Meetings July-August 2017 by 3S Media

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JULY/AUGUST 2017 • Issue 74

successful year-end events

WOMEN IN MICE how to

pick the right entertainment for your next corporate event

I’m a woman. Phenomenally. Phenomenal woman, That’s me. Maya Angelou

BIG INTERVIEW

HELPING phenomenal women STAND OUT

I think being a woman in a man’s world is always going to be difficult. I think you have to work harder to get recognised, and still some women are overlooked. I was told by a previous employer years ago that, as I am a woman, I won’t go any further!” Carol Weaving, managing director of Reed Exhibitions Africa

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JULY/AUGUST 2017

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JULY/AUGUST 2017 • Issue 74

SUCCESSFUL YEAR-END EVENTS

WOMEN IN MICE HOW TO

pick the right entertainment for your next corporate event

I’m a woman Phenomenally. Phenomenal woman, That’s me. Maya Angelou

BIG INTERVIEW

HELPING PHENOMENAL WOMEN STAND OUT

“I think being a woman in a man’s world is always going to be difficult. I think you have to work harder to get recognised, and still some women are overlooked. I was told by a previous employer years ago that, as I am a woman, I won’t go any further!” Carol Weaving, managing director of Reed Exhibitions Africa

R50.00 (incl. VAT)

WOMEN IN MICE

the cover STORY

FEATURED VENUES 30 Leading by example The forum company’s philosophy is underpinned by innovative style, fine food and art

BEST PRACTICE 31 Y ear-end functions • A toast to 2017 The time to start planning your year-end function is now • Celebrating the good times Pick Avianto for your year-end celebration

35 Entertainment

WOMEN IN MICE SPECIAL 08 #GlobalGoals #Number5 Tourvest I.M.E encourages empowering leadership thinking among women in the MICE industry

09 Driven, qualified and making waves Meet the women behind the success of Century City Conference Centre & Hotel

10 W omen of influence At the Cape Town International

• Make your events stand out What to consider when choosing event entertainment • Top acts Memorable events with these acts

38 The importance of event themes How themes can transform your event

39 Safety first Top tips to ensure that you provide a safe environment at your next exhibition

40 You and your event app What you should consider

Convention Centre, three women are co-creating a new phase in the convention centre’s history

42 Global speaker and business strategist Zipho Sikhakhane is all about breaking barriers

12 A woman thriving in a man’s world Carol Weaving talks about her experience as a woman in the exhibition industry

SPOTLIGHT ON 28 Africa’s first UFI president Craig Newman, CEO of

@theplannerguru

included

with this issue The Tsogo Sun Sandton Mile is home to four flagship venues: the luxurious Sandton Sun and InterContinental Johannesburg Sandton Towers and select service Garden Court Sandton City hotels flank the worldclass SCC.

48 Mott MacDonald PDNA three-day training sessions Holiday Inn Sandton, Rivonia Road is an extremely stylish venue for any type of event

50 A top corporate’s networking cocktail event On Pointe boasts a picturesque setting and an urban contemporary theme

53 Corporate client and a wedding Timeless Tents provides luxury marquees and tents that create a sophisticated and unique venue

54 Aramex’s leadership conference Memorable experiences await at The Westin Cape Town

DESTINATIONS 56 Cape Town An inspiring place

TALKING POINTS 58 AIPC Government support 58 SAACI Time to stay focused 59 Event Greening Forum Making sustainability work 59 Travelbags It is more than just luck

when deciding on an event app

SPEAKER’S CORNER

BIG INTERVIEW

Introducing the Tsogo Sun Sandton Mile

The Top 40 Women in MICE are inspiring, innovating and igniting the industry. Meetings salutes these women. To see who made the list for 2017, turn to page 15

Despite the fact that the gender gap certainly still exists across many local and international sectors, women in business are STANDing out like never before. Compex has a history of women empowerment. For more, turn to page 6

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43 Practical and relevant Unique Speaker Bureau is able to pair the right speakers to realise an event’s needs

EVENT SHOWCASES 44 Mimecast customer appreciation year-end event Luxury takes on a new dimension with The Blue Train

46 Non-profit organisation’s three-day conference

the Johannesburg Expo Centre, is the president of

Crowne Plaza Johannesburg – The Rosebank has

UFI for the 2018/2019 term

everything an event planner needs

REGULARS 03 Ed’s letter Phenomenally you

04 T idbits Meetings’ must-know minutia

24 S oundbite Montecasino’s Thuli Mabunda

25 2 0 Questions Mama Magic’s Projeni Pather

60 Miss Meet Hospitality riders

ed's letter Publisher Elizabeth Shorten Editor Martin Hiller (martin@3Smedia.co.za) Journalist Pippa Naude Design Martin Hiller Contributors Geoff Donaghy, Katherine Gunningham,

Michelle Hinrichsen, Pascale Prinsloo, George Sutherland, Rudi van der Vyer, Zoe van Niekerk and Karmen Vladar Chief Sub-Editor Tristan Snijders Sub-Editor Morgan Carter Client Services & Production Manager

Antois-Leigh Botma

Marketing Manager Roxanne Segers Production Coordinator Jacqueline Modise Financial Manager Andrew Lobban Administration Tonya Hebenton Distribution Manager Nomsa Masina Distribution Coordinator Asha Pursotham

Advertising Ruth Baldwin +27 (0)11 233 2600 ruth@redmutt.co.za

published by No. 9, 3rd Avenue, Rivonia, Johannesburg PO Box 92026, Norwood 2117, South Africa Tel: +27 (0)11 233 2600 Fax: +27 (0)11 234 7274/75 www.3smedia.co.za Meetings July/August 2017 © Copyright. All rights reserved 2017. www.theplanner.guru subscription R300.00 per annum (incl. VAT) | subs@3smedia.co.za ISSN 1684-9264 NOTICE OF RIGHTS Meetings is published bi-monthly by 3S Media. This publication, its form and contents vest in 3S Media. All rights reserved. No part of this book, including cover and interior designs, may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without permission in writing from the publisher, nor be otherwise circulated in any form of binding or cover other than that in which it is published and without a similar condition being imposed on the subsequent purchaser. The authors' views may not necessarily reflect those of the publisher or associated professional bodies. While every precaution has been taken in the preparation and compilation of this publication, the publisher assumes no responsibility for errors, omissions, completeness or accuracy of its contents, or for damages resulting from the use of the information contained herein. While every effort has been taken to ensure that no copyright or copyright issues is/are infringed, 3S Media, its directors, publisher, officers and employees cannot be held responsible and consequently disclaim any liability for any loss, liability damage, direct or consequential of whatsoever nature and howsoever arising.

member of

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Phenomenally you

hen I had been in the editor’s

seat for just six months, I had an ‘aha’ moment. In order to transform Meetings into the leading MICE magazine, I met with many event planners, who just happened to be women, to get a better understanding of what they wanted to read. While I was conversing over a legendary Turkish delight at Tashas, I thought to myself. “Why is nobody recognising the phenomenal job that these women are doing?” Our industry is filled with pioneering women who are doing amazing things. Originating from the need to recognise the amazing work done by women who perform their daily tasks with diligence and passion, this initiative focuses on the importance of women in the workplace as well as in the MICE industry. I wanted to give women a platform for them to tell their stories. Their actions have created a legacy that inspires others to dream more, learn more, do more and become more. These awards are a way of giving back and saying thank you. It was time we let these extraordinary women know that they can pat themselves on the back and realise that they are doing fantastic work in the industry. Fast forward three years and we are now recognising the fourth group of women who are entrepreneurs, visionaries and mentors.

As cultural anthropologist Margaret Mead once said, “Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has.” The incredible journey that Women in MICE has taken me on has given me the opportunity to interact with the best of business events and I have formed longlasting friendships with many of these women. I am humbled by the amount of support that Women in MICE has received and cannot wait to see the positive effect it will have on this industry I am so passionate about. South Africa is a great business events destination and this is an exciting industry to be a part of. Remember that there is no limit to what you can accomplish. The size of your dreams must always exceed your current capacity to achieve them. If your dreams do not scare you, they are not big enough. Until next time,

@MartinHIller

We specialise in Designing & Manufacturing of Unique and Contemporary Trophies , Medals , Awards and Gifts.

TROPHIES • AWARDS • MEDALS

tel +27(0) 12 327 5885 | info@khojagroup.net | www.khojagroup.net | www.khojagroup.co.za

Meetings’ must-know minutia

eight CREATIVE WAYS TO DISPLAY YOUR EVENT HASTAG

BUT TRUE FACTS • According to Convene, 50% of event revenue comes from registration, while food and beverage eats up 33% of expenses. • According to Event Marketing Institute, Facebook is the most popular social media choice leading up to and after an event, while Twitter holds the top spot during events. • According to froomzblog.com, LinkedIn is the best social media platform for promoting corporate events. There are more than 42 000 events listed on LinkedIn. • According to Eventbrit, 64% of event planners said they found early bird discounts to be the best promotional method for an event.

to paris with love Each time you book meetings and events worth over R50 000 at any of the Carlson Rezidor South African hotels, you will receive exclusive shopping vouchers and stand a chance of winning the grand prize of two return tickets to Paris, including flights and accommodation.

Competition starts on 1 June 2017 and ends on 31 January 2018

Your hashtag means nothing if people are not aware of it. Here are our top ideas to showcase your event hashtag: 1. Put them where guests snap pics 2. Place them where guests can’t miss them 3. Add them to activities 4. Use them to encourage interaction 5. Put them where guests are likely to linger 6. Offer rewards for using them 7. Make them public – in a big way 8. Make it edible

CAPE TOWN IS THE BEST

BUSINESS EVENTS

DESTINATION

IN AFRICA

Wesgro has announced that the International Congress and Convention Association (ICCA) has ranked Cape Town as the number one city in Africa for business tourism and among the top 40 destinations for business tourism in the world – up 15 places on the global rankings from 54th place in 2015 to 39th place in 2016. A total of 62 meetings took place in Cape Town, representing mainly medical sciences, education, and the technology sector. An additional 12 international association meetings took place in Stellenbosch. ICCA is a prominent international meetings organisation boasting more than 850 members in over 80 countries worldwide. It represents the global community and knowledge hub for the international meetings industry. This was the fourth consecutive year the city has won the award ahead of others such as Johannesburg, Marrakesh and Nairobi.

Choose from any of these hotels and start making your bookings: • Radisson Blu Hotel Gautrain • Radisson Blu Hotel Port Elizabeth • Radisson Blu Hotel Sandton • Radisson Blu Hotel Waterfront • Park Inn by Radisson Newlands • Park Inn Sandton Hotel • Radisson Blu Le Vendome Hotel • Park Inn by Radisson Cape Town Foreshore • Park Inn by Radisson Polokwane • Radisson Blu Hotel and Residence, Cape Town

Want to know more? topariswithlove.co.za Facebook & Instagram: ToParisWithLove

Ts & Cs apply. Participants must book a conference of minimum R10 000 (with or without rooms) OR book minimum eight rooms (rooms only) at any participating hotels between 1 June 2017 and 31 January 2018 to go into the draw for the Grand Prize. Shopping vouchers are for the mall of your choice and cannot be redeemed for cash. Redeemable after invoice has been paid. Incentive is over and above standard commission. Not valid in conjunction with any other promotions at participating Carlson Rezidor hotels.

YOU ARE INVITED Event invitations offer so many options nowadays. From traditional paper invitations to digital evites, it is hard to know which is right for your event. According to eventmanagerblog.com, “Invitations are just as important now as they have ever been, but the methods to send them and the etiquette to respond to them has changed drastically. Invitations are now so accessible that event planners need to be careful to retain exclusivity and choose the right invitation to suit the event, as this has a direct impact in terms of the response rate.”

4 • MEETINGS l JULY/AUGUST 2017

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cover story

Despite the fact that the gender gap certainly still exists across many local and international sectors, women in business are STANDing out like never before. Katherine Gunningham investigates why.

he slow but steady rise of the economic empowerment of women has been one of the most incredible revolutions seen in the last five decades. Millions of women all over the world are no longer dependent on men – instead, they are taking control of their careers. Even more remarkably, many women are balancing full careers with families and other responsibilities, in ways that the Suffragettes would never have dreamed possible. A Grant Thornton report, entitled ‘Women in Business: New Perspectives on Risk and Reward’, released on International Women's Day on 8 March 2017, states that just

6 • MEETINGS l JULY/AUGUST 2017

28% of senior management roles in South Africa are held by women. This report, based on the International Business Report that surveyed 5 500 businesses across 36 economies, also shows that 31% of South African companies have no women at all in senior management positions. Then, there is the latest Global Entrepreneurship Monitor report showing that just 6.2% of women are in entrepreneurship, and just 4% of JSE-listed companies have female leaders. While there is no doubt that South Africa has a long way to go before seeing true gender equality in the workplace, progress is definitely being made,

and this progress is very much noticeable in the exhibitions and events industry. Women are no longer relegated to the sidelines. Instead, females all over the world are STANDing out in diverse industries ranging from technology to medicine, marketing, retail, finance, and traditionally male-dominated sectors such as engineering and construction, as well as in the planning of many events. “There are plenty of sectors that need pioneers to shatter assumptions about women and what we can achieve. If we have more women leaders and pioneers in business sectors that contribute meaningfully to the economy, we can inspire more girls to pursue those fields,” says Monalisa Sam, founder of Tungwa Retail Holdings. How can women continue to keep the balance between work and home, so that they are able to truly thrive in this industry? The following tips apply to every woman in search of growth and happiness.

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W O M E N I N M I CE

"If we have more women leaders and pioneers in business sectors that contribute meaningfully to the economy, we can inspire more girls to pursue those fields.” Monalisa Sam, founder of Tungwa Retail Holdings and forge relationships in this industry is to host your own event for women in your company or industry. Whether it is a simple breakfast or a dynamic, interactive show, this is a fantastic way to meet new people and ensure like-minded collaboration takes place.

STAY TRUE TO YOURSELF

OWN IT One of the challenges faced by many women is imposter syndrome. Feeling that you are not good, qualified nor adult enough is surprisingly common – even among women seemingly at the top of their career game. The best way to combat the sense of feeling that you do not deserve to succeed is to start owning your career and every aspect of what you do. By taking full control over your career, you are your own pilot – fully able to shape your destination as well as your life. Whether that means embracing your leadership potential, putting yourself forward for promotion or simply setting more defined goals, the first step in standing out is standing up.

BUILD CONNECTIONS It’s often lonely at the top. Connections are vital to develop relationships in work and life. Networking plays an essential role in connecting, with a number of local events taking place across South Africa. These include Fine Women, South African Women Entrepreneurs’ Network, the Black Business Women’s Association, Business Women’s Association, Fine Women Business Network, Inspiring Women, Women in Business, our industry’s African Women Events Network as well as its Mentorship Programme, to name just a few. Even if you do not connect to a larger network of like-minded women in business, make time to connect to women in your workplace and within the events industry. One way to collaborate

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A lot can be said for authenticity. A big part of owning what you do is being able to be true to your beliefs, values, ideas and views. Many women feel pressured into competing with their male counterparts in the race to success, giving up their values in the process. Women are unique in many ways, bringing a number of unique skills and personality traits into the workplace. In the events industry, many women have the ability to organise at a far higher level than most men – possibly due to the innate ability to juggle multiple roles, often at the same time. Women also have a natural empathy and compassion that makes them excellent problem-solvers and communicators. Instead of trying to hold down your natural skills, learn how to use them to your advantage.

EMBRACE YOUR WHOLENESS Ellen Seidman wrote a beautiful poem for her blog, Love That Max, on the role she plays in her household. The poem sparked discussion on women and the invisible load they carry at home. Being a woman in the workplace, while also being a mother (and the person who often ends up bearing the invisible load) can be exhausting. It can also make you try to compete with co-workers who are not bearing this extra load. By embracing your complex role – as a leader and a mother, caregiver, partner and the person who always remembers the birthdays, kids’ extramurals, library book due dates, check-ups and play dates – you will embrace your wholeness as well.

As the general manager for Compex, KATHERINE GUNNINGHAM understands just how important it is for brands and audiences to connect in a meaningful way. She works across all functions within Compex to position the company's integrated role of process management and customer delivery.

LEARN TO REFLECT Another way for women to continue standing out is to learn how to reflect and grow through self-clarity. The reason that this can be a difficult task for many women is that insecurities, the dreaded imposter syndrome, and other selfsabotaging views can be devastating. Even the most famous of women have dealt with these feelings before. Meryl Streep once said in a 2003 O Magazine interview, “I said to myself, ‘I don’t know how to act – and why does anybody want to look at me on-screen anymore?’ Lots of actors and actresses feel that way. What gives you strength is also your weakness – your raging insecurity.” Learning how to cut through the negative self-talk to identify your real strengths and weaknesses is key to succeeding and taking advantage of owning your self-development, and will help you grow and constantly develop. As we gear into Women's Month in South Africa this August, many of us will be looking back to the women who fearlessly marched to the Union Buildings on 9 August 1956. These courageous women risked everything to pave the way for the success of today's women. As women in events – or any other sector – we need to keep working towards thriving in everything that we do. It may take a few more years, or even another generation, to truly see major transformation in gender equality here in South Africa. But, we can all play our part in the transformation by continuing to stand out and shine. At Compex, we fully support the massive value that women bring into the events industry. Our team is proud to be a diverse group made up of highly talented women as well as men. This dual-gender collaboration has proved to be advantageous, introducing a diverse range of skills and knowledge and ensuring that that the growth rate of our industry continues to increase. Many of our senior management roles are filled by incredibly skilled women who bring their experience, compassion, forward-thinking and innovation to our company. With over two decades in the industry, we hope to continue paving the way for more women to STAND up and demonstrate their ability and unique talents in the South African events industry.

Find out how Compex can help you STAND out +27 (0)11 234 0604 l hello@compex.co.za

compex.co.za @DeliveredByCompex

@Compex_

MEETINGS l JULY/AUGUST 2017 •

W O M E N I N M I CE

#GlobalGoals #Number5 Tourvest I.M.E encourages empowering leadership thinking among women in the MICE industry. Pascale Prinsloo shares how you can as well.

he 17 global goals of 2030 for sustainable development act as a to-do list for people and the planet, developed by the UN to transform the world we live in and create a better place to live. Right now, people believe 2030 is still a long way off, but is it really? With only 13 years left to commit to these global goals and make a difference, what are we doing to achieve even one of these goals today? Goal number five, gender equality, stands out particularly in the events industry and during this Women’s Month period. While women represent a fair portion of the total global events industry, only a small number are at top-level management. This is the single biggest challenge facing women in the events industry today. In the past, women have been known to be followers, soft and nurturing. Women have learnt to cultivate confidence in themselves through their impeccable organisational skills, self-reliance, participation, commitment and generosity. The openness and willingness to learn about oneself and others allows them to focus their strength to maximum effect. Below are ways to do this:

•M INDFULNESS Be aware of what it takes to lead a group of individuals internally and externally. This outlook allows you to recognise an individual’s potential and motivation while preparing you for your own leadership journey. •N EGOTIATION Our differences are what make us unique. Learning to embrace these different perspectives and attitudes, while negotiating your way to a successful outcome beneficial to all parties, is no easy task.

8 • MEETINGS l JULY/AUGUST 2017

•R ESOLUTION Be resolute in your convictions; stand up for what is right even when it’s not easy. Being a leader with a solid foundation allows others to have the courage to do the same. Be a leader who inspires other leaders. •C OLLABORATion Often, one believes leadership can be a treacherous and lonely road. Collaboration between diverse groups of individuals ensures the responsibility is shared, new ideas are born, and a healthier working environment is achieved. •C RITICAL THINKING Empower yourself to think independently. At one stage, everyone was a follower. By empowering your thoughts, you also empower actions that shape the situation. If you want to be a leader, then lead.

Empowering leadership thinking is one of many solutions to gender inequality in the workplace among women and men; in many industries, this is slowly taking form. Commit to one of the global goals, one that truly resonates with the business. Driving a sustainable business model ensures that a business with purpose not only prospers but thrives in a dynamic business environment. Pascale Prinsloo is the creative coordinator: Marketing and Social Media for Tourvest Incentives, Meetings and Events. She is passionate about substainability.

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Driven, qualified and making waveS in the MICE Sector

Some of the many faces of Century City Conference Centre and Hotel: Tasneem Davids, Kim Weber, Liora Ment, Sina Zungu, Andrea Louw, Felicia Reed, Chani Britz and Zandri Swartz

Meet the Women Behind The Success of Century City Conference Centre AND Hotel

Business Optimisation Manager Kim Weber, has the business acumen to methodically evaluate each booking enquiry and establish the best possible outcome for the client and the business. Her natural business and leadership skills see her push boundaries and achieve great results.

