Meetings July/August by 3S Media

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JULY/AUGUST 2015 • Issue 62

Year-ends to remember

HOW TO

ensure your events are safe

BIG INTERVIEW

COMPEX container conversions

The trick has been to take decisive action and turn JEC into a highly profitable business, year after year.” Craig Newman, CEO of Johannesburg Expo Centre

R50.00 (incl. VAT)

#contents July/August 2015 meetconfex.com

JULY/AUGUST 2015 • Issue 62

Year-ends to remember

EXCLUSIVE

on the cover The rise of cargotecture

HOW TO

ensure your events are safe

BIG INTERVIEW The trick has been to take decisive action and turn JEC into a highly proﬁtable business, year after year.”

COMPEX container conversions

Craig Newman, CEO of Johannesburg Expo Centre

R50.00 (incl. VAT)

Compex's latest offering shows that it has been thinking out of the container. For more, turn to page 6

BEST PRACTICE

SITE INSPECTIONS

SANDTON CONVENTION CENTRE JOHANNESBURG | SOUTH AFRICA POTENTIAL RELEASED

WOMEN IN MICE 19 Making 'herstory' Inspiring, innovating, and igniting the industry, the Top 40 Women in MICE for 2015 have made their mark

28 Unique Speaker Bureau Top 10 sensational speakers

30 Cape Town International Convention Centre Extraordinary experiences destination

Joburg

31 Making it ‘appen Lumi’s Nomonde Kunene

focus on year-ends

Destination

talking points

08 Stylish year-ends How to get the best out

40 Joburg Step back in time

57 Frank Lee Interesting times

Western Cape

57 SAACI Staying relevant and professional

43 Overview Simply the best 44 Incentives Discover the extraordinary 46 Cape Winelands Full-bodied events

58 EXSA The exhibitions effect

of year-end functions for your client

12 Take your pick Impressive venues to host your client’s year-end functions

THE BIG INTERVIEW 16 An industry leader Johannesburg Expo Centre's Craig Newman has an optimistic view of the industry

49 A quila Private Game Reserve Answering 50 Southern Sun Cape Sun In the heart of the

34 Effective site inspections Helen Brewer on how MICE venues need to conduct

Mother CIty

52 S outhern Sun Newlands Meetings in a tranquil setting

site inspections

36 To get the best, plan for the worst Barry Snow on customising disaster

54 CedarWoods of Sandton Sophisticated city sanctuary

39 Khoja Group A terrific trophy tycoon

Like us on Facebook and like us on Twitter. Also visit meetconfex.com for daily news. The Planner

Visit

Work

info@joburgtourism.com www.joburgtourism.com

Play

59 AIPC Get the conversation started

Regulars 03 Ed’s Letter Memorable moments 04 Tidbits Meetings' must-know minutia 32 Sound Bites Table Bay Hotel's Jocelyn Myers-Adams

33 20 Questions The RSVP Agency's Terry Sutherland

management policies

SERVICES

about sustainability

59 Industry Views More than just a hotel

meeting places Africa’s call

best practice

58 Event Greening Forum Let’s talk

@meetconfex

38 Techno Bytes Make your next event measurable 60 Miss Meet Passionate teams make the world go round

ed's letter Publisher Elizabeth Shorten Editor Martin Hiller (martin@3Smedia.co.za) Journalist Maggie Roodt Head of Design Beren Bauermeister Contributors Helen Brewer, Guy Bigwood,

Geoff Donaghy, Sue Gannon, Danie Greyling, Adriaan Liebetrau, Heinrich Morkel, Barry Snow, and Raymond van der Berg Chief Sub-Editor Tristan Snijders Sub-Editor Morgan Carter Client Services & Production Manager

Antois-Leigh Botma

Production Coordinator Jacqueline Modise Financial Manager Andrew Lobban Administration Tonya Hebenton Digital & Marketing Manager Esther Le Roux Distribution Manager Nomsa Masina Distribution Coordinator Asha Pursotham

Advertising Ruth Baldwin +27 (0)11 233 2600 ruth@3smedia.co.za

published by No. 9, 3rd Avenue, Rivonia, Johannesburg PO Box 92026, Norwood 2117, South Africa Tel: +27 (0)11 233 2600 Fax: +27 (0)11 234 7274/75 www.3smedia.co.za Meetings July/August 2015 © Copyright. All rights reserved 2015 meetconfex.com subscription R300.00 per annum (incl. VAT) | subs@3smedia.co.za ISSN 1684-9264 NOTICE OF RIGHTS Meetings is published bi-monthly by 3S Media. This publication, its form and contents vest in 3S Media. All rights reserved. No part of this book, including cover and interior designs, may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without permission in writing from the publisher, nor be otherwise circulated in any form of binding or cover other than that in which it is published and without a similar condition being imposed on the subsequent purchaser. The authors' views may not necessarily reflect those of the publisher. While every precaution has been taken in the preparation and compilation of this publication, the publisher assumes no responsibility for errors, omissions, completeness or accuracy of its contents, or for damages resulting from the use of the information contained herein. While every effort has been taken to ensure that no copyright or copyright issues is/ are infringed, 3S Media, its directors, publisher, officers and employees cannot be held responsible and consequently disclaim any liability for any loss, liability damage, direct or consequential of whatsoever nature and howsoever arising.

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An award-winning 4-star conference, team building, special event as well as leisure destination less than an hour’s drive from Johannesburg in the Magaliesberg region, complemented by luxe accommodation, a world-class Spa and fine country cuisine. www.valleylodge.co.za • res@valleylodge.co.za +27 14 014 577 1301/5

moments

Memorable

e deserve to pat ourselves on the back. The latest International Congress and Convention Association (ICCA) rankings have revealed that, once again, South Africa is the top African country for conferences and meetings. Globally, we have been placed 32nd in the world. ICCA rankings are the most accurate and most reliable gauge in the world of how destinations perform in the MICE industry. The ICCA rankings are the yardstick by which international associations and corporates measure a destination’s hosting capability. They are a powerful endorsement of professionalism and excellent infrastructure. I strongly believe that these results have been achieved thanks to each one of us involved in the MICE industry. We should be proud of each other and our achievements. I agree with South African Tourism CEO Thulani Nzima when he states that our industry is filled with people who have “excellent intellectual capital, and strategically driven ambition”.

TOP 40 WOMEN IN MICE A look at this year’s Top 40 Women in MICE list (p19) is evidence of this. A record-breaking amount of nominations were received and it was no easy task finding the final 40, because of the calibre of talent and dedication among our industry professionals. We may have missed some phenomenal women and you may not agree with those on this list. If that is the case, let me know. This annual initiative and event is fast becoming a platform that connects leading women in the MICE industry to leverage their reach and resources, creating a global community of economically empowered women. But let’s not forget the men. Meetings tips its hat to you as well. Congratulations to Pieter Swart, who won the PCO Award at the annual IMEX Frankfurt 2015 awards. Let me know about the men of MICE that are doing great things, as we want to also honour them.

MICE IS MEMORABLE I’ve been quizzed numerous times on why I keep using the acronym MICE when referring to the industry. I’ve been told it’s a 90s term – so passé and no longer relevant to our industry. It’s been suggested that I should be using ‘business events’ – it’s clean, clear, and marketable. So why do I keep using MICE? Let me explain. Truth be known, I am not a fan of the term business events. I don’t feel that it adequately describes our industry. It’s a term that works well for meeting planners and professional conference organisers, but not for destination management companies. MICE encompasses the four industry segments that it represents. The term has thrived because it’s easy to remember. I particularly like how Padraic Gilligan, founder of SoolNua, a boutique event agency, defends the term: “The fact that the acronym also represents a real word adds to its memorability, as our minds conjure up all sorts of weird and wonderful images of tiny rodents queuing to register for conferences or engaging in team-building activities.” Whatever you call the industry, one thing is for sure – we are doing great things. Pour some bubbly, raise your glass, and celebrate our success. Until next time,

Martin

#TIDBITS Meetings’ must-know minutiae

TSOGO SUN's R680 MILLION HOTEL COMPLEX Jason Millar, executive chef at The Maslow hotel, and Gugu Mlipha, founder of Gugu & Daughters Farming

FRESH PRODUCE FOR THE MASLOW The Maslow has partnered with Gugu Mlipha, founder of Gugu & Daughters Farming near Walkerville, to provide vegetables and other fresh produce. The pioneering farmer will also be growing specific plants and Asian ingredients at the request of The Maslow’s new executive chef, Jason Millar, to support the new menu of the hotel’s Lacuna Bistro. Gugu’s story is an inspirational one of a woman’s determination to rise above circumstance and pursue her dreams. From a humble street hawker in KwaZulu-Natal, she has, through hard work and commitment, grown to become a trusted supplier of quality fruit and vegetables to one of South Africa’s largest supermarket chains, a large East Rand hotel, and other companies. She provides a value-added service and also has a refrigerated truck to assist with deliveries to her customers. “It was my love for the soil, and for watching things grow, that got me going, and it is what keeps me going,” says Gugu.

4 • MEETINGS l JULY/AUGUST 2015

Clico Boutique Hotel offers chic corporate and leisure facilities complemented by fine dining in the leafy suburb of Rosebank. Clico is launching its spacious new restaurant facilities in September. +27 (0)11 252 3300 • www.clicohotel.com info@clicohotel.com

Tsogo Sun has reached an agreement with the owners of the site of the recently demolished Tulip hotel for the construction of an exciting new 500-bedroom hotel complex, in Cape Town city centre on the corner of Buitengracht and Strand Street, for a total investment of R680 million. Included in the complex will be banqueting and conference facilities, retail space, and approximately 300 underground parking bays. Construction is expected to be completed by September 2017.

JUMPING FOR JOZI After an astounding jump of 92 places in 2012 (from 234 to 142), Joburg has continued its steady climb, clocking in at position 136 in 2013, and now position 101 in 2014, in the most recent ICCA Global and Africa rankings. Joburg also celebrates the improvement in the African rankings, up from number four in 2013 to number two in 2014. ICCA rankings are announced annually, by the International Congress and Convention Association, based on the number of rotating international association meetings hosted in a particular destination. ICCA is now one of the most prominent organisations in the world of international meetings.

IDEAL VENUE for year-end functions The Hyatt Regency Johannesburg hotel is one of the city’s most highly rated five-star business hotels and prides itself on the quality and flexibility of its professional and well-trained meetings and banqueting staff who will take care of all your wishes and requirements before and during your meeting or event. The hotel provides the perfect setting for every occasion. From top-level meetings to private receptions or dinners, the hotel’s meeting and function rooms offer an unsurpassed range of event space to suit every style of function for up to 400 guests. The Hyatt Regency Johannesburg’s chefs work closely with the events team to provide a fantastic range of catering options, including breakfast, light finger buffets, canapés, and sumptuous four-course banquets. The hotel is also proud to be able to provide flexible catering solutions based on individual requests and works closely with a number of preferred halaal and kosher caterers to ensure that every event is uniquely tailored to your needs. This, together with state-of-the art technology, guarantees a stress-free event at Hyatt Regency Johannesburg. Turn to page 8 for more year-end ideas.

C O V ER ST O R Y

The rise of cargotecture Compex's latest offering shows that they have been thinking out of the container.

he key to effective execution is effective differentiation – thinking

differently, presenting differently, and acting differently. Compex understands this and the company’s newest offering is testament to its commitment to bringing the very best to the SA event sector. Shipping container structures – cargotecture – are the answer to the age-old question, “How do I make my brand stand out in the crowded and competitive market place?” With help from Compex, event planners and marketing managers can reinvent the use of shipping containers for a wide range of events and purposes such as entertainment spaces, exhibition spaces, education spaces, unique mobile pavilions, and even pop-up stores. The fact is that these structures can essentially be anything you want them to be. They are

6 • MEETINGS l JULY/AUGUST 2015

bespoke structures that are fully customisable and able to contribute to the unique brand experience event planners are looking to create.

WHY CONTAINERS? Shipping containers do not only look fantastic but they are extremely effective as well. They are: • Customisable Containers are available in different sizes, are easily stackable, and can be joined to make larger, secure units, creating the perfect space for both intimate gatherings and larger events. In addition to this, containers can have full facilities such as lighting, power distribution, and plumbing installed. Each container will be branded and personalised exactly to the client’s brief and budget. This means that brands of all sizes can benefit from cargotecture.

FROM TOP Compex used containers as their stand at this year's Markex, using containers as stands or activation stations means its easy to transport and assemble. The Compex team at Markex OPPOSITE PAGE Converted containers can be used for exhibitions and experiential campaigns to retailing outlets, catering spaces to pop-up shops, and hospitality suites to information points

#CONTAINERconversions

meetings recommends

From temporary environments to semipermanent installations, with limitless applications. The possibilities are endless with shipping container conversions. Compex provides clients with the ideal container conversions to suit their needs.

• Value for money Containers offer brands a much more effective use of their budget. Once rigging, build, transport, and other associated costs are taken into account, brands will see substantial savings, in the long run, on the costs linked with fixed venues and temporary structures. • Geographically flexible Containers are extremely robust and are, therefore, ideally suited to rugged environments and where safety is a concern. They are also easy to transport. Cargotecture allows for an easily build in terrain that was previously not possible with traditional event and exhibition infrastructure.

BUILD WITH EXPERIENCE We believe in the power of engaging experiences that bring people together, innovative solutions that support cuttingedge events, and a seemingly endless service offering that consistently delivers superior outcomes.

THE FUTURE IS HERE For brands looking for a cost-effective and eco-friendly solution for their premises, Dean Gunningham, operations director at Compex, urges them to consider cargotecture. Shipping containers offer event-ready, economical, and convenient structures built from shipping containers. According to Dean, “Containers are fast becoming the ideal solution to effectively resolving all space requirements for new businesses as well as providing a unique platform for events and exhibitions. With a wide range of sizes, prices, and delivery options, our storage containers can keep overheads to a minimum. “Once planning permission has been obtained, containers can be placed on-site in a matter of weeks, or even days, which gives brands the great advantage of getting their premises or event spaces up and running quickly.” MEETINGS l JULY/AUGUST 2015 •

Turning ideas into reality. 011 234 0604 exhibit@compex.co.za www.compex.co.za

FOCUS ON

ENTERTAINMENT

year-ends Year-end functions are important events that should be strategically planned to ensure that employees are properly thanked for their hard work and motivated for the coming year.

8 • MEETINGS l July/August 2015

he value and importance of year-end functions should not be understated. Year-end functions are landmark events in a corporate year and provide a platform to show appreciation for employees, and the hard work they have put in over the preceding year. A successful year-end function should celebrate the company’s successes, as well as individual achievements, and motivate staff for the coming year. Event organisers are given the responsibility of organising an event that will meet all these requirements and leave a lasting impression among the guests. This isn’t an easy task and there are many challenges, such as budgeting, that need to be overcome.

It is the event organiser’s duty to choose an entertainment option that can be enjoyed by all guests and fits into the budget accordingly. “There’s no one activity that fits best, due to the mix of people in each organisation,” says Stephanie Moss, director of Stephanie Moss Solutions. Because these functions cater to a diverse crowd, you should determine what is most applicable to the specific guests and include variety in the entertainment. It is best to choose a live band that will be able to interact if the crowd seems a little shy, as well as play a collection of different songs that will appeal to the majority of the guests. If your client has chosen a theme for the function, you should select entertainment that complements it. In order to ensure that all the guests enjoy the entertainment, Jacqueline Stumke of the PCO Alliance Network advises that you get demographics of the client and company, and brief the entertainers accordingly. Terry Sutherland from RSVP Agency echoes this, and adds that you need to plan the progression of the entertainment according to age groups. “If you have a diverse age group, it’s a good idea to play music that is tailored to the older audience earlier in

MEET#Yearend THE

the evening; many people over a certain age group tend to leave earlier than others,” she says. Plan the event so that there will be quiet background music on arrival and throughout dinner, and choose a witty and charismatic MC. The technical aspects of the entertainment should not be neglected, as bad audiovisual and production will cause an unpleasant experience. Make sure that the entertainment is visible to all guests.

CATERING Choosing a catering company can be a difficult decision, as you need to accommodate a

variety of dietary requirements and still make sure that the food is both delicious and presentable. “Catering is probably the single most important aspect of your event. People will forget how great the entertainment was if they don’t like their food or if it is served on cold plates,” says Terry. Here are the essential things to keep in mind when hiring a catering company: • DIETARY REQUIREMENTS While most catering companies can provide vegetarian or gluten-free options, it is your responsibility to find out what the dietary requirements of the guests are and to ensure the catering company can adhere to them. Event organisers should also pay special attention to religious dietary requirements. “Religious dietary requirements, such as halaal or kosher, are vital when choosing a catering company for your event, as not all caterers are halaal/ kosher-certified,” says Megan Buchanan of Event Affairs. • RELIABILITY It is important to choose a catering company that has a proven track record and will not disappoint you. Ask them about previous events they have catered for, as well as any references. If you are planning a large function, make sure they have catered for large groups before. Also, check that they have, all the relevant certification, such as health and safety certificates. • STAFF Many catering companies don’t have permanent staff and hire staff specially for events. Make sure that the staff are professional and properly briefed before the event takes place. If the budget allows for it, hire a food stylist. They will work with the chef to ensure the plates are hot and well presented. They will also brief the waiters and waitresses on how to serve and how to pour. Make sure you have at least

EXPERTS

My best year-end function was a day event for the whole family, with Father Christmas arriving on an elephant and loads of different activity options like quad biking, game drives, a canopy tour, or spa treatment. It was a simple braai menu with live musicians and gifts for all the kids. Ingrid Banfield, PCO Alliance Network The most memorable year-end function I attended was a cruise on the Spirit of Jen, at Stonehaven on Vaal. The cruise, together with a meal, is affordable, exciting, something very different, and keeps all guests together for a set period of time, after which they all leave together, safely on a coach. Jacqueline Stumke, PCO Alliance Network Year-end functions with a corporate social responsibility angle are currently my favourite, as they are productive, useful (with the money spent being put to good use), and the recipients appreciate what’s being done for them. Stephanie Moss, Stephanie Moss Solutions My favourite year-end was for a small corporate company. The event had a range of activities, throughout the day, that suited all age groups, like wine tasting and eagle encounters. The day ended with a vibey sundowner picnic, which included employees’ partners. The relaxed atmosphere was perfect. Megan Buchanan, Event Affairs The best year-end functions have been those that don’t bore you with speeches; they keep you entertained, provide great food, and allow you to network with existing and new people. Terry Sutherland, The RSVP Agency MEETINGS l JULY/AUGUST 2015 •

FOCUS ON

two food waiters and one wine steward per table. It’s imperative that all the tables be served at the same time.

THE EXTRA MILE Include exciting elements to ensure a year-end function that will leave a lasting impression with guests. The function must be enjoyable and feel like a reward or treat for the employees. The most important essential element to have at any year-end function should be fun. Choose a theme that allows for dressing up for those who like to do so. If the budget can cover it, allow guests to bring partners and provide transport options to ensure safety and responsible drinking. Because the main purpose

of a year-end function is to thank employees, provide complimentary drinks, food, or gifts of sorts. Also, have a speech from management, thanking employees for their hard work. Make sure there is a structure to the function and that it has a beginning, middle, and end. “Get the speeches and presentations done early on in the evening, allow guests to enjoy themselves and network a bit, then provide some entertainment where everyone can have a good time,” advises Terry.

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Planning a year-end function on a budget

• Compose a simple yet tasty menu. Buffets are less expensive than a plated meal and offer more variety.

1 ACTIVITIES Year-end functions often

include doing activities that are fun, such as going on a cruise or game drive, participating in small competitions, or even receiving a spa treatment from outsourced therapists. Activities are a treat for employees, but can also act as team-building opportunities.

2 SOCIAL MEDIA Employees are

engaging more and more on social media, and the trend is to create a special hashtag for the event. ‘Instameets’ are also rising in popularity and guests enjoy posting on Instagram, Twitter, and other social media platforms together.

3 INFORMAL FUNCTIONS Year-end

TOP TIPS

• Choose a restaurant or venue that provides the basics, such tables, chairs, cutlery, and crockery. There often won’t be venue hire – just a deposit on food and drinks to secure your booking.

YEAR-END FUNCTION TRENDS

• Plan well in advance in order to have the best selection of venues and services available. • Provide complimentary local beer and wine as drinks, and offer a cash bar for spirits and cocktails. • Allocate projects to members of the committee or company. Some can do

10 • MEETINGS l July/August 2015

table decor or fun awards, and you may even find some great talent within the company that could provide entertainment. • Have a day-time event, such as a luncheon or picnic. This reduces your costs on aspects such as lighting and entertainment, and guests also tend to drink less alcohol during the day.

functions are becoming more relaxed than the usual sit-down dinners or cocktail functions. Trends include events such as picnics, cruises, and interactive entertainment.

