Real Cadence User Essentials by Morrison Health

real cadence User Essentials

SETTING THE STAGE

Real Cadence is your go-to tool for staying on top of company standards, boosting sales, and delivering an unforgettable guest experience. It keeps your team motivated, aligned, and always ahead of the game

Whether you're new to Real Cadence or already a pro, this guide has everything you need to lead your team to success From planning and taking action to using coaching feedback across your operation, you'll see how small steps can lead to big wins.

Ready to take charge and see real results? Let’s get started!

DID YOU KNOW?

COACHING FUELS GROWTH

Great coaching can boost annual revenue by 7% It’s a simple way to drive big results for your team!

SMALL CHANGES, BIG RESULTS

Getting just 1% better every day adds up by the end of the year, that’s a 37% improvement! Real Cadence helps you track those small wins that lead to big payoffs over time.

RETAINING MORE THROUGH EFFECTIVE COACHING

Did you know most people forget 50% of what they learn in just 5 weeks and 84% in 13 weeks? Coaching helps lock in that knowledge, keeping your team sharp and focused on what really matters

Accounts using Real Cadence saw a increase in sales 7% within 5 weeks within 13 weeks

We forget... 50% 84% 1% Daily Improvement = 37% Improvement by the end of the year!

KEY COMPONENTS

With Real Cadence, it’s not just about checking off tasks it’s about knowing the who, what, when, where, and how that drive success and keep your operations running smoothly

WHO

is completing actions? what topics are being asked?

where do i complete actions? when do i complete actions? how to complete, if you cannot

Your team! Assign tasks based on roles: Chefs handle patient actions Retail Managers take care of retail actions.

Patient actions cover things like LTOs and holiday meals. Retail actions focus on National Days, café promotions, and revamping stations with Station at a Time questions.

Right in your Real Cadence account Everything happens in real-time.

As soon as possible! For date-specific tasks like National Days plan ahead to set your team up for success.

Use the “Cannot Complete” button and explain why Your coach will review it and decide to accept or not accept based on your reasoning.

AT A GLANCE

PLAN AHEAD

Get ahead! Start by reviewing the actions and promotions in Real Cadence with your team.

Actions are split into Patient, Retail, and Station at a Time categories You’ll find them on programming calendars in MyCompass and on your Real Cadence dashboard

Pro Tip: Look over the calendar early and assign tasks to your team this keeps everyone on track and ensures nothing slips through the cracks!

EASY AS 1, 2, 3...

1 2 3

Check the Calendar & Plan Ahead

Be prepared Start by reviewing the Action Calendar Order all promotional products and ingredients you need to execute the recipe(s) or showcase a great promotion.

Engage Your Team

Teamwork makes the dream work! Talk through each action, set goals, and assign roles to get everyone on the same page

Complete All Actions

Stay ahead by completing actions early and using coaching feedback to level up. Take what you ’ ve learned, apply it across your account, and watch your team grow one step, one percent at a time

quick tip Give each team member their own action category it keeps things clear, builds accountability, and helps your team knock out tasks like pros!

GET STARTED

Access Real Cadence quickly and easily—use the web browser at mhc.voloforce.net or download the app for on-the-go convenience.

WEB-BASED

Head to mhc.voloforce.net on your preferred web browser.

Use your locations shared login:

Submitting your actions has never been easier! Download the app to get started!

Log-in on a desktop computer Click the profile in the top-right corner of the dashboard to get

REAL CADENCE ESSENTIALS

THE DASHBOARD

Your Real Cadence dashboard is your go-to hub! It’s designed to make your daily tasks simple and keep you on track

Save time with shortcuts! Use MyActions to handle tasks, check alerts in Inbox Notifications, access tools in MyCompass, and review VOCSurvey Results with just a click.

Scroll through the Resource Center to find theactioncalendar and other tools

Everything you need to support your team is right here!

Need help? The SupportButton is your direct line to assistance Plus, the Inbox lets you view updates, feedback, and requests quickly.

REAL CADENCE ESSENTIALS

TAKE ACTION

Ready to dive into Real Cadence? Taking action is simple here’s how to get started from your device:

Pick an Action: Select the task you want to complete

COMPLETE THE ACTION

1 Start Your Action: Hit the Complete button to begin.

2 Follow the Instructions: Respond to the task This might mean taking a photo, choosing from a list, or typing a quick response.

3 Submit Your Work: For photos: Snap a picture, hit Use Photo, and send it directly to your coach For other responses: Make your selection or type your answer, then click Complete.

INSTRUCTION

Check the action instructions to see what’s needed.

