THE POWER OF PERSEVERANCE:
With Your Sup Goodwill Chan When devastating
But even darker days were ahead.
tornadoes darkened skies and uprooted lives across Middle and West Tennessee in early March
By the third week of March, cases of the COVID-19 virus began surging nationwide, and we took action that once would have been unthinkable — temporarily closing our
2020, few realized that a global pandemic was already
29 stores, two Outlets and eight Career Solutions Centers.
upon us.
Faced with unprecedented circumstances and financial uncertainty, we took the even more difficult step of
Over the next few weeks, we mobilized to support team
furloughing three-quarters of our more than 1,100 team
members who lost belongings in the tornadoes as well
members.
as local communities that suffered extensive The sale of donated goods in Goodwill’s retail
damage. Goodwill donated a portion of
locations accounts for 98 percent of our
store sales proceeds to American Red Cross disaster relief, and we supplied the agency with Goodwill gift cards for victims.
By year’s end, thousands of Tennesseans discovered a silver lining among the storm clouds — an opportunity to change their lives and unlock their potential through Goodwill’s mission services.
PAGE 2 | 2020 COMMUNITY IMPACT REPORT
revenue and fuels our nonprofit mission of changing lives
pport, nged Lives in 2020 through education, training and employment. For five
Shoppers returned, and store sales bounced back strongly.
long weeks, our stores remained closed to the shoppers
Goodwill’s mission services took on a new urgency, as
who help make that mission possible.
people whose livelihoods were affected by the virus
But Team Goodwill’s commitment to the mission never wavered.
sought new skills and opportunities. Some received training and built futures in construction.
Though our Career Solutions Centers closed, our career
Some earned certifications in information technology.
coaches and trainers immediately began providing
Some found work through virtual job fairs. Still others
services by phone and email to clients. Moreover, they
found renewed purpose through a position at Goodwill.
quickly created ways to connect job-seekers with employers and provide much-needed skills training via
By year’s end, thousands of Tennesseans discovered a
Internet conferencing software.
silver lining among the storm clouds — an opportunity to change their lives and unlock their potential through
Throughout that period, Goodwill’s generous supporters continued to bring us donations of clothing, shoes and home goods. And as lockdowns lifted across the state, we
Goodwill’s mission services. Achievement amid adversity.
were overjoyed to begin bringing our employees back to
I am immensely proud of how Goodwill Industries of
work and reopening our stores.
Middle Tennessee responded to the challenges of 2020,
Innovation, constant communication and hard work were necessary to ensure our top priority: protecting the
and I am inspired by our clients’ stories of resilience and transformation during that difficult time.
health of our employees, shoppers, donors and clients.
I hope you will be inspired as well. The pages of this
Mask requirements, social distancing, hand sanitizer,
report will tell you more.
plexiglass barriers, cleaning schedules, wellness checks and numerous other protocols were promptly integrated into our operations to align with the advice of health experts.
Matthew Bourlakas | President & CEO
“Though our Career Solutions Centers closed, our career coaches and trainers immediately began providing services by phone and email to clients. Moreover, they quickly innovated ways to connect job-seekers with employers and provide muchneeded skills training via Internet conferencing software.”
2020 COMMUNITY IMPACT REPORT | PAGE 3
GOODWILL IMPACT WEEK:
Honoring individuals who have achieved great success Goodwill Industries of
Trials to Triumph, differed in that it was held entirely
Middle Tennessee hosted
online, since the COVID-19 pandemic prevented an in-
the 12th annual Impact Week Celebration from Nov. 16-20, 2020. As in past
person celebration. Instead, a new video was posted daily to Goodwill’s website, introduced each day by Clay Hart of Pinnacle Financial Partners and one of five generous
years, the uplifting celebration honored individuals who
sponsors: American Paper & Twine, BlueCrossBlueShield,
achieved great success in their lives through Goodwill’s
CoreCivic, Enchiridion Foundation and T&T Foundation.
vital education, training and employment programs.
NewsChannel 5’s Emmy award-winning journalist Rhori
Awards also were presented to community partners
Johnston from Nashville joined Goodwill for the 12th
who went beyond the call of duty to help fulfill Goodwill’s mission of changing lives through education, training and employment. The 2020 celebration, From
year as the host of the Impact Week videos. The
Thank you TO OUR 2020 SPONSORS
PRESENTING SPONSOR:: GOLD SPONSORS: SILVER SPONSORS: TABLE SPONSORS:
} } }
result was an expanded audience for the celebration and greater awareness of the power of work and its positive ripple effect across our community.