4 TRENDY VENUES There has been a

shift away from traditional event venues, and year-end functions now often take place in contemporary venues — like CBDs or rooftop venues — or alternative venues, such as museums or aquariums.

5 EXPERIENCE Gifts are slowly fading

out and the event itself is presented as a fun ‘gift’ to employees. Sensory experiences are gaining popularity and the event is transformed into an exciting adventure of activity.

Menus from only R155 per person Ensure your Year-End Function or Office Christmas Party is a spectacular success. Peermont Resorts offer a superb choice of multipurpose venues catering from 20 to 1500. Choose from specially priced buffets or set menus, tailored to suit your palate and your budget! Complimentary Welcome Drink, Venue Hire, Décor, Linen, Christmas Hats and Crackers.* Bookings open from 15 September to 15 December 2015. Call Peermont Group Sales TODAY on 011 928 1903 or email: sales@peermont.com

*T’s & C’s apply. www.peermont.com YEAR-END FUNCTION PACKAGES ARE AVAILABLE AT THESE PEERMONT RESORTS EMPERORS PALACE in Johannesburg, GRACELAND in Secunda, UMFOLOZI in Empangeni, RIO in Klerksdorp, KHORONI in Thohoyandou, FRONTIER INN in Bethlehem, MMABATHO PALMS in Mafikeng, THABA MOSHATE in Burgersfort, THE GRAND PALM, and GICC in Gaborone, Botswana.

FOCUS ON PRIVATE AFFaiRS Majeka House, in Stellenbosch, is an ideal base from which to explore the historical town of Stellenbosch, with its interesting shops, galleries, museums, and al fresco cafe culture. This prime location – combined with luxurious accommodation, thoughtful service, a sophisticated bar and restaurant, a professionally run spa, and spacious grounds – creates what is undoubtedly one of the most stylish boltholes in the Cape Winelands. The boardroom table allows for the seating of 16 people. In order to ensure the exclusivity and intimacy of the boardroom, conferences where accommodation is included will be catered for. Makaron Restaurant at Majeka House is perfect for smaller celebrations. Special occasions can be celebrated around the 14-seater Gregor Jenkin table or a part of the restaurant can be dedicated to other festivities. The kitchen team will design special menus and dishes for your exclusive event, upon request. info@makaronrestaurant.co.za reservations@majekahouse.co.za +27 (0)21 880 1512majekahouse.co.za

Impressive venues Are your clients tired of the same year-end function venues? Try these ones...

An ocean view Welcome to moyo Ushaka – a unique destination for a sophisticated African dining experience. Inspired by the traditions and values of our ancestors, moyo is a celebration of, and commitment to, the beauty of Africa and the industry of her people. Known for its famously warm hospitality and modern African ambience, the moyo experience is an unforgettable one. moyo Ushaka is a distinctly Durban destination, offering the perfect place in which to relax and watch the world go by. With cocktails at the moyo pier bar or beach bar, exquisite views of the Indian Ocean, tropical climate, exotic flavours, and soulful vibes – this is Africa at its laidback best. +27 (0)31 332 0606 l ushaka@moyo.com l moyo.co.za

12 • MEETINGS l JULY/AUGUST 2015

WINE NOT? Laurent at Lourensford is most certainly a jewel among the Winelands, a magnificent estate nestled in the fertile bowl of the Helderberg Mountains. Apart from being a trendy venue for events, the estate embraces its natural charm – yielding an array of organic produce, from honey to cheese and exquisite wines. A beautiful setting paves the way to a beautiful function, and you’ll find this to be true when you set foot on the glorious estate where Cape Dutch grandeur mingles with sleek and modern architecture. Laurent presents a clean, yet elaborate, canvas, complete with detailed crystal chandeliers and a veranda that overlooks the entire estate. The staff will assist you to design and organise a function of any style or type you desire – from special birthdays and anniversaries, to year-end functions or weddings, they shall fashion an inimitable and unforgettable occasion, tailor-made to your client’s dreams. +27 (0)21 847 1696 l ryno@laurent-lourensford.co.za laurent-lourensford.co.za

WHERE LEGENDS EAT This year-end enjoy fresh, delicious American cuisine at Hard Rock Cafe Johannesburg. Located where Sandton City and Nelson Mandela Square meet and make up the largest retail complex in South Africa, you’ll find glamorous shops, top fashion outlets, and, of course, delectable dining options. Nelson Mandela Square combines big city sophistication and European style, right underneath the African sun. As the latest addition to this iconic square, Hard Rock Cafe Johannesburg is the perfect place to eat, drink, and celebrate the year that was in one of the most beautiful places on earth.

LEGENDARY FLAVOURS Experience freshly prepared American cuisine, such as handcrafted sandwiches, savoury sides, and delicious salads. The chefs use the freshest ingredients to prepare culinary greatness. In addition, the friendly, talented staff are ready to provide you with everything you need to enjoy the perfect year-end function during your visit to Hard Rock Cafe Johannesburg.

LOCAL CULTURE and INSPIRATION The Hard Rock Cafe Johannesburg brings together the eclectic style of rock n’ roll with imported designer features that will leave you speechless. Marvel at the polished marble bar and floating constellation of more than 7 000 drumsticks. Let the pulse of Joburg inspire you, as you sip an ice-cold cocktail and enjoy the finest American cuisine. +27 (0)11 784 3144 smm@hrcjohannesburg.com hardrock.com/cafes/johannesburg/ MEETINGS l July/August 2015 •

Mobile bar solutions & hospitality for the corporate and events industry

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CULTURAL EXPERIENCES Lesedi Cultural Village will breathe new life into your year-end functions. Enjoy the spirit of Ubuntu at this unique cultural venue, where the music, song, and warmth of Africa’s hospitality await you, and the lifestyle of her people will enthral guests and ensure a conference with a difference. The dedicated team will assist in ensuring that you are provided an African affair to cherish forever. Lesedi’s five dining venues offer a variety of experiences: a three-course African buffet with an array of traditional dishes in the Nyama Choma Restaurant; the North African Nile Room, where you sit cross-legged on floor cushions (hubbly bubblies supplied), with an authentic African braai in the open air lapa or boma; or a light African-styled lunch in the shebeen. The ‘Out of Africa’ function and gala evening venues bring a kaleidoscope of cultural colour and passion to your event. Lesedi offers a range of African team-building activities, from spear throwing to potjiekos competitions. + 27 (0)87 740 9292 l cro@ahagroup.co.za l lesedi.com

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DAY CONFERENCE PACKAGE

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INDABA HOTEL, SPA & CONFERENCE CENTRE

CNR. WILLIAM NICOL DRIVE & PIETER WENNING ROAD | FOURWAYS | JHB +27 (0) 11 840 6600 | indaba@indabahotel.co.za | www.indabahotel.co.za

TERMS & CONDITIONS APPLY. VALID UNTIL 31 JULY 2015. OFFER SUBJECT TO AVAILABILITY AND ONLY APPLICABLE TO NEW BOOKINGS.

DON’T DRINK AND DRIVE Encourage attendees to use a taxi service. Meetings recommends Uber – you can get a taxi, private car, or rideshare from your mobile phone. It is an app that connects you to a driver within minutes.

14 • MEETINGS l JULY/AUGUST 2015

T H E B I G I N TER V I E W

An industry

leader

A DYNAMIC INDUSTRY

As CEO of the JEC, Craig Newman has a front-row seat to the development and growth of the industry, and he has an optimistic view of the direction in which it is headed.

Along with the knowledge gained during many years in the industry, comes a well-informed and unique perspective on the workings of the industry. Craig has had a front- row seat to all the changes within the industry, such as the series of joint ventures, purchases, and investments from Europe, the United Kingdom, and the Middle East in the South African exhibition industry. These included companies such as Messe Frankfurt, UBM Montgomery, Terrapin, Fleming Gulf FZE, Reed Exhibitions, and Fierra Milano. “The global MICE industry has been growing steadily, over the past few decades, into a mature business sector, driven largely by crossborder trade and globalisation,” says Craig. Companies in every sector, from mining to construction, from food and beverage to plastics, packaging, retail, and IT and communication, have gained a solid understanding that business success requires the availability of a sector that specialises in face-to-face communication. Craig also adds that the African economy has grown in strength, and that companies from all over the world are recognising the power of the African economy — not just purchasing its products and services, but also selling to our increasingly global marketplace.

CONTINUING GROWTH s a man who has been involved in

the business events industry for over 20 years, Craig Newman has gained in-depth knowledge on the ins and outs of this industry, and not only has he used this knowledge to his advantage in all business endeavours, but he also continues to learn as the industry continues to change. Craig started his career at Forge Ahead Exhibitions, in 1991, and has held several leadership positions since then at companies such as TML Reed Exhibitions, Oasys Innovations, Balanced Solutions, and Kagiso Exhibitions and Events

16 • MEETINGS l July/August 2015

Craig emphasises the importance of continuing growth and development in the business events industry and highlights several factors that need to change. “The power of face-to-face communication and marketing has, for years now, proved its unwavering success,” he says, adding that the industry needs to see an increase in face-toface interaction in the industry. International trends indicate that digital marketing is also ranking as one of the most powerful marketing platforms in the world. He has also noticed an increasing need for the development of young industry talent.

“We have to make sure that we strike a balance between these two marketing mediums, and instil that sense of importance regarding face-to-face business relationships in industry young-bloods, those social media gurus who will help take this local industry to the next level.”

A REMARKABLE Venue The JEC is one of the leading exhibition, conference and events venue in South Africa and leaves no need unmet. It is one of the country’s largest venues, built for the purpose of exhibitions and conferences, and one of Joburg’s most popular landmarks. Through its location, size, and dedicated staff, the centre has earned the reputation of being able to host world-class events. The JEC’s range of venues enables the hosting of any type of event, be it a high-end cocktail party for a product launch or an exhibition of considerable size. When asked how he personally contributes to the gleaming reputation of the JEC and ensures its success, Craig gives the credit to his personal attention to detail, and to each client, as well as his desire to ensure full and satisfactory delivery. For Craig, a typical day at

#JEC

WELCOME

to the team LIESEL DA COSTA Marketing and communications executive Liesel's goal is to market the JEC through innovative, fresh, and creative methods. With her passion and enthusiasm for marketing, she is determined to make her mark in the exhibitions and events industry.

BELIEVE SIBIYA Marketing and communications Believe describes herself as reliable, punctual, goal driven, and selfmotivated. Such attributes are essential when you are working in the exhibition and events industry.

FROM LEFT The JEC was custom bulit for the Rand Show; The JEC offers over 100 000 m2 of outdoor space and 50 000 m2 of covered space, making it the ideal venue to host any event; JEC is the proud host venue for the Gauteng leg of Ultra Music Fest, the world's premier outdoor music event

the JEC includes attending numerous meetings on topics such as finances and marketing, as well as meeting with staff, clients, service providers, and debtors. All of this pays off with magnificent results, however, and the events held at the JEC create memorable experiences. According to Craig, The Rand Show has been one of the most memorable events he has been involved with. “The Rand Show remains right up there. Consistently delivering a quality family fun day out, has been very memorable. Also, it is the only event that I know of that is truly representative of our rainbow nation,” he adds.

COLOURFUL CAREER During such a long and eventful career, Craig has certainly experienced many highlights and challenges. One of the most prominent highlights, he says, has been his contribution to the JEC and his recent involvement in UFI. “As an active member of the South African exhibitions industry, I’ve tried to develop my understanding of the market and have formulated a turnaround strategy for the JEC. “The trick has been to take decisive action and turn JEC into a highly profitable business, year after year. In 2014, I was elected onto the main

board of directors at UFI, The Global Association of the Exhibition Industry, and, further, appointed onto the UFI Executive Committee,” says Craig. Most recently, he has been appointed as the vice chairman of the UFI Middle East Africa Region. UFI is the association of trade show organisers, fairground owners, national and international associations of the exhibition industry, and its partners. As of 2014, it has more than 600 members, from 85 countries. The main objectives of the UFI Executive Committee include dealing with matters of interest for national and international associations of the exhibition industry. This takes into account information on national exhibition markets, the worldwide promotion of trade fair media, a global statistical overview of the tradeshow industry, and much more. Craig says he hopes to represent the South African and African marketplace in this role and act as an ambassador for the local industry. This has been a giant success not only for Craig’s career, but it will no doubt prove to be beneficial for the industry as well, as he is passionate about the potential and talents

of Africa’s industry. “I feel that Africa has so much to offer the global marketplace. My main objective is to grow Africa’s representation at UFI. This will create more opportunities to grow the MICE Industry not only in SA, but throughout the continent,” he adds.

EVENTS AT THE JEC The JEC plays host to a collection of worldclass trade shows and events, such as Automechanika – the Joburg Motor Show – and Electra Mining. It is also home to South Africa’s most established consumer show, The Rand Show, which is in its 121st year. With all these significant and popular events under its belt, the JEC is a proud leader and ambassador of the industry. One of the events Craig is most excited about, in 2015, is the Bauma Conexpo. He adds that he is “looking forward to a big, well-managed and -coordinated, professionally represented, and fully focused trade show.” For more information about JEC: expocentre.co.za. Follow them on Facebook: JHB Expo Centre and Twitter: @jhbexpocentre

MEETINGS l JULY/AUGUST 2015 •

SANDTON CONVENTION CENTRE JOHANNESBURG | SOUTH AFRICA POTENTIAL RELEASED

wo m e n in m ic e

Making 'herstory' Inspiring, innovating, and igniting the industry, the Top 40 Women in MICE for 2015 have made their mark.

hat started out as an initiative

to recognise the important role women play in the meetings, incentives, conferences, and exhibitions industry, the Top 40 Women in MICE now plays an important role in providing a platform that motivates, inspires, and supports women in the industry to achieve both personal and professional goals. It also aims to connect women in the industry to leverage their reach and resources, creating a global community of economically empowered women. This year’s event for the Top 40 Women in MICE will see various awards being handed out, recognising rising stars and lifetime achievers, as well as acknowledging event planners in Africa and beyond. The winners will be published in the next issue of Meetings.

CLARE COOMER Owner of Network Conferences Incorporated Event planner Clare has been exposed to the industry since she was 13 years old. Her parents immigrated to Zimbabwe from the United Kingdom to run hotels in the Fort Victoria area. After college, she joined the Zimbabwe Sun Hotel Group and has been actively involved in the MICE industry ever since. She has been successfully running her company for over two decades. Clare is passionate about setting high standards for the industry and, as a result, she was a founding member of the PCO Alliance Network. She puts her expertise and knowledge at her clients’ disposal, ensuring that all events run smoothly. FAST FACT Some highlights of Clare’s career include establishing the in-house conference department for PricewaterhouseCoopers, serving as a SAACI committee member, and winning the PCO Company of the Year Award for the Volkswagen Marketing Conference Centre in 2000.

20 • MEETINGS l July/August 2015

As with last year, finding these phenomenal women who are doing amazing things for our industry was no easy task. This industry is filled with dedicated and passionate individuals. Based on reader nominations and follow-up research, we considered everything from the ability to motivate those you work with and the influence you have over your peers and clients, to the amount of money you generate, or simply the passion you have for the industry. Success is no accident. It takes hard work, perseverance, learning, studying, sacrifice and, most of all, love for what you are doing. The following 40 women know this and that is why they are the best in their respective fields. To the Top 40 Women for 2015, Meetings salutes you.

DEBBIE NORTJÉ Event manager for Colourworks Event planner Debbie’s exuberant energy and natural knack for coordination and planning make her an asset that the Colourworks team simply couldn’t function without. She loves making people happy, and her instinctive gift of being able to make all those around her smile and laugh equate to her being amazing at what she does. Debbie has experience in working on events ranging from large and intimate dinners, to retail conferences and concerts. She is a mentor to the eager interns who are part of the Colourworks creative campus, making sure that they remain inspired and nurtured throughout their time with her. FAST FACT From being a cordon bleu chef, to travelling the African continent as a tour guide, Debbie has always thrived under pressure and has had a natural gravitation towards customer service and working with people.

BEATRIX LOURENS Owner of Beatrix Events Event planner Beatrix is always filled with new, fresh ideas. Her concepts are never limited to anything – if she puts her mind to it, she will do it. No matter how big or small, nothing is impossible. Beatrix takes pride in every single item her company delivers – from a simple gift to an elaborate production. Coming up with a new concept, tailored to each request, is not an easy task. Beatrix has mastered this art to perfection. Her creativity has no bounds and she uses it to the advantage of her clients. There is no such thing as second best or compromise when it comes to the client’s expectations. She encourages everyone around her to be the best they can be, not with words, but with her actions. FAST FACT Beatrix describes herself as a wedding and events planner and stylist, who is obsessed with her hubby, fashion, travel, and her two adorable pooches.

ELAINE CREWE General manager of Messe München International South Africa Exhibition organiser Exhibitions and events are powerful platforms that can bring about change, and motivate and inspire people. It is for this reason that Elaine is so passionate about what she does. When looking at her track record and impressive credentials, it is no surprise that when MMI expanded into Africa they chose her to lead the way. Elaine is an entrepreneurial thinker who invests a lot of time and energy into the trade shows she is involved with. She brings broad-based management experience to every show through her ability to think, plan, and implement strategically. Exceptionally dedicated and committed, Elaine is an asset to the industry. FAST FACT While working at Gallagher Convention Centre as the exhibition and special events manager, Elaine won the Best Venue Employee at the EXSA awards for three consecutive years.

#40wim

ESTELLE LÖTTER

HEATHER HOOK

Owner of Ripcord Promotions Event planner

Owner of Haiku Events Event planner

In the events management industry, they say you are only as good as your last event, and there is a lot of truth in that. Every single event has to receive the same meticulous attention to detail and be approached with the same high level of passion and professionalism in order to deliver on excellence. Those who know Estelle know that passion, attention to detail, and professionalism are the essence of her personal commitment to her clients. It is also threaded through her work and the way she manages her business. FAST FACT Estelle is a Certified Meeting Professional, has an international benchmark qualification for a professional conference organiser, and has been running her business for the past 23 years. In that time, she has served literally hundreds of clients, across industries and sectors, by producing impeccable events, both small and large.

JANINE MEYERHOFFMANN Director at Africa Event Xcellence Event planner/ service provider Janine is best described as a meticulous professional who has a passion for customer service and excellence. She understands the intricacies of hosting international conference, seminars, and workshop, and laying the groundwork for the bidding process. This knowledge helped her successfully launch the African Bureau of Conventions, in 2010. After nearly five years in the driving seat, Janine has taken on a new challenge and started her own conference and event management company, Africa Event Xcellence. When you engage Janine’s services, she becomes your partner in achieving successful outcomes. Her drive is phenomenal and she is able to deliver against tight deadlines. Highly articulate, Janine exemplifies the essential qualities of a meeting professional. FAST FACT Janine studied to be a nurse. She specialised in cardio vascular surgery.

Heather has been involved in the events industry since 2008, working on a variety of projects in her time, including some of the leading events in Southern Africa. Described as a perfectionist, she understands that each event is unique, and that is why she draws on her wide base of experience to ensure that all her events run as smoothly as possible – leaving guests with that wow factor. Under her leadership, Haiku Events is fast becoming recognised as one of the leading events management companies in South Africa, through its involvement with international and local speakers and the quality of events and productions managed. FAST FACT Haiku Events was born out of Heather’s need to create classy and unique events. A haiku is a Japanese poem, consisting of only 17 syllables. It is short and to the point, but evokes a powerful response in the reader.

HEIDI WARRICKER General manager of Fiera Milano Exhibitions Africa Exhibition planner A Rhodes University journalism graduate, Heidi joined the exhibition industry in 1996. She is a results-driven professional and her experience, having staged over 40 large-scale consumer and trade exhibitions, is extensive. She has always placed emphasis on producing events of exceptional quality and innovation, while delivering optimal business results for exhibitors and powerful marketing results for participants, as well as engaging and rewarding experiences for visitors. Heidi’s experience in launching and driving the growth of events and exhibition brands made her the ideal person to take the reins of Fiera Milano Exhibitions Africa, in 2015. FAST FACT Among many others, Heidi conceived and executed award-winning exhibitions including Africa’s leading boat, dive, and leisure show, The National Boat Show (featuring Dive Expo).

