Bodyshop March 2015 by Annex Business Media

Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

May 2015

CELEBRATING

&Advanced Materials Four shops tell all

Plus:

Tony Canade Takes the Reins at AIA WIN Educational Conference Preview Visit www.bodyshopbiz.com

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Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

CELEBRATING

contents

May 2015 l Volume 44, Issue 3

Cover 16 Aluminum and Advanced Materials: What Shops are Doing Now The aluminum-bodied Ford F-150 is being called a game changer for the collision repair industry. But is the considerable investment in aluminum training and equipment right for your shop? We asked four shop owners across the country to show us around their aluminum repair facilities and explain why they decided to make the commitment.

17 L orenzo D’Alessandro,

CSN ~ 427 Auto Collision, Toronto, Ont.

General manager Lorenzo D’Alessandro states that for a large-scale collision repair shop in an urban environment today, it’s not really optional to have the capacity to work with these materials, even if actual demand is low right now.

19 K elvin Campbell,

CSN ~ Chapman Auto Body, Halifax, N.S.

“We made the full investment in aluminum 11 years ago, a $250,000 investment, when we became BMW-certified,” says Chapman owner Kelvin Campbell. “This was my Blue Ocean Strategy: we wanted to do something no one else here was doing.”

20 F rank Gobbato Sr.,

Formula First Collision, Windsor, Ont.

Formula First owner Frank Gobbato Sr. admits to doing a lot of homework – reading studies, attending trade conferences, and talking to industry insiders – before initially committing his firm to aluminum repair. Once that decision was made, however, he plunged in wholeheartedly.

Lorenzo D’Alessandro, CSN ~ 427 Auto Collision, Toronto, Ontario

Features 12

Tony Canade, president and COO of the Assured Automotive collision repair network, is the first AIA chair to come from the collision repair sector since CARSTAR’s Larry Jefferies in 2004-5.

22 A nton Wootliff,

CARSTAR Sherwood Park, Edmonton, Alta.

Edmonton’s latest CARSTAR franchise opened this March, in a big way. Owner Anton Wootliff has also seen to it that his start-up staff of 12 is prepped for the new century, and aluminum capacity has formed a large part of his grand-opening groundwork.

Tony Canade Takes the AIA Helm

WIN Report: 2015 Educational Conference Preview Women’s Industry Network chair Denise Caspersen offers insights into the upcoming WIN Educational Conference, being held May 4-6 at the Baltimore Marriott Hotel in Baltimore, Md.

AudaVision: NEXT IS NOW! AudaVision, Audatex’s two-day Toronto conference, dubbed NEXT IS NOW!, offered attendees a glimpse into the future of collision and automotive technologies, and what we’ll be driving in the coming years.

In Every Issue 9 visit us at bodyshopbiz.com

Publisher’s Comment

Internet Directory

News

Advertisers Index

28 Products

In the next issue: We’ll unveil our Bodyshop of the Year for 2015, and take a look at the latest technologies in paint and coatings, prep materials, and shop safety, plus a complete wrap-up of CCIF’s Halifax conference, and an advance NACE preview. www.bodyshopbiz.com l May 2015 l Bodyshop 3

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Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

from the publisher

Time to step up This is certainly not the first time I will be talking about aluminum and advanced materials in this space, and it will certainly not be the last. More than any other single category of technology, it is your ability to cope with the technical and, yes, financial aspects of aluminum, high-strength steel, carbon fibre, and other yet-to-arrive exotics that will define your future prospects. The equation is a complex one, to be sure. Even getting onboard with just the new high-volume realities of aluminum requires a different approach than it did when it was largely confined to high-end luxury vehicles. Even those shops that have made the leap and have a full aluminum repair zone within their facilities may find that the working envelope gets a little, well, tight when it comes time to squeeze an F-150 into the space allotted for an Audi TT. The sheer size of the F-150, in contrast to vehicles of the TT’s ilk, can have implications for those existing work areas; it’s a practical consideration that should not be overlooked. Of course, being able to overlook the investment required for those just getting into the game now is not done easily, and it is perhaps this question which has even leading shops uneasy. The simple reality is that every collision repair organization that sees value in staying at the top of the heap is at some stage of making the move to accommodate aluminum. And, for those just doing so for the first time, it is a decision that takes a certain leap of faith that the demand will be there, and that the insurance partners they rely on will also be there for them. Until then, the only thing that they can do – the only thing that anybody can do, really – is to do their best to control what goes on within the four walls of their facility. That means deciding that aluminum and other advanced materials are here, now, and that your best route to success is to embrace that reality – really embrace it, whether you’re the top shop in your market or trying to get there. It means making the right investment in equipment and your people up front. It is becoming increasingly clear that dipping your toe into this world is not the way to go; dabbling till you get comfortable will cost you time and market positioning, and may cost you credibility in the market if untrained techs try to employ the wrong process or use the wrong repair materials. I won’t make light of the investment in time, money, people, and commitment that staying on top of the game will take, but the time is drawing to a close when you can prevaricate about these significant changes to the collision repair landscape. As Frank Gobbato, Sr., of Windsor’s Formula First Collision says: “Seize the moment. Tool up and get on the professional bandwagon. Get the training. Get your people up to the standards where they can repair these modern vehicles. Without the proper equipment, without following the manufacturers’ standards, you can’t do a proper job.” B Andrew Ross aross@bodyshopbiz.com

MANAGING DIRECTOR, AUTOMOTIVE DIVISION Kathryn Swan 416 510-5221 kathryn@newcom.ca PUBLISHER Andrew Ross 416-510-6763 aross@bodyshopbiz.com MANAGING EDITOR Martha Uniacke Breen mubreen@bodyshopbiz.com EDITORIAL CONSULTANT Brian Harper CONTRIBUTORS Nate Hendley L. C. Smith PRODUCTION MANAGER Steven Hofmann 416-510-6757 shofmann@annexnewcom.ca ART DIRECTOR Anne Miron PRINT MANAGER Phyllis Wright CIRCULATION MANAGER Selina Rahaman 416-442-5600 ext.3528 srahaman@annexnewcom.ca CUSTOMER SERVICE Roshni Thava 416-442-5600 ext 3555 VICE-PRESIDENT Joe Glionna PRESIDENT Jim Glionna BODYSHOP is published by Newcom Business Media Inc, 80 Valleybrook Drive, Toronto, ON M3B 2S9 Phone 416-442-5600 Fax 416-510-5140 Subscription rates: Canada – $39.95 (add applicable taxes) per year, $62.95 (add applicable taxes) for 2 years, single copy $7.00. USA and all other foreign – US$61.95 per year. U.S. single copy US$10.00. All rights reserved. Printed in Canada. The contents of this publication may not be reproduced or transmitted in any form, either in part or full, including photocopying and recording, without the written consent of the copyright owner. Nor may any part of this publication be stored in a retrieval system of any nature without prior written consent. US Office of Publication: 2424 Niagara Falls Blvd, Niagara Falls, NY 14304-1118. Periodicals postage paid at Niagara Falls, NY. US Postmaster: send address changes to Bodyshop PO Box 1118, Niagara Falls, NY 14304-1118. From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us via one of the following methods: Tel: 1-800-268-7742 Fax: 416-442-2191 E-Mail: vmoore@annexnewcom.ca. Mail to: Privacy Officer, Newcom Business Media Inc., 80 Valleybrook Drive, Toronto, ON M3B 2S9 ISSN 0045-2319 Online 1923-354X Canada Post Canadian Publications Mail Sales Product Agreement No. 40069240 Return postage guaranteed. Send change of address notices, undeliverable copies and subscription orders to: Circulation Dept. — Bodyshop Magazine, 80 Valleybrook Drive, Toronto, ON M3B 2S9 “We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund of the Department of Canadian Heritage”.

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news

F1 Champion Keynote at Training Centre Launch

ormer Formula 1 World Champion and much sought-after public speaker Peter Windsor served as the keynote speaker for a two-day bash in early March launching Edmonton collision repair shop Modern Autobody’s new training facility, the Modern Autobody Academy of Excellence. Owner Dean Wetzlaugk and managing director Peter Urban acted as hosts for the successful event, which featured a keynote speech and meet-and-greet with Windsor and other special guests, and attracted over 400 well-wishers. “Peter Windsor’s keynote presentation was an all-out success with our audience,” said Urban after the event. “His ability to find the perfect symbiosis in providing an entertaining review of his 40-year involvement in motor sport at the highest level, the challenges of working and succeeding in the high-performance world of Formula 1, and what makes exceptional individuals stand out and achieve above everyone else, captured our audience throughout and beyond Peter’s one-hour presentation.”

