Meetings November December 2017 by 3S Media

www.theplanner.guru

NOVEMBER/DECEMBER 2017 • Issue 76

PERFECT PRE- AND POST-TOUR IDEAS

EVENT TRENDS IN 2018 HOW TO

get the right star treatment

CRITICAL QUESTIONS

for your event’s Wi-Fi supplier

CTICC 2 Be amazed by the possibilities

BIG INTERVIEW We understand that money is tight in this tough economy but we can tailor our services for any budget. We love to set the mood using tranquil lighting, comfortable couches and suitable tables.” Joey Friedman, CEO of Moove Exhibitions

R50.00 (incl. VAT)

YEAR END PACKAGES 2017 Package 1 Craft Food Station

American Burger Bar

Flame-grilled beef & chicken burgers served in sesame buns with wild rocket, slow-cooked balsamic onions, guacamole, cheese and our secret burger relish

Slider Bar

Soft rolls ﬁlled in front of the guests with bbq pulled pork or pulled chicken and topped with coleslaw

Mexican Tortilla Bar

Floured Tortillas served with Chillicon Carne, spicy chicken & vegetarian Mexican Bean Ragout accompanied by guacamole, grated cheese, shredded lettuce and a tomato salsa

Homemade Pies Bar

Thyme-infused chicken, mushrooms and Castle Lite and beef and Stout served with French shoe-string fries & rich red onion gravy

Fish and Calamari Bar

Beer battered ﬁsh & Frito de Misto calamari served in bamboo cones with french fries & a lime aioli

Pasta Bar

Penne & Taglitelle noodles offered with: Chicken Alfredo | Italian Bolognaise Served with parmesan shavings

Package 2 Christmas Buffet Menu

Cold

Christmas platter of: Honey-glazed Christmas pork ribs Sticky buffalo wings BBQ drumsticks Creamy Christmas coleslaw with chopped glazed cherries and roasted seeds Bread selection with butter

Hot

Carved on request Rolled stuffed leg of karoo lamb with a fresh rosemary jus Traditional whole roast turkey roulade with cumberland sauce Cauliﬂower and broccoli mornay Roasted beetroot, butternut and parsnips Roasted new potatoes with garlic and fresh herbs

Dessert

Christmas pudding served with a brandy custard Lemon cheesecake verrines with ginger crumble Grilled pineapple spikes with a mint and vanilla sugar

Waffle Bar

Freshly made wafﬂes served with maple syrup, whipped cream, vanilla ice cream and strawberries decadent homemade Belgian chocolate brownies

TEAM BUILDING Activities Alrode Brewery tour per person:

World of Beer history tour Transport to and from Alrode Brewery Snack pack and beverages on bus Braai menu at World of Beer on return from Alrode

Package 3 Year End Buffet Menu

Cold Smoked salmon Served on warm potato pancakes topped with sour cream, capers and onions A Moroccan chicken and couscous salad topped with a natural yoghurt and wild honey dressing, garnished with roasted brinjal and cashew nuts Roasted butternut, feta, beetroot and wild rocket salad Topped with herbed croutons and roasted pumpkin seeds drizzled with a balsamic reduction (v) Bread selection

Hot TEAM BUILDING Activities Beer tour & tasting per person:

Roughly two-hour tour Tour guide Half a draught Souvenir glass Tasting of 6 SAB power brands 2x drink vouchers, which are redeemable in the Taproom after the tour Light bar snacks; crisps and peanuts TEAM BUILDING Activities Beer tour per person:

Paprika and cracked peppcornrubbed sirloin served with a tarragon mayonnaise chicken and fresh green asparagus blanquette Or Chicken stir fry served with a satay sauce topped with cashew nuts Or Sesame encrusted chicken roulade ﬁlled with spinach, feta and pepppadews served with a rich mushroom sauce potato bake Or New parsley potatoes steamed rice seasonal vegetables

Dessert Chocolate brownies Fruit salad Vanilla ice cream

75 min tour Tour guide Half a draught Souvenir glass 2x drink vouchers, which are redeemable in the Taproom after the tour Light bar snacks; crisps and peanuts

EACH PACKAGE INCLUDES:

Venue hire from 9:00-18:00 PA system for background music only Waiters and barmen Secure parking Wi-Fi

For bookings, contact: events.co-ordinator@za.ab-inbev.com or 011 836 4900 (011) 836 4900

events.co-ordinator@za.ab-inbev.com

www.worldofbeer.co.za

tripvisor

www.tripadvisor.co.za

@WorldOfBeer

Enjoy Responsibly. Not For Sale To Persons Under The Age Of 18.

NOVEMBER/DECEMBER 2017

www.theplanner.guru The Planner

www.theplanner.guru

NOVEMBER/DECEMBER 2017 • Issue 76

PERFECT PRE- AND POST-TOUR IDEAS

EVENT TRENDS IN 2018 HOW TO

get the right star treatment

CRITICAL QUESTIONS

for your event’s Wi-Fi supplier

CTICC 2 Be amazed by the possibilities

R50.00 (incl. VAT)

TRENDS IN 2018

THE COVER STORY The Cape Town International Convention Centre releases strong financial results, confirms value to economic growth, showcases new expansion

It’s an exciting time to be in the events industry, as improved tech, greater insights and bold ideas push the boundaries of what’s possible

For more, turn to page 4

For more, turn to page 10

In 2018, look out for: • On Pointe 23 • Event Wizards 23 • Scan Display 23 • NH The Lord Charles 23 • Randpark Golf Club 24 • CSIR ICC 24 • Monte de Dios 24 • EPH Productions 24 • Barmotion 25 • Promo Bites 25 • Ticketpro Dome 25 • Inspire Furniture 25

SUPPLIERS

SPEAKER’S CORNER

28 More bang for your buck WLB Automation’s

37 Building better conferences USB’s extended

from any project manager

29 T he party starter EPH Productions is a technical

30 T op 40 Women in MICE Event Wizards has become a household name where event decor is concerned

BIG INTERVIEW 14 Mooving the industry Joey Friedman, CEO of Moove Exhibitions, a fresh and innovative boutiquestyle rental company, explains why the company is making waves in the industry

product range includes innovative interventions for conference delegates

TALKING POINTS

supplier to the live events industry

EVENT SHOWCASES

@theplannerguru

LEADING THE PACK

audiovisual solutions package takes pressure away

@theplannerguru

38 SAACI Modern meeting rooms 38 AIPC The DNA of convention centres 39 Event Greening Forum Tech – the perfect green tool? 39 Travelbags A fanastic year

FEATURED VENUES

REGULARS

31 Rand Club Old-school charm

03 Ed’s letter Thinking outside the box 04 Tidbits Meetings’ must-know minutia 26 Sound bite Fancourt's Desmond Morgan 27 20 Questions Gallagher Estate's

32 Constitution Hill A place of perspective

DESTINATIONS 34 North West, Limpopo and Mpumalanga Ideal pre-

Leniese van der Merwe

40 Miss Meet The carb revolt has begun

and post-tour destinations

BEST PRACTICE 16 Critical questions for your event’s Wi-Fi supplier In our digitally connected and time-scarce world, is there anything worse than a slow or, heaven forbid, non-existent Wi-Fi connection?

19 E verything connects Long gone are the days when an overhead projector was all event planners requested. Today, wireless connectivity is imperative

21 The right star treatment Few things carry the same weight when it comes to peace of mind for guests than the quality assurance of an establishment

22 What do those stars mean? Unpacking the grading system

ED'S LETTER Publisher Elizabeth Shorten Managing Editor Martin Hiller Editor Mpinane Senkhane (mpinane@3Smedia.co.za) Journalist Pippa Naude Design Martin Hiller Contributors Aloysius Arlando, Michelle Hinrichsen,

Greg McManus, Nitesh Ramsager, Karmen Vladar and Carol Weaving Chief Sub-Editor Tristan Snijders Sub-Editor Morgan Carter Client Services & Production Manager

Antois-Leigh Botma

Production Coordinator Zenobia Daniels Financial Manager Andrew Lobban Distribution Manager Nomsa Masina Distribution Coordinator Asha Pursotham

Advertising Ruth Baldwin +27 (0)11 233 2600 ruth@redmutt.co.za

PUBLISHED BY No. 9, 3rd Avenue, Rivonia, Johannesburg PO Box 92026, Norwood 2117, South Africa Tel: +27 (0)11 233 2600 Fax: +27 (0)11 234 7274/75 www.3smedia.co.za Meetings November/December 2017 © Copyright. All rights reserved 2017. www.theplanner.guru SUBSCRIPTION R300.00 per annum (incl. VAT) | subs@3smedia.co.za ISSN 1684-9264 NOTICE OF RIGHTS Meetings is published bi-monthly by 3S Media. This publication, its form and contents vest in 3S Media. All rights reserved. No part of this book, including cover and interior designs, may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without permission in writing from the publisher, nor be otherwise circulated in any form of binding or cover other than that in which it is published and without a similar condition being imposed on the subsequent purchaser. The authors' views may not necessarily reflect those of the publisher or associated professional bodies. While every precaution has been taken in the preparation and compilation of this publication, the publisher assumes no responsibility for errors, omissions, completeness or accuracy of its contents, or for damages resulting from the use of the information contained herein. While every effort has been taken to ensure that no copyright or copyright issues is/are infringed, 3S Media, its directors, publisher, officers and employees cannot be held responsible and consequently disclaim any liability for any loss, liability damage, direct or consequential of whatsoever nature and howsoever arising.

MEMBER OF

IN COLLABORATION WITH

Take the online Q&A test and start gaining credits. www.theplanner.guru

LIFE HACK:

THINKING OUTSIDE THE BOX

ECENTLY, I’VE BEEN forced to think

further and further outside the box, and it definitely hasn’t been easy. I’ve always thought of myself as creative within bounds – as underwhelming as that sounds – but it’s dawned on me that to really make an impact, in any field, you have to push beyond your comfort zone. So I’ve put together a little MICE industry think-outside-the-box life hack. First, thinking outside the box is more than just a business cliché – it’s really about approaching problems in new, innovative ways, conceptualising problems differently, and understanding your position in relation to particular situations in ways you’d never thought of before. Ironically, it’s cliché to think of situations in ways that aren’t cliché. We’re told to ‘think outside the box’ all the time, especially in the MICE industry where innovation and being on trend are the order of the day. But how is an event planner supposed to keep up when things are moving so fast? Just as soon as you’re getting used to event apps, the industry is broaching topics like integrated facial recognition. Woah there! How do we cultivate the ability to look at things differently? With so many event trends out there, how do we really make an impact? So far, I’ve figured that – first – you should always make an effort to push your thinking beyond its limits every now and then. The talents you develop as a result may come in handy the next time you face a problem

that requires particular creativity to solve – something event planners are constantly doing. The second point, and of course this is all a work in progress in my head, is to talk to people. Share ideas. Listen. Essentially, network your butt off. Some of my best ideas have been cultivated in conversation or in the shower (we all know about that weird psychic link between showering and creativity). Third, write things down. Life is so hectic, especially around this time of year, that I find writing down my ‘aha’ moments as and when they come is a great way to keep them intact. Jot things down on Notes on your iPad or phone during the day and take some time to reflect on them in the evening. And finally (for now): two, three or even four heads are better than one. It took me a long time to come to terms with the fact you really can’t do everything by yourself. Sharing responsibility and pressure is a great way to make way for fantastic idea generation. In short, teamwork makes the dream work. I hope you’ll enjoy this issue of Meetings. Being the last issue of 2017, we took some time to reflect on the year that was and we’re really excited going into what is sure to be an eventful 2018!

TROPHIES - AWARDS - MEDALS +27(0) 12 327 5885 | info@khojagroup.net www.khojagroup.net | www.khojagroup.co.za

Meetings’ must-know minutia

A MONTH OF FIRSTS FOR NELSON MANDELA BAY STADIUM The Nelson Mandela Bay Stadium is continuing to raise the bar through new events and initiatives leveraging the city’s most iconic realestate asset as a flagship multipurpose indoor and outdoor venue. In October, the stadium had a solid month with several new sporting, recreational and cultural events – ranging from nightlife to fashion to a global franchised paint race – added to its calendar for the first time. “While we remain rooted in sport, we are committed to making Nelson Mandela Bay Stadium the preferred and go-to destination for sport, arts, culture, recreational events and conferences. This strategic direction will ensure that the Nelson Mandela Bay Stadium is used to its fullest potential and will also ensure that we start steering the venue into a more sustainable financial direction,” says stadium manager Mpho Mokonyama.

IBTM EVENTS POWERS UP SMARTmeetings IN RWANDA In an exciting move to forward the MICE industry in Africa, Reed Exhibitions has announced the launch of SMARTmeetings powered by ibtm events, a dynamic two-day event in Kigali, Rwanda, focusing on uniting African MICE venues and products with highly qualified meeting and event planners. This tabletop exhibition will be about mutually matched appointments, networking, and unlimited business connections. At the heart of SMARTmeetings’ success is the Hosted Buyer Programme, which guarantees the presence of buyers hand-picked and verified against strict qualification criteria. “SMARTmeetings’ innovative format will be a progression of the original ibtm africa, ensuring that the offering stays fresh and productive for our MICE industry exhibitors and stakeholders,” explains Chardonnay Marchesi, South African portfolio director for Reed Exhibitions’ Africa Travel Week. Frank Murangwa, CEO of the Rwanda Convention Bureau, says of the exhibition: “SMARTmeetings is envisaged to become the leading African event for the meetings, events and incentives industry, bringing together suppliers and buyers to meet and transact business in a conducive environment. MICE suppliers at this show will include convention bureaus, convention centres, airlines, hotels, event organisers, tour operators and AV suppliers.” Frank furthers that SMARTmeetings is an ideal opportunity for local suppliers to get a better understanding of international best practices within the MICE industry, and subsequently generate further leads for business into Africa.

