PAR K ELITE-LEVEL
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A S E R V I C E P R O G R A M F O R TOTA L P E A C E - O F - M I N D : TO COMPLEMENT YOUR PREMIER GUIDANCE SYSTEM.
By embedding our camera based guidance systems 速
with core business intelligence, Park Assist established a new standard for what a parking guidance system can do. Park Premier is designed to have the same TM
paradigm-shattering effect: leveraging our extensive resources to deliver an unprecedented level of comprehensive portfolio-wide service.
At Park Assist, our mission is to provide our clients with a consistent, value-added experience across the entire lifecycle of a system – and across all the properties in their portfolios. From initial product delivery and installation. Through project management and commissioning. To ongoing account management, support and system monitoring/maintenance. We accomplish this through the administration of consistent, repeatable processes across all our technology platforms. Park Premier is designed to methodically leverage these proven processes to deliver predictable results and exceptional performance across a portfolio of facilities. The overarching goal is to eliminate your need to even think about maintenance or service, while maximizing the utility, performance and ROI of your multifaceted Park Assist systems. Whether you’re using them purely for parking guidance, or tapping into our ever-evolving array of business intelligence capabilities.
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P R O V I D I N G C O N S I S T E N T, C E N T R A L I Z E D C O N T R O L : A C R O S S A FA M I LY O F PA R K I N G FA C I L I T I E S .
U N I F I E D DATA A C C E S S A N D E X PA N DA B I L I T Y: AC R O S S YO U R E N T I R E P O RT F O L I O.
Every Park Premier engagement includes a complimentary installation of our Park Portfolio™ software extension, which we seamlessly integrate with your PARCS/revenue system, ERP software and other third-party platforms. By leveraging consolidated data and insights from across your portfolio, Park Portfolio gives you two distinct advantages. First, the ability to integrate the actionable intelligence gathered via the Park Insights™ reporting extensions at your various properties. And second, the ability to simultaneously add, upgrade and/or customize features, at all sites across your portfolio.
THE INDUSTRY’S MOST COMPREHENSIVE COVERAGE: C R E AT E D F O R O U R M O S T VA LU E D C L I E N T S .
Complete Coverage for system components
Strategic/Proactive Advantages
- M4 smart-sensors: cameras, LEDs - L4 smart-sensors: lightpipe, cameras, LEDs - Core system hardware: servers, switches, monitors - System wiring and mounting channel - Wayfinding signage: inserts & enclosures - Floor cabinets: data, power & electronics - Calibration & fine tuning: sensors, cameras, software
- 24/7/365 monitoring of system health/status - Proactive/preventive scheduled maintenance - Standardized, repeatable field-proven processes - Continual proactive system optimization - Seamless integration with PARCS & other systems
Multilayered Support across your portfolio - A dedicated Account Manager for your portfolio - Multidisciplinary support team of inhouse specialists - First-priority status: both remote & live - Online help desk tool for instant communication - Responsive, dedicated Support Services Coordinator - Initial system design and ongoing enhancements - Project management for system modifications - Staff operational training: initial and ongoing
Business Intelligence Enhancement - Incisive reporting based on portfolio-wide data - Detailed on-demand analytics and reporting - Generation of insights for CRM and marketing - Integration of system data into ERP/PARCS data flow
Active Preferred-Client Account Management - Regular monthly calls - Quarterly site visits - Detailed incident tracking - Portfolio-wide coordination for services/support - Project management for portfolio-wide upgrades - Historical database: creation & management
A D E D I C AT E D AC C O U N T M A N AG E M E N T T E A M : W AT C H I N G E A C H FA C I L I T Y A S I F T H E Y O W N E D I T.
Especially for clients with multiple sites, the keys to parking facility ROI are dependable account service, 24/7/365 monitoring and seamless coverage of systems and equipment. Our Park Premier service offering provides you with top-priority remote support, rapid intervention response, and continual optimization to ensure peak performance across your network of sites.