With its gigantic team budgets and seemingly unlimited resources, Formula 1 is considered the pinnacle of motor sport, and winning a world championship is something few have accomplished. Famous for his numerous journalism awards, his tremendous business achievements, and his team management at both Ferrari and Williams Formula 1 teams, Windsor is ideally suited to speaking about the many challenges associated with creating a culture of excellence and performance. As Windsor has always said, “To create a winning team you have to develop and work with the very best people.” The launch event was held at Modern Autobody’s hightech collision repair centre at 11330-154 Street N.W. in Edmonton. For the event, the entire facility was transformed into a racing festival environment, complete with grandstands, a multi-media presentation stage, concession stands with racing festival type food, some of the hottest cars, and a few more surprises.

Top: As a former F1 winning manager, Windsor is ideally suited to speaking about the many challenges associated with creating a culture of excellence and performance. Left: Over 400 guests attended Modern Autobody’s Edmonton facility to celebrate the launch of its new training program. Right: Snazzy automobiles such as Ferraris were among the highlights of the show as well.

CARSTAR Earns Gold Status

ARSTAR Automotive Canada Inc. has re-qualified as one of Canada’s Best Managed Companies for its fourth consecutive year – an achievement that has earned the company Gold Status. This esteemed award continues to be the mark of excellence for Canadianowned and managed companies with revenues over $10 million. Since 1993, companies have competed for this designation in a rigorous and independent evaluation process that appraises their sustained growth and business strategy. The

program is sponsored by Deloitte, CIBC, National Post, Queen’s School of Business, and MacKay CEO Forums. “With each year that we are recognized as one of Canada’s Best Managed Companies, we have a great opportunity to thank our franchise partners and our staff for their commitment to this company and to acknowledge our insurance and vendor partners for their contributions,” says CARSTAR president Mark Macaluso. CARSTAR is the only collision network to be recognized as a Best Managed Company.

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Van Angels Call MVA Act Changes “A Lasting Legacy”

wo mothers who fought for safe student transportation after their sons were killed in 15-passenger vans are calling a recent amendment to Canada’s Motor Vehicle Safety Act a “lasting legacy” that will change the way school boards, organizations, and the general public will view transportation of students and small groups in Canada. Isabelle Hains of Bathurst, New Brunswick, and Stella Gurr of Nanaimo, British Columbia, announced that the Federal Motor Vehicle Safety Act has finally been amended to include the Multifunction School Activity Bus (MFSAB), making it a new and distinct definition under Canada’s Motor Vehicle Safety Act, effective February 11, 2015. “Multifunction School Activity Bus” means a school bus that is designed to pick up and drop off students under circumstances in which there is no need to control traffic. These vehicles are built to the same high safety standards as the familiar yellow school buses but do not require the signal stop arm and flashing light safety features. MFSABs are meant for commuting passengers from point to point, rather than the repeated and frequent roadside pick-up and drop-off necessary to transport students to and from school. The mothers say the introduction of the new definition provides school boards, commercial bus operators, and the general public with an alternate choice of vehicle that offers a similar high safety standard as a yellow school bus. Many school districts across Canada still use 15-passenger vans. The mothers are concerned that this may continue unless all the provinces and territories decide to use only yellow school buses and MFSABs to transport students to after-school activities. Hains says, “Parents with children in the school system need to know there is now an alternative to 15-passenger vans that is built to the high yellow school bus standard.” The mothers have been working with Transport Canada since September 2010, when they met with Federal Transport Minister Chuck Strahl and his provincial and territorial transport ministers in Halifax, Nova Scotia. Hains and Gurr were driven by the loss of their sons, Daniel and Michael, in two separate fatal 15-passenger van incidents in 2008. Daniel, 17, was one of the seven teenaged basketball players with the Bathurst High School Phantoms who were killed in a collision between their 15-passenger van and a transport truck in the early morning hours of January 12, 2008. Michael, 26, was killed in a single-vehicle 15-passenger van rollover on September 25, 2008 outside Brandon, Manitoba, while on a cross-Canada tour with the band, The Hotel Lobbyists. The Bathurst tragedy shocked the nation and led to calls for changes in the way students were transported to co- and extra-curricular activities. It also led to the banning of 15-passenger vans for school use in New Brunswick. Today, 15-passenger vans are banned for school use in New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland, Quebec, and many school districts across Canada.

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Bodyshop of the Year Noms Open

ere’s your chance to give a nod to the collision repair operation that you feel really sets a benchmark for the Canadian bodyshop industry to follow. It may be the shop’s outstanding customer service, state-of-the-art facilities, stand-up reputation for quality work and excellence in its business operations, or the pristine gleam of its service bays and customer areas. Perhaps it’s your own shop! Surf to our website, www. bodyshopbiz.com, click on the Awards/Bodyshop Of The Year tab

and tell us in detail why you think the shop deserves to be Bodyshop of the Year 2015. The winner receives our coveted Bodyshop of the Year plaque, and a profile in our July issue detailing what sets them apart as a great ambassador for the collision repair industry. Act now! Nominations are open until May 15, 2015.

BASF Automotive Trend Book Honoured

ASF has received the internationally renowned iF Design Award for the current edition of its global trend book, “Under the Radar.” The trend book is published exclusively for automotive manufacturer designers and encompasses global and regional colour trends based on observations of social styles and developments. It serves as a presentation tool and a source of inspiration. Colour samples coated with original paint reflect the trends, which are

communicated through meaningful imagery appearing throughout the entire book as a common theme. Last October, the trend book also received the Red Dot Award: Communication Design. Nearly 5,000 submissions from 53 countries were registered for this year’s iF Design Award. A high-ranking jury of experts presented the coveted award to BASF and the agency Raum Mannheim for “Under the Radar” in the communication design discipline.

Walter Surface Technologies Wins Grainger Award

.W. Grainger Inc. has honoured Walter Surface Technologies with the “Best Supplier with the Greatest Commitment” award during Grainger Mexico’s presentation gala held on March 4th in Monterrey, Nuevo Leon. Grainger, a global broad-line supplier of maintenance, repair, and operating (MRO) products, selected Walter as the best supplier with the greatest commitment for excellent customer service, support and product. Grainger Mexico distributes a wide range of Walter solutions geared to the metal working industry, including the innovative line of Bio-Circle non-toxic and environmentally-friendly industrial parts cleaning solution products. This is the fourth consecutive year that Walter has won the award from Grainger Mexico. Walter Surface Technologies products are available through Grainger in the U.S., Canada, Mexico, and Brazil.

WIN’s 2015 Most Influential Women Named

Florina Trost, Michaela Finkenzeller, Frank Hoffmann, Astrid van de Auwera, Paul Czornij and Mark Gutjahr accept the iF award on behalf of BASF.

he Women’s Industry Network is delighted to announce this year’s honourees for the prestigious Most Influential Women of the collision industry for 2015. After reviewing nominations and interviewing a number of amazing women, four inspiring industry leaders were selected to receive MIW honours: • Cheryl Boswell, CFO, DCR Systems LLC, Duluth, Georgia • Lauren Fix, President, Automotive Aspects Inc., Lancaster, New York • Lisa Siembab, Owner, CARSTAR Berlin, Berlin, Connecticut • Ruth Weniger, CEO, Airbag Solutions LLC, Ivins, Utah

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T.O. Students Show Off Winning Skills

Front, left to right: Clare Allin, Bronze in body repair; Mimmasha Basher, Bronze in paint. Back row: Jorden Cardinell, Gold in body repair; Matthew Norris, Silver in paint; Junaid Bhikha, Gold in paint; Nicholas St. Marie, Silver in body repair.

n March 7, a handful of dedicated autobody repair students from Danforth CTI in Toronto flaunted their repair skills in the 25th Annual Toronto Skills Competition, the first leg of the Skills Canada Competition in Auto Collision and Car Painting. The gold medalists will go on to the Ontario Technological Skills competition May 4th-6th in Waterloo, then on to the national Skills Canada championship in Saskatoon from May 27-30. According to instructor Bill Speed, autobody repair instruction at the high school level is a dying art in Toronto at least, with only two programs left in the city, but programs like the Skills Canada competition help to raise enthusiasm and give students a chance to demonstrate their skills and pride in their work. Students competed in two divisions: Auto Collision repair, in which students were tasked with repairing a small dent using metal finishing, repairing a larger dent using hammer and dolly, then grinding and applying body filler, plastic bumper repair, and sectioning a rocker panel. The other category was Car Painting: repairing a small dent in a fender, preparing the fender for paint, applying primer surfacer, sanding the panel, then refinishing using base coat and clearcoat.

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Junaid Bhikha, Gold in paint.

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Canadian Chevy Wins Ridler

he Chip Foose-designed 1965 Chevy Impala Impostor, owned by Don and Elma Voth of Abbotsford, British Columbia, walked away with the 2015 Ridler, one of the custom car industry’s most prestigious awards, at the recent Detroit Autorama. The car’s unique BASF Glasurit 90 colours, called Impostor Pearl Dark and Impostor Pearl Light, were spe-

cifically customized by Chip Foose. Chip Foose is known for his TV Show Overhaulin’ as well as his many award-winning car designs. The Ridler Award was established in 1964 to honour the memory of Don Ridler, who started promoting Detroit’s Autorama in the 1950s, and is given to the best new creations. Cars must make their public debut at the show in order to be eligible.

