Service Station & Garage Management November 2013 by Annex Business Media

SSGM Service Station and Garage Management READ BY AUTOMOTIVE REPAIR SHOP OWNERS AND TECHNICIANS SINCE 1955

NOVEMBER 2013

LOW-COPPER

FRICTION

Plus

Batteries Technical

TIP

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SSGM what’s inside November 2013

Vol. 42 No. 9

Service Station and Garage Management

EDITOR Tom Venetis (416) 510-6790 tom@ssgm.com TECHNICAL EDITOR Jim Anderton jim@ssgm.com

CONTRIBUTING WRITER Andrew Brooks PUBLISHER Marc Gadbois (416) 510-6776 marc@ssgm.com SALES MANAGER Jay Armstrong (416) 510-6745 ACCOUNT MANAGER Jim Petsis (416) 510-6842 CIRCULATION MANAGER Selina Rahaman (416) 442-5600 ext 3528 srahaman@bizinfogroup.ca SUBSCRIPTION ENQUIRIES Roshni Thava (416) 442-5600 ext 3555 ART DIRECTOR Ron Taylor

See Page 14

PRODUCTION MANAGER Steve Hofmann (416) 510-6757

See Page 28

PRINT PRODUCTION MANAGER Phyllis Wright

Brakes

VICE PRESIDENT CANADIAN PUBLISHING Alex Papanou

Low-Copper brake formulations coming to market. . . . . . . . . . . . . . . . . . . . 14

PRESIDENT BUSINESS INFORMATION GROUP Bruce Creighton

Tech Tip Chrysler LIN-Bus Network diagnosis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Batteries Changing battery technology for today’s vehicles. . . . . . . . . . . . . . . . . . . . . 24

Telematics Aftermarket ready for telematics revolution. . . . . . . . . . . . . . . . . . . . . . . . . . 28

Departments Editorial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 News. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Baywatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Internet Directory. . . . . . . . . . . . . . . . . . . . . . . . . . 34 Advertiser Index. . . . . . . . . . . . . . . . . . . . . . . . . . . 34

*For BlackBerrys: Go to your BlackBerry messenger and select Scan Barcode. *For iPhones: Use the App Store to download Beetagg Reader Pro.

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We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund of the Department of Canadian Heritage.

In association with CANADIAN

AUTOMOTIVE Technician

AWARD-WINNING MAGAZINE HEAD OFFICE Business Information Group 80 Valleybrook Drive Toronto, ON M3B 2S9 Contact us via one of the following methods: Telephone: 416-442-5600 Facsimile: 416-510-5169 Website: www.ssgm.com Service Station and Garage Management is published by BIG Magazines LP, a div. of Glacier BIG Holdings Company Ltd., a leading Canadian information company with interests in daily and community newspapers and business-to-business information services. Subscription rates: Canada $51.95 + HST + applicable taxes per year; $82.95 + HST + applicable taxes for 2 years; single copy price $7.00 + $0.42 HST + applicable taxes. USA $91.95US per year; single copy price $10.00US. All other foreign in US $93.95 per year. All rights reserved. Printed in Canada. US office of publication: 2424 Niagara Falls Blvd, Niagara Falls, NY 14304-5709. Periodicals Postage Paid at Niagara Falls, NY. USPS #009-192. US postmaster: Send address changes to Service Station and Garage Management, PO Box 1118, Niagara Falls, NY 14304. Return undeliverable Canadian addresses to: Circulation Dept., Service Station and Garage Management, 80 Valleybrook Drive, Toronto, ON M3B 2S9. Postmaster: please forward forms 29B and 67B to 80 Valleybrook Drive, Toronto, ON M3B 2S9. Printed in Canada. All rights reserved. The contents of this publication may not be reproduced either in part or in full without the consent of the copyright owner. From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us. Member of the Audit Bureau of Circulations Publications Mail Agreement #40069240 Print edition ISSN 0381-548X On-line edition ISSN 1923-3396 Member of

Inc.

Association of Business Publishers 205 East 42nd Street New York, NY 10017

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THE MOST IMPORTANT PART ABOUT SERVICE? THE PARTS. Start the job right with genuine Ford Motorcraft® parts. The only parts manufactured speciﬁcally for Ford and Lincoln vehicles. Take our remanufactured alternators. Critical parts such as brushes and bearings are always replaced with original equipment components. That means peace of mind for you and your customers. For the best quality and more satisﬁed customers, choose Ford Motorcraft® parts from your local Ford Store.

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|| Tom’s Editorial

The Coming Wireless Service Bay T By Tom Venetis, Editor

The move is to seamlessly link diagnostic and repair information to shop software so work estimates can be made and parts queued up for ordering without the service technician leaving the bay.

his year’s AAPEX/SEMA show in Las Vegas showcased how much wireless connectivity is going to be part of tomorrow’s service bays. A range of technology providers, from Delphi to OTC, showcased technologies designed for technicians to connect to the latest repair information without having to leave the service bay. Each showed how new tools can not only pull the needed diagnostic codes and information from the vehicle, but take that information and connect seamlessly to the ‘Cloud’ to pull down repair information, vehicle updates and ‘real world’ service tips. The service technician will never have to leave the bay or the side of the vehicle and go to a distant laptop or desktop to get that information. They won’t even have to access different databases as the scan tools and systems will now access all of the information from, say, Mitchell 1 to Identifix simultaneously. It will summarize the information and present the most likely fix while pulling out needed wiring diagrams or re-flash codes. It does not stop there. The move is to seamlessly link diagnostic and repair information to shop software so work estimates can be created and parts queued up for ordering. These work estimates can then be printed by the service writer and shown to a waiting customer or emailed to their smart phone or office in order to get that person’s approval. Others demonstrated solutions that allow a technician’s smart phone or wireless tablet device to become a diagnostic tool. We often speak about the need for shops to invest in new equipment in order to stay up-to-date on vehicle repair. Too often we focus on large service equipment, tire changers and faster lifts, new refrigerant machines or fluid changers. Sometimes we talk about the need to keep up with new scan tools and maintaining subscriptions to online repair information databases. All of them are important. What shops must start focusing on is making sure they have the wireless connectivity needed for these new wireless scan tools and equipment to work. There are still a surprising number of service shops that have no wireless service or simply see it as a means of giving customers a way of accessing their email and YouTube while they wait for the work to be done. Wireless is not something they think about for the service bays. Wireless tools and continuous connectivity are going to be crucial to not only work on today’s complex vehicles, but to retain customer loyalty, as many expect businesses to be using the latest technology. If time is lost as technicians run about looking for a free desktop or laptop, or to come to the service writer’s desk to find wiring diagrams, customers will likely take their vehicle somewhere else.

What do you think? Have your say and speak your mind! letterstotheeditor@ssgm.com 6 SSGM November 2013

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|| News Briefs WORLDPAC Introduces TRW Branded All-Makes Premium Chassis Program to its Portfolio

WORLDPAC, Inc. announced the introduction into the North American Aftermarket of TRW’s new all-makes premium chassis program. TRW is a global leader in automotive safety. Ranking among the world’s largest Original Equipment (OE) chassis system providers, the business supplies all major vehicle manufacturers and holds leading positions in all of its primary product categories. The comprehensive premium parts program focuses on all makes and models and consists of: control arms, tie rods, stabilizer links, ball joints, tie rod ends and assemblies, idler and pitman arms and bushings. TRW utilizes the latest technologies and OE manufacturing standards in order to offer a chassis program of excellent quality to the aftermarket. The program has some key differentiators including low friction plastic seat technology and inclusion of all installation hardware and fitting instructions in the box, saving the technician time and avoiding fitment issues. Supporting sales and marketing materials are also available along with full technical support. “By bringing on board a premium chassis line from one of the premier tier one suppliers, we believe it will fulfill a needed market segment that is currently neglected in the aftermarket, ” said Mario Recchia, WORLDPAC’s senior vice-president of Marketing. “TRW has an unrivalled global presence and OE pedigree and this program offers our customers who demand superior quality from recognized suppliers, the perfect solution.” TRW’s IAM director Russ Stebbins commented: “We are pleased that WORLDPAC is taking on the national distribution of TRW’s chassis product program in North America. WORLDPAC is a respected and wellknown nation-wide company in the area of distribution and we are confident that this is the right way for our OE quality, premium program to enter the market and to grow organi8 SSGM November 2013

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Gabriel Wins 2013 Presidents Award for Electronic Data Excellence at NCMA Gabriel (Ride Control, LLC) announced its web catalogue was awarded a bronze Presidents Award in the Web Catalog Division at the 2013 National Catalog Managers Association (NCMA) awards. Gabriel received the bronze President’s award for its 2013 HeavyDuty E-Catalog. There were 25 entries in the Web Catalog division this year. The NCMA awards honor the best examples of web catalogues, print and mobile apps each year. cally within it. We share a passion for quality and efficiency, are both committed to offering the highest caliber of customer service and believe that this venture will prove to be extremely successful.”