JESSICA HEANEY

JULIE KILLIAS

Managing director of Worx Group Event planner

Owner of Julie Killias Events Event planner

Jessica is that rare breed of person who sees the big picture, but is detail-oriented, which gives her an edge in the MICE industry. She has the ability to understand the strategy and pragmatically work out what needs to be done to realise the vision. Jessica never falls back on the expected tools, instead relishing opportunities to expand into new expressions of her skills to meet clients’ objectives. For example, not only has she embraced the use of a mobile and tablet app for events and conferences, she has also extended its use to assist executives with content management for their presentations. Jessica serves as a mentor to her team members, encouraging them to explore their own unique skills in new ways.

With over 26 years in the industry, Julie brings the art of creativity and personalisation to every event with style and elegance. Her many years of knowledge and experience have ensured that she is able source perfect locations; she has great relationships with many venues in South Africa and internationally. Julie is passionate about her craft and is dedicated to providing exceptional quality on all events. “We have had many corporate functions where Julie and her team have provided their outstanding services. Whether for small dinners or large awards evenings, I would have no hesitation in recommending Julie’s services,” comments one of her many blue-chip clients that have trusted her with their events.

FAST FACT Jessica has been an entrepreneurial worker since the age of 14, when she and a friend started a children’s party business.

FAST FACT Julie also has a passion for planning weddings and attended the second annual Destination Wedding Planners Congress in Mauritius, in April.

MEETINGS l July/august 2015 •

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KYLIE VAN STADEN

LIZ HART

LORIN BOWEN General manager of Synergy Business Events Exhibition planner

Managing director of Shades of Green Event and exhibition planner

Managing director of Siyenza Management Exhibition organiser

Kylie has been working in the conference and exhibition management industry for the past 10 years, and has project managed numerous large international conferences and exhibitions, overseeing critical components from resource planning to procurement, and supplier management to multi-million rand budgets. She established her company in response to the need for more environmentally focused exhibitions and events in South Africa. Kylie understands that each project has its own challenges, which require hard work, problem solving, commitment, and dedication. Being a people pleaser is a plus for her clients, who know and trust that she will always give of her best.

Having launched and hosted three strategic events, namely the Africa Energy Indaba in 2008, the Infrastructure Africa Business Forum in 2011, and the Manufacturing Indaba in 2014 – all with a focus and aim to grow the respective industries and sectors – Liz has shown great leadership, innovation, passion, creativity, and the highest level of integrity and mentorship to many colleagues, who have grown in their careers and, in some cases, even formed their own businesses. Liz’s skills to perform on high-level platforms have made a real difference in the dimensions of the marketing, communication, and business events industry. With her knowledge, she contributes substantially to encourage and empower new generations of professionals, particularly young women.

Her excellent performance and organisation skills, as well as her followthrough on tasks, have resulted in Lorin developing positive relationships with people in the industry. She leads her team with great insight, passion, and innovation. Clients and suppliers can rest assured when dealing with her, as they are dealing with a reliable and trustworthy individual. Lorin is always on top of all aspects of the various projects she is involved in, and is only satisfied once everyone is happy. Beside her commitment and love for the industry, Lorin is also known for her great smile and infectious laugh, as well as going the extra mile to make sure the project is successful.

FAST FACT Kylie is a perfectionist at heart and is always ready to take on any project that requires her specialised skills in event and exhibition management.

FAST FACT Under Liz’s leadership, the 2015 Africa Energy Indaba smashed its previous records and achieved in excess of 30% growth on the previous year’s delegate numbers.

FAST FACT With a long commitment to the hotel and conference sector, Lorin has also served on numerous association committees in senior positions.

MARGI BIGGS Owner of Specialized Tours & Events Event planner and service provider Margi is involved in the industry on a daily basis, on different levels, and her passion for service excellence has ensured her being regarded as a leader in the industry, for more than 25 years. She leads by example and has been a mentor to many in businesses, as well as to individuals on a personal basis. Margi is dedicated to her work, and is willing to spend whatever time or energy as is necessary to accomplish the task at hand. She is open to ideas, and can think outside the box, which is essential in the competitive MICE industry. FAST FACT Margi’s value in the industry is marked by the numerous leadership positions she has filled, including positions on the national executive committees of SAACI, SITE and ASATA, as well as the awards she has achieved.

22 • MEETINGS l July/August 2015

SABINE BLEHLE Chief operating officer for Event Dynamics Event planner Sabine has brought an entrepreneurial spirit and style to Event Dynamics. She has created a leadership platform that allows for creativity, new thinking, exploration of new markets, and a focus on growth. Sabine always listens to new ideas and encourages people to challenge their way of thinking in the business. She is a woman of integrity, whose passion is very much focused on three things: her work, her staff, and her community. FAST FACT Always willing to go the extra mile, Sabine leads by example and is never afraid to get her hands dirty. She once spent hours counting out R200 000 worth of sponsored delegates’ daily subsistence allowances and even spent a night in a Brazilian airport jail cell, taking care of a delegate who had travelled on a diplomatic passport with no visa.

SAMANTHA BYRNE Owner of Diamond Events Event planner Samantha is a hardworking, determined woman who constantly drives perfection in all she does, to ensure that her clients’ events are the best they can be. Due to her great leadership skills, she has pioneered an event company from one client to many by constantly moving forward, working harder, and leading with the times. She is driven by innovation, as is her team, who are always thinking outside the box and putting their creative talents to the test. Samantha excels at nurturing and maintaining relationships within the industry. The future is bright for Samantha and her team, as she strives towards becoming the market leader in the events industry. FAST FACT Samantha holds diplomas in somatology, sports therapy, reflexology, aromatherapy, as well as finance. She is also a qualified PADI master scuba diver trainer and an emergency first-response instructor.

#40wim THAMI MOTLHABANE SOPHIA KARRAS Currently freelancing Event planner

National conferencing and events manager at Travel with Flair (TWF) Event planner

Having been involved in the industry for over 18 years, Sophia is considered a veteran by her colleagues and clients. Through the years, she has gained wellrounded knowledge of the industry, which has allowed her to interact and understand its constantly changing trends. While at Flight Centre’s MICE division, she took her business acumen and marketing strategies to a whole new level. She was promoted to team leader, and then general manager, for Flight Centre’s new brand – cievents. After four years with the group, Sophia has left, looking for new challenges. Her creativity shines through in everything she does.

This goal-driven woman exudes passion not only for her job, but for people as well. This is why Thami is making a name for herself in the industry. Since she arrived at TWF, she has acquired numerous new accounts for the company and is continually coming up with new ideas on how to service clients and retain them. Her staff describes her as creative, knowing what she wants and what she stands for, as well the small package in which dynamite comes. Thami has taught her staff to work as a team, to respect each other’s roles, and to trust one another. This is why her team calls her Sister Boss.

FAST FACT During the 2010 FIFA World Cup, Sophia managed the VISA account. She dealt with around 4 500 fans daily, and managed 210 students, while running the hospitality desk, tours, and promotions, as well as organising four big events.

FAST FACT Thami has mastered the art of motivation. Not only does she motivate her staff to excel at work, but also in their personal lives. Her positive influence has resulted in four people at TWF applying for degrees.

TRUDI FREED Director at Hiside Events Event planner The success of Hiside Events can be attributed to Trudi’s approach to having fun and her passion for people. She has created the ideal working environment for her staff, who take full responsibility for any event they are organising. This has resulted in a team of 10 consultants who plan and run medium to large events without her needing to micromanage. She has created methodologies for planning and running events which has allowed junior consultants to become senior very quickly. Trudi’s colleagues are impressed with her ability to pull rabbits out of her hat. When they think a concept is 100% thought through, Trudi will arrive with one more idea that just seals the deal. FAST FACT Trudi is known for her ‘Trudi-isms’ – statements or words that don’t belong to any formal written or approved language yet everyone understands what she is saying.

ZAIDA ENVER CEO of Pure Grit Project and Exhibitions Management Event and exhibition planner Zaida is the pinnacle of leadership, not only to her family and team but also to a number of her peers. She has the ability to inspire, motivate, and empower people from all walks of life and has continuously touched the lives of many who have had the privilege of working with her. To date, Zaida has successfully managed to cultivate meaningful relationships with each of her employees, while imparting upon each a great work ethic. She is impassioned about every project she undertakes, making sure that every client has the best experience possible. Zaida has built Pure Grit on the principles of integrity, empowerment, passion, artistry, and innovation. She constantly strives to innovate on all the services she offers, with the aim to become a future market leader. FAST FACT Zadia started her career as a junior legal adviser at Nedcor.

CANY BUGLER Managing director at Tri Active Events Management Service provider Having started out in the industry in 1988, Cany is passionate about the services that she provides. Cany is not only regarded as one of the leaders in the industry, but she is also well-liked and respected. She is able to connect with her clients and meet their needs as she leads her team to deliver fabulous outcomes-based teambuilding solutions. Their tailored programmes are inspiring and they have a reputation of motivating people. Cany creates a safe environment for team participation, with enough room to accommodate and cultivate leaders. Her impeccable record, high integrity, and creative flair guarantee satisfaction. Anyone who has worked with Cany will agree that she oozes enthusiasm and energy. FAST FACT Cany loves spending time with her fur-kids, three Jack Russell terriers, and is actively involved in animal charities.

CAROLINE MORGAN Owner of ATAS Software Service provider Caroline is a geek at heart who lives for and loves cutting-edge technology, and is always looking for ways to apply what she learns in the MICE industry. Her company provides services such as event websites, online delegate registration, exhibition stand booking systems, abstract management for academic conferences, and social media assistance. She was the first to offer an interactive stand booking system in South Africa and has also developed a form generator that allows customised delegate registration forms to be created in just hours (formerly the work of many days). Having built an excellent team, ideas in the company flow freely. For Caroline, creativity is encouraged in her team, resulting in constant enhancements in the products offered. FAST FACT Caroline founded the Virtual Board mentoring system for the Businesswomen’s Association in Port Elizabeth, and continues to serve as a mentor in this programme today.

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CORNELLE DU PREEZ Sales manager at Gallagher Convention Centre Service provider Cornelle is a highly driven and dedicated individual with the zeal to get any job done. She has demonstrated keen networking ability and uses her contacts to grow her client base. Identifying a client’s need and matching it with the best solution is her forte. Her hands-on approach, combined with an entrepreneurial drive and business management skills, ensures that her client’s events or exhibitions are a great success. Cornelle’s passion for people is palpable and manifests in her ‘nothing is too much trouble’ attitude. Her willingness and ability to share her strategies has always given her an amazing team to work with. Cornelle has a wealth of experience and believes in excellence, as opposed to efficiency. FAST FACT Cornelle provided creative and innovative solutions for this year’s South African Film and Television Awards’ live broadcast, as well as the logistics surrounding the event.

DUDU MASONDO Centre manager of Hackle Brooke Conference Centre (HBCC) Service provider Dudu has been an invaluable asset to HBCC for many years. Ever ready with a wide smile and a hearty laugh, Dudu’s approach to her work and all requests, even the most ridiculous and uncommon, is always to oblige. Her never-say-die attitude has helped her win over even the most difficult clients. Dudu's vast experience and passion for her work can never be learned from a textbook. Dudu has learned, and mastered, the ropes, through many long, difficult years of hard and diligent work – making mistakes, correcting them, creating new solutions to old problems, and often going with plain and simple gut feel. FAST FACT Always the first to arrive at 06:00 in the morning, and usually the last to leave late at night, Dudu is affectionately known by her colleagues as the ghost of Hackle Brooke.

ESMARÉ STEINHÖFEL Business development manager: international at Cape Town International Convention Centre Service provider Having been involved in the industry for over 15 years, Esmaré is ambitious, clear-minded, hardworking, and purpose-driven. She is respected by her peers and her clients, as she is constantly able to provide innovative solutions. Her leadership skills are founded on her integrity and passion for her career and the industry. This is evidenced by the awards she has picked up along the way. In 2008, Esmaré won the Starwood Europe Africa Middle East Incentive Award for exceeding targets and, in 2012, she received the title of Manager of the Year at the CTICC. She has helped positioned the CTICC in the international business events market as one of South Africa’s leading convention centres. Esmaré is also the venue chairperson for SAACI. FAST FACT Esmaré and her husband have a smallholding in Langebaan that boasts 1 000 olive trees and a small vineyard. After harvest, they bottle the olives and make their own wine.

GRACE STEAD GILL DEWAR Owner of GCD Consulting Service provider

Owner of Steadfast Greening and Committee member of Event Greening Forum Service provider

Gill always shows passion in everything she does when it comes to the MICE market. She has always believed that you have to love what you do, and this shows when it comes to the strong relationships she has with her clients. Having spent the last 25 years in the tourism industry and travelled to over 55 destinations, her product knowledge is extensive and she is always happy to share this knowledge, helping agents achieve their goals and making clients’ travel dreams come true. “I have been most impressed with Gill. She is always just one call away and ‘no’ is never an option. I would highly recommend Gill, should you have any outbound incentive group,” says one of her clients.

Following on 12 years in local government, Grace established Steadfast Greening in 2007. The focus of this business is to provide guidance around sustainablility issues. This includes aspects such as project management, business development, training, and facilitation to ensure that implementation is practical and professional. One of her key passions in the workplace is event greening and she was a key roleplayer and founding member of the Event Greening Forum. She teamed up with Justin Hawes from Scan Display, in 2009, to establish the forum, which has managed to get the buyin from the main industry associations.

FAST FACT Gill selects and represents only companies that have innovative incentive programme ideas, as well as products that provide value added benefits to South African MICE buyers.

FAST FACT Grace enjoys travelling and living on the edge with activities such as paragliding and motorcycling. When she slows down, she enjoys reading, photography, camping, and just being outdoors with family or friends.

24 • MEETINGS l July/August 2015

Jennifer Gibson Owner of The Exhibitionist Service provider Jennifer, a qualified interior designer, got involved in exhibition design in 2005. She worked for a local exhibition company before embarking on a career at a UKbased firm. When she returned, in 2008, she opened The Exhibitionist and has grown the company substantially, with offices in Joburg and Cape Town. When looking at what Jennifer has achieved in just eight years, the wise words of Von R. Glitschka comes to mind, “Marketing without design is lifeless, and design without marketing is mute”. Jennifer and her team use this principle in every project they handle, whether it be a trade show or a company launch. FAST FACT For the 2009 Meetings Africa, Jennifer signed up a few stands. For the initial build, she borrowed her aunt’s Land Rover, hired a trailer, and drove the stock to site. The show was a success for her, and the rest is history.

#40wim LISA LOVEGROVE

LEIGH MYLESROHROFF Group sales and marketing manager for JH Group Service provider Leigh has extensive experience in the marketing and sales arena, and has particular interest in the digital side of marketing. Her forte has proven to be brand management, as well as taking on projects and making them profitable. Leigh excels at identifying target markets and closing deals, as well as building new, and maintaining existing, customer relationships. She is extremely creative and loves a challenge, not accepting anything less than excellence in all areas of her life. Leigh has shown great leadership skills, honesty, and integrity, and works well independently or in a team environment. She currently serves on the Saaci’s Eastern Cape executive committee. FAST FACT A greenie at heart, Leigh is busy writing and implementing a ‘let’s go green policy’ for JH Group, as she believes they need to make a contribution towards a cleaner, safer, and more sustainable planet.

Creative director of Conceptual Eyes Service provider

Groups and conferences sales manager for Southern Sun Elangeni & Maharani Service provider

Adding creativity and imagination to your events is what Lindy lives for. With a creative background and focus on collaborative practice, Conceptual Eyes was born out of Lindy’s interest in growing clients’ visual literacy and internal communication. Visual strategy is the foundation of all that Conceptual Eyes does. Lindy and her team turn words into pictures. People remember pictures. This means that the message of the event will be remembered long after the closing ceremony. “Lindy is a great person to work with, constantly coming up with great ideas. She is an invaluable team worker and always has a smile on her face. She gets very involved in each project and is an asset to anyone she works with,” says one of her clients.

With over 20 years of dedicated experience in the industry, Lisa is at the forefront of understanding clients’ needs. She is wellknown for her ability to deal with clients on all levels, and to build lasting relationships. Her leadership and innovation skills, when dealing with large association committees on structuring a win-win solution when faced with challenging situations, are completely admirable. Lisa constantly keeps up with business trends and seeks to fully understand her customers’ requirements and provide creative solutions. It is for this reason that the hotel has a lot of repeat business. Her passion for the industry is evidenced by the time and energy she devotes to her career. For Lisa, the only way to do great work is to do what you love and, by doing this, she has carved a successful career.

FAST FACT Lindy trained in fine art and has international experience in team building.

FAST FACT Lisa was part of the opening team for the Hilton Durban.

LINDY SCOTT

LORRAINE STRYDOM Sales manager of exhibitions at Sandton Convention Centre Service provider Lorraine immigrated to South Africa from England as a child and has lived in Joburg ever since. After matriculating, she went on to graduate from Rapid Results College, in 1987, with an AASATA Travel Diploma. She currently holds the position of sales manager for exhibitions at the Sandton Convention Centre, where she has held various positions, over the last 15 years. Lorraine continuously creates the ideal platform and experience for guests at major events and this has resulted in the success of shows, such as Days of the Dinosaur, My World of Tomorrow, and Totally. She also served on the EXSA board as Venue Forum Chair, during 2013. FAST FACT Lorraine has won the EXSA Best Venue Employee Award for two consecutive years, in 2013 and 2014.

MALA DORASAMY LYNN MAGGOTT Managing director of The Green Cab Service provider Described as a strong, results-driven leader and strategic thinker, Lynn has chartered her journey to small business development, after gaining overall business experience at both international and national corporates, during the first two decades of her career and a decade of setting up two awardwinning businesses in the tourism and environmental sectors. Her experience has provided her with a skillset to provide professional services to organisations who want to reduce the carbon footprint of their fleets or their supplier’s vehicles, through the development of carbon reducing strategies, and the supply, fitting, and maintenance of carbon reducing technologies. FAST FACT The Green Cab is an eco-innovation company that provides South Africa’s first cost-effective, aggressively green transport solution for the business events industry.

Marketing, sales and events director at the Durban International Convention Centre Service provider Having moved through the ranks of sales and event coordination, and having spent several years in the role of the centre’s marketing and sales manager, Mala brings a wealth of first-hand knowledge and insight to her position. Before being asked to join the Durban ICC opening team, Mala worked for Sun International, at the Sun City Complex, as assistant banqueting manager, where she gained valuable conference, exhibition, and concert experience. Prior to this, Mala obtained her national diploma in Hotel Management and Catering from the Durban University of Technology and was the recipient of their Alumni Award, in 2005, in recognition of her career performance. FAST FACT Mala has been responsible for the coordination and project management of many successful world-class events hosted at the centre, including personally overseeing the opening of the Durban ICC Arena, in 2007.

MEETINGS l July/august 2015 •

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MARION HENMAN Owner of Exhibition & Event Services Service provider

MONIQUE PLACIDO Head of design at GL events Service provider

Exhibition & Event Services (EES) evolved in the early 90s as conference and event organiser. However, by 1994, Marion had identified an urgent need for professional and reliable electronic registration solutions for medium to large events. After completing some in-depth research in the large exhibition centres in Europe, the EES Bar Code Registration System was born. The software is continually being refined and added to, and is still considered an industry standard best practice registration system. Over 700 successfully registered events have been personally managed by Marion and her team throughout Africa and United Kingdom. They continue to write user-friendly, relevant software for the event industry to suit clients’ individual event requirements.

In order to survive in the exhibitions industry for 11 years, you have to show a tremendous amount of passion and love for the industry. Monique takes pride in everything she produces, and her designs and work ethic are a clear reflection and extension of who she is as a person. Whether it be an exhibition stand design, exhibition design, event concept, retail concept, or store design, she combines creativity with practicality and good business sense to generate concepts and physical products that exceed expectations. Monique also gives back to the industry – she grows designers straight out of varsity and equips them with key design and business skills that enable them to reach a level of design in half the time they would at any other organisation.

FAST FACT Marion is completing her internationally recognised professional chef diploma at the Prue Leith Chef Academy.

FAST FACT Monique has been a key player in the construction of a new judging methodology for the EXSA stands awards.

NINA FREYSENPRETORIUS ICCA president and owner of The Conference Company Service provider/ event planner Since founding The Conference Company as a one-woman operation in 1997, Nina has become an integral member and driving force of the Southern African conferencing industry. The thriving business, now based in Durban, Joburg, and Cape Town, provides association secretariat management and conference management services to the South African and international association markets. Nina has also simultaneously taken on significant roles in top industry bodies. Her engaging personality and strategic input have made her a sought-after service provider and colleague throughout the conferencing industry, and within the International Convention and Congress Association (ICCA). FAST FACT Nina is the first ICCA president from Africa, and the third female president in ICCA history. She was also named one of the Top 40 Women in MICE for 2014.

