Center for Wellbeing & Happiness • Member Policies Handbook

General Information & Policies

Hours of Operation

TheCenterforWellbeing&Happiness(CWBH)iscurrentlyopenthreedaysperweek Hours aresubjecttochangeandmaybealteredbypreviousspecialarrangement.Ourcurrenthours ofoperationare:

● Wednesday:12:00PM-7:00PM

● Thursday:12:00PM-8:00PM

● Saturday:10:30AM-3:30PM

Inaddition,membersarewelcometotourthespaceandhangoutintheWellbeingLounge duringour“OpenHours”.Ourcurrentopenhoursare:

● Wednesday: 3:00–6:00PM

● Thursday: 2:00–5:00PM

● Saturday: 1:30–3:30PM

Facility Closures

TheCWBHstaffwillsendnotificationsandpostsignagethroughoutthefacilityalerting membersofholidayclosuresinadvance.Ingeneral,theCWBHwillbeclosed:NewYearʼsDay (January1);MemorialDay; theweekbeforetheFourthofJuly;FourthofJuly;theweek beforeLaborDay;LaborDay;IndigenousPeoplesʼDay;ThanksgivingandthefollowingFriday; ChristmasDay(December25);andtheweekbetweenChristmasandNewYears.

TheCWBHwillmakeitsbesteffortstocommunicateclosurestomemberswithadvance notice.Insomeinstances,theCenterwillbeclosedwithnoadvancenotice.Theseincludebut arenotlimitedto,inclementweatherandemergencysituations.

Rentals

TheCWBHmayberentedforcivic,educational,cultural,andcommunity-relatedevents.

TheCWBHisnotavailablefor:

● Privatesocialeventssuchasbirthday,graduation,orretirementparties;

● Externalfundraisingevents,projects,orprograms;

● Eventswhichofferitemsorservicesforsaleorwhichincludeovertsolicitationof clientsforproductsorservices;and

● Meetingsoreventsheldforpoliticalpartiesorinterestsforthesolepurposeof solicitingorraisingmoney.

Ifyoureventmeetstheabovecriteria,youmaysubmitaneventrequestform.Ifyourrequest isapproved,youwillberesponsibleforthetimelypaymentoftherentalfee.

Transportation

TheCWBH,locatedat101AvenueD,isaccessiblebybus,bike,subway,andwalking.

ToaccessCWBHbybus:

● TaketheM14D-SBSBus(LES-Delanceyvia14th Street)toE10thStreetandAvenueD andheadsouthonAvenueDfor0.1mi(2min).

● TaketheM9Bus(viaAvenueC)toE7th StreetandAvenueCortoE8th Streetand AvenueCandheadeasttoAvenueDfor02mi(4min)

● TaketheM8Bus(AvenueDcrosstown)toE10th StreetandAvenueDandheadsouth onAvenueDfor0.1mi(2min).

ToaccessCWBHbysubway:

● TaketheLtrain(ADAAccessible)to14th Streetand1st Avenue,andthen:

○ Bus:TaketheM14D-SBSbustoE10th andAvenueDandheadsouthonAvenue Dfor0.1mi(2min).

○ Walk:Headeastto14th StreetandAvenueCfor0.4mi(8min).Headsouthon AvenueCfor0.3mi(5min)untilyoureach8thStreet,thenheadeastfor0.1(2 min)toAvenueD,andthenheadsouthonAvenueDfor144

● TaketheF/M/J/ZtraintoDelanceyStreet-EssexStreetandtakeontheM9Bus(via AvenueC) toE7th StreetandAvenueCortoE8th StreetandAvenueCandheadeastto AvenueDfor0.2mi(4min).

ToaccessCWBHbybike:

TakeaCitiBiketooneofthedockingstationslocatedat:

● E12th StreetandAvenueDandheadsouthfor0.2mi(4mins).

● E10thStreetandAvenueDandheadsouthfor0.1(3mins).

● E8th StreetandAvenueDandheadsouthfor194(1min).

● E6th StreetandAvenueDandheadsouthfor397(2mins)

Parking

Theclosestparkinggaragesarelocatedat275DelanceySt,NewYork,NY10002,and310E 11th St,NewYork,NY10003.

Thereis2-hourmeteredparkingavailablealongAvenueDfromMondaythroughSaturday from7AMto7PM.Parkingisfreeaer7PMMonday-SaturdayandonSundays.Unmetered parkingisalsoavailablealongAvenueC.

