newsletterfor forOrange OrangeRegional RegionalMedical MedicalCenter Centeremployees, employees, physicians and volunteers AAnewsletter physicians and volunteers
www.ormc.org
January 2015
From The President & CEO As we kick off a new year, we will continue to build on our commitment to quality care and patient safety. In 2014, we were recognized as a Top Performer by the Joint Commission for attaining excellence and achieving important outcomes for patients with Heart Failure, Pneumonia and Surgery. This recognition Scott Batulis is evidence that we are establishing a President & CEO solid culture of operational excellence and high reliability. We are getting more experience using data-driven quality improvement processes such as our utilization of the Define, Measure, Analyze, Improve, and Control (DMAIC) model. Quality improvement successes in 2014 include the Stroke team exceeding goals by refining the process of care for stroke patients including the administration of life-saving TPA, the clot buster drug. The Sepsis team implemented best practices in the Emergency Department and inpatient care units to ensure timely identification and treatment of patients with Sepsis. The Perioperative team made a three-fold improvement in first case on-time starts and teams throughout Orange Regional implemented many similar projects to improve the quality and safety of care to our patients.
In 2015, we want to raise the bar on clinical excellence and patient safety by building on what we have learned and accomplished so far. We will monitor 16 patient safety areas such as falls, pressure ulcers, infections, post-operative complications and delays in treatment. We will identify ways to enhance our delivery of care and redesign our processes to continually increase patient safety. In addition, we will be piloting a new Quality-Patient Safety Coach Program. A select number of individuals will be trained as Patient-Safety Experts to identify patient safety risks or concerns within their area. The goal of this program is to improve the culture of safety at all levels and throughout the organization. Patient safety is everyone’s responsibility. I look forward to all staff being actively involved in keeping patient safety and the delivery of quality care at the forefront of everything you do. Congratulations to the entire healthcare team for the many outstanding accomplishments achieved and creating a solid foundation for us to build on in the coming year. Sincerely,
Scott Batulis, President & CEO
Orange Regional Outpatient Counseling Services Relocates Orange Regional Outpatient Counseling Services relocated from 110 Crystal Run Road to 420 East Main Street and celebrated with a ribbon-cutting ceremony on December 17. The facility’s new phone number is 333-7800. Hours are Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturday from 9:00 a.m. to 1:00 p.m. Our behavioral health team provides outpatient clinical services, treatment and counseling to patients and their families to successfully manage and overcome mental health illnesses. Services are designed for children, adolescents and adults with behavioral, emotional and mental health needs as well as co-occurring substance abuse disorders. Treatments are provided by (adult and child) psychiatrists, clinical social workers and nurse practitioners. Therapy services are offered on an individual basis as well as for couples and families. Group therapy, medication management and symptom management coping methods, crisis intervention and planning as well as wellness recovery planning are offered along with behavioral therapies for problems with depression, anxiety and for handling increased stress. For more information about outpatient counseling services, please contact Supervisor of the Orange Regional Family Program, Joanne Morano, at 333-7800 or jmorano@ormc.org.
Connections
January 2015
Update
We are happy to announce extended hours, including Saturdays, making Orange Regional Medical Group Primary Care even more convenient for staff and our community. As always, same day appointments are available and walk-ins are welcome. Depending on your insurance, there may be no co-pay for employees. Please come and see us!
New Extended Hours:
Monday - Thursday 8:00 a.m. - 6:00 p.m. Friday and Saturday 8:00 a.m. - 4:00 p.m.
In's & Out's
Patient Experience Transformation Team
Dr. Bruce Ellsweig
Beth Olsen, Kate Bloss and Jerry Dunlavey.
On December 3, the primary care group participated in the Maple Hill Elementary School’s Curriculum Night. Maple Hill School is in Middletown and over 100 people were in attendance. ORMG was happy to make some needed donations of gift cards for food shopping. Dr. Ellsweig gave a presentation about the primary care group practice and answered questions from the community along with Medical Group team members Kate Bloss, FNP-C, Beth Olsen, practice manager, Jerry Dunlavey, executive director and Jolie DeFeis, marketing director.
W
elcome to the "In's & Out's" of the Patient Experience and Transformation Team. The purpose of this monthly highlight is to bring you stories, research and announcements related to patient satisfaction.