NONNIE KUBEKA Executive director of Gauteng Convention Bureau Service provider Under the direction and leadership of Nonnie, the Gauteng Convention Bureau markets, promotes, fosters, and develops business vents in the province. Within her scope of work, she developed a business events strategy for the province and initiatives therein, and she implements bidding, hosting, and marketing activities nationally and internationally, with a view to attract business travellers and tourists to the province. She has developed strategic partnerships with suppliers such as venues, airlines, associations, educational institutions, professional conference organisers, tour operators, and event and exhibition planners in South Africa and other countries, as well as support establishments and events that help put Gauteng on the map. FAST FACT Nonnie has 18 years of experience in marketing and has served as senior marketing and sales manager at the CTICC.

26 • MEETINGS l JulY/AugUST 2015

PUMZA MCUBE

SUE GANNON

Logistics manager at Scan Display Service provider

General manager at EXSA Service provider

In the 10 years that Pumza has been with Scan Display, she has grown from strength to strength. She started out as an intern and worked her way up to logistics manager. In this role, she has one of the toughest jobs in the company, because so many people rely on her for deliveries and collections. Pumza is required to deal with internal employees and external clients, a juggling act that can, at times, be very challenging. However, she has a serenity about her, which ensures that she is able to deliver, even under extreme pressure. Pumza is seen as a pillar of strength by her colleagues and no task is too big her. She is always willing to jump in and provide support to the team, which often extends beyond her logistics duties. FAST FACT Pumza plays an important role in Scan Display’s Enterprise Development Programme, providing job opportunities, training, and support to small operators who assist with Scan Display’s logistics function.

Sue started her career in exhibitions, in 1975, with De Beers’ Diamond Promotion Service and the Jewellex Exhibitions. She then ran the SA Antique Dealers Association for over 10 years, as well as organising their annual exhibitions in Cape Town, Joburg, and Durban. In 1993, Sue joined the consumer exhibition Decorex SA, where she ultimately headed up their portfolio of three annual shows. Over the years, she has been a part of SA Fashion Week, Good Food & Wine Show, Wedding Expo, Rooms on View, Cape a la Carte, and many of the Topco awards evenings. With such shows under her belt, it is no surprise that Sue is an established name within the exhibition industry. This is the reason why she joined EXSA as general manager and, since then, she has raised the profile of the organisation. FAST FACT Sue has also been involved in publishing and owned the elite bridal magazine Femme Bride.

// Exhibition stands // Event infrastructure // Retail display solutions // Display products

Johannesburg +27 11 447 4777

Cape Town +27 21 409 1200

Durban +27 31 564 7602

Port Elizabeth +27 73 236 6618

Gaborone +267 318 2525

justin@scandisplay.co.za | www.scandisplay.co.za EPG Ad.indd 1

2015/05/19 10:24 AM

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10 Unique Speaker Bureau is proud to represent some of SA’s finest female speakers. These phenomenal ladies come from all walks of life – journalists, authors, organisational experts, sales, branding, health, EQ & IQ specialists, inspirational, motivational, adventurers, X-factor business professionals and event programme directors. By sharing their personal and business insights, experiences, and expertise, these women help organisations and their people get ahead.

Debora Patta

Tracey Foulkes

Kate Moodley

Natalie Singer

Armed with a bachelor of social sciences from the University of Cape Town, Debora worked as a political activist, teaching literacy in Cape Town’s squatter camps until 1990. Her illustrious career as a reporter started with the BBC, then Radio 702 — where it took her only four years to become the news editor. But, it was at e.tv where she secured her reputation as a hard-hitting anchor and executive producer of the weekly current affairs television programme 3rd Degree. She played a key role in the launch of South Africa’s first 24-hour news channel, eNews Channel Africa.

Take a look at your team right now, are they engaged with their work? Would you describe them as inspired, happy and committed to the bigger vision of the company? Tracey, co-founder and CEO of multinational company, This Is Productivity, has a deep understanding of how people function optimally in the workplace. She inspires her audiences to redefine work as they know it by presenting an interesting twist to traditional time management, team productivity and ridding the planet of email to reclaim at least 28% of their workday.

Shelley Walters

In the last two years, Shelley has spoken at over 300 conferences and training courses in South Africa, London, Amsterdam, and Warsaw, making her 15 years of experience in sales, marketing, and communications – including presenting at boardroom level – a sought-after skillset for any sales team. Consulting to over 50 companies across South Africa, Shelley has trained and equipped professional sales teams in both the B2C and B2B business arenas. Drawing on this experience, and her four and a half years as a co-presenter on Port Elizabeth’s popular Kingfisher FM, Shelley developed a twoday presentation skills workshop which is ideal for sales teams in boardroom environments or senior management presenting at annual conferences or to the public.

28 • MEETINGS l JulY/AugUST 2015

An accomplished business woman with a number of academic qualifications, multiaward winner Kate began her career in the legal sector but quickly moved into the financial services industry. The platform of franchise director provided further experience and useful insights for her book, I Inc. Be the CEO of your Brand. Kate is a professional speaker who offers practical advice on personal branding and reputation management success.

Using sporting analogies that even non-sporty people understand, Natalie helps organisations and individuals get to grips with what it takes to succeed in today’s workplace. A qualified cricket umpire, 10-handicap golfer with a Natal Ladies title to her name, Natalie has over the past decade headed up the professional body for the staffing industry, APSO, and served as the Africa representative on the World Employment Board.

#40wim

Stephanie Vermeulen

Nicky Abdinor

Born with shortened legs and without arms, Nicky’s physical disability had no medical explanation, yet it never became a deterrent to leading a successful life. Nicky drives a car without arms, is a registered clinical psychologist with a private practice in Cape Town, a TEDx speaker, and founder and chairperson of a registered non-profit organisation – Nicky’s Drive – aimed at assisting people with disabilities within South Africa to be mobile and independent. Her witty sense of humour, natural confidence, and infectious positivity engages any audience, leaving them motivated and determined to achieve.

Lynn Baker

Certified world-class speaking coach, image consultant, and executive presence coach Lynn has made it her business to develop the X-factor in corporate leaders, resulting in poise under pressure, decisiveness, vision, and the elusive art of charisma. Many of South Africa’s top management and global CEOs have taken Lynn’s executive coaching sessions or attended a workshop. Lynn has carved out a niche in the speaking industry, making her a sought-after coach, workshop presenter, and keynote speaker.

Celynn Erasmus

An expert in her field, Celynn is a registered dietician, best-selling author, regular media columnist, founder and developer of the Wellculator ™, and a successful businesswoman. She travels the world as a professional speaker, sharing her knowledge and proven philosophies on how to manage energy and fatigue, how to enhance resilience and productivity, and gives practical advice on the fine art of worklife balance. Her realistic approach and practical guides help delegates become their own ‘CEO’ – chief energy officer – an invaluable skill in a fast-paced world. Celynn, along with human behaviourist Joni Peddie, has developed the FAB Quotient™ and, along with an online academy, has launched book 1 of 3. The FAB Quotient™ uses the emergence effect of the power of three interrelated components that help you fight fatigue and remain resilient.

Life-fulfilling work is never about the money — when you feel true passion for something, you instinctively find ways to nurture it. Eileen Fisher, fashion designer

Steph introduced emotional intelligence to South Africa over two decades ago with her best-seller; EQ: Emotional Intelligence for Everyone. Scientific advances have matured the field into Personal Intelligence (EQ + IQ); the subject and title of her new book (2015). Steph’s practical work prepares people to manage the exhilarating disruptive revolution so that they can maintain their sanity, conquer their fears and focus on making their lives work. She is a facilitator and conference speaker who has audiences across Africa, the US, Europe, the Middle East and India.

Lee Swan

An ordinary chocolate-loving girl from Jozi traded in her favourite high-heel shoes and walked for over 700 km across the frozen Arctic Ocean to become the first woman from Africa to walk to the Magnetic North Pole. Lee caught the attention of Michelle Obama, featured as a TEDx speaker across South Africa, and has received a host of accolades for her accomplishments. Lee is an inspirational speaker with an authentic story of courage and determination that makes a day at the office seem like a walk in the park. MEETINGS l July/august 2015 •

OFFICES: South Africa, Malawi, Zimbabwe, Zambia, Nigeria & UK. Tel: +27 (0)11 465 4410 paul@uniquespeakerbureau.com www.uniquespeakerbureau.com

wo m e n in m ic e

Extraordinary The CTICC is so much more than just another convention centre.

multi-purpose conference and

exhibition centre in the hub of Cape Town’s business and entertainment centre, the Cape Town International Convention Centre (CTICC) combines the impassioned dedication of its capable personnel with an extensive range of premium venues, services, and facilities.

WORLD RECORDS With over a decade’s experience in hosting events, the centre’s staff are continually pushing the envelope in terms of advancing their service offerings, in order to create memorable event experiences for their clients.

experiences

They are known for creating captivating experiences that see hosts and their guests returning year after year. The success of the CTICC can be attributed to its commitment to gender equality and the upliftment of marginalised communities. Its operations are firmly rooted in the transformation of the industry, and great emphasis is placed on providing job opportunities for people from all walks of life. Four of the five executive positions at the CTICC are filled by women, making it one of only a few convention centres in the world to be led by a female management team. In addition to this, 53% of the permanent employees at the centre are female.

AWARD WINNING By instilling a culture of innovation, passion, and excellence at the CTICC, its management has positively created a platform in which staff can

achieve both business and personal goals. This is evident in the many awards the centre and its staff have won over the years. Just in the past year, the CTICC was named the Best Conference and Events Venue for 2014 at the SAACI awards. The centre’s CEO, Julie-May Ellingson, clinched the esteemed title of Africa’s Most Influential Woman in the Public Enterprises Sector. In addition to this award, Julie-May was also a finalist in the 2014 Business Women Association’s Business Woman of the Year Awards. Julie-May and Megan Arendse, CTICC general manager: Commercial and Business Development, were also recognised as two of the Top 40 women in MICE, for 2014. With such impressive credentials, it makes sense to host your next Cape Town event at the CTICC and transform your event into a unique and unforgettable experience.

30 • MEETINGS l July/AUGUST 2015

Experience Extraordinary There’s a place where meetings, conferences and corporate events are transformed from ordinary gatherings into extraordinary experiences. A destination, at the tip of the mighty African continent, where two oceans meet in the shadow of one of earth’s seven natural wonders. Where creativity comes to life, the unforgettable is experienced, and the impressions created last a lifetime. This place is Cape Town International Convention Centre. And to experience it is to experience extraordinary.

To transform your special event into an extraordinary experience contact CTICC: +27 21 410 5000 sales@cticc.co.za www.cticc.co.za

Memorable experiences Jacaranda Events is more than just your everyday, run-of-the-mill event logistical solutions company; it is a creator of out-of-this-world experiences.

riginating from a need for clients to have one project manager and one quote to ensure all the mechanics of hosting and making an event happen, Jacaranda Events was established, following inventive initiatives launched by Tshwane Events Centre a few years ago. These initiatives were aimed at supplementing the income generated by venue rentals. Over the years, these initiatives have grown significantly, to such an extent that they’ve become a fully fledged business in their own right.

WHO THEY ARE

Jacaranda Events is a fresh, new event logistical solutions company, which is able to provide its clients with a comprehensive A-Z guide of solution

services for events and exhibitions, Offering logistical services, draping, carpeting, AV and staging solutions, airport and hotel transfers, catering, event planning, and even marketing solutions, there is nothing Jacaranda Events cannot do. Jacaranda Events is a collection of professional individuals hailing from the eventing industry. It is geared towards an entrepreneurial spirit to deliver innovative and profitable solutions to the events industry by providing quality event logistical support, conferencing, catering events creation, and marketing services. The company is closely associated with the Tshwane Events Centre, allowing it to offer clients unique eventing opportunities and experiences. At Jacaranda Events, events are about

more than just logistics — they are about creating experiences that the clients will remember.

WHAT THEY DO

Jacaranda Events is characterised by five distinct business disciplines, namely: • event logistical support • hospitality, which incorporates the Conference Core, on- and off-site catering services, as well as the Jungle Café, which is open to the public six days a week for various functions • an eventing arm that will assist clients in project managing events • Marketing Service Division, which specialises in event marketing, product launches, and activations • Production Projects — the audiovisual and staging arm division. n

The team At Jacaranda Events, not only are the staff committed to ensuring the success of your event, but they are passionate, driven, and will go the extra mile to make life’s rich moments happen.

Ricky Da Costa

General manager

Ricky is the creative brain behind Jacaranda Events, following years of experience in the events and catering industry. From his office, based at the Tshwane Events Centre, Ricky steers the boat with a unique understanding, passion, and obsession for what it takes to be excellent and bring a unique product to the table. Ricky says his greatest accomplishments are getting his pilot’s licence and finally understanding the Game of Thrones storyline. He is a big fan of target shooting, and cooking and entertaining are also top on his list of favourite activities. ricky@jacarandaevents.co.za

Kathy Wiggins Head: Conference

Kathy has been waving the sceptre as head of Jacaranda Events' Conference Core since it inception. She makes a meal of coordinating the operational management team to ensure that all services provided meet clients’ needs and events are run efficiently. She lives by the saying: perfection is not a goal, it’s a starting point. However, should you find yourself in her bad books; you might just be able to win her over with a bar of chocolate. kathy@jacarandaevents.co.za

Theresa Pieterse

Deputy head: conference This mother of two is a regular master of all trades, but her main responsibility within the Jacaranda Events family is to provide comic relief to her peers. Theresa manages this while, at the same time, showing due commitment and hard work. Together with Kathy Wiggins, Theresa is in charge of the conference section of Jacaranda Events. When not busy with Jacaranda Events work, Theresa likes to read until the sun comes up. theresa@jacarandaevents.co.za

5 reasons why you should use Jacaranda events 1 EXPERIENCED TEAM With over a decade of event and exhibition experience, the team at Jacaranda Events will provide you with creative solutions that meet your brief and budget. 2 PREFERENTIAL RATES As a result of the partnership with Tshwane Events Centre, Jacaranda Events is in a unique position to offer its clients great rates should they wish to use the centre. 3 EVENT TURNKEY From sourcing a venue, selecting catering options, and choosing decor, Jacaranda Events will oversee the entire event. What this means is that the client will receive one invoice for everything associated with the event. 4 EVENT MARKETING SERVICES Jacaranda Events can provide its clients with a full bouquet of marketing services to ensure the success of their events. 5 HOSPITALITY DIVISION The comprehensive hospitality offerings of Jacaranda Events cover all aspects of conference solutions.

Neels Terblanche

HEAD OF Event Turnkey Services

Neels is a true artist at heart, having a tendency to capture his current mood and feeling through abstract art. He applies this skill to his work at Jacaranda Events and is always ready to create an awesome experience for his clients. Neels lives by the proverb, ‘your best teacher is your last mistake’. neels@jacarandaevents.co.za

Rudi Kesting

CEO of Production Projects This Clint Eastwood lookalike has survived 33 years providing technical support in the eventing industry and he has seen it all. Rudi has a firm hand on all the technical requirements for Jacaranda Events and his expertise is a true asset to the organisation. rudi@jacarandaevents.co.za

Madelein van Tonder PA to general manager

Madelein is the thread that connects the Jacaranda Events team. This busy bee is a hobby fanatic, keeping herself busy with scrapbooking, photography, jewellery making, cooking, travelling, hosting parties, and the occasional trip to the gym. madelein@jacarandaevents.co.za

Event Turnkey Division The Event Turnkey Division offers comprehensive event logistical services. Apart from physical equipment and decor requirements, the division also provides comprehensive logistical and project planning services. No job is too big or too small; Jacaranda Events’ experienced staff are well versed in providing out-of-the-box event solutions.

LOGISTICAL SOLUTIONS • carpeting • draping • exhibition stand design • exhibition floorplan design • exhibition stand supply • furniture supply • plant decor • uplighting • stretch fabric designs • registration and accreditation services • IT and web support • marquee hire • funfair and entertainment equipment • event medical services • event security services. CATERING SERVICES • production kitchen catering • point of sales catering sourcing • bar services • banqueting services.

PROJECT PLANNING AND EVENT PLANNING SERVICES • project planning • project management • event theme compilations • event planning • event management. AUDIOVISUAL SERVICES • stage building • sound equipment • video recording • LED screens • video productions. MARKETING SERVICES • conceptualisation of market strategies • market plans • photography services • website building services • artwork conceptualisation • marketing collateral.

This division also offers several exciting all-inclusive packages, ranging from wedding solutions through to team-building and year-end offerings. n

Hospitality Division

Jacaranda Events’ comprehensive hospitality offerings cover all aspects of conference solutions, banqueting, and catering. Room

Description

Schoolroom

Cinema

U-shape

Karee

This unique room is set up in a parliamentary style, ideal for board meetings, shareholder meetings, training, and presentations.

Marula

Light and well-appointed, the Marula room allows a pleasant and productive ambince for any conference or meeting.

Mopane

Mopane’s well-appointed features ensure a pleasant and productive meeting.

Acacia (Karoo Swazica Senegal)

A truly diverse room that is able to cater for 10 to 300 delegates in various configurations, this room can be subdivided to suit the client’s needs to a T.

Tamboti

For clients who need an external boardroom facility, this light and pleasant room offers all the amenities and convenience to clients who require a boardroom configuration.

Kei Appel and Jackal Berry

This multifunctional room is ideal for conferences, media rooms and temporary offices. Situated on the ground floor, it is wheelchair friendly and easily accessible from the other halls in the venue.

Baobab

The largest conference room, Baobab, allows a pleasant and productive ambince for any conference or meeting.

With round tables

Without round tables

Clubhouse Restaurant

Ideal for banquets and cocktail parties, the Clubhouse offers all the amenities and convenience that clients require.

100

Smoking Lounge

For a more intimate affair, the Smoking Lounge is ideal.

Sports Bar

For clients who want a venue that offers flexibility, the Sports Bar is for them.

120

300

The Pub

Ideally suited for cocktail parties.

100

200

DID YOU KNOW? THE CONFERENCE CORE, which is situated in the heart of the Tshwane Events Centre, the second largest exhibition facility in South Africa. With several other exhibition halls, open areas, and sporting amenities available to be used in conjunction with the meeting rooms, clients will be able to mix and match various venues for all types of events. The Conference Core offers wellappointed conference and meeting rooms for up to 350 delegates, at very reasonable rental rates, as well as daily conference package offerings.

THE JUNGLE CAFÉ is the catering arm of Jacaranda Events and is responsible for mouth-watering banqueting experiences, both on- and off-site. Exciting menu options, ranging from canapés to formal banquets, are available. The Jungle Café has provided catering for heads of state, bearing testimony to the skill and dedication of its catering staff. The Jungle Café will be opening an a la carte restaurant, situated in the Tshwane Events Centre. This restaurant is the perfect venue to escape the rat race and enjoy tranquil garden surroundings while experiencing culinary adventures. n

Event Marketing Division The event marketing services arm of Jacaranda Events was originally set up to take care of the marketing requirements for the Tshwane Events Centre and the Tshwane Agricultural and Business Corporation.

ith over 15 years of event marketing experience, the Marketing Idea Warehouse is an ideal partner to market solutions for your event or product, providing cost-effective and unique ideas to ensure you get the most out of the experience. This division offers comprehensive event marketing, PR services, and solutions. In addition, brand development, product activations, and corporate product launches and promotions strategies will be offered as services within this division.

PRODUCTS OFFERED

• formulation of event marketing and advertising plans • implementation and managing of marketing and advertising campaigns • PR and corporate communication services • online marketing and promotional strategies • formulation and managing social media strategies and campaigns • product or company brand development • product promotions and/or launches • product activation strategies • corporate image and product identity consultation. n

Production Projects The latest acquisition for Jacaranda Events is Production Projects. This has enabled the company to expand its services to AV and staging solutions.

roduction Projects was established in Pretoria, in 1981, as a technical consultancy for the theatre and entertainment industry. Since then, it has become a leading national supplier of event staging equipment and expertise in this field. From its 31-year history of staging corporate launches and events, it is no stranger to high-profile events in Tshwane. It was involved in the 2007 Rugby World Cup final, on Church Square, and the launch of the 2010 FIFA World Cup. It has also been involved in the lighting for many major car and product launches, international conferences, award evenings, openings inaugurations, and celebrations such as Madiba’s 80th birthday. Production projects

executed international lighting designs in China, Malaysia, and New Orleans. It also supplied all the lighting requirements for the National Arts Festival – in Grahamstown – the Klein Karoo festival, and Aardklop. Concert work includes staging and lighting for performers such as the National Symphony Orchestra, Amitabh Bachchan and Pavarotti and events like the Winikhaya National Tour, the Strab Festival, Caribbean Mas Feeva, rave spectaculars and fireworks displays. With such an impressive resume, it makes sense why Jacaranda Events has included Production Projects in its portfolio. It is in a position to offer its clients a complete, comprehensive, and creative event solution. n

WATCH THIS SPACE The Events Division

is coming soon to Jacaranda Events. With a combined experience of over 75 years of event creation and management, Jacaranda Events is an ideal partner to help you get your event off the ground. Jacaranda Events will soon be positioned to host and manage all types of events all over the country and into Africa.