Member Policies

Registration

AllparticipantsmustberegisteredasCWBHmemberstoparticipateinCWBHactivities.

Memberscanregisterin-personviaapaperform.

Check-in Process

AllmembersmustcheckinattheFrontDesklocatedinHappinessHalluponarrival.Weask thatmembersrespecttheclassstarttimeandarriveatleast10minutesbeforeclassto check-in,accessalocker,andavoiddisruptionsforothermembers

Thegeneralgraceperiodis10minutes.Aer10 minutes,youmaynotbeallowedentryinto yourclassunlesstheinstructorpermits.

Class Enrollment

Allmembersmustbeenrolledinaclasstoparticipateinthatclass.Memberscanenrollin classesonlineatcenterforwellbeing.nyc/classesorin-personwithstaff.

Eachclasshasanestablishedcapacitylimitbasedonroomsize,numberofinstructors,course content,andotherconsiderations.Accordingly,membersareexpectedtoenrollinclasses aheadoftime Iftheclassisfull,walk-insmaynotbeaccommodated

Class Waitlists

Onceaclassreachesitscapacitylimit,awaitlistiscreated.Asspotsbecomeavailable, membersonthewaitlistwillbenotifiedviaemailorviaphoneifthememberdoesnothave anemail thataspothasopenedup.Ifamemberisnolongerinterestedorabletoattendthe class,theyarehighlyencouragedtocontacttheCWBHassoonaspossiblesothatthenext persononthewaitlistmaybeaddedinstead.

Class Cancelation

Ifamembercannolongerattendclass,theyarehighlyencouragedtocontacttheCWBHat least3hoursbeforeclasssothattheirspotcanbeprovidedtothenextpersononthewaitlist Youcancancelbycalling/texting212-287-9355,byemailingcwbh@girlsclub.org,orby cancelingyourregistrationinyourCenterforWellbeing&Happinessaccount.

Ifamembermissesaclass3timeswithoutcancelingatleast3hoursinadvance,theywillnot beabletore-enrollinthatclassfortheremainderofthesession.

Late Arrival

Whenmembersarrivelate,itcandisrupttheflowofaclassordistractotherparticipants. Accordingly,weaskthatallmembersarriveatleast10minutesbeforeclass.Ifamember arrivesmorethan5minutesaerclasshasstarted,theymaynotbeabletojointheclass.

Lockers

TheCWBHprovidesfreelockersfordailyusetomembers.Thelockersarelocatedonthe northsideoftheCWBHbetweentheMind&BodyStudioandtheSoulSpace,andtheyare availableonafirst-come,first-servebasis Alllockersmustbevacatedattheendofeachday, andanyitemsleinlockerswillbetaggedandheldfortwoweeks;however,theCWBHwill notberesponsibleforitemsretrievedfromthelockers.Additionally,theCWBHisnot responsiblefortheordamagetopersonalpropertyleinlockers.

Lost and Found

Membersshouldcontactastaffmembertoinquireaboutlostitems.Lostpersonalhygiene itemswillbedisposedofeachdayatclosingtime.Allotheritemswillbekeptfortwoweeks andthendisposedofappropriately.CWBHisnotresponsibleforlost,stolen,ordamaged property.

Bathrooms

BathroomsarelocatedintwodifferentareaswithintheCWBH.Thereisonebathroomwith threeindividualstalls,includingonewheelchair-accessiblestall,locatedonthesouthsideof thefacilityintherearofHappinessHall Thereisalsoawheelchair-accessiblebathroom,with adiaperchangingstation,locatedonthenorthsideofthefacilitynexttoMind&BodyStudio. AllCWBHbathroomsaregender-neutral.

Clothing

TherearecurrentlynochangingroomsattheCWBH.Membersareencouragedtoarrivein whateverclothingmakesthemfeelcomfortable.Ifyouparticipateinaphysicalwellnessclass, weencourageathleticclothingsuchast-shirts,yogapants,sweatpants,orathleticshorts.In addition,werequireclosed-toeathleticshoesinallphysicalactivityareasexceptclassesin theMind&Bodystudiosuchasyoga,whereshoesmustberemoved.

Photos & Video Recording

Membersmaytakephotosorvideosofthemselveswithinthefacilityforpersonaluseonly.We askthatmembersconsidertheexperiencesofotherpatronswhentakingaphotoorvideo duringprogramming.Photographyorrecordingofothermemberswithouttheirexplicit permissionisstrictlyprohibited.