FORTIS HOTELS’ ‘DEAF CHEFS’ INITIATIVE Leading local hotel group, Fortis Hotels, has successfully pioneered a training programme to qualify and then employ trainee chefs that are hearingimpaired. Fortis Hotels prides itself on being a family business with extensive training and skills development programmes. Despite its national footprint and affiliation with the Protea Hotel Group, Fortis Hotels has maintained this personal touch throughout the company and with its staff. During 2015, the Deaf Chefs initiative was spearheaded by Fortis Hotels’ MD, Derick Tait and the groundbreaking programme became a first for South African hospitality. Fortis Hotels’ properties consist of five Protea franchised hotels and the Fortis branded hotels, Fortis Hotel Evander and Fortis Hotel Malaga. The hearingimpaired chefs hail from the Trans-Oranje school in Pretoria.

4 • MEETINGS l NOVEMBER/DECEMBER 2017

Tebogo Khoza, one of the deaf chefs

SCAN DISPLAY’S SOLUTION TO CAPE TOWN WATER SHORTAGES Cape Town has experienced lower levels of rainfall compared to the past two years. In light of this, some businesses have decided to proactively find alternatives to relying on the overburdened municipal water supply – such as Scan Display. Its Cape Town branch has implemented a rainwater harvesting system. Tashreeq Benjamin is a quantity surveyor at Scan Display Cape Town. He took on the task of finding an effective long-term water solution for the company. He explains, “We opted for rainwater harvesting instead of pumping water from a borehole for two reasons: First, we have a huge roof area, so we have a catchment advantage. Second, pumping requires energy to pull water from the ground, filter it, and then an additional booster pump is needed to send the water to its various outlets for usage. This means three pumps are needed in total. So, going for rainwater harvesting is both greener and more cost-effective than the alternative.” Two 5 000 ℓ tanks are now set up to collect run-off from a 780 m² section of the warehouse roof. After one tank is full, a switch is triggered to fill the second tank. The tanks connect to the building in such a way that the water is available by simply turning on a tap. The smallest possible pump is used to power the water flow throughout the building, to ensure minimal energy consumption.“A single day with 15 mℓ of rainfall will fill both tanks. This supplies us with enough water to use for our production requirements, cleaning and ablutions for a two-week period,” says Benjamin. “Since we installed it a month ago, we have not used any municipal water.”

www.theplanner.guru

Beers buckets & Ducky cocktails Live music with SA favourite Rubber Duc Selfie booths Food Tickets from only R150 | sales@peermont.com | 011 928 1903

emperorspalace.com

COVER STORY

A BUSINESS EVENTS

POWERHOUSE CTICC releases strong financial results, confirms value to economic growth, showcases new expansion.

HE CAPE TOWN INTERNATIONAL Convention Centre (CTICC) once again confirmed its value to SA’s economic growth and the business tourism industry at the release of its annual financial and operational results on Tuesday, 24 October. The CTICC generated R216 million in revenue and R47 million in after-tax profits, contributed R3.7 billion to the national economy, sustained 7 824 jobs, and hosted 482 events and 416 733 delegates during its financial year, which ended on 30 June 2017. The centre also achieved its fifth consecutive unqualified clean audit. “It’s on the basis of these positive results that I am delighted to confirm that, as a state-owned company, the CITCC remains a highly positive asset to our public and private sector investors,” said Julie-May Ellingson, CEO of the CTICC. The results presentation was held in CTICC 2, the centre’s recently completed expansion.

RECORD-BREAKING REVENUES For the third consecutive year, the CTICC delivered record-breaking revenues, which rose to R215.6 million from R209 million the previous year. The centre reported an operating profit of R57.4 million and delivered an after-tax profit of R43.4 million. As a government entity, the CTICC’s mandate is to maximise socio-economic benefits to the city and region by attracting and hosting business tourism events. As a result of its operations, the CTICC contributed R3.7 billion to the South

African economy and R3.1 billion to the Western Cape regional economy. Due to the centre’s operations, 7 824 jobs were sustained in Cape Town and South Africa. “In an economy that is shedding jobs, this is something we are particularly proud of,” says Julie-May. The CTICC’s economic contribution also includes almost R2 billion to household income “In difficult economic times, when households are battling to make ends meet, contributions to household income are vital. The CTICC has contributed a total of R18.5 billion to household income since its inception,” says Julie-May.

OVER 480 EVENTS HOSTED The CTICC continues to host an impressive number of events, attracting local and international professionals and delegates to Cape Town. Of the 482 events hosted in 2016/17, 36 were international conferences, 40 were national conferences, 15 were exhibitions and consumer shows, 17 were trade fairs, 288 events included film shoots, product launches, seminars and other corporate events, 28 were banquets, and 58 were special events such as music concerts, cultural shows, religious services and sport events. Overall, the CTICC welcomed 416 733 delegates and generated a total of 789 809 visitor days to the region. “The events we host do not only promote and drive business tourism on our continent but showcase a rich diversity of industry and growth sectors ranging from medical and information technology to tourism, agri-processing, property,

renewable energy, and retail. We pride ourselves on providing a world-class platform for associations, businesses, organisations and communities to meet and share ideas, experiences, and knowledge,” says Julie-May.

CTICC REMAINS NUMBER ONE IN AFRICA As new convention centres open across the world, Cape Town and the CTICC remain destinations of choice for international meetings. “The CTICC attracted 31 000 visitors to the 36 international conferences it hosted this year. This remains the highest number of international conferences held at any convention centre in Africa,” says Julie-May. These international conferences drive a key macroeconomic benefit: foreign exchange earnings. International delegates, exhibitors and visitors to conferences at the CTICC generated R1.3 billion in foreign exchange earnings in 2016/17. The economic benefits the CTICC generates can only increase with the opening of its new expansion: “We will no longer have to turn conferences, and especially international conferences, away due to limited venue space, as our expansion now allows us to host more national and international events and make an even greater contribution to Cape Town’s reputation as a global business destination,” says Julie-May.

REDUCING ENVIRONMENTAL IMPACT The CTICC made further strides in reducing the environmental impact of meetings and events. It diverted over 502 tonnes of waste from city landfills through its extensive recycling and upcycling initiatives, and achieved an 84% diversion of waste from landfill. The centre’s energy consumption was further reduced by

6% (43 300 kWh) on the previous year and peak average usage has also been further reduced by 4.5% from the previous year. In addition, the CTICC implemented a range of water conservation measures during the year in the face of the ongoing drought in the province. These included the installation of water storage tanks to store up to 85 000 litres of grey water and rainwater for use around the venue complex, electronic sub-metering to detect and fix water leaks immediately, and an awareness campaign to educate clients, staff and delegates on water conservation. “We have also reduced the flow rate of the water in our washbasins and installed soft touch taps as a pilot programme to further reduce usage. The pilot has been successful and we will be rolling these taps out across the centre,” Julie-May says.

DRIVING SKILLS DEVELOPMENT The CTICC also made significant investments in staff training and youth skills development. It spent nearly R3 million on training permanent and temporary staff members, with over 4 500 hours of training recorded in the financial year. The centre also runs two youth programmes – a student and graduate programme – and provided 23 young people with invaluable work experience to kick-start their careers in the industry. With CTICC work experience under their belts, two CTICC graduates also earned a once-ina-lifetime opportunity to work at Disney World, Florida – one of the world’s top vacation resorts.

EXPANDING ITS REACH WITH CTICC 2 The CTICC held its annual results presentation in CTICC 2, the centre’s new facility situated opposite the original building – now called CTICC 1. According to Executive Mayor of Cape Town Patricia de Lille, the CTICC expansion is at the heart of the city’s Foreshore Freeway Precinct Project that promises to bring residential and economic opportunities closer together, not only enlivening the Foreshore area but also addressing apartheid-era spatial planning. The expansion, an investment of over R800 million by the CTICC and its two majority shareholders (the City of Cape Town and Western Cape Government), is also testimony to public sector confidence in the future and progress of Cape Town and the economic growth of the region. CTICC 2 adds six exhibition halls, nine formal meeting suites and rooms, and two rooftop terraces to the centre’s inventory, and can be used as an extension of CTICC 1 or an exclusive facility. CTICC 2 successfully hosted its first event – the 21st Annual Congress of the SA Council of Shopping Centres – in September 2017. The new centre uses an array of advanced technology including an individualised lighting system, state-of-the-art CCTV security, energysaving devices and venue control systems. It also optimises the use of natural light through expansive UV-tempered glazing. These measures

ensure the building operates in the most cost-effective and environmentally sustainable way possible. “CTICC 2 has many balconies and terraces – all with harbour or mountain views, which our local and international clients and delegates are sure to enjoy. The next phase of the project will be to connect our two buildings with a skybridge, which will span Heerengracht Avenue, to be completed within the coming year,” says Julie-May.

58 INTERNATIONAL EVENTS SECURED The CTICC’s forward book of international events is strong. Together with the Cape Town & Western Cape Convention Bureau, the CTICC won 16 international conference bids in the past financial year alone, and has already secured 58 major international events up until 2022, 10 of which will take place in CTICC 2. The centre is looking forward to hosting its first consumer exhibition, MamaMagic – The Baby Expo, in CTICC 2 from 27 to 29 October. Following this event, Africa’s largest technology gathering, AfricaCom, will be hosted across the entire CTICC venue complex for its 20th edition from 7 to 9 November. “Any discussion on our forward book would not be complete without mentioning the World Ophthalmology Congress, which promises to attract 15 000 delegates to the CTICC and Cape Town in 2020. This will be the largest conference ever hosted in Cape Town and would not have been possible without the CTICC expansion. “Winning these bids shows the potential of the CTICC expansion and also the vital role the convention centre plays in developing the knowledge economy and supporting South African and African participation in global issues, while at the same time ensuring direct economic benefit to the citizens of Cape Town and the Western Cape,” concludes Julie-May.

+27 (0)21 410 5000 | cticc.co.za

www.theplanner.guru

MEETINGS l NOVEMBER/DECEMBER 2017 •

info@eventwizards.co.za 012-460-5335

Thank you For a spectacular

2017

Keep an eye out for Event Wizards in

2018

FOCUS ON

5EVENT NEW 1

TRENDS

It’s an exciting time to be in the events industry, as improved tech, greater insights and bold ideas push the boundaries of what’s possible. Meetings investigates. VISIT THEPLANNER.GURU

INCENTIVES GO GLOBAL AGAIN

As economies strengthen around the world, there has been a resurgence in the booking of international destinations. Meetings & Incentives Worldwide, Inc. reports that South Africa is on the list as an adventure hot spot for 2018. It adds that “giving back is not going away”, as attendees want the feel-good factor that comes from knowing they have had a positive impact. Seventy per cent of the organisation’s programmes contain a corporate social responsibility component, and this figure is expected to grow.

DATA SECURITY

A number of cybersecurity attacks have transpired this year, including a security breach at US company Equifax, which is believed to have revealed the names, social security numbers, birth dates and addresses of 146 million people. “Data security is becoming an increasing concern,” says Gavin Burgess, MD of Ultimate Data Sciences. He points out that the events industry is especially at risk. “Lots of personal info is processed at events (such as a person’s name, email, cell number, date of birth and even credit card details). These can be vulnerable to hacking attacks, especially when merging data between systems, such as from a registration system to an app.” While no precedent has yet been set as to how event planners can successfully safeguard against this happening, 2018 should be the year that data security becomes a priority rather than an afterthought.

Artificial intelligence is the next big thing we can expect to be hearing about. While 2018 is a bit too soon to really see it make an impact in South Africa, it is coming. Discover some of its potential benefits in our article titled ‘Artificial intelligence in the events industry’ on theplanner.guru.

10 • MEETINGS l NOVEMBER/DECEMBER 2017

www.theplanner.guru

THE TRUE COST OF SUSTAINABILITY

We’ve heard a lot of talk about sustainability over the years. However, it is going to come to the fore as a pressing issue for the MICE industry next year, says Greg McManus, chairperson of the Event Greening Forum. This is because it is going to become a cost issue. He explains, “In the past, 98% of the venues in SA included the use of energy, water and waste removal in the venue hire. Now, venues are under pressure to reduce their costs and, as a result, are starting to change their pricing structure so that venue hire is separate to utilities costs. This means event organisers will be billed directly for their use.” Organisers are likely going to pass these costs on to their clients, but should also be incentivised to use these resources more wisely in order to remain competitive. Simple ways they can do this include switching lights and air conditioning off when not needed (at night, or set to low during build-up and breakdown); using low-energy technology; or billing stand builders for waste removal to deter them from leaving large amounts of post-show waste.

www.theplanner.guru

GETTING TO GRIPS WITH NEW TECH

While exciting technologies are now at our disposal, they are very new and much of the South African market is still figuring out how to use them. Scan Display’s MD, Justin Hawes, relates his experience exhibiting with virtual reality and augmented reality at Madex this year: “We expected people to be more aware of this technology, as it has been around for some time. Yet they weren’t – and many were reluctant to engage with it, because they didn’t understand it.” Next year should see the market mature and people getting to grips with these tools. However, event organisers will need to be mindful of only using tech that serves an important purpose and that they can incorporate seamlessly into their event. This will require staff training and educating guests on how to use it.

HEALTHIER AND HEALTHIER

Long gone are the days of deep-fried nibbles with dips; you’re now more likely to find fresh salads and smoothies. Some event organisers are taking this a step further and are consulting nutritionists. The menus they devise are not only nourishing but are also designed to help delegates stay alert and energised throughout the event. You can also expect to see the continuation of health and wellness features being incorporated into events. This can be within the event programme, such as having a talk on emotional intelligence in the workplace, or hosting a mindfulness meditation session as a side event. Or it can be built into the physical space of the event, such as sensory lounges for those needing some time out. And gifts like athletic wearables, yoga mats and even the old faithful option of aluminium or glass water bottles will continue to be popular.