Pinnacle Financial Partners
American Paper & Twine • BCBS of Tennessee • CoreCivic Foundation Enchiridion Foundation • T&T Family Foundation Autow • HUB • LBMC • Lockton • TVA Energy Right Acuff & Associates Inc. • Balcon Enterprises • CapStar Financial Management Elliston Place Soda Shop • Finn Partners • Fourth Capital • Goodwill Board of Directors • NES Symetra • vCom Solutions • Donna Wallace • Wilson Marketing Group
See How Goodwill is Celebrating its Impact in 2021, and Learn How You Can Sponsor a Future Event. PAGE 4 | 2020 COMMUNITY IMPACT REPORT
LEARN MORE
Stories that kept us inspired in 2020 LATEASHA DAVIS
PLAY VIDEO
PIONEER OF THE YEAR - TY OSMAN
PLAY VIDEO
ASPELL RECOVERY CENTER - MISSION PARTNER OF THE YEAR
PLAY VIDEO
DAVID B. LIFSEY SCHOLARSHIP - PRECIOUS DAVIS
PLAY VIDEO
MANIKA RINGO - ACHIEVER OF THE YEAR
PLAY VIDEO
LAVOI-KATZ AWARD - YORK GERLOCK
2020 COMMUNITY IMPACT REPORT | PAGE 5
PROVIDING EDUCATION:
Classes, coach start new caree Margaret
should try Goodwill, which had once helped him find
Santiago returned
work. So Margaret walked into the local Goodwill Career
to Tennessee in October of 2020 with
Solutions Center and found two career coaches eager to help her.
hopes of a fresh start. In addition to guiding Margaret through an assessment of After a 20-year separation, she was rejoining her husband,
her professional interests, the coaches showed her lists of
who lives in Columbia. And after working as a fast-food
jobs available with local employers. They introduced her
manager in New York for most of that time, she was
to the center’s computers, enabling her to take several of
hoping to find a different line of work.
Goodwill’s virtual Job Readiness classes, including ResumeWriting, Exploring Jobs Online and Interviewing for
But Margaret, who is 59, faced serious challenges in her
Work.
job search. She needed an updated resume, and she lacked the basic computer skills
Over several visits to the center, the career
necessary to find — and apply for — job opportunities. Her husband told her she
PAGE 6 | 2020 COMMUNITY IMPACT REPORT
coaches helped Margaret fine-tune her
“The coaches and the classes gave me the skills and confidence I needed to find a job I enjoy.”
resume, apply for several jobs online and get comfortable using a computer for Internet searches, email and more.
hes help woman er path One of the jobs Margaret applied for was a retail associate
“Without them, I would have really had a hard time
position in the Columbia Goodwill store. In November of
trying to switch my field of work, especially during the
2020, she interviewed — using her newly polished resume
pandemic,” said Margaret, who in August was named
and interview techniques she learned in her Job Readiness
the store’s employee of the month. “The coaches and the
classes — and was hired. The next day, she took bouquets
classes gave me the skills and confidence I needed to find a
of flowers to her two career coaches to thank them for
job I enjoy.”
their help.
During 2020, Goodwill Industries of Middle expanded its suite of free educational services that equip job-seekers with knowledge needed to find a job, move into a better job or succeed in a career.
HiSET Classes
Financial Literacy
Having a high school diploma or equivalent is important
This class is designed to help individuals gain control of
to help wage-earners sustain themselves and their
their personal finances and keep them on solid ground.
families, as those who do typically earn $9,600 per year
Topics include creating a budget; setting financial SMART
more than those who do not. These classes prepare
goals; determining needs vs. wants and understanding
students to and pass the HiSET exam and earn a state-
financial institutions.
issued high school credential.
Digital Literacy
Job Readiness This suite of virtual and in-person classes is designed to
This entry-level computer class is designed for new
provide clients with the skills and knowledge needed to
users who are interested in learning basic computer
successfully find and maintain employment in today’s
terminology; use of a keyboard, mouse, icons, folders and
competitive job market. These included Resume Writing,
applications; Internet usage and navigation; use of email;
Explore Jobs Online, Applying for Work, Interviewing
basic resume creation skills; and online job search skills.
for Work, Preparing for Success at Work and Work from
Office Productivity
Home.