The holidays bring out the spirit of service and giving. At Orange Regional, departments were busy caring for our patients while also finding joy in service within the community and for our patients who are in need. Serving our patients and families with acts of kindness, assistance and/or offering a helping hand brings joy and reflects compassion, unselfish caring and patience. Here is a sample of the wonderful things some of our departments did for our patients and community this past holiday season: Diagnostic Imaging organized a Toys for Tots collection that benefited the Salvation Army and the Middletown homeless shelter. Endoscopy/Perioperative typically adopts families in the community. This year they helped out their fellow team members who have experienced tragedy. Our prayers and thoughts are with this department. Infusion Therapy adopted a patient in need and presented a basket filled with gifts, food and a gas card. Radiation Oncology gave baskets filled with food and gifts to low-income patients. This holiday season they gave away four baskets: two at Thanksgiving and two at Christmas. Patients who were chosen to receive the baskets were brought to tears. The Laboratory adopted three families from Edward J. Russell Elementary School in Pine Bush and selected gifts from a tree decorated with requests for clothes, shoes, toys and coats. Staff members filled requests and replaced them with an ornament so that the tree stayed decorated. The smiles and joy that the staff brought to our patients and the community during the holidays was touching. Thank you to everyone who opened up their hearts to give. For more information on Outpatient Services, contact Manager of Radiation Oncology, Betty Koshy, at 695-5944 or bkoshy@ormc.org. Inpatient Experience and Advocacy launched Holiday Cheer 2014. Holiday Cheer is an initiative designed to provide social interaction to inpatients since they tend to have fewer visitors during the holiday season. Staff and volunteers brought the joy of the season to our inpatients and visitors. A mini holiday concert held in the lobby of the Main Campus was directed by Jeff Krolick, our resident piano player. Staff then went from unit to unit, as appropriate, and sang holiday carols for all our inpatients to enjoy while also distributing custom made cards and plants. A special program was planned for our pediatric patients where good ol’ St. Nick made a special appearance. -2-
Connections
Congratulations Administrator of Ancillary Services for the Greater Hudson Valley Health System, Frank R. Salvatore Jr. RRT, MBA, FAARC has officially been named President of the American Association for Respiratory Care. Frank is pictured taking oath during his swearing-in ceremony. He can be reached at 333-2009 or fsalvatore@ormc.org. Barbara Shields is now a Certified Diabetes Educator (CDE). A Certified Diabetes Educator is a health professional who possesses comprehensive knowledge of and experience in diabetes management, pre-diabetes and diabetes prevention. A CDE® educates and supports people affected by diabetes to understand and manage the condition and promotes self-management to achieve individualized behavioral and treatment goals that optimize health outcomes. Barbara can be reached at 695-5858 or bshields@ormc.org.
January 2015
Welcome
New Employees Elizabeth Alfalla Tameka Bland Mickely Brown Avinash Bhagwandeen Yerovick Cedillo Deborah Cole Brandon Cramer Xenia Gutierrez La-Keisha Hudson Kimberly Herald Amanda Hindle India Johnson Jesse Keese Melissa Loiacono Luz Martin Luvenia Meekins Mika Milliren Miguel Ortega Lauren Perry
The Trauma Department recently held its first case review and recognition event. A case review examines a patient’s journey from the time they are picked up in an ambulance to discharge from the Hospital. The case review serves as an educational opportunity as it follows the patient throughout their hospital stay, looking at all the interventions, care and outcomes. The patient presented had a traumatic injury to the chest. Based on the case, the ED staff, surgeons, EMS and SICU staff were recognized for saving the life of this patient. Trauma Touching Lives awards were presented to Doctors RoseAnna Roantree, Christian Spano, Gurpreet Gill and Moaz Abulfaraj. Other staff awarded included ED Nurses, Bonnie McFarland, Terri Shapiro, Dennis Husjnovic; ED Technicians, Catherine Tionloc, Chioma Johnson; ED Unit Clerk, Deb Zaccagnino; Respiratory Technician, Brian Bacchus and SICU Nurses, Lynn Gailie, Maria Curran, Deckonti Pajibo, Mary Ann Gardner, Michele Olszanecki, Donna Massie and Eileen Broom. For more information, contact Trauma Program Nursing Director, Daphne Besten, at 333-1447 or dbesten@ormc.org.
