2021 Community Impact Report

SEEING IS BELIEVING:

SHARING THE MAGIC OF A TRANSFORMATIVE MISSION

transport to our stores. They see giant bales of unbought clothing being diverted from landfills through our salvage and recycling operations. And they visit OnlineGoodwill.com, where they might encounter “LEGO Land” and other unique finds ready for sale on our online auction site.

GO BEHIND THE SCENES

TAKE A TOUR OF GOODWILL’S OPERATIONS TO SEE FIRST-HAND HOW GOODWILL IS USING ITS RESOURCES TO SUPPORT OUR MISSION

More than 120 years ago, the Rev. Edgar J. Helms began collecting used goods from wealthy neighborhoods and hiring people from impoverished communities to repair and sell them. His vision of helping people through a hand up rather than a handout launched one of the world’s most impactful and bestrecognized nonprofit organizations. And yet, despite having changed countless lives over the better part of five generations, the true mission of Goodwill remains a mystery for many people.

about how the collection, sorting and sale of donated goods powers Goodwill’s mission of changing lives through education, training and employment. The report also highlights the environmental and economic impact of Goodwill’s operations.

And, now, we’ve gone one step further.

With the creation of a “Magic Behind the Mission” tour of our Cockrill Bend facility in West Nashville, our generous donors can see how a donated item is transformed into a locally operated, nonprofit mission that changed 14,000 local lives just last year alone.

Have you ever given shoes or clothes or electronics to Goodwill and thought, “I wonder what they do with these donations?”

That is why we produce this report each year – to inform our donors, shoppers, partners and other stakeholders

With the creation of a “Magic Behind the Mission” tour of our Cockrill Bend facility in West Nashville, our generous donors can see how a donated item is transformed into a locally operated, nonprofit mission that changed 14,000 local lives just last year alone.

Each group starts in our Outlet, where last-chance merchandise is sold by the pound. They pass through our warehouse, where large boxes filled with donations await

Finally, they visit our Construction & Weatherization Training workshop where they see (and hear) our mission in action. They observe adult students — many of whom face barriers such as a history of incarceration — learning to read blueprints, to weatherize homes (by practicing in a training home built by TVA inside our warehouse), and to safely use circular saws, nail guns and other tools. Guests also hear how the majority of program graduates leave with a wellpaying job and new industry credentials.

Along the way, tour participants can interact with our team members and clients, who are eager to share their stories of how Goodwill’s free mission services gave them the hand-up they needed to get their lives moving in the right direction.

All of this occurs during a one-hour tour under a single roof –and when the tour concludes, we hear one common refrain from participants: “I had no idea!”

We hope this report sparks that ah-ha moment in you and also inspires you to come see our mission in action. You might never see that box of old toys the same.

To register for Goodwill’s Magic Behind the Mission tour, scan the code above to email Niketa Hailey-Hill or call her at (615) 346-1230.

Bourlakas Goodwill President & CEO

Along the way, tour participants can interact with our team members and clients, who are eager to share their stories of how Goodwill’s free mission services gave them the hand-up they needed to get their lives moving in the right direction.

Brian L. Bean Chairman, Board of Directors

Matthew

oodwill Industries of Middle Tennessee hosted the 13th annual Impact Luncheon on Nov. 16, 2021. The uplifting celebration honored individuals who achieved great success in their lives through Goodwill’s vital programs. Awards were also presented to community partners who go beyond the call of duty to help fulfill Goodwill’s mission of changing lives through education, training and employment.

SHIANN TOPORSKI

Goodwill’s HiSET Program

When ShiAnn Toporski came to Goodwill’s Career Solutions Center in Jackson, Tenn., she was heading into her senior year after changing schools 12+ times in her young life. She couldn’t imagine starting over again, making new friends and meeting new teachers in yet another new city. She heard online about Goodwill’s HiSET program that would help her complete her high school credits, an important requirement for jobseekers. She finished quickly and is already working in a management position in a local hotel. While a high school diploma is preferred by many employers, the HiSET program is a welcome solution for those who have just a few credits to complete and require the credential for military service or a job application.

HiSet Testing Benefits

Goodwill’s HiSET Program GOODWILL EDUCATION

Goodwill Education Classes offer participants the baseline skills needed to have success in todays workforce. Through a number of different offerings, we help people acquire the skills they need to open doors to new jobs and improve their lives.