This three-day introduction to Microsoft Office suite and Google suite teaches participants to use Microsoft Word, Microsoft Excel, PowerPoint, Gmail, Google Calendar, Google Docs & Google Sheets.
2020 COMMUNITY COMMUNITY IMPACT IMPACT REPORT REPORT || PAGE PAGE 7 7 2020
BARRIERS Deafness
or other hearing Impairment
40*
PEOPLE SERVED:
Innovating to provide assistance to those who need it most
Blindness or other visual Impairment
63*
Despite the challenges of 2020, Goodwill met its mission goals, providing thousands of people with training and employment services
TOTA
10
WATCH HIS STORY
PAGE 8 | 2020 COMMUNITY IMPACT REPORT
S FACED BY THOSE WE SERVE Developmental Disability
Learning Disability
Other Physical Disability
Other Than Autism
Other Than Autism
95*
176*
Neurological Disability
Autism
Other Disabling Condition
165
*
23*
Psychiatric Disability
419*
601*
431*
Two or More Disabilities
346*
English Not Primary Language
AL SERVED
250*
Unemployed
0,983
dislocated worker
10,911*
Homeless Persons
Older Worker
3,238*
613* Lack of GED high school equivalency History of Substance Abuse
25
*
Criminal Background
1,104*
703*
High School Diploma
2,908*
GED/ High School Equivalency
693*
* Some duplicates may exist due to some people reporting more than one disability or barrier to employment. 2020 COMMUNITY IMPACT REPORT | PAGE 9
PROVIDING TRAINING:
Goodwill tech c mom of three l Kara Israel
A friend showed Kara a story in the local newspaper
always wanted
about a once-homeless, single mom who had taken a tech
to break into
course from Goodwill Industries of Middle Tennessee and
the technology
launched a successful career at Google. Kara contacted
field, but without a college degree or formal training, her options were limited.
the woman, who recommended she apply for the Google IT Support Professional Certificate Program at Goodwill. Kara did, and she received a full scholarship. Soon after, she lost her marketing job and began working
The Los Angeles native moved to Nashville to attend
a series of day-labor positions. Nonetheless, she remained
college, but she got pregnant with twins and had to drop
committed to her IT support studies, completing online
out to support her new family. She worked for many
lessons on her phone during lunch breaks or in the
years as a digital marketing specialist. But
evenings.
when her marriage ended, leaving her
When she graduated in June of 2020,
to be a single parent to three young daughters, she needed a more stable and lucrative job.
“My life is 100% different now,” she says. “Sometimes you just need that extra push from someone, and I found that at Goodwill.”
PAGE 10 | 2020 COMMUNITY IMPACT REPORT PAGE 10 | 2020 COMMUNITY IMPACT REPORT
Goodwill helped Kara apply for a one-year, paid apprenticeship with Accenture — a business management
course helps land her dream job
WATCH HER STORY
consulting firm for which she had always wanted to
advantage of Accenture’s culture of training, learning
work. Thanks in part to her new tech certification, Kara
Blue Prism, a robotic process automation software. As her
was accepted. The apprenticeship boosted her income,
apprenticeship neared an end, Accenture offered Kara
allowing her to move into a nicer apartment with better
permanent employment as a business analyst.
schools for her children. She began attending church, met a special man and got married in August of 2020. She made the most of her opportunity and took full
“My life is 100% different now,” she says. “Sometimes you just need that extra push from someone, and I found that at Goodwill.”
When following pandemic health guidelines, it can be hard to provide hands-on training. We responded to these challenges by offering both online training as well as programs that could be delivered safely while meeting the needs of a pandemic economy.
Google IT and Python Training
Call Center
This blended certificate program prepares participants for
manage incoming phone calls and succeed in a call center
entry-level positions in the IT field. Graduates have the
or remote customer service environment.
opportunity to share their resumes with top companies in the industry.
Construction & Weatherization This program helps participants embark on rewarding careers in residential or industrial construction or related
Teaches entry-level workers how to professionally
Custodial This program is for anyone interested in becoming a front-line cleaning and maintenance professional. The instruction is led by a CMI-certified trainer.
fields. Graduates receive certification from the National
Forklift
Center for Construction, Education and Research (NCCER);
This half-day program is for participants interested
OSHA 10 safety certification; basic resume creation
in forklift operator positions in the warehousing and
skills; and online job search skills.
manufacturing industries.
