www.ormc.org
An award winning newsletter for Orange Regional Medical Center employees, physicians and volunteers
November 2017
From The President & CEO The Thanksgiving season is a time to reflect on all we have to be thankful for, especially this year, as we continue to celebrate our fantastic accomplishments and national recognition for our work. I’d like to extend my heartfelt thanks to all volunteers, employees and physicians for your commitment in going above and beyond for our patients and their families. We receive continuous praise through letters, comments, emails and social media submitted by patients and their family members. They describe the extraordinary things that our staff does every day. Scott Batulis President & CEO
We take care of others daily, but it’s important to also care for ourselves. I encourage you to model wellness by eating healthy, exercising regularly, getting enough rest and spending time with loved ones. As we are too often reminded, life is precious and short. The benefits of caring for yourself also have a positive effect on your family and help you to provide an exceptional experience to our patients and visitors. Overall, as a Hospital family, we must all remain dedicated to improving the health of our community and work together with this goal in mind. Thank you for providing me the opportunity to work with you. Together we can continue to make a difference in the lives of our patients. Happy Thanksgiving to you and your family! Sincerely,
Scott Batulis President and CEO
Nationally Recognized For Stroke Care Orange Regional Medical Center received the American Heart Association/American Stroke Association’s Get With The Guidelines®-Stroke Gold Plus Quality Achievement Award with Target: StrokeSM Honor Roll Elite. This award recognizes our hospital for its commitment to providing patients with the most appropriate stroke treatment, aligned with the latest research-based guidelines. Hospitals must achieve 85 percent or higher adherence to all Get With the Guidelines®-Stroke achievement indicators for two or more consecutive 12-month periods and achieve 75 percent or higher compliance with five of eight Get with the Guidelines®- Stroke Quality measures to receive the Gold Plus Quality Achievement Award. To qualify for the Target: StrokeSM Honor Roll Elite, hospitals must meet quality measures developed to reduce the time between the patient’s arrival at the hospital and treatment with the clot-buster tissue plasminogen activator, or tPA, the only drug approved by the U.S. Food and Drug Administration to treat ischemic stroke. Orange Regional earned the award by meeting specific quality achievement measures for the diagnosis and treatment of stroke patients at a set level for a designated period.
Holiday Hours And Closures For more information on holiday office hours and closures, please visit www.ormc.org/holidayhours.
GHVHS Medical Group
Connections
Update
November 2017
Welcome New Providers
Tammy Cohen Fetterman-PMHNP-BC Psychiatry
Sarabjit Singh, MD Hospitalist Nocturnist
Edmund James, NP Trauma APP
Dibnain Nanda, PA Trauma APP
Stephanie Paladini, PA-C Critical Care Medicine
Patient Safety Awards The GHVHS Quality & Patient Safety "Golden Age of Hollywood" Awards took place on October 26. Thirty-two teams and individuals were recognized for their contribution to improving the quality of care and patient outcomes for our patients! We are happy to announce that GHVHS Medical Group received its very first award for Overall Top Teams. Dr. Izabela Nowosielski and Jamie Ackerly of the medical group and Jacqui Budakowski and Nick VanderLey of IT.
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Connections
November 2017
Welcome New Employees
Congratulations
The Spagnoli Family Cancer Center has again received accreditation from the Commission on Cancer, a quality program of the American College of Surgeons (ACS). To earn voluntary CoC accreditation, a cancer program must meet or exceed the CoC quality care standards, be evaluated every three years through a survey process, and maintain levels of excellence in the delivery of comprehensive patientcentered care. The CoC accreditation program provides the framework for Orange Regional Medical Center to further enhance its excellent reputation for patient care through various cancer-related programs that focus on the full spectrum of cancer care, including prevention, early diagnosis, cancer staging, optimal treatment, rehabilitation, life-long follow-up for recurrent disease and end-of-life care.