MEETINGS l NOVEMBER/DECEMBER 2017 •

FOCUS ON

TRENDING IN 2018 It is that time of the year again. Everyone is looking forward to 2018 and wondering what it has in store for the industry. Karmen Vladar shares some of her 2018 predictions.

INTEGRATING PHONES INTO THE ATTENDEE EXPERIENCE AT EVENTS

Event organisers increasingly realise that they cannot control the fact that attendees always want to be connected. My prediction is that, instead of allowing attendees to lose focus by being on their phones for personal reasons, event organisers will embrace this by integrating technology to continue to keep them engaged. The tech gurus have termed this phenomenon the ‘heads up’ use of mobile phones (as opposed to ‘heads down’, where attendees are looking down to their phones) at events. This includes things like iBeacons that send attendees notifications as they move through your venue during events, live social streaming (or crowd streaming) or even interactive games.

THE INCREASE OF VIRTUAL MEETINGS

Technology today has increased the reach of events. No longer do we all need to be in the same location, thus expanding the potential audience of events. My prediction is that we will host a number of hybrid (in the room as well as remote) meetings in the coming year. This will be especially true for association meetings. With technology, geographical challenges are limited, and a quorum can easily be achieved if voting is done electronically across multiple locations.

INCREASED ENGAGEMENT

We see a steady increase in engagement at the events we are involved in year-on-year. Live polls, social media, augmented reality and ‘experiences’ for attendees are on the increase and add to the overall value that attendees expect from events. If you are not using at least an event app at your event, you might need to up your game in 2018! Consider using augmented reality at your next expo stand to give attendees a virtual tour of your venue instead of the usual printed catalogue. As part of the drive for increased engagement, I predict that we will also see a move by companies to consolidate certain elements of their events by using one single supplier that ticks all of the boxes. For example, instead of using 10 different event apps for the 10 events that one company is arranging, it will partner with one supplier that does registration, live voting, on-site support and event apps for all 10 events. This theoretical app will be branded and will only include the elements that the company requires, making it much less cluttered and overwhelming for attendees.

12 • MEETINGS l NOVEMBER/DECEMBER 2017

THE INCREASE OF EVENTS AS A MARKETING TOOL

Events are one of the few marketing activities that, if technology is used correctly, can show an immediate return on investment. It is measurable and creates a sense of inclusiveness among attendees. As Corbin Ball states in his predictions for 2018: “Events and tradeshows are beginning to provide a goldmine of data detailing attendee preferences, interests, movements and interactions. This data can help event organisers make midcourse corrections on existing events and improve future ones; this, in turn, provides significantly more value for exhibitors and provides attendees with a much richer and much more personalised experience.”

KARMEN VLADAR is a tech junkie and strong advocate for improving communication and measurement at conferences and events. She is the marketing manager at LUMI.

www.theplanner.guru

Event Apps that transform the attendee experience lumiglobal.com +27 21 554 4964 +27 87 806 4284

BIG INTERVIEW

Joey Friedman

MOOVING THE INDUSTRY “Moove’s supply quality and service are topnotch. Just because the item is rented, does not mean it should not look brand new. Moove manufactures new items daily and if something is returned with damages, it is immediately restored. The quality of our furniture is what has made Moove the events supplier industry leader in just two short years.” Joey Friedman, CEO of Moove Exhibitions

Moove Exhibitions is a fresh and innovative boutique-style rental company, offering an exclusive line of luxury exhibition event furnishings and decor that goes beyond standard rental items.

OOVE WAS FOUNDED IN 2014, Joey Friedman, CEO of Moove Exhibitions, says, out of a passion for providing unique and lavish furniture for events, brand activations and conferences. Over and above this, the company sought to bring the high-style and glamour of noted European style to Johannesburg’s furniture and decor rental industry.

INDUSTRY TRAILBLAZER At just 26 years of age, Joey and his partners operate a group of five companies within the South African events industry under the LA Group banner, which looks to become the industry leader in the South African events industry, specialising in boutique

14 • MEETINGS l NOVEMBER/DECEMBER 2017

furniture rental and decor. Supplying custom-made furniture and decor for a diverse range of events.

EMPOWERING THE NATION As a Level 1 and Level 2 B-BBEE contributor, Joey says the company is dedicated to growing its businesses in line with the country’s employment equity goals, currently employing a whopping 85 people across various departments, including manufacturing, upholstery, spraying, metalwork, distribution and logistics. “We offer stylish VIP areas at upmarket corporate functions, funky cocktail lounges at private events, and cool and comfy chill-out zones at parties, clubs and exhibitions. Custom lounges for product launches and elegant conference settings can also be provided,”

www.theplanner.guru

MOOVE BELONGS TO THE LA GROUP AND HAS THE FOLLOWING SISTER COMPANIES

Joey explains. But what really sets the company apart from others is the unique ability to tailor its solutions according to the client’s budget and lounging requirements. “We understand budget constraints in this tough economy but we can tailor our services to any budget. We love to set the mood using tranquil lighting, comfortable couches and suitable tables. We pride ourselves on meticulous styling and taking into account the flow of any venue,” Joey continues.

EXCEEDING EXPECTATIONS Moove’s wide variety of furniture includes dozens of some of the finest seating, tables, bars, lighting and accessories encompassing varied styles, from south beach chic to baroque gone modern. The company boasts a wide range of event hiring solutions to ensure an event is memorable for all the right reasons. “Sophisticated, opulent, glamorous, sexy, and stylish” are just some of the words Joey uses to describe Moove’s line. Moove is a new brand in the furniture rental market with what Joey describes as an entirely new approach. “We have over 200 000 furniture items stored in our 6 000 m2 warehouse in Johannesburg. Quality and creating

www.theplanner.guru

timeless events are what drive us. The experience and attention to detail of our sole account managers as well as our crew are what sets us apart from the rest.” The company has certainly set itself apart. “In 2014, we launched Moove Exhibitions & Event Supplies, focusing on larger events such as festivals, conferences and expos. In providing services for high-profile events such as the 2016 Durban July, DStv Delicious Festival and the ANC 105th Anniversary celebration, our full service offering includes everything from inception to completion. In addition to supplying furniture, a large portion of our business entails the manufacturing of custom furniture, designed to meet the specific needs of each client and event,” Joey explains.

CUT ABOVE THE REST Joey adds that Moove offers probably the widest range in South Africa and that’s why the company truly is a cut above the rest – making it the ultimate events partner.

PLANS FOR THE FUTURE? What lies at the core of the sustainability of companies like Moove is the ability to innovate, change and adapt. Joey agrees, saying, “Over the past four years, we’ve gained invaluable insight into the exciting industry in which we operate, and each year brings more growth and new opportunities to explore. “As a driven, motivated and forward-thinking entrepreneur, we’ve nurtured a company and introduced all that is essential for its growth. In my current position as MD, I plan to continue, together with my partners, steering all our divisions towards even greater heights,” concludes Joey.

+27 (0)87 550 9407 sales@moove.co.za www.moove.co.za

LOUNGE AROUND, acquired in 2013, is a premium furniture hire company that has grown into a reputable, profitable and dynamic brand that services many prestigious events. Its success can be attributed to its vision of creating the definitive lounge experience, focusing on exceptional quality, service excellence and innovation. In keeping with this vision, the company design pieces that are aesthetically appealing and physically comfortable. loungearound.co.za

3D DECO specialises in event exhibition stretch decor, and draping. This successful business has been in operation for over 16 years. The company recognised a distinct opportunity to grow its existing client base and take the brand further into new and exciting territories. 3ddeco.co.za

LA WEDDINGS

specialises in all things wedding, including executive wedding planning, coordination and styling. The company ensures that each event is individually designed according to the clients’ specifications, with a focus on creative flair and meticulous attention to detail. laweddings.co.za

MEETINGS l NOVEMBER/DECEMBER 2017 •

BEST PRACTICE

CRITICAL QUESTIONS FOR

YOUR EVENT’S WI-FI SUPPLIER In our digitally connected and time-scarce world, is there anything worse than a slow or, heaven forbid, non-existent Wi-Fi connection? Fortunately, you can banish this horror from your next event by asking these questions.

E’VE ALL BEEN THERE; you’re glad to be able to use the free Wi-Fi you were promised at an event, so you log on and… you hang. And then you hang some more. Eventually, you log off feeling annoyed. Gavin Burgess, tech guru and managing director of Ultimate Data Sciences, acknowledges this is a widespread problem: “Organisers should make sure that the advice they are relying on covers all bases for their event. A simple thing like loss of Wi-Fi connectivity can greatly impact a visitor’s overall experience and, thus, their perception of the event.” The key to obtaining reliable Wi-Fi is knowledge. First of all, you need to know your requirements, says Gavin, including the number of visitors, what square meterage needs coverage, and what types of technology exhibitors or vendors will be using (including appliances and machinery),

16 • MEETINGS l NOVEMBER/DECEMBER 2017

as these emit waves of a similar frequency to Wi-Fi, which can interfere with the signal. Next, you need to know what is possible. Gavin shares these eight questions to ask the venue or service provider, which will guide you in getting the info you need.

1. WHAT IS THE CONNECTION SPEED ON OFFER, AND AT WHAT COST? To help you make a decision, also ask what the cost is of the next level of connection speed. Sometimes, double the connection speed only costs slightly more.

2. IS THE DATA CAPPED OR UNCAPPED? Uncapped services are generally shaped, and therefore slow down as more visitors join the network. Capped services are generally not shaped, but more expensive per gigabyte, so you may land up with a surprise bill. Ideally, you want an uncapped, unshaped connection,

but this will depend on a cost-benefit analysis in terms of how much data will be consumed at the event. It can be very difficult to estimate data usage unless you have statistics from previous events. A good idea is to ask for a usage report after an event, and file it for future reference.

3. WHO IS THE UPSTREAM PROVIDER OF THE CONNECTION? If you are making a purchasing decision based on costs received from multiple service providers, make sure your decision also takes into account the quality of the upstream provider. Cheap but effectively non-existent Wi-Fi is not a better deal than a pricier option that works.

4. IS THE CONNECTIVITY READILY AVAILABLE AT THE VENUE, OR DOES THIS NEED TO BE ORDERED IN ADVANCE? If connectivity needs to be ordered, be aware that it can take much longer than expected to have it installed.

5. WHAT WERE VENUES’ STRENGTHS AND WEAKNESSES? Ask the venue about previous events it has hosted and how Wi-Fi was supplied and managed at those events.

6. H OW WILL THE SERVICE PROVIDER OFFER SUPPORT THROUGHOUT THE EVENT? Will this support be on-site? How

www.theplanner.guru

NEED RELIABLE VENUES?

many support technicians will be available at any given point? Weigh these answers up with the number of expected visitors. Some venues have on-site IT support staff – leverage this to your advantage.

7. WILL EXHIBITORS OR VENDORS MAKE USE OF THE SAME WI-FI NETWORK AS THE VISITORS, OR WILL THERE BE A SEPARATE NETWORK WITH PRIORITISED TRAFFIC FOR THEM? If exhibitors or vendors will be using payment systems on their stands, is the Wi-Fi connection secure? (Ideally, you want the service provider to pay attention to security regardless of what the network will be used for, but this is especially important for mission-critical systems.)

8. IS THE COMBINATION OF SPEED, DATA AND SERVICE PROVIDER APPROPRIATE FOR THE EVENT, AND WILL THIS COMBINATION MEET THE DELIVERABLES REQUIRED? For example, a closed conference may have different technical specifications to consider compared to an open trade show. It is best that an organiser talks to a technology consultant (independent from the venue or service provider) to review the available options before making a final decision. There is a lot to consider when setting up a good Wi-Fi connection, but by asking the right questions of the right people, you will be able to create a solution that works for you.

Take the online Q&A test and start gaining credits. www.theplanner.guru

www.theplanner.guru is the place to find them In addition to finding top quality venues, www.theplanner.guru highlights various planning tools that you can use. It will also provide you with innovative concepts, creative designs and event trends. With e-books, case studies, webinars and infographics, there is no need to go anywhere else for the information you need and the suppliers you want.

BEST PRACTICE

EVERYTHING CONNECTS Technological progress plays a vital role in the MICE industry. Meetings and events have steadily transformed alongside the latest technology.

T’S BECOME IMPOSSIBLE to ignore the innovations coming from and being used within the MICE space. Tech is certainly driving the ‘coolness’ factor that has become central to attracting attendees and enhancing their experience. Technology and access to connectivity are also enabling meeting planners to work more effectively. LCD projectors, video conferencing and fast notebooks are now becoming the standard. However, it is not only about state-of-the-art, high-tech technology, but versatile tech that is easy to use. Furthermore, trained staff familiar with the equipment are needed. More and more venues need to constantly review their high-tech equipment and make small changes or upgrades every now and then – which is a more efficient approach. MICE attendees may leave their offices to attend industry events, but they’re taking their productivity devices with them. That’s why it’s imperative that meeting planners and venues provide broadband internet access. It’s simply a must.

DELEGATE CONNECTIVITY Alastair Stewart, MD of etc. venues, has found ways to combine technology and art to create

engaging venue spaces. In the IACC Meeting Room of the Future 2017 report he explains: “Part of the delegate experience includes the effect that artwork in a venue has. One example being that etc. venues provides art that is especially designed for taking selfies, creating a selfie spot, for delegates to share their experience with others outside of the meeting.” Mobile technology provides greater connectivity between delegates and the outside world and, while this can be a positive, greater access to the outside world is leading to less engagement and relationship-building during the meeting. Meeting planners are counteracting this by carving out more time for networking, and using technology and strategic planning to foster collaboration and personal interaction between attendees. Creating networking opportunities can begin even prior to the event. As delegates arrive at the venue, meeting planners can create gathering spaces or coworking spaces for delegates to open their

www.theplanner.guru

laptop, meet, and talk with other delegates. Don’t forget the Wi-Fi of course! For larger events, we‘ve started to see how apps can provide pre-event communication between delegates.