ATTACHMENTS

Look at any attached examples or instructions to make sure your submission is on point

NOTES+

REAL CADENCE ESSENTIALS

TAKE A GREAT PHOTO

A great photo does more than complete your action it shows off your team’s commitment to meeting company standards! If updates are needed, your coach will let you know. Be sure to check your account regularly for feedback.

RETAIL ACTION EXAMPLE

Submit a photo of one of the National Days you ran in January and tell us which one was your favorite.

Make sure your display is fully stocked, includes the correct promotional signage, and shows a clear, full-view photo of the station and product in action.

PATIENT ACTION EXAMPLE

Submit a photo of the Soup’s On Series on a patient tray using proper china (no disposables). Include cutlery, a beverage, condiments, and a base Capture an overhead view of the full tray with the dome and meal ticket removed.

Take a clear photo of the full patient meal on a tray, making sure the dome and meal ticket are removed. Use the correct china and skip the tray liners for a polished presentation.

REAL CADENCE

ACTION ACCEPTANCE

Effort and accuracy are key! Submissions that followed action instructions will be accepted, while empty or inaccurate submissions will not Learn the difference and ensure your submissions hit the mark.

ACCEPTED ACTIONS

Correct patient meal, neatly displayed on a tray.

Retail promotion with up-to-date signage.

Clear, complete photos that follow all instructions

NOT ACCEPTED ACTIONS

Random photos (like a shoe, wall, or black screen)

Patient meals not displayed on a tray.

Incorrect meal or promotional product

Missing or wrong signage.

Incorrect dish setup (e g , soup served as a side instead of the main dish)

CANNOT COMPLETE RESPONSES

We get it sometimes things happen If you can’t complete a task, click ‘Cannot Complete’ and tell us why Here are valid reasons:

Staffing shortages.

Product couldn’t be ordered. Client did not approve.

REAL CADENCE

COACHING FEEDBACK

Wondering if your coach requested an update? Follow these steps to check for feedback and update your submission.

CHECKING NOTIFICATIONS

2 Head to My Actions to check for feedback or update requests

Look under the For Review tab any submissions needing updates will be listed here

Choose the action you need to update 3 For Photos: Take a new photo, click Use Photo, and it’ll go straight to your coach

For Other Responses: Select or type your updated response (e.g., confirmation or multiple choice), and submit

GET STARTED

GET READY. GET SET. TAKE ACTION.

THAT TO

GET READY, GET SET

Start strong by planning ahead! Meet with your team to go over the Action Calendar and upcoming promotions. Assign tasks, order products, and create a clear strategy to ensure everything runs smoothly.

TAKE ACTION

Get things rolling! Run the promotion, carefully read the action questions, and fully address the ask. Complete tasks early, and check back regularly for feedback or updates. Show off your team’s hard work with top-notch submissions!

LEVEL UP

Use coaching feedback to spot areas for improvement and boost teamwork and efficiency. Celebrate wins with your team, and keep building on what works Every action contributes to the big picture of success!

GUEST FEEDBACK SURVEYS Learn

VOICE OF THE CUSTOMER

Did you know Real Cadence offers multiple surveys to help you gather insights, identify guest needs, and enhance the overall guest experience? Surveys can be set up on your own, anytime, through Real Cadence Actions On-Demand. Each account receives a unique QR code to create their marketing Survey results are easily accessible from your Real Cadence dashboard by logging in through the desktop version.

REQUEST ACCESS TO SURVEY ACTIONS

Email the Real Cadence team to enable Survey Actions On-Demand

SELECT & ASSIGN YOUR SURVEY

QR CODE & MARKETING

Follow the steps in your To-Do tab to download your unique QR code. Use the MHC Print Shop to create and order your marketing materials.

THE SURVEYS

Each survey offers a different way to connect with your guests. Scan the QR codes below for a preview of the questions.

FREQUENTLY ASKED QUESTION

WHEN ARE ACTIONS AVAILABLE TO COMPLETE?

Actions are ready on the first of every month.

All actions must be completed by the last day of the month. Tip: Coaches may leave feedback, so check regularly for any updates or adjustments! WHEN ARE ACTIONS DUE?

WHAT HAPPENS IF I MISS THE DEADLINE?

If you don’t complete an action by the due date, it’s marked as “Past Due” and removed from your list. Make sure to get tasks done on time to stay on track!

WHAT IF I’M NOT AT WORK WHEN AN ACTION IS DUE?

No worries! Your location has a shared login, so you can delegate tasks to your team as needed.

I SUBMITTED MY ACTION TOO SOON - NOW WHAT?

Reach out to your coach or the Real Cadence team to have the action sent back for edits

Need Support?

Reach out to the Real Cadence team at realcadencesupport@compass-usa com