A Customised Experience The Century City Conference Centre is renowned for its uncompromised personalised service and versatility. Key specialised roles – many of which are held by women – ensure a bespoke experience right from the very first enquiry.

Consider our exceptional Guest Service Agents and Banqueting Supervisors an extension of your team from the minute you arrive. Guest Service Agents, Chani and Zabe understand the demands of managing an event, and ensure that organisers and delegates are taken care of during their time at the centre.They understand the pressure you are under, and while their professionalism and efficiency go without saying, it’s their vibrant personalities and good character that have proven to add value to our clients, time and time again.

TRANSCEND TRANSCEND CONVENTION CONVENTION

Selected for Success The women of Century City Conference Centre have each been carefully recruited for their roles. Thanks to an exhaustive selection process to ensure the perfect fit, our organisation is proud to employ a number of highly qualified and experienced women.

“If we strive for perfection we can achieve excellence,” is what is often said by one of our Banqueting Supervisors,

Designed Designed as the hub asare and the hub pivotal and pivotal the point of the precinct, the Century City Conference City Conference Centre’s Centre’s bold architectural bold architectural form form Relationships Key Youpoint won’toffind a precinct, sales department at the Century Century City Conference Centre. We believe in building rapport with people – and that includes both existing and new clients. Our Brand Ambassadors, Zandri and Moiponyana, boast phenomenal track records and are well known for going the choice tochoice make to anymake event any truly event unforgettable. truly unforgettable. extra mile. They have played an integral part in the success of the business since opening, and understand that success comes with teamwork.

Liora, who is sure to be the driving force behind your event. She has the incredible

ability to honeconnectivity, in onelectric even the finest detail,creativity while thatunparalleled you are free to see is matched is matched only by its only even by bolder its evenunseen bolderfeatures unseen features – world-class – world-class connectivity, creativity electric andensuring unparalleled and that everything else runs smoothly.

Home is where the heart is Situated adjacent to the conference centre, is the Century City Hotel, with 125 rooms to accommodate event guests can guests be accommodated can be accommodated across 20across 20 • A spacious, • A spacious, open-plan open-plan foyer suitable foyerfor suitable exhibitions, for exhibitions, • 1 900 guests • 1 900 It’s all about the people Engaging with our operations team and conference delegates. This too, is captained by an accomplished woman, customisable venues venues launches and cocktail andMeyer, parties cocktail parties General Manager, Walda whose résumé boasts several years of hospitality is customisable always a meaningful experience, and just like you, they are not just a voice at launches experience. Her warm, welcoming disposition, paired with her hands-on approach, the other end of the phone. They are dedicated to partnering with you, every venuesfour include largefour halls, large three halls, of which three of may which be may•beAn 80-seater • An 80-seater business lounge business with lounge boutique with boutique buffet buffet • The venues • Theinclude is what makes our guests - from business travellers to holidaymakers - return time step of the way. after time. refreshments combinedcombined to cater for to up cater to 1for 200 updelegates to 1 200 delegates refreshments When making a booking enquiry, you will have the pleasure of dealing with one

Eleven rooms, meetingranging rooms,inranging size from in size 30 to from 11830 m2to 118 m • 2 Century • City Century Square, Cityan Square, outdoor anevent outdoor venue event of venue 1 200 m of2 1 200 m2 • Eleven•meeting Now open for its second year, the Century City Conference Centre and of our Meetings & Event Coordinators. Sina, Tasneem, Zenda and Andrea are responsible for establishing your specific needs, and then communicating them to our teams to bring your event to life.Their attention to detail is crucial in creating experiences that exceed your expectations.

Hotel is hailed as Cape Town’s leading conferencing and events venue. The centre is a phenomenal hospitality success story, far surpassing its initial targets and expectations - a sure testament to the excellent team behind the brand.

CONGRATULATIONS TO OUR SALES AMBASSADOR, ZANDRI SWARTZ, FOR BEING NAMED ONE OF THE TOP 40 WOMEN IN MICE FOR 2017 Tel: 021 204 Tel: 8000 021 204 8000 events@ccconferencecentre.co.za events@ccconferencecentre.co.za

www.ccconferencecentre.co.za www.ccconferencecentre.co.za

W O M E N I N M I CE

Women of influence

The South African MICE industry has produced some remarkable women known for their impressive professional accomplishments, talent and passion. At the Cape Town International Convention Centre, three women – CEO Julie-May Ellingson, CFO Fairoza Parker and GM: Food & Beverage Tracy Mkhize – are co-creating a new phase in the convention centre’s history. "In South Africa, young women need to see how women in leadership positions succeed. There are still far too few women in management positions. Volumes of academic work indicate that women leaders add a set of skills, experience and perspectives to a company that translate into better business results." Julie-May Ellingson

Julie-May Ellingson

ulie-May Ellingson, the CTICC’s first female CEO, is as comfortable on a construction site as she is in the boardroom. Now three years at the CTICC’s helm, Julie-May, who played a leading role in Durban’s infrastructure developments for the 2010 FIFA World Cup, took on a major expansion project alongside the leadership of the centre. The imminent launch of the 31 148 m2 CTICC East is set to further boost the profile of Cape Town as a leading global meetings destination. “Not so long ago, venue management was really seen as an exclusively male role,” says Julie-May, who is also the first representative from Africa to serve on the board of the International Association of Congress Centres. “Overseeing the expansion of the centre into what will be an event venue complex has been a unique responsibility.” Under Julie-May’s tenure, the CTICC has also recorded its best performance, producing record profits and contributions to economic growth. The centre has also

10 • MEETINGS l JULY/AUGUST 2017

Fairoza Parker

maintained its reputation as the preferred destination for international association conferences in Africa and has earned a nomination as Africa’s Leading Meetings & Conference Centre in this year’s prestigious World Travel Awards.

dedicated professionals Julie-May is particularly bullish about raising the profile of the meetings industry and the role of convention centres. “Business and scientific events are drivers of the knowledge economy. Convention centres don’t just help to fill hotel beds; they are powerful platforms that facilitate knowledge exchange, scientific discovery, investment opportunities and business growth. We – women and men – should do more to raise the profile of our industry,” she explains. For Julie-May, being a leader also means surrounding yourself with a strong team. “I am fortunate and honoured

Tracy Mkhize www.theplanner.guru

to lead a wonderful team of dedicated professionals at the CTICC. I firmly believe that what sets the CTICC apart – now and in the future – is its employees. I might be steering the ship but they are the ones keeping it afloat.” While the MICE industry has produced celebrated women in leadership, Julie-May points out the serious lack of women in leadership positions in the business sector, generally. “In South Africa, young women need to see how women in leadership positions succeed. There are still far too few women in management positions. Volumes of academic work indicate that women leaders add a set of skills, experience and perspectives to a company that translate into better business results.”

DIVERSE WORKFORCE The CTICC’s stellar financial performance as an entity of government (the City of Cape Town and Western Cape Government are majority shareholders along with SunWest International) and its record of four consecutive clean audits speak to Fairoza Parker’s talent and strategic financial management of the centre. Fairoza has led the centre’s financial operations for the past 10 years and has cultivated a committed team to deal with the rigours of government administration and compliance and the agility of a five-star, globally competitive events venue. “Generally speaking, the CTICC is a fairly young organisation and we’ve made great strides in the promotion and growth of women within all levels in the organisation over time. I believe that the venues that will be leaders in the future will have an agile, inclusive and diverse workforce.” “With the opening of CTICC East in our sights, this is an incredibly exciting time to lead the CTICC’s business model development,” continues Fairoza, who never forgets that her individual success is underpinned by great team work. “In order for a CFO to excel, it requires a range of leadership qualities combined with the support of the board, your colleagues and your team.”

View of Exhibition Hall 5

THE NEXT GENERATION Tracy Mkhize agrees that collaboration and teamwork are key to creating exceptional events. She joined the CTICC in July 2016, after five years as the general manager of a Peermont hotel, casino and convention resort in the North West. Tracy is especially passionate about adding value to the client experience. “I want my team to create great results through superior client service. This translates into motivating your team and encouraging them to see every encounter with a client as an opportunity to strengthen a partnership.” Tracy, who also steers the centre’s Employment Equity Committee, is also committed to recognising young talent – regardless of gender – and assisting young people to advance their career in an industry she discovered only after an uninspiring stint as a laboratory technician. “I love working with the next generation of managers and helping them learn from my experiences. Leading large teams is a great responsibility and I appreciate the fact that you can make a real impact by taking an interest in the careers of the young people you lead.” Tracy is also optimistic about the CTICC’s expansion project and the opportunities this represents to a new generation of women in MICE. “The establishment of a new facility offers great learning opportunities for our younger generation of staff members and a chance to make their mark in a new way.”

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SIZE DOES MATTER

“In order for a CFO to excel, it requires a range of leadership qualities combined with the support of the board, your colleagues and your team.” Fairoza Parker

"I love working with the next generation of managers and helping them learn from my experiences. Leading large teams is a great responsibility and I appreciate the fact that you can make a real impact by taking an interest in the careers of the young people you lead." Tracy Mkhize

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Big.

Spaces

Better.

Options

Best.

Experiences

It’s been said that size doesn’t matter, but when it comes to creating extraordinary experiences for your guests, delegates or attendees, we have to disagree. That’s why we recently expanded the CTICC with the sole aim of giving our clients and guests more… More space. More flexibility. More award-winning cuisine. More attention to detail. More convenience. More breathtaking views. More parking. More facilities. All of which give you more opportunity to transform your meeting, event, conference or show into a truly extraordinary experience.

Contact CTICC on +27 21 410 5000 or email sales@cticc.co.za

B I G I N TERV I E W

SNAPSHOT OF CAROL’S CAREER

1987

Moves to SA from the UK

1993

Director of the Automobile Association at the Kyalami Race Track (making Carol the youngest director the company has had)

1995

Opens her own company, International Exhibition Consultants

A woman thriving in a man’s world Carol Weaving talks about her experience as a woman in the exhibition industry, and how it only made her hungrier for success.

ompared to other industries, the South African events industry has an uncommonly high representation of women – including in ownership and top management positions. In part, this could be due to the fact that so-called “feminine-skills” (which, it must be pointed out, are not exclusive to women), such as being detail-orientated, a multitasker, organised and good at looking after others, are suited to event planning and management. And it could also be because strong women have been active in the industry for many years now, and so have created an environment where they are accepted unequivocally. Or perhaps it’s simply because anyone crazy enough to want to work in events will always be welcomed with open arms.

is “undisputedly a man’s world”. This perhaps explains her ability to now navigate her way through a male corporate world with international partners. But she also has the kind of personality that thrives on challenges; so, in many ways, “you won’t go any further” was simply encouragement for her. “I went out to prove them wrong,” she says.

NOT TO BE UNDERESTIMATED

1999

Sells a majority share in her company to Dutch exhibition company RAI, and heads up RAI South Africa

2004

Facilitates a buy-out of RAI South Africa to the Thebe Tourism Group, and heads up Thebe Exhibitions & Projects Group

Regardless of the reasons, even when a woman is a powerful player in this space, this doesn’t mean it is necessarily easy being a women. “I think being a woman in a man’s world is always going to be difficult. I think you have to work harder to get recognised, and still some women are overlooked,” says Carol Weaving. “I was told by a previous employer years ago that, as I am a woman, I won’t go any further!” These words are amusing now, when you consider that Carol is the managing director of Reed Exhibitions Africa, an event and venue management company that represents the African portfolio for international goliath Reed Exhibitions. Reed Exhibitions is the biggest company of its kind. It currently has 38 offices globally, owns approximately 500 events, and, in 2014, its turnover was €1.104 billion. It seems Carol proved her ex-employer wrong. Carol started out working for the Automobile Association at the Kyalami Race Track, which, as she says,

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SHARING HER SUCCESS SECRETS It’s likely Carol’s “success against the odds” story is largely a result of her sheer determination and drive. Under personal traits, her company profile says: “Anyone who has ever worked with Carol will agree – the energy, passion and enthusiasm she exudes make it impossible to be a passive bystander with any project she tackles – and completes. “A self-confessed adrenaline junkie with seemingly boundless energy levels, those closest to her can bear testimony to her commitment to living out her daily mantra, carpe diem, to the fullest.” When pushed to disclose any “secrets” that have helped her succeed, Carol (unfortunately) doesn’t offer any magical advice. Instead, it’s all about hard work. “My philosophy is simply never to give up: even when the prophets of doom say a certain project won’t work, you need to listen to your own gut, trust your instincts

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W O M E N I N M I CE

2009

Business Woman of the Year in the Entrepreneurial Category at BWA

2011

Top Performing Business Woman of the Year at the African Access National Business Awards

2012

Entrepreneur of the Year at the Virgin Active Sport Industry Awards

and have the courage of your own convictions. It’s a combination of good old-fashioned hard work and the drive and determination to see it through,” she explains.

DON’T LOOK BACK With a 30-year career in exhibitions and events, Carol has a number of achievements she can be proud of. These include turning the Dome around from a proverbial white elephant to the success it is today, growing Decorex from one hall to six, and successfully launching World Travel Market Africa in a very competitive environment. However, she is not too interested in talking about the past. “I am not really the sort of person who looks behind me and reflects on where I have come from. I always look forward and am constantly working in the future,” she says. And she has lots of ideas on what the future of exhibitions should look like. She cites greater professionalism, credibility, and more use of data analytics and innovation as things that are needed to improve and grow the industry. “We need to ensure we can compete globally, and ensure we deliver world-class events,” she adds.

THE PROFESSIONAL APPROACH This expectation is what spurred her on to help develop and found a new professional body – the Association

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of African Exhibition Organisers (AAXO) – of which she is the chairperson. Already, over 80% of the organising community in South Africa has joined AAXO. This is likely because it offers many benefits that link back directly to Carol’s vision for the industry – including training, a strict code of conduct and ethics for its members, and an analysis of the industry to better understand it. This has included a Grant Thornton study and the introduction of third-party audits of exhibition attendance by the Audit Bureau of Circulation and recognised by exhibitors. Another reason credibility is so important to Carol is because the industry’s reputation is at risk – “Especially with newly inexperienced organisers being opportunists and launching new products that inevitably fail. Exhibitors then feel that exhibitions don’t work,” she explains. And so her aim is to make the AAXO member badge synonymous with a standard of excellence that exhibitors can count on, so that greater trust in the industry can be built.

2013

Thebe Tourism Group signs a joint-venture agreement with Reed Exhibitions, and the group is renamed Thebe Reed Exhibitions

2014

Top Female Entrepreneur of the Year in the Standard Bank Top Women Awards; selected as one of the Top 40 Women in MICE

2015

Establishes and becomes chairperson of AAXO

A FINAL WORD “I believe you will never replace the face-to-face benefit that an exhibition can provide. Customers want to meet, talk to and engage with their clients,” says Carol. “I am blessed in that I love what I do. And I still get excited by my work every day, as each and every day is different.”

2016

Reed buys out Thebe’s shares, to become Reed Exhibitions; again selected as one of the Top 40 Women in MICE

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Industry successes Inspiring, innovating and igniting the industry, the Top 40 Women in MICE for 2017 have made their mark.

omen define the nature of the world, they are the nurturers, the communicators, the creators and the climbers of the corporate ladder. As Voltaire says, “I hate women because they always know where things are.” Over the past three years, Meetings magazine has acknowledged 125 phenomenal women who have made a significant contribution to the industry. The Top 40 Women in MICE initiative has given these women a platform to tell their stories. and plays an important role in providing a platform that motivates, inspires, and supports women in the industry to achieve both personal and professional goals. It also connects women in the industry to leverage their reach and resources, creating a global community of economically empowered women. This is a tall order and finding these phenomenal women

ALEX BUCKLEY MICE manager at Into Africa Event planner It is clear that Alex has a passion for what she does. With each new project, she thinks of innovative and inspiring ways to ensure the client’s needs are met. She has fantastic energy and expresses great passion for the task at hand. That level of enthusiasm, paired with great attention to detail, makes her a pleasure to work with. As a manager, she offers continued support and mentorship to her colleagues. Through her years in the industry, she has built up a great rapport with various suppliers and leads her team by example. Post events, Alex is shown a lot of gratitude from her clients for the running of successful projects. FAST FACT It was during a London stint that Alex found her passion in major events by working on the 2010 FIFA World Cup and 2012 London Olympic and Paralympic Games.

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is no easy task. This industry is filled with dedicated, passionate and innovative individuals. Based on reader nominations and follow-up research, we considered everything from the ability to motivate those you work with and the influence you have over your peers and clients, to the amount of money you generate, or simply the passion you have for the industry. These women have proved that they are the best in business events. They know that success is no accident. It takes hard work, perseverance and passion for what you do. Knowing is not enough for these women – they must apply. Wishing is not enough – they must do. If you are working on something that you really care about, you don’t have to be pushed. The vision pulls you. This is evident when looking at this year’s Top 40. To the Top 40 Women in MICE for 2017, Meetings salutes you. .

ABSIE PANTSHWA CEO of Fresh Corporation Event planner/ service provider When it comes to the business of exceeding expectations, Absie specialises in designing fresh and elite experiences for her clients. She has over 15 years of experience in the events industry and her passion for quality and service-driven convenient solutions is the driving force behind her company. Adept at quickly assessing needs, developing plans and implementing effective solutions, Absie has established herself as one of South Africa’s top event planners. She is innovative and has outstanding communication, interpersonal, and organisational skills. Absie is dedicated to exceptional service and high levels of performance in every task. These are traits that are essential to be successful in the events industry. FAST FACT Absie is a serial entrepreneur and the brains behind Fresh Corporation. This 100% blackwoman-owned and -managed company consists of three divisions: Fresh RSVP, Fresh Elite Experiences and Fresh Yumm.

AMANDA CUNNINGHAM

CANDICE CHRISTIANS

Managing director and owner of The Wedding Expo Exhibition organiser

Managing director at Inhouse Conference Solutions (INCOSO) Event planner

Most proud of the achievement of starting her own business on a wing and prayer, and turning it into an ongoing success, Amanda continues to innovate and share her knowledge and expertise in both the wedding and exhibition industries as a member of AAXO, the African Association of Exhibition Organisers. She is inspired by the amazing people she meets on a daily basis, some running large corporations and managing budgets of billions while others are venturing out on their own, in pursuit of their dreams. She demonstrates loyalty to the suppliers of the business, working with the same businesses to grow one another and ensure success for both the businesses and the industry. FAST FACT Prior to founding The Wedding Expo in 2002, Amanda filled various positions in the marketing, PR and events industry in both South Africa and London.

You must love what you do. In order to be truly successful at something, you must obsess over it and let it consume you. And that is exactly what Candice did. In 2007, she started INCOSO out of her study at home. Driven by the aim to always improve, Candice understands that the conference industry is always changing, and so she constantly looks for the latest products and event solutions to offer her clients. This is the reason why, two years after starting her company, she had to move to bigger premises to accommodate the ever-growing company and client portfolio. Candice is a woman of integrity and is committed to her work, her staff and her community. FAST FACT Candice is a mom to two beautiful girls, and has a passion for food, fitness and the outdoor life.

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#40wim CAROLYN MELNICK

CHANTAL KOEN

Project manager for Scatterlings Conferences and Events Event planner

Senior programme manager at Tourvest I.M.E Incentive and event planner

Carolyn’s approaches are visionary in nature. She seeks new ideas and makes contributions that are problem-solving and solution-based. She possesses myriad abilities and attributes that allow her to manage all aspects of complex and large events. Her versatile experience and meticulous attention to detail are what have made her popular with her team and her clients. Carolyn has excellent communication skills and is a keen negotiator with critical thinking and insight. She leads with confidence and demonstrates excellent interpersonal skills and is well respected by her clients, staff and suppliers. Over the years, Carolyn has developed extensive, nationwide networks of creative and production suppliers, which have proved invaluable for creating successful events. Carolyn has exciting ideas to advance events to the next level. FAST FACT Carolyn is a Certified Meeting Professional.

CHERYL NORWOODYOUNG Managing partner at Where Next Event Management Event planner With over 21 years of industry experience, Cheryl is a passionate professional who provides personalised attention to all her clients. She is a skilled professional conference organiser. Focusing on every facet of an event and planning any occasion according to her clients’ specific requirements is what Cheryl does best. She practises sustainable environmental awareness by encouraging her clients to host environmentally friendly events by ensuring venues meet the highest green standards. Her dedication and commitment to this industry have cemented her company as one of the top event management companies in South Africa. FAST FACT Cheryl is an advocate for empowerment through education. She mentors public relations and communications students and serves on the board of Akani Diepsloot Foundation and Akani Metmar School as the marketing and fundraising director.

