Staff Matters - September/October 2016

STAFF MATTERS

Update for Catskill Regional Medical Center employees, physicians and volunteers

September/October 2016

September/October 2015

A Message From Our Leader No matter what your role is within the walls of our hospital, you have a direct impact on patient care. A strong relationship exists between the caregiver and the patient – and a high quality patient experience depends on highly engaged employees.

Throughout the year, we hold a number of town hall meetings that give employees an opportunity to discuss how Catskill Regional is working toward improving the health of our community. Two-way communication is always encouraged, but this is the time of year when we especially ask you to share your thoughts about providing care at our medical center through the annual Employee Engagement Survey.

Dr. Gerard Galarneau CEO & CMO

We’ve partnered with Gallup once again and launched our Engagement Survey on October 17.

You should have received a survey invitation from Gallup in the mail at your residence. The invitation contains your unique employee code and a sample of the questions. Please take a few moments to participate in the survey online or by phone. When you take the survey, I ask that you consider your overall work experience at Catskill Regional as you respond to each question. All survey results are confidential.

If you have any questions about the Engagement Survey, please ask your Manager or contact GHVHS Director of Organizational Development & Learning, Betsy Kennally, at 333-0227. Thank you once again for your dedication and support.

Sincerely,

Gerard Galarneau, MD CEO & CMO

Catskill Regional Medical Group Breaks Ground On New Office Location

From L to R: Luis Alvarez, Chairman of the Sullivan County Legislature; Aileen Gunther, New York State Assemblywoman; Joseph Loughlin, Catskill Regional Medical Center Chairman of the Board of Directors; Dr. Gerard Galarneau, Catskill Regional Medical Center CEO & CMO; Darrell Supak, Greater Hudson Valley Health System Chairman of the Board of Directors; John Bonacic, New York State Senator; Charles Degliomini, Executive Vice President, Government Affairs & Corporate Communications of Empire Resorts; William Rieber, Town of Thompson Supervisor and Dr. James Oxley, President, Greater Hudson Valley Health System Medical Group.

Catskill Regional Medical Group (CRMG) held a Groundbreaking Ceremony for its new Monticello (Town of Thompson) office on October 5. The event commemorated the start of construction on the project that will house its new Urgent Care and Primary Care services. The office will be next to the Montreign Casino project, part of Adelaar resort, a proposed $1 billion four-season destination resort. Completion of the building is expected in 2017.

(For more photos from the event, see inside.)

GHVHS Medical Group

Update

NEW and IMPROVED communication! In an effort to keep all GHVHS employees and physicians apprised of what is happening across all Medical Group locations, this new GHVHS Update has been created. If you have news for consideration, please send it to jdefeis@ormc.org.

Out and About Our Medical Group doctors truly go the extra mile!

Congratulations to David Lankford, Eric Martin and Joseph Chavez Carey on receiving second place, corporate division, in the Hambletonian Marathon relay in Goshen on October 2.

In The News We were excited to see Dr. Lauren Roman featured in the Sullivan County Democrat promoting our free breast cancer screening exams throughout the month of October in honor of Breast Cancer Awareness Month.

To learn more about this initiative, visit crmcny.org/events.

Dr. Lauren Roman’s Monthly Health Tip

Security Reminder: Protect Yourself and Protect Your Patient's Information

Please do not use unsecured text messaging to communicate PHI. The Airwatch app does not secure text messaging. Hospital emails are secured only if you have Airwatch installed on your phone.

If you need more information on how to handle messaging properly, please contact Director Meaningful Use, IT Security Officer, Jacqui Budakowski RN, BSN, at jbudakowski@ormc.org.

Simulation Education Symposium

Shown L to R: Jason Taniguchi, Internal Medicine resident; David Klein and Rebecca Hellmann, Touro Medical students; and Dr. Murali Krishna, of Orange Regional Medical Group.

Dr. Lauren Roman's Monthly Health Tip on Thunder 102 last week focused on things you need to know as we head into Cold and Flu season.

Listen to her radio show on our Facebook page 2

Congratulations to all, including Prashant Jadav, Touro Medical student and Dr. Sajid Mir, Internal Medicine Residency Program Director (not shown), who presented their poster at the Simulation Education Symposium at New York University earlier this month.

Catskill Regional Medical Group Groundbreaking Ceremony Catskill Regional Medical Group held a Groundbreaking Ceremony for its new Monticello office on October 5, 2016.