She finished quickly and is already working in a management position in a local hotel. While a high school diploma is preferred by many employers, the HiSET program is a welcome solution for those who have just a few credits to complete and require the credential for military service or a job application.

“It made me feel very accomplished. I felt like I finally did this great thing that will help me forever.”

va Franklin stays so busy helping others, she sometimes fails to consider her own needs. That was the case in April of 2021, when she walked into Goodwill’s Career Solutions Center in Nashville.

Over two decades, Eva served as a foster parent to more than 200 children. After that — while working as a school bus driver — she continued to care for and tutor young people in her Donelson neighborhood. She is very familiar with Goodwill’s mission, having taken many of her foster children to the nonprofit for career services.

On this day, she had arranged to meet a young woman and help her register for Goodwill’s free Call Center Training program. When the teen failed to show up for the appointment, it suddenly dawned on Eva that the Call Center Training course might benefit her as well.

EVA FRANKLIN

Goodwill’s Call Center Training

Goodwill’s Call Center Training

Goodwill offers a four-week training program that provides entry-level workers with the knowledge and experience needed to professionally manage incoming phone calls and succeed in a customer service environment — whether in a call center or working remotely. Participants learn Microsoft and Google applications, clear communication strategies, email and phone etiquette, record entry and documentation and other best practices for customer service.

Requirements

• Moderate computer skills required. • Participants must be able to complete basic computer and typing assessments.

• Participants must also complete a screening interview and one-on-one meeting with the Call Center team.

Goodwill’s training Services offer participants certificates of completion in some of today’s most in-demand careers giving graduates the skills they need to find a better job and a better living for themselves and their families.

Eva was among a wave of about 15 new hires on a team handling unemployment claims.

Months later, she is the only one of that group still on the team. She enjoys her job, and working from home has enabled her to earn a paycheck without risk of reinjuring her knee.

“I had applied for several jobs, but I didn’t have a resume ready and wasn’t prepared. I was kind of in a holding pattern. I just hadn’t taken the time to think about my own situation.”

Matthew Bourlakas

President and CEO

Christine Skold

Chief Financial Officer

Braam Vice President of Marketing

Matt Gloster Vice President of Mission Advancement

2021 BOARD OF DIRECTORS

OFFICERS

CHAIRPERSON

Bryan L. Bean

Senior Vice President

Pinnacle Financial Partners

SECRETARY

Dr. Arrita Summers

President Tennessee College of Applied Technology

VICE CHAIRPERSON

Michael Madden

Chief Financial Officer and Treasurer Priam Properties

TREASURER Jeff Young Vice President FirstBank

DIRECTORS

Leisa Byars

Owner

The Goddard School in Hendersonville

John Chobanian

Director, Government Advisory KPMG

Emily Cummings

Neuro-Diverse Centers of Excellence Manager

Ernst & Young

Dave Fentress

Vice President, Internal Audit

Dollar General Corporation

Clay Jackson

VP, Supply Chain Planning

Tractor Supply Company

TRUSTEES

Roy Jordan

Wealth Management Advisor

Northwestern Mutual

Tom Lampe

Vice President, Nashville Region Messer Construction

Keith Lampkin Deputy Director

Clarksville Housing Authority

Robert Massie Vice President, IT Business Integration & Strategy

Dollar General Corporation

Philip McGowan

Partner

DVL Seigenthaler

Mike Mott

Vice President of Human Resources

Ed O’Kelley

Vice President of Information Technology

Leisa Wamsley

Vice President of Donated Goods

LEGAL COUNSEL

Christopher S. Dunn

Waller Lansden

Dortch & Davis, LLP Attorneys

Matthew Bourlakas

President and CEO

Goodwill Industries of Middle Tennessee

Christine Skold

Chief Financial Officer Goodwill Industries of Middle Tennessee

Mr. Fred McLaughlin

Senior Vice President, Private Wealth

Baird Private Wealth Management

Kevin Mitchell Partner TrustCore

Cristina Oakeley Owner Caliente Consulting

Clay Teter Retired John C. Tishler

Partner

Waller Lansden Dortch & Davis, LLP

Susan Ilic

Senior Portfolio Manager

Tennessee Consolidated Retirement System

Beth Johnson

Senior Investment Consultant

Mercer Investment Consulting

THE WILLIAM CAMMACK SOCIETY:

