FAQs

What is the return policy on a box or case of cookies?

Once cookies have been signed over and removed from the premises of regional offices or delivered to a service unit or troop, Girl Scouts - Diamonds has a zero return policy on those cookies unless specified in writing by Girl Scouts - Diamonds.

Who is responsible if cookies are lost, stolen or damaged?

Financial responsibility remains with the adult who held ownership of the cookies before the incident. In the case of cookies being stolen, we recommend you contact your local authorities and file a police report. In the case of cookies being damaged, we also recommend you contact the appropriate insurers to file a claim. Volunteers and parents are still financially responsible for the cost of the cookies.

What do I do if I encounter counterfeit money or check from a parent or at a booth sale?

We recommend that anyone accepting cash also carry counterfeit bill detector pens. Counterfeit detector pens can be found at Walmart, Office Depot and Amazon. Volunteers and/or parents are still financially responsible for any counterfeit money rejected by the bank or turned in to regional offices. We recommend that parents and volunteers not accept checks over $20.

What information do I need to collect to accept a check from a customer?

Make sure you get the customer to write their name, address, date of birth, a contact number and Drivers License number on the check. This helps for follow up if checks are hot.

What if someone in my community is selling expired cookies or committing fraud?

Contact Girl Scouts - Diamonds immediately at product@girlscoutsdiamonds.org. The council will connect with the proper authorities to ensure the safety of the Cookie Program. Please provide as much information as possible: name, troop number, area,

Can I ask my customers to pay for credit card fees at booth sales?

GSUSA does not allow girls to solicit donations for the payment of credit card fees. These fees must be paid by the troop or girl.

What if I need to trade cookies to another troop?

Do not wait until the last minute to ask for help with unsold cookies. You can make this transfer in eBudde under the transactions tab or email us at product@girlscoutsdiamonds.org. We can facilitate the transaction for you. Cookies may be exchanged between service units and troops at any time. You can also log into the Product Swap Facebook group: facebook.com/groups/ girlscoutsdiamondsproductswap and post or request your information there.

What if a customer wants to buy cookies and donate them?

The customer pays for the cookies normally and the cookies would then be subtracted out of the troop’s inventory for donation. The cookies would be assigned to a girl in eBudde under CGOC (Council Gift of Caring). If the cookies are CGOC, the council will deduct these cookies out of our remaining inventory or order more for Girl Scouts Give Back week. These cookies would then be donated by the council for Girl Scouts Give Back.

What if I receive damaged cookie boxes during delivery or missing boxes from a case?

The Council Cupboard will swap for the same variety to replace the damaged product.