Delphi Product & Service Solutions Announces Third Annual Dream Shop Winner at AAPEX 2013

Delphi Product & Service Solutions (DPSS) announced the winner of its third annual “Win the Delphi Dream Shop” sweepstakes giveaway at the company’s Automotive Aftermarket Parts Expo (AAPEX) press conference in Las Vegas. The winner, Scott Maxwell, a technician from Wellston, Ohio, will receive Delphi parts, tools, equipment and training to help him upgrade his current shop to a Delphi Dream Shop. The prize is part of Delphi’s Dream Shop promotion, DelphiDreamShop. com. The promotion will start again in January 2014. “I am still in shock and cannot believe I won,” said Maxwell, an automotive technician for almost eight years. “My knowledge and career as a technician will definitely grow, now that I have the right tools, equipment and training; everything I need thanks to Delphi.” Scott was flown to Las Vegas for the November 5, 2013 announcement, compliments of Delphi, receiving three

Judged by a panel of peers, the awards were presented at the 2013 NCMA conference in St. Louis, Mo. “We appreciate the acknowledgement from NCMA of the quality of the Gabriel Heavy-Duty E-Catalog,” said Janet Qian, director Strategy and Marketing for Gabriel. “This award confirms the commitment Gabriel makes every day to provide our customers with the most accurate, current and comprehensive product information available.” days and two nights at the Venetian. The sweepstakes drawing took place on October 14, 2013. The Delphi Dream Shop giveaway includes equipment needed to service today’s advanced vehicle technologies. Included in the prize package are a Delphi diagnostic scan tool with Wi-Fi-enabled tablet PC, a supply of hand tools with deluxe tool chest, a high-performance laptop with shop management software, a gas caddy, fuel system tester and an A/C recovery machine. Other items include a car lift, engine lift, compressor and air tools, two-ton service jack, battery tester/charger, and brake lathe. Delphi will also provide comprehensive training, as well as its Auto IQ Service Solution for further online diagnostic support and parts from its fuel, engine management, heating and cooling, and diesel product portfolio.

Identifix Unveils New Corporate Web Site

Identifix has updated its corporate web site at identifix.com. The new site reflects the company’s position as the authority in providing shortcut diagnostic tests and confirmed fix procedures as well as OEM service and repair information, factory scheduled maintenance and estimating information, helping its customers to increase productivity and revenue. “Despite an abundance of content, our previous website needed to do www.ssgm.com

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|| News Briefs a better job of telling our story and speaking to potential customers about how we can help them fix more vehicles accurately and profitably,” said Matt Cascarino, Identifix’s director of marketing. “We know shop owners are busy, so we now present our product attributes and benefits in a format that’s easier to absorb through limited text, an improved layout and a much greater use of video. Everything we do is driven by the needs of our customers and our refreshed website is no exception.” The new identifix.com was redesigned with both prospective and existing customers in mind. Potential subscribers are able to get a clear understanding about the products and services Identifix offers in a structured, easily navigable and concise manner. Current subscribers to Identifix’s online tool, Direct-Hit, will notice prominently placed content that communicates the latest information about product enhancements and company news. Information is delivered through high-level overviews, videos and a unique Test Drive section where users can access all of Direct-Hit’s features using a demonstration vehicle. Additional enhancements include easy access to training resources, such as short how-to videos and the addition of a Latest Updates section. Visitors can also view selected Fixes of the Week, which showcase interesting or unusual customer-submitted fix information.

ALLDATA, MAM Software Launch ALLDATA Manage Online

MAM Software announced that ALLDATA LLC, a U.S. provider of manufacturers’ automotive repair information and solutions for professional automotive service and collision repair garages, has entered into a strategic agreement with MAM Software to launch ALLDATA Manage Online, a cloud-based garage management system. “At ALLDATA, we are all about helping garage owners and managers 10 SSGM November 2013

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VL Introduces VIN Barcode Scanning App VL Communications announced a VIN barcode scanning app for AB Magique software users. Anyone can download the application directly to their Android or Apple devices and scan a VIN barcode and send it to their current estimate. This allows technicians to get faster and more accurate information. increase their profits and reduce their stress,” said ALLDATA president Jeff Lagges. “Joining with MAM Software to take garage management into the cloud was the next logical step in our continuing effort to help garages succeed in a very challenging business climate. MAM Software is a major provider of garage management solutions and an excellent fit for ALLDATA. Garage owners and managers who already use our traditional ALLDATA Manage program love it, and the online version will make their lives even better.” ALLDATA Manage Online is an advanced, easy-to-use garage management tool for generating fast and easy repair estimates, repair orders and invoices. The program includes a comprehensive vehicle owner database and integrated labour and parts costs, as well as online ordering from all the leading parts catalogues. Many other profitability and productivity features are built in, including automatic backups and updates. ALLDATA Manage Online is easily accessible anytime, anywhere, from the counter to the repair bays to offsite. As part of its customer service commitment, ALLDATA will convert existing garage databases at no additional charge. Commenting on the product launch, MAM Software CEO Mike Jamieson said, “We are very excited to be working with such a well-known and respected brand as ALLDATA. This agreement will allow MAM Software to capitalize on ALLDATA’s market position and strengthen our presence within the US auto repair sector. Combining our respective

In a matter of seconds, one has the Year, Make, Model, the VIN (and more), and is able to look for the correct parts for the right vehicle, using VL’s state-of-the-art e-commerce integrations. To enable the VIN barcode scanning app contact VL’s Technical Support team at 1-800-268-4044. offerings within a single platform will create a best-of-breed garage management solution that will harness the experience and expertise of each organization. By leveraging our innovative cloud GMS platform, ALLDATA will simplify the deployment and management of software and data services to its customers.”

MAHLE Clevite Introduces SMART PART(ner) Campaign

MAHLE Clevite Inc. has introduced its “SMART PART(ner)” campaign. Focused on the message to all aftermarket partners, the new campaign highlights the added benefits technicians receive when selecting a MAHLE part, and the enhanced partnership established with distributors when they choose MAHLE Clevite. Added benefits include technical expertise, superior customer service and product training support. The SMART PART(ner) campaign supports the complete MAHLE Clevite product offering — from gaskets, engine bearings, and engine parts; to filters, turbochargers, and the new thermostat offering. Additionally, it places an emphasis on the MAHLE Clevite customer service programs, including product training, online catalogue and technical bulletins. “Technicians around the world already are confident when choosing MAHLE Clevite branded products, but they are looking more to us for product information, technical expertise and overall support” said Ted Hughes, manager, marketing for MAHLE Clevite. “The SMART PART(ner) campaign creates a chanwww.ssgm.com

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|| News Briefs nel for us to focus more on what distributors need to do business and what technicians need to maximize time in the shop. This campaign is just another way MAHLE Clevite shows support for aftermarket partners in maintaining a profitable repair business.” The SMART PART(ner) campaign officially launches at the 2013 AAPEX show and can be seen in print industry trade publications and e-newsletters. Additionally, MAHLE Clevite sales literature reflects the new campaign, placing more of a focus on the product and technical support received when purchasing a MAHLE Clevite product.