Brian Morgan’s Kustom Graffiti Bike.

Prestigious Painter Award Winners

H This Chip Foose-designed, Canadian-owned Impostor drove away with the 2015 Ridler Award.

WIN Educational Conference Lineup Announced

he Women’s Industry Network has announced that the complete lineup of programming is now set for the 2015 Educational Conference Create and Cultivate, being held May 4-6, 2015 at the Baltimore Waterfront Marriott. Mike Anderson of Collision Advice will be the keynote speaker at the Conference. Mike’s keynote address, “Choosing Your Destiny,” will offer inspiration and guidance for creating a success story through self-determination and motivation; how to take personal responsibility for your actions; and how to purposefully create new behaviours for greater success in every area of your life. Building on Mike Anderson’s keynote address, the main-stage program schedule includes: • C hange Makes Me Happy… Or is it the Other Way Around?, Paul Gange, Fix Auto USA • T he Sustainable Competitive Advantage, Jeff Peevy, I-CAR • W hat the Future Holds for Our Industry, Susanna Gotsch, CCC Infor-

mation Services Inc. • C onnected Cars/Connected Claims, by Sean Carey of SCG Management Consultants LLC • T ime Management - There’s No Such Thing, by Ruth Weniger of Powerful Business Strategies, LLC In addition to these dynamic topics, breakout sessions will include: • R eality Marketing, facilitated by Cheryl Senko of Cherly Senko Consulting • B ridging Silos: Using Marketing Concepts to Attract, Retain and Grow Talent, facilitated by Sandra Herron of MiddleEdge Consulting • F eedback: Giving and Receiving, facilitated by Marianne Godwin & Mary Yama, Mitchell International Rounding out the three days of inspiration and education will be the celebration of the 2015 Most Influential Women honourees, the Annual Scholarship Walk raising funds for the WIN Scholarship Fund, and the Annual Membership Meeting keeping members apprised of all things “WIN.”

ouse of Kolor by Valspar is proud to present the 2015 Prestigious Painter Award. This coveted title has been given to the top 12 painters in the industry for the past 15 years. Whether you are a weekend warrior, a professional painter, or a painter in your free time, House of Kolor officials say, the brand believes you deserve a chance in the spotlight for your brilliant creativity. The tradition continues with this year’s top 12 Prestigious Painters (listed alphabetically). Catalyst Customs – Kustom Bagger Mike Coy – Kustom Bagger Nathan Curry – Red Sled Pedro Jose De Haro – Kustom Build Mat Eagn – 1954 Ford Jim Hetzler – Kustom Harley Bagger Sandy Kuhar – Nova Brian Morgan – Kustom Graffiti Bike Zach Ness – Kustom Build Ryan “Ryno” Templeton – Ironman Ryan Thomas – 1937 Ford Phantom Coupe Jeff Urman – Kustom Bagger Ability to submit your work for consideration in the 2016 Prestigious Painter Awards will open online June 1, 2015. The 2015 House of Kolor Prestigious Painter Award Calendar is available to order at www.houseofkolorgear.com.

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Thank you to the thousands of stars that make up our CARSTAR universe â&#x20AC;&#x201D; our franchise, insurance and vendor partners, and our employees for helping us achieve Gold status. Over 200 locations in 10 provinces | carstar.ca

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Tony Canade, Incoming Chair of the Automotive Industries Association of Canada

The Beat Goes On By Andrew Ross

he year ahead will be about evolution, not revolution, according to Tony Canade, who has just been named as the 2015 Tony Canade is the president & chair of the Automotive Industries Association COO of Assured Automotive, of Canada. He adds that he knows that may be which owns and operates 55 cola challenge, considering the work that lies lision repair centres and employs ahead for himself and for the association. 650 people across Ontario. Canade, president and COO of the AsCanade completed his studies in sured Automotive collision repair network, is Business Administration at York Unithe first AIA chair to come from the collision versity in 1990 and started his career repair sector since CARSTAR’s Larry Jefferas a student-in-accounts for a Toronto charies, who served as chair from 2004 to 2005. tered accounting firm. In 1992, Tony joined But Canade has worked closely with industry an automotive organization which operatbodies for years, having served previously as ed a collision repair centre and various the chair of the Canadian Collision Industry dealerships. He held several senior posiForum. and training needs. tions during his tenure including controller, Among the more critical tasks ahead for “From the collision regeneral manager and director. the association is the search for a replacepair standpoint, it is beIn 2002, he became an equity partner ment for president and CEO Marc Brazeau, coming more prevalent in Oaktown Collision. In 2005, Oaktown who leaves for a new role in the industry with today because of the prolifCollision and Imperial Collision merged to the Uni-Select network in May. Brazeau – eration of vehicle and form Assured Automotive. As a co-founder who was with the association for 20 years, the model changes and deof Assured Automotive, Tony assumed the last eight as president and CEO – can be signs. In the old days they’d role of president & COO, a position he still rightly credited with shepherding the associcome up with a new Monte holds today. ation into an era of increased services to the Carlo, and that would have He resides in Mississauga with his wife industry (most notably, delivering I-CAR an eight-year run. Now the Mary and their three children, Jonathan, training to the collision repair sector), and amount of time between Bianca, and Nicholas. greatly increased effectiveness as an associamodel redesigns is almost tion. Broader recognition of the association’s half,” to speak nothing of potential led to its being selected to manage the Heavy Duty the many running changes that occur. “We’re dealing with Association of Canada (formerly the Heavy Duty Distributors newer vehicles on a much grander scale than much of the Council), and more recently, the Canadian Collision Indus- aftermarket. try Forum. “There are a lot of instances where a car lands at a colli“He’s been almost 20 years with the association. He has sion repair facility and we can’t get parts because all the parts been fantastic. He has done a wonderful job of growing the are being used for production. And we don’t have a repair association, brought an incredible level of professionalism, procedure, because the manufacturers are still working and has been instrumental in setting the AIA up as a much- through that. And the vehicles are using materials and techrespected organization. nologies that were only found in the space program not “The second thing that Marc did very well was grooming many years ago,” he says. the staff there. There’s a great team there. The skill sets are “So there are ongoing challenges, and it is really starting all in line with what our priorities are. to work its way through the aftermarket. The collision repair “As much as we are sad to see Marc go, at the end of the side sees it much sooner, but it’s coming – even for the tradiday operationally we are very sound. Our staff in Ottawa tional aftermarket – more quickly than it has in the past.” knows what needs to be done. The association is in great Canade knows he has a challenging year ahead, but he shape, and we are viewing this as an opportunity to bring in knows too that there is a strong infrastructure of people and some different thinking, a different set of eyes.” expertise to rely on for support. “At the end of the day, we Canade himself has a unique perspective as a member of have a super strong organization, the strongest it has been in the collision repair industry, which, while part of the larger years. We are in a fantastic position. There are lots of exciting aftermarket, has some specific dynamics in terms of cus- opportunities moving forward. tomer relationships, financial structure, regulatory structure, “The challenge is you have to do it all at once.”

Tony Canade

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FOOSE™ and Chip Foose™ are registered trademarks and intellectual property of Foose Design and are used by 3M under license. 3M and Accuspray are trademarks of 3M. Used under license in Canada. © 2015, 3M. All rights reserved. BA-15-20131 1504-01113 E

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Appointments Did you know that when you are spraying a catalyzed paint product in a spray booth or prep deck, the proper personal protection equipment is an air-supplied respirator? Air supplied respirators must be supplied with Grade “D” Breathable Air. Quality Air Breathing Systems are designed to provide Grade “D” Breathable Air from your existing compressed air system, for compliance with current CSA Standards when using an air supplied respirator. Systems sized from one person to twelve persons at the same time. We offer complete systems, with proper filtration and carbon monoxide monitors, panel mounted, and ready to use. Available in belt mounted, wall mount, and portable versions.