W o m e n in m ic e

ONE GROUP ONE SPIRIT ONE SOLUTION

EXHIBITIONS

“Design, manufacture, build” Shell scheme infrastructure Bespoke stands Modular stands Furniture hire Electrical hire

Making it

appen

Nomonde Kunene, sales account manager at Lumi, is excited to assist in making government conferences and meetings more effective.

aving been a part of the operational side for many

events, Nomonde knows that people want to engage in conversation. They want to be in the know. Lumi’s technology provides a platform to achieve this by turning a oneway conversation into a dynamic two-way conversation, where everyone benefits from interacting. Nomonde. She enjoys working on government conferences and meetings, as she believes this is where she can make the most impact. “Attending some government conferences, I noticed something important. While the conference was going on, the majority of the attendees were outside networking. It is my job to provide a solution that will grab delegates’ attention by engaging with them and opening the communication channels so that they will interact and be part of the conferences or meeting,” says Nomonde.

RESULTS DRIVEN With her ability to listen to what her clients want, as well as going beyond the call of duty to make sure her work is done to perfection and on time, there is no doubt that Nomonde will be able to make any event she is involved in more interactive and effective. "For me, it’s not good enough for clients to just use our technology. Using it well is what makes the difference between a good and excellent event. Seeing everything come together and clients getting a return on their investments is what makes me say, ‘I did my job and I love my job’.”

MEETINGS l July/August 2015 •

Event branding On-line organiser and exhibitor services

INSTORE “Design, manufacture, install” Showrooms Point of sale Mall displays Motor showrooms Shop fitting

EVENTS “Conceptualise, Manage, execute” Confexes

Conferences

Golf days

Gala Dinners

Launches

Sports events

Festivals

For a COMPLETE IN-HOUSE TURNKEY SOLUTION JOHANNESBURG 4 Neutron Street, Linbro Business Park, Linbro Park, Johannesburg CAPE TOWN 9 Westlake Drive, Westlake, Cape Town +27(0) 21 702 1089

+27(0) 11 608 1588 www.3ddesign.co.za

sound bites

The value of hearty, dishes

homemade

Executive chef Jocelyn Myers-Adams’s culinary talents, which stem from a rich family history, add a wholesome quality to the cuisine at the Table Bay Hotel in Cape Town.

ow has the food and beverage industry changed over the past five years? Food and decor trends

have gone from very contemporary to rustic and shabby chic. Shiny glitz and glam with twinkling lights has made way for incorporating natural products for decor and terrarriums with soft lighting. We had an era of molecular gastronomy and it has moved towards more natural creations where quality products shine.

What are some of the current trends in the food and beverage industry? People are taking a more holistic approach to dining and entertainment. They have lifestyles that incorporate healthy eating, and the demand of such lifestyles dictates that there be healthy, wellbalanced, and creative choices. The trends show fresh flavours that are simple, wholesome, and offer interesting combinations.

What would you identify as the primary mistake people make when catering for conferences? Not enough choices for the delegates.

How do you present ‘plain’ food in a way that makes it look appealing to delegates? Depending on the ingredients, there are many ways to present items to improve presentation: layering, alternating, tossing, and varying heights, colours, and textures.

it and brought it over in a suitcase. It weighs a tonne, so it is a good thing he packs light.

What dish are you most frequently asked to prepare? Pancakes – my girls ask me every day.

What is your favourite food memory? Making waffles at our family cottage. We had an old waffle iron and it seemed to take an eternity to make enough waffles for the six of us. We used my grandmother’s waffle recipe and it was amazing – light and crisp. We would finally all sit down together and eat them with cream from the top of our own milk and maple syrup from our neighbour’s farm. Absolutely divine!

What is your favourite dish to make? My grandmother’s buttermilk and oat pancakes (crumpets); my girls absolutely love them and they like to ‘help’.

What is your favourite food and why? At the moment, I love spekboom. The acrid taste with the soft succulent texture is delicious. And it has carbon-assimilating properties that are comparable to the Brazilian rainforest per square metre.

Jocelyn Myers-Adams began her culinary affair in 1995, as a student at Conestoga College in Canada, her home country. Jocelyn has worked for several celebrity chefs including Conrad Gallagher, as a consultant to Sun International, and Gordon Ramsay, at his restaurant in Chelsea. She is also a fully qualified Sommelier.

What is your funniest kitchen incident? We had a dinner for 120 guests and one of our chefs went to chat to a guest and noticed that the menu on the tables was different to the one we had prepared. We worked together, pulled off the changes and, luckily, the protein component was the same. We were tense at first but we all ended the evening laughing and we certainly laugh about it when we talk about it now.

Why did you decide to become a chef? Did you eat your veggies as a child? I loved them; my favourite, to this day, is Brussels sprouts.

What is your number one catering tip? Always consider the dietary requirements of your guests.

Do you have a favourite wine? Billecart

What is your favourite kitchen equipment or gadget? I love my matte grey

What do you most love about your job? The people, the challenges, and

granite KitchenAid mixer. My dad disassembled

the creativity.

32 • MEETINGS l July/AUGUST 2015

about chef Jocelyn

Salmon; any Cuvee Elizabeth.

I have always been intrigued by great food and I grew up on a farm surrounded by beautiful products. I also had a grandmother who was an amazing cook. I was heading towards being a lawyer when my father took me to a fundraiser held by a chef’s academy. The courses flowed, presenting beautiful dishes, and my father leaned across the table and asked, “Isn’t that what you’d like to do?” I enrolled the following year in the same school.

TWENTY QUESTIONS

Tenacious Terry Why should one use The RSVP Agency? We have the event experience that

puts us ahead of the pack. We offer exemplary service, own our own software, and continue to develop new products.

What has been your career highlights so far? Being chosen to handle Madiba’s 90th birthday was a wonderful achievement. Also, seeing The RSVP Agency grow over the last three years into a company that now has over 100 corporate clients and event companies using our software.

The RSVP Agency's Terry Sutherland knows all to well that, when love and skill work together, you should expect a masterpiece.

ow do you see the industry at the moment? Judging by the

waiting list for certain venues, I would say we are in very good shape. According to the International Congress and Convention Association, there is an expected R2.6 billion coming into the country in the next two years for bids won. The concern, of course, is can we deliver? Strikes and lack of power can very quickly put an end to this.

What has been the most memorable event you have been involved in and why? I would have to say Madiba’s 90th. It was certainly the most challenging. Firstly, it was at his home in Qunu, so everything had to be trucked down from Joburg. We had just ten days to set the marquees for the 700 people. Managing the media, feeding crew and performers for 10 days, scheduling rehearsals, handling the RSVP process, and keeping the Mandela family closely involved was all down to our team.

Without a doubt, the number of ‘event professionals’ that have flooded the market.

They are still relatively unspoilt and you can have a beautiful bay all to yourself.

If you could speak any language, what would it be and why? Italian, it’s sexy. What is the weirdest food you have ever eaten? I once shot the Tequila worm – is that classed as food?

What do you do in your spare time? I have a house on the Vaal river, so I spend a lot of time there. I read a lot, I research trends, and I spend time with my two Dachshunds and my husband Kevin.

Tenacious Terry – I go after what I want and very seldom don’t get it.

What three things would you want with you if you were stranded on a deserted island? My husband, my dogs,

How would you describe yourself as a leader? I lead by example. I encourage my

and my genie bottle.

team to be leaders themselves and empower them to make their own decisions.

Are you a dog person or a cat person? Dog, for sure.

What are your hidden talents? I’m a very,

If you could meet anyone, living or dead, who would you meet? Guy Laliberté

What drew you to the industry? After

What has been the biggest change in the industry that you have seen?

What is your favourite holiday spot and why? The Exuma Islands in the Bahamas.

What quote best describes you?

very good water skier and a pretty good cook. being in the motor industry for 15 years, I was ready for a different challenge. I knew I wanted to keep selling, as that is where my passion lies. I was introduced to VWV by a friend of mine, and joined them in 1994. I worked my way up to the position of client service director, bought some shares in the business, and had a very exciting 11 years with them.

boss: “What does a women know about selling cars? Best you find a rich guy and marry him.”

– co-founder and CEO of Cirque du Soleil.

What superpower would you like to possess and why? I would choose to be a genie. That way, I could grant myself any wish I wanted, whenever I wanted.

What are you addicted to? Laughter and life experiences.

What is the best and worst advice you have received? The best advice is from my mother: “You always have two choices – you can do things the easy way or the hard way”. The worst advice was courtesy of my first

What would your obituary say? Thank you for the memories.

about TERRY Terry Sutherland started her career in the motor industry, in 1979. She opened Sutherland’s Executive Cars in 1989. In 1994, Terry joined VWV and, in 2003, left to start her own events company, Terry Sutherland & Associates (TS&A). She started The RSVP Agency in 2011. Terry was one of the Top 40 Women in MICE, in 2014.

MEETINGS l July/August 2015 •

b e s t p r a c t ic e

Effective site

inspections Gone are the days when a warm body was enough to be a part of a venue inspection. A professionally managed MICE venue wishes to grow and prosper through a well-planned series of site inspections, explains Helen Brewer.

34 • MEETINGS l JULY/AUGUST 2015

o have a successful site inspection,

with effective outcomes, it is important to plan with exceptional forethought. Site inspections are expensive undertakings for all parties – both the MICE venue and the potential client who has taken the time and effort, together with diligent planning, to arrive at the planned date. Not one of the following highlights should be thought insignificant for venue management to organise inspections with positive results.

BEFORE THE SITE INSPECTION Inviting potential clients to view your MICE facilities should not be a panicked, last-minute undertaking. As part of the marketing and

sales plan, site inspections should be on an annual schedule, taking place every quarter or twice a year. Compiling databases, which have gathered likely client potentials, is an ongoing task for any well-managed MICE venue. Hence, as these individuals are gathered, the database of invited guests should grow in a targeted manner.

BUILD-UP TO THE SITE INSPECTION MICE venues within a reasonable distance from their target markets should plan the inspection programme about six weeks in advance of the scheduled date. The draft programme should commence with refreshments plus a brief outline by a relatively senior member of management as to the welcoming remarks. The programme must indicate the duration of the entire inspection as, invariably, those invited are busy people who need to plan their time well in advance. After all, doing it right the first time is imperative, as it could mean a lasting positive impression, which would ensure sizeable bookings in the future. A MICE venue several hours away from the targeted market would mean an overnight

stay. Inspections of this nature are more costly, as programme planning should include transport pick-ups and returns, with increased inspection programme content.

ON THE DAY OF THE SITE INSPECTION Once MICE venue management has welcomed the group, a senior operations manager should explain to the group how the inspection will take place. Depending on group size, it may require two or more groups with the exact same itinerary, albeit with a different tour route – led by a venue personnel representative. Site explanation should include the actual route procedure, a footprint of the tour route with MICE venue branding, and contact details on one A4 page handed out to each guest is always appreciated. If there is an event in one or more of the rooms on the inspection day, the MICE venue must include an explanation within the pre-tour briefing as to when that particular booked area can be viewed. Under no circumstances should the booked client be interrupted except, perhaps, at a refreshment or lunch break, and only with the booked client’s permission. It is also preferable to explain that questions should be at the end of the tour, during the closing hospitality undertaking – whether it be brunch/lunch or a cocktail conclusion. It goes without saying that venue personnel answering questions must know the majority of the answers. Where the answer is not known, an accurate answer will be sought from another source and relayed to the enquirer directly. Aspects such as commissions or discounted charges should not be discussed. On enquiry of financial aspects over and above the shown charge structures, management should agree to email or call the enquirer. At the end of the inspection, collateral material can be provided, preferably on a USB driver or branded equivalent, and always with the contact details, email, and web address. There are a variety of usable promotional products that can be handed out as a parting gift, with the MICE venue’s brand and contact information. In this day and age of green-consciousness, high-gloss, high-colour collateral material is unlikely to be appreciated.

FOLLOWING THE SITE INSPECTION Once the inspection has concluded, thank-you emails should be sent to the potential clients. Keeping in touch thereafter should not be overlooked, and a brief e-newsletter every second or third month of new happenings

GROWING A DATABASE Gathering intelligent potential client information is akin to gathering gold. Below are the types of individuals a MICE venue should have on their database. SALARIED EVENT PLANNERS Corporate, association, or government buyers (end users). END-USER REPRESENTATIVES Independent planners, brokers, DMCs, travel trade, PR, and advertising agencies. INDUSTRY PEER OPINION LEADERS Individuals who are not in the business of booking venues yet have a strong influence on word-of-mouth praise for an inspected MICE venue should not be overlooked. AUTHENTIC DECISION-MAKERS Many buyer organisations have group agreements via their procurement department. In many instances, buyer representatives/event managers may have limited say in the selection of the MICE venue for a multitude of internal reasons.

Think differently Think creatively Think success

Think CPD outcomes-based to prove your knowledge and skills

Notwithstanding a dire emergency tantamount to death or national disaster, inspection invitees who accept and do not advise of an attendance change in good time or, worse still, do not arrive can be regarded as unprofessional and should be removed from the database.

will keep the MICE venue in mind. This is important in the crowded information world we live in, as well as the highly competitive MICE venue market. Casual telephone sales calls, if there is relevant new information to share, will not go amiss. All inspection outcomes must be closely monitored over a 12-month period to gauge the ROI (return on investment). This article was first presented by Raymond van der Berg, head of conferencing at SAIMM, and Helen Brewer, of the MICE Academy, at a MICE Academy breakfast briefing held at Hackle Brooke. The briefing was sponsored by Cardinal Leisure.

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MEETINGS l JULY/AUGUST 2015 •

Wherever you see this symbol, you can start earning credits

For more information: meetconfex.com • miceacademy.biz

martin@3smedia.co.za info@miceacademy.co.za +27 (0) 11 3264000 •+ 27 (0)82 820 5382 • +27 (0)82 416 8873

b e s t p r a c t ic e

To get the best, plan for the worst Customising disaster management policies for a specific event to avoid unforeseen incidents is vital, writes Barry Snow.

he Ellis Park Stadium disaster was the worst sporting accident in South African history. On 11 April 2001, spectators poured into Ellis Park Stadium for the local Soweto derby match between Kaizer Chiefs and Orlando Pirates. There was a 60 000 capacity crowd in the stadium, but reports suggest a further 30 000 fans were still trying to gain entry to the stadium. As the crowd surged to gain seats and see the pitch, they overspilled into press boxes. As the stampede pressed forward, 43 people were crushed to death. Apparently,

36 • MEETINGS l July/August 2015

untrained security guards firing tear gas at the stampeding fans exacerbated the situation. The final inquiry into the incident concluded that major causes were bribed security personnel admitting fans without tickets into the stadium and poor crowd control. The organisers did not foresee the rush for tickets to one of the most popular and prestigious soccer matches on the calendar. They didn’t make provision to accommodate the fans who were late for the start or could not get into the grounds due to all the seats being taken. Bear in mind that, at that time,

the culture of buying tickets prior to attending an event was not common practice.

AVOIDING DISASTER When one looks back, seeing where it went wrong – and says, “Why did we not do this or that to avoid what happened?” – it is too late. The Technical Production Services Association has worked with the South African Bureau of Standards for a number of years, drawing up a safety standard for the events industry, which culminated in the publication of SANS 10366 in 2006, with an edited and modified second edition launched in 2009, to ensure that such a disaster could be avoided in future. Every event has its own priorities and requirements, although there are a great number of elements that are common to any event that takes place. Every event has people in attendance, as visitors or attendees, as well as part of the organising team. When people are involved, you need the following: access control and security, refreshments, toilet facilities, transport of some nature – which leads to traffic control and parking – shelter, seating in some instances, and accommodation for artists and/or the event staff. No matter what the event is, it will contain these elements in various forms and quantities.

OPTIMAL COMPLIANCE

ESSENTIAL READING

Health and Safety at Events: Edition 2 SANS 10366:2009 Email sales@sabs.co.za to request your copy.

YOUR OWN SAFETY PROCEDURES Each municipality has a disaster management component. Unfortunately, they don’t all talk to each other, so moving an event or production around the country can prove to be a nightmare, as you do not know, from one venue to another, what the different authorities‘ requirements are going to be. Good communication is essential, as is knowing who to communicate with. You will not need the same disaster management input for a classical concert as you will for the Rolling Stones, at FNB Stadium, but the municipal policies for both events will, very possibly, be the same, as they both fall within the same metropolitan area. With communication, and by keeping the authorities informed from early on in the planning process, you can get them on your side so that you do not have to comply with clearly impractical requirements without breaking the law. But, don’t surprise the authorities, as they get very sensitive and have the power to shut down an event if they are not happy with the infrastructure, security input, fire prevention equipment, and staffing, or any one of a multitude of other event aspects.

Once all the planning is in place, what comes next? It is essential that all those involved in executing the plans of an event are fully briefed in all aspects of the event, and are aware of elements that might not directly involve them but could have an impact, should an emergency arise. All plans and layouts of venues and sites should be available for all to see, with emergency escapes and access routes highlighted. Continuous briefing of staff is important. There might be changes that occur – what event does not have ongoing changes to times and activities? All these must be communicated to the staff responsible for the relevant areas and activities. If an event is ongoing – a trade show over a number of days, for example – daily briefings of all staff are essential, as are updates during the course of the day, as changes occur.

BE ON TOP OF ANY SITUATION Unfortunately, there is no school where one can go to learn evaluation techniques; experience has no substitute. For the best results, it is a wise planner who gets a good team of experts in their respective fields around him or her, and their input is pooled to plan and execute a successful event. Egos do not have a place in the event planning scenario. The nature of the business attracts big-ego individuals who, very often, think they know better than the experts, usually with disastrous consequences. If you, as an event organiser, are not sure about an aspect of the event you are planning, ask an expert – there is no such thing as a stupid question, although there might be a plethora of stupid answers.

PROPER EVALUATION If your event goes off successfully, the benefits of proper evaluation are self-evident. In the past, I have trained stage technicians for the theatre industry and I always told them that a few hours of planning, or homework as I call it, with the responsible staff involved in a production, saves untold hours during the set-up or move-in. The same applies in the events industry, where the pressure is very often more acute, as you are dealing with clients paying serious money for a launch, inauguration, or another one-off with no second performance. You can’t get it wrong. Planning is all important and, although it can be a grind, it can save many, apparently, impossible, situations or even lives.

QUESTIONS TO ASK, TO ENSURE A SAFE EVENT

1 WHAT TYPE OF EVENT ARE YOU

PLANNING? Is it a classical recital or a rock concert? Both events require similar infrastructure, but the intensity of the input varies greatly. You will not necessarily need the same crowd control infrastructure at a classical concert as you would at a rock show, as the audiences you attract to each of these events are vastly different.

2 WILL THERE BE ANY VIPS

PRESENT? By knowing what level of artist or dignitary is involved in the event, you can have the correct safety in place.

3 HOW OPEN IS THE VENUE? Is it in a stadium, an open field, or in a building that has been modified to accommodate the event? Points 2 to 4 all impact on how you treat security for the event.

4 HOW MUCH EQUIPMENT IS

INVOLVED? If there is a lot of equipment needed for the event, do you have enough security to take care of it when there is nobody there?

5 HOW IS ACCESS TO THE VENUE

DESIGNED? If it is an open field, you have to consider how access to the event is to be controlled. Do you fence the whole area so no one can get in without a ticket? If access is free, how do you plan for security and the safety of the audience? You plan for the worstcase scenario. Nelson Mandela’s inauguration is a perfect example – every hospital and medical facility in Pretoria, and surrounds, was put on standby, although nothing happened. But, if the worst-case scenario had taken place, the medical cover and backup would have been there.

Barry Snow has been active in the promotion of safety in the events industry. He initiated the writing of a national standard for theatre safety with SABS, but it has quite a long way to go before it sees the light of day.