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Efficient and effective in all that she does, Chantal continually exceeds expectations with the quality of service she offers. Anticipating the needs of the client down to the smallest detail makes her a favourite among her team and clients alike. Her projects are completed with utmost attention to detail, leaving the clients to host with absolute ease and not worry about any arrangements, because she has covered every eventuality. Chantal has an incredible understanding of delivering a service of excellent quality and compiles allinclusive incentive packages, conferences, and team builds with incredible dedication and detail. She continuously develops her product knowledge by attending shows, workshops and building relationships with her suppliers. FAST FACT In February, Chantal received the Service Excellence Award at the Tourvest Destination Management CEO Awards.

CLARE NEALL Freelance event planner and owner of Event Stuff SA Event planner/ service provider As busy as she is, Clare believes that in managing her website, Event Stuff SA, she still needs to walk the talk – to be at the coalface and share relevant, up-to-date information and trends with her readers. In this regard, she takes on the event management of high-profile events and is recognised for her ability to work a project and work it well. Spanning a career of over 30 years, Clare is an organised and detail-oriented event planner. She is an expert in selecting and transforming venues to accommodate clients’ needs and has successfully developed strong relationships with quality suppliers. She has a proven ability to manage schedules, meet tight deadlines and offer consistently high-quality events. Clare is passionate about networking and thrives on the connectivity and learning it brings. FAST FACT Clare is a Certified Meeting Professional.

CHARDONNAY MARCHESI General manager of Africa Travel Week for Reed Exhibitions Exhibition organiser Chardonnay is driven by the prospect of achieving her goals and those of Reed Exhibitions. She understands the needs and the multifaceted nature of the industry in which she so passionately works. This is the reason why, in 2014, she was promoted from marketing manager to general manager of Africa Travel Week. Chardonnay works closely with her team members and ensures that she provides each individual with motivation through praise, delegation, feedback, support and coaching. She also supports her team members in planning their career development and long-term personal goals. Through her work in the industry, Chardonnay is committed to inspiring other young professionals to take action for the greater good of the industry. FAST FACT At the Reed Exhibitions 2017 awards, Chardonnay won the Most Collaborative Employer and Best Company Ambassador awards.

DANIELLE HENN Operations manager for Conference Consultancy SA Event planner To successfully run any event, you need to be able to juggle about 50 things at once. This multitasking prowess is required for both the smooth planning and flawless execution of events. And this is Danielle’s superpower. She also demonstrates extraordinary leadership, which is expected of someone beyond her age and experience. As an under 30 achiever, she serves as project manager on several conferences of high-profile clients. Danielle is committed to continuing education – she is a Certified Meeting Professional, and is an integral part of the training team that manages the Event Architecture Premier Series for South African meeting professionals. FAST FACT Danielle led the project team that managed the registrations and hospitality staff of the largest conference held in South Africa in recent years – the World AIDS Conference held at Durban ICC in 2016, which attracted 18 000 people.

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EDITH VENTER Owner of Edith Unlimited Event planner As an event planner, Edith knows the importance of thinking differently, adopting new behaviours and creating a culture to support success. She continues to embrace new challenges and looks to the future with excitement, enthusiasm and passion – the cornerstones on which she has built her company. Having natural interpersonal and communication abilities, she has built a solid foundation of trust and strategic partnerships with clients, venues and service providers, which have separated her from the competition. However, for Edith, it’s not just about staying ahead of the competition; changing the game by being unconventional, innovative, embracing new ways of working and creating successful events are essential. FAST FACT Charity events are at the heart of Edith Unlimited, with Edith having over 30 years of experience raising not only funds but awareness for and of numerous charity organisations across the country.

ELLEN OOSTHUIZEN Owner of Bebe’s Events and Promotions Event planner This industry really is all about people and your relationships with them. From the dozens, or hundreds, of suppliers you work with, to the hundreds, or thousands, of attendees or guests at your events, to the team you work alongside – it's all about your relationships with people and working together to reach the common goal of a great event. It is because of her excellent relationships that Ellen has managed to become a sought-after planner. She is also very hands-on when working on events, almost to the point that you would think she works for the venue. Ellen’s dedication, leadership skills and passion for the events industry have given her clients confidence in trusting her with their events and any other assistance they require from her. FAST FACT Ellen believes in the power of mentorship and regularly takes on students who need practical experience for their event management courses.

HEATHER BEADLE

JUDY GODDARD

MICE manager for Reynolds MICE Corporate Events Event and incentive planner

Founder and director of Masiwela and venue manager of Rand Club Event planner/venue

Heather brings a wealth of knowledge and extensive events and incentive management as well as corporate travel experience to her position at Reynolds MICE. Having been involved in the industry for over 21 years, she has gained well-rounded knowledge of the industry, which has allowed her to interact with and understand its changing trends. Heather has demonstrated attention to detail, organisational strengths and advanced skills in negotiations and cost-cutting strategies to deliver events that consistently exceed client expectations. She understands that this is an extremely fast-paced industry and a positive attitude is an absolute requirement to keep up with the demands of the position.

Born in Zimbabwe and based in South Africa, Judy is the quintessential Africaneer. She is passionate and dedicated to the continent of her birth. And she is determined to make a difference. Her hard-working and friendly demeanour has seen the company grow from strength to strength. With her forward-thinking, compassionate and enthusiastic nature, she is able to come up with concepts that continually wow clients. Two of Judy’s favourite sayings are, “There are no problems, only solutions” and “Always be the hungriest and humblest person in the room”, and this is the very foundation of how she runs her company. With her business partner, she has breathed new life into the historic Rand Club and has turned it into one of Joburg’s leading event venues.

FAST FACT Heather has been instrumental in significantly growing her company’s MICE business over the last five years.

FAST FACT Judy was named the 2017 Female Entrepreneur of the Year at the Zimbabwean Achiever Awards: South Africa Chapter.

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GUGULETHU BUTHELEZI Manager: Associations and Government for Tourvest I.M.E Event planner From managing multiple deadlines and projects to leveraging new media, Gugu’s effective communication skills set and result-driven attitude have given her a solid business foundation. While being an effective self-starter, she is also a creative team player with an outside-the-box approach. Gugu understands the value of deadlines and goals and has a track record of creating effective plans and initiatives to reach them. Whether academic, business, trade or association, she knows that conferences are a very effective way of sharing ideas, imparting knowledge and influencing people. She is motivated, resourceful and has been a great asset to her company. For Gugu, this industry is really about one thing – impacting on and influencing human beings through extraordinary experiences. FAST FACT On her bucket list, Gugu wants to live in New York for a month.

LISA TRENOR Founder and owner of Conference Call Event planner Lisa is enthusiastic and passionate about her work and possesses the zeal to overcome obstacles and deliver the goods. She acts as a choreographer who directs various elements and weaves them together in harmonious symphony to create a successful event. As an employer, Lisa’s leadership and mentorship have had a significant impact on her employees over the years. She imparts her vast knowledge in the industry freely and gives employees a platform to develop. Lisa has the ability to stay calm under pressure and be the voice of reason. These are the attributes that make her great at what she does. FAST FACT For conferences in South Africa, Lisa is one of the preferred planners for the United States Agency for International Development, Centres for Disease Control and Prevention and the United States Government. She has demonstrated to these clients that South Africa can meet the same high MICE standards as the USA.

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#40wim SIAN CULLINGWORTH Portfolio director: Lifestyle, Design and Retail Exhibitions for Reed Exhibitions Exhibition organiser Leaders are developers, team builders, imaginers, culture caretakers, roadblock removers and inspirers. Their success depends on enabling the success of others. Sian is a true leader. With an equal passion for the exhibitions and events industry as well as the marketing platform and how perfect the synergy of the two is within the industry, Sian is never afraid to get her hands dirty and get involved in any project or task and is always available to her team. She understands the importance of constant evaluation of current market conditions as well as exhibition and consumer behaviour research to grow her exhibitions. Sian’s expertise lies in sponsorships, B2B relations, event management and strategic marketing. FAST FACT Under Sian’s leadership, Decorex has become South Africa’s premier home and decor show. Decorex Joburg won the Best Overall Exhibition award for 2016 at the AAXO awards.

THERESA WAGNER Programme manager at Rennies Travel – Limex Incentive planner Theresa thrives on creating successful, welcoming and inclusive incentive trips that pursue the objectives and implement the policies set out by her clients. She has extensive knowledge of various destinations and travel industry practices. Her major strength is her excellent customer service skills that enable her to handle customer issues and complaints in a productive and positive manner. She is an energetic and hard-working individual who can easily manage stressful and time-sensitive situations. She has a 'roll up your sleeves' mentality and possesses a high degree of professionalism, intelligence and resourcefulness. FAST FACT Theresa was a very important part of Meetings Africa 2017. She played a pivotal role in the success of the hosted buyers programme because of her excellent organising of the logistics for the accommodation, air tickets and ground handling.

YOLANDI MICHAELS Owner of Living Masks and project director for TS&A Events Event planner

ALEXIA SWART Owner of Barmotion Service provider

Yolandi is a natural born leader. She has managed numerous events and has shown strength and resilience in dealing with numerous suppliers and clients – leading them and her team with grace and dignity. She brings exuberance to each project that is commendable in the stressful world of event planning and management. -Her genuine passion for what she does is evident in her incredible smile. She has an enviable list of local suppliers that she draws on, from simple stage design to exhibition design and content. Skilled in creative concept development, project and programme management, Yolandi operates fluently in both the creative sector and in the marketing sector.

Lover of all things clever, funky and functional, Alexia brings her knack for business and creative flair to the world of events. Always on her toes, ready to meet the market with new product offerings and services, Alexia is taking on the challenge of bringing a unique and memorable touch to corporate events and functions. She is passionate about event management and customer service (and all things tasty), and has led a dynamic team of enthusiastic peers to drive her vision. Her zeal for success, radiant, positive energy, determination and great sense of humour are, without a doubt, the quintessential ingredients of any successful event.

FAST FACT Yolandi’s love of the dramatic arts has resulted in her founding Creatives First – a full-service financial cooperative aimed at the creative and cultural industries, with the desire to build a culture of wealth creation in this industry.

FAST FACT Alexia believes in giving back. Each year, she and her team take part in the Santa Shoe Box experience for underprivileged children. She also donates excess stock to a number of homes in her area that care for the elderly and mentally disabled.

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VEDA KOEKEMOER Exhibition manager of Electra Mining Africa for Specialised Exhibitions Montgomery Exhibition organiser Veda’s passion and dedication to Electra Mining Africa is second to none. She has an excellent rapport with her exhibitors, which is probably the reason most companies rebook their stands religiously. Veda’s innovative ideas and the ability to think out of the box have led to Electra Mining Africa being extended beyond its borders each cycle. She has excellent relationships with her colleagues, contractors and exhibitors and is able to relate to and get along with people from all walks of life. Her enthusiasm and commitment to teamwork is commendable. Veda’s devotion to maintaining the integrity of Electra Mining Africa over the years is a testament to the success of the show and one of the main reasons show budgets have successfully been attained over the years. FAST FACT Among a number of creative talents and interests Veda is also an accomplished ballroom dancer and artist.

ANETTE BURDEN Owner of Casa Toscana Lodge Venue Anette has an illustrious career as self-made business woman. Through hard work, dedication and passion, she progressed from a small, one-lady show to employing 60 permanent staff. During her successful career, Anette has achieved many of the goals that she set for herself, and she is now determined to give back. She believes in sharing her knowledge and serves on the SAACI Tshwane Branch, where she has introduced fresh approaches to functions. This has proved instrumental in growing branch function attendance. Over the years, Anette has built strong relationships with her customers, suppliers and staff. These relationships, combined with her innovative ideas, have ensured that her venue stays competitive and offers the best service. Anette tackles any task given to her with her trademark passion, dedication and drive for perfection. FAST FACT Anette was a Hirsch’s Business Woman of the Year Finalist in 2016.

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ANGELA LORIMER

ANGELIQUE VAN DER MERWE

Commercial manager at Spier Wine Farm Venue

Marketing manager for De Hoek Country Hotel Venue

Angela is not one to sit by and wait for things to happen. She makes things happen, and while she’s busy making a plan come together, her energy rubs off on those fortunate enough to find themselves in her company. She enthuses the people she leads with an infectious energy and a passion that empowers them to think big. Angela is one of those people who work with such intensity and focus that they make anything but success seem unthinkable. It isn’t every manager who can seamlessly shift gears to lead through the chaos in a customer-focused business, while integrating customer service. This is the essence of what makes Angela one of the best in the industry: her USP is an uncommon mix of a gift for sales, combined with brilliant business acumen. FAST FACT Angela is heads up the Sustainability Committee for SAACI Western Cape.

BRONWYN HESKETH Bureau founder and principal of Speakers Inc. Service provider Bronwyn is more than a speaker agent; she is a talent finder who has helped put many speakers on the map. A veteran of the industry, with her team of high-end professionals, she’ll match the right speaker, trainer or entertainer for your event. She is driven by an enduring passion, both for her speakers and her clients. With over 20 years of experience, Bronwyn has a successful record of achievement and the ability to provide consistently high levels of service to customers. She has the personality, energy and charisma to inspire everyone she comes into contact with. She's one of the most passionate and professional champions of the professional speaking circuit. FAST FACT Bronwyn has served on the board of the Cape Town Branch committee of the Business Women's Association, and was a finalist in the Regional Business Women's Achiever Awards in 2015.

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Angelique is a great character and a prime example of what happens when passion meets competence. She is a go-getter and gets things done with an amazing personal touch, absolute flair and creativity. It is evident that Angelique is well known in the industry and is a true ambassador for MICE. She has a long list of contacts and each one of them have amazing feedback on her working practices and excellent attitude. Angelique leads from the front and jumps into the operation when needed. As a seasoned professional, she is more than able to ensure that guests and delegates are treated in a prompt, friendly and courteous manner while at the same time making sure that the highest standards are met. FAST FACT Angelique is also an active committee member for Travelbags – a women’s travel club that arranges monthly lunches to raise money for various charities.

BOITUMELO POOE Account executive for Scan Display Service provider Boitumelo is the go-to girl for last-minute projects – these tight deadlines can be extremely stressful and one’s time management and project management skills need to be exceptional. She manages to make last-minute projects look like a breeze as she remains calm and levelheaded while working under pressure. Boitumelo is always eager to put in the extra hours to get a job done. She is a hardworking and compassionate person who, time after time, has proven that she is willing to go the extra mile for her clients. She has always been a willing and supportive team member, which is why many of the Scan Display staff can rely on her when they come undone. FAST FACT Boitumelo has been responsible for managing the Limpopo province stand at Tourism Indaba and the SA Tourism stand at Meetings Africa – both have received numerous accolades.

CELIA DU PREEZ CARA NORTMAN Managing director of SSQ Exhibitions Service provider All entrepreneurs need to have a passion for what they do; Cara is no exception to that. Her passion to succeed and be the best in the exhibition industry has no boundaries. Her innovative and creative side drive SSQ to stand out as a strong competitor in the industry. Cara is a vibrant, ambitious, driven, tenacious and extroverted woman who, without fail, seizes all opportunities granted her. Cara is the epitome of dedication and enthusiasm when it comes to both the industry and her. Loyalty, good ethics and the ability to establish and maintain good relationships are but a few of the attributes she possesses. Cara is assertive and innovative in her ideas, values and abilities, inspiring all who work with her to strive for the same goals and values as she does. FAST FACT Cara was a nominee for Sanlam Entrepreneur of the Year in 2016.

Executive production manager for Hayward’s Grand Safari Company Venue and service provider Celia has been with Hayward’s since 2006 and has played an outstanding role in developing the company’s team members through the Hayward’s Safari Academy. Celia is the vital production link between Peter Hayward’s expertise in camp design and event conceptualisation and the customer’s safari dreams. She has the wherewithal needed to bring this all together into a fluid safari production. During each bespoke event, Celia’s passion for what she does shines through and creates the wow factor for the group. Hands-on during every event, from morning coffee to midnight gin and late-night cigar lounge get-togethers, nothing is too much to ask of Celia. Her clients commend her for going beyond the call of duty to ensure each delegate has an incredible experience. FAST FACT Following her 12 years of dedicated service at Hayward’s Grand Safari Company, Celia is now a proud shareholder in the company.

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ESMARÉ STEINHÖFEL Regional director: Africa for ICCA Association Having been involved in the industry for over 17 years, Esmaré is ambitious, clear-minded, hard-working, and purpose driven. She is respected by her peers as she is constantly able to provide innovative solutions. Her leadership skills are founded on her integrity and passion for her career and the industry. This is evidenced by the numerous awards she has won, the most recent being the SAACI Fellowship Award in 2017. Esmaré is passionate about what Africa can offer the business events industry and she is working hard to promote the continent. She is currently a board member of the SAACI Western Cape Chapter and serves on the board of the African Society of Association Executives. FAST FACT Esmaré and her husband have a smallholding in Langebaan that boasts 1 000 olive trees and a small vineyard. After harvest they bottle the olives and make their own wine.

LERISHA MUDALIAR Business events, marketing and stakeholder relations for Wesgro Convention bureau Having the opportunity to live in a culturally diverse society has really empowered and enriched Lerisha with a vast reservoir of tourism and business events knowledge. She is quite dynamic in her approach to any situation. Responsibility and accountability are of paramount importance in Lerisha’s life. She is a highly motivated individual, and is dedicated to the development of young and upcoming professionals within the business events industry. Last year, Lerisha co-chaired the inaugural Business Events Future Focus conference, which was a great success. Being a recipient of the SAACI Young Achiever Award, she believes that, with a little help from our industry, we can grow extraordinary young professionals who will take it to even greater heights. FAST FACT Her greatest joys are spending time with her husband and her two furkids, being creative in the kitchen with various spices and decorating her home.

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JANINE BALTENSPERGER Events manager at Sandton Convention Centre Venue

KATHERINE GUNNINGHAM General manager of Compex Service provider

Janine is a dedicated, motivated and goaloriented professional with many years of experience in planning and coordinating all sorts of events, from corporate conferences to themed parties. Janine has a solid track record of staying within budget when it comes to organising a function and respecting the clients’ instructions to the letter. Janine has good people management and leadership skills. Under her guidance, she leads a capable team that understands the unique requirements and challenges of each individual event. Clients trust her advice and ability to build and adjust venue support to meet their objectives with seemingly effortless agility. Her can-do attitude is a breath of fresh air in our industry.

With more than 10 years of relevant global experience in both the marketing and communication disciplines, Katherine’s focus has now shifted to exploring core business principles and the integrated role that these and leadership can play in shaping a brand. After being at Sasol for eight and a half years, Katherine joined the events and exhibitions industry in 2015. She is motivated by the potential to do things differently and to tell the right story to the right people at the right time. Katherine looks forward to developing successful business relationships and networking opportunities and is interested to see how the integration of future marketing and communication techniques will enable and shape the face-to-face communication and engagement landscape.

FAST FACT Janine has been with the SCC for 16 years. During this time, she has worked on thousands of events and plans to write a book about her experiences one day.

FAST FACT Katherine has a degree in marketing management, a postgraduate degree in corporate communication and is currently busy with her MBA.

LILLIAN HLABANGANE Director: International & Association Meetings Management for Tshwane Convention & Tourism Bureau Convention bureau Passion is energy. Lillian is passionate about the City of Tshwane and everything she does, she does for the city. Lillian guides her team with innovative and creative ways to market, promote and develop the City of Tshwane. Lillian is always willing to offer motivation – to her peers and even strangers. She knows the power of inspiration, and if someone can stand on her shoulders to achieve greatness, she is more than willing to help them up. It is because of this that Lillian is able to get and give support to win significant international business events for the city. She makes sure that each deliverable is met timeously and is of a world-class standard. Lillian has gained a reputation as the go-to person at the bureau and is known to make things happen. FAST FACT Lillian currently serves on the SAACI Tshwane Branch Committee.

LINDIWE RAKHAREBE CEO of Durban International Convention Centre Venue Lindiwe believes that success is ultimately the result of diligent management, strong collaborative relationships and an attitude of perpetual learning. Over her 30 years in the corporate environment, she has repeatedly proven her ability to produce high-performance outputs in her teams. Under her leadership, the Durban ICC received a clean, unqualified audit from the Auditor-General of SA and increased its net profit in 2016. Lindiwe is personally and professionally committed to making a difference in the lives of those less fortunate and subsequently serves on various committees and boards. Her leadership style is characterised by respect and open communication, and she places a premium on the importance of work-life balance. FAST FACT Lindiwe is a loving and adored mother of four children – three boys and a girl – and strives daily to exemplify the maxim: 'Treat others the way you would like to be treated'.