OTC Debuts Mid-Range Scan Tool based on Android Platform

OTC’s next-generation scan tool, the Encore, made its debut at the 2013 Automotive Aftermarket Products Expo (AAPEX) held in Las Vegas. The Encore is OTC’s first integrated scan tool for Android for the North American market, capitalizing on the operating system’s speed, ease of use and functionality. “Relying on more than 30 years of best-in-class OEM coverage and the Android OS, Encore is poised to be the technician’s favourite tool,” said Jim Fish, Bosch vice-president of global diagnostics. “We’ve made diagnostics easier, faster and more efficient for the technician while maintaining OTC’s commitment to data, customer support and vehicle compatibility.” Utilizing Wi-Fi and Bluetooth wireless capability, technicians can spend more time diagnosing and fixing vehicles without having to leave the vehicle to search for additional information. “The Encore helps the technician scan, identify and fix a vehicle to beat the flat rate, increasing productivity and profits,” added Fish. The Encore will be available in December 2013 through OTC’s traditional distribution channel partners. Positioned as a mid-range scan tool, Encore offers more vehicle coverage and features than competitive products 12 SSGM November 2013

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Mitchell 1’s SureTrack Exceeds 11 Million Articles in 2013 Mitchell 1’s experience-based diagnostic information resource, SureTrack, has recently exceeded its goal of reaching 11 million articles in 2013, providing technicians with valuable information to help them repair vehicles, including “Real Fixes” from a community of technicians, component tests and waveform libraries. SureTrack is an easy-to-search system that brings together a unique combination of intelligence and expertise to help aftermarket automotive shops increase accuracy and efficiency from diagnosis to completed repair. “Mitchell 1’s focus on the continued expansion of our SureTrack data underscores our commitment to the automotive repair industry,” said Ben Johnson, director of product management for Mitchell 1. “Not only have we achieved our goal of having over 11 million actionable pieces of information in our SureTrack product by 2013, but we also are adding information at over 12,000 articles per day and in its class. The Encore is assembled in the U.S.A. in OTC’s North American manufacturing facility based in Owatonna, Minnesota. Some components are globally sourced.

GE Lighting Displays HighPerformance Headlamp Lighting Solution at AAPEX

GE Lighting brings crisp, white light through Xenon-powered technology with its GE NIGHTHAWK XENON headlights, which focus up to 120 per cent more light on the road (measured in an area illuminated with more than 15,000 candelas in light intensity) versus standard halogen headlights for increased driver visibility. GE showcased the headlight technology at the recent Automotive Aftermarket Products Expo (AAPEX) in

continue to invest to accelerate that volume even further. M itchell 1 is and will continue to be the industry’s source for information — whether provided by the OEM or repair professionals.” As the industry’s most comprehensive source of information for professional technicians, SureTrack combines diagnostic experience with repair timesavers and detailed parts replacement records, all wrapped in an interactive community of thousands of repair professionals and expert technicians. This information is available in a single location, so technicians no longer have to search multiple databases with multiple logins and subscriptions to find the data they need to complete the repair. SureTrack is integrated with ProDemand, Mitchell 1’s industry-leading OEM repair information solution, giving shops an end-to-end solution for diagnosing, estimating and performing the needed repairs that is unmatched in the industry. Las Vegas. Available in a variety of sizes and shapes to meet most consumer automotive needs, GE NIGHTHAWK XENON headlights offer the highcaliber performance and appearance associated with high-intensity discharge (HID) systems. Their superior light output is delivered by design with an ultra-fine filament and specialized coating system, which generate a color temperature that is close to daylight. Those looking to upgrade headlight technologies will appreciate GE NIGHTHAWK XENON headlamps for their ease of installation, as they operate on standard 12-volt power and can be installed without a conversion kit. GE NIGHTHAWK XENON headlights also meet all DOT requirements. news continues on page 18 www.ssgm.com

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THE MOST IMPORTANT PART OF SERVICE? THE PARTS. Start the job right with genuine Motorcraft® parts, the only parts manufactured speciﬁcally for Ford and Lincoln vehicles. Take our replacement spark plugs, designed for maximum reliability. For the best quality and more satisﬁed customers, choose Motorcraft® parts from your local Ford Store. See dealer for details.

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|| Brakes

Race Is On For

Low-Copper Friction Manufacturers of automotive friction are starting to market new brake formulations to meet low-copper standards By Tom Venetis

utomotive friction makers are beginning to announce new lowcopper friction for the aftermarket in the ongoing effort to meet the ‘Better Brake Laws’ announced in some U.S. states. ‘Better Brake Laws’ were first announced in California and Washington State. The legislation mandates the reduction of heavy metals and copper. Copper is known to cause damage to certain kinds of fish and sensitive

watersheds, lakes and rivers. The laws have broad industry support, with the Motor & Equipment Manufacturers Association, Brake Manufacturers Association and the Heavy Duty Brake Manufacturers Association giving their support to the initiative. All the producers of automotive friction have agreed to participate in a self-certification process where they will have an industry-sponsored registrar that will ensure a third-party lab

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will determine the compliance of the submitted friction materials meet with the legislative requirements. The Society of Automotive Engineers (SAE) has worked with industry members to create an industry standard for markings that will appear on the packaging of automotive friction, a Three Leaf design that will clearly identify friction materials as being low-copper. “While the legislation is statebased, it actually has global impli-

Federal-Mogul Corp. has announced that its Wagner ThermoQuiet CeramicNXT brake pads featuring Wagner OE21 formulations are full-line of replacement ceramic pads meeting low-copper certification by NSF International. www.ssgm.com

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Brakes || cations since brake manufacturers and vehicle OEMs are expected to introduce new, compliant formulations across all markets,” says Chris Battershell, director, braking North America, Federal-Mogul Vehicle Components segment, makers of the Wagner brake line of friction. “The initial compliance level — identified as Level ‘A’ by the Automotive Aftermarket Suppliers Association [AASA] and Brake Manufacturers Council — regulates cadmium, chromium, lead, mercury and asbestos. Level A compliance is required by January 2014 in California and January 2015 in Washington State. The next level of compliance — Level ‘B’ — is required by January 2021, and covers all of the Level A metals as well as copper, which must be reduced to less than five per cent of material content by weight [“low copper”]. The final level of compliance — Level ‘N’ — reduces copper content to less than 0.5 per cent of material weight [“zero copper”]. The deadline for Level N compliance is January 2025.” While the transition to low-copper friction is being rolled out in phases, friction makers have already started to bring out low-copper products to the market, says Terry Heffelfinger, vice-president, product development R&D/quality with Brake Parts Inc., maker of the Raybestos line of friction. The challenge for friction makers is that in moving to new formulations one has to keep the same qualities in the new lowcopper friction material that vehicle owners have come to expect from today’s high-quality ceramic friction, which is low noise, stopping power and wear. Anything less will not be tolerated by vehicle owners or installers. At AAPEX/SEMA this year, Brake Parts Inc. announced the Element 3 brake friction with Enhanced Hybrid Technology (EHT), combining the best attributes of ceramic and semi-metallic into one brake pad formulation, offering vehicle owners a combination of quiet perforwww.ssgm.com

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mance and durability, and reducing the copper. “In the past you had NAO, Ceramic or Semi-Met,” says Heffelfinger. “What we have done is combine the best of both worlds, of semi-metallic and ceramic. Semi-metallic has certain advantages and ceramic has certain advantages. What we have done is come up with Element 3 with Advanced Hybrid Technology. What

we had done is come up with a new friction formulation that is environmentally friendly, is compliant up to the 2021 [Level B] regulation for copper in Washington State and California. It delivers on the stopping power and braking control. It has great pedal feel and provides no-noise.” Heffelfinger adds Brake Parts Inc. put its Element 3 through rigorous real-world tests and industry standard

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|| Brakes

tests in order to show that the low-copper formulation meets consumer and industry performance measures. Element 3 went through a range of Dyno validations, such as SAE J2784, was used on domestic, foreign name-plate and fleet vehicles and benchmarked on noise, braking, wear and groan measures. “The analogy that I would use is that when we began to take asbestos out of brakes 15 years ago we came out with non-asbestos organic materials that did not work so well,” Heffelfinger continues. “There were pulsation issues, and the performance and stopping power was not there. That is why we have done over a million miles of road testing, put [Element 3] on all kinds of different vehicles and fleets across the country, and tested on all the standards in the industry to prove that it is as good a product as we say.” Wagner Brake recently introduced 2021-compliant lowcopper formulations — known as Wagner OE21 — now available in Wagner Thermo Quiet CeramicNXT brake pads. The Level B LeafMark designation, indicating full compliance with 2021 requirements, is now being added to ThermoQuiet CeramicNXT packaging. Bosch announced at the AAPEX/SEMA show in Las Vegas a new set of copper-free ceramics for its QuietCast 16 SSGM November 2013

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line of friction. According to the release given at the show to the automotive press, the new materials will meet the highest performance standards and will be introduced in the first quarter of 2014, well ahead of the 2025 deadline. “As a manufacturer, we make sure that low-copper brake products have the same characteristics as our copper brake product line in terms of quality, fit, form, function and performance,” says Ramzi Yako, president of ProMax Auto Parts Depot Ltd. “We are supplementing ingredients in our formulation that are harmful to our environment with environmentallyfriendly ingredients that should not have any effect on the quality of the performance of the brake pads. Drivers or installers should not be concerned by removing copper from the formulation. We have other ingredients that we can use to replace copper. We are already testing product with low-copper and test results have showed no loss in quality of performance.” “Wagner ThermoQuiet CeramicNXT brake pads, with Wagner OE21 technology are our best brake pads ever,” says Federal-Mogul’s Battershell. “We’re confident that as technicians and consumers learn about the advantages of these new pads, they will want to quickly transition to low-copper technology. These formulations are 35 per cent quieter and provide 15 per cent more stopping power and up to 40 per cent greater fade resistance than our previous Wagner ceramic formulations. “Wagner brake engineers developed an advanced tribological ‘fingerprinting’ process that enabled us to map the dynamic properties of copper in a full range of operating conditions and then identify alternative materials that provide superior NVH control, improved stopping power, reduced fade and outstanding dusting characteristics,” says Battershell. “So by recommending Wagner ThermoQuiet CeramicNXT brake pads featuring OE21 technology, the service writer can focus on these proven performance benefits. That’s a compelling message for any vehicle owner.” SSGM www.ssgm.com

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|| News Briefs — continued from page 12 Raybestos Rattlesnake Sweepstakes Winner Hits Jackpot in Vegas Stauffer told everyone in the audience he looks forward to announcing the grand prize vehicle for next year’s sweepstakes build.