Lisa Phillips Dawn Prosser Miriam Rubin Amanda Rolfs Scott Rosen Sumit Sharma Jason Sigman Sherenelle Sumner Jordan Sussner Brandon Toledo
Dietitians Visit Orange Regional from Abroad The Nutrition and Food Service Department was recently visited by Dietitians Orla Haughey and Sarah McEvoy from the Ireland Nutrition and Dietetic Institute in Dublin, Ireland. Both dietitians accompanied Dr. Jennifer Bueche, a Professor of Food and Nutrition at Oneonta State University. Haughey and McEvoy will introduce the Nutrition Care Process and Standardized Language to their practice in Ireland and wanted to see how Orange Regional works with the process. The visiting dietitians spent time with Orange Regional’s dietitians and Dr. Bueche. The Nutrition and Food Services Department had a wonderful experience sharing its progress with Orla and Sarah and truly enjoyed having Dr. Bueche here, who helped develop the process for the Academy of Nutrition and From L to R (top row) Clinical Nutrition staff Nancy Von Dietetics in the United States. For more information on Nutrition and Thun, Barbara Scardefield, Tami Krasinski, Dolly Conklin Food Services, contact Manager of Clinical Nutrition, Sandra Casillo, and Sandy Casillo. From L to R (bottom row) Sarah McEvoy, at 333-0405 or scasillo@ormc.org. Orla Haughey and Dr. Jennifer Bueche. -3-
Foundation
Connections Connections Connections
Update
August 2014 August 2014 January 2015
Grateful Patient Program Through the Grateful Patient Program, Orange Regional’s patients and their families have the opportunity to recognize employees, physicians and volunteers who provide exceptional care and kindness. The following employees and physicians were recently recognized: Employees Alba Alvarez Enid Berg Annette Burke Diana Courtier Karly Craver Jennifer Greer Kimberly Hearld Elisabeth Illing
2 North 3 East Interventional Radiology 2 North 3 East 3 North 2 North 3 East
Belinda Kowal 2 North Nancy Lane Endoscopy Kelly Minnerly Endoscopy Irene Moloney 2 North Toniann Motta 2 North Donna Pizzo 2 North Diane Quaranta 3 East Mary Struck 2 North
Magi Thyvalppil Diagnostic Imaging Bernadette Toussiant 2 North Yolanda Polchowski 2 North Physicians Dr. Salvatore DeVincenzo Pulmonary Dr. Murali Krishna Pulmonary Dr. Alexis Oliveros Internal Medicine Dr. Jeffrey Oppenheim Neurosurgery
Orange Regional Embraced By Community During Holiday Season During the past holiday season, Orange Regional patients were visited by numerous groups and organizations providing holiday cheer, gifts and donations. For more information on how you, your family or friends can donate, contact the Foundation Office at 333-2333 or foundation@ormc.org. Jordan Corvin, age 13 and Founder of “Jordan’s Wish,” is no stranger to the hospital During Christmas week, Central during the holiday Orange County Italian American season - he’s been Association delivered toys and crafting, packaging XBOX games to the Pediatric Unit and gifting presents at Orange Regional while Santa to patients since he put smiles on the faces of our was six-years-old. The young patients. From L to R: Al Fini, Saugerties teen has Giovanni Pirraglia, Chris Fiorillo, autism and has been in Tom Raab, Michael Antolino and and out of the hospital Bobby Giordano (center) as Santa. over the years and, at times, during the holidays. Remembering Orange Regional was how touched he was to visited by Girl Scouts receive gifts by others during his hospital stays, Heart of the Hudson Jordan decided he would pay it forward. Jordan Minisink Unit 211. The 170 visited Orange Regional during the holidays, girl scouts, from 15 troops, spreading cheer to patients by giving them delivered 170 stockings handmade bookmarks and gifts. to benefit our Pediatric Unit, as part of their Fill-a-Stocking project. The stockings were filled with a variety of toys and goodies for our pediatric patients. A huge thank you The unveiling of the Employee Giving plaque to Troop #s 075, 105, 112, is planned for the Spring. This plaque will be 114, 116, 144, 157, 235, updated annually to celebrate our generous 418/512, 476, 512, 519, colleagues who support the Foundation 534, 549, 586, 578, 588, philanthropically. 649, 700, 708! You really made a difference!