Additionally,allmembersmustgrantpermissiontotheCenterforWellbeing&Happiness/The LowerEastsideGirlsClubtouseorpublishanyandallmediarepresentationoftheminCenter forWellbeing&Happiness/theLowerEastsideGirlsClubmaterials,socialmedia,and promotionalpieces.Membersmustalsowaiveanyrighttoinspectorapprovethephotographs.

Whilewerequirememberstosignaphotorelease,CenterforWellbeing&Happiness/theLower EastsideGirlsClub,staffwillprovidememberswiththeopportunitytooptoutofbeingincluded inphotos.

Substance Use

Alcoholicbeveragesandalldrugs/substancesareprohibitedfrombeingconsumedinsidethe CWBH.MemberswhovisittheCWBHwhileintoxicatedwillbeaskedtoleave.

Food & Drink

FoodanddrinksareonlypermittedintheFoodFarmacyandtheWellbeingLounge,but CWBHstaffmayapprovetheirconsumptioninotherspaces.Beveragesinspill-proof containersarepermittedinallotherspacesaslongastheydonotpresentatriphazard.We encouragememberstobringawaterbottletoallphysicalfitnessclasses.

Medical Conditions & Medication

Membersshouldconsulttheirdoctorbeforeengaginginanyphysicalactivitiesthathavethe potentialtoexacerbatemedicalconditions.Wealsoencouragememberstoconsulttheir doctorbeforeconsuminganysupplementsthatweprovideintheFoodFarmacy.TheCWBH staffcannotadministeranymedicationtomembers.

Children

Childrenandyouthundertheageof18arewelcometoparticipateinCWBHprogramming withparentalconsent.Allminorsparticipatinginprogrammingmustbeenrolledinourfree CWBHmembership.Forminorstoapplyformembership,parentsmustaccompanythemin ordertocompletethenecessaryforms,includingtheLiabilityWaiver&PhotoRelease.

Allchildrenundertheageof10mustbeaccompaniedbyanadultwhilevisitingtheCWBH unlessthechildisattendingaclass.

Thedecisiontoallowchildreninadultclasseswillbeatthediscretionoftheinstructor, consideringtheclasscontentanddynamics.Membersfacingchildcaredifficultiesmustnotify theCWBHinadvancetoseekpermissionfortheirchildtoattend.Pleasenotethatwhilewe donotprovidesupervisedcare, childrenaged10andoverarewelcometoenjoythe HappinessLoungeunsupervised.

Pets/Service Animals

Weareacommunityofpetlovers;however,werecognizethatnoteveryonecanlearn comfortablywhensharingthespacewithpets Weaskthatmembersleavepetsathome unlesstheirpetisaserviceanimal.Inaddition,allserviceanimalsmustbe:

● Underthecontroloftheirhandleratalltimeswhileinthecenter;

● House-trained;and

● Vaccinatedbystateandlocallaws.

Community Bulletin Board

Thecommunitybulletinboardisopentoallcommunitymembers,anditservesasaplatform forfosteringcommunicationandinformationsharingwithinourcommunity.Allpostsonthe bulletinboardshouldberelevanttocommunityevents,announcements,services,or importantinformationthatbenefitsthecommunityasawhole Politicalpostingscannot includecampaignmaterials/candidateliterature,butpetitionsandrallyinformationare permitted.Allpostsmustadheretoprinciplesofrespectandinclusivity;discriminatoryor offensivecontentwillnotbetolerated.Anypostingsviolatingtheseguidelineswillbe removedimmediately.

Tomaintainthecurrencyandrelevanceofthecommunitybulletinboard,allpostswillbe removedeverytwoweeks.Thisensuresthattheinformationontheboardremainsup-to-date andavoidsclutteringitwithoutdatedannouncements.

Space Considerations

PleasekeepthefollowinginmindwhenutilizingtheCWBH:

● RespecttheSpace:PleasedonottakeanythingthatbelongstotheCWBH,handle electronicswithcare,andcleanupaeryourself!

● PhoneUse:Pleasebemindfulofphoneuseduringclasses.Ifacallmustbeurgently taken,pleaseexcuseyourselftotheWellbeingLoungeoroutside.

● Mind&BodyStudio:Noshoesareallowed!Pleasewipematsaeruse,andputaway allequipmentinthecubbies.