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MEETINGS l JULY/AUGUST 2015 •

#TECHNObYTES

Make your next event T

measurable

he goal of every event planner

emails, conference apps), and for them to communicate with each other and to the outside world. Don’t ruin this relationship by relying on the stock pricing handout your venue gives you during the planning process. Instead, make sure you truly understand the venue’s networks capabilities (access, speed, cost) to ensure that you don’t end up stuck when your doors open.

is to put on the best event possible – and the most important measure of that success is the attendee experience. Employing technology to aid with this goal might be perceived as quite a daunting task. What type of technology should you employ? How reliable is it? Who will look after the technology during your meeting or event? How can you ensure that the technology you employ ensures that my next meeting or event is interactive, measureable and, most importantly, fun? Let me explain how you can do it. EMBRACE TECHNOLOGY Letting your attendees know that you’re listening to their feedback – and acting on it – is arguably the most important relationship management investment you can make. Too often, that feedback is left until the end of a programme, and solicited via a paper survey or impersonal email blasts to the entire attendee list. PARTNER WITH A COMPANY THAT KNOWS HOW There are a vast number of options and an equal number of companies claiming to be experts in the field. Make sure that whoever you decide to partner with is credible and understands your requirements. LOCATION, LOCATION, LOCATION When the Wi-Fi is not working, no one is working. Wi-Fi allows you to connect with your attendees (social media,

38 • MEETINGS l July/August 2015

START WITH SMALL STEPS Compile a list of value-adds and find a solution that fits.

For Danie Greyling, the success of your event greatly depends on your ability to effectively engage your audience.

Why should you consider

event technology? • To ensure that you have instant, accurate results • To ensure that you look good in front of your client or audience • To extend the lifecycle of your event.

PUT YOURSELF IN THE SHOES OF YOUR DELEGATES What would add value for delegates at your next meeting or event? An electronic agenda, logistical information, a platform to connect with other delegates, or a place to voice their opinions and make instant decisions? It may even be a combination of any of these. Let the answers to these questions guide you in your selection process. Don’t just think of interacting with your audience during the meeting or event. Think of engaging with them before and after the event as well. This will leave a lasting impression.

Danie Greyling is the managing director for Lumi Meetings & Events, South Africa. He is passionate about maximising the effectiveness and ROI of events through the use of technology.

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SER V I C ES

A terrific trophy tycoon For those seeking the ideal award, the Khoja Group offers the most elite selection of custom-made and stock trophies, medals, and plaques.

ecognition is the one thing we crave and

strive for. We want to be acknowledged for our achievements. There are various forms of recognition, but the most cherished are those that we can look back on with fondness. A trophy, medal, or plaque has lasting value and the right amount of prestige to make it worth displaying for others to see, so they may join in on the celebration of our achievements. But what makes recognition of this kind the most appreciated? Is it the material it is made of, the size, the design, or the physical visualisation of the award? Actually, it is a combination of all these, and much more. WHO THEY ARE The Khoja Group, based in Pretoria, is a designer and manufacturer of all types of trophies, although, to call some of the company's designs mere trophies seems to be a misnomer. From elegant works of art to medallions, the scope of the Khoja Group's product portfolio leaves clients spoilt for choice. Khoja provides trophy design, manufacture, and import services, as well as custom-made and stock trophies, medals, coins, and plaques. In addition to this, it can also do state-of-the-art computerised engraving, as well as certificate design and framing. Every conceivable element can be used to create these valued memorabilia, which have been presented to individuals and institutions, from students to heads of state and corporations. AN ESTABLISHED TRACK RECORD When looking for a trophy, you can use an existing stock item or you can go to the extent of having a trophy specifically designed to meet your requirements. The Khoja Group has developed trophies and mementos for all types of occasions and organisations. One of its crowning glories was being commissioned to design the trophy for the annual APEX Awards, which recognise excellence in the advertising industry. “The Khoja Group has been an integral part of the team that designed the bespoke APEX Awards, since the launch of the new-look trophy in 2009. The Khoja Group has manufactured our trophies year-onyear, since 2009,” says Odette van der Haar, CEO for the Association of Communication and Advertising South Africa. The Khoja Group was also commissioned to design many awards by South African socialite

and promotions entrepreneur Edith Venter. Commenting on the work done by The Khoja Group, she notes, “I would recommend the Khoja Group to any corporation or person requiring trophies or specialised gifts for their clients. Once orders are placed, delivery times are met and everything arrives in meticulously designed condition.” Rakgadi Motloba, managing director of RPM Events and Decor Company also notes, “We have been dealing with the Khoja Group for the past five years. the Khoja Group's attention to detail is always impeccable. Its service is of a high standard and the project turnaround time is excellent. For these reasons, we have continued to make use of its services. We can happily recommend Khoja to any organisation.” Trophies are manufactured in-house and at specialist partner companies in South Africa and around the world, depending on the material and expertise required. As a result, delivery times for custom-made trophies take between two and ten weeks, while standard stock items can be delivered within seven working days. Many of the custom-made trophies are so much more than reminders of the recognition achieved. They are veritable pieces of art that purvey the prestige of the award, while being aesthetically pleasing in their own right. For a trophy that adequately commemorates an achievement right up to a treasured gift or heirloom, visit the Khoja Group showroom in Pretoria and be prepared to have your expectations exceeded.

+27 (0)12 327 5885 l +27 (0)72 392 5126 +27 (0)74 914 6165 | info@khojagroup.net khojagroup.net

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chat

As marketing, PR, and media liaison manager at CLA Brand and Event Engineering, Jacqui Higgins has had extensive experience with awards ceremonies and offers her expertise on why awards are so crucial. What is the importance of holding awards ceremonies? Award

ceremonies are very important; they are an ideal way to publicly honour and acknowledge staff members who have shown outstanding commitment and accomplished big things, in their area of expertise, for the greater good of the company.

What makes a customised trophy a good award to hand out? A trophy is a symbol

of winning and of achievement; by awarding a specially made piece, you are saying, "Here is something worthy of your efforts, we know you have gone above and beyond". A customised trophy has value and acts as a permanent reminder for all to see.

Why are awards good ways to reward people? Not only

do awards make people feel their efforts are valued, they also allow the company to show their gratitude and awareness of each individual’s efforts. Recognition also motivates people and holds them as an example to everyone in the team.

What are the benefits of handing out customised trophies instead of run-ofthe-mill trophies? Trophies

should carry importance and meaning; by customising trophies, you immediately add significance to the honour that is being bestowed. A trophy should be something special, it should show the company branding as well as the name of the recipient and the name of the award. Run-of-the-mill trophies are less momentous.

MEETINGS l JULY/AUGUST 2015 •

D e s t in a t ion • J o b u r g

time

Step back in

Through its museums, landmarks, and historical buildings, Joburg’s rich and dramatic history – from its establishment during the Witwatersrand Gold Rush and colonial rule, to black resistance and the eventual death of apartheid – is retold. Meetings shares its top historical venues ideal for events. CONVERTED POWER STATION

Joburg’s city centre boasts the iconic the forum | turbine hall venue. The building that started out as a power station for the city, in the late 1920s, is an integral part of Joburg’s architectural history, and has become a much-coveted wedding and party venue, as well as the location of choice for corporate launches and conferences. Facilities comprise conference rooms and function venues with the capacity to host 10 to 500 people, dinners for up to 320, and cocktail parties for up to 800. There is also a trendy, upmarket bar, a private dining area, and a chef’s table. +27 (0)11 492 3888 turbinebookings@theforum.co.za theforum.co.za

GRAND OLD LADY In 1895, the Sunnyside Park Hotel was built as a house by a mining magnate and became the home of Lord Milner, the British High Commissioner, at the start of the AngloBoer War. He lived in the house for five years before returning to England. Today, the Sunnyside Park Hotel combines the charm and grace of a bygone era with the amenities of 21st century luxury accommodation. This hotel perfectly melds romantic dreams of a time when things were simpler, with all the facilities needed to compete in a fast-paced world. A myriad of options, with even more optional extras, and a full complement of facilities to choose from, the Sunnyside Park Hotel is able to offer you world-class facilities for up to 400 delegates. With 11 different venues, four different package options, and a wide range of standard and optional features to choose from, you can rest assured that the Sunnyside Park Hotel is more than equipped to ensure that your event goes smoothly and according to plan. All conference venues are air conditioned, and seven of these offer natural light. +27 (0)11 640 0400 l sunnyside@legacyhotels.com legacyhotels.co.za

40 • MEETINGS l July/August 2015

DID YOU KNOW? Rand Club has a metallic base structure that is clad in concrete. The base structure was fabricated in the United Kingdom before being dismantled and shipped to South Africa.

OPULENT LUXURY As it stands today, Rand Club was occupied in December 1904. Before it was completely finished, the members residing in the club had to endure some minor inconveniences before the contractors finally handed over the building. However, on closer inspection of the club, one is still able to find some systems that were ahead of their time. A central vacuum cleaning system was installed in the club and one can still see the vacuum connection points throughout the building. The lift was installed in 1904 and, even though the motor has changed, it is still in its original form. The exterior of the present clubhouse has changed very little over the years and is very much as it is was in 1904. The interior was completely refurbished following the fire. Rand Club is a part of South African history and one might be so bold as to say that Rand Club is Johannesburg . The main dining room accommodates up to 220 people and can cater for conferences, cocktail parties, luncheons, and dinners. The Rhodes Room is an ideal venue for smaller functions. +27 (0)11 781 1661 sales@anthology.co.za l randclub.co.za

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Past Experiences was started in March 2009 by Jo Buitendach. Her inspiration came from a love for Johannesburg, its people, culture, and past. For professional experiences with a personal touch, Past Experiences offers it all. +27 (0)11 678 3905 l past.experiences@hotmail.com pastexperiences.co.za

Describe Joburg in three words… Vibrant, colourful, addictive.

What makes Joburg great for you? I know Joburg isn’t perfect, but it is a city that I have fallen in love. I am passionate about its history, public art and graffiti, architecture and, perhaps most important, the amazing communities that live throughout the inner city. What is your favourite event space in Joburg and why? There are so many great event spaces in

the Joburg inner city and I have been to some amazing events and parties in them. One of the best is definitely the old concourse/Blue Room at Park Station. It’s not the easiest to arrange, but it is beautiful. Other amazing spaces are the Rand Club and The Sheds, and the city has quite a few great rooftop spaces.

What is your favourite thing to do in Joburg? I have so many favourites. I love the Fordsburg Night Market; I love the graffiti; there are so many great coffee shops so, if I occasionally have a bit of spare time, I like to grab a cup of coffee and relax at one of my favourite spots – Cramers, Kaldi’s, Dahlias, Craft Coffee, or Origins. I also love shopping and do most of my shopping in Ferreirasdorp.

What is the one thing you would change about Joburg and why? All cities have their problems and

INTIMATE GATHERINGS Once the iconic 1930s Saxonwold Post Office, the Monarch hotel is a sophisticated, lavishly styled hotel. Reflecting an affluent ambience of old-world elegance, the hotel boasts refined, period-like interiors, enriched with classical and contemporary furnishings, complemented by an extensive art collection of established and emerging South African artists. A prominent heritage landmark on Oxford Road, the Monarch is a glamorous yet eclectic setting of wrought iron entrances, rich fabrics, muted marble, brass bannisters, panelled walls, and ceilings perfectly balanced by bespoke contemporary finishes, providing the ultimate discreet ‘urban’ sanctuary for business travellers and tourists alike. The Monarch prides itself on the rich cultural history of Joburg and welcomes its guests in modern style and traditional charm. No stone was left unturned to ensure that the 12 exquisite suites are masterpieces of comfort and opulence. The hotel boasts an exclusive 10-seater boardroom, providing the perfect setting for a successful meeting. The Monarch specialises in tailor-made events, dinners, and cocktails. +27 (0)11 341 2000 l reservations@monarchhotel.co.za monarchhotel.co.za

no city is perfect. Joburg is a work in progress, and it will take decades to regenerate the inner city, but so much has already been done. In a perfect world, I would love every resident of Joburg to have a safe, warm, and comfortable place to live and raise their families.

How would you convince someone to come to Joburg? Joburg is a truly African city – it is vibrant, a

little crazy, yet very friendly. Walking through the inner city is like visiting the whole of Africa in a few hours. You can meet the local Ethiopian community and taste their delicious and spicy food, grab a packet of salty Nigerian peanuts, and pick up a metre or two of the most colourful patterned fabrics from across the continent. For the less adventurous, take a stroll through Joburg’s streets and gaze up at our beautiful art-deco buildings, then grab a hot cup of coffee at one of our great coffee shops.

MEETINGS l July/August 2015 •

LUXURY COACH CHARTERS Any group, any size, any where..

SCHOOL TOURS EVENTS DAILY EXCURSIONS TOURING CONFERENCES SPORT GROUPS CORPORATE FUNCTIONS

DEST I N AT I O N • W e s t e r n C a p e

Simply the

must-use venues

best

The Western Cape is the place for those seeking exceptional events.

ccording to the Cape Town and Western Cape Convention Bureau, the province is “a valuefor-money destination, combining world-class infrastructure with natural beauty and state-of-the art meeting facilities, inspiring meeting planners from around the globe”. There are attractive meeting places available in the city, as well as the other five regions of the Western Cape. According to the bureau, each area is worth exploring and has its own charm, “Unparalleled scenic beauty, a dynamic culture, and award-winning cuisine keep people coming back year after year”. Let delegates lose their heart on the mountain, their stress in luxurious accommodation, and themselves – as they discover a destination rich with history and unforgettable experiences.

Century City Conference Centre and Hotel’s bold architectural form is matched by its even bolder unseen features – world-class connectivity, electric creativity, and unparalleled choice make any event truly unforgettable. From corporate conferences and product launches, to international expos and exclusive cocktail parties, the Century City Conference Centre simply transcends convention. Centrally located in the greater Cape Town area, up to 1 900 guests can be comfortably located across the 20 different venues. Accommodation is available in the beautifully proportioned Century City Hotel, which offers 125 bedrooms. This dynamic, versatile, and high-tech new conference centre will open in Century City, Cape Town, in February 2016. info@ccconferencecentre.co.za l ccconferncecentre.co.za

#weLOVEWESTERNCAPE Meetings chats to event duo Emma Branson and Kim Gloyne, from Vanila Exclusive Event Management, to find out what makes the Western Cape so special. What makes the Western Cape great for you?

Emma: The people, the scenery, and the general sense of well-being. Kim: The natural beauty and the convenience – we have everything on our doorstep, from the winelands and mountains, to beaches and a great vibe.

Emma

What is your favourite event space?

Emma: There are so many to choose from but I have an affinity to Lourensford and Val De Vie. Clearly I have a passion for polo. Kim: I really can’t narrow it down to one space, as we have so many gorgeous venues, but I do prefer the bigger venues, as I like to work with space.

Kim

What are your favourite things to do?

Emma: Take my family to the beach – they love it and so do I. Another favourite is going to the vineyards in Franschhoek and Stellenbosch. It’s a good excuse to sample the grapes. Kim: My family and I are market goers. Some especially good markets are the Hout Bay Market and Root 44, in Stellenbosch. You can always find a few nice little trinkets at these markets, but I don’t go to shop, I go to eat.

How would you convince someone to come have their event in the Western Cape? Emma: This is such a diverse place with amazing scenery. There is something for everyone here. Kim: People need convincing?

Boasting a dedicated business centre, Wi-Fi and state-of-the-art conference equipment, One&Only CT is ideal for both small breakaways and large events. The Ballroom and Marina Room can accommodate 120 and 40 people seated, respectively, while the Boardroom offers a meeting space for 12 people. All the spaces have natural light, making them fresh and airy – creating a space for vigorous work sessions. When it’s time to relax, the resort prides itself on its cocktail functions, from elegant soirees to fun braais at Isola. +27 (0)21 431 5101 groupsandevents@oneandonlycapetown.com oneandonlycapetown.com Make your conference, corporate event, private party, or function one with a difference at The Caledon Conference Centre, where business and pleasure meet and great relationships are forged for life. The Caledon has the venues and facilities to host conferences, functions, and corporate events, whether you are looking for an intimate venue with conference facilities for just a few delegates, or a larger venue to accommodate many delegates. Delegates can also rely on convenient and comfortable accommodation at The Caledon Hotel, and enjoy their downtime at The Caledon Wellness Centre and Spa. +27 (0)28 214 5100 l caledon@tsogosun.com thecaledoncasino.co.za Other venues include: Aquila Private Game Reserve (p57), CTICC (P30), Southern Sun Cape Sun (p58) Southern Sun Newlands (p60) and The Westin (p4)

MEETINGS l July/August 2015 •

ce d o sv tein r asttion rap • Western Cape

Discover the

extraordinary

DID YOU KNOW? Ronnie painted the name Ronnie's Shop on this cottage next to the R62, planning to open a farm stall. His friends played a prank on him by changing the name to Ronnie's Sex Shop. He decided to keep the name and opened a pub. The rest is history...

The Western Cape is ready for innovative and inspiring incentive programmes, as Meetings discovers.

hen Bruno Reis, marketing vice

president at Sandown Tours and Incentives, was tasked to come up with an incentive travel package for two back to back groups of 40 Italians (80 in total), he would have been excused for being a little bit overwhelmed. The client brief read: develop something a bit different with an element of vintage. Bruno quickly put his mind to it and requested a week to conceptualise an idea to meet his client’s requirements.

ROUTE 62 What Bruno and his partners developed, within the space of a week, was nothing short of magical, capturing the essence of Route 62 – the longest wine route in the Western Cape, and most likely the world. “The client wanted a programme that included travelling in vintage cars through the country side. They wanted each guest to feel like an individual, but with an element of travelling in a group. The activities needed to be genuine and not touristic, something that would make them talk about it

44 • MEETINGS l JULY/AUGUST 2015

for years to come. Our job was to make them feel as if they were on a movie set and the guests were to be the actors,” says Bruno. With the vintage cars as the trump card, Bruno and his team put together a programme which included driving the flashy vehicles from Cape Town to Knysna. Guests would, therefore, have the opportunity to discover the natural scenic beauty of Cape Town and the Western Cape, while enjoying local interaction and experiences, which evoke emotion, along the way.

THE PROGRAMME The incentive travel group was made up of two groups of 40, traveling for eight days. One group down from Cape Town to Knysna, and the second one back. Not too much driving was done per day, instead a big focus was placed on enjoying the memorable activities along the way. The programme included: two nights stay at the 12 Apostles, one night at Grand Roche, one night at Montagu Country Hotel, one night at the Queens Hotel in Oudshoorn, and one night at Fancourt.

Guests got to enjoy olive oil tasting along the route and, in Robertson, they had the opportunity to harvest the grapes they would be using to make their own wine OPPOSITE PAGE While travelling along Route 62, guests discovered many gems such as Ronnie's Sex Shop. They travelled along the route in style - each guest got to drive a vintage car

Bruno recalls that one of the beautiful stories from the journey came during a stopover in Robertson. “In Robertson, guests had the opportunity to harvest the grapes they would be using to make their own wine. At some point, we noticed an elderly woman crying. Immediately thinking something must be wrong, we asked her why she was crying. She said was that the experience reminded her of her childhood in Italy, where they also had to do the harvesting themselves.”

SUCCESSFUL INCENTIVES From observing experiences like these, Bruno believes that a successful incentive programme is about finding ways that will create emotional reaction, sometimes just the pure joy of having the experience of a particular holiday activity

or, like in the case of the Italian lady, something a bit more personal. When putting together new incentive packages, collaboration is key, especially when travelling through different regions within a particular destination. This incentive travel package was no different. From liaising with support vehicles and staff, to working with the tourism offices and products along the way, and even dealing with police services to create a successful product, each step proved that collaboration is crucial. “I couldn’t wait to get involved with this project. It was an enriching experience, even working across borders with other regions to ensure that visitors have memorable experiences and discovering the best our province has to offer,” says Elizma Spangenberg, manager for the Robertson Wine Valley. Other experiences along the way included: sampling traditional plaaskos, olive oil tasting, picnics, and discovering the hidden gems along Route 62. The Western Cape with its five regions and one metropolis, Cape Town is alive with opportunities in creating a range

of incentive programmes. “The bureau value the economic impact that incentive travellers add to the destination. This form of travel gives incentive planners the opportunity to promote business events in the region,” says Corne Koch, Head Cape Town and Western Cape Convention Bureau.