A case study on reducing unnecessary hospital admissions was presented by Greater Hudson Valley Health System Chief Clinical Officer, Rose Baczewski, at the October 15-17 Marcus Evans National Healthcare CXO Summit. The invitation-only event brings senior level healthcare executives and solution providers together for a focused discussion of key new drivers shaping the healthcare industry. In collaboration with Nexus Health Resources, Orange Regional Medical Center conducted a case study in reducing unnecessary hospital readmissions. Nexus Health provides transitional care software, NexusConnexions®, in combination with Nexus Health Call Center to Orange Regional for discharge phone calls. The case study highlights the broad, collaborative readmissions reduction initiatives that Orange Regional has implemented. Readmissions were reduced by 60% for patients who received a combination of interventions including post discharge phone calls, medications to bedside, physician appointments made prior to discharge, clinical teach back, medication education by pharmacists, as well as interdisciplinary communication and coordination of care. “Reducing total medical spending through reduced readmissions has been a major initiative for Great Hudson Valley Health System,” said Rose Baczewski. “Working with Dr. Feldman and our team we’ve been able to identify the most common points of failure that lead to readmissions and address them with a multi-prong approach of which the Nexus Health Call Center was a significant element.” -3-
Jeremy Acevedo Eduardo Amoral Lola Babcock Hadean Bailey Lauren Burnable Louis Bettino Deidra Clarke Megan Clearwater Lofton Crooks Luis Cruz Sandi Das Dejuanne Davis Daphnely Diaz Brittani Fonseca Scarleen Gabriel Julia Galea Holly Godson Marissa Hall Lea Hockenberry Stephanie Inirio Savannah Jimenez Sandra Jimenez Brian Lee Claran Lundgren Charlotte Martin Lori Mask David McGrady Antoinette Montanino Peter Morales Byron Myers Julio Navarro Keijah Perry Beth Post Doris Prudencio Jacqueline Rastu Felipe Reyes Jr Shamus Reynolds Nereida Rodriguez Aleli Rugerio Garcia Crystal Stone Marimelda Torres Maria Torres-Garcia Leslie Tucker Kathleen Ulloa Reinaldo Velez Carissa Wengenroth Tironi Dawn Wester
Connections
November 2017
GHVHS Quality And Patient
The GHVHS Quality and Patient Safety "Golden Age of Hollywood" Awards took place on October 26. Thirty-two teams and individuals were recognized for their contribution to improving the quality of care and outcomes for our patients! Joseph Anesi, VP General Counsel, hosted this amazing evening that included a troop of well-dressed presenters and clips of classic golden age films. Congratulations to all our winners!
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Safety Award Celebration
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November 2017
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An ORMC
November 2017
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Check out the great costumes employees sported in celebration of Halloween.
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November 2017
Connections
November August 2017
Diabetes Champions Graduate The 14th class of Diabetes Champions graduated on October 25. To date, 119 employees within the Greater Hudson Valley Health System have completed the course. As diabetes management is an interdisciplinary process, participants have included Registered Nurses, Pharmacists, Dietitians, and Registered Nurse Case Managers, all of whom are potentially eligible to take the Board certification exam to become Certified Diabetes Educators (CDEs). The course, first offered in 2013, is presented yearly in the fall. It includes 16 hours of class time during which participants explore multiple areas of focus including: diabetes pathophysiology and diagnosis, acute and chronic complications of diabetes, diabetes nutrition and carbohydrate counting, diabetes medications and their management, patient education and other topics. Often reported as a favorite experience, attendees have the opportunity to wear an insulin pump and learn from community members who have had type 1 diabetes. It is reported that approximately 25-30% of hospital inpatients will experience hyperglycemia, which can have a significant negative impact on patient outcomes and hospital costs. As the incidence of diabetes continues to increase, so will this inpatient population. Having frontline Champions with advanced diabetes knowledge can enhance coordination of care, improve patient outcomes, and provide for safer transitions of care/discharges for this important inpatient population.
For more information on the Diabetes Champions Program, contact Diabetes Clinical Manager, Laurie Porcaro MS-DEDM RN, CDE BC-ADM CDTC, at 333-2495 or lporcaro@ghvhs.org.