Marc Brazeau, previously the president and chief executive officer of AIA Canada, has joined Uni-Select Canada in the newly created position of vice-president of sales and marketing for parts distribution activities. Marc’s role will be to develop sales strategies for various segments of markets that include national and regional accounts and banner programs, and support the execution of marketing programs and strategies. Marc has nearly 25 years of experience in the industry, including 20 years spent with AIA Canada. “Marc’s extensive knowledge of the industry and its players will be beneficial to our customers and in achieving our growth targets,” O’Connor says. Linda Donnini will be collaborating with Marc. Michel Charbonneau, vice-president sales and marketing, PBE, will continue in parallel to focus on developing the PBE segment in Canada, including increasing the ProColor network of franchises. Building on the success of the first two years of the CARSTAR Transition Plan, Sam Mercanti, CEO, has appointed Michael Macaluso as president of CARSTAR Automotive Canada, Lisa Mercanti-Ladd as executive vice-president, and MJ Marshall as chief financial officer. Dennis Concordia, VP HR, will continue to support the executive team with a continued focus on organizational effectiveness. As president, Michael will continue to lead the overall strategic direction and day-to-day management of CARSTAR and its 215+ locations. He currently sits on the AIA Collision Council and in 2014 was named one of Hamilton’s “Top 40 Under 40” business leaders. Lisa played a key role in launching CARSTAR in Canada and has been with the organization since its inception. As CARSTAR’s EVP, she leads the teams responsible for business development, marketing and communications, the CARSTAR Care Centre, and the strategic direction and performance of the organization alongside her fellow executive members. MJ joined CARSTAR in October 2005 as a controller. She has brought improved reporting, controls, and depth

to the finance department since joining the company. With her Certified General Accountant (CGA), Masters in Business Administration (MBA), and Certified Internal Auditor (CIA) designations, she continues to enhance her skills to benefit the organization. Car-O-Liner has hired Mark Weinmann as OEM account manager. In his new role, Mark will work with Peter Richardson, director of national accounts, and interact Mark Weinmann closely with Car-OLiner’s OEM partners across North America to understand their needs and offer solutions to enhance their business. Mark joins Car-O-Liner after 12 years at Shure Manufacturing, where he served as the national sales manager, responsible for sales and customer service for both distribution and OEM sales channels. Mark has worked closely with the automotive OEM equipment programs to promote sales growth and develop OEM brand-specific products for automotive dealership initiatives. He also spent 10 years with Center Oil Company as a petroleum trader in St. Louis, Missouri. Spanesi Americas has added Tom McGee to the team in the role of business development manager. Tom brings more than 30 years of experience in the collision industry to Spanesi Americas. His experience includes collision director for Automotive Training Institute, collision industry relations manager for Alldata, and nearly 18 years at I-CAR, where he held a variety of positions including president & CEO and technical director. McGee is a graduate of Ferris State College, Big Rapids, Mich., and an ASE certified master autobody and paint technician and collision repair estimator. McGee, a recognized industry speaker, was also elected into the Collision Industry Hall Tom McGee of Eagles in 2001.

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Hotel Reservations Open for NACE | CARS 2015

otel reservations can now be made for NACE | CARS 2015 in the travel section of the website (www.NACEexpo.com or www.CARSevent.com) for all events taking place during the week of July 20th in Detroit. These include the many board and association meetings and the CIC meeting Tuesday - Wednesday, July 21-22; the CREF Golf Fundraiser Wednesday, July 22; NACE | CARS and I-CAR training sessions Wednesday, July 22 - Saturday, July 25; and the MSO Symposium Thursday, July 23. And this year the Expo will be open Thursday, July 23, through Saturday, July 25. The Detroit Marriott at the Renaissance Center will be the headquarter hotel for NACE | CARS 2015. There are nine additional hotels in the downtown area with reserved blocks for the event that offer a range of prices. NACE | CARS 2015 will once again take place in the Cobo Center, and

many of the hotels are within walking distance. Those that are a few blocks away will have shuttle service, or visitors can take the Detroit People Mover, a monorail system that drops off right at the Cobo Center. The official hotel partner for NACE | CARS and Industry Week is Travel Planners/OnPeak. The best rates have been negotiated at 10 hotels in the downtown area and Travel Planners/OnPeak will manage those hotel blocks. The MSO Symposium, held during NACE, will return after a oneyear break and it’s better than ever, according to organizers. Executives representing MSOs, along with multilocation and single-location collision repair executives who attended in the past, requested the program return to its previous format. The MSO Symposium has been an extremely popular event since it premiered in 2011, drawing attendance from the largest multi-shop operators

in the collision repair industry. While the Symposium makes its return, the business event will now cater to a broader group of executives, allowing it to be more inclusive of some of the best operators in the collision repair industry. The content will cover business growth, M&A, private equity, insurance and industry trends, and other management-focused topics. But the biggest change to the program in 2015 is an increase in industry input and direction relative to the content. There is now a Chair and Advisory Board for the symposium. This year’s chair, who will act as the symposium moderator, will be Michael LeVasseur. The MSO will open with presentations beginning Thursday afternoon, July 23, 2015, followed by a private reception at the Cobo Center. For additional event information, visit www.NACEexpo.com or www. CARSevent.com.

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Advanced

&Advanced

Materials What Shops are Doing Now The advent of the Ford F-150, with its all-aluminum body, is being seen by some as a game changer for the collision repair industry – not so much because aluminum is a revolutionary material for car bodies (after all, the first Ford Model Ts were made out of aluminum, so it’s hardly new), but because the F-150 is the first mass-market vehicle to contain such an extensive amount of the material. But is it really a game changer for the collision repair industry overall? Will there be a day when aluminum and other advanced materials will take over from good old steel? And should your shop be making the investment in the training and equipment necessary to meet this demand, now or in the future? In recent years, of course, aluminum has become more and more popular in higher end makes, from BMW and Jaguar to Nissan and Acura – vehicles that arguably are less price-sensitive to its higher cost compared to steel. Shops that have taken the steps (and

investment) necessary to obtain certification in repairs to these makes are well equipped to do aluminum repairs on the F-150 and other mid-priced vehicles that are sure to follow, as well as the increasing array of other materials appearing on modern cars: high strength steel, advanced plastics, magnesium, and carbon fibre. We recently visited four shops across the country, and asked the professionals there to show us around their aluminum repair facilities and tell us why they decided to make the commitment to repairing aluminum and other advanced materials. Some of the shops we profile for this issue have only recently made the considerable investment in the specialized facilities and equipment they need, while others have had the capability to handle aluminum for some years. We also asked what they foresaw as the future of these advanced materials – all of their answers are interesting, and in some cases surprising.

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Lorenzo D’Alessandro

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CSN ~ 427 Auto Collision, Toronto, Ontario by Martha Uniacke Breen After forty years in the same southwestern Toronto location, CSN ~ 427 Auto Collision has grown from a 2,500-square-foot shop founded by general manager Lorenzo D’Alessandro’s dad, Ralph D’Alessandro, to a CSN partner and an ISO 9002-certified, gleaming 79,000 square foot campus, the second-largest in the country. The shop recently opened a second, 20,000-square-foot shop in the city core, CSN ~ Avenue Collision, which is run by Lorenzo’s brother, John D’Alessandro. Overseen by Frank D’Alessandro, the third brother in the team, 427 Auto’s aluminum division has been in place for almost a quarter of a century, ever since Acura and Audi brought out their first aluminumcontaining vehicles. Since that time, the shop has become a certified collision repair specialist for a wide range of luxury makes, including Porsche, BMW/Mini, Nissan, and many more. As Lorenzo D’Alessandro states, for a large-scale collision repair shop in an urban environment today, it’s not really optional to have the capacity to work with these materials. “Cars are so much more complicated today, in every way, it requires weeks of training just to do estimates,” he says, pointing to a BMW 5 Series nearby with a range of materials in its composition: carbon fibre roof, aluminum and high-strength plastics on the body panels. “There are so many different materials on cars – often on the same car – that it’s almost always a mix of some kind. The insurance guys want an accurate estimate, of course, but sometimes it can be way off what used to be the standard.” One of 427 Auto’s certified techs, Tom Grunstein, who is qualified to repair BMW/Mini, Porsche and other high-tech modern vehicles, adds that without proper training and certification, many manufacturers simply won’t let you go near their products. “Without training, the proper equipment, preparation procedures (which are carefully specified and inspected by the manufacturer), you simply can’t work on their vehicles,” he says. “Some components are so complex now that they are under parts restriction, to ensure only qualified shops can get their hands on them. “And aluminum requires extensive training and practice to get truly versed in working with it properly,” Grunstein continues. “It’s a very precision process to create a clean, contamination-free weld that isn’t brittle or with hidden flaws that affect the strength of the weld.” 427 Auto’s commitment to OE-specialized training and equipment first began around 1990, when Acura first introduced the NSX, and has continued to grow since then. In 2006, D’Alessandro recalls, Audi began to develop its first aluminum bodies, and he saw an opportunity. “At the time, there was no facility anywhere in Toronto equipped to