All program participants also received job search assistance from Goodwill, free of charge as always.
2020 2020 COMMUNITY COMMUNITY COMMUNITY IMPACT IMPACT IMPACT REPORT REPORT REPORT ||| PAGE PAGE PAGE 11 11 7 2020
LEADERSHIP:
Providing a clear vision in times of uncertainty 2020 SENIOR MANAGEMENT Matthew Bourlakas
Matt Gloster
Christine Skold
President and CEO
Vice President of Mission Advancement
Chief Financial Officer
Beth Alexander
Mike Mott
Leisa Wamsley
Vice President of Development
Vice President of Human Resources
Vice President of Donated Goods
Laura Braam
Ed O’Kelley
Vice President of Marketing
Vice President of IT
Catrina Coggins credits a yearlong rehab, 12-step recovery and the trust and support of Goodwill’s Vice President of Retail with turning her life around.
WATCH HER STORY
PAGE 12 | 2020 COMMUNITY IMPACT REPORT
2020 BOARD OF DIRECTORS CHAIRPERSON
VICE CHAIRPERSON
LEGAL COUNSEL
Dave Fentress
Bryan L. Bean
Christopher S. Dunn
Vice President, Internal Audit Dollar General Corporation
Senior Vice President Pinnacle Financial Partners
Waller Lansden Dortch & Davis, LLP Attorneys
SECRETARY
TREASURER
Matthew Bourlakas
Dr. Arrita Summers
Michael Madden
President Tennessee College of Applied Technology
Chief Financial Officer and Treasurer Priam Properties
President and CEO Goodwill Industries of Middle Tennessee
Christine Skold Chief Financial Officer Goodwill Industries of Middle Tennessee
DIRECTORS Leisa Byars
Tom Lampe
Mr. Fred McLaughlin
Owner The Goddard School in Hendersonville
Vice President, Nashville Region Messer Construction
Senior Vice President, Private Wealth Baird Private Wealth Management
Dave Fentress
Keith Lampkin
Cristina Oakeley
Vice President, Internal Audit Dollar General Corporation
Deputy Director Clarksville Housing Authority
Owner Caliente Consulting
Clay Jackson
Robert Massie
John W. Stone, III
VP, Supply Chain Planning Tractor Supply Company
Vice President, IT Business Integration & Strategy Dollar General Corporation
Attorney
Roy Jordan Wealth Management Advisor Northwestern Mutual
Clay Teter Retired
Philip McGowan Partner DVL Seigenthaler
John C. Tishler
Suzan Ilic
Beth Johnson
Kevin Mitchell
Senior Portfolio Manager Tennessee Consolidated Retirement System
Senior Investment Consultant Mercer Investment Consulting
Partner TrustCore
Partner Waller Lansden Dortch & Davis, LLP
TRUSTEES
2020 COMMUNITY IMPACT REPORT | PAGE 13
PROVIDING EMPLOYMENT:
Goodwill job he recover indepe After an accident
likely never walk again.
robbed him of his
He began woodworking in his garage to take his mind
ability to walk,
off his troubles. He built miniature rocking chairs, scale
Danny Stephens
models of loved ones’ homes, wishing wells and large
was filled with
lighthouses.
self-doubt and searching for a way forward. His family and girlfriend, his doctors and his own creativity all helped him to cope, but it was a job at Goodwill that allowed Danny to begin charting a new course in life.
By 2017, he felt ready to return to work. He investigated several possibilities without success before trying the Lewisburg Goodwill store. Danny was hired as a greeter but quickly mastered other duties. Then the manager had a register lowered to the height of his wheelchair so Danny could be a cashier. He became a favorite of customers and co-workers,
Danny was just 23 when his motorcycle
frequently cracking jokes to make them laugh.
struck a car in 2011, injuring his spine. A nine-hour surgery saved his life, but the former Marshall
Danny says
County High School football
Goodwill changed his
standout was told he would
life by giving him an opportunity to share his talents and energy with others, renewing his confidence.