THE HYBRID MEETING International trends reveal that, in 2018, there will likely be more emphasis on hybrid meetings to fulfil more engagement goals on home ground. In the IACC report, Glisser founder Michael Piddock shared his observations: “We’re seeing smart planners begin to get twice as much value from their technology budgets. “The same technology that is being used to create interactive experiences in the venue (digital Q&A, polling, and so on) is being combined with streaming video to deliver an interactive online meeting as well. We ran an event ourselves and, despite being overbooked, we had 200 people on the livestream actively participating. It saved the day!”

MEETINGS l NOVEMBER/DECEMBER 2017 •

Don’t

Travel agents, PCOs, and buyers alike receive a 10% discount on non-member rates/standard tariffs for any booking of less than 30 people.

Pack Light,

As These Are Not

Your Average Conferences

Book your unique conference, seminar or gathering and enjoy loyalty rewards. Get up to 15% discount on conference bookings! Get 5% discount on your first booking, 10% on the second booking, and 15% on your third and additional bookings*.

Say goodbye to

dull conferences

ATKV Resorts allows you the opportunity to offer a truly unique conference experience to staff or delegates at your next corporate event. No need for anyone to envy the holidaymakers at our resorts, as our tailor-made conference packages include corporate visitors in all activities throughout their stay.

Terms and conditions apply. Errors and omissions excluded. *Group bookings should be for a minimum of 30 delegates/members. To book your unique conference, contact Minister Kganyago – Manager: Conference Marketing Tel: 011 919 9056 | Cell: 079 513 8708 | Email: ministerk@atkv.org.za

www.theplanner.guru

RELATED PRODUCT OFFERINGS

AppMyEvent This is an app designed primarily for mobile use but also for tablets and desktops. It enables event organisers to plan all aspects of their events and pin on their boards the venues and service providers they want to use, as well as project managing through timelines and sharing with teams.

Take advantage of this excellent opportunity to showcase your venue and service offerings to event professionals.

Career Progression Programme (CPP on Demand) Meetings magazine, in collaboration with ibtm africa, has launched its Career Progression Programme (CPP on Demand), which helps event planners stay up to date with crucial information and trends. Two articles linked to the programme are written by professionals for each issue of the magazine. Subscribers can read these articles in the digimag hosted on www.theplanner.guru, and take the test online. By advertising next to these articles in Meetings magazine, you can ensure that your marketing message is seen by event planners who subscribe to the programme.

ON DEMAND Reach our subscribers with online advertising on CPP landing pages: • The leaderboard banner • Side rectangle banners • Middle strip banners • Page takeovers (all positions)

Women in MICE Based on nominations from peers, the Top 40 Women in MICE selects the finest 20 event organisers and 20 suppliers in the business events industry. The event honours these women for their contribution to the industry during a morning of celebration. The Top 40 Women in MICE initiative gives the industry the platform to support the women who keep events running as smoothly they do. Show your support for your buyers in the MICE industry.

Take advantage of the sponsorship opportunities available for this prestigious event, and online banner advertising on the landing page

Unboxing series This is a series of networking and educational events for conference organisers, presented by experts in their fields on different topics that are critical to the successful planning of events. Reach your target market.

CONTACT

SALES: Ruth Baldwin t +27 (0)11 233 2600 c +27 (0)72 897 6752 ruth@3smedia.co.za EDITORIAL: Mpinane Senkhane t +27 (0)11 233 2600 mpinane@3smedia.co.za

Sponsor these events or the landing pages where tickets are booked.

BEST PRACTICE

THE RIGHT STAR TREATMENT Event planners and even guests rely on star gradings to indicate exactly what to expect from a venue. Meetings unpacks star gradings three and upwards.

HE TOURISM GRADING COUNCIL of South Africa (TGCSA) is the only government-mandated, industrysupported quality assurance authority in the country. We’re all familiar with the TGCSA’s starbased grading system, but do you know what criteria an establishment has to meet to obtain a certain star rating? The council has adopted a stringent evaluation process before any stars are awarded to an establishment, and once the grading is awarded, it is valid for one year, after which an assessor will again visit and re-evaluate the establishment.

CONVENTION CENTRES The TGCSA views a convention and exhibition centre as a facility that hosts trade shows, public shows, conventions and other large functions, and can combine exhibition space with a number of smaller meeting and event spaces. These centres have ample space to accommodate a large number of attendees, and are made up of at least one auditorium, as well

www.theplanner.guru

as other spaces, like lecture and concert halls, and meeting and conference rooms.

ARENAS & SPORT STADIUMS Such a venue is a facility for sports, concerts, or other special events and consists of a field or stage either partly or completely surrounded by a structure designed to allow spectators to stand or sit and view the event. These can be either indoor or outdoor. Dome stadiums are distinguished from conventional stadiums by their enclosing roofs. In the context of sports stadiums, the term ‘dome’ is standard for all covered stadiums. Some stadiums have partial roofs, and a few have even been designed to have moveable fields as part of the infrastructure. Even though enclosed, dome stadiums are called stadia because they are large enough for, and designed for, what are generally considered to be outdoor sporting events. Those designed for what are usually indoor sporting events are generally called arenas. Many stadia make luxury suites available

to patrons, which, in many instances, belong to large corporates.

HISTORICAL VENUES These are buildings that reflect significant historical value and represent landmarks that have been adapted to host special events. Historical venues provide a different atmosphere for the hosting of that special event. According to the TGCSA, these will obviously vary in size and capability according to what the original purpose of the building/venue was. Professional staff and inspirational event spaces create the perfect setting for receptions, product launches, exhibitions or banquets. Some of these venues might offer accommodation depending on the original building’s purpose.

THE STAR GRADINGS UNPACKED An elaborate 1 000-point checklist is used to evaluate every facet of a venue, and this checklist is broadly divided into three sections: • facilities • services • furniture, fixtures, fittings and equipment. These sections are subdivided into everything that makes a venue, from roads and gardens right down to the friendliness of staff, making for a rigorous and thorough evaluation. >>>

MEETINGS l NOVEMBER/DECEMBER 2017 •

BEST PRACTICE

WHAT DO THOSE STARS MEAN? The next time you think of the star-based grading system as something that is only used to lure in guests, remember that this is an internationally recognised system of quality assurance. FIVE STARS

FOUR STARS

THREE STARS

BUILDING EXTERIOR

The appearance, maintenance and condition of the structure must be outstanding. No maintenance issues should be evident at all. The venueâ&#x20AC;&#x2122;s appearance should create a professional, attractive and inviting impression

The appearance, maintenance and condition of the structure must be excellent No maintenance issues should be evident. The venue appearance should create an attractive and inviting impression

A very good appearance, in good condition and well-maintained is required. No obvious maintenance issues should be evident

GROUNDS/GARDENS/ INTERNAL ROADS

The grounds and gardens must be in pristine condition with attention to detail, including landscaping, internal roads and garden features. Outstanding-quality garden furniture must be provided

The grounds and gardens must be well maintained with an excellent appearance all year round regardless of season. Excellent-quality garden furniture should be provided

Adequate and functional garden furniture should be provided in garden areas for guests use. Where applicable, garden furniture should appropriately reflect the theming of the establishment and be fit for purpose

VENUE LIGHTING/ AIR CONDITIONING/ POWER/PHONES/ AUDIOVISUAL

The lighting must be excellent with the ability to be operated independently with dimming facilities. There must be adequate access to water and waste drainage in appropriate venue areas. Power and telephone connectivity should be excellent, with fast internet capabilities (preferably Wi-Fi). Independently controlled air conditioning is essential. There should be access to technologically advanced staging and audiovisual equipment with built-in sound within the venue

Excellent lighting with independently operable dimming facilities should be in place. Power and telephone connectivity must be excellent, with fast internet capabilities (preferably Wi-Fi). Independently controlled air conditioning should be installed. There should be access to any staging and audiovisual equipment needed

Very good, independently operated lighting should be in place. There should be sufficient power and telephone connectivity, with adequate internet capabilities. Air conditioning with independent controls should be installed. There should be access to more than basic staging and audiovisual equipment

LOADING BAY AREAS

A dedicated, purpose-built back entrance should be available for equipment loading and offloading

There should be good back entrance facilities, although not all types of users/suppliers may be accommodated

There should be a back loading entrance capable of accommodating most types of functions

TOILETS

Numerous spacious and luxurious toilet facilities, with added refinements such as individual hand towels and high-quality toiletries, must be available

Nappy-changing facilities must be provided in child-friendly venues

All toilets must be well-maintained, regularly cleaned, checked and adequately ventilated. Minimum facilities to be provided include: washbasin with soap, handdrying facilities, seat with lid, covered light, mirror, hook on door, lidded sanitary bin with bags and double-ply toilet paper

FOOD AND BEVERAGE

A broad range of dishes of outstanding quality, meeting high international standards, should be on offer

There should be a substantial choice of hot and cold dishes of high quality and taste

Food must be appealing and tasty, with a reasonable selection from which to choose

Above are just some of the prerequisites listed between stars three to five

22 â&#x20AC;˘ MEETINGS l NOVEMBER/DECEMBER 2017

www.theplanner.guru

S P E C I A L F E AT U R E

LEADING THE PACK MICE SUPPLIERS TO LOOK OUT FOR IN 2018

ON POINTE

EVENT WIZARDS

Leading Bespoke Venue

Leading Event Management Company

Located at the centrally situated rooftop of the Longpoint Building, with a total of 360 m2 indoor event space and 240 m2 covered wrap around balcony outdoor event space, On Pointe provides the perfect contemporary blank canvas for crafted experiences, where inspiration, innovation and collaboration have the opportunity to truly come to life. This has earned this versatile venue the leading bespoke venue spot. This venue can host a wide range of event types, from breakfast meetings, art exhibitions, product activations, sunset cocktail events, gala dinners with a view, to full-day conferences, team building, workshops and corporate strategy sessions – you name it, On Pointe can do it. Running an environmentally conscious operation, On Pointe’s capacity allows for catering for a range of event sizes – from small intimate functions of 20 pax, to seated banquets of 200 pax and cocktail events of over 260 pax. Styles in which the venue can be set up include cinema, schoolroom, banquet, u-shape, cocktail and hollow square. The skilled management team at On Pointe boasts a wealth of experience within the industry, delivering only the highest level of customer service and personalised attention to detail, leading to the delivery of a seamless experience.

Pretoria-based event management company Event Wizards has earned the top spot as leading event management company simply because the team defines the epitome of “going above and beyond”. Boasting consistent quality spanning almost 20 years, Event Wizards stands out from the rest. Its hard-earned professional partnerships with service providers have given the company the tools to essentially bring any event idea to life, at the flick of a wand. Event Wizards’ expertise spans the entire event management life cycle, concept ideation, event production, audiovisual requirements, furniture requirements, catering requirements, props, decor and much more. In a bid to continue to design unforgettable experiences, the company never compromises on quality; it is that quality that really sets the company apart. These values are embodied in the very essence of the name – efficiency that almost verges on wizardry. As such, the company has made a name for itself, and is now renowned for pulling magic out of a hat. Available to serve your needs across South Africa and even across borders if need be, impossible is nothing for the Event Wizards!

onpointe.co.za info@onpointe.co.za or john@onpointe.co.za +27 (0)11 465 8696

eventwizards.co.za info@eventwizards.co.za +27 (0)12 460 5335 @EventWizardsSA

SCAN DISPLAY

Leading Exhibition Stand Builder Scan Display has over 21 years’ experience in the exhibition, events and display industries. Its product range extends from custom, portable and modular system exhibition stands, to banner systems, brochure holders, display cases and shopping kiosks. It also offers the full range of exhibition and event services including shell scheme, carpeting, electrics, furniture and audio-visual equipment. Scan Display has branches throughout South Africa, and an international network of partners through its membership of the Event Supplier and Services Association (ESSA) and the International Federation of Exhibition & Event Services (IFES), allowing it to offer cost-effective solutions. Its national infrastructure and in-house production, electrics and 24-hour print divisions provide the flexibility to meet tight deadlines. Scan Display has a creative and innovative team of architects, interior designers and graphic designers, which designs awardwinning exhibition stands and displays. Scan Display is committed to promoting sustainability, and encourages clients to use green design principles and eco-friendly products, including LED lights and re-usable fabric branding. scandisplay.co.za justin@scandisplay.co.za +27 (0)11 447 4777

NH THE LORD CHARLES

Leading Full Turnkey Venue

Featuring views of the Helderberg Mountains and False Bay, NH The Lord Charles is a premier conference venue in Cape Town. What makes NH The Lord Charles our favourite pick for leading full turnkey venue? Just that – its full turnkey offering. Conveniently situated in the Cape Winelands, just half an hour’s drive from Cape Town International Airport and the CBD, the hotel’s range of conference venues can accommodate 2 to 600 delegates and brings refined and contemporary style to any business meeting or special function. One of the hotel’s calling cards lies in what it calls the easiest, most cost-effective way to meet, with conference packages available at a once-off cost including all the essentials. Whether hosting a meeting or a training session, the flexible room spaces can be adapted to suit your event. The hotel's team is made up of dedicated professionals willing to support and advise you throughout your event. After your meeting, you can always stay in one of the hotel’s spacious and elegantly furnished rooms. The hotel provides regular shuttle service to popular shopping centres and entertainment areas in and around Cape Town. There is also the 24-hour front desk service and free on-site private parking. Nearby leisure activities include wine tasting, cultural food experiences from some of the best restaurants, beaches located five minutes away, shopping centres in walking distance, whale watching, boat cruises, sailing and windsurfing. nh-hotels.co.za c.economon@nh-hotels.co.za +27 (0)21 855 1040

MEETINGS l NOVEMBER/DECEMBER 2017 •

SPECIAL FEATURE

MICE SUPPLIERS TO LOOK OUT FOR IN 2018

RANDPARK GOLF CLUB

CSIR ICC

Leading Golf Conferencing

Leading Outside Venue

Randpark Golf Club has worked with passion to position itself as the ultimate urban golf destination by winning the coveted title of Best Golf Course in the Best of Joburg Readers’ Choice Awards for six consecutive years. In addition, Randpark will host the prestigious Joburg Open from 7 to 10 December on two of its immaculately prepared championship golf courses – Firethorn and Bushwillow. The Club has five superb meeting rooms, which offer impeccable service and a wide variety of menu selections, creating the ideal setting for your conferences and events. Complemented by modern clubhouse facilities and the luxury Fairway Hotel and Spa, it is no wonder Randpark is the desired golf and conferencing venue. It also boasts a host of lifestyle offerings such as a golf shop, state-of-the-art fitting and repair centre, driving range, running track, tennis academy and a cycling studio. The family and child-friendly atmosphere makes Randpark undoubtedly one of the most desirable destinations in South Africa.

