Chapter 7: Social Media Resources for Clients

Chapter 7: Social Media

Utilizing social media and communication that can be accessed from a smartphone is more useful than you think for working with those experiencing homelessness. Many homeless use their phones as their lifeline, using free Wi-Fi internet at cafes and restaurants to access family and friends, look for resources and as a social outlet. It is important to acknowledge and utilize social media as a regular contact point for many of those experiencing homelessness. Know the local agencies in your area that use social media.

Helping Homeless People Facebook Page https://www.facebook.com/groups/HHAMERICA

Support/Resources for Homeless & People in Need Facebook Page: https://www.facebook.com/groups/1617997818453469

Free Resources for Addicts and Homeless Facebook Page https://www.facebook.com/groups/596522190736544

Goodwill Training Programs:

Online & Virtual Trainings: Interviewing for Work, Applying for Work, Explore Jobs Online, Preparing for Success at Work, Resume Writing, Financial Literacy (monthly), Working from Home Training (monthly).

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Training Programs Overview & Registration Instructions

Basic Digital Literacy/Computer Skills and Resume Class: (FREE) Class topics include: Computer Basics, Email, Online Job Search, Resume

Office Productivity Skills Training: (FREE) A two day introduction into the Microsoft Office suite and Google Suite. You will learn Microsoft Word and Microsoft Excel, Google Docs and Google Spreadsheets.

Call Center: (PAID TRAINING COURSE - $240 after completion of course) A three-week paid training course teaching participants how to manage and respond to incoming phone calls from customers. Trainees may earn a Contact Center Associate certification. Pretraining assessments are required prior to starting training. Please call 615-742-4151 for information.

Construction: (PAID TRAINING COURSE - $100/week) A four-week paid construction training program providing classroom and hands-on training to those interested in a construction career. Trainees may earn an NCCER certification. Contact Tim.Kahn@givegw.org. for application information.

Custodial: (PAID TRAINING COURSE = $30/DAY) This is a 4-week custodial certificate program.The program is designed for front-line custodians and teaches basic and advanced skills in all areas of commercial building cleaning. Call 615742-4151 for more information.

Forklift: (THIS COURSE COST $100) An OSHA approved forklift certificate program that is a three to four-hour course including classroom instructor led training and hands-on training using a forklift. Some fees may apply for this program. 9 a.m. – 1 p.m.

Google IT Professional Certificate Training: Full scholarships are available through Goodwill for an IT training program designed to prepare students for entry level IT positions such as Google IT Support, Facebook Social Media Marketing, Automation With Python, Google Project management, Google Data Analytics, and Google UX Design.