WELCOME
VA C A T I O N S TA R T S n o w . We are so pleased that you have selected Gibson Sotheby’s International Realty for your vacation rental. We know that you have a lot of options when booking your vacation and we appreciate you choosing us.
From spending the day enjoying miles of pristine beaches and nature preserves to checking out our vibrant arts community or imbibing in local cuisine, Cape Cod offers something for everyone -- and every age. Whether it’s your first time here or your 50th, we hope that you enjoy the Cape’s quiet charm and find a needed respite.
A R R I VA L I N F O R M A T I O N In this arrival packet you will find important details regarding your stay, including:
Rental Office Contact Details Check Out Procedure Emergency Procedures
NEED TO GET IN TOUCH? Our office is open 7 days a week from 9 - 5. Please call our office at 508-255-7100 with any rental emergencies or questions during normal business hours.
For questions on linen orders, please contact: Cape Linen Service (Dennis - Orleans) 508 -896-1948 OR The Furies (Eastham - Truro) 508 -349-1141
CHECK OUT PROCEDURES Check Out Time is 10:00 AM. Sorry, there are no exceptions. All keys MUST be returned to the same office that you checked into. Do NOT leave keys at home unless instructed by our office. Please put the keys in the mailbox outside of the office for early departures. Gibson Sotheby’s International Realty is not responsible for lost, stolen, or forgotten items.
The following are required upon check out. Cleaning equipment and supplies should be in each rental. Please feel free to use and replace these items to keep the home tidy. Non-compliance with check out requirements may impact your ability to make future reservations.
CHECK OUT REMINDERS • Dishes must be washed, dried and put away (including any in dishwasher). • Stovetops, ovens and microwaves must be wiped down. • Everything must be removed from the refrigerator. • All trash must be bagged and put in trash container outside. • Replace bedspreads and blanket after removing sheets. In the event you are renting a home providing linens/towels please place all dirty sheets/towels next to laundry area. Homes with beds already made up, please fold comforters and blankets as housekeepers will have to remake beds for the next guest. • All furniture should be put back in original position. • Check DVD player for your personal items. • Household should be broom swept. • Gas or charcoal grill MUST be cleaned. Additional cleaning charges may apply if not cleaned. • Bathroom, kitchen and house must be wiped down and left in presentable condition. • Check for personal items in bathroom, also check for clothing and toys. • Please lock all doors and windows upon departure. Turn off all lights, ac units, and central air.
EMERGENCY PROCEDURES Dial 9-1-1 for the following emergencies: • FIRE • AMBULATORY • POLICE For rental emergencies outside of our normal business hours, please call 774-722-5347 and leave a message. Your call will be returned ASAP (except during normal sleeping hours, 9:00pm – 7:00am).
Examples of Rental Emergencies (Please call the after hour’s number)
Examples of NON-Emergencies (Can be handled during normal business hours) WiFi and cable issues/outage
Water issues that will damage the house
(Try to reset router/modem)
Septic/Sewer issues
AC issues/outage
Electrical emergencies
Clogged toilet or drain
(Please check tripped breakers/fuses and
(Unless home only has 1 toilet)
GFI outlets before calling)
Failure of washer/dryer
Failure of major appliances, such as stove or refrigerator Smoke detectors chirping (Check property for batteries)
Failure of small appliances (coffee maker, toaster, microwave) Outside rubbish not removed No fuel or other issues for BBQ grill Gas fireplace not lighting Lightbulbs not operational (Check house for spare bulbs)