PAGE 14 | 2020 COMMUNITY IMPACT REPORT PAGE 14 10 | | 2020 2020COMMUNITY COMMUNITYIMPACT IMPACTREPORT REPORT
As the pandemic hit full swing in March and April of 2020, Goodwill stores were closed for five weeks. Danny used the time off to build a 12-foot tall Cape Hatteras replica lighthouse, which
elps man endence
WATCH HIS STORY
now stands at a local mini-golf range.
Now 32, Danny says Goodwill changed his life by giving
Money he saved from his paycheck during 2020 allowed
him an opportunity to share his talents and energy with
Danny to purchase a van equipped with an access ramp
others, renewing his confidence.
and hand controls. He says the van has restored a lot of independence he had missed since his accident.
“Goodwill has definitely been a lighthouse for me,” he adds.
Goodwill strives to help people change their lives through the power of work. In addition to education and training, we offer a host of personalized job-seeker support services and the opportunity to come work directly for Goodwill. This work did not stop in 2020 — we just had to get creative.
Career Coaching Goodwill’s Career Solutions Centers remained staffed by highly skilled Career Coaches who provide free, oneon-one services for job-seekers to help them overcome barriers to employment, acquire new skills and pursue rewarding careers. These services were available by appointment or digitally, depending on the client’s needs.
and workers with disabilities or other barriers to employment. We are eager to talk with all job-seekers about opportunities on Team Goodwill.
Job Fairs and Employer Connections Goodwill’s nine Career Solutions Centers in middle and west Tennessee regularly host free hiring events and job fairs to connect job-seekers with employers. These
Direct Hiring Goodwill employs roughly 1,100 team members throughout the 48 counties we serve, and we were open as a state-designated essential service for all but five weeks in 2020. We are particularly proud to be an employer of choice for veterans, senior citizens,
events frequently result in on-the-spot interviews and job offers. In 2020, we had to innovate by offering online job fairs, socially distanced outdoor-only fairs and even drive-through fairs. We also partnered with Nashville’s Metro Action Commission and Mayor’s Office to co-host and facilitate citywide online job fairs.
individuals in recovery, the formerly incarcerated,
2020 2020COMMUNITY COMMUNITY COMMUNITYIMPACT IMPACT IMPACTREPORT REPORT REPORT ||| PAGE PAGE PAGE15 11 7 2020
FINANCIAL RESPONSIBILITY:
Operating efficiently to provide others with opportunity Ninety-one cents out of every dollar Goodwill spent in 2020 were applied toward its mission, funding muchneeded training and employment services for the community.
PAGE 16 | 2020 COMMUNITY IMPACT REPORT
Sale of Goods
$55,639,430
Sale of Land Buildings & Equipment
$516,655
Grants for Rehabilitation Services
United Way Support
Investment Income
Fundraising
Increase of Investments
One-Time Gift
$1,299,525 $284,621
$4,503,660
$36,991
$1,098,197
Total Received
$10,000,000
$73,379,079
Sales Program
Mission Services
General and Administrative
Change In Net Assets
$43,575,667 $6,916,022 Fundraising
$270,247
$3,476,895 $19,140,248
Total Invested $73,379,079
2020 COMMUNITY IMPACT REPORT | PAGE 17
Help us to continue to change lives SIGN UP FOR OUR EMAILS Sign up for our emails to receive news about Goodwill’s promotions and how our mission is changing lives. giveit2goodwill.org/shop DONATE HOUSEHOLD ITEMS Donate your gently used items at any of more than 45 locations throughout middle and west Tennessee. For our locations visit: giveit2goodwill.org/donate
$$$
FOLLOW US ON SOCIAL MEDIA Follow us on Facebook, Twitter, Instagram & LinkedIn to help show your support and share the good news with your friends and family. @giveit2goodwill
GIVE A FINANCIAL GIFT Through the sale of donated goods in our stores and with funding from generous donors, Goodwill Career Solutions is helping many in need. Your financial gifts are dedicated to providing free training to anyone who has experienced a barrier to employment, including veterans, single parents, people with disabilities and others with histories of homelessness or incarceration. Your gift provides job placement assistance and a wide range of skills training.
giveit2goodwill.org/give
937 Herman Street, Nashville, TN 37208
Phone: 615.742.4151 • Web: giveit2goodwill.org
CHANGING LIVES THROUGH EDUCATION, TRAINING AND EMPLOYMENT