CHALLENGES As with any incentive travel of this nature, it is not all smooth sailing. “The major challenges were that this programme had never been done before, we needed to work around the speed of the cars versus the distance that they had to cover, and the time that we would need to do the activities. These logistical issues were counteracted by doing a dry run, which eventually assisted in ironing out our issues,” says Bruno. According to Bruno, the biggest lesson was learning to be flexible, “In order to keep the programme successful, one has to keep it genuine. People like to see, eat, and drink local specialities. Keep it simple but still with a flair of class,” he adds. MEETINGS l JULY/AUGUST 2015 •

#1 convention destination in africa

d e s t in a t ion • W i n e l a n d s

Full-bodied Beautiful, rugged, and lush are just a few adjectives to describe the Cape Winelands. The region regularly plays host to weddings, conferences, and special occasions. After all, a gourmet meal without wine is just tragic. Meetings shares its top picks… WELLINGTON Val du Charron Wine and Olive Estate and Spa is located on a working farm in the heart of the Bovlei valley – a 10-minute drive from the town of Wellington and less than an hour’s drive from Cape Town. The original farm was proclaimed in 1699 and, as only the fifth family to hold title, the owners are conscious to maintain its historic integrity and re-establish the tradition of winemaking on the farm itself. This can be evidenced in the rehabilitation of the historic buildings and the character of the estate’s architecture. The Olive Room is ideal for your next conference in the Winelands. This room is located in the original wine cellar, the oldest building on the farm, which dates back to the 1700s. The original wood beams and horn hooks are still visible. Expect lots of character with modern touches. The room can seat up to 100 guests. For other functions, meals, and breakaways, the Tasting Room and wine cellar can be used. An array of team-building activities are also available. The team at Val du Charron will assist you with every detail, making your event a memorable experience. For team building and relaxation, our guests experience the lifestyle of wine farming and creating fine wines not only by enjoying a tasting and fine dining but by touring our art cellar and manicured vineyards where they are encouraged to get their hands dirty during harvesting. VDC is about experiencing every element that goes into making hand crafted bottle wines. stay@vdcwines.com | +27 (0)21 873 1256 vdcwines.com OUR WINE PICK: Theatre of Wine: Four White Legs 2012

MEETINGS ll July/August JULY/AUGUST 2015 2015 46 •• MEETINGS

events STELLENBOSCH Spier is one of the oldest wine farms in South Africa, with a recorded history dating back to 1692. While rooted in this heritage, Spier has a vibrant and conscious energy. Award-winning wine can be paired with fabulous food, grown either on the farm or by nearby farmers. The winery is one of the most awarded in the country and the four-star Spier Hotel and meeting facilities offer inspiring Winelands getaways in the tranquillity of nature. By hosting your event at Spier, you’ll not only be treating your delegates to a great experience. You’ll also be helping them to uplift the community, support local businesses, contribute to staff wellness, and benefit our environment. This is because Spier constantly strives to find innovative ways for its business to succeed in balance with the environment and society. The hotel has termed its approach to events ‘Conscious Conferencing’. From the conference centre’s amphitheatre which can seat up to 430 people, to intimate spaces in the historic Manor House, Spier can cater for large and small conferences, seminars, launches and exhibitions. Spier is not just a great destination, however. The passion for quality and sustainability touches everything Spier does. conference@spier.co.za l +27 (0)21 809 1100 l spier.co.za OUR WINE PICK: Spier Creative Block 3 2012

quick

chat

SIMONSBERG Babylonstoren, a Cape Dutch farm, lies at the foot of the dramatic

Simonsberg mountain, between Paarl and Franschhoek. Simplicity, style, and a celebration of nature’s abundance are the hallmarks of any conference at Babylonstoren. Enjoy the exceptional garden, surrounded by original and historic Cape Dutch farm buildings, where you will be framed by a backdrop of magnificent trees and dappled sunlight dancing on the vineyards. Babylonstoren can accommodate up to 30 guests. There are two on-site areas for you to host your conference, including the gardens, which are filled with birdsong and Mother Nature’s priceless creations. With a range of superb venues to choose from, elegant five-star accommodation, and tantalising cuisine, Babylonstoren offers you an exceptional canvas for inspiration. Whatever your choice, the experienced and friendly event coordinators will ensure that your conference runs smoothly, without any hitch. + 27 (0)21 863 3852 | tanya@babylonstoren.com| babylonstoren.com OUR WINE PICK: Chardonnay 2013

At The Oyster Box, Tinashe Nyamudoka’s responsibilities include the procurement and storage of wine, as well as maintaining the hotel’s award-winning wine lists and developing wine programmes and tastings, based on current trends, guest requests, and food menus. Meetings chats to this innovative sommelier. What are your top tips when deciding on food and wine pairing? Choose a wine that matches

the weight and texture of the food. Pay attention to the sauce and seasoning. Otherwise, pick a wine you enjoy and marry it with your food.

Why should an event planner consider sabrage as a form entertainment? Showing a bit of

flair when popping a bottle of bubbly is a great form of entertainment – the skill, technique, and fanfare are sure to wow guests.

What is the current wine craze? People are now being adventurous and trying lesser-known wine varieties like Cinsualt, Mourvèdre, and Cabernet Franc. It's also very encouraging that people are drinking and appreciating rosé wine.

If not serving wine, what would you recommend? A glass of sherry FRANSCHHOEK

Escape the rush of the city and organise your conference in the peaceful setting of the Rickety Bridge Wine Estate. The stylish, fully air-conditioned conference venue and banqueting hall is set in a renovated old barrel cellar, which also offers a comfortable breakaway room and scenic smoking verandah with stunning views over the Franschhoek mountains. The conference venue can accommodate up to 40 delegates seated in board or school-room style, 60 in U-shape and 90 in cinema style. Full- and half-day packages are available with customised catering. Let delegates get to know one another better while sampling some of the celebrated wines or during a gourmet meal at Paulina’s Restaurant. Accommodation is also available in the luxurious Manor House or at the charming neighbouring estate, Basse Provence. +27 (0)83 447 1231 |functions@ricketybridge.com | ricketybridgewinery.com OUR WINE PICK: Rickety Bridge The Foundation Stone 2013

or a good old brandy will suffice.

Should you serve organic wine at your event? One of the major

advantages of using organic wine is that you can lower your event’s carbon footprint. Then, of course, there is the use of alternative wine closures like synthetic corks or screw caps, in place of the conventional wood cork; however, much education about the benefits of these types of closures is required to convert wine consumers.

MEETINGS l July/August 2015 •

m e e t ing p l a c e s • W e s t e r n C a p e

Answering Africa’scall Fancy having an encounter with Africa’s Big Five? Then the four-star Aquila Private Game Reserve is the conference venue for you.

iscover a world of wonders in the heart of the southern Karoo, with the unforgettable Aquila Private Game Reserve. It is an ideal executive getaway and ideal for your next conference in the Western Cape. Daily transfers to Aquila can be arranged for those not staying at the reserve.

LOCATION Aquila Private Game Reserve is situated on the R46, just off the N1, near Touws River, and is under two hours' drive from Cape Town.

option to strategise in the Boma restaurant. The Aquila sales and marketing team will assist you with all your functions, special events, and conferencing needs.

ACCOMMODATION AND FACILITIES

Aquila Private Game Reserve offers premier, family, or luxury chalets. Aquila has two large swimming pools, each with a pool bar, overlooking the reserve. There is a large African-style dining area, and two smaller dining areas – all with blazing log fires and smoky cigar bars. A library, curio shop, and children’s entertainment area are also available.

THINGS TO DO CATERING One can expect mouth-watering fare, cooked by world-class culinary fundies. Extending from the restaurant is a cosy cigar bar and lounge. All hot meals are served in the African boma-styled indoor restaurant, which seats 300 guests. Platters can be served in the conference area with tea, coffee, and other beverages.

Adventure quad-biking on hilly roads, roaming the woods on horseback, slow champagne sunset safaris, and close encounters with the Big Five are just a few of the things you can expect. Also on offer is a fly-in safari; flights are 20 to 30 minutes long and guests fly over the majestic Hex River Mountains – the second highest mountain range in the Western Cape.

MEETING AND EVENT SPACES Aquila Private Game Reserve's conference centre is warm and inviting, and can accommodate a dance floor and buffet area. This makes it the ideal bush venue for a variety of events, ranging from seminars to private dinners and functions. The conference centre can seat up to 92 people; there are two breakaway rooms and an

SOCIAL RESPONSIBILITY

meetings recommends

Not only does Aquila Private Game Reserve offer world-class conference facilities, but also a destination – creating an unforgettable experience by giving guests the chance to encounter Africa’s legends of the wild in a truly magnificent setting.

Aquila Private Game Reserve is the proud finalist of an Imvelo Award for Social Involvement Programme. Aquila provides over 300 jobs to the previously disadvantaged community of Touws River. The reserve also sponsors the local cricket, soccer, and rugby teams, as well as a full-time school teacher.

Venues and capacities Room name

Size (m2)

Cinema

Breakaway 1 Breakaway 2 Conference centre Boma

10 5 125

– – 80

U-shape Banquet

– – 56

– – 92

Banquet (dance floor and buffet) – – 48

Cocktail

Boardroom

– – 56

12 8 –

Ideal for buffet, a tea and coffee station, and registrations; it can seat 300 people.

+27 (0)21 430 7260 res@aquilasafari.com aquilasafari.com

MEETINGS l July/August 2015 •

m e e t ing p l a c e s • W e s t e r n C a p e

In the heart of the

Mother City E

legant, warm and welcoming hospitality, and superb facilities combine

to form an exquisite hotel ideal for your next conference in Cape Town.

LOCATION Boasting a convenient located within the Cape Town CBD, Southern Sun Cape Sun provides business and leisure travellers alike with the ideal base from which to explore the attractions that the Western Cape has to offer.

MEETING AND EVENT SPACES

Breathtaking views, stylish accommodation, and customisable conferencing facilities are all elements that make Southern Sun Cape Sun an ideal venue for any function.

Each conference is tailored to suit the needs and specific requirements of the individual conference or event, with a range of venue options that enhance the ability to customise events right down to the last detail. The dedicated conference and events team is also on hand to provide its expertise, ensuring that your event runs to perfection. Event organisers can choose from a selection of packages, which include day conferences as well as accommodation packages. Themed functions and special menus can also be tailored for events catering for 12 to 650 guests. Southern Sun Cape Sun can also assist with any conference extras you may require, from audiovisual items, such as projectors and monitors, to those last-minute items that are so easily forgotten – such as whiteboards and flipcharts. Complimentary WiFi is available for all guests.

CATERING A breakfast buffet is served daily in Riempies restaurant, with delicious lunch and dinner menus available as well. The New York-style Le Bar and Lounge is situated in the hotel lobby and brings to life the grandeur of yesteryear. It is ideal for meetings or simply to relax while enjoying a cocktail.

SERVICES AND FACILITIES The 368 en-suite rooms at the hotel all provide spectacular views of either Table Mountain, or the Atlantic Ocean and the

50 • MEETINGS l JULY/AUGUST 2015

Venues and capacities Size (m²)

Cinema

Schoolroom

Banquet

Cocktail

VOC Centre (D)

Venue

625

650

440

650

VOC North

312

325

220

200

325

VOC South

312

325

220

200

325

Stellenbosch and Constantia (D)

248

180

140

160

200

Stellenbosch

124

100

Constantia

124

100

Villa

125

100

120

Franschhoek

Paarl

10 Boardroom 60

REASONS TO HAVE YOUR NEXT EVENT AT SOUTHERN SUN CAPE SUN

1 VARIETY OF MEETING

SPACES The hotel offers various seating layouts, including cocktail, boardroom, schoolroom, cinema and banquet. There is also a large exhibition space.

2 FREE WIFI

All delegates have access to the hotel’s complimentary WiFi making it easy to stay connected.

3 TAILOR-MADE EVENTS

Exciting, affordable and creative packages can be tailored for business meetings or conferences.

4 DELECTABLE CUISINE

renowned Cape Town Stadium. Each tastefully furnished room is elegantly styled, providing a comfortable stay. Southern Sun Cape Sun offers a range of on-site facilities to ensure that guests get the most out of their stay. These include a fitness centre with state-of-the-art gym equipment, a sparkling indoor swimming pool, the Camelot Spa – which offers unsurpassed wellness solutions and relaxation techniques, as well as tailormade packages – and a unique dining experience at Riempies restaurant – a modern, Cape-inspired restaurant. Guests may also kick back after a long day and enjoy a sundowner at Le Bar and Lounge. The hotel offers a complimentary shuttle to the V&A Waterfront, making it easy for guests to enjoy this famous Cape Town landmark.

If you can’t find what you need from the extensive menu selection, challenge the talented chefs to custom-create a menu for you.

5 COMPLIMENTARY

UNDERCOVER PARKING Ample undercover parking is available free of charge to conference delegates.

meetings recommends

Not only do the remarkable views add to the overall conference experience, event planners and delegates can also enjoy the dedicated and professional service of the staff.

+27 (0)21 488 5100 sscapesun.reservations@tsogosun.com tsogosun.com

MEETINGS l JULY/AUGUST 2015 •

m e e t ing p l a c e s • W e s t e r n C a p e

meetings recommends

Meetings in a tranquil setting Any event held at Southern Sun Newlands will be an unforgettable one.

Not only does Southern Sun Newlands offer lush surroundings, but it also offers excellent facilities.

ith spectacular views of the eastern slopes of Table Mountain, as well as a reputation of welcoming and efficient service, choosing Southern Sun Newlands to be your venue of choice is an experience not to be missed.

conference delegates the opportunity to relax in an idyllic setting whilst enjoying the spectacular view of Devil's Peak.

MEETING AND EVENT SPACES

Whether you are planning a board meeting with 6 people, or a banquet or conference for up to LOCATION 160 guests, Southern Sun Newlands is the ideal Nestled in leafy Newlands, in Cape Town’s choice for professional conferencing. southern suburbs, Southern Sun Newlands offers Six of the nine venues have natural light and a centrally based location that is sheltered from look out over Table Mountain. In addition to the busier urban areas of the city. The hotel all the standard conference equipment that is 20 km from Cape Town International Airport is available, extra services and facilities can be and 10 km from the city centre. In addition to easily arranged on your behalf. Guests will stay its location, the hotel’s nine venues cater for a connected with complimentary WiFi. Each event variety of event styles and sizes. It also boasts at the hotel is carefully planned and tailored spacious, stylish accommodation, affording to meet your requirements, giving your event

a uniquely crafted experience in a creative and energetic environment. At Southern Sun Newlands you will be assisted with menus, themes, team building contacts, plus a host of activities designed to ensure that your event will be a success.

CATERING The hotel also has a wide variety of catering and dining options to suit every taste, appetite, occasion, and celebration. Event organisers can make use of the Newlands Café and Bihari Indian Restaurant or select an option from the range of banqueting menus available. Tailor-made menus are also available to accommodate most dietary requirements.

ACCOMMODATION AND FACILITIES

Venues and capacities Venue

Size (m²)

Cinema

Schoolroom

Banquet

Cocktail

12 Apostles

112

Boardroom

Devil's Peak

Jasmine

6 Boardroom

10 Boardroom

Maidens Cove

Newlands Forest 1 & 2 (D)

160

120

Newlands Forest 1

Newlands Forest 2

Protea 1 & 2 (D)

207

160

150

Protea 1

135

Protea 2

52 • MEETINGS l July/August 2015

With 162 en-suite rooms, each furnished in warm shades, with rich, hand-picked décor touches, guests can look forward to a comfortable stay. Facilities offered within the rest of Southern Sun Newlands are equally geared to meeting the needs of each guest. These range from a business centre to a selection of dining options, as well as free access for all guests, to the gym at the Sport Science Institute.

+27 (0)21 683 6562 ssnewlands.reservations@tsogosun.com tsogosun.com

w w w . h a c k l e b r o o k e . c o . z a

T H E

J E W E L

O F

J O H A N N E S B U R G

Discover one of Johannesburgâ&#x20AC;&#x2122;s best event venues; nestled conveniently on the corner of Conrad Drive and Jan Smuts Avenue in Craighall Park. Hackle Brooke is a multi-purpose conferencing, training and special events venue overlooking one of the cityâ&#x20AC;&#x2122;s most important lungs: Delta Park. This 104 hectares of lush grassland, bird-rich woodland and a perennial fresh water stream continues to attract nature lovers, hikers and bikers all year round. Boasting a dozen fully equipped and variously sized rooms, HB is best known for its fine food, classic cocktails, and superb service. We cater for anything from one to three- hundred-and-fifty guests in customised formats for a range of functions. Enjoy safe, free parking free Wi-Fi, and state-of-the-art videoconferencing and interactive smart board facilities.

+ 2 7

1 1

7 8 9

7 9 9 2

m e e t ing p l a c e s • G a u t e n g

Sophisticated city

sanctuary Combining its rich history with an innovative and modern look, CedarWoods of Sandton is an eclectic city venue.

aving previously operated as Cedar Park Hotel and Conference

Centre for 12 years, the privately owned CedarWoods of Sandton is an established conference and accommodation venue in Woodmead, Johannesburg.

from the Marlboro Gautrain station. This ideal location not only makes CedarWoods the venue of choice for business and leisure travellers alike, but it also provides event organisers with an optimal venue for any function – it is easily accessible and can accommodate guests travelling from far away.

LOCATION CedarWoods of Sandton is located within close proximity to Sandton, Joburg’s central business hub, as well as near the Johannesburg–Pretoria N1 highway, on direct route to O.R. Tambo International Airport, and a mere five minutes

54 • MEETINGS l July/August 2015

MEETINGS AND EVENT SPACES The multifunctional conference centre at CedarWoods comprises nine conference rooms, including a ballroom and a newly added community centre that overlooks the bowling

greens of the Cedar Bowling Club. The centre caters for all functions, ranging from training, presentations, and team building to year-end functions, product launches, cocktail parties, exhibitions, birthday parties and weddings. Conference rooms can accommodate from 10 to 700 guests, and conferences are tailored to suit the individual needs of the function. As evident by the amazing service at the venue’s relaunch, in June this year, each guest will feel lovingly attended to by the extraordinarily competent and friendly staff. Keep your conference fresh with themed

#LOVEcedarwoods

Free uncapped Wi-Fi is available

banquets, traditional outdoor braais, or try the Lebanese spit braai out on the gardens’ central lawns. Have a pool bar function, or a private dinner. Vegetarian, halaal, and kosher menus are available on request.

reasons to have your next event at CEDARWOODS OF SANDTON

ACCOMMODATION

1 VARIETY CedarWoods of Sandton

offers an extensive variation of meeting spaces that can accommodate any kind of function as well as large groups.

2 TRANQUIL SETTING The luscious and well-manicured gardens provide a quiet and relaxed environment that offers the ideal breakaway from the city bustle.

3 LOCATION It is ideally located within close proximity to Sandton and all major attractions, perfect for business and leisure travellers.

4 PROFESSIONAL STAFF The team at

CedarWoods is not only efficient, but also very friendly and eager to assist.

5 ACCOMMODATION Guests or delegates travelling from far away can stay over in the new, modern apartments after attending a function.

CedarWoods boasts 51 bedrooms in, modernised townhouse-style apartments, ranging from single, for the individual traveller, to superior deluxe, accommodating the most discerning businessman. All bedrooms are air conditioned and have a view of the country styled, well-manicured, and tranquil gardens. Guests can feel at home in the apartments, which are geared for comfort. And, with work stations, international plug points, a safe and free Wi-Fi, no need will go unmet.

SERVICES AND FACILITIES Guests can enjoy a delicious full English breakfast as well as an à la carte or buffet lunch and dinner at the Cedars Pub and Restaurant. The pub is integrated with the restaurant and an open fireplace sets the mood in winter, creating a wonderful ambience. It is also equipped with large-screen TVs for sports enthusiasts. One can enjoy a

Venues and capacities Room name

U-shaped Schoolroom

Theatre

Banquet

Serengeti

–

450

700

450

Serengeti 1

–

300

550

300

Serengeti 2

160

220

130

Kalahari

100

200

100

Sahara

–

200

400

100

Karoo

Savanna

Masai Mara

Tsitsikama

Community Centre

–

200

400

200

meetings recommends With an amazing location and facilities to match, CedarWoods of Sandton is the ideal venue for any function or a tranquil escape from the city.

leisurely swim in the swimming pool or enjoy sundowners on the restaurant terrace. Event organisers can rest assured, knowing that CedarWoods provides the most current AV and conferencing equipment. There is also a backup generator to ensure that any event runs smoothly. CedarWoods offers a complimentary shuttle service from 06:00 to 18:00, during the week, to all nearby office and retail parks, and shopping and leisure destinations.