Be Exceptional Everyday (BEE) Award Our Inpatient Rehab team (bottom left) was recently chosen as the 2017 3rd Quarter BEE (Be Exceptional Everyday) Award winner. This team was recognized for their above and beyond patient care. Congratulations to October BEE Award winner Michelle Ferguson (bottom right), Child Life Program Director, for all her efforts in car seat safety and funding to assist those families in need of safe and secure car seats for our tiniest patients.
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Connections
November August 2017
People-Centered Communication At Orange Regional Why is People-Centered Communication needed? At Orange Regional, this type of effective communication places the other party, whether a patient or staff member, at the center; meeting them where they are. It employs empathy and it seeks understanding.
Taking Time to RELATESM The purpose of using the RELATESM model for People-Centered Communication is to address a patient’s emotional and clinical needs as well as emotional needs amongst staff. It is often used to effectively communicate the importance of safety with patients while providing comfort; reducing anxiety, stress and fear and ensuring dignity.
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Each month, we will highlight key actions within the RELATESM Model.
Our first step is to reassure.
Our second step is to explain.
When you reassure:
When you explain:
• Project a professional image
• Seek and maintain eye contact • Acknowledge patient and/or staff member by name
• Introduce yourself by name, title and experience
• Manage up
• Use clear terms to communicate what you are doing and why
• How long it will take • Anticipated wait times, if applicable
• Manage expectations
Our consistent use of the RELATESM model for communication is expected with every patient, every family, and each other, every time. Participation is mandatory. Please register for People-Centered Communication training through HealthStream or contact Manager of Organizational Development and Learning, Naomi Lippin, at 333-0228 or nlippin@ghvhs.org.
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Connections
November August 2017
Wellness Coordinator Training
Orange Regional Medical Center was a proud supporter of the Orange County Wellness Coordinator Training on October 12 at the Orange County Chamber of Commerce. Amanda Langseder (far left), GHVHS Director of Community Health, opened the program with a touching personal story followed by her presentation ‘Health Means Business.’ The training included discussions of advocacy, stakeholder engagement, wellness committee development, health policy implementation, and turn-key worksite wellness programs. The event concluded with a wellness resource speed networking hour and a zumba exercise workout. For more information, Amanda can be reached at alangseder@ghvhs.org.
Celebrating Healthcare Quality Week, October 15-21 Healthcare quality professionals serve an important role within our organization. While their work is critical for improving outcomes, increasing efficiencies, and reducing costs, healthcare quality professionals go unnoticed because they often work behind the scenes.
Members of the Quality Team.
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Every day, our healthcare quality team contribute to the organization by: • Leading continuous improvement, datadriven initiatives • Effecting, monitoring, and analyzing existing and new processes and outcome measures • Integrating new evidence-based practices into healthcare delivery • Providing support and oversight for the Medical Staff Peer Review processes • Ensuring regulatory and accreditation requirements are achieved • Transitioning to value based care, limiting waste, and improving outcomes and reimbursements • Keeping patients safe and limiting risk
Connections
November August 2017
Safety Corner If you see something you know shouldn't be there, or someone's behavior that doesn't seem quite right, say something. Informed, alert communities play a critical role in keeping our nation safe. "If You See Something, Say Something" engages the public in protecting our homeland through awareness–building, partnerships, and other outreach.
How to Report Suspicious Activity Public safety is everyone's responsibility. If you see suspicious activity, report it to Security ASAP. Describe specifically what you observed, including: • Who or what you saw; • When you saw it; • Where it occurred; and • Why it's suspicious Hospital doors are open and the public is welcome so it should be a best practice for all individuals working or visiting the facility to keep an eye out for suspicious behavior. This can include abandoned vehicles, unauthorized individuals in restricted areas, strange packages left on site or even unusual odors. Highlight important contact phone numbers including security and hospital management. Remind individuals that when they are reporting suspicious activity to have a clear description of what the activity is; the location; a description of the individual(s) involved; the date, time and duration of the activity; and the vehicle color, make and license plate number if a vehicle is associated with the action. ‘Security is a shared responsibility and the more we work together, the safer our hospital environments can be.’ We have installed Panic Alarms throughout our hospital. The most important thing to know is when to trigger the panic alarm. Security will receive the panic alarm and dispatch the officers to the location. Therefore, use the alarm when absolutely certain that: • You are in danger of being harmed. • Someone else close by may be in danger.