Above: Lorenzo D’Alessandro, general manager of CSN ~ 427 Auto Collision, Toronto, Ontario. (Left) A BMW 5 Series with a range of materials in its composition, including carbon fibre, aluminum, and high-strength plastics, not to mention a tough-to-match blue matte paint finish. handle them,” he recalls, “so we became a certified Audi shop.” Since then, 427 has continued to keep up with new models and new makers as the opportunity has arisen. The investment has been considerable. “Since 2007, we’ve invested over $1 million in aluminum equipment alone, out of an overall investment of over $2 million. Then on top of that, we’ve invested another half-million dollars in training, which is ongoing.” 427 was also the first I-CAR Gold-certified shop in Canada. “Through programs like I-CAR’s, along with lean production methods, OE-specific training and other programs, we have continued to invest over $150,000 a year for the last several years.” The shop’s array of equipment dedicated to specialized repairs of aluminum and other materials, set apart in a curtained bay at one side of the vast shop floor, includes racks for several different brands of hand tools (each manufacturer, he points out, has its own preferred brands and the shop has no choice but to purchase them even if they www.bodyshopbiz.com l May 2015 l Bodyshop 17

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Lorenzo with Tom Grunstein (left), one of 427 Auto’s certified techs, who is qualified to repair BMW/Mini, Porsche, and other high-tech modern vehicles.

are equivalent to others it already owns), welders and vacuum machines. The techs at 427 work on Celette aluminum frame benches, and use several aluminum-only welders, a Fronius model as well as a Micatronic VAS 2001/B. On one side of the bay is a Nederman vacuum cooler designed to remove aluminum dust completely (which is, of course, highly toxic as well as combustible); another vacuum unit is used for carbon fibre dust, which is even more dangerous, especially if inhaled. The shop also recently invested in three new spray booths, which together required an investment of close to three-quarters of a million dollars. Has it been worth it? At this point, he concedes, it’s complicated. “Toronto is not necessarily a major market for pickup trucks, so there isn’t much incentive for us on that level. And I am still skeptical that it will ever become a mainstream material; it’s much trickier to work with and requires extensive – and expensive – training and equipment.” But being certified to repair luxury makes serves a larger purpose. “[Aluminum-bodied cars] are actually pretty low-volume; but more and more luxury brands are coming out with aluminum models, and we are totally experienced with them,” he says. “This is the real advantage of becoming OE-certified. Taking your car to an OE-certified shop is mandatory for leased vehicles, and recommended even for purchased ones. The manufacturer specifies that only a certified shop can repair the vehicle in order to maintain its value. So that puts us in a very good position.”

Driving a New Kind of Demand: The 2015 Ford F-150

According to information on Mitchell’s website, by March of this year Ford dealers in the U.S. had already sold over 54,000 aluminum-bodied Ford F-150s, and numbers in Canada are likely equivalent. There’s no question that as the number-one selling vehicle in North America, the F-150 is going to start showing up in your shop soon in increasing numbers. However, as almost all of the shops we spoke to for this issue pointed out, the distribution of the F-150 across the country is not consistent. A shop in a smaller or more rural location may see the demand skyrocketing for the specialized repairs these vehicles require, while shops in large urban areas may only see the occasional fleet truck. (On the other hand, in urban areas you may also see an increase in passenger vehicles with specialized materials, such as aluminum, HSS and high-strength plastics, making the demand for training and equipment, and in some cases OE certification, in these materials, more and more pressing.) There’s a lot more to the Ford F-150 than just its newfangled aluminum body on steel construction. Mitchell has released three new TechAdvisor articles that focus on the three trim levels of the vehicle, including complete estimating labour times and specs. Mitchell points out that the unique construction of these vehicles, more than just the aluminum body panels, requires a whole new approach to repair, which Ford has addressed quite com-

prehensively. When a shop orders any structural component for the F-150, the part arrives with detailed instructions that include diagrams indicating precisely where to cut, and a complete list of consumables right down to the number of rivets. The 2015 F-150 has been extensively redesigned to accommodate the specifics of its aluminum-on-steel construction, which directly affect how repairs to the body are conducted, making vehicle-specific training a must. Here are just a few of the changes that make it different from previous models from a structural standpoint. • fully boxed frame • eight through-welded cross-members for increased stiffness • 12-corner crushboxes for improved front impact protection • greater use of high strength, 70,000-psi steel for improved towing, payload capacity • large cross-section rails for improved torsional rigidity • staggered outboard rear shocks for improved ride and handling

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Kelvin Campbell

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Chapman Auto Body, Halifax, N.S. by Martha Uniacke Breen Chapman Auto Body was founded in 1981 by Bob Chapman, and purchased by Kelvin Campbell in 1994, who has guided its growth from two employees to a staff of 21, with projected 2015 annual revenues of $4 million. In 2004 Chapman became the first certified aluminum repair facility in Atlantic Canada, and one of the first BMW certified repairers in Canada. Its single Halifax location has 12,000 square feet of production space in a total facility of 35,000 sf. In addition to BMW, Chapman Auto Body is also certified for Porsche, and its techs are fully trained in Ford’s F-150 program through I-CAR. “We made the full investment in aluminum 11 years ago, a $250,000 investment,” he says. “We ripped the whole Band-Aid off at once! This was my Blue Ocean Strategy: we wanted to do something no one else was doing. We had great visibility and were very busy, but I could see that at our size we could do a lot more, to get full use of the property. Also, we had lots of dealer work, but no DRPs. So I wondered what I could do. “At that time, BMW was just rolling out their 5 Series, and I approached the local BMW dealer to start the certification process, then went ahead and made the investment in aluminum repair. I also approached the Appraisers’ Association of Nova Scotia, and later a few insurance companies, to show them the benefits of aluminum and convince them that we knew what we were doing when it came to repairing these vehicles, and our DRPs began to come in. “I looked carefully at all the frame machines certified by BMW, and what was most suitable for the N.S. market and for the growth of my business, and found that the Car-O-Liner adjustable frame machine was certified by most of the OEMs I worked with. We started with one and now have three. I also purchased the Car-OLiner measuring system and aluminum welder. The thing is, BMW and Porsche aluminum bodies are cold-bonded, whereas Ford is aluminum on steel frame, so some parts you have to weld through, so they’re different. We also have various kinds of German-made tools speced by the different manufacturers. For HSS repair, you really

(Above) Owner Kelvin Campbell with manager Mike Lowe. (Left and bottom) Chapman also uses the Power Tec Miracle System for smoothing out small dents in aluminum and other metals. (Centre left) The Miracle System in action. (Centre right) Campbell in the shop’s aluminum bay.

need a resistance spot welder to provide the impact resistance you need for these materials, so we also have the Car-O-Liner resistance spot welder for that purpose.” Though they can do parts replacement of course, the shop doesn’t do actual carbon fibre work yet. “We haven’t gone into carbon fibre because the BMW I Series hasn’t been introduced in Atlantic Canada; we don’t have the electrical infrastructure to charge these vehicles yet here so there’s no call for it. But when the timing is right we will go for it.” Campbell knows that the secret to successful aluminum work, as with modern collision repair in general, is to invest heavily in training, and to continually upgrade training as required. “We are trained and certified on BMW of course, and our guys have gone through Porsche’s specialized training programs for its different models. We’ve also attended I-CAR courses on various specialized vehicles. We also rely heavily on the Alldata specific repair information program. If a vehicle comes in that we haven’t been specifically trained on we can print out the complete repair program and work from that. It’s a significant cost per month, but absolutely important to ensure you are doing the repair exactly according to the manufacturer’s specs.” How much aluminum work does the shop actually get on average? “Realistically, we might do two or three structural aluminum jobs per www.bodyshopbiz.com l May 2015 l Bodyshop 19

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Scott Hiltz, a 23-year Chapman employee, works on a vehicle in the aluminum area. year; it’s not the main reason we decided to obtain BMW certification. But we are doing a lot of conventional BMW repairs. It’s a huge expense, especially in a small market like Halifax, but it’s cost-effective when you combine it with the general BMW repairs.

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“Aluminum is nothing new, really, of course – it’s been around for many years. But it’s becoming more and more mainstream of course, for a simple reason. People don’t want to sacrifice power, size or fuel economy, so the only way to do that is to make the vehicle lighter. Every pound of aluminum replaces three pounds of steel – it started with the engine block, then expanded through the car piece by piece. The Ford F-150 just takes it to the next step, with an all-aluminum body on a steel frame. “To be honest, I don’t think the sky is falling with the F-150. I’d certainly say it’s worth it for a shop to get training on it, but we only see maybe one or two a month at most. I think certain locales will get more of them, but it’s very regionalized; in an urban centre like ours, you don’t see a bunch of F-150s driving around town. “I also don’t think you’ll ever see aluminum on smaller or economy vehicles. Don’t forget, aluminum is a very expensive material. On a luxury vehicle or a $30,000 F-150, it makes sense, but not on everyday family-type cars. For those cars, we’ll probably see better plastics, more HSS used in the future.”

