Instructions for Entering Orders
When Consultants Have An Event Set Up On The Web Non-Party Event - Any event that you do NOT want orders to be placed on, e.g. - holding a team meeting, attending National Conference or on vacation. Party Event - Any party that you want your Hostess to have orders placed directly to her party. Party Event with Hostess Portal Options - Any party that you want your Hostess to have orders placed directly to her party. In addition, you are setting up a password for your Hostess to log into her event. This will create a checklist for your Hostess of when you e-mail/mail the invitations and make reminder phone calls. WHEN YOU HAVE CREATED AN EVENT ONLINE THAT HAS RESULTING ORDERS, PLEASE DO NOT BEGIN A NORMAL PARTY ORDER. When you are ready to submit the order after the event is held, go to your events page and click on “edit” beside the event. Click on “step 1: Event Information” and uncheck “allow shopping.” This will not allow anyone else to order from this party since you are going to submit it. On this screen you should see a box that says “Create the Order.” Click on this box and this will bring all of your online orders into a regular show order. You can then enter the home party guests’ orders. If you do not see the box “create the order” then this means that you don’t have any online orders and you can go to your “orders” link and enter the order. The guests who ordered online will automatically be “direct ships” and be charged the $4 to ship directly to their homes. If you want to have their orders shipped to the Hostess instead, you may go to “change information” beside their name and check the box that says “Ship to Hostess.” Important Note: If you have an event online, please make sure that if someone wants to place an order on a particular Hostess party, they choose her on your website. Orders placed on an event are not actually submitted to the Home Office until the party is submitted as instructed above. If someone goes to your website and places an order but does not choose the event, it will be sent to the Home Office as a retail customer order and cannot be added to the party order. Payment Authorization: When a customer places an order on an open party, their credit card will be authorized, but not actually charged. When the Consultant creates the order and submits the party, the card will be charged. Depending on the timing of the customer placing the order and the actual submission of the party, the customer may see 2 pending amounts on their card. One is for the authorization and one is for the actual charge. The card will only be charged once and one of the pending amounts will drop off once the order is submitted. Banks determine how long a hold is placed on the account for an authorization. Thirty-One has no control over this.
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rev. 08/10