A FRESH, NEW LOOK The hotel has recently undergone a complete transformation, involving elaborate bedroom renovations, resulting in a brand-new look, as well as a new name. CedarWoods now sports an innovative feel, closing the book on the old and starting a pristine, new chapter. In order to celebrate the end of these renovations and the hotel’s innovative new look, CedarWoods hosted a launch party on 18 June 2015 with entertainment, fun, food, and drinks. Conference organisers, PCOs, travel agents, and corporate buyers all attended in order to experience the makeover for themselves. This relaunch showcased the capacity of the conference centre, as there were more than 250 guests who were all dazzled by the glitz and glam of the event and the chic new look. Through the renovations, the venue is now able to provide a much more upmarket offering and, with exceptional service that has evolved in parallel to these physical alterations, CedarWoods is particularly excited to show off the end results.

+27 (0)11 804 3777 info@cedarwoods.co.za cedarwoods.co.za

MEETINGS l July/August 2015 •

The 29th SAACI Congress (RSA) It’s Business,

programme date

Venue

SATURDAY, 1ST AUGUST

The Westin Cape Town

2 – 4 August 2015, Cape Town (WC) It’s Personal

#saaci15

Time

Event Details

Morning

Arrival of Delegates - Experience Tours

10h00 - 12h00

Finance Committee Meeting

12h00 - 13h00

Board Lunch

13h00 - 18h00

Board Meeting

19h00 onwards Board and Patron Members Cocktail

SUNDAY, 2ND AUGUST

15 On Orange Hotel

City Hall

08h00 - 12h00

Arrival of Delegates - Experience Tours

09h00

Registration

09h00 - 11h00

Head Office and Secretariat Meeting

11h00 - 12h00

New Members and First Time Attendees Induction Session

12h00 - 13h00

Welcoming Lunch

13h00 - 14h00

Buyer and Supplier Business Matchmaking

14h00 - 15h00

Panel - Setting the Scene: What's Happening in South Africa

15h15 - 17h00

Industry Feedback Session on pre-determined subjects: 45min Group discussions & 45 min Feedback

17h30

Transport of delegates to the Re-Connect evening

18h00 onwards Re-Connect Evening

date

Venue

MONDAY, 3RD AUGUST

The Westin Cape Town

Time

Ballroom East

Ballroom West

07h00 - 08h25

Registration

08h10

Doors open, delegates to be seated by 08h25

08h30 - 08h40

Welcome by SAACI Chairperson

08h40 - 09h00

Opening Ceremony & South African National Anthem

09h00 - 09h20

Opening Address: Minister of Tourism

09h20 - 10h00

1st Keynote speaker: It's Personal - Zelda La Grange, Author - "Good Morning, Mr Mandela"

10h00 - 10h30

Refreshment Break

10h30 - 11h10

2nd Keynote Speaker: It's Business - Thaamir Moerat, Author - "Sell Hard" and "Mom I sold you"

11h10 - 11h50

South African National Convention Bureau & South African Tourism Session

11h50 - 12h20

Tech Central Introduction

12h20 - 13h00

Annual General Meeting: Chairperson & Chief Executive Officer: State of the Association Reports

13h00 - 14h00

Lunch

14h00 - 14h55

HOT TOPIC 1: HR and staff development: recruitment, mentors and training

14h55 - 15h00

Transfer Time

15h00 - 15h55

HOT TOPIC 3: Government Tenders

16h00 - 16h05

Transfer Time

16h05 - 17h00

HOT TOPIC 5: Professionalism: ethics, conduct and values

HOT TOPIC 2: Events technology: a snapshot of Tech Central

Bartholomew Dias & Vasco da Gama

Sir Frances Drake

TECH CENTRAL

SOLUTION SESSION 1: Labour Relations Act and Amendments

HOT TOPIC 4: Business is personal: when to turn off TECH CENTRAL your phone, wellness of events professionals.

SOLUTION SESSION 2: Room blocks: poaching, attrition and other challenges

HOT TOPIC 6: Branding and marketing: case studies TECH CENTRAL of corporate rebranding

SOLUTION SESSION 3: Better buildings: adaptive design and architectural solutions

TUESDAY, 4TH AUGUST

17h00 - 18h00

Happy Hour @ the Westin

UA Galerie de la Banque

18h30

Transport of delegates to the Extravaganza and Awards Evening

The Westin Cape Town

08h30 - 10h00

Parrallel Sessions - Impact Session: Something out of the ordinary

10h00 - 10h20

Refreshment Break

10h20- 11h00

HOT TOPIC 7: Global compliance trends, local implications

11h00 - 11h05

Transfer Time

11h05 - 12h00

HOT TOPIC 8: The psychology of learning: meeting format, presentations, networking, use of space

12h00 - 13h00

Lunch

13h00 - 14h00

19h00 onwards Extravaganza and Awards Evening

SOLUTION SESSION 4: Start-up bootcamp: do this, don’t do that!

TECH CENTRAL

SOLUTION SESSION 5: International conference finance: VAT and movement of funds

SOLUTION SESSION 6: Broad-Based Black Economic Empowerment

TECH CENTRAL

SOLUTION SESSION 7: Protect yourself and your stuff: risk and insurance

HOT TOPIC 9: A profitable financial model: outsource vs. insource

TECH CENTRAL

SOLUTION SESSION 8: Safety at events: legislation, building codes, SASREA and JOC demystified

14h00 - 15h00

SAACI feedback and ideas session; working together and overcoming challenges.

TECH CENTRAL

15h00 - 15h30

Refreshment Break

15h30 - 16h15

Plenary Session - What's Next

16h15 - 16h45

Handover ceremony - Free State, Mangaung / Bloemfontein and farewell ceremony

Association Hub 158 Jan Smuts Avenue 4th Floor, East Wing Rosebank, Johannesburg, 2196

@SAACIOfficial

Tel: Fax: Email: Web:

SAACI Head Office P.O. Box 381 Parklands, 2121

SAACI Official

www

+27 (0) 11 880 5883 +27 (0)86 218 6817 info@saaci.org www.saaci.org

www.saaci.org

ta l k ing p oin t s

Frank Lee

Interesting times

An exhibition industry expert’s frank views

Frank Lee wants to know if foreign investors are ripping us off, or are they being ripped off?

Speaking

W Frank Lee is not a member of the Meetings publication team and is a completely free-minded and independent individual who is here to encourage change.

industry views SAACI's take on keeping current

hen an industry that has earned its players some comfortable returns over the years experiences an influx of foreign investors, there’s always a tendency to cry foul. And, logically, those in the industry or commentating on it agree. Why? Because foreign investors are most often big, global companies and we all know, don’t we, that big and global equate to ‘bully’? However, there’s been a few goings on that make me think that the shoe is on the other foot; that it’s the foreigners that are being ripped off. Really? I hear you ask. Yes, really. Chief among these goings on is that more than a handful of local boys have made big promises and then taken their leave before delivering. Think I’m being too harsh? Let’s ask Messe Frankfurt, which now has a majority stake in SA Show Services – which owned the Rand Show, the Boat Show, Automechanika, and Johannesburg International Motor Show (JIMS). I wonder what’s happening to their projected returns now that shows are being cancelled… Not exactly cancelled

TIME TO BE NERVOUS Oh, and you know who’s nervous too? 3D sales and marketing director Conrad Kullmann. I heard him interviewed on PowerFM, a few weekends back, going on and on about the cancellation of JIMS. The gist of his rant was that the demise of JIMS was to be expected, because none of us in the industry have taken heed of the changing business-to-business side of the playing field. But old CK’s blustering did make me think: What would the impact on the industry be if one of the really big turnkey exhibition services providers (like 3D or GL events) went into liquidation? Are there enough service providers to pick up the slack? Would it just give exhibition organisers an excuse to cancel more shows? What would the ramifications be for the reputation of our industry, especially if the reason for the liquidation was linked to impropriety?

Staying relevant and professional It’s been a year since Adriaan Liebetrau took on his new role at SAACI office. This is what he has learnt so far.

Adriaan Liebetrau is the CEO of SAACI. He has many years of experience within the conference and events industry.

left, right, and centre, but there’s enough going on for even me to get nervous.

o say the least, it has been a very interesting year. Often, when I speak at events, someone will come and ask, “Is it still necessary, or even required, to have a professional conference organiser or events manager?” At first, I was shocked when asked the question, so much so that I almost wanted to respond, “How dare you?” But, as I took a step back from the operations side of our industry, I realised that we are our own worst enemy. As an industry, we are allowing clients – government, corporations, and associations – to walk all over us. Surely, when you are sick, you are not going to go to your hairdresser but to a doctor. We insist that people have experience before we hire them, but we do not give them an opportunity to gain the experience.

RESPECT ONE ANOTHER Young people spend thousands of rands on university degrees, diplomas, or hotel school qualifications,

and when they join the work force they must do filing or, even worse, scrub the floors. It’s also evident that very few associations that form part of the Tourism Business Council of South Africa (TBCSA) make use of PCOs or Events Managers – a very big concern. In order for us to be respected, let’s respect each other and be professional about our industry. I recently spoke to two respected ladies in our industry, who have been at it for many years and have delivered world-class events. They both said to me they do not want to be called PCOs anymore, as there is a stigma around it. I believe we are at a turning point in our industry, the only question remaining is, which way are we going to turn? Close on the heels of the ICCA rankings, where South Africa is now ranked 32 in terms of the number of international association meetings we host, the world is standing up and noticing us. Let us all work together in professionalising our industry, staying relevant and informed on trends, and growing the pie and not just the slice.

MEETINGS l JUly/August 2015 •

t a l k ing p oin t s

industry views EXSA - giving a voice to the industry

The exhibitions effect Sue Gannon explains the value that exhibitions and events have in South Africa.

Having been involved in organising many well-known exhibitions, SUE GANNON joined EXSA as general manager and has raised the profile of the organisation.

GREENING views

Keeping green with Event Greening Forum

usiness events provide positive publicity for the country as well as high-level returns both for business and leisure travel. A conference delegate will often return to the country for a family holiday. South Africa develops and showcases many advances in both trade and technologies, and creates new networking and business opportunities, which create more jobs and open doors for direct investment through hosting exhibitions, events, and meetings. It’s a win-win situation. With well over 1 000 world-class conference centres, ranging from large, high-tech convention centres to quiet country boardrooms, there is something for everyone in our beautiful country. Johannesburg, alone, has four major international convention centres, while Durban and Cape Town – both ranked among the top 100 cities in the world for conventions – each have one. EXSA member Cape Town International Convention Centre indicated in its 2013/14 financial year report that it contributed R3.1 billion to the national gross domestic product (GDP) and R2.8 billion to the Western Cape gross

CELEBRATING OUR SUCCESS Moreover, Johannesburg has gained 35 places in the most recent global rankings of the International Congress and Convention Associations (ICCA), from position 136 in 2013, to position 101 in 2014. Last year also saw Nina Freysen-Pretorius, founder of the Conference Company in South Africa, elected as the new ICCA president. Craig Newman, CEO of Johannesburg Expo Centre, was made chairman of the Africa and Middle East chapter of UFI, and elected to the UFI board.

Let’s talk about sustainability Sustainability is more than a nice-to-have. Guy Bigwood provides a forecast for the next five years.

Guy Bigwood is the group sustainability director of MCI, the Swiss-based leading events management company and global advisor in the strategic engagement and activation of target audiences.

geographic product (GGP). Furthermore, it generated R172 million in revenue from 535 events, and created 4 273 indirect jobs. Durban ICC’s economic impact on the national and regional economies has been determined by a detailed study conducted by independent researchers over the last seven years. The study indicates that Durban ICC has contributed R17.4 billion to the GDP, R16.3 billion to KwaZulu-Natal’s GGP, and has created 53 475 jobs since 2007.

aising issues of sustainability at your next event-planning meeting may induce a few stifled yawns, but those who snooze could lose the company valuable time and money. Sustainability, in all its dimensions – economic, environmental, and social – is a continuing concern for meeting professionals, and an increasingly central issue for clients and meeting participants who ultimately determine the industry’s success. The meetings and events industry can be a powerful accelerator of sustainable development, and hosting sustainable events can drive economic growth, and advance social and environmental development in cities. Brands are demanding venues that are responsible, as well as event organisers that do good business. Most events are purely aesthetic. There are really only a select few that are truly sustainable.

TRENDS There are a number of notable trends, but the most pertinent of these are: • INCREASED GLOBAL DEMAND FOR TRANSPARENCY More legislation will be put in place, and there will be an increase

58 • MEETINGS l July/AugUST 2015

in public and client demand for anti-corruption and ethics programmes relating to the meetings industry. • DEMAND FOR LOCALLY PRODUCED CATERING Research shows us that sustainable menus improve overall delegate satisfaction. • HYBRID MEETINGS By 2020, hybrid meetings will be the norm, reducing carbon emissions from travel, and opening up meetings to wider audiences. Many smaller events will be entirely organised using a mix of collaborative technology platforms, such as Uber, Airbnb, TaskRabbit, and HotelWalla. • PURCHASING DECISIONS Sustainability will be a key factor in every purchasing decision, and procurement teams will play an increasingly important role in driving and managing sustainable supply chains. • SUSTAINABLE DESTINATIONS Leading convention bureaus will bring together key stakeholders to develop a shared vision for the sustainable development of their home city. Governments will increasingly look to the events sector as powerful catalysts of not just economic, but also social and environmental change.

Ta l k ing p oin t s

More than just a hotel

industry views

Looking for an event space can be difficult. There are too many to choose from. Heinrich Morkel helps you narrow down the choices.

A hotel perspective

H Heinrich Morkel is the events manager at Hyatt Regency Johannesburg. The thing he enjoys most about his job is that no two days are the same. Every day he gets to meet new people.

otel banquet and event rooms are the perfect venue for any event. Whether it is a year-end function, a cocktail party, or a conference, your event will go off without a hitch and here is why: •O NE-STOP SHOP An event planner can send a brief to a hotel’s event team and, from there on, they do all the work. In this fast-paced environment, there is no time to source everything yourself. •C ATERING Hotels offer on-site catering options and custom-made menus. This means that you can cater your event easily and within budget. •S OMEWHERE TO STAY If delegates are coming from out of town, they can simply stay at the hotel. •E VENT EQUIPMENT From cutlery and crockery, to tables and chairs, and even basic audiovisual, hotels have supplies and equipment to help you plan your event. •C ONVENIENT LOCATIONS Hotels are normally located in the heart of city centres. This means that they will be close to airports and transportation hubs, as well as dining

UNIQUE TEAM Hyatt Regency Johannesburg hotel is one of Johannesburg's most highly rated luxury business hotels and the hotel prides itself on the quality and flexibility of its professional and well-trained meetings and banqueting staff who will take care of all your wishes and requirements before and during your meeting or event. The events team consists of seven members who are extremely dynamic, detail-oriented, and passionate. The next time you are looking for a venue for your event, consider a hotel venue. And, when looking for a venue in Johannesburg, book Hyatt Regency Johannesburg.

Get the conversation started

INDUSTRY views AIPC on the role of conference centres

Community engagement is key to aligning expectations, writes Geoff Donaghy.

y any measure, convention centres are generally very big factors in both the life and the built form of a city. At the same time, they are often very prominent and even iconic structures in their own right. This means they drive not only the appearance of the city but critical issues such as the flow of people and traffic, the location of related infrastructure like hotels, and many other issues that impact the lives of the local citizens. Geoff DONAGHY is AIPC president, CEO of International Convention Centre Sydney and director of Convention Centres, AEG Ogden.

and shopping options and even entertainment venues. Subsequently, there will be plenty of things delegates can do during their downtime. Hyatt Regency Johannesburg ticks all the above boxes, but what makes it the ideal hotel to host your next top-level meeting, conference and private receptions or dinners is its events team.

WORKING TOGETHER Centre managers need to be able to support investment decisions with some good rationale as to how centres contribute to overall city advancement rather than just in the narrowly defined terms of the revenue they generate. This implies a willingness to participate in broader city development processes when called upon, and to bring an awareness of the broader benefits and impacts associated with centres to those conversations. City planning processes determine, or at least influence, everything from location to site constraints via zoning and building requirements — areas that impact the kinds of

proximities and relationships critical to a successful centre operation. What may suit the aspirations of city planners may not necessarily be what’s needed to succeed in the events market. As a result, this is a conversation that needs to take place sooner rather than later. And, finally, there needs to be a better-than-ever exchange with the organisations shaping the image of a city. All marketing messages need to be aligned in order to function at all, let alone meet what may be an array of different requirements. Yet, this is a conversation that in many cases simply doesn’t take place. Alignment is, however, possible – but only if there’s a willingness to recognise and respond to what can be the very different needs of different interests. Knowing how these various elements can work together more effectively is a key step to developing a better, more influential interface. Promoting a better appreciation of how input from centre managers with a good understanding of the meetings industry’s dynamics will ultimately support the aims of others – from local elected officials to planners, and from destination marketers to economic development authorities.

MEETINGS l JUly/August 2015 •

t h e b a c k pa g e

make the world go round W

leaders, we need to be able to read personality types and try to match team members that will work well together and feed off each other.

alt Disney once said, “Whatever we accomplish belongs to our entire group, a tribute to our combined effort.” This quote resonates with me as an event project manager because my events are not organised in solitude – they are a massive team effort. The team members’ dedication and passion is the driving force that makes events a success. Passionate team members are an absolute asset to any project. I believe that passion is often an inherent characteristic in people; however, I also feel strongly that, as project lead, you have the responsibility to instil passion in your team. There are a number of ways in which leaders can instil passion in their teams:

BE POSITIVE Focus on the positive attributes of team members. The more one focuses on the positive aspects of team members, the more they will believe in themselves. This will drive them to enjoy their work and raise the bar. This, of course, does not mean that you should not point out where team members can improve or have made mistakes. However, these mistakes should be highlighted in a positive way. One should also encourage the team member to come up with a solution rather than showing them how to do something. This will empower them, which will in turn make them ‘own’ their area of work. Pride and passion are then an automatic result. EMPLOY PEOPLE IN ROLES SUITED TO THEM Carefully analyse the various positions on the team and ensure you fill the roles with

ACKNOWLEDGE GOOD WORK Most people are fuelled by affirmation and acknowledgement. It drives them to perform better and instils passion and pride. Never underestimate the effect of praise and acknowledgement. When acknowledging team members, be conscious of the fact that people may respond better to certain types of acknowledgement, e.g. some prefer public acknowledgement, others may prefer a private note or email, and some see added responsibility as an acknowledgement of good work.

BE A CONSISTENT AND RELIABLE PROJECT LEAD Team members

Miss Meet pays tribute to all the people involved in making the events industry successful. team members who are equipped with the necessary skills. A team member who feels inferior or ill-equipped will ostracise themselves from the team in an effort to cover up their lack of knowledge or expertise. It is also very important to look at a team’s chemistry. As team

understand that events are ever-changing and there are changes and last-minute crises to deal with. However, as the project lead, your approach to the team should always be consistent; e.g you cannot react calmly to a challenge the one day and then panic the next. Team members should also clearly understand the priorities of a project and be reminded of the brief and objective, so that it is not clouded by individual ideas and minor details. I want to leave you with these wise words from Steve Jobs: “People with passion can change the world for the better.” So here’s to fantastic teams and their leaders – let’s keep changing the world.

index to advertisers 3D Group of Companies Aqulia Private Game Reserve Barmotion Cape Town International Convention Centre CedarWoods of Sandton Century City Convention Centre Clico Boutique Hotel Compex Durban ICC Hard Rock Cafe Johannesburg Hackle Brooke Convention Centre

60 • MEETINGS l JULY/AUGUST 2015

31 5, 49 13 30 54–55 IBC 4 OFC, 6–7 OBC IFC 53

Hyatt Regency Johannesburg 9 Indaba Hotel, Spa and Conference Centre 14 Intercape 42 Joburg Tourism Company 1, 48 & Belly band Johannesburg Expo Centre 16–17 Khoja Group 39 Lumi 38 Peermont 11 Sandton Convention Centre 18 SAACI 56 Scan Display 27

South Africa Convention Bureau Southern Sun Cape Sun South Sun Newlands The Westin Cape Town Unlimited Events Unique Speaker Bureau Valley Lodge and Spa Wesgro

48 50–51 52 2 15 28–29 3 44–45

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the 125 bedroom Century City Hotel is a hi-tech, hi-touch world class hotel offering outstanding hospitality.

SQUARE The Century City Square offers visitors the opportunity to socialize, relax, dine and be entertained in the Bridgeways precinct of Century City. Ideal outdoor venue able to host launches, exhibitions, cocktail parties and conference lunches as well as tea/coffee breaks.

GET IN TOUCH For more information, to arrange a meeting or make a booking, please contact us on:

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Glyn Taylor | 072 394 7014

Gary Koetser | 082 477 1295 Walda Meyer | 082 537 6765 glyn@ccconferencecentre.com gary@ccconferencecentre.com walda@cchotel.co.za

@CCCC_ZA

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