Frank Gobbato, Sr. Formula First Collision, Windsor, Ont. by L.C. Smith Frank Gobbato, Sr. is the second in a three-generation (son Frank, Jr. is vice-president) family of Windsor-area bodyshop owner/operators, representing more than 60 years in the business. Formula First Collision opened its new, 17,926-square-foot, state-of-the-art facility on the city’s east side in 2006, where it coddles some of the world’s most luxurious cars. As its website boasts, “With a licensed bistro in the front, and tiled floor and chandeliers in the back, it is safe to say Formula First Collision is unlike any other collision shop.” Gobbato appears to have taken a page out of Google’s employeecentred book, filling his huge repair emporium with greenery and daylight from a surround of broad windows, erecting a fenced-in pool and riverside gazebo out back for the enjoyment of his 25 staff members, and most recently, planning a new playground for their families. Doing things a little differently, and being the shop that others imitate, has stood him in good stead over the years. This includes ensuring his place is at the forefront of aluminum repairs.

The two Franks of Formula First Collision in Windsor, Ontario: Frank Gobbato Jr., vice-president (left), and Frank Gobbato Sr., owner.

“We’ve had a dedicated aluminum room for about five years now,” he says, “with separate exhaust and sealed lighting, of course. It’s kind of our showpiece.” As for equipment: “We started off with CarBench – it’s the only one approved for Ferrari, Lamborghini, and others. If it’s good enough for them, it’s good enough for me. I’ve been in this business

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Formula First’s spacious aluminum bay is well equipped for a variety of vehicle models and materials, representing a substantial, but mandatory, investment in equipment and training for the shop. since age 13, and I know a good piece of equipment when I see it…. We also bought a Celette bench, which is a dedicated fixture bench. Then there’s the rivet gun, the rivet welder, and the rivet remover – you’re talking around $20,000 just for those three tools. We have the Power Tec Miracle System, which is unique in the way it removes dents and creases. You’ve got these key-and-ring machine-welded units and tools that slide into them, with levers that gently pull out the dent. At the same time, you’re massaging the dent with heat. Aluminum doesn’t like sharp, blunt hammers and brute force. It likes to be fluffed out.” Gobbato admits to doing a lot of homework – reading studies, attending trade conferences and talking to industry insiders – before initially committing his firm to aluminum repair. Once that decision was made, however, he plunged in wholeheartedly. In addition to making a considerable investment in equipment, he’s seen to it that his staff is fully competent. “We could be among the first to have all our techs pass the certification for both aluminum and steel.” This training comes in conjunction with a broader trend he’s identified towards specialization in individual car makes and models. Even though aluminum’s been used for some time now, Gobbato believes we’ll see much more of it in the near future. And not just aluminum. He thinks riveting and bonding rather than welding

should take over a good part of the repair process. As well, he says, “The new thing everyone should be getting ready for is carbon fibre – that’s just around the corner.” As with everything else, this material requires dedicated equipment, in addition to a clean, well-ventilated work area. “Gluing, bonding, cloth, resins – it’s more like building a model car. It’s kind of cool. But it has to be handled with care, and it can become very costly. For example, if you remove a rear window and cut into the fibre surrounding that, you reduce its stress resiliency, so you need to change the roof.” The autobody business has evolved considerably since the days when every car was repaired in pretty much the same way. “Nowadays,” Gobbato states, “we have the luxury of technological info, of knowing the consequences of what we’re doing. Every manufacturer has the engineers and the knowhow to create stringent procedures. You have to repair the vehicle the way they instruct you to. You’re obliged, by contract. Any deviation in the repair procedures and you’re putting yourself and the car at risk.” As a leading independent, Gobbato has this advice for other independents. “Seize the moment. Tool up and get on the professional bandwagon. Get the training. Get your people up to the standards where they can repair these modern vehicles. Without the proper equipment, without following the manufacturers’ standards, you can’t do a proper job.”

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2015 please join us in Detroit where weâ&#x20AC;&#x2122;ll go back-to-back in the Motor City! Featuring a three-day Expo, expanded demo space and more where bigger really is better!

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4 Anton Wootliff CARSTAR Sherwood Park, Edmonton, Alberta

by L.C. Smith Edmonton’s latest CARSTAR franchise opened this March, in a big way. The 24,000-square-foot Sherwood Park venue is state-of-the-art, capable of running five paint booths at the same time, and designed to handle approximately a million dollars’ worth of repairs per month. “We’ve chosen shop equipment that allows us to get the most OEM certifications,” says owner Anton Wootliff. “We’ve also invested in LED lighting, which helps us spot damage more easily and adds to the overall quality control. And all of our shop thermostats are Internet-controlled. We’re probably using half the gas that a shop this size would normally use.” Wootliff has also seen to it that his start-up staff of 12 is prepped for the new century. “I have both bodyshop and IT experience, so I’m bringing best practice from Fortune 500 companies and applying it to the collision industry. We use different tools for managing shop metrics – we’re very dashboard-centric, very customer-focused.” Aluminum capacity has formed a large part of his grand-opening groundwork. Wootliff estimates that he has spent about $60,000 in aluminum body tools, pulse welders, hammers, and a rivet gun, in addition, of course, to creating a dedicated, curtained-off bay with its own exhaust.

cross-contamination with outside steel work. “We’ve invested in Car-O-Liner branded tools,” he continues. “Some, especially the multi-rivet gun, are the same ones that Ford uses. We have the Car-O-Liner frame rack with a special EVO-1 jig set that allows us to work on aluminum repairs.” Because his shop is brand-new, Wootliff has been able to hire body workers with the new Ford F-150 certification right off the bat. However, he says, “I’ll be sending more guys out for certification. There will be more of these types of vehicles coming in.” He credits the insurance companies with recognizing that shops have to make a major investment in aluminum-ready equipment and training. “They pay twice the regular rate for aluminum repairs. The insurers are pretty reasonable, with a standard set of guidelines that tightly control the consistency.” The newness of all-aluminum bodies has meant that his shop hasn’t had to contend with any private claims at this point, although Wootliff expects that to change in this year’s third and fourth quarters, along with a jump in insurance-backed claims. As for being able to handle other unusual and high-calibre materials, such as high-strength and hydroform steel, carbon fibre, magnesium and so on, he says, “It doesn’t affect us very much. [With] some vehicles with the new frames in high-strength steel, welding and repairs are not recommended on them, so the frames have to be completely replaced. Materials like carbon fibre tend go straight to the specialty repair shops.” Aluminum, however, should be here to stay, since it not only is one of the world’s most prevalent resources, its lightness suits modern governmental and manufacturing regulations on fuel efficiency. “It makes sense to build cars out of aluminum. And, as the market demand increases, repair prices will become more viable. Right now, it’s a good edge for us – we’re still very much of a niche. There aren’t that many shops set up to do full aluminum repairs yet. That will change.” Anton Wootliff, owner of Edmonton’s just-opened CARSTAR Sherwood Park collision As for other fuel-efficiency measures, repair facility, designed to handle a million dollars of repairs per month and equipped Wootliff says, “You can only get so much effito meet the widest range of OEM certifications possible. ciency out of a gas engine before you look at “You don’t need a separate booth – curtains are just fine as long as other things.” He believes the jury’s still out on electric cars. “The batyou have a separate exhaust and sealed LED lighting,” he says, going on teries need to improve. And the cost to replace them can run into the to explain that the very fine aluminum filings can explode if exposed five figures.” Diesel, though, is another matter. “It’s very underutilized to a spark from, say, a light source. A curtained area and special exhaust here in North America, despite the fact that we get good-quality diesel (or Eurovac system) are adequate enough to ensure both safety and no in Canada. In Europe, diesel cars outnumber gas cars. And diesel en24 Bodyshop l May 2015 l www.bodyshopbiz.com

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CARSTAR Sherwood Park’s streamlined aluminum facilities are clean and wellequipped for a wide range of vehicles.

gines are built tougher than gas engines – I’d expect them to last twice as long.” Wootliff thinks being under the CARSTAR brand has given his shop a head start on the aluminum competition. “We find they’re very likeminded individuals to us. The franchise has been very supportive and they’re very proactive. They’ve got experts inside the organization who’ve been able to give us good advice. They’re very much into coach-

ing their shops on how to get aluminum repairs going. “It’s hard for shops to become instantly expert in something,” he concludes. “When you have that expertise offered to you, it really helps. The industry around aluminum is still figuring it out. Some say, ‘Wait – the equipment will become cheaper.’ But eventually, you have to decide if you’re going to make those repairs. We’re not waiting. We’re excited to be able to handle these vehicles.”

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WIN Educational Conference Preview

WIN

The Road to Baltimore

WIN is excited to bring its 9th annual 2015 Educational Conference to the Baltimore Marriott Waterfront Hotel, Baltimore, Md. from May 4-6, 2015. Denise Caspersen, WIN Board of Directors Chair, gives Bodyshop readers a preview of what is expected at this year’s event.