MEETINGS l july/August 2017 •

w o m e n in mi c e LINDY CAMBOURIS Business development manager: National at Cape Town International Convention Centre Venue Lindy has been in the industry for 10 years and her passion for it is evident when you speak to anyone who works with her. Lindy’s creativity, leadership skills and out-of-the box thinking have allowed her to create a strong national sales team that has helped the CTICC to achieve its annual events target. Recognised for her leadership abilities, Lindy was elected by the CTICC for a six-month Exhibition Management Degree (EMD) course presented by the Cooperative State University, Ravensburg, Germany, and endorsed by the Global Association of the Exhibition Industry (UFI). When she completed the course in December 2016, she was approached by UFI and the Cooperative State University to become an ambassador for the exhibition sector. FAST FACT Giving back to the community is extremely important to Lindy. She has, over the last 10 years, supported various charities including Santa Shoebox Project and Blisters for Bread.

LYNN McLEOD Board member and secretariat of the Event Greening Forum (EGF) Association Planning an event or exhibition always has its challenges, but equipping your team with the right tools and know-how helps to simplify this process. Having been in the industry for over 38 years, Lynn knows this all too well. She is the kind of women who will ensure that the necessary steps are taken to get the job done, while providing guidance and help wherever she can. Lynn is a compassionate, driven and dependable person who is passionate about sustainability. It is for this very reason that she joined the EGF and helps promote it. Last year, she organised its first standalone conference to great acclaim. Vivienne Westwood once said, “Buy less, choose well, make it last.” Lynn does just that. FAST FACT Besides being an eco-warrior, Lynn is also well known for organising various expos for the aviation industry.

MERRYL FAIRFOOT

NELLIE SWART

Sales manager for South Africa National Convention Bureau Convention bureau

Senior lecturer at the University of South Africa Academic/event planner

Merryl has an unbridled passion for showcasing South Africa to the business events industry, both locally and internationally. She spearheaded the international buyer programme for Meetings Africa 2017 with great success. Not only did she ensure that the quality of buyers at the show were from the top drawer, but she also spent tireless hours reviewing applications, even though these had already been qualified by an external party and deemed appropriate or inappropriate. Merryl didn’t just take it for granted that the global qualifier had got each and every application correct and personally reviewed each one. She guided the Meetings Africa sales team with great enthusiasm. Although Merryl is often in the background, her efforts are always felt in the forefront. She is an asset to the business events industry. FAST FACT Merryl is an animal lover and has a menagerie of pets.

22 • MEETINGS l july/august 2017

Nellie has been formally employed in academia for the past 13 years. During this time, she has gained practical experience through project involvement, both within the business events industry and in academia. It is essential for her to stay updated with the requirements of an everchanging industry, complemented by sound academic research. Nellie has an intense interest in understanding the industry, to identify learning opportunities and create initiatives and learning material to fill these gaps. Nellie is very good at coaching, developing and motivating her students to do better. She is regularly asked to speak at many industry-related conferences and workshops. She is also an event planner, having organised a number of national and international meetings for her department. FAST FACT Nellie is a Certified Meeting Professional and is a member of the SAACI Tshwane Branch Committee.

MELANIE PRETORIUS Customer relations and quality manager for the CSIR International Convention Centre Venue Melanie has a relentless drive to project a broader impact than just simply delivering results, and demonstrates experience in all of the tasks she is assigned. Apart from having the personality needed to lead, coach, develop and motivate teams, she also has the ability to influence the behaviours of others to achieve goals and get things done. Melanie has a reputation for coming up with new ideas, keeping things fresh and spotting talented staff members. She possesses a genuine passion for the events industry. Melanie is the vice-chair of the SAACI Tshwane Branch Committee and provides a valuable contribution to the development and professionalisation of the industry. FAST FACT Melanie won the National CSIR Emerging Leader Award for the 2015/2016 financial year and, last year, she was a top five finalist for the Standard Bank Rising Stars Award.

ZANDRI SWARTZ Sales ambassador for Century City Conference Centre & Hotel Venue Zandri’s extensive sales experience, spanning across various sectors in the hospitality and events sector, as well as her infectious enthusiasm for both it and her clients, makes her well suited for the role of sales ambassador. Zandri has built lasting relationships with all her clients and she is there whenever they need her, often working extremely long hours to ensure they get what they need. That commitment to exceeding their expectations goes to the heart of the centre’s service commitment to clients and Zandri is a shining example to her colleagues of how it should be done. FAST FACT Zandri’s hard work has not gone unnoticed. While Zandri was working at Budget Car Rental, she was named the Best Corporate Account Manager in 2006, and when she was at Protea Hotels by Marriott, she was voted Sales Executive of the Year for 2014.

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SOUND BITE

the sweetest thing A women with much ambition and creativity, Thuli Mabunda would have liked to be a chemical engineer or a famous holiday singer, if the urge to be a chef hadn’t been so strong.

from scratch – buying the ingredients all over again. I learned to keep the salt and sugar separate when baking.

What is one ingredient you cannot cook without? Real butter. When did you know you wanted to be a chef?

What is the NUMBER oNE mistake when IT COMES TO catering for conferencES? Under-

In 2007, I was working as a waitress at the Rosebank Hotel. I saw the dishes that the chefs produced and it seemed like magic. I decided I was not going to be a waitress for the rest of my life, but I was going to be a chef.

catering. People often over-eat at conferences, which means there’s not enough for everyone.

What is your TOP catering tip? Always make sure

What is the proudest moment in your career as a chef? In 2010, I was sent with two other chefs

you serve fresh foods and don’t compromise on quality.

What is your favourite dish to make? As a pastry chef, it is always a dessert. My favourite is warm chocolate lava pudding with Lindt chocolate and crème anglaise.

What is your favourite kitchen gadget? My rolling pin.

What dish or element are you asked to make most often? Most of the time, it is desserts and pastries. In winter, there’s a big demand for hot puddings, such as Malva pudding, and scones for Café Cru (Montecasino).

Are there any foods you just don’t like? To eat, I’m not fond of prepackaged meals; and to cook, I’m not keen on cooking with seafood.

Did you eat your veggies as a child? Oh yes; my mom sold vegetables so she made sure we always ate them. My favourite was spinach.

What is your favourite food memory? I was baking with my aunt for her stokvel and I accidentally used salt instead of sugar. She wanted to kill me! We had to start

24 • MEETINGS l JULY/AUGUST 2017

ABOUT CHEF THULI Who would have thought that a waitressing job could lead to a wonderful career? Well, in the early years working as a waitress at Rosebank Hotel, Thuli Mabunda became fascinated with the various chefs – watching them as they wielded their magic. When she was approached to be part of a Tsogo Sun learnership programme in the pastry kitchen at the Southern Sun & Towers hotel, she grabbed the opportunity with both hands and has never looked back. Upon completion of the learnership programme, Thuli gained more experience as a junior sous chef before joining Montecasino as the pastry chef, where she is now wielding magic of her own and training other students.

to Thailand on a chef exchange programme for about two weeks. We spent the time at the Rembrandt Hotel in Bangkok learning how they did things and sharing our knowledge of South African cuisine. We also cooked for the South African ambassador, which was a proud moment.

Who in the food world do you most admire? The late great Billy Gallagher. I was a student doing a learnership at the Sandton Sun and he came in often. He loved students and was always very encouraging and supportive of us. He taught us a lot.

What are your favourite foods to cook with? I love cooking desserts, so my favourite ingredients are chocolate, butter and sugar. I love trying new flavours and ideas that people don’t expect in a dessert, such as lemongrass in brûlée.

What do you think is the most challenging ingredient to work with? Couverture chocolate – it needs tempering and can be tricky to work with.

What’s your ‘death row’ meal, as Anthony Bourdain puts it? That would be my hazelnut and white chocolate mousse with peppermint ice cream and passion fruit sauce.

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20 questions

Leading the way Projeni Pather is having the time of her life as the managing director of Exposure Marketing and Communication, the company responsible for MamaMagic. What do you enjoy most about being an exhibition organiser? I love creating

baby and parenting exhibition in Africa.

new concepts and ideas for our exhibitions. We are living in very dynamic times and we constantly need to be on top of the needs of our clients, both exhibitors and visitors/delegates.

Where do you see the events industry in five years’ time?

What three virtues are essential to your job? Passion, integrity and humility.

Which event venue is your favourite? After hosting 23 exhibitions at the Ticketpro Dome, I have to say that it is the most flexible venue to host an exhibition. The team at the Dome is accommodating and always willing to assist. The venue itself gives you over 12 000 m2 of uninhibited space, allowing you to grow your exhibition easily.

What is your top tip for event planning? In order to present the right content at the right venue with the right entertainment, you first have to do your research to ensure that your audience will be receptive to all three elements.

What is the most frustrating aspect of negotiating with exhibition suppliers? Suppliers who overpromise and under-deliver.

Despite events and exhibitions being all about the experience and, therefore, being highly interactive, I think that interactions will be more technology driven. As organisers, we need to ensure that we listen to our audiences and are ready to interact with the right technology to fulfil their expectations.

successful marketing platforms we have created in the baby and parenting industry.

What is the biggest topic that needs addressing in the industry? Recruitment and

service is amazing and he always has my favorite selection of wines from all around the world.

training. The industry needs to work more closely with marketing, sales and communications institutions to ensure that there are students who view the industry as a successful career opportunity.

Where is the best place for a nightcap and what would it be? My hubby’s bar at home. The

What is your favourite food? Red duck curry or pork belly.

We had arranged for the Cape Carnival Minstrels to perform at our exhibitor awards in Cape Town a few years ago. Since they had arrived a bit earlier, we decided to send them into the exhibition halls for MamaMagic, to draw the exhibitors into the awards venue. It was the last half hour of the exhibition so there were still quite a few visitors on the floor and they were not impressed. We received a few choice words from them before they left the venue.

What is the one thing you do better than anyone else? Singing ‘Dancing Queen’ at karaoke.

What is your most prized possession? It has be my brass water pot from my grandmother, who passed away many years ago. I shared a very close bond with her and I know that the brass pot was used at many family celebrations and prayers. I love keeping that heritage alive and it makes me feel very close to her.

What is your proudest moment in the industry?

What is your dream job? It’s

What is your worst item of clothing? I’ve given those away a

Being the organiser of the largest

what I am already doing. I love the

long time ago, so I love everything I

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What is the most embarrassing CD you own? Each of my CDs represents a different time in my life and listening to them takes me back to those moments with a wave of memories that makes me smile.

What is your biggest weakness? Champagne, coffee and chocolate.

What’s your karaoke song of choice? ‘Dancing Queen’ by ABBA.

What is the worst idea you have ever had for an event?

have. I have to admit I have a bit of a fetish for clothes and shoes.

What is the strangest request you have had in the industry? We have been offered a year’s worth of Nando’s for a meet and greet with Barney, the world’s most loved dinosaur, who is on stage at MamaMagic.

Which three guests would you invite a dinner party? Michelle Obama – she is truly inspiring with her humility and compassion. Trevor Noah – for staying true to Africa, and keeping us smiling despite the reality of world politics. JK Rowling – I have read all her books and am completely in awe of her ability to create a mysterious, magical world; I would so love to escape into her magical mind.

MEETINGS l JULY/AUGUST 2017 •

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S P OTL I G H T O N

Africa’s first UFI president The UFI board of directors has elected Craig Newman, CEO of the Johannesburg Expo Centre, as the president of UFI for the 2018/2019 term.

Johannesburg Expo Centre’s application to host the 84th UFI Global Congress in Johannesburg. “I am certain that Craig will do his utmost to make the congress a success for all parties,” says Andreas. “He is a man of action and I am convinced that with his positive personality, open mind, charming character, forward-thinking and can-do attitude, Craig will help expand Africa's footprint in the global exhibitions industry and further UFI’s global growth and development. If not Craig, then who?” "I wish to express my sincere appreciation to the members of the association for their confidence in me to serve as the president of UFI for 2019,” says Craig. “I have endeavoured to bring Africa to the forefront of the global exhibitions industry and I still believe that Africa represents the next frontier for growth and development for UFI. It is an honour to be chosen to represent this outstanding association and I look forward to meeting this challenge head-on."

Dr Andreas Gruchow, president, UFI and Craig Newman, CEO, Johannesburg Expo Centre

he decision was made at a board meeting during the UFI European Conference in Cologne, Germany, and will become effective at the conclusion of the 84th UFI Global Congress, which takes place in November this year. “I am delighted to welcome Craig Newman to his new role as the incoming president of the UFI leadership team,” says Dr Andreas Gruchow, current UFI president. “He has not only been an active member of UFI, but also a leader in the exhibitions and events industry for over 20 years.” In 2014, Craig was elected to the UFI board of directors as well as the UFI executive committee. “Craig has brought meaningful insight and value to the association during his time on the executive committee,” says Andreas. “He has made an incredible contribution from his position as the vice-chair of the UFI Middle East Africa Chapter and I believe that his

appointment as the first African UFI president will also benefit this chapter.” While serving as president, Craig will work closely with incumbent president Corrado Peraboni and outgoing president Andreas Gruchow to make up the Presidential Trio. His duties will include managing UFI at the highest level and helping UFI to continue on its path of global development. Craig convinced Andreas of his commitment to UFI and his tenacity as a leader during the

ABOUT UFI UFI is the leading global association of the world’s tradeshow organisers and exhibition centre operators, as well as the major national and international exhibition associations, and selected partners of the exhibition industry. UFI’s main goal is to

84TH UFI CONGRESS IN SOUTH AFRICA One of the major events that Craig would like to draw the South African industry’s attention to is the 84th UFI Congress, taking place at Sandton Convention Centre, Johannesburg, from 1 to 4 November 2017. This membersonly event is expected to draw over 500 of the most senior-level decision-makers from over 75 countries, making it the best place to meet global industry leaders and showcase your brand. It is also the best place to learn about the issues facing the industry worldwide and to discover new industry trends.

represent, promote and support the business interests of its members and the exhibition industry. UFI directly represents around 50 000 exhibition industry employees globally, and also works closely with its 55 national and regional association members. A total of 725 member organisations in 85 countries around the world are presently

signed up as members. Over 900 international trade fairs proudly bear the UFI-approved label, a quality guarantee for visitors and exhibitors alike. UFI members continue to provide the international business community with a unique marketing medium aimed at developing outstanding face-toface business opportunities.

84TH UFI CONGRESS SPONSORSHIP AND EXHIBITION OPPORTUNITIES South Africa is invited to showcase its brands at the 84th UFI Congress in Johannesburg with a range of exhibitor and sponsorship packages to suit your budget and requirements. These include the following:

28 • MEETINGS l JULY/AUGUST 2017

• Official tour partner R350 000 • AV/staging partner R300 000 • Silver/hosting sponsor R250 000 • Wi-Fi sponsor R100 000

• Escalator sponsor R60 000 • Smoking lounge sponsor R50 000 • Hosts & hostesses sponsor R40 000 • Exhibition booth (standard shell scheme only – 3 m x 2 m ) R60 000 All rates include VAT.

For more information, contact Leighton May: leighton@expocentre.co.za +27 (0)11 494 1920 +27 (0)76 563 1593

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SPIER HOTEL & WINE FARM CONFERENCING At Spier there are 12 meeting venues with different capacities and ambience. The recently refurbished conferencing centre can cater for large and small conferences, business meetings, workshops, seminars and exhibitions. The conferencing facilities are located on the historic wine farm, just 40 minutes from Cape Town and 20 minutes from the airport. Spier is A Fair Trade In Tourism accredited hotel and Conference Centre focused on doing business with integrity. Spierâ&#x20AC;&#x2122;s Conscious Conference package includes environmental and social components, supporting our sustainable business ethos.

Spier is one of the oldest wine farms

in South Africa with a recorded history dating back to 1692

SPIER HOTEL The Hotel is surrounded by historic BoKaap-style buildings that have all been as meticulously nurtured as the pristine natural environment of the farm. Here, 153 rooms are clustered around 6 courtyards, each with its own pool. Spier wine farm is located in the heart of the Stellenbosch winelands, just 20 minutes from Cape Town International Airport.

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Micro-enterprises linked to Spier.

R310 Baden Powell Road, Stellenbosch , 7600 t +27 (21) 809 1100 | f +27 12 809 1134 | e conference@spier.co.za www.spier.co.za

F E A T U RED VE N U ES

Leading by example The forum company’s philosophy is underpinned by innovative style, fine food and art. Its full event management solutions and catering are tailored to your personal needs. The attention to detail, stylish approach and flexibility facilitate the extraordinary experience you are seeking.

hoosing the right venue is a critical decision in the event planning process, because it is not just about hiring a physical space – it’s about finding a team who you can rely on 100%. This is something the forum company takes very seriously. As the Operations Director of the forum company, Kim Roberts insists they provide all of their clients with professional assistance in every aspect required for their event, from start to finish. “And it’s not just about providing what is asked for,” she adds. “Our staff know what has worked in the past, so they are also able to share their expertise, and offer suggestions and find solutions.” And if novel solutions are what your event needs, the forum company is where you will find them. All of their venues, while distinctive in their own right, can be recognised as family because of the range and versatility of the event spaces they offer. Their newly appointed events specialist, Sven Crofton will see to current décor and styling solutions for your event. For tailor-made celebrations anywhere, anytime, enquire about their offering today.

For more, visit theforum.co.za

01 The Forum | The Campus This uncommon conference and event venue offers multiple spaces, inside and out, filled with art and natural light. The large white foyer is especially versatile. “The white interior is a clean slate, so it can easily be changed into many themes,” says Kim. Events planners can conceptualise almost anything for banquet dinners, cocktail parties and exhibitions. Two state of the art auditoriums are also available, seating 204 and 464 people respectively. This, coupled with the venue’s 6 function spaces, 6 conference rooms, 3 board rooms and basement parking for up to 120 vehicles and open-air parking for 400 vehicles, conveniently located in Bryanston, make it a dynamic facility for the meetings and events industry.

The white interior is a clean slate, so it can easily be changed into many themes. You can conceptualise almost anything for banquet dinners, cocktail parties, and exhibitions

02 The Forum | Turbine Hall Turbine Hall’s iconic architecture is right at home in Joburg’s art and cultural precinct, Newtown. This former 1920’s Power Station was restored in 2005, and retains its impressive façade and cavernous spaces, making it an intriguing venue choice. The spaces inside are no less interesting, and include; the Basement (the name contradicts its elegance), the Glass House (with loads of natural light streaming in) and the Southern Boiler House Foyer (industrial chic and versatile). They are all multi-functional and supported by additional facilities, including conference and meeting rooms. The MD of the forum company, Glynis Hyslop, who is passionate about Turbine Hall and the rejuvenation of the city, sums it up perfectly when she says, “It’s a unique space that appeals to a certain character, and its ease of access and multi levelled venue work for more diverse functions and requirements – but it can also be the perfect meeting point in the city scape!”

03 The Forum | Embassy Hill Embassy Hill located in Constantia, Cape Town is also a heritage-rich building. The GM, Jono Lawson, says, “It’s a former Dutch embassy landmark, which has been lovingly refurbished to offer guests something a bit more personal, a luxurious home away from home experience.” It has spectacular 180 degree views of mountains, ocean and wine farms – all of which are only moments away. While being one of the smaller venues on the company’s portfolio, embassy hill can still accommodate up to 150 delegates for a conference or wedding. “We have four conference venues and four entertainment

30 • MEETINGS l JULY/AUGUST 2017

It’s a unique space that appeals to a certain character, and its ease of access and multi levelled venue work for more diverse functions and requirements

Historic architecture and carefully selected decor are harmoniously blended to create a space set apart from the daily hustle and bustle of Cape Town and dining spaces, from intimate to larger options, offering state of the art wireless presenting, as well as a big top lawn area for the perfect outside affair” adds Jono. Four luxury rooms are also available for guests who wish to stay over. The forum company’s award-winning, five star catering is all done in-house. They believe in an artisanal and bespoke approach to food that is of the highest quality, creative and is traditionally made.

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Introducing the Tsogo Sun Sandton Mile

FACTS & FIGURES

1001 Tsogo Sun beds

326 at Sandton Sun, 231 at InterContinental Johannesburg Sandton Towers and 444 at Garden Court Sandton City

FOUR

PENTHOUSES 1 at InterContinental Johannesburg Sandton Towers and 3 at Sandton Sun

1 Tsogo Sun Sandton Mile’s versatile food and beverage offering incorporates an array of restaurants, including San Restaurant, Deck & Bar, The Atrium and Riffs Bar & Grill, operated by a diverse team of highly-trained chefs. These venues provide a platform for events of any size – from romantic, candle-lit dinners for two to banquet dinners for up to 2 500 guests. There is a meal for every palate and every budget

(1) Sandton Convention Centre (2) Sandton Sun (3) InterContinental Johannesburg Sandton Towers

(4) Garden Court Sandton City

Sandton’s conferencing and events powerhouse

An award-winning spa is located in Sandton Sun

Imagine a place where conference delegates can escape, filled with experiences offering fine restaurants, stylish accommodation, multiple event spaces and an abundance of relaxing activities. If you can imagine this, then you've pictured the Tsogo Sun Sandton Mile.

