FALL PRODUCT PROGRAM SERVICE UNIT GUIDE
Fall 2022 |
| Fall Product Program
Fall Product Program Timeline
September 2023
9 Service Unit Fall Product Program Manager (SUFPPM) and Troop Fall Product Program Manager (TFPPM) registration opens in M2
12 Deadline to enter delivery location information (PO Boxes are not acceptable)
12 Fall Product Program begins
October 2023
17 Fall Product Program ends. Caregiver deadline to enter Face2Face order in M2 is 11:59 p.m. (Money for orders turned into troop)
18 Troop deadline to enter any Face2Face orders and reward choices that haven’t been previously entered by caregivers is 11:59 p.m.
18 Deadline for troops to verify banking info
27 100% of amount owed to council ACH withdrawal
November 2023
13-17 Nuts & candy delivered to SUFPPM
28 Deadline for products to be delivered to customers
30 Refunds via ACH to troops that are owed refunds
December 2023
Early December Rewards delivered this month to the address provided in M2 by the SUFPPM (high end rewards are sent directly to participant)
Service Units
bonus
FFor each troop that participates and sells a minimum of $150 in product or magazines (includes online sales), the Service Unit will receive a $15 bonus. The bonus will be an ACH deposit to Service Unit Accounts the month of December 2023.
Materials Checklist
Please notify the Product Program Department if you need additional materials. You should have received the following materials the week of August 17, 2023:
• Troop guide (each participating troop should receive one)
• Girl Scout materials (each participating girl should receive one of each):
- Nut order card
- Online information flyer
September/October
opportunity:
Who to contact: GSCI Customer Service: 317.924.6800 customercare@girlscoutsindiana.org - Girl OR Troop not listed in M2 system - Need additional materials Ashdon Farms: 800.274.3666 - Product complaints M2 Customer Care Line: 800.372.8520 question@gsnutsandmags.com - Trouble logging onto M2 system - Magazine delivery concerns
Service unit fall product manager responsibilities
The service unit cookie manager will:
• Promote the Fall Product Program in service unit
• Attend service unit virtual Fall Product Program training annually
• Distribute all troop and girl Fall Product Program materials
• Assist troops throughout the Fall Product Program
• Have internet access to check and enter orders via the web
• Ability to receive package delivery or pickup at residence
• Secure location for nut/candy product delivery and coordinate pickup of product with troops
• Receiving and distribute reward items to troops
Rewards deliveries:
⇨ Count all rewards and compare to shipping list prior to sorting rewards by troop for pickup.
⇨ Report all shortages to Elaine Gill at egill@girlscoutsindiana.org.
⇨ Sort rewards prior to any troops picking up.
⇨ Have each troop double check their rewards order and sign the receipt at pickup. Retain this receipt for your records (one signed copy for SU and one unsigned copy for troop).
⇨ Log into www.gsnutsandmags.com/gscsi and click Delivery Tickets from the dashboard.
⇨ Under Rewards select by Troop. Click Print Delivery Ticket. (You will need to print two copies of each troop’s reward receipt).
Troop pickup of product:
Log into www.gsnutsandmags.com/gsci and click Delivery Tickets from the menu on the left, under Product Management.
• Choose “all troops” (or a specific troop) from the drop down menu. Click “Create Delivery Ticket.” You will need to print two copies of each troop’s receipt. Have troops sign one copy at pick-up and retain for your records. Give unsigned copy to troop for their records.
Product Deliveries from Planes (delivery agent):
When the delivery agent arrives, review the delivery ticket provided by the delivery agent. Count the product and then count again to ensure you have received the correct quantity of each product as shown on the delivery ticket before the delivery agent leaves. You should not receive any extras.
• DO NOT ACCEPT ANY DAMAGES.
• If your product delivery is shorted by the delivery agent and you both agree it is short:
1. Make sure it is noted on both copies of the delivery ticket.
2. A representative from the delivery agent will contact you regarding arrangements to get the rest of your delivery.
• When your delivery ticket matches the product counts you received, sign the delivery ticket. Signing the delivery ticket means you agree that the amount you received is the same as the amount listed on the delivery ticket. The agent will give you a copy for your records.
- It is IMPORTANT that you check your delivery carefully and make certain all items that you are signing for are there. Any mistakes discovered after the delivery agent leaves cannot be fixed until after all service units have received delivery.
• Sort products into troop orders and attach the appropriate delivery ticket to each troop’s order. Give yourself plenty of time to sort troop orders before scheduling troop pickups. Do NOT have troops pull their orders as it is very easy to make a mistake by doing so.
• When the troops arrive to pick up their products, instruct each troop to count and recount their order. Obtain an authorized signature from each troop on the delivery ticket before giving them their product. Signing the delivery ticket is agreeing to the quantities received.
• If you discover a shortage/damage during troop pickup, please report to Elaine Gill at egill@girlscoutsindiana.org IMMEDIATELY.
