Staff Matters- January/February 2018

STAFF MATTERS

Update for Catskill Regional Medical Center employees, physicians and volunteers

January/February 2018

A Message From Our Leader Congratulations to our Radiology Department for bringing a new state-of-the-art CT scanner on-line for our patients at the Harris campus! This new scanner has all of the latest technology including radiation dose-reduction and image enhancements for the Radiologists. Having this second CT scanner means that we will likely never have to go on CT diversion again for EMS, ensuring we can reliably care for some of the most acutely ill patients presenting in our Emergency Department.

Jonathan Schiller

We can all feel the excitement in the air as the long awaited grand opening of the Resorts World Casino took place ahead of schedule on February 8! This project has brought significant economic development to our county and has created over 1,000 jobs for our community. We have started seeing patients coming to our Emergency Department who may have had a health issue while spending time in the area and patronizing the casino. We welcome these patients and understand that they may be anxious while having a health-related event away from their own hometown hospital.

While it appears that the most significant influenza-related patient visits may have peaked, we continue to see many flu patients coming to our Emergency Department and the Catskill Regional Medical Group’s Urgent Care in Monticello. Please continue to take care of yourselves and each other through proper hand-washing, and living a healthy lifestyle including nutrition, exercise and plenty of sleep. Our patients and co-workers are all counting on us to be at our best.

In service, Chief Executive Officer

CRMC Debuts New And Advanced CT Scanner L to R: Rolland Bojo, Chief Nursing Officer, Catskill Regional Medical Center; Dr. Racanelli, President, Radiologic Associates; Donna DeStefano, Radiology Director, Catskill Regional Medical Center; Natasha Small, Radiologic Technologist, Catskill Regional Medical Center; Sara Williams, Radiologic Technologist, Catskill Regional Medical Center; Rolland Peacock, Chairman of the Board of Directors, Greater Hudson Valley Health System; Jonathan Schiller, Chief Executive Officer, Catskill Regional Medical Center; Joseph Loughlin, Chairman of the Board of Directors, Catskill Regional Medical Center; Gene Bernieri, Senior Administrator of Ancillary Services, Greater Hudson Valley Health System.

Hospital leadership, clinicians, board members and supporters gathered at Catskill Regional Medical Center recently to celebrate the addition of a new Computerized Tomography (CT) system. This unique CT utilizes state-of-the-art technology to produce the most advanced diagnostic images in Computerized Tomography exams available today. The technology supports all medical departments at Catskill Regional including the emergency department, oncology, neurology, orthopedics, and cardiology.

GHVHS Medical Group

Update Congratulations We are very pleased to announce that Orange Regional Medical Group Urgent Care and Catskill Regional Medical Group Urgent Care have both been awarded the Certified Urgent Care Center Category 2 designation by the Urgent Care Association of America (UCAOA) as part of the 2018 Q1 term! They are part of a select few around the country that have met all of UCAOA's nationally-standardized criteria.

Urgent Care Reminder

Employee Reminder

Urgent Care is open in two locations Middletown and Monticello.

Employees, and any covered dependents, have no co-pay with Empire Direct POS plan when using ORMG and CRMG Primary Care and Specialty Care physicians.

For the Empire High Deductible Plan, once your deductible is met, there is no co-insurance or co-pay for ORMG and CRMG Primary Care and Specialty Care physicians.

38 Concord Road Monticello, NY 12701

707 East Main Street Middletown, NY 10940

Please inform your patients that we are there for them when they have an injury or illness that is not life-threatening, but requires immediate medical attention.

GHVHS News

GHVHS Named One Of The 2018 World’s Most Ethical Companies®

By The Ethisphere Institute The Greater Hudson Valley Health System (GHVHS), comprised of Catskill Regional Medical Center, Orange Regional Medical Center, Catskill Regional Medical Group and Orange Regional Medical Group, has been recognized by the Ethisphere Institute, a global leader in defining and advancing the standards of ethical business practices, as one of the 2018 World’s Most Ethical Companies®. GHVHS is one of only seven honorees in the non-profit healthcare providers industry, underscoring their commitment to leading with integrity and prioritizing ethical business practices.

In 2018, 135 honorees were recognized, spanning 23 countries and 57 industries. The honorees had record levels of involvement with their stakeholders and their communities around the world. Measuring and improving culture, leading authentically and committing to transparency, diversity and inclusion were all priorities for honorees.