● FoodFarmacy:Takeonlywhatyouneed,andleavesomeforotherstoenjoy!

Illness

Pleasebemindfulthatthisisasharedspace.Ifyouarefeelingunwellorexhibitingsymptoms ofanyillness,weaskthatyoustayhomeuntilyourecover.

COVID-19 Safety

WhileCWBHdoesnotrequirememberstobevaccinated,weaskthatyoustayhomeifyou,or someoneinyourhousehold,isexperiencinganysymptomsofCOVID-19.Youmayreturnonce youoryourhouseholdmemberarenolongerexperiencingsymptoms,including:

● Feverorchills;

● Cough,shortnessofbreathordifficultybreathing;

● Fatigue;

● Muscleorbodyaches;

● Headache;

● Lossoftasteorsmell;

● Sorethroat,congestionorrunnynose;

● Nauseaorvomiting;and

● Diarrhea.

TostopthespreadofCOVID-19,wetaketheadditionalprecautions:

● Requireallstafftobevaccinated;

● Regularlycheck,sanitize,andwipedownallequipment,counters,andhigh-touch surfaces;

● Opendoorswhenpossibletoallowforventilation;and

● Encouragetheuseofmasks.

FreeCOVID-19testingisavailableinNewYorkCityatmorethan100locationsacrossthecity. VisittheCity'sCOVID-19Testingpageformore.

Emergency

TheCWBHstaffareCPR/AED/FirstAidcertified.Intheeventofanemergency,theCWBHwill call9-1-1and,pendingthearrivalofemergencypersonnel,takethoseactionsthatarein CWBHstaffʼsjudgmenttobeinthebestinterestsoftheparticipant Therearenotelephone

linesintheCWBH,andstaffwillusepersonalcellphonestocall9-1-1intheeventofan emergency. AfirstaidkitislocatedintheWellbeingLoungecabinets.

AllmemberswhoareinjuredwhileutilizingtheCWBHorparticipatinginaCWBH-sponsored activityandanywitnessestotheinjurywillbeaskedtofillouttheIncidentReportForm.

TS circumstancesexceptforacaseofemergency.

TherearefourfireextinguishersintheCWBH TheyarelocatedinFoodFarmacy,thehallway connectingHappinessHallandWellbeingLounge,WellbeingLounge,andnearthelockers outsideofSoulSpace(seediagramabove).

ThereisonefirehosecabinetintheCWBH,anditislocatedintheWellbeingLounge(see diagramabove).

Accessibility

TheCWBHbelievesallpeopleandallbodiesareessential,andwestrivetocreatean environmentthathonorseachpersonʼsstrengthsandmeetseachpersonʼsneeds.Toachieve thisgoal,weworktoproactivelyplanprogrammingfreeofallbarriers

Inthissection,weaddressmanyaccessibilityquestions/needsthatmembersandvisitors mighthave;however,theremaybequestionsorneedswehavenotaddressedhere.Please feelfreetocontactSarahBatchu,InterimDirector(cwbh@girlsclub.org,212-287-9355) individuallysothatwemayaddressyourquestions/needs.

Space

AllCWBHprogramfacilitiesarewheelchairaccessible,includingHappinessHall,theWCRL SoundStudio,FoodFarmacy,WellbeingLounge,Mind&BodyStudio,andSoulSpace.

Additionally,wheelchair-accessiblebathroomsarelocatedintwodifferentareaswithinthe CWBH.Thereisonebathroomwiththreeindividualstalls,includingone wheelchair-accessiblestall,alsooutfittedwithgrabbars,locatedonthesouthsideofthe facilityintherearofHappinessHall.Thereisalsoawheelchair-accessiblebathroom,outfitted grabbars,andadiaperchangingstation,locatedonthenorthsideofthefacilitynexttoMind &BodyStudio.AllCWBHbathroomsaregender-neutral.

Language

AllofourstaffareproficientinwritingandspeakingSpanish.Forallotherspokenlanguages, staffwillmakeuseofGoogleTranslateandotherlanguagetranslationservices.TheCWBH doesnothaveastaffmemberwhoknowssignlanguage,andwrittencommunicationis encouragedwhenneeded.

