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An award winning newsletter for Orange Regional Medical Center employees, physicians and volunteers
From The President & CEO Our hospital is continuously being recognized on a national level for our commitment to excellence and patient care. Recently, we were recognized by US News & World Report as a Best Regional Hospital. In addition, we have received some of the most prestigious awards for patient safety and superior patient outcomes by Scott Batulis President & CEO Healthgrades which include being one of America's 100 Best Hospitals for Coronary Intervention™ for 2 Years in a Row and five stars for the treatment of heart attack and pacemaker procedures. Healthgrades gave us five stars for treatment of Pneumonia; the General Surgery Excellence Award; and named ORMC among the top 10% in the Nation for General Surgery. Additionally, we are the recipient of the Healthgrades Patient Safety Excellence Award and among the top 5% in the Nation for Patient Safety. We also have five stars for vaginal delivery and C-section. Healthgrades has also recognized our Bariatric Surgery program with the Bariatric Surgery Excellence Award and named ORMC among the top 10% of hospitals for Bariatric Surgery. We are making a huge difference in the quality of care available in our community. Our continued success requires teamwork and great communication with each other and our patients. Research shows that improved communication will improve patient satisfaction, quality outcomes and patient safety. In order to improve our communication skills, we have started a new education program for all staff and physicians. This new education program, in collaboration with HealthStream, began in September and will continue throughout 2018. This new program kicks off with an interactive workshop based on the Relate model entitled People-Centered Communication: Now More Than Ever. It’s an outstanding program with proven success. If we all attend and take to heart what we learn, our patients will definitely have a better experience while in our care. Thank you in advance for your enthusiastic participation and support of this important program. Please look out for additional training information. Sincerely,
Scott Batulis President and CEO
October 2017
People Centered Communication: Now More Than Ever This October, the Greater Hudson Valley Health System kicked off a new education program for all staff and physicians. 60% of medical safety incidents and 56% of surgical safety incidents are related to communication issues. The workshop, entitled PeopleCentered Communication: Now More Than Ever, was developed to improve the patient experience and prevent safety issues by improving communication skills. The image below, which encompasses the RELATE model, will be used as part of the workshop to help employees communicate effectively and choose words that work to create a patientcentered experience. Training sessions have begun and will go through 2018. All are required to complete the course by the end of 2018.