The CSIR International Convention Centre (ICC) is Pretoria’s hidden gem. Neatly tucked away in the east of the capital and easily accessible, the CSIR ICC is located in a spectacular natural setting. The building, which encompasses outdoor areas, is surrounded by abundant natural fauna and flora – the perfect location, free from distractions, to ensure ultimate delegate satisfaction, motivation and participation – earning it our top pick for leading outdoor venue. This venue offers superb facilities and quality service with conference, function and exhibition venues that can comfortably accommodate events from 10 to 500 delegates and guests, with groups as large as 1 000 being accommodated at times. Flexibility, service excellence and professionalism are at the centre of what makes the CSIR the go-to venue for your conference. One of our favourite things about the CSIR ICC is that is has a programme in place to train people from previously disadvantaged communities in skills required for employment in the catering industry. Many of the trained individuals are then employed by the CSIR on a full- or part-time basis, or they apply for jobs elsewhere using their newly acquired skills. CSIR ICC is definitely the gift that keeps on giving!

randpark.co.za sales@randpark.co.za +27 (0)11 215 8600

csiricc.co.za icc@csir.co.za +27 (0)12 841 3884

MONTE DE DIOS

Leading Views

Picture this: a venue with the finest facilities, ample parking, outstanding catering and professionally trained staff all against a picturesque mountaintop backdrop. Monte De Dios Equestrian Wedding and Conference Venue boasts an exquisite Spanish equestrian villa overlooking a spectacular view of Zwavelpoort in Pretoria. So, of course, it would be our leading views location. Whether you’re planning a conference, wedding or any other special function, treat your guests to an experience fit for royalty. Monte De Dios (meaning ‘Mountain of God’ in Spanish) can cater for anything from a small intimate conference for 20 people, like a board of directors, to a corporate conference of up to 400 delegates. Conference packages can be tailored to your specific requirements and include options such as a full-day package, which includes a full English breakfast, morning tea, lunch, high tea and dinner, either plated or as a buffet. Monte De Dios also offers the latest and best conference equipment available on-site, with experienced technicians on hand to assist with any difficulties. montededios.co.za info@montededios.co.za +27 (0)87 654 4457/8/9

EPH PRODUCTIONS

Leading Audiovisual

For your technical requirements, Meetings has identified Events Production Hospitality – or EPH Productions, to many – as your ultimate audiovisual solution, earning it our top spot as the leading audiovisual service provider. With over 100 years of cumulative experience among the management team, the company knows a thing or two about delivering results, every single time. With a specific focus on customer service, EPH Productions prides itself in its ability to bend over backwards to deliver excellence for all clients. Among EPH’s services is the provision of stage design and drawings, floor plans to the last centimetre, video design and production, sound, lighting, audiovisual, structures, rigging, stages, daylight screens, power and technical crew. All of these in-house services have been built up over the years by using and supplying to the best brands in the industry. Pssst! Read more about EPH on page 29. ephproductions.co.za info@ephproductions.co.za +27 (0)12 345 5278 / +27 (0)82 924 9046

24 • MEETINGS l NOVEMBER/DECEMBER 2017

www.theplanner.guru

BARMOTION

PROMO BITES

Leading Mobile Bar

Leading Promotional Gifts

When planning your next event, product launch or exhibition stand, spice things up with one of Barmotion’s unique mobile bars. The company provides professional bar solutions with an array of different refreshments and food options, such as cappuccino, raw juice, smoothie, gelato, sushi and more. With branches in Cape Town, Johannesburg and Durban, Barmotion will travel to any location within South Africa – and provide all the necessary equipment and quality trained staff to ensure your event is a success. Barmotion strongly believe in maximising your brand exposure, each bar can be customised to suit your needs & the needs of your guests! They also offer a greening service, converting their standard bar into an eco-friendlier option. Barmotion understands the importance of branding, allowing you to brand everything from the bars and cup sleeves to coffee stencils, promotional bites and more. Allow them to become an extension of your brand and to promote your business. These fantastic mobile bars will have people talking about your event for weeks!

Promo Bites is your go-to company for all promotional gifts & goodies! The company professionally brands and personalises a range of delicious treats for your clients, customers, partners or guests. Promo Bites scores our leading promotional gift spot because, let’s be honest, who can resist a yummy treat? Consider their uniquely Branded Nougat, Fudge or Biscuits as an unforgettable sweet treat for your guests! They also offer packaged Coconut Ice, Date Squares, Rocky Road and Turkish Delight, all of which are able to satisfy even the sweetest of tooth’s. Branding treats and creating personalised gifts are their specialty – and are bound to leave a lasting impression. They also offer additional services such as: delivery of orders across South Africa, as well as various tag and ribbon options – ensuring your treats will create the perfect addition to your event. We especially love Promo Bites because there’s always the opportunity to add a personal thank you message to a sweet treat of your choice. Clients can also use these as prizes or tokens of appreciation at teambuilding events, conferences or year-end office parties. Yum!

barmotion.co.za info@barmotion.co.za 0861 WE ROCK (93 7625)

promobites.co.za info@promobites.co.za 0870 98 0008

INSPIRE FURNITURE RENTALS

Leading Furniture Rental

TICKETPRO DOME

Leading Live Venue

Under the roof of one of Johannesburg’s most-recognised landmarks, you’ll find South Africa’s most versatile venue. From its huge 16 000 m2 arena to its private hospitality suites, the Ticketpro Dome is the most flexible event space in Africa. It can be transformed to host any event – whether you want to launch a product, hold a trade show, throw a year-end celebration, host a banquet for 500 to 5 000 guests, attract 19 000 fans to a top international concert, or hold an exhibition that draws in a record number of visitors – the Ticketpro Dome is truly unrivalled in its capability. The Blue Wing Conference and Events Venue is an added venue facility adjoined to the Ticketpro Dome with a foyer that allows for direct access into the main arena. The total venue size is 2 000 m2, of which the foyer is 400 m2, with the remainder subdivisible into three venues, of which the largest is 680 m2. The entire space can accommodate up to 1 000 guests in a cocktail and cinema-style set-up. It is an excellent venue for trade exhibitions, business events, conferences, hosting product launches and company networking sessions.

We all know Meetings loves furniture rental companies operating outside the box! What’s a memorable event without stunning furniture to match? The top leading furniture rental spot goes to Inspire Furniture Rentals. The company specialises in furniture rental to the events and exhibition industry, and the owners and management have over 100 years of collective experience! Who can beat that? Within a very short period of time, Inspire Furniture Rentals has evolved into being a market leader within the exhibitions, conferencing and events industries, maintaining an impressive client listing, which is ever expanding, through the creation of lasting relationships with other industry leaders. The group currently employs 160 staff, inclusive of its Johannesburg and Cape Town branches – making it easy to do work across the country. From furniture and decor rental all the way to audiovisual, Inspire Furniture caters for a number of event needs and provides innovative modern furniture for all types of events. inspirefurniture.co.za info@inspirefurniture.co.za +27 (0)76 644 0271

ticketprodome.co.za info@ticketprodome.co.za +27 (0)11 794 5800

www.theplanner.guru

MEETINGS l NOVEMBER/DECEMBER 2017 •

SOUND BITE

Desmond Morgan has enjoyed a 25-year career in the food and beverage industry and shows no signs of slowing down. With his feet firmly on the ground at Fancourt, Desmond puts imagination at the centre of what he calls the Fancourt food experience.

INSPIRED BY NATURE HOW DO YOU THINK THE FOOD AND BEVERAGE INDUSTRY HAS CHANGED IN THE PAST FIVE YEARS? It has become more experiential, focusing on the total guest experience, not just food and service.

WHAT ARE SOME OF THE CURRENT TRENDS IN THE FOOD AND BEVERAGE INDUSTRY? Farm to table is big as are handfoods or chic tasting bites. Live cooking and continuous guest interaction are key.

WHAT WOULD YOU IDENTIFY AS THE PRIMARY MISTAKE PEOPLE MAKE WHEN CATERING FOR CONFERENCING? Prepping too early, and not adapting to clients’ needs, and subsequently falling into a comfort zone.

WHAT IS YOUR NUMBER ONE CATERING TIP? Plan, plan and plan some more, and

WHAT IS YOUR FAVOURITE FOOD MEMORY? I have a few. A friend once cooked

while you’re at it, always look at ways to add some flair.

lamb rib in the Karoo over the coals with fresh lemon. It was a fat-tailed sheep with a strong flavour. It was beautiful. I also once had a matured Botswana T-bone steak cooked in the veld using a caravan step as a grid, with rock salt and served on cardboard box while my boss and I were driving through the Okavango Delta. The step was for his wife to climb into the Land Rover. And finally, my grandma’s milktart, made the old way.

WHAT IS YOUR FAVOURITE KITCHEN EQUIPMENT OR GADGET? I have a full knife set but I have one knife I use for everything. I just can’t go without it.

WHAT DISH ARE YOU ASKED TO MAKE MOST OFTEN? Melanzane, by my lovely wife, or a leg of lamb that is deboned and butterflied and then rubbed with a cure of garlic, citrus, olive oil and herbs and then cooked on coals made from Kalahari thornwood.

WHAT IS YOUR FAVOURITE FOOD? I like HOW CAN ONE PRESENT ‘PLAIN’ FOOD IN A WAY THAT APPEALS TO DELEGATES? Use clean lines. Plain food is a trend, but tell a story with it; serving it at a live station is a clever way to make it engaging.

WHAT IS YOUR FAVOURITE DISH TO MAKE? Lamb curry with home-made roti, any day of the week.

ABOUT CHEF DESMOND

Desmond was born in Cape Town but grew up in the mountains of the Karoo. He says growing up in such a rural area taught him the importance of ingredients; and he

WHEN DID YOU KNOW YOU WANTED TO BE A CHEF? I didn’t, it just happened to

three- or four-ingredient dishes, highlighting the beauty of the ingredient. I also enjoy fresh sourdough artisan breads and Italian-style pickles like brinjal, artichokes and dips.

me. When I first walked into the Mount Nelson kitchen, something clicked. The rest is history.

DID YOU EAT YOUR VEGGIES AS A CHILD?

produce the food;, but if I had to choose a chef, then locally would be Garth Stroebel and, internationally, Marco Pierre White.

Of course I did! I did eat my veggies, but really didn’t like cabbage and green beans while I was in boarding school.

carries this with him to this day. Desmond has cooked at a number of properties across South Africa and in Botswana. “People often ask me: what does good food taste like? What is a good food experience? I answer with: ‘The smell of rain,’ and people ask me if

26 • MEETINGS l NOVEMBER/DECEMBER 2017

WHAT IS ONE INGREDIENT YOU CANNOT COOK WITHOUT? Butter. Definitely butter.

I’m mental. But I say I’m sensory. When you’re in a dry part of the country and it starts to rain, you smell the flowers and herbs come up, and that’s the same type of experience I try to give, the levels of flavour – and that’s what I draw my inspiration from.”

WHO IN THE FOOD WORLD DO YOU MOST ADMIRE? The farmers and staff that

WHAT ARE YOUR FAVOURITE FOODS TO COOK WITH? Give me meats and duck. WHAT’S YOUR “DEATH ROW” MEAL, AS ANTHONY BOURDAIN PUTS IT? Thick cut ribeye steak with yellow fat, hand-cut fries and mushroom ragout with truffle. I’ll die a happy man.

www.theplanner.guru

20 QUESTIONS

SIMPLY THE BEST Leniese van der Merwe knows a thing or two about building lasting relationships as marketing manager at Gallagher Estate. How do you see the industry at the moment? The events industry has endless potential to grow in terms of local opportunities and the room to grow international business as part of business tourism.

What has been the biggest change you have seen in the industry lately? Clients are understandably more budget conscious. At Gallagher, we place great focus on our relationships with our clients and that enables us to better understand their needs and assist.

What do you enjoy most about working at Gallagher Convention Centre? Gallagher Convention Centre is committed to providing the best possible service to clients. The company looks to give its employees the necessary skills to perform at their best. The centre’s team is a tight-knit group that, for the most part, has been working together for a very long time.

What have been some of your career highlights? The professional growth that Gallagher Convention Centre has afforded me as well as the experience of colleagues that I have had the opportunity to learn from.

What has been your most memorable event? I cannot possibly point to a favourite, as each event is so unique. The most exciting thing about an event is seeing the venues transform completely to the vision of the

www.theplanner.guru

organiser. It is very gratifying to see an organiser satisfied and happy with the event they have worked so hard on.

Why should one use Gallagher as their goto venue? At Gallagher, we endeavour to offer unmatched service, we build lasting relationships with our clients and we honour clients’ visions for their events. Our promise is “Your event, your way”, and we work very hard to make sure that is true for each client that makes use of one of our 27 venues.

What is your top venue tip? Consider what your venue can do for you. It is important that the venue eases the burden on the organiser by having a single point of contact to work with and that its staff are invested in making your event a success.