The unifying element of this strategic and proactive effort is your Park Premier Account Manager. Working closely with our team of multidisciplinary support specialists, your Account Manager coordinates all service and support activities across your portfolio. The focus of our consultative and collaborative approach is to customize a program to your specific needs and challenges. One that can continually evolve with the demands of today’s fast-paced business environments.
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T H E A S S U R A N C E O F S I N G L E - S O U R C E R E S P O N S I B I L I T Y. AC R O S S YO U R E N T I R E P O RT F O L I O.
E N S U R I N G S Y S T E M I N T E G R I T Y A N D L O N G -T E R M R E L I A B I L I T Y: T H R O U G H S TA N DA R D I Z E D F I E L D - P R O V E N P R O C E S S E S .
Another key advantage of Park Premier is the way we apply standardized management and support processes across all of the sites you own. Our methodical and holistic approach includes the strategic planning and proactive interventions that are crucial to maximize the ROI and lifecycles of your Park Assist installations. It’s a comprehensive program that helps to reduce overall cost of maintenance and ownership, while shielding you from the unexpected. By effectively leveraging economies of scale, we’re also able to provide portfolio clients with preferred pricing on both equipment and software upgrades.
OUR UNWAVERING SERVICE PROMISE.
Immediate acknowledgement. Whenever you file a support request with Park Assist – or one is filed on your behalf – you will receive an immediate electronic response from our system.
Prompt personal contact. You will be contacted by a live Park Assist support specialist within 24 hours, to discuss the issue further.
Rapid resolution. A Park Assist support-team member will resolve your issue, or present a defined plan for resolution, within 48 hours of your support request.
T H E I N S I G H T A N D C O N T R O L YO U ’ V E A LW AY S N E E D E D : I F O N LY Y O U R P E O P L E H A D T H E T I M E .
At each of your Park Assist enabled facilities, our revolutionary camera based system generates a wealth of continuous actionable data on the behaviors, preferences and usage patterns that affect day-to-day operations. But especially for a portfolio owner, it’s difficult to allocate the resources and bandwidth to reap the full benefits of this core business intelligence.
As part of Park Premier, your Account Manager will convert the robust actionable data generated across your portfolio into incisive reports. The valuable insights from these reports, based on sophisticated high-level analytics and key performance indicators (KPIs) can be used to: • Streamline operations and procedures to be more efficient and effective • Develop customer-centric strategies to boost traffic and build brand loyalty • Enhance your customer relationship management (CRM) effort to drive repeat business
Your complimentary Park Portfolio software extension is also seamlessly integrated with diverse PARCS/revenue systems and third-party platforms – as opposed to the disjointed process of working with multiple platforms and providers. This enables your Account Manager to integrate portfolio-wide intelligence for parking usage, trends and preferences into your overall data flow. Which empowers you to make better site management decisions across the portfolio.
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M A S T E R O F A N A LY T I C S A N D B U S I N E S S I N T E L L I G E N C E : ANOTHER VALUABLE ROLE OF YOUR ACCOUNT MANAGER.
E N D -T O - E N D L I F E C Y C L E M A N A G E M E N T: B Y P E O P L E W H O L I V E A N D B R E AT H E PA R K I N G .
The parking industry isn’t something we simply decided to get into. Park Assist executive-level and supervisory leaders have deep experience in the technology sector of the industry – including Parking Access and Revenue Control Systems (PARCS). That means we literally understand parking from the ground up, in a way that informs everything we do. Based on principles we’ve developed over 25-plus years, the creation of Park Premier was a logical next-step for Park Assist. It is a natural extension of our above-and-beyond service philosophy – which is put into practice every day by our highly qualified team of parking guidance system consultants and technicians. We welcome the opportunity to further discuss the benefits our elite Park Premier service offering can bring to your portfolio of parking facilities. Call Park Assist at +1 646-666-7525 or email us at info@parkassist.com.
www.parkassist.com
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