Complimentary Wi-Fi is available to guests at each property

onveniently situated in the heart of Johannesburg’s economic capital, Sandton is home to the richest square mile in Africa and to four flagship Tsogo Sun properties. The luxurious Sandton Sun and InterContinental Johannesburg Sandton Towers and select service Garden Court Sandton City hotels flank the world-class Sandton Convention Centre which has over 22 000 m2 of meeting, exhibition and event space. This multipurpose exhibition and convention centre – built to international standards and

designed as a blank canvas for the event planner – can host meetings, conferences, exhibitions and special events of virtually any size and nature. As a result the Sandton Convention Centre attracts tens of thousands of visitors each year. Free time allows delegates to explore the myriad restaurants, shopping centres and the entertainment offering in the surrounding area, which includes a theatre and movies. Delegates staying on the Tsogo Sun Sandton Mile have endless options in terms of how they spend their leisure time.

tsogosun • SandtonConventionCentre • SandtonSun • InterContinentalJohannesburgSandtonTowers

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A DAY IN THE LIFE OF A CONFERENCE DELEGATE

The Tsogo Sun Sandton Mile is synonymous with accessibility – not just for large, multinational trade shows and exhibitions, but also for meetings and conferences for small groups

DAY ONE - CHECK IN Easy access and the right facilities are a must for discerning delegates.Tsogo Sun Sandton Mile’s central position provides easy access to and from O.R. Tambo International Airport, Gautrain rapid rail and the Sandton CBD. Delegates staying at any of the Tsogo Sun hotels on the Sandton Mile are able to make use of the complimentary shuttles to and from the Sandton Gautrain Station. Those driving to the Tsogo Sun Sandton Mile will be able to find safe and secure parking at the hotels.

1 When checking in and during your entire stay on the Tsogo Sun Sandton Mile, expect to receive outstanding service. The Tsogo Sun staff are friendly, efficient and will go above and beyond the call of duty to ensure that your expectations are exceeded. (1) Enjoy delicious meals at Riffs Bar & Grill at Garden Court Sandton City (2) While staying on the Tsogo Sun Sandton Mile, guests are assured a pleasant stay

(3) San Deck at Sandton Sun is the perfect spot for a cocktail after a long day of conferencing

Once checked-in, delegates will be able to make use of complimentary Wi-Fi to catch up on work. All the hotels have business suites with facilities to print, copy or scan. After a day of travelling/conferencing, there is nothing better than indulging in a relaxing cocktail and a sumptuous meal. The varied menu at Riffs Bar & Grill at Garden Court Sandton City includes grill-house favourites like burgers, steaks and ribs along with a choice of starters, salads and light meals, such as pub favourite battered fish and chips, as well as a selection of decadent desserts. Riffs Bar & Grill is definitely one of Sandton’s best-kept secrets. If magical African sunsets and trendy cocktails are what you are after, then San Deck at Sandton Sun is the place to go. This celebrated outdoor venue boasts scintillating views of the surrounding Sandton skyline. Three large fire pits, lounge seating and trendy décor make this a must for any visitor to Johannesburg.

A skywalk connects InterContinental Johannesburg Sandton Towers and Sandton Convention Centre to Sandton City, while Sandton Sun has direct access to the shopping centre via the Diamond Walk. Another skywalk connects the Sandton Convention Centre to the Michelangelo Towers

InterContinental Johannesburg Sandton Towers boasts a private state-of-the-art gym

All hotels are within walking distance of the Sandton Gautrain Station. A complimentary Gautrain shuttle service to all three Tsogo Sun Sandton Mile hotels provides delegates with a direct connection to O.R. Tambo International Airport and other Gautrain Stations

@tsogosun • @SandtonEvents • @SandtonSun • @ICSandtonTowers

#TsogoSandtonMile

DAY TWO – start OF THE EVENT For actively fit conference delegates, the Tsogo Sun Sandton Mile boasts four different running routes ranging from 2.6 km to 4.6 km while the gym at InterContinental Johannesburg Sandton Towers houses the latest fitness equipment. Delegates staying at the Sandton Sun also have access to this gym.Those staying at Garden Court Sandton City can enjoy a workout at that hotel’s own gym.

NO BREAKFAST AND LUNCH RUSH Woke up hungry or worked up an appetite from your morning exercise? The Tsogo Sun Sandton Mile hotels are renowned for their mouth-watering breakfast buffets.The freshest ingredients are expertly prepared under the authority of award-winning chefs who pride themselves on quality and originality. There is also no need to rush your breakfast as Sandton Sun and InterContinental Johannesburg Sandton Towers have direct access to the Sandton Convention Centre via a skywalk and it is a short, safe walk from Garden Court Sandton City. If you want a special lunch or need some alone time, The Atrium Restaurant & Bar at InterContinental Johannesburg Sandton Towers offers guests a distinctive dining experience that combines classic cuisine with contemporary influences and favourites. Being mindful of the time restraints delegates face, this hotel offers delegates the option of a pre-ordered lunch. Simply arrive at the restaurant during your lunch break and your meal will be ready, ensuring that you arrive back at your conference or exhibition within an hour.

SHOP TILL YOU DROP The Tsogo Sun Sandton Mile is on the doorstep of some of Africa’s most prestigious shopping centres. Sandton City, Nelson Mandela Square and The Michelangelo Towers are home to major international and local brands, boutiques and fine-dining restaurants. When your conference or exhibition wraps up for the day, why not shop for some of the world's most desirable brands? From its sixth floor, Sandton Sun offers direct access to Sandton City’s renowned Diamond Walk.

6 (4) With the latest fitness equipment, the gym at InterContinental Johannesburg Sandton Towers is a haven for actively fit conference delegates (5) Breakfast at Garden Court Sandton City focuses on fresh ingredients (6) The Atrium Restaurant & Bar at InterContinental Johannesburg Sandton Towers lunch options are suited to the busy delegate (7) Some of Africa's best shopping centres are on the doorstep of the Tsogo Sun's Sandton Mile

tsogosun • SandtonConventionCentre • SandtonSun • InterContinentalJohannesburgSandtonTowers

#TsogoSandtonMile

9 (8) Sandton Sun Spa's signature treatment, the Sea Whisperer, guarantees the ulitimate in relaxation (9) Auto & General Theatre on the Square stages top productions

8 RELAX OR UNWIND If it’s R&R you are after, the award-winning Sandton Sun Spa is the place for you. It is an oasis of relaxation, rejuvenation, and indulgence. Spa guests can enjoy a soothing and healing experience at the hands of professional trained therapists.The spa’s signature treatment, the Sea Whisperer, is an enchanting fusion of massage styles from around the world – the ultimate offering from a menu that has been designed to rejuvenate the mind, body and soul.There are eight en-suite treatment rooms, including a couples’ dualtreatment room.The spa is open seven days a week from 08:00 to 21:00.

TANTALISE THE TASTEBUDS Trendy, elegant and memorable, dining at Sandton Sun’s San Restaurant offers guests the opportunity to experience fine dining, a relaxed atmosphere and superbly attentive service.The menu constantly changes, creating variety and showcasing the best ingredients that South Africa has to offer. San Restaurant also offers semi-private and private dining venues, which are ideal for small groups, functions and exclusive dinners.

(10) B e sure to take your photo with Madiba when you visit Nelson Mandela Square. The statue is 6m tall and weighs a whopping 2.5 tonnes

DID YOU KNOW? Guests staying at any of the Tsogo Sun hotels located on the Tsogo Sun Sandton Mile enjoy an integrated billing system.This means that you can eat at any of the hotel’s restaurants, enjoy sundowners at any of the bars and have a treatment at Sandton Sun Spa and charge it your room.You will be presented with one bill for your entire stay on the Tsogo Sun Sandton Mile. Now that’s convenience at your fingertips.

@tsogosun • @SandtonEvents • @SandtonSun • @ICSandtonTowers

(11) S andton Sun’s San Restaurant offers fine dining at its best

An after-dinner theatre production is highly recommended. Described as “the life and soul of Nelson Mandela Square”, the Auto & General Theatre on the Square stages evening productions starring leading performers in local and international plays, comedies and musicals.

WALKING WITH GAINTS While exploring at Nelson Mandela Square, snapping a photo alongside the iconic statue of Madiba is a must. Visitors to Nelson Mandela Square can't help but be inspired by the grandeur of the imposing 6m tall bronze statue of Nelson Madela and the memory of his lasting legacy. It is certainly a talking point for the many diners enjoying a meal under African skies. Don’t forget to pack a selfie stick the next time you come to Sandton for a conference.

DAY THREE – FINAL DAY OF EVENT AND CHECK OUT If your conference runs later than the hotel’s check-out time, the friendly Tsogo Sun team allows for baggage storage while you attend the last part of your conference. Easy access to transport links or a shuttle that takes guests to the Sandton Gautrain Station – once on board the Gautrain, it is a mere 14 minutes to arrival at O.R.Tambo International Airport. A stay on the Tsogo Sun Sandton Mile is a rich and rewarding experience with great service and new memories that will inspire guests to plan their next visit.

#TsogoSandtonMile

FACTS & FIGURES

10 000

people can be accommodated at SCC at any given time

AWARD WINNING Sandton Convention Centre started a proud, awardwinning trend in 2001 with a Fulton Award in the Design Aspects Category for its architecture. Since then, it has been the recipient of many industry awards and accolades, including multiple awards for technical, venue, conservation, management and people excellence

10 600 parking pays are available in the immediate vicinity of SCC

While at Sandton Convention Centre, make sure to look out for the magnificent curated art collection, which displays more than 100 pieces throughout the venue. These showcase some of the finest, most progressive works by artists from all over Southern Africa

Infinite possibilities From pre-event planning, right up to the preparation and presentation of each meal, Sandton Convention Centre’s professional team pursues every detail to great success.

his award-winning convention centre offers some of the most advanced technology available for convention and exhibition centres anywhere in the world. Multiple events can be staged simultaneously on the four main levels, accommodating up to 10 000 visitors at any one time. A team of highly trained staff is on hand to provide an extensive range of support services.

WORLD-CLASS EVENT SPACES Venues at Sandton Convention Centre range from an intimate 10-seat function room to the Pavilion, which can comfortably cater for up to 4 500 cocktail guests. However, the centre provides not only world-class venues, but also a range of services and amenities in line with international standards. A few of the extensive services offered to clients include: • AUDIOVISUAL The venue provides a dedicated audiovisual event specialist along with leading technological equipment to ensure a superior event experience every time. • CATERING The executive chef along with his team of well-trained staff prepare delectable meals. Sandton

Convention Centre is well-equipped to cater for large events, weddings, banquets and any special dietary requirements. • Décor Whatever the event, the events team can help personalise it to your requirements. Experienced specialists will ensure your décor creates a lasting impression of style, contemporary elegance and hospitality. In addition, Sandton Convention Centre provides a full range of services and amenities, including 24-hour security, cleaning, freight and drapage. World-class facilities with the latest technology can accommodate every expectation. By combining the perfect location with an outstanding team, you can be assured of a winning event at Sandton Convention Centre.

Venues at Sandton Convention Centre range from an intimate 10-seat function room to the Pavilion, which can comfortably cater for up to 4 500 cocktail guests

tsogosun • SandtonConventionCentre • SandtonSun • InterContinentalJohannesburgSandtonTowers

#TsogoSandtonMile

SANDTON'S Leading hotels When it comes to Sandton hotel accommodation, the properties on Tsogo Sun Sandton Mile deliver a high standard of style, comfort and service. No matter the budget, there will be a room type that suits your needs.

SANDTON SUN Regarded by local and international guests as one of the finest luxury hotels in Johannesburg, Sandton Sun has become synonymous with style and timeless hospitality.

WHAT MAKES IT UNIQUE • It is connected via a skywalk to Sandton Convention Centre • Guests have direct access from the sixth floor of the hotel to Sandton City and the prestigious Diamond Walk, which houses the world’s most luxurious retail brands • 326 recently refurbished luxury rooms • Three presidential suites are available for VIPs • A selection of seven separate business-suite meeting rooms, including four meeting rooms and three conference rooms, which can cater for up to 200 delegates. The meeting rooms offer privacy and a full range of services, ensuring every requirement is met • San Restaurant, Bar & Deck boast some of the most spectacular views in Sandton along with a superb selection of culinary delights • The Show Kitchen, situated alongside San Restaurant, is perfect for guests (max eight) who wish to dine while engaging with the chefs • San Restaurant is carbon-footprint neutral, and uses infrared technology to break down pollutants • Guests have access to a well-equipped fitness centre +27 (0)11 780 5000 sandtonsun.reservations@tsogosun.com

INTERCONTINENTAL JOHANNESBURG SANDTON TOWERS

GARDEN COURT SANDTON CITY

With its stately foyer – complete with palm trees, Koi fish pond and Greek mythological references – this award-winning hotel offers visitors a luxurious and enjoyable stay.

Functional urban design, affordable rates and technology combine to create a 444-room city hotel that is informal and relaxed, but which still offers outstanding service and convenience in central Sandton.

WHAT MAKES IT UNIQUE

• This five-star hotel offers 231 stylish, elegantly appointed luxury rooms with a full range of services and amenities • The double-storey penthouse suite ensures VIPs enjoy a level of luxury synonymous with the brand. The suite includes a kitchen, lounge, dining room, two bathrooms, sitting room, upstairs bedroom and the services of a butler • The Club InterContinental floor offers two spacious private lounges, perfect for exclusive social or business interactions. Daily breakfast, snacks and evening cocktails are served on the Club Floor. High-speed Wi-Fi and a 24-hour butler service are just a few of the many Club InterContinental privileges • The hotel boasts a fully equipped, state-of-theart gym with change rooms and a steam room • Whether to swim, simply relax on the deck or enjoy sundowners, the swimming pool is the perfect space for some downtime after a long day of conferencing • Memorable dining with an African flair is available at The Atrium Restaurant & Bar • The hotel is connected to Sandton City and the Sandton Convention Centre via a skywalk • Underground parking is available for hotel guests

• It is a short walk to Sandton Convention Centre and Sandton City from this Tsogo Sun hotel • There are 444 attractive well-appointed en-suite rooms, furnished in a style that is clean, contemporary and affordable, with an emphasis on easy living • There are two small, fully equipped meeting rooms ideal for boardroom meetings • Underground parking is available for hotel guests • A fitness centre offers an environment where you can recharge your mind, body and spirit – leaving you refreshed and rejuvenated • The sparkling outdoor swimming pool surrounded by a tranquil garden area and patio is a rarity in the heart of the city • Business-friendly self-service workstations ensure that guests stay on top of their work • Riffs Bar & Grill offers a variety of delicious meals accompanied by timeless music favourites

+27 (0)11 780 5555 reservations@icsandtontowers.com

@tsogosun • @SandtonEvents • @SandtonSun • @ICSandtonTowers

+27 (0)11 269 7000 gcsandtoncity.reservations@tsogosun.com

For more info visit tsogosun.com #TsogoSandtonMile

B EST P R A CT I CE

A Toast to 2017

Although the summer holidays feel far away, now is the time to start planning your year-end function. The more time you have for this, the better your chances of wowing your guests and ending the year on a terrific note.

ear-end functions aren’t just an excuse to have some fun; they are a time-honoured tradition that serves an important purpose. Thanking your guests (whether they are staff or clients) for their hard work, while you celebrate your collective successes, is a hugely effective way to make people feel valued, build loyalty and inspire ongoing motivation. And it is these kinds of outcomes – though vague and hard to measure – that are vital to a company’s success. Of course, it’s important that you have the right kind of event. An event that is badly organised or in poor taste could do more harm than good. Careful planning is a must.

START NOW

Turn to page 32 for ways to create fabulous year-end functions

While you already know this, it bears repeating: the more time you have to plan an event, the more probable it will be a knock-out success. This is especially relevant when you consider year-end functions. You are likely to already know if you will be having one, so whether you are using an event planner or doing it yourself, there is no excuse to not get started now. Aside from ensuring a great end product, early

planning will enable you to reap a host of other benefits. For example: •Y ou might be able to scoop up good deals. •Y ou’ll have a far better chance of sticking to your budget without compromising the quality of the event. •B y being able to send out ‘save the date’ invites in good time, you can secure a high attendance and create some excitement and buzz for the event (which can be motivating when your staff are working long hours). • You can avoid last-minute fiascos, like not being able to find an available venue that you like! Whatever you decide to do for your function, event planners all agree that a big budget is not a requirement for a superb event. While it can certainly help, being organised, creative and planning in advance are the true ingredients to a great end-of-year celebration. >>>

Take the online Q&A test and start gaining credits. www.theplanner.guru

MEETINGS l JULY/AUGUST 2017 •

best practice

EXPERT opinion Your guide to successful year-end events

Angelique van der Merwe

Beatrix Lourens

Fatima Omar

Marketing manager, DeHoek Country Hotel, Restaurant and Conference Venue

Founder and owner, Beatrix Events

Founder and managing director, Divaz Event Management

GET EXPERIENTIAL

TOP TRENDS

BE WARY

Experiential trends are definitely taking priority, and organisers are keen to try new things like craft beer menu pairings, chocolate truffle-making courses, gin tastings and foodie experiences.

Most corporates are opting for informal, interactive and fun events instead of black-tie functions. Food trucks and/or stations are still hugely popular. And themed events will always be big when it comes to year-end events.

One of the worst things to go wrong is having poor entertainment. It affects the whole vibe of the event. Thinking like a guest will help you imagine the experience they would like to have. And always be sensitive to various religions and cultures when selecting a theme.

A ROOKIE MISTAKE

THE WORST MISTAKE

One of the worst mistakes people make is not going to the venue, and relying on the website alone. Visiting the venue and meeting with your coordinator are of utmost importance. In the long run, this could be the difference between a successful event and a disaster.

Not setting a budget is definitely the number one mistake most companies make when organising any event.

DON’T DO THIS • Don’t always theme an event. Be creative but don’t think themed events are the only way to make an event fun. A badly done theme can easily come across as cheap. • Be generous, but don’t let your team drive if they have had too much to drink. Consider offering transport or staying over.

IT’S IN THE DETAIL Do fun, innovative event ideas. Employees must feel spoilt and the event should resonate with everyone attending. And don’t compromise on the quality due to budget limitations.

Look at venues that are not so well known, and consider the newcomers too. Ask around. Facebook is a great source of referrals, and a third-party recommendation is better than Google. And don’t think because one quotation is higher than another that you have to go for the cheaper option. Look at the value-adds, which can influence the bottom line. Also consider the quality of service and food that you will receive. Will the venue add to your frustrations? Or will it really go the extra mile for you?

32 • MEETINGS l JULY/AUGUST 2017

Cheap and nasty decor. I understand trying to save costs, but there are ways to do it that ensure the quality of the event isn’t compromised. Also, don’t assume everyone drinks alcohol and eats meat. Make sure all dietary requirements are catered for, all at equal standards. And don’t spend the evening talking business!

A FAVOURITE THEME ON A BUDGET? Ensure that the venue has waiters, caterers, furniture and linen, and that they don’t charge extra for these.

A PERSONAL FAVOURITE CHOOSING A VENUE

NO-NOS

Two years ago, we organised a Great Gatsby themed event. It involved a three-day set-up of marquees, DJ booths, exquisite flooring, high-end furniture pieces, an orchid wall and 10 chandeliers – we left no stone unturned and the result was just perfection.

TOP TIP Have a clear brief and outline of the demographics of the attendees, including their likes, dislikes and any other relevant requirements

One of the best events we organised involved bringing the beach to the client in a playful and imaginative way. The decor had a beach vibe, and we had indoor beach volleyball and a number of other interactive indoor games that catered for a vast target audience. And with an awesome DJ, we had guests dancing up a storm!

FIND THE RIGHT SPACE • Is it in a good location? Will the traffic cause any problems? • Is there suitable parking? • If your staff use public transport, is it readily accessible for them? • Security – will your staff be safe on the night? • Can they provide quality food? • Are they flexible and accommodating? This goes a long way towards getting the event you want.

www.theplanner.guru

need reliable VENUEs?

Clare Neall Managing editor, www.eventstuff.co.za

VOTE ON IT Give your team an opportunity or a vote to decide on what they would like to do – that's one step in the right direction to winning hearts and minds!

GIVING BACK I think some companies may want to look at a charitable initiative – either participating in an event where the team can proudly make a difference, or even just donating and delivering collected items.

NO BUDGET? I think it is important to motivate and incentivise staff, even if you don’t have a big budget. Plan something, no matter how small. Be creative and clever. Year-end is a happy time with holidays looming, so even if a cost-effective event is planned at a senior executive’s house, for example, saying thank you never goes amiss, and a little bit of time off and celebration are always welcome!

