Chapter 3: How to Conduct an Intake Step 1: Identify Barriers If an individual comes into the center, and the Career Coach hears the person speaking in Spanish and believes it may be a barrier, they may begin by asking if they speak english by simply saying: “Ingles?” (male) or “inglesa?” (female) If communication is going to be a barrier, the Coach has several options. The best option may be to use Google Translate (which can also detect many other languages if you are not certain a person is speaking in Spanish) on one of the center’s computers . Another option would be to download a translator app on your phone (or your center’s ipad). This website provides a list of free apps, which includes iTranslate, Day Translations and SayHi. Ask Goodwill’s IT department before downloading any applications on an ipad. Another option is to prepare ahead of time a handout the Coach can provide to the Spanish speaker with intake information and questions. Microsoft Word has a translator to assist large amounts of text. Once you have identified a way to overcome communication barriers, you will want to identify other barriers before continuing onto the intake process. How can we help you today? Cómo puedo ayudarte hoy
Do you have transportation? ¿Tienes transporte?
Do you have physical limitations? ¿Tienes limitaciones físicas?
Do you have a driver’s license? ¿Tienes carnet de conducir?
Do you have a social security card? ¿Tienes una tarjeta de seguridad social? See Chapter 4 for steps to overcome these and other barriers you have identified.
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