Vast-Auto Announces the Opening of a Distribution Centre in London

Winner of the 2014 Raybestos Rattlesnake Toyota Tundra Dave Cramer from Vancouver, Washington.

At the Automotive Aftermarket Products Expo in Las Vegas, representatives from Brake Parts Inc. and Affinia Global Chassis, the respective manufacturers of Raybestos brake and Raybestos chassis products, presented the keys to the winner of the 2014 Raybestos Rattlesnake Toyota Tundra. Its new owner, Dave Cramer, is a property manager with Ross Pacific Management in Vancouver, Wash. “To say I’m excited would be an understatement,” said Cramer. “I must have entered ten-thousand contests in my lifetime, and this is the first time I won anything.” Cramer said he’s a bit of a car fanatic. “I’m single, but I own five cars!” The Raybestos Rattlesnake ups that to six. Cramer’s son Eric, a deputy sheriff and retired army ranger, joined him at the presentation. The signature-edition truck was the grand prize in the brands’ Summer 2013 North American sales promotion. The winning entry was pulled from more than 170,000 entries received. “Presenting a vehicle this impressive is always exciting,” said Jeff Stauffer, senior vice-president, global marketing, Brake Parts Inc. “We’re always happy to deliver our grand prize to someone who appreciates the effort and the engineering that goes into a custom build. Dave is going to be the envy of every truck enthusiast in Vancouver.” Addictive Dessert Designs custom18 SSGM November 2013

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ized the Raybestos Rattlesnake, which includes custom bumpers, side steps and chase rack. World-renowned tattoo artist, Corey Miller, gave the truck its custom wrap. A rattler with the flair of a Corey Miller tattoo is shown on both sides of the truck, and a signature “Raybestos Flying R” is emblazoned on the hood. Thanks to Toyota Racing Development, a Toyota 5.7-Liter aluminum i-FORCE DOHC 32 valve V-8 with a tuned TRD Supercharger helps the Raybestos Rattlesnake reach 600+ hp. It also includes a high-lift off road suspension and off-road shocks. Its stopping power comes from the same Raybestos short track racing brake package used by the Joe Gibbs Racing team … and the Raybestos Rattlesnake stretches its off-road muscle with Raybestos Professional Grade chassis parts. Nicholas Jacquez, vice-president of marketing and product development for Affinia Global Chassis said, “This was a true team effort. Individual artists, craftsman, engineers and marketers all came together to build an amazing truck and an equally dynamic marketing program. This shows what you can do when you give creative thinkers and builders free reign.” “This was our very first custom truck build,” said Stauffer, “and we couldn’t have done such an incredible job without the proficiency and knowhow of Toyota Racing Development.”

Vast-Auto Distribution announced the opening of its newest distribution centre in London, Ontario bringing the total count to five. The target opening date is March 2014. Vast-Auto is very enthusiastic about this addition. It will offer a strong value proposition to parts stores located in South Western Ontario. The significant investment in inventory will provide local parts stores with a wide assortment of vehicle parts and accessories of both national and private label brands, therefore reducing lead times and allowing them to better serve their customers. The addition of this facility in London supports Vast-Auto’s ongoing growth strategy in the Ontario market. “This is a very important market for us and we are committed to offering parts stores parts availability through accessibility with our wide product assortment, and provide value-added services to fulfill the needs of our growing customer base” said John Del Vasto, president of Vast-Auto Distribution. “We continue to reinforce our focus on service as a key differentiator from our competition. This reflects our commitment to our customers and reinforces our proximity strategy with our channel partners across Ontario and Quebec,” explained Del Vasto.

ALLDATA Products Help Auto Shops Unplug, Yet Stay Connected

At the 2013 Automotive Aftermarket Industry Week trade show in Las Vegas, ALLDATA LLC showcased its ALLDATA Mobile app and cloudbased ALLDATA Manage Online shop management system. “ALLDATA was an innovator from the very beginning,” said ALLDATA www.ssgm.com

13-11-18 9:46 AM

News Briefs || president Jeff Lagges. “We were first to market with manufacturers’ repair data in electronic form, and we are still developing technologies designed to help automotive repair shops thrive. Industry Week is the perfect time to showcase what we have been working on. The ALLDATA products being debuted at the shows are part of our longer-term strategy of creating practical, easy-to-use tools that improve shop operations and profitability.” ALLDATA Mobile is now available as an iPad app and will soon be introduced on the Android platform. With ALLDATA Mobile, technicians can access ALLDATA’s database of vehicle manufacturers’ diagnostic and repair information. They can also connect to vehicles through the OBD port, read VIN information and pull standard P Codes, which are linked to specific manufacturers’ repair articles. ALLDATA Manage Online is a streamlined, browser-enabled application. Because of this, a service writer can have access to ALLDATA Manage Online anywhere within a repair shop that has WiFi – even from tablets/mobile devices. As an online product, there is no installation and backups and updates are automatic.

provides the MAHLE Group with the resources to offer a full line of thermostat products to the automotive aftermarket. “Resulting from the acquisition, MAHLE Original and Behr thermostat products incorporate the development and production expertise of the Behr Group combined with the power of the MAHLE brand,” said Jon Douglas, general manager, MAHLE Aftermarket North America. “The pairing of these strong brands offers a significant benefit to customers in the automotive aftermarket who expect original equipment quality that is synonymous with the MAHLE Original and Behr brands.” MAHLE technical experts indicate that while thermostats are designed to last for the entire service life of a vehicle and are not naturally subject to wear, a number of factors can lead to material fatigue and require replacement. Whether due to an accident or as part of repair or maintenance work done to the cooling system, thermostats should be replaced to ensure continued functionality. The slightest reduction of functionality can cause severe consequences since the thermostat is needed to regulate the engine temperature with coolant.

MAHLE Clevite Inc. Expands North American Product Offering

Gabriel Continues Aggressive New Product Introduction Schedule

MAHLE Clevite Inc. has expanded its North American product offering to include Behr thermostats and other components for temperature regulation as a result of the progressing acquisition by MAHLE of Behr. The extensive range of thermostats, switches and sensors for the automotive aftermarket will be introduced under both the MAHLE Original and Behr brands at this year’s AAPEX Show and on display at the MAHLE Clevite Inc. booth No. 3461. The acquisition of the majority share in Behr and herewith also the company Behr Thermo-tronic, a leading manufacturer of thermostats and temperature regulation systems for automotive and industrial applications, www.ssgm.com

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Gabriel (Ride Control, LLC) continued its aggressive NPI (New Product Introduction) schedule, adding coverage for more than 15 million light vehicles in the past 12 months. The company has added more than 273 new light vehicle SKUs in 2013. Gabriel is very strategic in its determination of NPIs, doing its own, independent analysis of what is needed, where opportunities lie, and choosing higher VIO NPI’s for maximum SKU efficiency. “This market-leading approach to our NPI selections provides significant benefit to our customers, and supplies market-leading coverage, too,” says Michael Lipski, vice-president sales and marketing.