PET HATE

www.theplanner.guru is the place to find them

Having a party in one's work environment! There’s nothing worse than celebrating around your desk.

AND DON’T FORGET • Start looking at your budgets now (half way through the year). • People remember moments and campaigns, so have some fun with the invitation ideas and themes. • Do as many site visits as possible, to make sure you pick the right place for your invitees. • Book early. • And lastly – make it an unforgettable party!

In addition to finding top quality venues, www.theplanner.guru highlights various planning tools that you can use. It will also provide you with innovative concepts, creative designs and event trends. With e-books, case studies, webinars and infographics, there is no need to go anywhere else for the information you need and the suppliers you want.

celebratING

ANTO_Meetings Magazine Image.indd 1

the good times This year has definitely flown by and, of course, with end of the year closing in, it’s time to start planning year-end soirees. Avianto is the obvious choice for that well-earned celebration.

urrounded by the Zwartkoppies, on the banks of the Crocodile River, and just half an hour from Johannesburg and Pretoria, rests Avianto – a European-inspired village that has established itself as a creative stimulus for intimate getaways, gorgeous wedding celebrations, focused team-building conferences and glittering functions.

BESPOKE SOLUTIONS For 20 years, the team at Avianto has made sure that any event it has been involved with exceeds expectations. As such, you do not need to be concerned that important details will be missed at your year-end function. When it comes to the selection of corporate year-end function venues, you will be spoiled for choice at Avianto. The venue consists of the Village Hotel, the well-known Banquet Hall with its charming and beautiful nondenominational Chapel, the magnificent Ballroom, the Fireside Room for a more intimate function, and the state-of-the-art conference centres, consisting of eight separate conference rooms and a lounge. Avianto offers different picnic areas set alongside the Crocodile River, perfect for a small function for up to 80 guests. The Boma is also available for outdoor functions.

34 • MEETINGS l JULY/AUGUST 2017

“The long-term success of any company is all about the why and not the what. From the day I started Avianto, it has always been about exceeding people's expectations and fulfilling their dreams, as this totally satisfies a need aligned to my core values.” Trevor D'Oliveira, owner

MOUTH-WATERING MENUS When you arrange a function at Avianto, rest assured that your meal will be beautifully prepared and presented. The professional chefs are skilled at preparing delicious food to match both your taste, the size of your function and your particular budget. The extensive menus are interchangeable to accommodate your personal requirements.

BOOK NOW When it comes to booking year-end function venues, do not wait until two or three weeks before the event date. Spaces are booked quickly and, for any event to be successful, planning in advance is essential. Avianto is on hand to ensure the most memorable of year-end functions. +27 (0)11 668 3000 info@avianto.co.za avianto.co.za

2017/06/20 11:10

IT’S YOUR PARTY Avoid the rush and book your client’s year-end function now. Choose from one of these great packages from Avianto. Prime weekends are still available at unbelievable rates. OFFICE PARTY LUNCHES AT CAFÉ CIELO WHEN November and December (Monday to Friday from 12:30) NUMBER OF GUESTS Maximum of 30 pax INCLUDES • a glass of sparkling wine on arrival • beautifully decorated tables with crackers • plated three-course meal EXCLUDES • beverages — charged on consumption • private venue

PRIVATE WEEKDAY FUNCTIONS WHEN Any Monday to Thursday NUMBER OF GUESTS Minimum of 40 pax INCLUDES • private venue • c hoice of of three plated or three buffet menus (various options available depending on budget) • barmen and waiters •w elcome drink (Avianto’s signature punch) EXCLUDES • beverages — charged on consumption • the day before a public holiday

PRIVATE WEEKEND FUNCTIONS WHEN Any Friday or Saturday (few prime dates left) NUMBER OF GUESTS • minimum of 100 pax for Friday • minimum of 120 pax for Saturday INCLUDES • private venue • s election of three plated or three buffet menus (various options available depending on budget) • barmen and waiters •w elcome drink (Avianto’s signature punch) • canapés on arrival •o ne bottle of JC Le Roux and one jug of fruit cocktail or orange juice per table of 10 pax EXCLUDES • beverages charged on consumption • the day before a public holiday

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0 AM

B EST P R A CT I CE

make your events

stand out There are some fantastic acts out there for event planners, but ensuring that you pick the right entertainment for your private party or corporate event is crucial. Not only that, guests will expect to remember the occasion. Here are a few tips to help you on your way.

1 2 3 4 5

DO YOUR RESEARCH

This tip sounds obvious but you’d be surprised how many people don’t do their research prior to booking. Look at photos, watch YouTube videos and assess reviews online. Entertainment isn’t cheap, so it’s always best to give yourself some peace of mind and guarantee that you are getting what you are paying for. You can also search for entertainment acts and speak to them directly at large-scale events.

www.theplanner.guru

PICK ENTERTAINMENT TO SET THE TONE Entertainment is essential for setting the tone of your event. Choosing a standup comedian will provide a completely different mood to a glowing dance show. Pick carefully depending on the demographic and aims.

KNOW YOUR LIMITS

Before signing on the dotted line, be sure to find out about any sound limiters the venue you’re hosting in might have in place or you may not be able to book that rocking function band you’ve had your eye on.

DON’T HIDE YOUR ENTERTAINMENT

Many events place their background music in the corner, which is fine but ultimately forgettable. Many of our best memories are related to entertainment-based experiences, so be sure to utilise your booking to their full potential by placing them front and centre within your venue.

GO BESPOKE

If you want something truly special that will undoubtedly carry the wow factor, why not go bespoke? Incorporating your theme and coming up with something unique is all part of creating your own act and ensures that guests will walk away having been absolutely stunned by the entertainment you’ve provided. Take the online Q&A test and start gaining credits. www.theplanner.guru

MEETINGS l JULY/AUGUST 2017 •

best practice

The X-Factor acts A successful corporate event comes down to many factors including location, food, atmosphere and, of course, the all-important entertainment. Meetings shares its top acts to make your guests go gaga.

Picture Steve Casting

TRIPLE THREAT Johannesburg-based Andy Klee has become well known as an entertainer in the corporate market. Her repertoire and performance styles are extensive, with the ability to perform all styles of music from classical to jazz, rock ‘n rock and dance. Andy works as a solo artist or in a vocal and saxophone/violin duo called Vivo! as well as in an all-girl corporate band called Fever. Andy is also an experienced MC and voiceover artist, and hosts events ranging from corporate launches through to cocktail events and golf days. Representing high-end corporate companies, Andy understands and delivers the great professionalism in speech and communication that these companies identify with. Andy prides herself on professionalism, audience interaction and complete client liaison, so that every aspect of an event is made extra special. +27 (0)82 966 2856 | andy@klee.co.za | klee.co.za

SOULFUL SESSIONS DeeVah is an established and internationally recognised singer, songwriter, performer, independent recording artist, producer, composer, theatre actor and trained ballet and jazz dancer. She loves performing and entertaining, taking on the stage and spotlight in her own authentic way. She is a fully experienced and well-rounded artist who performs with her two-piece vocal and piano band, alongside her music director and piano player, Mbuso Ndlovu. There is also a full performance band that accompanies her for big performances. +27 (0)83 303 5999 | +27 (0)78 624 1996 deevahbookings@gmail.com deevahonline.tumblr.com

Candy Shoppe is Andy Klee's new corporate offering with Cathy Del Mei. The show takes sugar-rushed guests right back to the 50s in unique style.

HITTING THE RIGHT NOTES Household name Danny K sang his way into South African hearts almost 20 years ago – but there are now audiences around the country surprised to hear the multitalented singer, songwriter, producer and businessman deliver inspiring keynote addresses. Best known for his SAMA award-winning hits and the non-profit organisation SHOUT, which he co-founded in 2007, Danny continues to reinvent himself in the public eye, appealing to even the most tough and cynical audiences. Danny has crafted a disarmingly candid keynote speech that explores the personal and business challenges he has met on the often bumpy road to success. Not shy to show his vulnerability, he is able to inspire virtually anyone to overcome self-limiting beliefs. What sets him apart as a speaker is the fact that he weaves singing and music into this charismatic presentation. +27 (0)11 465 4410| paul@uniquespeakerbureau.com uniquespeakerbureau.com

36 • MEETINGS l JULY/AUGUST 2017

PURE Dynamite in a small package When beautiful, petite YAEL walks on stage to sing, you cannot help but be surprised and mesmerised by the power, passion and purity of her voice. Performing in diverse styles from operatic arias, contemporary to rock, YAEL’s repertoire extends across various languages – English, French, Italian, Spanish, German, Hebrew, Yiddish and Zulu. YAEL’s debut album, symbolically called Fly Away, was released in November 2016 and explores a diverse mix of classical, rock and contemporary songs including songs originally written by David Foster, Madonna, Brian May, Mick Jagger, Albert Hammond and Barbra Streisand. The album was produced by Richard Loring, a multiple lifetime achievement awardee, who says, “In my 50 years in the entertainment industry, producing and nurturing talent, I have rarely found a voice so pure and powerful.” YAEL’s most recent accolade was being selected by SA Rugby to perform the French national anthem at the opening test match between South Africa and France. yael.co.za

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#TOPACTS

CLASSICAL TWIST Urban Strings presents its latest speciality act – The Urban Harpists, the first of its kind in Africa. Launched in October last year, this original harp duo exudes visual flair and musical excellence. Both members are internationally trained at the Interlochen Academy for the Creative Arts in Michigan, United States. Fronted by Jude Harpstar, a semi-finalist on SA’s Got Talent 2014 and scholar at Oberlin Conservatory and the California Institute of the Arts, Urban Strings covers all genres with an extensive repertoire, suitable for all occasions. +27 (0)76 651 2433 | larah@urbanstrings.co.za urbanstrings.co.za

A ROYAL AFFAIR Serving macarons at any shindig is an easy win. Honestly, they’re so wildly indulgent and beautiful that they almost sell themselves. But in case your guests need to be persuaded, the Macaron Queens are there to help. These handmade meringue shells, sandwiched together with luxurious ganache, have the ability to transport a person to a world of bold and varied flavours. The Macaron Queens are the perfect way to end off an event with a dash of sweetness – a fresh way to serve dessert. Choose from an array of colours and flavours that can be paired with any menu or cocktail list. 0860 697837 info@oysterking.co.za oysterking.co.za

It's MAGIC At only 24 years old, ‘Glamipulator’ Olwethu Dyantyi has already achieved tremendous accomplishments for such a young performer. Olwethu is an extremely talented and hardworking magician, with his major claim to fame being his card artistry. Olwethu blew away the judges of reality TV show SA’s Got Talent in 2013, eventually being placed as one of the top six finalists. He is a silver medallion graduate of the College of Magic in Cape Town and the 2015 South African Grand Prix Magic Champion. He has not only performed on stages in South Africa but he has also taken his passion and talent for magic and captivated audiences in theatres in Las Vegas, Italy, the UK and China. +27 (0)83 381 5236 stan@corporate-entertainment.co.za bigtime-entertainment.co.za

DID YOU KNOW? Only at the beginning of the 20th century did the macaron become a double-decker affair. Pierre Desfontaines, the grandson of Louis Ernest Laduree, had the idea to fill them with a chocolate ganache and stick them together.

LARGER THAN LIFE 3 Tons of Fun has emerged over the last eight years as one of Cape Town's and South Africa's most loved all-female groups. The larger-than-life trio wow their audience with a mix of showstoppers from the disco era, as well as well-known and -loved pop, African and dance music. This fun-filled musical spectacular keeps attracting full houses to its popular cabaret show runs, which have included Paradise Road, An African Dream, and Single Ladies. The group is in great demand on the corporate and special events circuit throughout South Africa and has performed at functions for top companies including, among others, Standard Bank, Ernst & Young, BOE, Sanlam, Transnet, Bidvest, Pick n Pay, Rabie Properties, IBM and Ericsson. 3 Tons of Fun comprises Bulelwa Sakayi (mezzo soprano), Michelle Thomas (alto) and Sthe Mfuphi (alto and mezzo). +27 (0)78 563 8617 | glenda@c2cmanagement.co.za 3tonsoffun.co.za

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THE NATION’S TANNIE Evita Bezuidenhout has been part of South Africans’ lives for the last 30 years, since her introduction in 1982 as the South African Ambassador to the Homeland of Bapetikosweti. She is probably the closest thing we have to the Queen Mother, and because she does not use bad language or tasteless references, her audiences have grown to include citizens from all walks of life, from executives to trade unionists, reflecting the many cultures of South Africa, all united by a diverse and uncomplicated sense of humour. Jokes are funny, but the truth can be even more outrageous. Laughing at our fear can help lessen it. Confronting the complex and worrying realities of our 23-year-old democracy with humour has proved to be enriching and enlightening. It is also great entertainment. She has become used to being the most famous white woman in South Africa, if not Africa. And she is now also the most famous white woman in the ANC. After having joined the party when her grandchildren challenged her to protect democracy, so that one day when they needed it, the freedom to vote would still be a sacred right, she is back in active politics. To her, the balancing act of life in our rainbow democracy is too often a case of glass half-full or glass half-empty. Evita uses humour and hope with respect and optimism to make her point: the people must lead and the government will follow. In English or Afrikaans, or bilingual with necessary nods in the direction of the other nine official languages, the presentation is ideally 30 to 40 minutes long. Experience has shown that Evita’s talk, set among other speeches of substance and maybe not many laughs, creates a successful balance for the audience. +27 (0)11 465 4410 paul@uniquespeakerbureau.com uniquespeakerbureau.com

MEETINGS l JULY/AUGUST 2017 •

best practice

3 THINGS THEMES CAN DO FOR YOUR EVENT 1 THEMES BRING THE WHOLE THING

The importance of event themes For George Sutherland, having a theme at your event can be an excellent way to increase audience interest and participation, reinforce your business brand, or just step up the fun factor.

ith a bit of planning and careful thought towards the image you want to project, you can have a stunning theme for your event, without having to burn a huge hole in your budget. “A theme is not a silly party. It is a meaningful reflection and interpretation of your event’s goals and objectives. It functions as the elevator pitch for your conference and helps people understand, in a very short period of time, what your event is trying to accomplish,” says content marketer Christina Green. An event theme doesn’t just have the power to set the initial tone; it can also serve as a constant reminder to attendees of who you are and what

38 • MEETINGS l JULY/AUGUST 2017

the point of the event experience is. Themes do not always have to be kitschy and fun. They can also be serious. Whatever the chosen theme, make sure it is aligned to the event’s objectives.

POPULAR THEMES Dress-up themes such as Las Vegas, 80s and the Wild West will always prove popular. These themes give guests the chance to feel like they are in another place or time. An emerging trend is adding a sustainability element into the event theme. Corporates want to show that they have a global consciousness about the environment and saving the earth for future generations.

TOGETHER An event theme, whether it’s for a conference or a gala dinner, needs to embody the objectives of the event. Themes can relate to anything and everything — popular categories include locations, eras, colours, films and entertainment. Let the theme guide your decisions regarding the design of the invitations, decor, menu, entertainment and music choices. Be creative and synchronise the visual, verbal and aural experience. HEMES CREATE BUZZ Most attendees T get excited about a theme if it is chosen well. Take the time to choose something with wide appeal that will resonate with your attendee’s interests. A well-chosen theme creates a more memorable event. Designing an event where people will naturally want to snap and share is a great way to generate excitement and promote social sharing. The goal is to use styling and props to generate maximum impact and get people engaging and interacting with the theme.

3 THEMES CAN KEEP THE COSTS DOWN

In today’s current economic climate, event budgets have seen some serious cutbacks. A theme can help transform an event with a shoe-string budget into a seemingly multimillion-rand affair. Work with what you have in the venue — changing a warehouse or factory floor into a ballroom with chandeliers and carpeting will be expensive. Rather book a ballroom from the start or keep your decor complementary to the industrial feeling of the venue. Also let your guests become the decor. If the theme incorporates red as its main colour, make your guests dress in red.they can also get a clear understanding of what is expected in order to give valuable input. George Sutherland is the managing director of Event Wizards. He is passionate about event design and is assisted by a super-efficient team with talent that knows no boundaries.

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best practice

BOOK BOOK BOOK NOW! NOW! NOW!

Safety first AAXO shares three top tips to ensure that you provide a safe environment at your next exhibition.

aking the current global political climate into account, the concerns relating to safety at events and exhibitions are numerous: identity fraud, bomb threats, theft, terrorism, drone-jacking and kidnapping are all real threats in many countries. Aside from the big threats, though, there are safety precautions exhibitors can apply on a stand level that will aid in providing a safe and secure environment for everyone involved. If you are an exhibitor and are not sure where to begin, here are three tips to get you started: •C OMPLETE A RISK ASSESSMENT BEFOREHAND A risk assessment can be simple or detailed, but it needs to be documented and initiated at the planning stage of the exhibit. You should include the construction, operation and dismantling of the stand. Cover areas like stand construction, fire safety, health and safety, electrical safety and any risks that could arise from specifications of the stand. If the organiser builds the stand (shell scheme), you only need assess the use of the stand after construction – i.e. decor, use of electric points, cooking demonstrations, lasers, pyrotechnics, storage or use of flammable materials. • KNOW THE EMERGENCY PROCEDURES OF THE VENUE We all hate safety drills, but knowing what to do in times of emergency is imperative to keep your staff, subcontractors and visitors safe. Reputable venues and organisers should have a detailed emergency plan covering, at the very least, what to do in case of a fire, bomb threat or evacuation. It is your responsibility to make sure you and everyone on your stand knows what to do and where to go in case of an evacuation. Train, train, train. • PREPARE FOR MEDICAL EMERGENCIES In a medical emergency, every second counts. If no one on your stand is trained in first aid, you need to know exactly where to find help when you need it. Emergency contact numbers and the stand number need to be displayed clearly so that emergency services know where to go. All incidents need to be recorded in detail and reported to the organiser, including the casualty’s contact details, nature of injury and treatment.

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MEETINGS l JULY/AUGUST 2017 •

IF YOU KEEP YOUR IF YOU YOUR IF YOU KEEP KEEP FINGER ONYOUR THE FINGER ON THE FINGER ON THE PULSE OF THE PULSE OF THE PULSE THE AFRICANOF EXHIBITION AFRICAN EXHIBITION AFRICAN INDUSTRY,EXHIBITION THIS INDUSTRY, THIS INDUSTRY, THIS EVENT IS FOR YOU! EVENT IS FOR EVENT IS FOR YOU! YOU!

EXHIBITION OF EXHIBITIONS // EXHIBITION OF EXHIBITIONS EXHIBITION OF EXHIBITIONS / INTERNATIONAL SAFETY TRAINING // INTERNATIONAL SAFETY TRAINING INTERNATIONAL SAFETY TRAINING / ROAR AWARDS ROAR ROAR AWARDS AWARDS It’s designed to equip exhibition organisers It’s designed to equip exhibition organisers It’s towith equip exhibition organisers anddesigned exhibitors innovative and and exhibitors with innovative and and exhibitors with informative tools to innovative boost yourand business. informative informative tools tools to to boost boost your your business. business.

For 5 full days, AAXO will shine the spotlight on the exhibition For 5 full days, AAXO will shine the spotlight on the exhibition industry. will benefi t from the For 5 fullOrganisers days, AAXOand willexhibitors shine thealike spotlight on the exhibition industry. Organisers and exhibitors alike will benefit from the in-depth training in International the opportunity industry. Organisers and exhibitorsSafety alike and will benefi t from the to in-depth training in International Safety and the opportunity to explore in the opportunity marketplace.to in-depthexhibition training inopportunities Internationalavailable Safety and explore exhibition opportunities available in the marketplace. Delegates will enjoy ample opportunity toininteract and network explore exhibition opportunities available the marketplace. Delegates will enjoy ample opportunity to interact and network with somewill of the most successful organisers in southern Africa. Delegates enjoy ample opportunity to interact and network with some of the most successful organisers in southern Africa. with some of the most successful organisers in southern Africa. Suppliers and venues, too, will benefit from attending this Suppliers and venues, too, will benefit from attending this pioneering event as they key attending industry players Suppliers and venues, too,gain will access benefittofrom this and pioneering event as they gain access to key industry players and exhibit theirevent business offering. pioneering as they gain access to key industry players and exhibit their business offering. exhibit their business offering.