The event marked the start of construction on the project that, once complete, will house new Urgent Care and Primary Care services for Catskill Regional Medical Group. Attendees of the Groundbreaking Ceremony included members of Catskill Regional Medical Center’s Board of Directors, physicians, staff and local and state officials. The new Monticello location is the fourth for Catskill Regional Medical Group, with existing offices in Harris, Livingston Manor and Callicoon.

The building, which is approximately 12,000 square feet, will also feature x-ray, ultrasound and CT scan technology as well as 12 exam/procedure rooms and laboratory services.

Situated on the corner of Route 42 and Concord Road in the Town of Thompson, the location will allow easy access to patients traveling in either direction on Route 17.

Completion of the building is expected in 2017.

For more information on Catskill Regional Medical Group, visit www.catskillregionalmedicalgroup.org.

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Catskill Regional Medical At Catskill Regional Medical Center, we have more to smile about every day. We are extremely proud of our physicians and staff, each of whom play an important role in our hospital.

We are thrilled to announce that Catskill Regional Medical Center has been selected as a 2016 National Research Corporation Excellence Award recipient for Most Improved in Patient Satisfaction. In addition, our Grover M. Hermann Hospital in Callicoon has been designated a Top 20 Critical Access Hospital best practices recipient for patient satisfaction by The National Rural Health Association and iVantage Health Analytics, Inc.™. Each of these national recognitions is a testament to the daily commitment of our team to listen and respond to patient needs.

We’d also like to congratulate Dr. Gerard Galarneau, Chief Executive Officer & Chief Medical Officer and Urologist, who was recently named to the national list of the 110 Top Physician Leaders of Hospitals and Health Systems by Becker's Hospital Review. “Dr. G” is an example of outstanding leadership and clinical expertise; a true role model for our team of employees at Catskill Regional Medical Center.

We recognize and appreciate your dedicated efforts, which contribute to our mission of providing the best possible healthcare for our community.

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News Flash Hospital Employees Support ACS “Real Men Wear Pink” Campaign We are so thankful to our Greater Hudson Valley Health System representatives, Dr. Gerard Galarneau, Dr. James Oxley, Dr. Nate Margolis and Miguel Rodrigues, who showed support for the American Cancer Society’s Real Men Wear Pink Campaign.

Get Your Flu Vaccine As per hospital protocol, all staff must either receive an annual flu shot or sign a declination with Employee Health.

Employee Health will be making rounds to each department and will also set up a flu shot station periodically in the cafeteria. For a quicker and easier process, employees may also bring completed consent forms to the Employee Health Office. If you receive a flu shot outside of Catskill Regional, you must provide proof to Employee Health.

Lactation Room Relocates to Room 4126 This new space is available for use at all times by any Catskill Regional employee who has lactation needs.

The lactation room is equipped with: • Electricity • Hand washing capability • Chair and bedside table • Sliding sign to denote whether the room is available or in use • Inside door lock for privacy during use

Auxiliary Anniversary Celebration Catskill Regional Medical Center’s Grover M. Hermann Hospital Auxiliary celebrated its 45th anniversary on September 30, 2016 on the Grover M. Hermann Hospital campus. Over the last 45 years, the Auxiliary has donated hundreds of thousands of dollars to help bring quality healthcare to Sullivan County through the Grover M. Hermann Hospital. Most recently, it raised $16,000 to equip the Grover M. Hermann Hospital emergency room with new ultrasound technology.

The Auxiliary was established in 1971 to promote the Grover M. Hermann Hospital and community relations. Through fundraising, the Auxiliary enhances patient care by purchasing equipment and items that contribute to patient comfort and well-being.

Grover M. Hermann Hospital's Auxiliary Board is comprised of President, Dottie Schlegel; Vice President, Barbara Donatelli; Treasurer, Olga Viruet; and Secretary, Grace DePasquale. The Auxiliary meets at 1:30 p.m. on the third Saturday of each month (March through October) in the Grover M. Hermann Hospital cafeteria. If you would like to join the Grover M. Hermann Hospital Auxiliary or would like more information about the anniversary event, contact Dottie Schlegel at 845-932-8487.

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Leading The Way Natalie Gomez has joined Catskill Regional Medical Center as Crisis Counselor/Advocate to its Rape Intervention Services and Education (RISE) Program. In her position as Crisis Counselor/Advocate, Natalie provides support to clients who have been sexually assaulted. She acts as an advocate for medical cases involving the emergency department, police stations and the court system. Natalie provides counseling as well as individual and group therapy to help victims cope with their experiences.

