Chapter 3: How to Conduct an Intake

Step 1: Identify Barriers

If an individual comes into the center, and the Career Coach hears the person speaking in Spanish and believes it may be a barrier, they may begin by asking if they speak english by simply saying:

“Ingles?” (male) or “inglesa?” (female)

If communication is going to be a barrier, the Coach has several options. The best option may be to use Google Translate (which can also detect many other languages if you are not certain a person is speaking in Spanish) on one of the center’s computers .

Another option would be to download a translator app on your phone (or your center’s ipad). This website provides a list of free apps, which includes iTranslate, Day Translations and SayHi. Ask Goodwill’s IT department before downloading any applications on an ipad.

Another option is to prepare ahead of time a handout the Coach can provide to the Spanish speaker with intake information and questions. Microsoft Word has a translator to assist large amounts of text.

Once you have identified a way to overcome communication barriers, you will want to identify other barriers before continuing onto the intake process.

How can we help you today? Cómo puedo ayudarte hoy Do you have transportation? ¿Tienes transporte?

Do you have physical limitations? ¿Tienes limitaciones físicas?

Do you have a social security card? ¿Tienes una tarjeta de seguridad social? Do you have a driver’s license? ¿Tienes carnet de conducir?

See Chapter 4 for steps to overcome these and other barriers you have identified.

Step 2: Intake

After identifying a way to effectively communicate with the client, and the client is a job seeker or would like to participate in an employability skills training program, begin the intake process.

Begin by asking the following questions: How can we help you today? ¿Cómo podemos ayudarlo hoy?

Do you currently have a job? ¿Actualmente tiene un trabajo?

What jobs are you interested in? ¿Qué trabajos te interesan? What jobs have you had? ¿Qué trabajos has tenido?

Are you interested in any of our employability skills training classes? ¿Está interesado en la formación en habilidades laborales?

Employability Skills Training Classes

These employability skills training classes are held online with a live instructor. For more information, or to sign up for a class, register with your local Career Solutions Center or visit this link. Class days and times are subject to change. Exploring Jobs Online Resume Writing Interviewing for Work Applying for Work Preparing for Success at Work Other Trainings offered by Goodwill. ● 2-Day Financial Literacy ● Digital Literacy ● Office Productivity Skills Training ● Call Center: (Paid training course- $80/week)- 4 weeks ● Construction & Weatherization:(Paid training course- $100/week)- 4 weeks ● Custodial:(Paid training course- $150/week)- 4 weeks ● Forklift: In- person training, location varies ● Google IT Professional Support Certificate ● Google IT Automation with Python Professional Certificate ● Google Project Manager Professional Certificate ● Google Data Analytics ● Google UX Design ● Facebook Social Media Marketing Professional Certificate ● Retail and Customer Service