AAXO is also proud to open entries for the prestigious AAXOAAXO is also proudAWARDS to open entries for thedesigned prestigious 2017 – an initiative to AAXO is alsoROAR proud to open entries for the prestigious 2017participation AAXO ROAR in AWARDS – anand initiative designedand to grow exhibitions acknowledge 2017 AAXO ROAR AWARDS – an initiative designed to grow participation in exhibitions and acknowledge and recognise excellence in exhibition grow participation in exhibitions andparticipation. acknowledgeThe and recognise in exhibition The winnersexcellence of each category will beparticipation. announced on recognise excellence in exhibition participation. The winners each category will be announced 1stof 2018 at a gala dinner. on winners ofFebruary each category will be announced on 1st February 2018 at a gala dinner. 1st February 2018 at a gala dinner. PROGRAMME: PROGRAMME: PROGRAMME: Mon, 29 Jan – International Safety Training – All levels Mon, 29 Jan – Fri, 2 Feb 2018 Mon, 29 Jan – Fri, 2 Feb 2018 Fri, 2 Feb 2018 Wed, 31 Jan – Wed,131 Jan2018 – Thu, Feb Wed, Jan2018 – Thu, 131 Feb Thu, 1 Feb 2018 Thu, 1 Feb 2018 Thu, 1 Feb 2018

International Safety Training – All levels of exhibition personnel - Blue Wing, Ticketpro Dome International Safety Training – All levels of exhibition personnel - Blue Wing, Ticketpro Dome of exhibition - Blue Exhibition ofpersonnel Exhibitions - Wing, Ticketpro Dome Exhibition of Exhibitions Blue Wing, Ticketpro Dome-Exhibition of Exhibitions Blue Wing, Ticketpro Dome Blue Wing, Ticketpro Annual AAXO ROAR Dome Awards, Johannesburg Annual AAXO ROAR Awards, Johannesburg Annual AAXO ROAR Awards, Johannesburg

TAKING AAXO TO AFRICA && TAKING AAXO TO AFRICA TAKING AAXO TO AFRICA & BRINGING AFRICA TO AAXO BRINGING AFRICA BRINGING AFRICA TO TO AAXO AAXO To BOOK YOUR STAND or SEAT for To BOOK YOUR or SEAT TRAINING NOW STAND or get more infofor on To BOOK YOUR STAND or SEAT for TRAINING NOWyour or get more info how to ENTER event for the on TRAINING NOW or get more info on how ENTER your event for the AAXOto Awards, contact how toROAR ENTER your event for the AAXO ROAR Awards, pat@aaxo.co.za or callcontact +27 11 549 8300 AAXO ROAR Awards, contact pat@aaxo.co.za or call +27 11 549 8300 pat@aaxo.co.za or call www.aaxo.co.za +27 11 549 8300

www.aaxo.co.za www.aaxo.co.za

a aax axo o

best practice

you and your

event app

So, you are considering building your own app for your upcoming conference or event? With a staggering 2.8 million apps available for download in the Google Play Store and 2.2 million in the Apple App store (as at March 2017), it is no surprise that organisers are looking at buying an app as an option. Karmen Vladar shares five items you should consider before deciding what you want.

1 2 3 4 5

IT’S ABOUT YOUR DELEGATE

Your focus should always be your attendee – the end user of the app. Imagine what they would want from your event app: ease of use, easy navigation, and something that is compatible with all platforms, with a possible web version as an alternative. It needs to include everything they could possibly need at your conference or event. This includes logistical arrangements (if applicable), announcements, the agenda, and information about the speakers and their collateral. How are they going to interact via the app? Networking? Live voting? Live commenting? Try to think of their needs holistically when you plan your requirements.

WHAT SEEMS EASIEST ISN’T ALWAYS BEST

You might be confident that your in-house IT team or third-party developer is more than capable for the task at hand, but do they know all the ins and outs of developing for mobile? Are they available after the development cycle for on-site support? Will they be available to maintain the app if any of the mobile operating systems change and will they be able to adapt your app accordingly?

IT’S ABOUT YOUR BRAND

IT’S SCARY OUT THERE

IT’S NEVER THAT SIMPLE

The attendee experience is very important but so is your brand! You need a partner that can deliver an app experience that is an accurate representation of your brand: a partner that is flexible to changing requirements and one that can offer you the support you need, when you need it. Their platform should also offer you the required insights to prove a return on your app investment afterwards.

Scientia Mobile estimates that there are about 45 000 different Android devices out there. This means that your app needs to be compatible with more than 45 000 different devices, not to mention mobile web. What kind of support does your IT team or third-party supplier give you? Or will you perhaps be left to your own devices when you are on-site and need to make updates or announcements?

When developing for apps, there are certain app store rules that you need to adhere to. Your IT team might not be familiar with these, which may delay the release of your app, resulting in your app not being ready in time for your event. Because their development might be just on a once-off basis, the “back end” might not be very userfriendly or intuitive. Also, last-minute changes might not be possible.

WHO ARE YOU CREATING THE EVENT APP FOR?

40 • MEETINGS l JULY/AUGUST 2017

According to Lumi’s strategic partner QuickMobile, the three main stakeholders for an event app, in order of importance, are: attendees, event planners and event owners.

Ease of use, functionality, compatibility, timelines, support, budget, event objectives and required insights are all things that these stakeholders will find important when using an

event app. These are the things that you would need to consider as a starting point when deciding on an event app, and whether building or buying would be the best option for you.

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fast FACTS

PROS & CONS OF BUILDING AND BUYING APPS Building

Buying

Pros:

Cons:

•Y ou define your required features •Y our app is guaranteed to be unique • I t has the potential to have economic value (perhaps your IT team is currently working on something similar that will reduce the required hours on your project as well as the costs)

•C an you get all the features that you need? Some of them might be too time-consuming to develop • I s your app cross-platform (or device-agnostic)? •A re you prepared? Developing an app is timeconsuming and might include long-term costs like tweaks that are required if a new mobile operating system is released. There is also a chance that your app might not be ready in time for your event

•M arket-tested functionality. A company that specialises in event apps will have tested and tweaked each available functionality •C ore competence. The company spends all its time building event apps • F ocus. The company will continuously invest time in developing features that further enhance attendee experiences at conferences and events • S upport. The company will supply you with on-site support if required

•Y ou will have to give up the “uniqueness” of it being just your app •Y ou will work with outsiders – not your internal team •Y our requirements might be basic and the app might do more than you need, which affects the cost

www.theplanner.guru Lumi Jul_Aug 2017.pdf 1 2017/06/22 1:47:44 PM

The recent South African Social Media Landscape 2016 study conducted by World Wide Worx and Fuseware has revealed that, in South Africa, there are: • 13 million Facebook users • 7.4 million Twitter users • 8.28 million YouTube users • 2.68 million Instagram users. Karmen VLADAR is a self-proclaimed tech junkie and strong advocate for improving communication and measurement at conferences and events. She is the marketing manager at LUMI.

MEETINGS l JULY/AUGUST 2017 •

Don't let junk status turn your event into junk Build your app for FREE or SAVE 30% on our Connector keypads * Sign off any 2017 event apps with us in July and we will build it for free. * Receive 30% discount on any 2017 quote for Connector +27 21 keypads if you confirm it with us in July. * T’s and C’s apply. Quote #junk17 when requesting a quote.

554 4964 +27 87 806 4284

info-za@lumiglobal.com

S P E A K ER ' s c o r n e r

Global speaker and business strategist As the first black South African to receive a Master’s in Business Administration from the prestigious Stanford University in the USA, dynamic businesswoman and entrepreneur Zipho Sikhakhane is all about breaking barriers.

WHAT HER CLIENTS SAY occasions and she always delivers. She is polished, professional and engages so well with any audience. People are always moved and uplifted by her story.”

“Zipho is a must-see. What a privilege it is to listen to a woman who not only throws a spanner in the works of your mind but also carries and embodies grace, simplicity, African

pocket and yet she brings such humble and relatable delivery to any audience. If I could, I would carry her with me to be reminded of her lessons. Incredible, incredible and incredible.”

Nomathamsanqa Motlhabane, marketing, communications and event manager, Lafarge “Her words, experiential anecdotes and candour of her life lessons conspired to create an unforgettable experience none of us will ever forget. Zipho’s story represents the unique South African story, and indeed the human story. Her journey is compelling and

merging from the humble beginnings of growing up in a poor community in South Africa, Zipho Sikhakhane was driven to start her first business at the tender age of five, and has led numerous business ventures ever since. She has held positions in world-leading organisations such as the world’s biggest management consulting firm and the world’s biggest fashion retail group. Having travelled to 30 countries and worked on six continents, her global outlook gives her a unique perspective on local opportunities and challenges. She has presented across four continents, including a TEDx talk delivered in the USA. Zipho also writes as a weekly business columnist for the Sunday Times in South Africa and is published as a contributing author in Singapore in a book on inspirational women. She also invests in entrepreneurs across the African continent.

WHY USE ZIPHO FOR YOUR NEXT CONFERENCE? As a speaker with international business experience, Zipho brings thoughtprovoking, globally relevant and actionable insights on leadership, business in Africa and entrepreneurship – delivered in an engaging, authentic and inspiring way and ensuring that the keynote is customised to achieve the conference objectives.

the results of her decisions speak to the life-changing power of an unrelenting work ethic, powerful focus and a dream as high as the heavens.”

Kate Sharum, entrepreneurship & innovation lecturer, Wits University

42 • MEETINGS l JULY/AUGUST 2017

Areas of expertise (for facilitated workshops): Leadership, strategy, change management, innovation

Professional experience: • International project director, Inditex Zara (Spain) • Management consultant, McKinsey & Company • Customer strategy manager, Edcon Retail Group • Worked on six continents over the last 10 years

Adele Ungaretti, senior designer: Global Leadership Development, Standard Bank

of business experience in her back

Services offered: Keynote speaker, facilitator, MC

Keynote topics: • Leadership Begins With You • Leading Africa to Prosperity • Leveraging Entrepreneurship & Innovation for Growth

“I have used Zipho on many

wonder and truth. She has a world

FAST FACTS

CONTACT DETAILS

+27 (0)64 150 9380 | +27 (0)72 258 0220 | info@ziphosikhakhane.com www.ziphosikhakhane.com Follow Zipho Sikhakhane on: LinkedIn: /in/ziphosikhakhane | Twitter: @ziphosikhakhane Instagram: @ziphosikhakhane | Facebook: /zipho

Education credentials: • Master’s in Business Administration, Stanford Graduate School of Business, USA, full scholarship • Bachelor of Business Science Honours, University of Cape Town, SA, full scholarship, obtained first-class honours and distinctions • Completed leadership courses in Austria, China, Czech Republic, Russia, South Africa, USA • Matriculated among the top KwaZulu-Natal province graduates, with six distinctions Entrepreneurial interests: • Angel investor for businesses in East, West & Southern Africa • Chairperson of Maneli Commodities Trading • Business advisor for managers and entrepreneurs

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Sp e ak e r ' s c o r n e r

Practical and relevant Unique Speaker Bureau has a unique understanding of the markets it serves. Based on knowledge and experience, it has developed the ability to creatively pair the right speakers with the right event, making it relevant, aligned with client objectives and within budget.

THE DETAILS

THE ORGANISER Ted Frazer, National marketing manager for Seeff

THE EVENT Seeff hosted its annual licensee convention from 7 to 10 May at the Boardwalk Hotel and Casino. It was attended by licensee owners and top management.

THE SPEAKER The speaking and training circuit was not Gilan Gork’s first stop; since the age of 12, he has been performing shows professionally. Having been mentored as a mentalist, Gilan specialises in entertaining demonstrations of thought-reading, non-verbal communication, influence and other aspects of mentalism. Unlike any other speaker or trainer, Gilan is able to convey valuable and practical skills while at the same time engaging his audiences with interactive pieces of mentalism to optimise retention and heighten the experience for everyone involved. Gilan’s delivery uses a moderately fast-paced and action-packed style. What makes him unique is his incorporation of his mind-blowing mentalism feats, which help to demonstrate techniques and keep his audiences engaged. Gilan enjoys a good story and shares a sense of humour throughout his presentations.

WHAT DO YOU LOOK FOR WHEN BOOKING A SPEAKER FOR YOUR EVENTS? • THEY MUST BE RELEVANT This seems like a no brainer, but there are keynote speakers out there that essentially use a speech at a conference simply to sell themselves, rather than further the theme of the event. A good keynote speech should be global in nature, inspiring, pragmatic, and memorable. • KNOW THE VALUE OF ENTERTAINMENT Humour can be the lubricant of good speeches. Having said that, a good keynote speaker will work closely with the organiser of the event to make sure he or she knows as much as possible about the psychographics of the audience they’ll be addressing. Misplaced humour can be deadly. Properly presented humour and anecdotes will yield greater acceptance of a message by the audience. • HAVE PRACTICAL TAKEOUTS If an audience doesn’t walk away with at least three main actionable concepts, then the keynote speaker has failed. A good keynote speaker will leave an audience with methods through which to incorporate the messages into their personal or business lives. Quite often, the messages can be personalised simply by leaving the audience with two to three questions that they have to answer for themselves. • BE AUTHENTIC Authenticity connects to your audience's humanity and allows them to also be authentic. This is the quality that transforms a talk from technically very good to wow. WHY WAS THIS SPEAKER CHOSEN FOR THIS EVENT? One of key aspects of this convention was to provide practical ways for our agents to connect with potential clients. We were looking for an expert on body language,

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Gilan Gork’s presentations can be applied to a diversity of events and required outcomes

influence, leadership and sales training. Not only did Gilan tick all these boxes, he also came highly recommended. With over 17 years of experience, Gilan’s abilities as a mentalist and certified leadership speaker, trainer and coach enable him to help you achieve your goals. WOULD YOU RECOMMEND THIS SPEAKER FOR OTHER EVENTS? Gilan's presentation was a stand-out highlight of our national convention. His content was both practical and entertaining and what was most impressive was that he tailored it specifically for the needs of our audience and organisation. Everyone was blown away and felt it added immense practical value. I cannot recommend Gilan highly enough. WHY DO YOU USE USB? The events team were highly impressed with their efficiency.

MEETINGS l JULY/AUGUST 2017 •

CLIENT SPEAKER BREAKFASTS IN 2017 SHOWCASING RENOWNED AND FRESH PREMIER LEAGUE, SPEAKER TALENT. www.theplanner.guru Contact Paul on 011 465 4410 / paul@uniquespeakerbureau.com to discuss your speaker requirements or go to www.uniquespeakerbureau.com to find out more.

USB is producing GURUS, a business TV show that exposes untapped wisdom reaching audiences through CNBC Africa. Gurus is proudly brought to you by Unique Speaker Bureau, one of the world’s leading speakerl agencies. MEETINGS JULY/AUGUST 2017 •

e v e n t Sh o w c a s e

Charter your next event Luxury takes on a new dimension with The Blue Train. You'll feel it the moment you step into the pre-departure lounges in Pretoria or Cape Town. A warmhearted South African welcome begins a journey that is defined by personal attention and devotion to detail.

THE DETAILS CLIENT Mimecast FUNCTION Customer appreciation year-end event DELEGATES 42 of Mimecast’s customers DATE November 2016

THE BRIEF Mimecast wanted to give its clients a bespoke, creative and exclusive experience. The Blue Train is one of South Africa’s most elegant and iconic trains and ticked all the right boxes for the client.

he Blue Train is unique – it is not merely a train but combines the luxury of the world's leading hotels with the charm of train travel. Think of it as an all-inclusive luxury rail cruise with an opportunity to view South Africa's spectacular landscapes and visit interesting tourist attractions along the way. Take a journey to a timeless world of grace, elegance and romance, where spectacular scenery stirs your imagination and luxurious comfort soothes your body and soul. Welcome aboard The Blue Train – an unforgettable experience is about to begin.

WHY THE BLUE TRAIN? As The Blue Train’s tracks roll inevitably into the distance, so life’s course brings with it joys that must be celebrated. Graduations, engagements, weddings and honeymoons, anniversaries and milestone birthdays – all of these deserve a memorable venue, a special ambience, a reminder that you’re going places. The Blue Train can be chartered for such occasions. Just for you, it can meander along its standard

44 • MEETINGS l JULY/AUGUST 2017

routes, or on custom-made trips and cross-border excursions that last from a few hours to several nights. It’s your sojourn, it’s your train. Delivering world-class service to its customers (new and existing) is of great importance to email and data security firm Mimecast. The company also prides itself on providing its customers with personal attention to detail. These are also the values that The Blue Train subscribes to. As a result of the synergies between the two, it was an easy decision for the organiser, Gillian Elson, to use The Blue Train for the event. “Luxury takes on a new dimension on board the train. I knew we couldn’t go wrong by hosting a world-class dining experience aboard The Blue Train,” she says. •D EPARTING STATION What Gillian likes about using The Blue Train for her events in Gauteng is that the train station is next door to the Pretoria Gautrain Station. This makes getting passengers to the station easy and the waiting lounge is a great place to kick off the event before boarding. •M EETING AND EVENT SPACES For this event, the elegant

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Dining Car was used. It can comfortably accommodate 42 guests in a single sitting and, in the event of having more guests on the train, meals are served in two sittings to ensure all guests experience utter luxury and decadence. Should you wish to host a business meeting, the fully equipped Conference Car can comfortably seat 22 delegates boardroom-style or accommodate smaller work areas. When not booked for use during a trip, the Conference Car is converted into an Observation Car. The Blue Train has two lounges: the Main Lounge and the Club Lounge. The Club Lounge has a more masculine ambience and is expected to find favour with those seeking a peaceful place for after-dinner cognacs, coffees or cigars. This area is the only section of the train designated for smokers. High tea is served each afternoon in the main lounge. •C ATERING The Blue Train's own creative team of chefs created a menu to delight the guests. Only the freshest ingredients meet The Blue Train standards. A sophisticated, opulent atmosphere, gourmet menu and the finest South African wines sourced from boutique vineyards make dining on The Blue Train a magnificent experience. Discerning diners can have the pleasure of the best silver and crystal service where formal dinner attire adds to the grandeur. The Blue Train is equipped with the finest bone china, cut-crystal glasses and classic silver cutlery engraved with the familiar insignia. Dew-fresh flowers add emphasis to the attention to detail. After a spectacular African sunset, the individual lighting on each

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table gently highlights the beautifully detailed burled wood panelling and original South African artworks. In keeping with the classical ambience of the Dining Car, lunch is a casual affair while dinner is formal, with men requested to wear a jacket and tie and ladies elegant evening wear. Guests may also wear traditional attire to dinner. •A CCOMMODATION As this was a special charter for an evening dinner, no accommodation was needed. Should this be a requirement for your event, The Blue Train offers two types of suites, the Deluxe Suite and the Luxury Suite. Both similar in size, the Luxury Suites offer a bigger bathroom. By day, the elegant furnished Blue Train suites offer generous lounge chairs, which afford unequalled views. At night, the suites become sumptuous and subtly lit bedrooms with a choice of either two single beds or a double bed, clothed in fine cotton linen and duvets. Considerable attention is paid to guests' needs. There is a writing desk next to the window, individually controlled air conditioning, a telephone, a safe and a TV monitor with on-board movie and music channels.

The organiser

Gillian Elson Field marketing manager for Mimecast “The Blue train is regarded as pure luxury and always is a great treat for customers who would not normally have the opportunity to get on board. We would definitely make use of The Blue Train again. It provides a unique experience, with fine cuisine and personal service. Our events on The Blue Train are always a success. The all-inclusive package is also very useful for those who need to manage budgets effectively.”

PERSONAL ATTENTION The Blue Train staff are accommodating, friendly and always go out of their way to assist on the train. Nothing is ever too much trouble. Gillian was impressed with the great personal attention and dedication to detail her team and the guests received.

Pretoria +27 (0)12 334 8459 Cape Town +27 (0)21 449 2672 bluetrain.co.za

MEETINGS l JULY/AUGUST 2017 •

e v e n t Sh o w c a s e

EXPECT THE UNEXPECTED Crowne Plaza Johannesburg – The Rosebank is one of the few establishments in Johannesburg that is able to host a conference of 300 delegates and offer accommodation all under one roof.

THE DETAILS CLIENT A non-profit organisation FUNCTION Three-day conference DELEGATES 90 pax

THE BRIEF Karma Communications had to arrange a three-day conference at a venue that could accommodate a conference and breakaways. It also needed to have on-site accommodation for each delegate.

hen it comes to choosing the perfect venue, event organisers are required to find a venue that encompasses all the elements that are needed for a successful event. The ideal venue prides itself on excellent service, boasts appealing and sophisticated interiors, can provide planners with a choice of flexible meeting spaces, delivers delectable cuisine, and ties all of the necessary elements into one seamless package. Event planners seeking a venue of this stature in Gauteng do not have to look very far, because, as Vivienne Naidoo of Karma Communications discovered, Crowne Plaza Johannesburg – The Rosebank ensures that you are fully satisfied by the end of your event.