Natalie has more than 20 years of experience in counseling and case management. Prior to joining Catskill Regional Medical Center, she held positions as a therapist at Apple Services/Crisis Center, where she worked with sexually abused children and teens. A licensed Mental Health Counselor, Natalie also had a private practice, where she provided individual counseling to adults, adolescents and children for various mental health issues, couples therapy and specialized in multicultural/diversity counseling, cognitive behavioral therapy, women’s empowerment and holistic health. She is a member of the Sullivan County Community Services Board.

Natalie received her Bachelor of Arts degree in Psychology and Criminology from St. Leo University MacDill Air Force Base of Florida and went on to pursue her Masters of Science degree in Human Services with a concentration in Community Psychology and Incident Management from Springfield College in Tampa, FL. She is a certified holistic life coach. Natalie can be reached at ngomez@crmcny.org.

Beth Kellogg, RRT has joined Catskill Regional Medical Center as Director of Cardiopulmonary Services and Special Diagnostics. Beth previously worked at Vassar Brothers Medical Center in Poughkeepsie NY, where she held the position of Director of Cardiorespiratory, Neurophysiology, Sleep at the Cardiac Rehab departments at multiple Health Quest locations. Beth is a graduate of the Respiratory Therapy Program at Hahnemann University in Pennsylvania. She obtained her lean six-sigma green belt certification, which she used as the project manager for the creation and implementation of a Trans Catheter Aortic Valve Replacement (TAVR) Program at Vassar.

Beth is active in the respiratory community as a member of the American Association for Respiratory Care (AARC) and New York State Society for Respiratory Care (NYSSRC). She has also served as the Chairman of the Hudson Valley Respiratory Directors Association (HVRDA) for the past six years. In addition, Beth has served as a member of the Sullivan County Community College Respiratory Therapy Program Advisory Board.

Beth’s office is located within the Cardiopulmonary Department on the first floor at Catskill Regional Medical Center. She can be reached at 397-3549, by cell (845) 224-5791 or at bkellogg@crmcny.org.

Congratulations Congratulations to the following Emergency Department Registered Nurses who recently received national certification by the Emergency Nurse’s Association in Trauma Nursing: Debra Benjamin, TNCC

Neal Meddaugh, TNCC

Jenny Phelps, TNCC

Christine Poillon, TNCC

Donna Scuderi, TNCC

Luanne Tavares, TNCC

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Catskill Regional Medical Center’s Grover M. Hermann Hospital Named One of the Top 20 Critical Access Hospitals (CAHs) for Patient Satisfaction “Being recognized as one of the Top 20 Critical Access Hospitals for Patient Satisfaction signifies that Sullivan County can count on us to deliver exceptional, patient-centered care now and in the future,” said Rolland “Boomer” Bojo, Catskill Regional’s Chief Nursing Officer & Grover M. Hermann Hospital Administrator.

Happy Healthcare Safety and Security Week to our CRMC Security Team!

Give A Hoot!

… AND TAKE THE

SURVEY!

Take the

EMPLOYEE ENGAG EMENT SURVEY How* : Phone: 866-372-99 90 Online: www.gx.ga llup.com/ghvhs12.gx

Thank you for your commitment and diligence to creating a safe and secure environment. Your security is our success!

Annual Education Reminder

Employees who joined the Greater Hudson Valley Health System in 2016 and completed the general hospital orientation have already fulfilled the annual education requirement. For all other employees, annual education must be completed by November 30.

For more information, contact Naomi Lippin, manager of Organizational Development and Learning, at 333-0228 or nlippin@ormc.org.

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THIS SURVEY IS

COMPLETEL

Y CONFIDENTIAL *Everyone will receive an Access Code before call Gallup Client the survey period.

Support at 1-800-7 You should have it 88-9987 anytime ready before you from 7:00 p.m. Sunday call or go online to take the survey. If through 6:00 p.m. you need help with on Friday. the survey

or lose your Access

Code,

Plant and Bake Sale The Community Garden Club of Liberty held a Plant and Bake Sale on October 28 at Catskill Regional Medical Center. The Garden Club planted the patio garden at the Adult Day Care Center and also maintained the Woodland Wildlings Garden for many years. The Club enjoyed sharing its plant knowledge and baked goods with Catskill Regional employees.