What’s the strangest request you have had from a client? I think after you have been in this industry for a while, strange becomes the new normal. I love it when a client challenges us; it gives us the opportunity to show the lengths we will go to in order to accommodate our clients.

What quote best describes you? I often tell myself to ‘put on my big girl boots’. Sometimes, we just need to remind ourselves to be a little bit braver.

Tell us something about yourself that many don’t know. Once, in a meeting with a

ABOUT LENIESE

Leniese joined Gallagher in 2012 and says, having grown up in Riversdale in the Western Cape, that growing up in a small town means you learn the value of strong relationships and being a ‘good neighbour’ very early on. She says that, more than anything, she wants Gallagher Convention Centre to be the first thought and only option for event organisers when considering venues for their events.

client, I kept referring to orchids as orchards. My client very politely corrected me, but I could see her biting her cheeks not to laugh.

If you could speak any language, what would it be? I am truly jealous of people who can speak multiple languages. I would love to speak Zulu and French – then I could order Chef Gordon’s pastries the way you are supposed to pronounce them.

What’s your guilty pleasure? Chef Gordon’s pastries – there is nothing like it.

What’s your superpower? The super team I work with is as close to a super power as it gets.

Who would be your ultimate dinner guest? Arch Bishop Desmond Tutu; just think of the wisdom he could share and the stories he could tell.

minute noodles, fish fingers and mayo. I have not touched a fish finger since.

What is your favourite holiday spot and why? I love going home to the prettiest of places – Riversdale, in the Western Cape.

What is your karaoke song of choice? Whenever ‘Simply the best’ comes on, I turn into an off-key and way less leggy version of Tina.

What’s your most prized possession? A beautiful, handmade handbag that I bought with a colleague in Loop Street in Cape Town. We were on a work trip and I walked straight into this gentleman’s stall. The bag is a masterpiece and it was a bargain.

What do you do in your spare time? I enjoy spending time with friends and family and I love entertaining.

Speaking of food, what’s the strangest thing you’ve ever eaten? I cringe when

How would your obituary read? “And in the end, it’s

I think of some of my meals when I was a student. I made this ‘delightful’ combination of two-

not the years in your life that count. It’s the life in your years.” – Abraham Lincoln

MEETINGS l NOVEMBER/DECEMBER 2017 •

SERVICE PROVIDER

MORE BANG FOR YOUR BUCK

WLB Automation’s unique approach to conferencing centres around its ability to put together a complete AV solution package that takes pressure away from any project manager.

HE IMPORTANCE OF AV and sound engineering in delivering a successful event should never be underestimated. It means the difference between another mundane corporate presentation and a real experience that leaves you with a lasting message. In the current digital age, the opportunities are endless and that’s what multifaceted company WLB Automation represents. With competition at an all-time high thanks to the economy, it has become increasingly important to stand apart from others in the minds of the people who matter. This is what lies at the heart of WLB. The company’s main focus for its AV service offerings lies in permanent boardroom installations. In the last few years, WLB has found extremely effective ways of achieving this, and now looks to gain momentum in the industry. Using AV equipment essentially brings the presentation alive so that the audience

28 • MEETINGS l NOVEMBER/DECEMBER 2017

is able to connect with and remember the brand and message. It has long been cited that customers who use their senses to engage in an activity remember that activity for a longer period of time than activities where their senses are not engaged. Elements such as AV use this very principle, as the technology WLB provides to meetings and conferencing venues in particular is able to bring any message alive through visuals, sound, lighting, interaction and so on.

TREND ALERT: VIDEO CONFERENCING With video conferencing becoming increasingly popular, WLB has invested in making available to delegates the best there is. Because conferencing allows for the communication of video, audio and PC content between two or more distant locations, WLB can set up via cameras, microphones, computers, tablets and even some hard-wired phones for any size meeting or conference.

WLB Automation will supply, install, integrate and maintain all the equipment and programming associated with a successful video conference anywhere in the country. The WLB team is made up of a set of highly skilled technicians who are passionate about service delivery and specialise in boardroom solutions in terms of audio, video, networking, automation and control of lighting, temperature and window dressings. In pursuit of providing only the best equipment and service to its clients, WLB's technicians are AMX Ace Certified programmers and installers, with AMX being the absolute gold standard in AV control systems. With conferencing becoming more technologically advanced, video wall displays allow for a large amount of information from different sources, used by many viewers simultaneously and collaboratively. For this to work at a conference or meeting, the information displayed must be clear, reliable and precise and be available in numerous configurations. WLB can custom design video walls made up of multiple flat-panel displays or rear-projection cubes. WLB supplies, installs and maintains professional video wall brands like Barco, Orion, Samsung and LG, all at a negotiated rate to suit the customer. What sets WLB apart from other audiovisual suppliers? Its centred focus on after-sales care and the use of only superior equipment to ensure your event is a resounding success.

+27 (0)11 568 1320 info@wlbautomation.com wlbautomation.com

www.theplanner.guru

SERVICE PROVIDER

THE PARTY STARTER With over 100 years of cumulative experience, EPH Productions has established itself as the go-to supplier of sound, structures lighting, LED screens, Watchout, audiovisual, generators, stages, technical crews and so much more.

OTHING IS TOO big or small for EPH and the wide service offering it provides. We thought we’d break down just some of what EPH can bring to the party.

“We work closely with some of the top lighting designers in the country, utilising our vast array of lighting fixtures to amaze audiences all over the country,” Leon adds.

LIGHT IT UP

THE IMAGE ON SCREEN

The importance of lighting at any event is often underestimated. Lights do the bulk of the work, as they set an atmosphere and create a dramatic first impression. This is why mood lighting is so vital to any event. Get the lighting (and sound) right and you are well on your way to creating a dynamic event. EPH makes it a point to stay on trend and up to date. This cutting-edge approach is at the centre of EPH’s offering, and its wide range of intelligent and generic lighting fixtures will set the mood you’re after, having the perfect effect at every event. “Robe Pointe lights are the new benchmark in the industry when it comes to moving beams, not only inside but also filling up the night sky. These are further complemented by the widely sought-after Clay Packy Sharpy’s, which are also setting the new trend in lighting design,” says MD Leon Pheiffer. The company prides itself on working towards an eco-friendly environment by, among others, focusing on LED lighting – with the Robe 100, Robe 600 wash and Martin 401 all considered ‘intelligent lights’. The well-loved Martin 2000, 550, 600 and 250 intelligent lights, along with all the different generic lighting fixtures, are still part of EPH’s intelligent lighting offering.

EPH has a solution for every need, big or small. From a small projector for a petite conference to large LED screens spanning over 20 m for a bigger group, EPH has the right AV solution. “With audiovisual, the image on screen is always the most important factor – and with a range of Christie and Sanyo projectors, along with an array of fast-fold and larger truss screens, no event is too large or small. “EPH Productions can also supply SD and HD cameras as a single live feed, or as a multicamera recording,” Leon explains. On top of that, inhouse Watchout and Archaos engineers from EPH can also design your AV production to the last second, with breathtaking graphics and different picture-in-picture effects.

www.theplanner.guru

THE LED EFFECT Leon says gone are the days where lighting has to be dimmed or screens have to be placed in dark corners to improve the brightness. “Our EPH LED screens stay bright even with direct lighting and, due to their versatility in placement and size, they can mesh seamlessly with the stage and decor designs. EPH LED screens give you the edge at your conference, gala dinner, live event or open-air show.” All EPH

screens are assembled on-site with interlocking panels and different sizes of screens can be built by EPH technicians to suit your every need. These screens are perfect for presentations and videos that require high-density imaging and text, and are perfect for venues where audience members are closer to the screens.

OUTSIDE THE BOX Outside or inside, EPH Productions takes staging to the next level, with innovative designs for large outside productions, TV and video shoots, theatre productions and numerous out-of-thebox fresh designs that make the stage not just a platform but an extension of the performance it supports.

SOUND THE BEST From a small wedding function with only two small speakers and a mic, to filling a stadium of 70 000 people, EPH makes use of high-tech equipment, including JBL Vertec systems and Soundcraft digital mixers. With this equipment and years of experience, guests can rest assured that the sound will loud enough and of exceptional clarity.

+27 (0)12 345 5278 / +27 (0)82 924 9046 info@ephproductions.co.za ephproductions.co.za

MEETINGS l NOVEMBER/DECEMBER 2017 •

EVENT SHOWCASE

WIZARDS MAKE MAGIC THE DETAILS CLIENT 3S Media FUNCTION 2017 Top 40 Women in MICE VENUE Rand Club Johannesburg DELEGATES 130 DATE 17 August 2017

THE ORGANISER

MARTIN HILLER With a passion for business events, Martin launched Women in MICE in 2014 to recognise leading women in MICE. He was editor of Meetings magazine and is currently a project manager at Reed Exhibitions South Africa.

Event Wizards has become a household name where event decor is concerned. At the centre of the company’s success is imagination in its wildest form. Meetings chats to Martin Hiller who used the wizards for the decor at this year's Top 40 Women in MICE. WHAT MADE YOU CHOOSE EVENT WIZARDS? Event Wizards are known for their creative decor and delivering exceptional service. The Top 40 Women in MICE is a premier event for the South African meetings, incentives, conferences and exhibitions industry and it needs to showcase the innovative decor as well as set the trends. The Event Wizards have an impressive portfolio and complement the Women in MICE brand nicely.

idea of doing ‘deconstructed decor’. George Sutherland and his team listened to my many ideas and were able to translate them into stunning decor design.

HOW DID THEY GO ABOVE AND BEYOND FOR YOU? The team knew that I wanted to create the wow factor and then built pink tables especially for the event. I had an idea and they turned it into a reality – one that exceeded my expectations.

HOW DID THEY IMPRESS YOU? This year, the event was held in the architecturally beautiful Rand Club. Being an all-women event, the decor needed to provide a feminine atmosphere but also highlight the architecture. I had this

30 • MEETINGS l NOVEMBER/DECEMBER 2017

WOULD YOU RECOMMEND THEM? For an event with that X-factor, Event Wizards is your go-to. I loved working with them and highly recommend them.

www.theplanner.guru

F E AT U R E D V E N U E

OLD-SCHOOL CHARM RAND CLUB’S SPACES

Rand Club encapsulates the feeling of a bygone era and now plays host to high-end, memorable events set in a most exquisite venue.

AND CLUB WAS FOUNDED in 1887 and boasts a colourful and often dramatic history closely linked with the development of the world’s greatest goldfield and the emergence of modern South Africa. Fast-forward 130 years and the venue still embodies this story although with a difference while bringing together the new South Africa. Visitors are met with that very history that makes Rand Club especially unique. With sweeping staircases, grand marbled entrances and plush carpeting, Rand Club encapsulates a feeling from a by-gone era, creating an ambience of the highest level of sophistication. The venue has added some nifty service features to ensure competitiveness. The range of supporting services on offer meet and clearly exceed all client requirements, from catering and beverage management – where guests are able to access what is reputedly the longest bar in Africa – to preferred hiring, technical and entertainment services.

REFURBS TO DIE FOR Recently, Rand Club has been focusing on the restoration of several areas in the building. Since opening its doors to the events industry in 2016, the Club has committed to improving the look and feel of the venue to enhance the delegate experience. “We have not changed the old-school charm of our beautiful building, but have simply enhanced certain areas within the venue,” assures Ross England, Operations Manager at Rand Club. Restorations include Ardmore wallpaper, new colour schemes, and contemporary art that now

www.theplanner.guru

graces the staircase and main bar area – blending together historical charm and modern, urban vibes. “The introduction of the new urban artwork that adorns the walls of Rand Club ensures that we take visitors on a journey of both the old and new Johannesburg, showing off the melting pot of a city full of life, diversity and urban chic,” he explains. Meetings loves the Rand Club’s approach to connectivity. To further enhance guest and delegate experiences, the venue has undergone a full technological upgrade, which includes offering guests Wi-Fi throughout the building.

THE YEAR TO COME Ross is especially excited about what 2018 holds for Rand Club and its patrons. “In 2018, Rand Club aims to create more of its own events. The industry can look forward to gin tastings, food and wine pairings, bubbly evenings, whiskey tastings, and many more. “There will be some further renovations happening in 2018, which will add more unique and exciting venue spaces to our portfolio, so keep an eye on our social media pages for launch dates,” Ross advises. The team at Rand Club exudes a real passion for hosting exceptional events. The staff are committed to making the venue’s second year of operation even better than the first, ensuring unique event experiences every time visitors walk through the doors. A number of things truly set Rand Club apart: the building itself, the great lengths the team has gone to to preserve its history, and – most importantly – the team’s enthusiastic and energetic approach to eventing.

With 12 versatile event spaces available for hire, which are suitable for various event sizes from intimate functions of 20 persons to large delegations of over 300 guests in a single event space at any one time, Rand Club is the ideal setting for high-profile functions such as conferences, weddings, workshops and events. The Rand Club has recently installed Wi-Fi access throughout the building, so getting work done will not be a problem while enjoying the bar services. The largest room, the Main Ballroom, can accommodate up to 250 guests in banquet seating and 500 guests for cocktails. The venue includes two 3-phase power units and normal plugs throughout the room. Its high-arched, ornate ceilings and plush carpeting make this room a perfect reception area for grand gatherings. If you would like more intimate gatherings, the Rhodes, Mvela and Spencer Armoury rooms are perfect for up to 80 guests. Breakaway rooms are in abundance at Rand Club, with six to choose from.

+27 (0)11 870 4267 events@randclub.co.za randclub.co.za

MEETINGS l NOVEMBER/DECEMBER 2017 •

FEATURED VENUE

A PLACE OF PERSPECTIVE Constitution Hill is a unique multipurpose development in the inner city of Johannesburg, a national and international heritage site and the home of the Constitutional Court.