Included in 2013 NPI’s are parts with higher VIO vehicle coverage such new Gabriel Ultra Struts that cover: • 1,000,000 VIOs on 2009-2012 Toyota Corolla and Pontiac Vibe/Toyota Matrix • 900,000 VIOs on 2008-2012 Chevrolet Traverse and Buick Enclave An area of huge demand is in fully assembled struts and Gabriel responded in 2013 by expanding its ReadyMount line by 50 to almost 200 SKU’s, 40 were new/first-to-market applications. Gabriel’s plans for 2014 will push this total to 240 ReadyMount SKUs with 31 of these being first-to-market applications. New ReadyMount NPIs for 2013 included such high VIO applications as: • 800,000 VIOs on Mid 2000’s Honda Pilot and Acura MDX • 500,000 VIOs on Mid 2000’s Grand Prix “Gabriel offers one of the highestquality and broadest light vehicle product lines available. And Gabriel combines it with aggressive NPI and coverage that’s competitive with anyone else out there,” concludes Lipski.”Good, better, best premium, specialty and fully loaded struts, Gabriel has you covered.”

Liqui Moly Growing in the U.S.

Liqui Moly is growing fast. This year’s U.S. turnover figures for Germany’s motor oil specialist were nearly 70 per cent higher than last year. Manfred Fischer, who is responsible for Liqui Moly’s North American business, believes the cause is the brand’s positive image: “Customers appreciate our ‘made in Germany’ quality.” Moreover, improved distribution has increased turnover. “Our wholesalers are doing a tremendous job, and we are giving them all the support we can,” confirmed Manfred Fischer. “Drivers here get exactly the same motor oil as car drivers in Germany.” Increasing demand has now led to Liqui Moly presently investing 2.5 million dollars to expand its production facilities. November 2013 SSGM 19

13-11-18 7:14 AM

SSGM BAYWATCH New Products

Rislone Fuel Injector Cleaner Gates Micro-V Component Kits 1:1 tensioner-to-drive belt replacement ratios are vital to keeping the Accessory Belt Drive System operating at peak efficiency because automatic tensioners are designed with the same life cycles as the belt and should be inspected/replaced together – the recommended replacement interval is 97,000 km. Gates now makes it easier to replace the drive belt and automatic tensioner and pulley(s) at the same time with the introduction of Micro-V Component Kits. There are many benefits of replacing the tensioner at the same time as the drive belt, which include: replace all worn system components at the same time – replacing a drive

belt when the damping mechanism is worn on a tensioner greatly reduces the life of the new belt; increased customer satisfaction – reduce comebacks by eliminating belt noise, which is typically not a belt problem but a systems issue which is forcing the belt to make noise; a slipping belt can create problems such as belt noise, heat for the bearings, loss of efficiency for the accessories, false codes, and, as stated before, customer comebacks. Gates www.gates.com

Bosch Adds New Fuel Injectors, Spark Plugs, Wiper Blade Sets Bosch added several new part numbers to its following product lines – fuel injectors, Iridium and OE specialty spark plugs and OE specialty Aerotwin wiper blade sets. Overall, these additions expand coverage to 12 million vehicles – domestic, European and Asian – with many of the part numbers being the same as OE. Bosch has added 11 new part numbers to its line of gasoline fuel injectors. They cover five million new applications spanning model years 2003 to 2012 and include passenger cars, SUVs and trucks from makers such as Ford, General Motors and Nissan. Six new Aerotwin sets specific to vehicles with specialty wiper systems have been added to the specialty wiper blade product line – usually a dealer only option. These new sets are for Audi, BMW and VW applications including the 2011+VW Jetta and Passat. Bosch www.bosch.com 20 SSGM November 2013

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Rislone Fuel Injector Cleaner is a concentrated additive that quiets noisy injectors and fuel pumps, soothes rough idle, eliminates hard starts, increases power and lubricates the entire fuel system. Plus, Fuel Injector Cleaner includes Rislone’s Upper Cylinder Lubricant, which extends engine life. Fuel Injector Cleaner lubricates the fuel lines and fuel pump, ensuring quiet operation. It then moves through the injectors, where it eliminates deposits like gum and varnish. Packaged in Rislone’s new bottle, Fuel Injector Cleaner can be used in all vehicles, including those with capless or obstructed fuel systems. Rislone Inc. www.rislone.ca

Versatile Battery Analyzer from CTEK The Battery Analyzer from CTEK is the perfect testing solution for technicians. The Battery Analyzer can quickly test and diagnose all types of 12V lead-acid batteries including Wet, Maintenance Free, Ca/Ca, Gel and AGM. With the CTEK Battery Analyzer you can quickly get to the source of battery problems in any vehicle. Connecting and testing is easy, with no need to disconnect or remove the battery from the vehicle prior to testing. Simply connect the battery clamps to the charging posts on the battery, select the battery type, and press the “test” button. The Battery Analyzer displays an easy-to-understand battery diagnosis which suggests a next course of action to remedy the issue, or if the battery needs to be replaced. CTEK www.smartercharger.com

Baywatch continues on page 30 www.ssgm.com

13-11-18 7:22 AM

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|| Identifix Technical Tip

Diagnostic Tips for

Chryslerâ&#x20AC;&#x2122;s LIN-Bus Network By Steve Anderson, Identifix Chrysler and Mitsubishi Specialist Certified ASE Master + L1, A/C Recovery and Recycling

here is a new vehicle communication network in the Chrysler world: Local Interconnect Network (LIN). LIN-Bus is a small, relatively slow and inexpensive network compared to the Controller Area Network (CANBus). LIN is used mostly for body electrical systems. There are several benefits to using LIN-Bus. It is very reliable, reduces vehicle build costs, and uses less wiring compared to other communication systems. It is also extremely easy to diagnose using a compatible scan tool and a Digital Volt-Ohm Meter (DVOM). The LIN network is made up of one master node (module) and several (up to16) slave nodes. Since the master module is connected to the CAN-Bus, all scan tool diagnostics are done via the master. There is no way to communicate directly with the slave nodes. The operation of LIN-Bus is simple. The LIN master sends out a reference voltage (7 to 12 volts) to the LIN slave. The slave has an internal processor that pulls the voltage low to produce the LIN-Bus mes-

sage. Figure 1 shows a typical LIN-Bus lab scope pattern. The most common systems in Chrysler vehicles that use the LIN-Bus network are turn signals, wipers, radio controls, heated seats, power windows, power locks, power mirrors and the Tire Pressure Monitoring System (TPMS). This article will cover three examples of how the LIN-Bus works and tips for proper diagnosis. Example 1: Letâ&#x20AC;&#x2122;s first look at the turn signals on a 2008 RT body. This body style is found on the Dodge Caravan and Chrysler Town & Country. Figure 2 shows a simplified diagram for the turn signal system on this vehicle. The LIN master for this system is the Cabin Compartment Node (CCN), also known as the instrument cluster. The LIN slave is the multi function switch. When the turn signal switch is positioned for a left or right signal a LINBus message is transmitted to the CCN on the dedicated LIN wire. The CCN then sends a CAN/IHS-Bus message to the Totally Integrated Power Module (TIPM) and the

Figure 1

Figure 2 22 SSGM November 2013

p 22,27 Identifix Tech Tip.indd 22

continued on page 27 www.ssgm.com

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|| Batteries

Charge Up!

Battery technology changing to meet power requirements of today’s vehicles By Tom Venetis, Editor

utomotive batteries are working harder than ever before. It used to be automotive batteries had to support only a few things, for example, starting the vehicle to powering the headlights and the car radio. Everything else was mechanical and required no electricity. Today, even the simplest things require electricity, from the systems to lock and unlock a car door and raise and lower the windows, to operating an ever widening array of onboard electronics, solenoids and ever more advanced navigation and entertainment systems that are becoming standard on a growing number of

24 SSGM November 2013

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vehicle makes and models. This has spurred new advancements in battery technologies in order to meet the electrical needs of today’s vehicles, which now require much more power to successfully operate in today’s vehicles than years previous. “A number of years ago, General Motors and ACDelco stopped using maximum CCA as the benchmark for battery performance,” says David Kerr, ACDelco senior battery engineer for General Motors Customer Care and Aftersales. “Instead, we began to specify batteries with the right CCA, but increased reserve capacity [RC].