The World’s Most Ethical Companies assessment is based upon the Ethisphere Institute’s Ethics Quotient® (EQ) framework, which offers a quantitative way to assess a company’s performance in an objective, consistent and standardized manner. The information collected provides a comprehensive sampling of definitive criteria of core competencies rather than all aspects of corporate governance, risk, sustainability, compliance and ethics.

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People-Centered Communication Why is People-Centered Communication needed?

At Catskill Regional, this type of effective communication places the other party, whether a patient or staff member, at the center; meeting them where they are. It employs empathy and it seeks understanding.

Taking Time to RELATESM The purpose of using the RELATESM model for People-Centered Communication is to address a patient’s emotional and clinical needs as well as emotional needs amongst staff. It is often used to effectively communicate the importance of safety with patients while providing comfort, ensuring dignity and reducing anxiety, stress and fear.

1. Our first step is to reassure.

• Project a professional image.

• Seek and maintain eye contact.

• Acknowledge patient and/or staff member by name.

• Introduce yourself by name, title and experience.

• Manage up.

2. Our second step is to explain.

• Use clear terms to communicate what you are doing and why.

• How long it will take.

• Anticipated wait times, if applicable.

• Manage expectations.

3. Our third step is to listen.

• Sit down, when appropriate.

• Actively listen for questions and concerns.

• Pay attention to verbal and non-verbal cues.

• Ask clarifying questions.

• Empathize with feelings in words and through touch.

4. Our fourth step is to answer.

• Summarize what the person/patient says.

• Answer questions.

• Address concerns.

• Check for understanding (Use “teach back,” if appropriate).

Each month, we will highlight key actions within the RELATESM model.

5. Our fifth step is to take action.

• Perform appropriate tasks.

• Narrate your process of care.

• Keep the person/patient informed.

• Ensure safety.

• Provide next steps.

6. Our six and final step is to express appreciation.

• Offer additional support and care.

• Provide information about the next healthcare provider, if applicable.

• Say “thank you”.

Our consistent use of the RELATESM model for communication is expected with every patient, every family, and each other, every time. Participation is mandatory. Please register for People-Centered Communication training through HealthStream or contact Manager of Organizational Development and Learning, Naomi Lippin, at 333-0228 or nlippin@ghvhs.org.

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DATE: Monday, March 5

YOGA

TIME: 5:00 p.m. - 6:00 p.m.

FREE EMPLOYEE WELLNESS CLASS The Live Well, Be Well Program is proud to offer a free yoga class to our employees.

No experience needed! Yoga practice can include many different aspects, such as meditation, exercises, stretching and breathing. Benefits have been found to have a positive effect on overall health such as improved flexibility and decreased stress.

While there are many forms of yoga, all share the same common goal: achieving “oneness” with the self, and improved mental and physical health.

Life-Savers

In October 2017, Lee Ann Hubbert and Diana Duffy (both RN's at the Callicoon division) were involved in a pre-hospital cardiac arrest at a local store which resulted in saving the patient’s life. All the providers involved with the call were recognized at the Upper Delaware Ambulance Corps dinner.

Congratulations ladies. It’s an honor to work with you.

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ABOUT YOUR INSTRUCTOR Susan Garcia, RYT (Registered Yoga Teacher) is the owner of Grass Roots Yoga. Susan’s mission is to provide students with a positive and nurturing yoga experience. Yoga for all! Susan can offer something for everyone, regardless of fitness level. Whether new to yoga or a seasoned yogi, she has you covered. Learn more about her on her website: www.mygrassrootsyoga.com ATTIRE Please be sure to wear comfortable clothing with little restriction. You will want to have adequate room to move your arms. Stable shoes are also recommended.

LOCATION: CRMC Board Rooms 68 Harris Bushville Road Harris, NY 12742 Please register by calling Employee Health at 845-333-2060 or by emailing Rebecca Quicksell at rquicksell@ghvhs.org COST: FREE ITEMS TO BRING: Water, towel or yoga mat Chairs will be available for sitting yoga.

Universalists Honor RISE Program

From L to R: Sharon Paige-Lisenbee and Pat Sanders from UD Unitarian Fellowship, Connie Petraitis and Mary Murray from Habitat for Humanity, Michele Minor Wolf from VIP and Debbie O’Malley from RISE.

The Upper Delaware Unitarian Universalist Fellowship celebrated recipients of funds from the Bud Rue Campaign for Social Justice in January at the Berlin Township Community Center. Representatives from Wayne County Habitat for Humanity, Victims Intervention Program (VIP) and Rape, Intervention, Services and Education of Sullivan County (RISE) spoke about the services their organizations provide for the community and checks from the proceeds of the annual fundraiser were presented to each group.