ONVENIENTLY LOCATED on the border of Braamfontein and Hillbrow, Constitution Hill comprises Joburg's notorious Old Fort Prison complex, where thousands of ordinary people were brutally punished before the dawn of democracy in 1994. The site is not only a former prison but also a military fort that bears testament to South Africa’s turbulent past and, today, is home to the country’s Constitutional Court, which endorses the rights of all citizens. Constitution Hill offers a full calendar of experiences. It hosts permanent historical exhibitions, interactive experiences and educational programmes. These bring the site to life and enable the public to connect with the site’s deeper meaning – the physical expression of South Africa’s

32 • MEETINGS l NOVEMBER/DECEMBER 2017

journey from a colonial and apartheid state to a constitutional democracy. Constitution Hill’s venues offer unusual spaces – from small former prison cells where the bars remain on the windows to large open areas with the capacity to accommodate hundreds of people. Most of these spaces have been refurbished, so that Constitution Hill is able to welcome a variety of events – ranging from small, intimate dinners and private meetings through to corporate events, large conferences and even huge parties that are open to the public.

offers catering services and secure underground parking for all delegates, providing a full turnkey solution that makes your experience completely seamless and professional. The views from the hill are spectacular, adding ambience to any event. In particular, Constitution Hill’s outdoor venues are infused with all the energy and vibes that comes with being situated in the heart of a city as cosmopolitan and alive as Johannesburg. Constitution Hill’s exhibition spaces are available for hire on a weekly basis and include the Old Fort atrium, the Women's Jail atrium, and the rampart rooms – all rich with history. The Women’s Jail atrium was built as a panopticon and features high windows surrounding a central area.

FULL TURNKEY SOLUTION Constitution Hill’s venues can be perfectly configured to suit any client’s needs. What’s more, Constitution Hill

+27 (0)11 381 3100 info@constitutionhill.org.za | constitutionhill.org.za

www.theplanner.guru

VENUES AT CONSTITUTION HILL

BANQUET

BOARDROOM

CLASSROOM

COCKTAIL

THEATRE

2 000

823

2 700

2 400

104

100

910

364

1 200

1 150

100

860

344

1 100

1 000

CONSTITUTION SQUARE

Event type: banquet, conference and exhibition, conference and gala dinner, conference, gala dinner and exhibition, dinner/cocktail function, matric ball, yearend function, concert

OLD FORT ATRIUM

Event type: banquet, meeting, conference, gala dinner and exhibition, dinner/ cocktail function, matric ball, year-end function, location shoot, production

OLD FORT CONSTITUTIONAL BOARDROOM Event type: meeting

OLD FORT DEMOCRACY BOARDROOM

Event type: meeting

OLD FORT HUMAN RIGHTS CONFERENCE ROOM

Event type: banquet, meeting, conference and exhibition, conference and gala dinner, conference, gala dinner and exhibition, dinner/cocktail function, matric ball, year-end function

OLD FORT PARADE GROUND

Event type: banquet, conference and exhibition, conference and gala dinner, conference, gala dinner and exhibition, dinner/cocktail function, matric ball, yearend function, concert

WOMEN’S JAIL ATRIUM

Event type: banquet, meeting, conference and gala dinner, dinner/cocktail function, matric ball, year-end function

WOMEN’S JAIL LEKGOTLA MEETING ROOM

Event type: banquet, meeting, conference and gala dinner, dinner/cocktail function, matric ball, year-end function, location shoot, production

WOMEN’S JAIL WINNIE MANDELA AND FATIMA MEER

Event type: banquet, conference and exhibition, conference and gala dinner, conference, gala dinner and exhibition, dinner/cocktail function, matric ball, yearend function, concert

www.theplanner.guru

MEETINGS l NOVEMBER/DECEMBER 2017 •

DESTINATION

Kruger National Park, Mpumalanga

THE GREAT ESCAPE The North West, Limpopo and Mpumalanga invite you to take a walk on the wild side for your next MICE event. Are you game?

HE ‘TOP RIGHT’ REGION of South Africa is where the North West, Limpopo and Mpumalanga provinces touch borders with Botswana, Zimbabwe, Mozambique and Swaziland. The landscape is dramatic and untamed, and abundant wildlife roams through it – including the magnificent Big Five. Aside from some of the best game viewing you will find in the world, this vibrant region also boats a number of culturally and historically significant sites. It seems people have been

34 • MEETINGS l NOVEMBER/DECEMBER 2017

attracted here throughout the ages. More recently, this is probably due to its fabulously sunny weather, mild dry winters and warmly welcoming hospitality.

private game lodges. And many venues, both intimate and super-sized, boast state-of-the-art facilities. The district is an especially popular destination for team building and pre- and post-show tours because of the huge range of activities that are available. Visitors can choose from adrenaline-inspiring options in the water, air or mountains, such as water rafting, micro lighting and abseiling, to name a few. For more sedate alternatives, there are championship golf courses, boutique spas or hot-air balloon safaris.

LUXURY ACCOMMODATION While nature and history are lovingly preserved, modern conveniences and luxuries are embraced. A plethora of three-, four- and five-star accommodation is available across the provinces, including a number of luxury

EASE OF ACCESS Another advantage of escaping to this magical land is that it is all on the doorstep of Gauteng, allowing an easy connection to O.R. Tambo International Airport.

www.theplanner.guru

Canopy Tours in Magoebaskloof

Blyde River Canyon

Madikwe Game Reserve

LIMPOPO

MPUMALANGA

NORTH WEST

How to say “hello” in Sepedi: “Dumela”

How to say “hello” in siSwati and isiZulu: “Sawubona”

How to say “hello” in Setswana: “Dumela”

HIGHLIGHTS:

• Magoebaskloof is a series of valleys carved into the north-eastern tip of the Drakensberg mountain range. Forested ravines, rivers and dams create the perfect environment for outdoor pleasures such as trout fishing, hiking, mountain biking, abseiling, canopy tours, paintballing and gecko tubing. And if foodie delights are more your scene, you’ll enjoy the nearby town of Haenertsburg. • Polokwane is close to a number of attractions. The Bakone Malapa Open-Air Museum recreates village life to demonstrate the ways of the Northern Sotho people who lived here 300 years ago. The Modjadji Royal Kraal shares the moving story behind the dynasty of the Rain Queen. And the Modjadji Cycad Reserve is where the tallest cycad trees in the world grow. • Waterberg Biosphere Reserve is a Unesco-registered biosphere and home to various eco-tourism projects, including the Waterberg Nature Conservancy, which protects over 150 000 hectares of habitat. As well as containing a rich diversity of flora and fauna, this pristine wilderness is also one of the most important San rock art sites in the country.

• Kruger National Park is world renowned, boasting almost 2 million hectares of land on which approximately 147 different mammal species roam – including the big five. Aside from game walks or drives, there are also excellent golf courses, luxury spas, hot air balloon safaris and mountain biking trails to explore. •M atsamo Cultural Park interactive tours are a rare opportunity to immerse oneself in Swazi culture and customs. Local delicacies, games, music, dance and bedding down in a traditional beehive-shaped hut are some of the unique highlights. And while every effort is made to maintain authenticity, modern amenities such as air conditioning ensure no one’s comfort is compromised. • The Panorama Route meanders through spectacular vistas that include God’s Window, Bourke’s Luck Potholes, waterfalls and the breathtaking Blyde River Canyon (the third largest canyon in the world). Adventure buffs can enjoy river rafting, microlighting, horse riding, hiking, fishing, golfing, kloofing, abseiling and hot-air ballooning.

• Sun City is an entertainment Mecca boasting two championship golf courses, a themed water park, a casino, the world’s longest and fastest zip line, and a fine selection of restaurants, accommodation and venues. Plus, the neighbouring Pilanesberg Game Reserve offers an escape into the bush. Direct flights from Cape Town and Johannesburg make getting here effortless. • Madikwe Game Reserve is one of the lesser-known game reserves in the country, while still being regarded as one of the best conservation areas in Africa. It’s home to the big five and a thriving population of the endangered African wild dog. Access is exclusively limited to guests staying at the four- and five-star game lodges. • A range of water sports like windsurfing and sundowner boat cruises are available at Hartebeesport Dam, while nearby attractions include an elephant sanctuary, golf courses, a vibrant market and an aerial cableway to the top of the Magaliesberg Mountain where you can soak up panoramic views. It’s a quick hour’s drive from Joburg.

FAST FACTS

• Hottest month: November (15°C to 29°C) • Coolest month: June (5°C to 20°C) • Wettest month: November (100 mm) • Local people: Pedi • Capital: Polokwane (Pietersburg) golimpopo.com

www.theplanner.guru

FAST FACTS

• Hottest month: December (20°C to 32°C) • Coolest month: June (6°C to 26°C) • Wettest month: December (94 mm) • Local people: Mostly Swazi and Zulu • Capital: Nelspruit (Mbombela) . mpumalanga.com

FAST FACTS

• Hottest month: February (17°C to 28°C) • Coolest month: June & July (4°C to 19°C) • Wettest month: December (92 mm) • Local people: Tswana • Capital: Mahikeng tourismnorthwest.co.za

MEETINGS l NOVEMBER/DECEMBER 2017 •

SPEAKER’S CORNER

BETTER CONFERENCES Under the new banner of ‘Building Better Conferences’, USB’s extended product range includes innovative interventions for conference delegates, an extended offering from its Academy, bespoke video messaging facilities for conference speakers, and the sponsorship of a new thought-leadership TV show on Africa’s leading business network.

OT LONG AGO, Unique Speaker Bureau (USB) was best known by event planners in the MICE industry for its expertise in managing the selection and booking of speakers, thought leaders and business facilitators. The industry knew and trusted it as being the premier league of professional speakers. A decade in the business, it is now evolving into a management agency with further positioning, as a thought leader in the industry. To transform lacklustre engagement at conferences, delegates’ more subtle hungers must be fed. Delegates no doubt look forward to the open bars and socialising aspect of conferences, but they also have an unspoken need for an experience that allows their own professional wisdom to enhance their company’s strategy, culture and leadership thinking. USB is looking at new ways to successfully enhance the experience of an event or conference. Below are some of its new service offerings and products geared to assist event planners to capitalise on the abundant opportunities available to increase the ROI of the conference budget and extend the conference’s key message.

NEW WAYS OF CONSULTING Besides personally knowing each premier league speaker aligned to the bureau, USB’s business development team asks insightful questions during the pre-conference planning stage. This tightly knit team is seen as trusted advisors in the speaker industry when it comes to building conferences and are well-versed in how to leverage conference budgets for innovative elements that will deliver a greater measurable ROI.

TEAM THINKING SESSIONS An ever-growing number of these team thinking sessions are designed and facilitated by the speakers themselves, engage audiences in collaborative thinking and work towards discovering sustainable solutions to complex problems. A journey with hidden perils becomes a magnificent adventure when the strength already inherent in teams is voiced, when the room itself speaks.

the conference messaging and drive ticket sales and participation.

THE USB SPEAKER ACADEMY The offering of the USB Academy has been extended and is now also a resource for executives and aspiring public speakers interested in developing their presentation and pitching skills. Directed by Lynn Baker, one of the only certified world-class speaking coaches in Africa, involved in the speaking industry for over 20 years, it now offers: •p ersonalised coaching on public speaking delivery skills • i n-house group training on presentation skills • a n Executive Speaker Programme delivered in partnership with Henley Business School • a Presentation Masterclass by Michael Jackson • a Sales Presentation Skills “Pitch to Win” Masterclass by Justin Cohen.

VIDEO MESSAGING The use of a video interview facility offers event organisers the chance to pre-record conference messaging from the event’s speakers – for delivery over social media platforms. This helps to create keen interest and promote greater uptake for

SPONSORSHIP OF THE GURUS SHOW ON CNBC AFRICA

WHAT HAS USB LEARNT 7 000 CONFERENCES LATER? • Conference fatigue is real • Delegates fill up the back rows to avoid being caught like rabbits in a spotlight • It’s normally just a death by

PowerPoint data dump in a darkened room all day • Poor internal presenters with bad slides fill badly planned agendas

• No one ever remembers the message • Conferencing ROI is no more than pulling down the banners and adding up the bar bill

36 • MEETINGS l NOVEMBER/DECEMBER 2017

Finally, USB co-produced GURUS show, launched in March 2017 on CNBC Africa. The show features Justin’s lively interviews with rock-star international and South African business thought leaders, unpacking their insights and experience over 13 episodes. It broadcasted weekly and was made available on CNBC Africa’s website.

www.theplanner.guru

PUT THE 2018 EVENT IN YOUR DIARY, TODAY! USB is on a mission to empower their clients to Build Better Conferences and increase the value, delegate experience and return on investment.

Diarise 15 January 2018 USB Annual Speaker Showcase in Johannesburg • MEETINGS l NOVEMBER/DECEMBER Contact Paul at USB: 2017 +27 (0)11 465 4410 or paul@uniquespeakerbureau.com to discuss your speaker requirements.

USB SPEAKER SHOWCASE • 15 JANUARY 2018 • MONTECASINO

www.theplanner.guru

TA L K I N G P O I N T S

INDUSTRY VIEWS

AAXO on what exhibition organisers want

The perfect visitor mix Carol Weaving shares what you need to do to attract the ‘perfect’ visitors to your exhibition.

HEN ORGANISERS take the time to understand the needs of customers in the market sector they are exhibiting in and the drivers of that sector, they attract visitors who convert to customers, closed deals and smiling exhibitors.

CAROL WEAVING is the chairperson of AAXO as well as the managing director of Reed Exhibitions South Africa.