Increasing RC gives the customer more key-off energy [fewer no starts due to run down battery] and also allows the battery to be maintained at a higher state of charge on an ongoing basis [less deep cycling leading to battery wearout.]” Shaun Keogh, vice-president of business development with East Penn Canada, says that with today’s vehicles needing more power and batteries having to fit often into much tighter engine compartments, battery makers like East Penn have begun moving to new kinds of battery designs. “The consumer driving experience continues to expect increased electrical functions and features, which forces vehicle electrical systems, and the batteries that help power them, to become more durable and efficient,” he adds. “The automotive industry is on an upward trend toward the use of AGM [Absorbed Glass Mat] products as a vehicle’s original equipment battery. AGM technology adds additional durability to the battery’s design to enable it to last longer under less than ideal circumstances and demanding accessory loads. This helps accommodate complex vehicle electronics and the demand they put on the battery.” ACDelco’s Kerr says his company has also transitioned to new battery technology to meet these issues. “Most recently, ACDelco has supported the transition to AGM batteries as a replacement for OE batteries and as an upgrade for OE flooded batteries. AGM batteries can withstand many times the deep cycle events and be maintained at a lower state of charge without damage [sulfation] than a flooded battery. AGM batteries www.ssgm.com

13-11-18 7:20 AM

Batteries || have the durability to handle the frequent key-off loads that are part of the new Start-Stop fuel savings technology. Flooded batteries are not able to withstand this environment.” While today’s battery technology can provide more power and work more efficiently in harsher vehicle environments, that does not mean that they still don’t suffer failures. Technicians still need to keep in mind that batteries can fail for reasons that have nothing to do with age. East Penn Canada’s Keogh says sometimes it can be something as simple as an accidental power drain, such as leaving on the headlights or interior dome lighting and thereby draining the battery. “Draining the battery to a very low state of charge can do permanent capacity damage. “Another common cause of battery failure is putting the wrong battery in the wrong application,” he adds. “For instance, if the vehicle requires a certain amount of starting power, installing a

www.ssgm.com

p 24-26 Batteries.indd 25

battery that isn’t designed to provide that much starting power will quickly wear it out to the point of a no-start situation. Also, if the battery’s dimensions don’t align with the vehicle’s recommendations, it might not have a good fit and suffer damage from vibration or clearance issues.” “The primary cause for battery failure is wear out,” says ACDelco’s Kerr. “Wearout can occur over years of use while a battery goes through its normal life of being charged and discharged. Corrosion of the plates inside the battery leads to weakened grids and active paste falling off the plates. The battery slowly loses power and eventually is no longer strong enough to start the engine because the active paste and electrical pathways designed into the battery are no longer functioning.” One thing that can shorten the life of a battery is if a technician makes an error in charging the battery during a service visit. Domenic Ninni, senior technical specialist and industry con-

sultant with ACDelco says these are common mistakes that can be made: Incorrectly determining the battery state of health before charging — which will ultimately determine if the battery should/can be charged and will help establish the minimum recharging requirements. Incorrectly determining the battery state of charge (or discharge) before and after charging — incorrectly determining the battery is ‘fully’ charged and ready to be put into service. Limited understanding of battery and charging technology. “All of which leads to batteries being incorrectly recharged, either over-charged or under-charged,” Ninni continues. “Trying to recharge a ‘bad’ battery that is shorted/open or unable to accept a charge; recharging a battery at 100 amps for 20 minutes thinking ‘that should do it;’ or trying to let the vehicle’s alternator recharge the battery by ‘driving it.’” East Penn Canada’s Keogh adds that

November 2013 SSGM 25

13-11-18 9:44 AM

|| Batteries under normal conditions, “a properly functioning alternator will recharge the battery. However, a discharged battery should be tested to make sure that the alternator wasn’t the problem in the first place. Without testing the battery, there’s no way of being sure that the battery will even take a charge. It is also possible that the vehicle’s alternator is faulty and it will not charge the battery. In that case, it wouldn’t matter how long you ran the vehicle, it would not charge properly. Regardless, testing the battery and charging it outside of the vehicle, especially after a no-start situation, is always the safest measure.” When it comes time for charging a battery ACDelco’s Ninni says making sure one has modern testing and charging equipment is a must, as many of today’s systems are designed to take the guesswork out of battery maintenance. “Since the battery charge rate, length of time required and the type of charge cycle for optimum battery charging is

determined by the manufacturer and the battery design, technicians should always consult their service information regarding the battery and system

Get to the REPAIR faster!

they are working with,” Ninni adds. “This information will provide the guidelines required to accurately and effectively charge a battery.” SSGM

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13-11-18 7:21 AM

Identifix Technical Tip || continued from page 22 TIPM flashes the turn signal bulbs on the exterior of the vehicle. If this vehicle comes into your shop with the turn signals inoperative, diagnosis is very easy. Connect your scan tool and go to the CCN data stream. Look for the turn signal switch bussed input. When you switch the lever for a turn, the data should reflect that. If the input does not change then check the power, ground, and LIN wiring to the multifunction switch. An easy way to check the LIN wiring is to unplug the slave module and check the ‘at rest’ voltage of the LIN wire. The master should send out the 7 to 12 volt reference. If the wiring to the multi-function switch checks out good, replace the switch. If the input shows to be correct, check the bussed outputs. The CCN should be bussing a message to the TIPM on the CAN/IHS-Bus. The bussed output should show that a left or right turn signal is desired. If not, check the powers and grounds at the CCN and replace if necessary. If the inputs and outputs are correct in the CCN data stream, check the TIPM data. Look at the bussed inputs. If they show that the left or right turn is being inputted to the TIPM, then the TIPM is recognizing the message from the CCN and it should be flashing the bulbs. Make sure the wiring from the TIPM to the bulbs and the bulb grounds are good. Replace the TIPM if all the wiring is intact. Example 2: Now let’s talk about the TPMS on a LX body found on the Chrysler 300, Dodge Magnum, and the Dodge Charger. The premium system has the ability to determine the specific tire pressure of each tire by using a tire pressure sensor/transmitter with a unique transmitter ID in each wheel, three trigger modules attached behind the splash shield near the left front, right front, and the left rear wheel, and the Wireless Control Module (WCM). The WCM is also used for the immobilizer system and the Remote Keyless Entry (RKE) receiver. Each trigger module is connected to the WCM via the LIN-Bus. When the vehicle is driven, all four sensor/transwww.ssgm.com

p 22,27 Identifix Tech Tip.indd 27

mitters periodically send out signals. To determine each tire position, the WCM sends a LIN-Bus message to one of the trigger modules. The trigger module then produces a 125-kilohertz (kHz) signal that commands the pressure sensor to produce a constant signal. The WCM then determines which transmitter ID responded and tags it to a specific corner of the vehicle. This process repeats to the two remaining trigger modules. Once the WCM identifies and tags which of the three transmitter IDs respond, the fourth tire position can be determined. Remember that there is no scan tool communication with the LIN slave modules, which in this case are the trigger modules. All fault codes and data are retrieved in the master module, the WCM. Example 3: A PT Cruiser comes into your shop with the airbag light on. Scanning the airbag module reveals a B1C2F (Passenger Airbag Indicator Status Mismatch). Step 1 of the flow chart for this trouble code is to check for codes in the Instrument Panel Cluster (IPC) and diagnose all IPC codes. Upon scanning the IPC, a code U113B (Lost Communication with Switch Bank Module) was set. The switch bank module is connected to the IPC via the LIN-Bus and also houses the passenger airbag indicator bulb. Now things are starting to make sense. Following the flow chart for the U113B code is only three steps: 1) Check the power supply to the switch bank. 2) Check the ground to the switch bank. 3) Check the LIN-Bus circuit between the IPC and the switch bank. If all check out OK, the vehicle needs a new switch bank module. When you change the switch bank module you are also changing the passenger airbag status bulb, which will likely repair the airbag trouble code. This is a really good example of how different systems can be tied together. As you can see, having the proper diagnostic equipment is necessary to accurately diagnose these systems, but using compatible tools makes the diagnosis fairly easy and straightforward. SSGM

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|| Telematics

Telematics catches on

The technology is tried and tested — and in place for the aftermarket By Andrew Brooks

he tide of automotive telematics technologies continues to develop. And the automotive OEMs continue to toss out challenges for the aftermarket. The decision by German automotive giant BMW to offer new car buyers ten years of free telematics service starting with the 2014 automotive year demonstrates just how seriously the OEMs view telematics as a

28 SSGM November 2013

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hook to keep customers coming back to their service bays. BMW has actually rented a huge data warehousing and analytics facility to store all the data they’re collecting from vehicles already, and they’re taking another step by putting up their own building right next door, says Ben Johnson, director, product management for Mitchell 1. “They’re collect-

ing one terabit of data off these vehicles every day,” he says. “They’re using that information to understand their customers better and understand the types of readings coming off those vehicles when they go into shop. BMW gets it; they understand what the value of that data is. Of course they’ll use it to build better vehicles down the road, but they also want to keep that customer ‘sticky’

