Fall Product Service Unit Manual

FALL PRODUCT PROGRAM SERVICE UNIT GUIDE Fall 2022 | September/October | Fall Product Program

Fall Product Program Timeline

Materials Checklist

August 2022

Please notify the Product Program Department if you need additional materials. You should have received the following materials the week of August 22, 2022:

22 SU Fall Product Managers receive program materials

September 2022 7 Register in M2 12 Enter delivery location info (PO Boxes are not acceptable) 13 Face2Face selling begins 13 Troop banking info deadline

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October 2022 18 Face2Face selling ends 18 by midnight - Parent deadline to enter Face2Face order in M2. Money for orders turned into troop.

19 by midnight - Troop deadline to enter any nut order card sales that haven’t been previously entered by parents.

19 by midnight - Online Fall Product Program ends 19 Deadline for troops to verify banking info 28 Payment ACH withdrawn from troop checking account

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Troop guide (each participating troop should receive one) Girl materials (each participating girl should receive one of each): - Nut order card - Online information flyer - Money envelope

November 2022 7-11 Nuts & candy and GSCI rewards delivered to Service Unit Fall Product Managers (high-end rewards direct to girl) 29 Deadline for products to be delivered to customers

December 2022 6 Rewards delivered this week to the bulk address given by the SU Fall Product Manager in M2 System

Service Units bonus opportunity: For each troop that participates and sells a minimum of $150 in product or magazines (includes online sales), the Service Unit will receive a $10 bonus. The bonus will be an ACH deposit to Service Unit Accounts the month of December 2022.

Who to contact: GSCI Customer Service: 317.924.6800 customercare@girlscoutsindiana.org - Girl OR Troop not listed in M2 system - Need additional materials

Ashdon Farms: 800.274.3666 - Product complaints

M2 Customer Care Line: 800.372.8520 question@gsnutsandmags.com - Trouble logging onto M2 system - Magazine delivery concerns

Service unit fall product manager responsibilities The service unit cookie manager will: • • • • • •

Hold a 30 minute fall product program training by no later than September 14, 2022.

Support troops during Fall Product Program to answer questions and help direct them to the correct customer care line when needed.

Enter product and reward address info in M2 by September 12, 2022. (Reminder PO Box not accepted) Receive and distribute product and rewards in November and December 2022.

Help share communications from council with troops.

Be excited about the Girl Scout Fall Product Program and serve as a cheerleader and supporter!

Rewards deliveries: ⇨ ⇨ ⇨

Count all rewards and compare to shipping list prior to sorting rewards by troop for pickup.

Report all shortages to Elaine Gill at egill@girlscoutsindiana.org.

Log into www.gsnutsandmags.com/gscsi and click Delivery Tickets from the dashboard. ⇨ Under Rewards select by Troop. Click Print Delivery Ticket. (You will need to print two copies of each troop’s reward receipt). ⇨ Sort rewards prior to any troops picking up. ⇨ Have each troop double check their rewards order and sign the receipt at pickup. Retain this receipt for your records (one signed copy for SU and one unsigned copy for troop).

Troop pickup of product: Log into www.gsnutsandmags.com/gsci and click Delivery Tickets from the menu on the left, under Product Management.

• Choose All Troops (or a specific troop) from the dropdown menu. Click Create Delivery Ticket. You will need to print two copies of each troop’s receipt. Have troops sign one copy at pick-up and retain for your records. Give unsigned copy to troop

Product deliveries: When the delivery agent arrives, review the delivery ticket provided by the delivery agent. Count the product and then count again to ensure you have received the correct quantity of each product as shown on the delivery ticket before the delivery agent leaves. You should not receive any extras.

• DO NOT ACCEPT ANY DAMAGES. • If your product delivery is shorted by the delivery agent and you both agree it is short: 1. Make sure it is noted on both copies of the delivery ticket.

2. A representative from the delivery agent will contact you regarding arrangements to get the rest of your delivery.

When you are sure you have received the right quantity of all products, sign the delivery ticket. Signing the delivery ticket means you agree the amount you received is the same as the amount listed on the delivery ticket. The agent will give you a copy for your records.

1. It is IMPORTANT that you check your delivery carefully and make certain all items are there that you are signing for. Any mistakes discovered after the delivery agent leaves cannot be fixed until after all service units have received delivery. You may need to pick up missing items at the Indianapolis Service Center.

• Sort products into troop orders and attach the appropriate delivery ticket to each troop’s order. Give yourself plenty of time to sort troop orders before scheduling troop pickups. Do NOT have troops pull their orders. It is very easy to make a mistake that way.

• When the troops arrive to pick up their products, instruct each troop to count and recount their order.

Obtain an authorized signature from each troop on the delivery ticket before giving them their product.

Signing the delivery ticket is agreeing to the quantities received.

• If you discover a shortage/damage during troop pickup please report to Elaine Gill egill@girlscoutsindiana.org IMMEDIATELY.