Stay tuned…
-4-
Connections
January 2015
News David DeLong has been promoted to Greater Hudson Valley Health System Manager of Business Intelligence and Development. David joined Orange Regional in March 2014 as a Data Reporting Analyst, where he was responsible for the automation of the GHVHS’s current reporting systems, through SQL Server Integration Services (SSIS). In his new role, David’s scope of responsibility includes the development of a comprehensive strategy to distribute needed information across clinical, operational and financial channels. David received his Associate of Science degrees in Mathematics and Computer Information Systems from Crafton Hills College in Yucaipa, California, his Bachelor of Science degree and Master of Science degree in Computer Science from California State University in San Bernardino, California and his Master of Liberal Arts degree in Extension Studies in Information Management Systems from Harvard University Extension School in Cambridge, Massachusetts. He can be reached at 333-2518 or ddelong@ormc.org. Dana Hendrickson, BSN has been promoted to Greater Hudson Valley Health System Manager of EPIC Ambulatory Systems. Dana joined Orange Regional in 2002 as a Critical Care Nurse. She served as Subject Matter Expert (SME) for EPIC implementation (Electronic Health Records) and assisted in the validation of workflows with EPIC for the Critical Care Unit. Dana also served as a credentialed EPIC Trainer for the go-live of electronic health records for both Orange Regional and Catskill Regional Medical Centers. Ms. Hendrickson joined the IT department fulltime in 2012, as an analyst for EPIC Clindocin patient documentation and then the lead Analyst for EPIC ASAP–ED Clinical Documentation. Dana obtained her Associate of Science degree in Nursing from Sullivan County Community College in Loch Sheldrake, New York and her Bachelor of Science degree in Nursing from Mount Saint Mary College in Newburgh, New York. She can be reached at 333-2535 or dhendrickson@ormc.org. Frank Salvatore Jr., RRT, MBA, FAARC has been promoted to the role of Greater Hudson Valley Health System Administrator Ancillary Services. He joined the Orange Regional family in March 2009 as Director, Respiratory, Pulmonary and Sleep Services. In September 2012, when a new product line (Wound Care and Hyperbaric Medicine) for GHVHS was identified, Frank was selected to lead the development and implementation. In his new role, Frank will have direct responsibility and oversight for Respiratory Care, Sleep Medicine, Wound Care & Hyperbaric Medicine and has been charged with developing a system-wide strategic plan to further integrate and strengthen our existing services across GHVHS. Frank can be reached at 333-2009 or fsalvatore@ormc.org. The Greater Hudson Valley Health System recently held its first Schwartz Center Rounds session. Pictured L to R are Naim Korca, Nancy Famby, Laurel Bertram, Rosemary Baczewski, Renee Desrats, Dr. Bruce Ellsweig, Dr. Murali Krishna and Laura Belsky. These employees planned and facilitated the session with more than 125 staff members in attendance. Schwartz Center Rounds will be held monthly and will alternate between Catskill Regional and Orange Regional Medical Centers. GHVHS staff are invited to attend the sessions. For more information, contact Dr. Bruce Ellsweig at 333-2315 or bellsweig@ormc.org.
-5-
Connections
January 2015
A Season of Giving Operation Santa Kathy Horvath, long time employee who recently retired and went through chemotherapy and radiation therapies, collected donations for gifts and dressed up as Santa. Kathy handed out the gifts to fellow infusion patients.
Operation Dalmatian Orange Regional partnered with Operation Dalmatian to collect new toys and clothes for Orange County children. On December 19, the Town of Walden Fire Department visited Orange Regional to pick up hundreds of new, unwrapped toys generously donated to Operation Dalmatian by Orange Regional employees, including Orange Regional Medical Group, and members of the community. The fire department also visited the Pediatrics Unit with Santa Claus to deliver candy canes to patients. Toys were distributed to more than 200 Orange County families in time for the holidays.
County Sheriff’s Department Visits Santa Claus and members of the Orange County Sheriff’s Department visited and made generous donations to Orange Regional‘s Pediatrics Unit and Children’s Emergency Department. Thanks to their generosity, our youngest patients received some great gifts!
The Town of Wallkill Police Benevolent Association The Town of Wallkill Police Benevolent Association, along with a cast of characters, visited Orange Regional for a third year and distributed mugs, cards and smiles to many of our patients.
-6-
Connections
January 2015
News Bulletin
Junior Leadership Orange Visits Orange Regional On December 12, Orange Regional proudly hosted 34 eighth grade students representing fourteen school districts in Orange County through Junior Leadership Orange. The students took a break from their studies to help our staff decorate the Hospital for the holidays as part of a volunteer effort required through the program. Orange Regional’s Art Curator, Sarah Johnson, spoke to the students about art and the healing environment. The Junior Leadership Orange Program is a collaboration between the Orange County Youth Bureau and Leadership Orange. This youth empowerment program is designed to provide leadership skills, life skills, career exposure and preparedness to area youth who will serve as the business leaders of tomorrow. The program is provided at no cost to the participating student, their families or the school districts. Since the program’s inception, over 100 youth have graduated. Jonathan Schiller, COO, currently serves on the Board of Directors for Leadership Orange.