Home Health Aides/Caregivers

Wewelcomethehomehealthaidesorcaregiverswhoserveourmembers.Allhomehealth aides/caregiversmustbecomeCWBHmembers.Whenpossible,homehealthaidesor caregiversmayattendandparticipateinclasseswiththosetheycarefor;however,insome instances,roomcapacitylimitsmaypreventthehomehealthaide/caregiverfromjoininga memberintheclassspace.Intheseinstances, thehomehealthaide/caregivermayrelaxin theWellbeingLoungeorFoodFarmacyuntiltheclassiscomplete.

Scents

TheCWBHstrivestocreatealow-scent,orscent-free,spacewhenpossiblesothatpeoplewho mayhaveadversereactionssuchasallergies,migraines,breathingtrouble,andother sensitivitiescanfullyparticipate.Pleaserefrainfromwearingscentedproductswhenvisiting thespace.

Events

Eventsaresignificantopportunitiestofosterpersonalandprofessionalenrichment Accordingly,wetakethefollowingstepstomakeoureventsaccessibletoall:

● Announcefeaturessuchasthelocationofthelactationroom,bathrooms, sensory/stimroom,andquietroomsatthestartoftheevent;

● Conduct“accesschecks”throughouteventstomakesureeveryonehaswhatthey needtoparticipate;

● Askallspeakerstostatetheirnamebeforetheyspeaktoallowinterpreters,caption readers,peoplewhoareblind,peoplewhohavelowvision,andpeoplewhoarenew tothegrouptofollowtheconversation;

● Alwaysrequireusingamicrophone;

● Makesurethereisminimalbackgroundnoiseforpeopletoconverseamong themselvesandtoengagewithspeakerswhenappropriate;

● Ensureadequatelightinginmeetingspacesandwhereanypotentialtriphazardsmay occur;

● Whenaprojectorisused,ensurethescreenisvisiblefromalllocationsthroughoutthe spaceandcaptionsareturnedonduringvideosandanyaudio;and

● Whenquestionsareasked,eventfacilitatorsrestatethequestionintothemicrophone beforeanswering;

● Whenservingfood,considerawiderangeofdietaryandculturalpracticessuchas vegan,vegetarian,gluten-free;and

● Whenpossible,providesignlanguageinterpretingorComputerAssistedReal-Time Captioning(CART).

Lactation Room

TheCWBHprovidesaccesstoaspacetoexpressmilkinthechangingroomlocatedwithinthe Mind&BodyStudio.Thisspacecontainsatleastoneelectricaloutlet,asurfacetoplacea pumpandotherpersonalitems,andachair;itisalsonearrunningwaterandarefrigeratorto storebreastmilk,whichislocatedintheWellbeingLounge.

Sensory/Stim Room

TheCWBHprovidesaccesstoaspaceforpeopletoengagetheirsenses,especiallyiftheyfeel overstimulated,intheMind&BodyStudio.

Member Pledge

TheCWBHisasafespaceforalltoenjoy,andweaimtopromotewell-beingbyfosteringa communitythatpromisestoupholdtheseagreementsdevelopedbyourCommunity

AdvisoryBoard:withholdjudgment;respectthespace,eachother,andboundaries;bekind; shareideas;beanactivelistener;beaccountableforyourcommitments;forgive;encourage teamwork;andbeontime.

Discipline Procedures

IfamemberisunabletofollowtheCodeofConductandCWBHpolicies,CWBHstaffwill followthesedisciplinaryprocedures:

1. Staffwillfirstusepositivereinforcementtoredirectaparticipantʼsbehavior.Ifthisis ineffective,staffmayuseatemporarysuspensionasanopportunityfortheparticipant totakeabreakfromthebehaviorbeforerejoiningtheactivity.Factorssuchasthe severityofthebehavior,behaviorhistory,ageoftheparticipant,etc willbe consideredwhendeterminingthelengthofsuspensions.

2. Iftheparticipantcontinuestohavechallengesaerasuspension,theCWBHDirector maysetupaconferencetodevelopabehaviorplanfortheparticipant.

3. Ifsuspensionsnorabehaviorplanareeffectiveinchangingtheparticipantʼsbehavior, theparticipantmaybedismissedfromtheprogram.Dismissalfromtheprogramfor disciplinaryreasonscouldresultinpermanentremovalfromallCWBHprogramsand facilities.

Failuretocomplywiththeabovemayresultinthecancellationofmembershipandaccessto theCWBHwillbedenied TheCWBHreservestherighttocancelmembershipandaccessatits discretion.