CONNECTIONS January 2019
An award-winning newsletter for Orange Regional Medical Center employees, physicians and volunteers
From The President & CEO
I regularly receive positive letters from patients, their family members and friends describing their experience and the care we provided. I look forward to these letters and the stories they tell about how our employees, physicians and volunteers made their experience wonderful. These letters mostly outline how patients were cared for with kindness. They often highlight how employees treated them with respect, how some went out of their way to make them feel comfortable, how caring others were to their family members, how certain employees demonstrated such compassion and empathy when difficult news was given and how pleasant it was to be acknowledged by a smiling caregiver. Patients who write about positive experiences want us to know that we have some staff members who take time to really listen to them and some who go above and beyond to make them feel welcomed. Our 2018 Employee of the Year is Dax Krueger. Dax is a great example of someone who always makes a great first impression and who does his part in providing an exceptional experience. Dax is kind, caring and thoughtful every day. He greets everyone with a smile and a hello. He rarely forgets a name and is willing to help anyone at any time. Employees, patients, family members and visitors have complimented Dax’s consistent hospitable manner. One of the many examples of Dax providing excellent customer service is when he realized that a patient was in the wrong area of the hospital and personally escorted her and her family to where they needed to be, reassuring the patient not to worry - they would not get lost with his guidance. Dax did not leave the patient lingering. He did not provide directions. Instead, he led them. His simple action had a profound positive effect on a patient’s experience with us. “His act of kindness and concern for others is what being part of the ORMC team is all about,” said his co-worker. “Dax is the nicest, most cheerful employee I have ever come across at Orange Regional,” another co-worker added. “He always greets you with a huge smile and a big ‘hello, how are you?’ ” Dax’s respect for his co-workers and patients is paramount and for this we honor and congratulate him. Sincerely,
Scott Batulis, President & CEO
IN THE NEWS ORMC Delivers First Baby In 2019 Orange Regional delivered the region’s first baby, Ariella Susana Rojas, just 12 seconds after midnight on New Year’s Day. Registered Nurse, Sue Babb, who recently retired after 42 years with the hospital, helped deliver the little bundle of joy.