General Safety Tips for Employees • It's very important not to allow any unauthorized people to
follow behind you when you are swiping into the employee entrances or any secure doors. • Be aware of your surroundings. Don’t be distracted by reading, using your phone or other electronic devices while walking. • Please call security at 1633 to report any suspicious person or behaviors. • Protect your wallet/purse. Keep in a secured place. Carry only what you need for cash and credit cards each day and leave the rest at home secured in a proper place.
Parking Lot Safety • Use the buddy system and avoid walking alone at night, if possible.
• Walk with purpose to and from your vehicle. Have your keys in
your hand and scan the immediate area around your vehicle. Upon entering your vehicle, immediately lock your doors. • Be aware of suspicious persons such as: people loitering in the lot, walking between cars, or looking into vehicles. • Be cautious of unfamiliar individuals approaching you in the parking lot panhandling or asking for assistance. • Report any suspicious individuals or activity immediately by calling security x1633. • Do not leave valuables such as jewelry, laptops, cell phones, pocketbooks, cameras and other items in plain view inside your vehicle. If unable to take with you, secure out of sight, in locked glove box or trunk.
Active Shooter/Code Silver • Good practices for coping with an active shooter situation • Be aware of your environment and any possible dangers • Take note of the two nearest exits in any facility you visit • If you are in an office, stay there and secure the door • If you are in a hallway, get into a room and secure the door • As a last resort, attempt to take the active shooter down. • When the shooter is at close range and you cannot flee, your chance of survival is much greater if you try to incapacitate him/her.
Call 9-1-1 when it is safe to do so. Every shift has an Armed Guard on duty, the specially trained, first line of ‘defense’ against an active threat. They can be reached on Vocera “Armed Guard”.
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Connections
Save The Date Blood Drive
November 2017
Auxiliary Vendor Sales Program All sales take place on the ground floor of the Main Campus in the Conference Center Lobby.
The first Wednesday of the month
Applause
10:00 a.m. to 3:00 p.m.
Tuesday, Dec. 05, 2017
Jazzy's Traveling Boutique Wednesday, Dec. 06, 2017
The donor bus will be located outside of the Main Campus entrance.
Feel Good Concert Series
Bag's By John
Friday, Dec. 08, 2017
John's Jewelry Box
Monday, Dec. 11, 2017
Kid's Stuff
Tuesday, Dec. 12, 2017
Robin's Nest
Wednesday, Dec. 13, 2017
Kitty's Silver
Thursday, Dec. 14, 2017
Teddi'sÂ
Friday, Dec. 15, 2017
Tupperware
Tuesday, Dec. 19, 2017
Mostly Silver
Wednesday, Dec. 20, 2017
Simple Treasures
Thursday, Dec. 21, 2017
D & D
Friday, Dec. 22, 2017
In Memoriam
A BIG thank you to "String Thing", a very talented local string quartet, and talented vocalist Carmine Pace, who performed selections from the "American Songbook." Both are volunteer performers in The Feel Good Concert Series.
It is with great sadness that we announce the passing of Medical Group Credentialing Specialist, Emily Carwile. She touched many lives in her nine years at Orange Regional. Our thoughts and prayers are with her family at this time.
The Feel Good Concert Series is an ongoing initiative emerging at Orange Regional to promote all forms of music as an enhancement to the healing environment, as well as to enrich the quality of life for our community. The Feel Good Concert Series features local performing artists, school groups, staff and volunteers, in 30-60 minute concerts at the Hospital. The Feel Good Concert Series is coordinated by Jeff Krolick, Director of Entertainment, and the Patient Experience and Advocacy Department.
If you would like to make a personal donation, these two organizations were near and dear to Emily: www.donate.rescueme.org/horse and www.oralcancerfoundation.org.
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