BEFORE THE SHOW So how do you get the edge when it comes to attracting the perfect attendee? Here, data intelligence is key and the analysis of information from tailor-made surveys before the show or from the previous show is indispensable. In giving yourself enough lead time to apply the results to prepare personalised advertising and marketing campaigns, and finding creative ways to collect pertinent data such as browsing and impulse-buying habits, half the battle is won. Data quality is critical and you may need more than an intern cleaning up duplicates and phone numbers. Invest in resources capable of interpreting the massive amounts of data collected.

www.theplanner.guru

AT THE SHOW Once inside, there are many ways to get attendees to a stand. How much better, though, when exhibitors, organisers and suppliers collaborate to use analysed data to engage visitors and give them what they really want at every point of contact. If technology and innovation are important to your 'ideal visitor', incorporate them in the way they park their cars, register, buy their meals, connect with exhibitors or even use the restroom. Conversely, if visitors care about sustainability or safety, they will not convert to customers regardless of the amount of tech you throw at them. With the internet of things (IoT) evolving, it will be an opportunity for organisers to collect visitor data without them having to opt in (the way they have to with an event application). Here, RFID will play a major role, with visitors possibly tapping their badges against ‘smartpoints’ throughout the show to leave their information or register interest. Whichever way you decide to attract visitors, with shows, as in business, be customer-focused first. MEETINGS l NOVEMBER/DECEMBER 2017 •

AAXO

ROAR

EXHIBITION OF EXHIBITIONS

AWARDS

RESPECT OPPORTUNITIES, ACHIEVEMENTS RECOGNITION

WWW. AAXO.CO.ZA

TALKING POINTS

Modern meeting rooms

INDUSTRY VIEWS SAACI's take on keeping it current

Nitesh Ramsager explores how technology has transformed the way we work and what this means for meeting planners.

NITESH RAMSAGER is the product manager: SMART at Vastratech.

OCUMENTS THAT WERE once typed and mailed out were subsequently replaced when fax machines were the standard of technology. Fax machines paved the way for a more electronic means of communications. Electronic mail replaced the type-written variety and made global communication instantaneous. With the advent of internet technologies and email, executives nowadays are expected to be reached anywhere at any time, enabling them to have access to many sources of information as they become available.

REMOVING BARRIERS The workplace has surely been impacted in a serious way in that technology has removed all walls and barriers, leaving the vast open space of the entire world as anyone’s office. With the utmost of gratitude to the internet and mobile devices, users are now able to contribute to a meeting and create virtual teams, consisting of members from across the world. Technology has made the world smaller but, in doing so, has also opened a plethora of opportunities that are far

The DNA of convention centres

INDUSTRY VIEWS

AIPC on the role of conference centres

Centres that consider themselves ‘international’ diversify their business potential and respond to new trends, writes Aloysius Arlando.

I In addition to his role as AIPC president, ALOYSIUS ARLANDO is the CEO of SingEx Holdings, management of the Singapore EXPO Convention and Exhibition Centre.

greater than originally imagined. A CEO can now attend a meeting in Johannesburg and, an hour later, be part of a digital meeting with attendees from Johannesburg, China and New York – all having full face-to-face interaction and being able to contribute live to the material presented. Collaboration usually happens in the boardroom with flipcharts, donuts and lots of coffee. Today, it’s on documents being changed and moulded by multiple users all over the world at the same time, including new content like audio, video and data collaboration. This is what makes technology of the meeting room so exciting in the 21st century. It doesn’t just make the new way to work more productive, it makes the job more desirable. By including an interactive display, such as a SMART Board to collaborate and brainstorm with the team, by using Skype or Google Hangouts, and ensuring you engage with all members of the team that cannot be present in the room, a 21st century meeting space is possible here and now. We live in a world that is powered by technology – the question is how can we effectively use this to ensure we are empowering our staff and clients?

N ORDER TO BE considered an ‘international’ convention centre, the following three things need to happen: First, it means recognising and addressing the standards and expectations of groups that rotate worldwide and who are looking for some level of consistency in terms of spaces and services. While most events that rotate do so in response to the distribution of their membership (or the pursuit of potential members), their programmes generally have certain requirements attached that are largely the same wherever they may go. That means a centre must be able to supply these in order to be considered, and the easiest way to do that is to identify and observe the most relevant standards for such events and to make the effort to identify and understand what specific groups need. Second, a non-domestic organisation will likely have formal requirements that are more complex. Things like legal and accountability requirements, contractual arrangements and technology expectations will inevitably be a lot more complicated with a range of international clients than purely domestic ones and, again, a centre pursuing this business must have the capability and flexibility to respond.

38 • MEETINGS l NOVEMBER/DECEMBER 2017

Third, it needs to be understood that this is not simply a centre-specific exercise. The centre itself is only one part of the overall destination experience; an ‘international’ designated centre also has a role to play in ensuring that partners such as hotels, bureaus, suppliers and satellite venues are capable of meeting the broader and potentially more diverse range of client expectations. Without this, even the most internationally oriented facility can fail to deliver the overall quality that will be expected by more demanding international clients.

DELIVERING UNIQUE EXPERIENCES In the end, it’s a balance; to be truly ‘international’ and enjoy all the business benefits that designation implies, a centre needs to be prepared to address the full range of expectations that accompany such events, and to do so in a recognisable way. At the same time, they need to take on some responsibility for delivering the kind of unique experience and qualities that make their destination distinctive. AIPC offers its members a range of tools and insights to support that kind of role – but the primary responsibility remains with the centre itself.

www.theplanner.guru

TA L K I N G P O I N T S

Tech – the perfect green tool?

GREENING VIEWS

Keeping green with the Event Greening Forum

Technology offers some neat solutions for event greening. Greg McManus takes a look at how.

G GREG MCMANUS is the chairperson of EGF. Visit eventgreening.co.za, which has a number of free resources available – including its Sustainable Event Standards.

INDUSTRY VIEWS

OING ELECTRONIC MEANS you can drastically reduce your waste: no more conference handouts and programmes, tickets, registration forms, directional signage or event branding. Augmented and virtual reality lets you leave physical products behind and cut your transport-associated emissions. And clean energy is on the rise.

BUT THERE’S A BUT

WHAT DOES THIS MEAN FOR YOU?

However, while we encourage you to use tech like this, there is one aspect that is often overlooked: e-waste. E-waste is any electronic item at the end of its life – like laptops, screens, smartphones, solar panels, fridges or microphones. It’s becoming, quite literally, a mounting problem. eWASA, the e-Waste Association of South Africa, cites that, globally, every person is responsible for an average of 6 kg of e-waste per year. E-waste also poses environmental and health risks. If not disposed of responsibly, it can release toxic components like lead and mercury. The South African government and various stakeholders are working on legislation to enforce appropriate e-waste management standards. Until then, dumping it in landfill is a real risk.

Don’t panic, we are not going to suggest you forego electronic goods! As said, but it’s worth repeating, they can hugely contribute to your event’s sustainability and you should give some thought to the life cycle of these goods. Gavin Burgess, MD of Ultimate Data Solutions, says, “Don’t replace all of your existing IT and AV with greener alternatives until you need to – that is, when they break or are no longer suitable for your needs. Otherwise, you are creating unnecessary waste.” If anything is in working order or can be refurbished, consider donating it to a community project that will be able to use and benefit from it. For those items that are no longer in a usable condition, visit ewasa.org for a list of over 600 collection points around the country where eWASA members will recycle and dispose of your e-waste safely and appropriately.

A fantastic year

Travelbags how travel impacts the industry

Michelle Hinrichsen takes a look at what made 2017 one of Travelbags’ most successful years so far.

MICHELLE HINRICHSEN is the current president of Travelbags.

TRAVELBAGS South African Travel Womens Club, Johannesburg

www.theplanner.guru

AKING A LOOK BACK at our events of 2017, Travelbags hosted a family-oriented fundraiser at Movies at Monte where we enjoyed a pre-screening of Beauty & The Beast and raised funds for Oscars Arc. In June, we hosted our first ever Amazing Race where participants enjoyed the sites of Johannesburg while completing tasks at pit stops and ending the day off at Indaba Hotel for a welldeserved feast and prize giving – the winning team of five people won a trip to Zanzibar for them and their partners courtesy of Mango Airlines and Ngalawa Lodge Zanzibar. We hosted a classic 1950s themed lunch on the Blue Train in August, which offered elegant food and drinks, while we enjoyed a four-hour train trip around Pretoria. Our Halloween Lunch in October always offers some excitement for guests. Hotels.com sponsors this lunch every year and goes out of its way to ensure the guests experience a truly scary but delicious Halloween.

WHAT TO LOOK FORWARD TO Looking forward to 2018, Travelbags has a lot of dynamic events planned for the year. Our Valentine’s Lunch will be hosted at Avianto next year and promises to be truly romantic. Our first ever Golf Day is happening in April and we will be hosting our annual Amazing Race again, to name just a few. Exciting news is that Travelbags will be turning 60 years old in 2018, so look out for the Big 60th Birthday Bash invitation. The committee and I are planning something truly out of this world for this big event!

JOIN TODAY If you ever thought it was a good time to join Travelbags, 2018 is the year to do so. Being a member offers you an opportunity to network with the right people in the travel and hospitality industry, and gives you a monthly platform to promote yourself and your business..

MEETINGS l NOVEMBER/DECEMBER 2017 •

MISS MEET

THE CARB REVOLT HAS BEGUN session, or the dinner served at that networking event, we’ve got to stop the carbo-loading. This ‘all carbs, not stop’ approach is not productive. We all want to adopt healthy lifestyles – not only to look good but really to feel good too. Eating healthily and taking care of ourselves is a lead story daily, well at least it should be.

TEMPTATIONS But we all know how easy it is to blow all your efforts by offering bagels and pastries for breakfast, sandwiches with mayonnaise and pasta salad for lunch, and pasta with cream sauce and potatoes for dinner. Oh and we can’t forget the creamy salad dressing, super sweet desserts, and the bread basket with melted butter. Let’s be honest, from a health perspective, our food offerings suck. In this moment, I write on behalf of speakers, panellists, participants, attendees, trainees and trainers everywhere. We all know that by the time we serve food at events or conferences, delegates and attendees are usually very hungry. Attendees tend not to eat before they get to your breakfast panel discussion, because who would give those bagels and chocolate croissants a miss by choice? Certainly not me.

Miss Meet provides you with her guide to keeping your delegates out of a carbinduced coma.

RE YOU KEEPING your audience focused or putting them into a food-induced coma? A plea from the conferencegoers of the world to event planners: Please, hold the carbs! Where did the year go? It feels like just yesterday were committing to new year’s resolutions about cutting carbs and sugars and answering my true calling – ‘the fitness bunny’. Needless to say, that idea went to the dogs and I’ve certainly sunk into a year-end carb depression. (I just made that up.) From one event planner to another, we need to have a discussion about the kind of food we are serving at conferences. I’m talking about that morning meeting, the lunch in the middle of the training

LOW-FAT, HIGH-PROTEIN My only real suggestion to this is that we need to look at offering low-fat, high-protein items for breakfast, lunch and dinner. Not only will delegates’ waistlines thank you, but you will also have a more alert and engaged audience; for every carb and gram of sugar we put into guests, their concentration gets worse. This defeats the purpose of having a conference altogether, as the idea is usually to grip and engage audiences to get your message across to your audience – nobody wants an audience that is either starving or taking a carb-induced nap. Grilled chicken or fish, grilled vegetables, a veggie or fruit platter, full-fat plain yogurt and nuts maybe? Although, for the most part, these food items cost a little more than your usual sugary carb feast, the bottom line is that your audience will walk away with your conference message intact instead of leaving in a coma with no idea what they just heard. Happy conferencing!

INDEX TO ADVERTISERS AAXO 37 Inspire Furniture 25 ATKV Sake 19 Khoja Group 3 Barmotion 25 KZN Wildlife IBC Constitution Hill 32, 33 Lion Park OBC Crowne Plaza JHB – The Rosebank 2 Lumi 12 CSIR 24 Monte de Dios 24 CTICC OFC, 6, 7 Moove Exhibitions 14, 15 EPH Productions 24, 29 NH The Lord Charles 23 Event Wizards 8, 9, 23, 30 On Pointe Premium Venue 23 Fine-line Illustrations 1 Peermont 5

40 • MEETINGS l NOVEMBER/DECEMBER 2017

Radisson Red

Rand Club

Randpark Golf Club

SAB World Of Beer

IFC

Scan Display

SCC 18 Ticketpro Dome

USB 36 WLB Automation

www.theplanner.guru

EZEMVELO KZN WILDLIFE CONFERENCE CENTRES

A CONVERGENCE OF BUSINESS AND ADVENTURE

Ntshondwe Conference Centre & Wedding Venue: (034) 983 2540 Ithala Game Reserve

Didima Conference Centre & Wedding Venue: (036) 488 8000 Maloti-Drakensberg Park World Heritage Site

Let Ideas Expand Beyond the Office We have the freshest of air, an abundance of wildlife, the best adventure tracks and trails, breathtaking sights and scenery, but most importantly, we have conference centres in these magnificent tranquil surroundings. Didima Conference centre accommodates delegates from 120 classroom style, 60 U-shape style to 120 seated cinema style configuration. Ntshondwe Conference centre offers a cinema style seating arrangement for up to 140, a lecture style for 90 or a single U-shaped for 45 delegates. Ntshondweâ&#x20AC;&#x2122;s two breakaway rooms offers a cinema style seating arrangement for 30, lecture style for 18 and single U-shape for 16 delegates. Both Conference facilities offer various accommodation options, are fully serviced and can comfortably be adapted from one-day events to multi-day workshops.

Giantâ&#x20AC;&#x2122;s Castle Wedding Venue: (036) 353 3718 Maloti-Drakensberg Park World Heritage Site Hilltop Resort Wedding Venue: (035) 562 0848 Hluhluwe-iMfolozi Park

Central Reservations: 033 845 1000 w w w.kznwildlife.com

Make your big day perfect with unlimited privacy, breathtaking scenery, birdlife, wildlife, scenic trails, comfortable accommodation, delicious food and personalised service.