CONTINUING THE LEGACY OF A MAN WHO SERVED GOODWILL WELL

Born in Tuscumbia, Al., William Howard Cammack graduated in 1952 from Vanderbilt University, where he was a member of Omicron Delta Kappa honorary fraternity and Beta Theta Pi. Upon graduation, he served as an officer in the Naval Reserve. Bill joined Equitable Securities Corporation in 1955. When it merged with American Express in 1968, he became Senior Vice President and Director of the investment banking arm of the new company. Through various mergers and continual growth, Bill stayed with Equitable—and with his beloved wife Jeanie — until his death. Bill served on the board of the public companies Nashville Gas Company and General Shale Products Corporation, and as a member of the New York Stock Exchange, Inc. He was a communicant of St. George’s Episcopal Church.

Always active in alumni events for Vanderbilt, he served the university as Founding President of the Vanderbilt University College Cabinet, and served on the Committee of Visitors for Peabody College and the Board of Visitors for the College of Arts and Science.

Bill joined the board of directors of Goodwill Industries of Middle Tennessee, Inc. in 1986 and chaired the board in 1994-1995. He stayed on after his chairmanship as a Trustee of the Board until 2010 and guided Goodwill through many transitions and much growth, raising funds after Nashville’s Great Flood of 2010 to restore the Goodwill headquarters.

During Bill’s 25-year tenure, the number of Tennesseans who received employment and job training services annually through Goodwill’s mission services increased by a remarkable 2,416%. Bill Cammack paved the way for thousands of individuals to find jobs that lifted them out of poverty and dependence.

Goodwill honored Bill with the Pioneer Award for leadership in 2017. Bill is deeply missed by the community he served.

Donations of any amount are welcome and needed. Donors of $1,000 or more will be members of the Cammack Society

Members will receive an invitation to the annual Impact Awards event in October as well as other special events, and they will receive our monthly newsletter, The Good Word, and Goodwill’s annual Impact Report

Laura

The Superman belt buckle Chaz Gothard wears is a clue. Whether sweeping the aisles, vacuuming welcome mats or polishing windows, the 38-year-old housekeeping associate at the Cookeville Goodwill store works in an energetic, meticulous way. Pleasant but quiet, he mostly keeps to himself. He’s mild-mannered, you might say. But as with Superman’s alter-ego Clark Kent, there’s much more to Chaz than meets the eye. For instance, he has a laboratory. It’s in his apartment, which his mom, Heather Gothard, describes as a veritable museum — filled with globes, maps, movie memorabilia, giant stuffed toy dogs and other curiosities collected throughout his life.

CHAZ GOTHARD

Goodwill Jobs

Goodwill Jobs

Goodwill Job Benefits

GOODWILL EMPLOYMENT

Goodwill Career Coaches help job-seekers assess their strengths, refine their goals and acquire skills needed to find work and launch careers with Goodwill or other employers.

Successful stores enable Goodwill to provide its free nonprofit mission services in Cookeville and across middle and west Tennessee — helping thousands of people each year to overcome barriers, build careers and sustain themselves and their families.

“Chaz is a great employee. Our

is very successful, and a lot of it has to do with organization and cleanliness. That’s a direct result of Chaz’s efforts.”

oodwill Industries of Middle Tennessee is a nonprofit, social enterprise that sells donated goods in its stores to change lives through education, training and employment across 48 Tennessee counties. It is also one of the state’s greenest organizations.

Last year, Goodwill processed more than 31 million donated items for sale in its stores, Outlets at OnlineGoodwill.com. By selling these items, Goodwill extends their useful life cycle and keeps them from being thrown away. Even many donations that cannot be sold still provide value for Goodwill’s mission and help preserve the environment. In 2021, Goodwill found ways to reuse or repurpose more than 25 million pounds of materials, keeping them out of landfills. The nonprofit’s recycling of cardboard and paper pulp alone saved more than 49,000 trees from being cut down.

Books that cannot be sold after an extended period of time at Goodwill are recycled.