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Telematics || to the BMW service network into the future.” Johnson chairs the recently formed Aftermarket Telematics Task Force (ATTF), which held its first meeting in July. The AATF is backed by a number of aftermarket stakeholders, including AAA, AAIA, AIA Canada, Delphi Products & Service Solutions, ETI, Robert Bosch Corp. and Drew Technologies, among others. The ATTF has been formed with the recognition that the development of automotive telematics technology presents an opportunity for the aftermarket — as much as for the OEMs — to strengthen their relationships with the automotive end user by enabling shops to communicate directly with vehicles and perform remote diagnosis and repair. The AATF has created policy, technical and marketing sub-committees to develop a broad picture of the impact of telematics development and to better understand the opportunities — or threats — it presents. “Whether telematics represents a threat or opportunity really comes down to how we react to it,” Johnson says. “We have a tendency not to be proactive, to bury our heads in the sand — but if the aftermarket doesn’t respond then it will create a problem for them.” As reported in previous issues of SSGM, to some extent the consumers have taken matters into their own hands — to the benefit of the aftermarket — by taking the telematics diagnostics reports to repair shops instead of back to the dealership service operations. Aside from that phenomenon, however, technology companies in the automotive sector have been taking up the challenge of providing the aftermarket with its own telematics solution, so that shops and repair facilities can provide customers with the same data-heavy repair profiles that the OEMs currently hope will keep drivers tied to the dealership service bays. “Telematics is definitely an opportunity for the aftermarket,” says Jim Dykstra, president of Aftermarket Telematics Technologies (ATT) a company that develops the web serwww.ssgm.com

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vices for the Delphi Products and Service Solutions (DPSS) Connect Car Telematics Solution, winner of the inaugural Aftermarket Telematics Challenge held at AAPEX last year. “The technology’s been around a while, if you look at the fleet market and of course the OEMs,” Dykstra says. “With telematics in the aftermarket, it’s the business model that has to be established now, not so much the technology. And progress is definitely being made toward that business model. The technology is being sold today in shops — in my own shops today, we’re selling telematics solutions to customers and to small businesses.” Delphi’s plug-and-play telematics device coupled with ATT’s end-consumer and business software completes the telematics loop for the aftermarket, Dykstra says. “The model is going to continue to penetrate the aftermarket. The key is to get it so the aftermarket can operate the way they have operated up to now and still use telematics in that business model. The Delphi solution delivers that.” The technology needed to read diagnostic trouble codes was something that Delphi had developed over many years, says Malcolm Sissmore, North American sales director for Telematics, Tools and Training and country director for Canada at DPSS. “We asked ourselves how we could take these cool things and make them into a telematics program for the aftermarket. We had focus groups with shop owners and technicians where we asked them what they wanted from the OE side that they would like to see in the aftermarket.” Of course they definitely wanted to be able to remotely clear codes, same as the OEs do, and they also pressed for expanded capabilities such as predictive battery failure, Sissmore says.

Doing the Data

With the technology and business model in place, the key now is to gain access to the telematics data that the OEMs have every reason to want to keep to themselves. When asked if telematics is a threat or an opportunity to the aftermarket, Scott C.

Luckett, Chief Information Officer for the Automotive Aftermarket Industry Association (AAIA) points out that the term “telematics” covers a lot of ground and it’s important to be clear which part of telematics you’re talking about. “Navigation, road-side assistance, vehicle locator and usage-based insurance pricing are fast becoming expected safety and security features in a new car,” he says. “But remote diagnostics and vehicle health management are unique in the impact they can have on the aftermarket. Left unchecked it’s a serious threat.” He believes the vehicle manufacturers are engineering a closed communication system within the vehicle that gives them a decided advantage when a fault code appears or maintenance is indicated. But, he says, “the aftermarket has a long tradition of innovation and engineering solutions that offer consumers freedom of choice in where and what service work they have performed. Telematics is merely the next frontier, albeit a high-stakes one.” Information is the heart of the matter, Luckett believes. “The aftermarket believes that consumers deserve the freedom to choose the provider of service to their vehicle,” he says. “And the availability of electronic information from the operation of the vehicle should not alter that choice. ‘It’s Your Car … Your Data’ is our mantra.” The OEMS have legitimate concerns over the safety and security of electronic systems, but the aftermarket is fully capable of ensuring proper and authenticated access to vehicle systems through agreed upon standards and best practices. “The manufacturers need the aftermarket to help deliver a satisfying customer ownership experience,” Luckett says. “Consumers who are pleased with their choices for vehicle repair and maintenance will favour that vehicle brand.” Conversely, drivers who take a vehicle to a repair shop and find that the systems are designed in such a way that the shop can’t perform the needed service are going to blame the automaker, not the shop. SSGM November 2013 SSGM 29

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SSGM BAYWATCH New Products

Snap-on Cam Gear Holder Replacing the cam gears on Chrysler and Dodge vehicles can be a challenging chore without the right tool. The Snap-on Cam Gear Holder (CGH1236) makes the removal and installation of cam gears both easy and accurate, resulting in fewer broken cam gears and faster repairs. Simple to use, the new Snap-on Cam Gear Holder features a hole at the center of the tool which allows a socket to be inserted for removal of the cam gear bolt. The CGH1236 fits 18 different models of Chrysler and Dodge cars, trucks, SUVs and vans, including 1995-2010 3.5 liter V6 engines and 20072011 4.0 liter V6 engines. Snap-on www.snapon.com/handtools

Denso Cabin Air Filters The First Time Fit Cabin Air Filter program includes coverage for more than 117 million vehicles for a full range of domestic and import applications. Densoâ&#x20AC;&#x2122;s electrostatically charged particulate filters capture ultrafine particles. The charcoal filters feature a multi-layer filter structure embedded with activated charcoal. Denso www.densocaf.com

Nitro Fuzer Welding System Urethane Supply Company has introduced the next generation in nitrogen welding technology with its new 6057â&#x20AC;?C Nitro Fuzer Welding System. As the most advanced nitrogen plastic welding system available, the Nitro Fuzer combines hot air and nitrogen welding for maximum versatility. It incorporates several upgrades, including fineâ&#x20AC;?flow control regulators on both air and nitrogen sides that are combined with output pressure gauges and a flow gauge to give users the ultimate control over how much gas is used in the welding process. The Nitro Fuzer also has a pressure safety circuit to help prevent burned-out heating elements, an electrically actuated air-nitrogen switch, and a melt-proof silicone and fiberglass braided hot air welder hose. The Nitro Fuzer also features an integrated airless welding system to allow for smoothing out the nitrogen weld and for repairing thermoset polyurethane. 30 SSGM November 2013

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A compact, easy-to-handle welding torch gets into tight spots with no user fatigue. Urethane Supply Company www.urethanesupply. com

www.ssgm.com

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SSGM BAYWATCH New Products

Philips X-tremeVision Headlight Philips Automotive North America offers its X-tremeVision Headlight Bulb for drivers who want the maximum lighting performance available. The Philips X-tremeVision is the brightest and most powerful bulb in Philips Automotive’s recently launched line of premium upgrade headlight bulbs. It delivers up to 100 per cent more light than standard halogen bulbs, providing drivers with maximum performance and nighttime driving visibility. Philips X-tremeVision headlight bulbs are street legal and DOT approved. They are designed to deliver the same quality as Original Equipment. Philips X-tremeVision is made for drivers who want to put more light on the road, so they can see obstacles better and hazards sooner. This helps provide the extra margin of safety and visibility that drivers need. Philips X-tremeVision bulbs are available in 9003, 9004, 9005, 9006, 9007, 9008/H13, H7, and H11 configurations. Philips Automotive North America www.philips.com/automotive

PlastiKote Rebuilder’s Cast Finish PlastiKote Rebuilder’s Cast Finish has a fast-drying formulation that retains color up to 300 degrees Fahrenheit and resists oil, brake fluid and gasoline. PlastiKote Rebuilder’s Cast Finish in Aluminum (#282) can be used on alternators, transmission housings and water pumps, and Cast Gray (#285) is perfect for brake master cylinders, engine blocks, idler arms and brackets and many more castiron parts. In addition, the 360 degree valve on the aerosol can makes it easier to achieve even coverage when painting since the user can move the can around at any angle. PlastiKote Rebuilder’s Cast Finish aerosol features the “Twist and Spray” technology that makes the spray painting experience easier, faster and cleaner. The patented spray top, an