ining
Trauma Program Offers RAD Defense Tra
nt recently held The Trauma and Injury Prevention Departme This course se. Cour em Syst a Rape Aggression Defense unity comm our in en wom to was offered free of charge st again iques techn and epts and provided defense conc ct conta n, matio infor more various types of assault. For Improvement Injury Prevention/EMS Liaison/Performance hionni, Marc la Ange ram, Prog Coordinator of the Trauma .org. ormc nni@ at 333-1379 or amarchio
Dress Down Days for Heart Walk Join Orange Regional in raising money for this year’s American Heart Association Heart Walk, which is on May 3. Purchase a red, long-sleeved Orange Regional Heart Walk tee shirt for $20 and wear it on Friday, February 6, National Wear Red Day and on Wednesday, April 1, National Walking Day! Shirts can be purchased on the main campus in the Security Office on the ground floor, in the Marketing and Public Relations department on the 2nd floor in the Administration Wing and in the Cardiology department on the 1st floor. Employees at the Pavilion can purchase shirts at Orange Regional Medical Group, Suite 135. Be on the lookout for fun ways you can help contribute to raising money for this great cause!
IT Security Reminder
2015
Heart Walk
Join Team ORMC at the Tri-County American Heart Association’s 20 15 Heart Walk – Su nday, May 3 – La ke Welch Beach, Har riman State Park . Orange Regiona l’s Chief Operatin g Officer, Jonathan Schiller, also serv es as Board Chair fo r the Tri-County American Heart Association. It promises to be a fun day!
members. The at their medical records or the records of any family It is against federal regulation for employees to look job. If you your do to sary neces d only access the information laws that govern appropriate access state that you shoul gement Mana ation Inform h Healt st a copy of your record from the need to see your medical information, you can reque ding to accor lined discip be will ers are performed and staff memb Department or view your information in MyChart. Audits Officer, ity Secur ation Inform the ct information or questions, conta the GHVHS HIPAA Breach & Discipline Policy. For more rmc.org. Jacqui Budakowski, at 333-2509 or jbudakowski@o -7-
Connections
January 2015
Blood Drive
National Dress In Blue Day
Wednesday, February 4, 2015 9:00 a.m. to 2:00 p.m.
Friday, March 6, 2015
Donor bus will be located outside of the Main Campus Entrance.
Raise awareness about colon cancer, celebrate survivors and show your support for National Colorectal Cancer Awareness Month by wearing blue!
Auxiliary Vendor Sales Program
The Orange County Strummers of the Ukulele Club
February 4
Origami Owl
Pavilion - Crystal Café
February 5
Teddy’s Jewelry
Conference Center Lobby
February 20, 2015 2:00 p.m. Main Lobby
February 5
Mostly Silver
Pavilion - Crystal Café
February 6
Robin’s Nest Gifts
Conference Center Lobby
February 10
Teddy’s Jewelry
Pavilion - Crystal Café
February 10
Cape Cod Leather
Conference Center Lobby
February 11
Kitty’s Silver
Conference Center Lobby
February 13
Mtn-Mist assorted merchandise
Conference Center Lobby
February 25
Kitty’s Silver
Pavilion - Crystal Café
February 25
Jazzy’s Traveling Boutique
Conference Center Lobby
February 26
Tupperware
Conference Center Lobby
The Feel Good Concert Series is a new initiative emerging at Orange Regional to promote all forms of music as an enhancement to the healing environment as well as to enrich the quality of life for our community. The Feel Good Concert Series will feature local performing artists, school groups, as well as Orange Regional Staff and Volunteers, in 30 minute concerts quarterly.
Auxiliary Flower Delivery Thanks to the Orange Regional Auxiliary for purchasing and delivering nearly 300 beautiful holiday flowers to patients. And thanks to BOCES students in Mrs. Creeden’s computer class for designing all of the holiday labels for the flowers. Pictured L to R are Susan Sisco, Ann Mandato, Alanna Smith, Florence Sawyer, Janet Formisano, Catherine Suehnholz and Barbara Degan.
Winners Of The 2014 Orange Regional Ugly Holiday Sweater Contest
1st place $100
Michael Ballard – Biomedical Department
2nd place $75
Matthew Kopec – Biomedical Department
3rd place $50
Yvette Rodriguez – Patient Access Pre-Registration -8-
Pictured: Ugly sweater contest participants with CEO, Scott Batulis