newsletterfor forOrange OrangeRegional RegionalMedical MedicalCenter Centeremployees, employees, physicians and volunteers AAnewsletter physicians and volunteers
www.ormc.org
January 2015
From The President & CEO As we kick off a new year, we will continue to build on our commitment to quality care and patient safety. In 2014, we were recognized as a Top Performer by the Joint Commission for attaining excellence and achieving important outcomes for patients with Heart Failure, Pneumonia and Surgery. This recognition Scott Batulis is evidence that we are establishing a President & CEO solid culture of operational excellence and high reliability. We are getting more experience using data-driven quality improvement processes such as our utilization of the Define, Measure, Analyze, Improve, and Control (DMAIC) model. Quality improvement successes in 2014 include the Stroke team exceeding goals by refining the process of care for stroke patients including the administration of life-saving TPA, the clot buster drug. The Sepsis team implemented best practices in the Emergency Department and inpatient care units to ensure timely identification and treatment of patients with Sepsis. The Perioperative team made a three-fold improvement in first case on-time starts and teams throughout Orange Regional implemented many similar projects to improve the quality and safety of care to our patients.
In 2015, we want to raise the bar on clinical excellence and patient safety by building on what we have learned and accomplished so far. We will monitor 16 patient safety areas such as falls, pressure ulcers, infections, post-operative complications and delays in treatment. We will identify ways to enhance our delivery of care and redesign our processes to continually increase patient safety. In addition, we will be piloting a new Quality-Patient Safety Coach Program. A select number of individuals will be trained as Patient-Safety Experts to identify patient safety risks or concerns within their area. The goal of this program is to improve the culture of safety at all levels and throughout the organization. Patient safety is everyone’s responsibility. I look forward to all staff being actively involved in keeping patient safety and the delivery of quality care at the forefront of everything you do. Congratulations to the entire healthcare team for the many outstanding accomplishments achieved and creating a solid foundation for us to build on in the coming year. Sincerely,
Scott Batulis, President & CEO
Orange Regional Outpatient Counseling Services Relocates Orange Regional Outpatient Counseling Services relocated from 110 Crystal Run Road to 420 East Main Street and celebrated with a ribbon-cutting ceremony on December 17. The facility’s new phone number is 333-7800. Hours are Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturday from 9:00 a.m. to 1:00 p.m. Our behavioral health team provides outpatient clinical services, treatment and counseling to patients and their families to successfully manage and overcome mental health illnesses. Services are designed for children, adolescents and adults with behavioral, emotional and mental health needs as well as co-occurring substance abuse disorders. Treatments are provided by (adult and child) psychiatrists, clinical social workers and nurse practitioners. Therapy services are offered on an individual basis as well as for couples and families. Group therapy, medication management and symptom management coping methods, crisis intervention and planning as well as wellness recovery planning are offered along with behavioral therapies for problems with depression, anxiety and for handling increased stress. For more information about outpatient counseling services, please contact Supervisor of the Orange Regional Family Program, Joanne Morano, at 333-7800 or jmorano@ormc.org.