Ross-Tech Next Generation Wireless Diagnostic Interface Ross-Tech’s new HEX-NET wireless interface connects to RossTech’s acclaimed VCDS program running on Windows-based computers. The HEX-NET includes built-in VCDS-Mobile software. VCDS-Mobile adds the ability to use virtually any smart device that has a WiFi connection and a Web browser as a diagnostic tool for VW-Audi Group cars. VCDSMobile supports smart phones and tablets running Apple iOS, Android, Blackberry and Microsoft products. Ross-Tech www.Ross-Tech.com www.ssgm.com

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integral part of the can’s design, shields the finger from paint and features a twist and lock design, so there is no separate top to remove or replace after use. PlastiKote www.PlastiKote.com

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Air Suspension Products

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SSGM BAYWATCH New Products

BOLT Locks Available for 2014 Silverado and Sierra STRATTEC Security Corporation’s BOLT Locks are now available for the 2014 Chevrolet Silverado and GMC Sierra. BOLT’s patented technology adds security and convenience by only needing the truck ignition key to protect tools, gear and trailers. BOLT locks feature Breakthrough One-Key Lock Technology, which permanently programs the lock to a vehicle’s ignition key. When owners insert their ignition key into the BOLT Lock

cylinder, spring-loaded plate tumblers move up and down to uniquely code the cylinder to that specific key. All BOLT products have a limited lifetime warranty. With the 2014 Chevy or GMC pickup ignition key, users can access multiple BOLT locks, including the Padlock 2.0, Receiver Lock, Cable Lock and Toolbox Latch, making it practical for vehicle owners with numerous locks on their trucks and trailers. STRATTEC Security Corporation www.boltlock.com/shop

Tenneco Adds More to Walker Emissions Line Tenneco continues to expand its Walker emissions control line, with nearly 270 new catalytic converter, muffler and exhaust assembly part numbers now available for popular domestic and import models. The new parts include Walker Ultra EPA-compliant converters, Walker CalCat CARB-compliant converters and premium Quiet-Flow SS stainless steel mufflers and assemblies. Among the new parts are several Walker Ultra manifold converters, which, like the original equipment parts for many OBD II (1996

and newer) vehicles, are designed to be installed directly onto the engine cylinder head. Ultra direct-fit converters feature OE-style pipe routing, flanges, hangers and enhanced heat shields, providing a perfect fit for quick and easy installation and trouble-free performance. Walker CalCat converters, engineered to meet CARB requirements, are available for sale in all 50 states and Canada. Tenneco www.walkerexhaust.com

Wagner Brake Introduces Replacement Brake Pads for 2014 Acura RLX Sedan Federal-Mogul’s Wagner Brake brand has introduced replacement brake pads for the 2014 Acura RLX sedan. These Wagner ThermoQuiet CeramicNXT front disc brake pads (No. QC1697) feature one of the exclusive 2021-compliant Wagner OE21 low-copper friction formulations, which are 35 per cent quieter and offer 15 per cent more stopping power and up to 40 per cent greater fade resistance than previous Wagner ceramic formulations. Wagner ThermoQuiet CeramicNXT brake pads with OE21 technology are a full-line offering of certified 2021-compliant low-copper formulations. Federal-Mogul www.WagnerBrake.com

Enhanced ANCO Profile Beam Blades

ANCO Wipers has introduced an enhanced range of ANCO Profile beam (flat) wiper blades with several new features. New ANCO Profile wipers feature Articulated Contact Technology, which permits unrestricted flexing for more uniform pressure distribution and improved conformance to today’s curved windshields. Each Profile blade is equipped with an integral, 32 SSGM November 2013

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symmetrical spoiler that ensures increased down force for exceptional blade-to-glass contact and includes the brand’s exclusive DuraKlear rubber compound for a consistent, clear wipe in a full range of weather conditions. Federal-Mogul www.ANCOwipers.com www.ssgm.com

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SSGM Service Station and Garage Management Service Station and Garage Management

.com .com

Automotive Automotive Internet Internet Directory Directory

Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.ssgm.com. Visit these directly at their addresses check out the growing ofcontact Hot Links at www.ssgm.com. To find out companies how your organization can web be included inor this directory and on thelist web, marc@ssgm.com. To find out how your organization can be included in this directory and on the web, contact marc@ssgm.com.

AUTOMOTIVE ELECTRONICS Allan’s Automotive Electronics Ltd.

www.allansautomotive.com Phone: 780-469-8060 Your Automotive Test Equipment Repair Specialist Tool Sales and Service. We provide service and warranty for most makes of automotive test equipment.

AUTOMOTIVE PARTS & ACCESSORIES Aisin World Corp. of America, Inc. (AWA), a leading Tier One automotive components supplier and one of the world’s largest manufacturers of aftermarket parts. AISIN’s original equipment technology and know-how is used to ensure product quality and reliability. To learn more about our products, request a catalogue today. www.aisinaftermarket.com Goodyear Engineered Products www.goodyearep.com/aftermarket Research and testing. Just two of the reasons Goodyear automotive replacement products deliver the ultimate in performance and value. NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets. Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”

AUTOMOTIVE RECYCLERS Carcone’s Auto Recycling and Wheel Refinishing www.carcone.com With over 32 years of experience Carcone’s Auto Recycling & Wheel Refinishing is your one stop for quality recycled products and wheel refinishing needs. Call today at 1-800-263-2022 or visit us on line at www.carcone.com Standard Auto Wreckers View Our Online Inventory @ www. standardautowreckers. com or call 416-286-8686. Experienced Shipping Department to Ensure Parts Arrive Safely.

TOOLS & EQUIPMENT

AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies. Auto Test Tools.ca

Your one stop for specialized diagnostic tools and accessories. Contact; www.auto-know.com, ronbrown@ on.aibn.com, 1-800-665-8773

WAREHOUSE DISTRIBUTORS & BUYING GROUPS

Bestbuy Distributors Limited www.bestbuyautoparts.ca Independent buying group and warehouse The Automotive distributor that allocates Aftermarket E-Learning Centre Ltd its profits to member shareholders and provides www.aaec.ca unbeatable value for independent jobbers. AAEC - BEST - Business Evaluation Support The E.R.I. Group & Training - Instructing and Coaching with www.theerigroup.com the Proven Business Management Tools that Canada’s Premier Machine drives a shop’s Bottom Line, Team Culture and Shop Buying Group Marketplace Credibility.

BUSINESS MANAGEMENT SERVICES

HAND CLEANERS GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.

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ADVERTISERS’ INDEX Advertiser

Page #

Website

Advertiser

Page #

Website

ACDelco. . . . . . . . . . . . . . . . . . . . . .36. . . . www.TechConnectCanada.com

Ford Motor Company. . . . . . . . . 5,13. . . . . . . . . . . . . . . . . . . . www.ford.ca

ALLDATA. . . . . . . . . . . . . . . . . . . . . 26. . . . . . . . . . . . . . . . . www.alldata.ca

Imperial Oil . . . . . . . . . . . . . . . . . . 23. . . . . . . . . . . . . . . . . . www.mobil.ca

Arnott Canada. . . . . . . . . . . . . . . . 31. . . . . . . . . . www.arnottcanada.com Blue Chem. . . . . . . . . . . . . . . . . . . 30. . . . . . www.bluechem-canada.com

Liqui-Moly. . . . . . . . . . . . . . . . . . . 17. . . . . . . . . . . . . . www.liqui-moly.us

BMW Group. . . . . . . . . . . . . . . . . . 35. . . . . . . . . . . . . www.pass.bmw.com

OTC . . . . . . . . . . . . . . . . . . . . . . . . . . 3. . . . . . . . . . . . . . . www.otctools.com

Brake Parts Inc. . . . . . . . . . . . . . . .15. . . . . . . . . . . . . www.Raybestos.com

Promax. . . . . . . . . . . . . . . . . . . . . . 27. . . . . . . . www.autopartsdepot.com

Bridgestone. . . . . . . . . . . . . . . . . . . 9. . . . . . . . . . www.BridgestoneTire.ca

VL Communications. . . . . . . . . . . 33. . . . . . . . . . . . . . . . . www.vlcom.com

Cardone . . . . . . . . . . . . . . . . . . . . . . 7. . . . . . . . . www.cardone.com/lunch Denso . . . . . . . . . . . . . . . . . . . . . . . 11. . . . . . . www.densoautoparts.com/ oxygen-af-sensors 34 SSGM November 2013

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WORLDPAC. . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . www.worldpac.ca/easy6 WORLDPAC. . . . . . . . . . . . . . . . . . . 25. . . . . www.worldpac.ca/perfectlift6 www.ssgm.com

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