Q. WHAT BRINGS THIS YEAR’S EVENT TO BALTIMORE? WHAT MAKES THE LOCATION AN IDEAL SETTING FOR WIN’S UPCOMING ACTIVITIES? A. In the WIN membership sur-

WIN is looking forward to Mike Anderson, from Collision Advice, to present the keynote, “Choosing Your Destiny.” Mike is a perfect example of creating and cultivating his future by choosing his destiny, going from an area collision shop owner and WAMBA member to becoming a well-recognized industry figure.

vey results following the 2014 WIN event in San Diego, WIN members pointed us east, and Baltimore is a perfect WIN fit. Baltimore is easily accessible and has a pleasant mix of commerce, culture, and historical charm, all of which lend themselves to another outstanding WIN Educational Conference. The Baltimore Marriott Waterfront, nestled on the Inner Harbor, provides both a professional environment for WIN learning and network experiences, and is a natural fitness fit for the WIN scholarship walk. The Baltimore Marriott Waterfront recently won the 2013 Gold Platter from Meetings & Conventions Magazine for Food & Beverage Excellence. Each year, the WIN Conference Committee hears membership voices of recommendations and spends many volunteer hours in search of the best possible location. 2015’s selection of Baltimore and the Baltimore Marriott Waterfront is a definite winner for WIN.

Q. HOW HAS THE ROLE OF WOMEN IN THE COLLISION REPAIR INDUSTRY EVOLVED IN THE YEARS THAT WIN HAS BEEN ACTIVE? A. Is it that the roles have evolved or that the individuals in the roles

Denise Caspersen, WIN chair, accepts a 2014 Cornerstone award from a Board member. The annual WIN Cornerstone Award recognizes the efforts of its volunteer board members whose contributions demonstrate their commitment to the WIN mission and vision, and set an example for others to follow.

Q. WHAT ARE SOME OF WIN’S PRIMARY GOALS FOR THE “CREATE AND CULTIVATE” THEME? HOW DOES MIKE ANDERSON’S PARTICIPATION EXEMPLIFY THIS THEME? A. WIN is fortunate to have members with talents at all levels in their career, and within all segments of the industry. As we approach the goals of Create and Cultivate for our 2015 Educational conference, WIN takes into account our unique membership and designs a program filled with industry speakers that are just as unique. The end game is to foster a conference platform of professional engagement that can be only found with WIN. “Creating and Cultivating” is a direct and tangible link to the WIN membership and leadership, the industry sponsors, and the speaking talent of the industry being presented. The WIN scholarship winners, the mentoring of those recipients by this year’s Most Influential Women in Collision Repair, and the many membership mentor relationships that grow from the connections made during the WIN Educational conference are all tied to this year’s theme of “Create and Cultivate.”

are becoming more visible and perhaps increasing in numbers? WIN was started in 2005 from the minds of a few passionate women and men with the mission of encouraging, developing, and cultivating opportunities to attract women to the collision repair industry, while recognizing excellence, promoting leadership, and fostering a network among women who are shaping the industry. The WIN foundational membership has remained consistent as the member body has grown in numbers and influence. Women have historically been a vital element of the collision repair industry, from the coownership of family-owned collision repair businesses to the strategic minds of material vendors, the associates within rental car companies, the agents of insurance, the instructors of repair techniques and technology, and the CEO of one of the world’s largest automobile manufacturers, General Motors. WIN is excited to see the visibility and influence of women in the collision industry continue to increase and advance within all segments of collision repair.

Q. WIN WILL BE CELEBRATING ITS 10TH ANNIVERSARY NEXT YEAR. WHAT WOULD YOU SAY HAS BEEN THE GROUP’S GREATEST ACCOMPLISHMENT? A. Reflecting on the past and looking towards the future, WIN’s largest accomplishment is its growing presence within the industry – as the membership grows, so has industry support, most notably the increasing scholarship support that WIN is able to generate. WIN continues to focus on the mission of encouraging, developing, and cultivating opportunities to attract women to the collision repair industry, while recognizing excellence, promoting leadership, and fostering a network among women who are shaping the industry. WIN is a not-for-profit organization dedicated to encouraging, developing and cultivating opportunities to attract women to collision repair while recognizing excellence, promoting leadership, and fostering a network among the women who are shaping the industry. www.womensindustrynetwork.com.

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Automotive Internet Directory Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com. To find out how your organization can be included in this directory and on the web, contact aross@jobbernews.com

AUTOMOTIVE ELECTRONICS

AUTOMOTIVE RECYCLERS

Allan’s Automotive Electronics Ltd.

Carcone’s Auto Recycling and Wheel Refinishing www.carcone.com With over 32 years of experience Carcone’s Auto Recycling & Wheel Refinishing is your one stop for quality recycled products and wheel refinishing needs. Call today at 1-800-263-2022 or visit us on line at www.carcone.com

www.allansautomotive.com Phone: 780-469-8060 Your Automotive Test Equipment Repair Specialist Tool Sales and Service. We provide service and warranty for most makes of automotive test equipment.

Standard Auto Wreckers View Our Online Inventory @ www. standardautowreckers.com or call 416-286-8686. Experienced Shipping Department to Ensure Parts Arrive Safely.

AUTOMOTIVE PARTS & ACCESSORIES Aisin World Corp. of America, Inc. (AWA), a leading Tier One automotive components supplier and one of the world’s largest manufacturers of aftermarket parts. AISIN’s original equipment technology and know-how is used to ensure product quality and reliability. To learn more about our products, request a catalogue today. www.aisinaftermarket.com

BUSINESS MANAGEMENT SERVICES The Automotive Aftermarket E-Learning Centre Ltd www.aaec.ca AAEC - BEST - Business Evaluation Support & Training - Instructing and Coaching with the Proven Business Management Tools that drives a shop’s Bottom Line, Team Culture and Marketplace Credibility.

Continental ContiTech

www.contitech.ca “An Aftermarket line so premium you can only call it Elite®.”

Introducing Snap Admail™ for small business Snap Admail™ is a fast and easy online tool for marketing your small business. It gives you a variety of design templates to choose from, precise ways to target your audience and 24/7 expert consultation. Plus printing and mailing of your message is looked after for you. Let Snap Admail™ take the complexity out of marketing your business. Enter promo code 50SAVE4 and SAVE $50* on your FIRST ORDER at canadapost.ca/ snapadmail

NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets. Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”

Vehicle Integrity Manager www.vehicleim.com/ More than just a replacement for your inspection sheet. Electronic Inspections are just the beginning!

HAND CLEANERS GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.

TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies. Auto Test Tools.ca

Your one stop for specialized diagnostic tools and accessories. Contact; www.auto-know.com, ronbrown@on. aibn.com, 1-800-665-8773

WAREHOUSE DISTRIBUTORS & BUYING GROUPS Bestbuy Distributors Limited www. bestbuydistributors.ca Independent buying group and warehouse distributor that allocates its profits to member shareholders and provides unbeatable value for independent jobbers. The E.R.I. Group www.theerigroup.com Canada’s Premier Machine Shop Buying Group

advertiser index 3M

13 www.3m.ca/meetfoosecontest

Axalta

2 www.axalta.ca

Axalta

5,7 www.cromax.ca

BMW Group

www.bmw4ir.ca

CARSTAR

www.carstar.ca

IFM North America

www.autopartsbridge.com

Martech Service Company

www.breathingsystems.com

Mirka

25 www.mirka.com

Mitchell International

NACE

23 www.NACEEXPO.COM

Sherwin Williams Automotive Finishes

www.mitchell.com

www.sherwin-automotive.com

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products

Clear Glass Coat Reducer/Coating 2 Pack AkzoNobel has expanded the LV650 line with the introduction of Sikkens Autocoat BT LV650 System 2 Pack, designed to offer advancements in reducer technology. The system portfolio includes an all-season reducer and pre-reduced clear, basecoat, topcoat, sealer (buff and grey), and surfacer (grey). The all-season reducer aids in eliminating seasonal and inventory complexity by replacing up to three existing Sikkens reducers. The removal of product variability better enables the user to deliver more consistent results. The pre-reduced clear, basecoat, topcoat, sealer, and surfacer helps shops improve productivity by removing steps in the mixing process. Each goes on smooth and is easy to apply. Additional productivity can be gained with using the clear, which allows for one-pass coverage. Sikkens www.sikkenscv.net

The new DeVilbiss Clean Clear Glass Coat is a water-based, easyto-use protective coating for indoor spray booth surfaces. Designed for easy application and removal, Glass Coat is durable and long lasting. DeVilbiss Clean Clear Glass Coat is available for immediate purchase in the United States and Canada. DeVilbiss www.autorefinishdevilbiss.com

Direct Electric Random Orbital Sander The Mirka DEROS (Direct Electric Random Orbital Sander) is not only the first ever electric sanding machine with a brushless motor and no external power supply, it is also light, powerful, ultra-reliable and offers far superior performance to conventional electric and pneumatic sanders. The Mirka DEROS is the lightest electric sander on the market but still equivalent to a 500W electric machine. Its closed-construction feature prevents dust from entering the motor, along with few wearing components to ensure low maintenance, a long lifespan, and high reliability. Mirka DEROS is designed to work perfectly with Mirka’s revolutionary NET abrasives. Mirka Abrasives www.mirka.com

Modern Classic Toolboxes Gray Tools Canada Inc. introduces the Pro+ line of tool storage solutions. Pro+ combines the distinctive, heritage look many professionals have come to prefer with modern features that ensure safe tool storage and years of reliable use. The new 17-product assortment includes top chests and roller cabinets in 28” and 42” widths, side riders, and utility carts that provide additional tool storage options. A wide variety of drawer configurations are available to accommodate bulky hand and power tools that professionals need for daily use. Some standard features include 100 lb. capacity ball bearing sides on all drawers, up to 14% more storage capacity than the previously offered models, premium 5” x 2” casters with rear 360-degree brake, a robust tubular lock system,and a redesigned all-steel double hook engagement mechanism. Gray Tools Canada Inc. www.graytools.com

Software Enhances Collaboration Mitchell International has introduced RepairCenter Hub, the property and casualty industry’s first real-time communication and collaboration platform. With built-in privacy controls, RepairCenter Hub leverages powerful social communication methods to enable collaboration within one and among several repair facilities. “We believe that effective communication is key to efficiently processing repairs, reducing service costs and increasing customer satisfaction,” says Jim O’Leary, VP of product management. In addition to information sharing, RepairCenter Hub provides alerts and updates that notify users when actions need to be taken. Users can subscribe to jobs and receive real-time notifications for visibility into the repair process. Through these alerts, shops no longer have to seek out information during the repair process, streamlining communication and enabling proactive business decisions. Mitchell www.repaircenter.mitchell.com

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products

Energy-efficient Urethane Clear AkzoNobel’s Sikkens Autoclear EnergySelect LV urethane clearcoat offers sustainable efficiency, performance, and profitability in a universal, two-pack option. Autoclear EnergySelect LV is formulated to maximize energy savings and streamline operational processes. Compatible with the Sikkens Autowave and Autobase Plus systems, this low-bake clearcoat meets all North American VOC regulations and performs well in virtually every temperature condition. A built-in flex additive also enables super easy application, excellent resistance to surface contamination, and quick, dust-free dry times to help speed booth production. Sikkens www.sikkensvr.com

Panel Bonding Adhesive Fusor 208B Panel Bonding Adhesive from Lord Corporation is a versatile epoxy-based metal and plastic panel bonding adhesive with no odour during application that also features a tack-free surface when cured. Suitable for panel, weld, and rivet bonding of all steel or aluminum panels, the adhesive provides excellent corrosion protection and strength. Further, its curing and handling strength can be accelerated with heat. Applications include installation of large steel, aluminum and SMC/FRP body panels such as quarter panels, floor pans, rear body panels, and roof skins. Fusor www.Fusor.com

Personal Air Breathing Unit The Personal Air Breathing Unit by Martech Services Company provides Grade “D” breathable air for a proper NIOSH approved respirator, and with the provided 54” tool air hose assembly, it will allow for a bypass of air for a paint spray gun. The Personal Air Breathing Unit is a 20 SCFM system, which allows for use with full hoods, equipped with vortex cooling tubes, if so desired. The Personal Air Breathing Unit works with the existing filter compressed air supply. The Personal Air Breathing Unit is complete, belt-mounted system, with a built-in filter with filter monitor, and a carbon monoxide monitor with both audible and visual alarms. The monitor runs on a single battery, and continuously monitors the air for compliance with current OSHA standards. Martech Services Company www.breathingsystems.com

Low Read-Through Acrylic Adhesive Lord Corporation announces the Lord 810 LRT acrylic adhesive system. When cured with Lord Accelerator 20, Lord 810 LRT Acrylic Adhesive creates a flexible system for bonding metals, such as aluminum, galvanized steel, and cold rolled steel, as well as engineered plastics such as PC-ABS and ASA. The adhesive system delivers fast cure speed and strong bonding with little to no bond-line read-through. Lord Accelerator 20 allows precise control of the adhesive bond-line thickness due to its content of glass beads. As requirements change for conditions such as lightweighting, longevity, and quality – and a mixture of substrate materials become more popular – manufacturers have begun to rely more on adhesives for bonding. Lord Corporation www.lord.com

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By Martha Uniacke Breen

AudaVision 2015

AudaVision 2015: Mapping the Future

By L.C. Smith

Over two days, 25 presenters offered a fascinating glimpse into the car, and the driver, of tomorrow

he future is here, according to AudaVision’s 25 presenters, guest panellists, and keynote speakers. The two-day conference, held this April at Toronto’s historic waterfront Palais Royale, offered a wealth of information to dealers, shop owners, and other industry members in the audience. Much of it centred around high-tech solutions to auto maintenance and repair as well as the insurance claims process. Even more intriguing, experts examined the potential impact of Gen Y consumers and the outlook for new business down the road. Here’s a recap of what was said.

The Digital Revolution The advent of the Cloud has redefined how computers manage our business affairs, said Todd James, VP of industry relations for Oracle, and Mark Breading, partner in insurance advisory firm Strategy Meets Action. The leap in available bandwidth and data storage means lowered costs while increasing core competencies, including productivity and customer service, by tying everything together in neat, cross-correlating bundles. The Cloud’s capture of Big Data, detailing the minutiae of our daily lives, can be analyzed to build more connectivity. It also heralds the so-called Internet of Things, wherein machines talk to other machines about human needs. Although automated vehicles are still in development, the rest of this futuristic scenario is already in full swing, including telematics technology that records and transmits every action of a vehicle. James says by 2016 alone, Big Data is poised to pull in $17 billion in revenue; in the following year, the Internet of Things is predicted to amass $290 billion. All of this is fuelled by society’s acceptance of digital connectivity – mobile e-commerce, for instance, is expected to reach $1 trillion in revenues by 2017. According to Jamie Watters, director of product management, the new AudaNet program on the Audatex platform has been crafted to leverage Big Data and interoperability in the Cloud ecosystem, as well as enhance and streamline the claims procedure. (Among its many features is the ability to write estimates on and take photos with a hand-held tablet, present moveable 3D views of the exploded car body, and communicate instantly with internal departments and outside suppliers and partners.) Other programs under the Solera umbrella now taking advantage of the digital revolution include AudaVIN, which lets a shop drill down to the last digit on a VIN code, and InPart for Collision, a single-source parts procurement program connected with APU that offers comprehensive real-time search and a flexible rules engine to support different insurance estimating processes.

The Customer Experience Brian Solis, principal and “digital anthropologist” at the technology research firm Altimeter Group, admits that the rapid change of the past 15 years or so has left many businesses in reaction rather than

proaction mode. This will sort itself out soon enough — by 2020, over 50% of our workers will be Wi-Fi-friendly millennials. Once society as a whole is more in sync with high-tech advances, we will be better positioned to plan for success. Key to this, said Solis, is what he called “the customer experience.” Broader than customer service, this encompasses the entire lifecycle of every point of contact between a business and an individual consumer. For Tony Krajewski, a partner and technology specialist at Deloitte LLP, the early 20s to mid-30s Gen Y customer will be the game changer. After studying 23,000 consumers throughout 19 countries, he has discovered that this generation prefers an urban over suburban lifestyle, and is willing to use a variety of alternate modes of transport to cars, what he calls “the Uberization of mobility.” The numbers are dropping in terms of vehicle and even driver’s license possession; however, those who do have their own transport also expect built-in safety technology, such as lane departure and collision warnings, that protects them from their own sometimes dangerous driving. Given this arc, Gen Y’s seem perfect candidates for automated cars – perhaps from a ride-share fleet – that allow them to sit back and text while in transit. On the other hand, DesRosiers Automotive Consultants head Dennis DesRosiers told attendees, “Much of the technology scaring the hell out of this industry will happen 20 or more years down the road.” Any downside represented by Gen Y attitudes towards driving will be more than made up for with new immigrant vehicle acquisition. In fact, car ownership appears headed for record territory over the next two to five years, and even upwards of a decade, he claims. It’s already a $200 billion annual industry in Canada, and is expected to continue to grow to the tune of some two million units by the end of the decade. A record number of new car models will be launched over the next two years, buoyed by hefty promotional dollars. All these new cars come with extended lifespans, thanks to the high quality of their manufacturing. This means survival rates will be double compared to 15 years ago – translating into a great deal of maintenance and repair opportunities. And the same holds true for the used car market. DesRosiers concluded his keynote speech and the AudaVision conference itself with this summation: “Longer lasting cars means a very healthy Fixed Operations aftermarket – more so for dealers, but this will trickle down to the independents. [Even though] increased technical complexity gives OEs the edge, because they have the specialized equipment, there’s still lots of room for ‘Joe,’ your local independent. He can’t do all the high-end marketing and may not have all the equipment, but he’s best at connecting with his customers on a very personal level.”

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