WHY CROWNE PLAZA JOHANNESBURG – THE ROSEBANK? Contemporary and stylish, this hotel is the place to meet — whether it’s a sales meeting, conference or party with

46 • MEETINGS l JULY/AUGUST 2017

friends. The staff are committed to the success of your event. It is ideally located for meetings, conferences and special events. This four-star hotel is only two blocks away from the Rosebank Gautrain station, a 30-minute drive from O.R. Tambo International Airport and just a short drive from the Johannesburg and Sandton central business districts. Besides the location, Vivienne feels that the rates are highly competitive and the service she received at the hotel unparalleled. “Crowne Plaza Johannesburg – The Rosebank is one of the few hotels in Johannesburg that can accommodate large groups and it is centrally located. One can host a productive meeting in flexible spaces with equally flexible staff,” she says. • MEETING AND EVENT SPACES A country’s currency is usually a good reflection of the nation’s financial and economic success. That is why the seven dedicated rooms at Crowne Plaza Johannesburg – The Rosebank have been named after Africa’s top performing currencies.

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The largest of the seven meeting rooms, Dalasi and Pula, provides comfortable theatre-style seating for up to 300 guests and serves as an elegant cocktail venue. The four smaller meeting rooms boast the latest conference technology – digital signage, ceiling-mounted projectors and screens, teleconferencing facilities, and flexible, personally controlled light and temperature settings – all within a tranquil environment. The Executive Boardroom, with natural lighting, boasts audiovisual connectivity, a large LCD screen and videoconferencing capabilities. The venue includes a modern business centre that offers three work stations with full internet access as well as faxing, copying and scanning capabilities. “The variety of meeting rooms allow me to customise my event to suit the theme, regardless of the kind of function,” says Vivienne. For this conference, she used Dalasi and Pula for the main plenary, and for breakaway sessions, the Executive Boardroom, a private suite and Dinar were used. The hotel provides conference delegates with 350 MB complimentary Wi-Fi access per day. There is ample on-site parking. • CATERING The organiser was able to choose from an array of mouth-watering menus. In addition to the various standard menu options, tailor-made menus are available on request. Delegates are spoiled for choice while staying at the hotel during their conference. For breakfast, they can dine at Fresh restaurant, which only uses the freshest ingredients to capture the art of good food. The Butcher Block Steakhouse is renowned for its lazy-aged steaks and fabulous seafood and delegates can delight in the chocolate and sweet bar or light deli-style meals and fine coffee at Crowne Café. When the sun sets, there is nowhere quite like Circle Bar for cocktails and sundowners while you mingle with the Johannesburg A-list.

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•A CCOMMODATION The hotel has 318 elegantly furnished rooms, providing beautiful views of Rosebank, complemented by sophisticated furnishings and contemporary design. VIPs or delegates needing a little more space can pick one of the 24 suites – each with their own separate lounge area and large workspace.

The organiser

SOLUTION-DRIVEN TEAM The event team at Crowne Plaza Johannesburg – The Rosebank understands what it takes to ensure a successful event and is on hand to help you solve any problem that may arise on the day of your event. Last-minute meeting space was needed for one of the breakaway sessions and all the meeting rooms were booked. Quick thinking from the meetings director and one of the suites was converted into a meeting room. “The staff are very accommodating and went above and beyond their duties to ensure that the conference exceeded expectations,” says Vivienne.

Vivienne Naidoo

Executive director at Karma Communications

LIMITLESS POSSIBILITIES For delegates looking for a relaxing space within the hotel’s walls, the Zen garden is just the spot. Bordered by Fresh restaurant and the Nakfa and Cedi conference rooms, the garden boasts carefully selected plants and rocks with a water feature, creating a soothing, refreshing space. It is also available for cocktail parties, afternoon braais and is the perfect spot for tea breaks when conferencing at Nakfa and Cedi. The hotel swimming pool’s deck can be also used for cocktail parties or alternatively planners can opt to use one of the chic restaurants or the Circle Bar as a venue.

“I have been working with Crowne Plaza Johannesburg – The Rosebank since 2008 and have yet to experience any problems. Elaine Nandlal, corporate sales manager, is very helpful and assists with all requests quickly and efficiently. Marina Ackerman, meetings director, always gives me her undivided attention and the service I receive from her and her team is second to none. Besides the hotel being fabulous, the staff are simply amazing. These are just a few of the reasons why I will continue to host events at Crowne Plaza Johannesburg The Rosebank.”

+27 (0)11 448 3600

conferencingmanager@therosebank.co.za

therosebank.co.za

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e v e n t Sh o w c a s e

THE DETAILS CLIENT Mott MacDonald PDNA and Department of Social Development FUNCTION Three-day concurrent meetings/ training sessions DATE 3 to 7 April 2017 DELEGATES 105 pax

THE BRIEF For this conference, Conference Call had to arrange, book, coordinate and manage a series of meetings and accommodation for the client. The chosen venue needed to be able to host three groups concurrently over a five-day period and additional breakout venues were also necessary for sub-discussions and training. The venue needed to have on-site accommodation.

Unsurpassed service One of the most sought-after conference hotels in Gauteng, Holiday Inn Sandton, Rivonia Road is an extremely stylish venue for any type of event.

legant furnishings, state-of-the-art conferencing facilities and unsurpassed service combine to ensure Holiday Inn Sandton, Rivonia Road is one of the leading business hotels in the area and that your meeting or event will be facilitated and executed with ease and professionalism.

WHY HOLIDAY INN SANDTON, RIVONIA ROAD? The organiser was tasked with arranging these meetings at very short notice, resulting in extreme pressure. The conference team at Holiday Inn Sandton understood the level of urgency and responded quickly and efficiently to accommodate all last-minute requests. They managed to secure all the necessary meeting facilities as well as the large number of hotel rooms needed over the fiveday period. Being accommodated within a 10-minute walk from the famous Nelson Mandela Square, a unique

48 â&#x20AC;˘ MEETINGS l JULY/AUGUST 2017

shopping plaza with a range of restaurants, shops and entertainment venues, meant guests had a variety of options available to them during their free time. The Holiday Inn tour desk provided them with information on local attractions. â&#x20AC;˘ MEETING AND EVENT SPACES The hotel offers event planners two complete floors dedicated to conferences and events. Providing unsurpassed views of the Johannesburg skyline, the Cullinan meeting rooms are housed on the ninth floor. All naturally lit, the meeting rooms are characterised by modern, professional furnishings. The largest venue, the Cullinan Suite, offers a luxurious venue for all manner of elegant and high-level events with space to host a maximum of 260 delegates in theatre-style seating. The Cullinan meeting rooms provided the perfect setting for the meetings and training sessions. The first floor of the

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The organisers

hotel has six conference venues; three conference rooms – which can accommodate up to 70 people in cinema style – as well as three boardrooms, which make doing business a pleasure. Two levels of ample underground parking are provided. For those looking for something more intimate, there is Skye Bar, which caters up to 70 people. With panoramic views and an inspiring cocktail menu, it is one of the best spots in Sandton for unforgettable sundowners. Skye Bar is the perfect place to watch the city lights come to life. At Holiday Inn Sandton, conference delegates are provided with 350 MB complimentary Wi-Fi access per day. •C ATERING The organiser was able to choose from an array of mouth-watering menus. In addition to the various menu options, tailor-made menus are available on request. For breakfast, the delegates tantalised their tastebuds at the Lettuce & Lime restaurant. This relaxed eatery features a sumptuous breakfast and a tempting a la carte lunch and dinner offering. The hotel is also home to the Chairman’s Bar for cafe-style relaxing and laid-back drinks. •A CCOMMODATION 90 bedrooms were required for four nights. Accommodation at the hotel comprises 301 spacious and classically decorated rooms that provide the ultimate in comfort and style. Each soundproofed room (with blackout curtains) is furnished with carefully chosen and locally sourced furniture of the highest

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With over 40 years of combined industry experience, Conference Call has highly trained and educated event staff with backgrounds in hotel management, event management, public relations and travel. It was established in 2000 and has developed a niche market planning conferences and meetings for many International Government Organizations, International Donor/AID Organisations and NGOs. The company prides itself on developing mutually trustworthy relationships with its clients, which result in happy working relationships with both parties striving for the same end result.

quality. Wood-panelled storage spaces and granitetopped surfaces in the bathrooms add to the classic elegance and international standards of quality that set this Sandton hotel accommodation apart.

GOING ABOVE AND BEYOND The Holiday Inn Sandton staff made the organiser and her team feel at ease. They are efficient, friendly, reliable and trustworthy. This resulted in the organisers having confidence in the hotel’s ability to roll out the conferences seamlessly. “The hotel staff are outstanding in terms of their swift action. They just got stuff done to make these meetings and training sessions happen without any delays or negative feedback. They know how to make clients feel at home and nothing is too much trouble for them,” says Tania, Conference Call’s senior event and conference manager.

“As a PCO, it is always a pleasure working with venues like Holiday Inn Sandton, Rivonia Road as, ultimately, hotels and venues are a direct reflection of our service to our clients. Working with venues and staff of such a high calibre ensures our clients’ meetings are a success. Having a mutually beneficial, trustworthy and respectful relationship goes a long way in the conferences and events industry – we all know how pressurised it can get. We will definitely use the hotel again without hesitation.” Tania Collins, Senior event and conference manager

+27 (0)11 282 0000 conferencing@hisandton.co.za tsogosun.com

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A bespoke event space Offering a stunning example of a conference, meeting or function venue in Johannesburg, On Pointe boasts a picturesque setting and an urban contemporary theme.

THE DETAILS CLIENT Corporate NDA signed FUNCTION A networking cocktail event with a focus on reflecting back on partnership successes DELEGATES 120 pax DATE 18 May 2017

THE BRIEF

Last Man Standing was tasked to find a venue that could be transformed into an urban night market. On Pointe boasts a blank canvas that is ideal for any type of event – from product launches and conferences to birthday bashes and weddings.

ne of the most centrally situated event, meeting and conferencing venues in Johannesburg, On Pointe is located on the fourth floor of the Longpoint Building, on the corner of Witkoppen Road and Montecasino Boulevard. As such, this stunning, versatile venue acts as the ideal meeting point for guests from across the region.This prime location not only has incredible views but also boasts folding glass doors along two entire sides of the venue, allowing for abundant natural light. On Pointe offers a wide range of bespoke event services catering to your individual set of requirements. These include full event management, food and beverage catering, sound and lighting, decor sourcing and set-up, bar facilities, and event staff hire. To ensure your event runs as smoothly as possible, the venue works with only the best service providers in the industry.

WHY ON POINTE? Set against a suburban skyline, the backdrop is quintessentially urban South Africa, while the architecture and use of natural light allow the venue to run as an environmentally conscious operation. The skilled management team members at

50 • MEETINGS l JULY/AUGUST 2017

On Pointe boast a wealth of experience within the industry, and they pride themselves on delivering only the highest level of customer service and personalised attention to detail, leading to the delivery of a seamless experience. On Pointe is a versatile venue that caters for a wide range of event types: think sunrise yoga, breakfast meetings, art exhibitions, product activations, sunset cocktail events, gala dinners with a view, live music performances, silent discos, pop-up markets, full-day conferences, team building, workshops, corporate strategy sessions, commercial shoots, fashion shows, product launches or private celebrations. The space provides a truly unique and diverse offering. “We chose On Pointe for a number of reasons. It provided the perfect urban roof-top experience our client was looking for. It is ideally located near the client’s offices, which meant that traffic didn’t affect the starting time of the event. And, of course, On Pointe provides one of the best spots to see spectacular sunsets,” says Jorge Soares, event director at Last Man Standing. •M EETING AND EVENT SPACE With a total of 360 m2 indoor event space and 240 m2 outdoor event space,

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The organiser

Jorge Soares

Owner of Last Man Standing

the venue provides the perfect landscape for crafted experiences, where inspiration, innovation and collaboration have the opportunity to truly come to life.The venue’s capacity allows it to cater for a range of event sizes – from intimate functions of 20 pax to seated banquets of 140 pax and cocktail events of over 250 pax. For this event, the entire space was transformed into an urban street market. Various food stations and seating arrangements were set up for the guests. • CATERING For this event, Last Man Standing used its preferred caterer, TCW Catering, who created a market stall menu with a wide variety to choose from – including dim sum, sushi, a live teppanyaki station and a pasta bar. Variety truly was the spice of life that evening. “We needed to provide items that were quick and easy to prepare, but also light and easy to eat and enjoy, so you could sample many different items from the different stations,” says Jorge. On Pointe was able to accommodate all these stations with ease. • ACCOMMODATION This event did not require any accommodation, but should your event require accommodation, On Pointe is located within safe walking

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With a BCom in Marketing Management and an Honours degree in Strategic Management, Jorge Soares heads up Last Man Standing. The company provides a total event management service – irrespective of the event size and scope; with more than 15 years of full event management experience in multiple industries and with a supplier network that reaches all over South Africa. For more info: lmsevents.co.za or email sales@lmsevents.co.za

distance of City Lodge Fourways and is across the road from the Montecasino complex.

CAN-DO ATTITUDE On Pointe owner John Arvanitakis is always on hand to provide expertise and personal service to ensure that all events held at On Pointe exceed clients’ expectations. With his can-do attitude, John always goes the extra mile for his clients. “From the time of booking the venue, through to build-up and finally breakdown, which happened in the early hours of the morning after the event ended, everything was professionally handled,” says Jorge.

“As with most events today, the biggest challenge we face is getting the most out of the budgets we have to work with. The venue, in this regard, was outstanding. It was very flexible and able to provide cost-effective solutions, especially around the staff and bar services provided. I will definitely use On Pointe again. It is perfectly situated, well managed and very trendy.”

P R E M I U M

V E N U E

Integrity | Intelligence | Innovation | Sustainability

+27 (0)11 465 8696 john@onpointe.co.za | onpointe.co.za

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e v e n t Sh o w c a s e

Elegance never goes out of fashion Timeless Tents provides luxury marquees and tents that create a sophisticated and unique venue – one that stands out as it is, and requires little else to complete it.

THE DETAILS CLIENT Lynn Quintino, senior event manager at Vicky Crease Catering + Events FUNCTION A high-profile client wanted to host 100 people at her private residence in Bryanston THE BRIEF This event was purely about women and making them feel special, so it was very important that the look and feel had a literal “wow” effect when the guests arrived

+27 (0)11 447 7218 helen@timelesstents.co.za timelesstents.co.za

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because of the time of year, so we needed cover that would keep the guests dry – but also look stunning. A simple Bedouin would not suffice. Fortunately, I’ve used Timeless Tents several times before, for bespoke high-profile events, and I have never been disappointed. The company uses tents that are completely waterproof, so it was a natural decision to give them a call.

How did they impress you? I requested a quote and gave the size of the area. Instead of simply quoting me and going on my word, they took the time to visit the venue. They then made suggestions for what would work – and it came out perfectly. Would you recommend them? Absolutely. I’m obsessed about being on time and getting it right. Timeless Tents was set up hours before the guests arrived, and was very particular about the finer details that some suppliers don’t take note of – such as the way the tent is pitched, whether the ropes are neat, and whether we were happy with how it looked. I appreciate that. The tents are also always in fantastic condition, and the company is very cautious about health and safety regulations, which plays a big part in event planning. The client was so happy that she cried when she saw it. I think that’s a pretty solid indication that we had exceeded her expectations!

What made you choose Timeless Tents? Timeless Tents is so unique – its

THE DETAILS CLIENT Steph Dunstone FUNCTION Steph’s wedding. It was in her parents’ garden, on their farm in the Midlands. They had 250 guests and a choir of 20 THE BRIEF To create an elegant, timeless, outdoor garden wedding DID YOU KNOW? All of the tents and marquees are fully waterproof.

tents and marquees are like no other, both in style and size! The interior details of the tents are immaculate, which makes them a feature in themselves. No extra decor was actually needed to make it an elegant affair. Numerous guests asked us about the marquee, because they had never seen something so beautiful!

How did they impress you? I was impressed by how professional and efficient the staff were. I'm not sure how they managed to erect and disassemble a tent of that size in the time they did. The staff were also very friendly leading up to the event, which always makes for a wonderful experience.

Steph Dunston’s wedding photos by Samantha Maber Photography

What made you choose Timeless Tents? We were concerned about rain,

Would you recommend them? I would recommend Timeless Tents without a doubt. They will set your event apart from any other, and the service provided by them cannot be faulted.

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THE DETAILS CLIENT Aramex – one of the world’s leading logistics companies FUNCTION Leadership conference VENUE The Westin Cape Town DELEGATES 200 global leaders DATE 3 to 4 May 2017

THE BRIEF For this leadership conference, Into Africa had to create an inspiring environment for the top leaders of Aramex. The aim of this conference was to share the learnings of past experiences while working on developing for the future. Alongside the corporate elements of the conference, the client’s goal was to ensure that the group made the most of being in Cape Town by encouraging each delegate to experience the city and the cultural vibrancy the country has to offer.

Memorable experiences await Designed with the meeting planner in mind, The Westin Cape Town’s state-of-the-art meeting facilities and personalised services make it effortless to provide a memorable experience for each and every invitee.

hile Table Mountain remains Cape Town's most revered icon, The Westin Cape Town is the city’s most talked-about landmark. The hotel is uniquely and conveniently located at the gates of Cape Town's Tourism Mecca, The Victoria & Alfred Waterfront and is approximately a 20-minute drive from the Cape Town International Airport and less than 45 minutes from all of the major wine routes. At this hotel, staff know that meetings and conferences are opportunities to connect with colleagues and explore new ideas. When you host a function at The Westin Cape Town, know that all distractions are removed so your group can focus on the business at hand for an effective and successful session. With the infrastructure to support events of just about any size or description, The Westin Cape Town boasts

54 • MEETINGS l JULY/AUGUST 2017

outstanding conference facilities, with 20 individual venues accommodating from 12 to 600 delegates. In addition, safe underground parking and easy access for tour buses are offered.

WHY THE WESTIN CAPE TOWN? A truly memorable experience awaits you at The Westin Cape Town. This five-star luxury city hotel has everything that a conference delegate could possibly need. Its ultramodern glass facade is an impressive sight, while inside you will find a harmonious link between the contrasts of modern architecture and the fascinating elementary force of Africa. The Westin Cape Town is an unmatched meetings, conferencing, and banqueting venue. It proudly offers some of the largest and most sophisticated hotel

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DID YOU KNOW?

An innovative tool to help you book meetings with ease, StarGroups lets you create a free, customised website that allows attendees to book reservations as well as access documents via a unique URL.

conference and banqueting facilities in the city, as well as a direct connection to the Cape Town International Convention Centre. The client selected this hotel as it met their complete requirements for this event. The Westin Cape Town could provide both the required conference venue and accommodation under one roof. •M EETING AND EVENT SPACES The main venue for this event was the Grand Ballroom. It was selected due to its size and flexibility. The client had a clear idea in their head about the set-up they wanted to make use of in the venue and the hotel was able accommodate this. The majority of the hotel’s conference facilities are supported by sophisticated communications technology, including IT hotspots on each level offering wireless connection for laptops. Business booths are available with high-speed internet access and international plugs. All conference rooms are remote-controlled, allowing the client to dictate all aspects of the atmosphere, including light level, closing and opening of shades, room temperature, and audiovisual equipment. All meeting rooms feature decor rails, telephone lines, and ISDN lines, as well as adjustable lighting levels, directional lighting, and feature lighting. The Grand Ballroom features sockets in the ceiling adjacent to the prop rails, linking to an audiovisual room for stage-lighting operations. And you can feel good about the thoughtful environmental features, such as energy-efficient light bulbs, doublesided meeting pads, and water pitchers to replace water bottles and reduce waste. • CATERING The hotel’s culinary staff, featuring talented executive chef Grant Cullingworth, offer a wide range of options. Renowned for its expertise, flair, creativity and cooperation, the team focuses its efforts on delicious offerings that are seasonal and farm-fresh. The client selected a standard menu from the banqueting options provided, as the proposed options fulfilled the client’s expectations for both the tea/coffee breaks and lunch.

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The only requirement was that there be halaal/ vegetarian options provided in order to satisfy dietary requirements. At breakfast, delegates could take advantage of the SuperFoodsRX dishes. These dishes are packed with nutrients and energy and are rich in antioxidants and naturally low in calories. Event planners can also opt for the SuperfoodsRX Meeting Breaks, which feature a minimum of two healthy morning and two afternoon breaks. •A CCOMMODATION The hotel offers 483 guestrooms, each offering striking city views from expansive floor-to-ceiling windows. Delegates are guaranteed a restful sleep thanks to the hotel’s Westin Heavenly Beds complete with a bodycontouring mattress and 10 layers of comfort, ranging from crisp linens to a lofty duvet and fluffy pillows. The hotel even offers the Heavenly Bed and Sleep Well Menu to ensure that guests refuel their body and mind with truly restorative sleep. The Heavenly Shower stimulates the immune system and boosts circulation, while a separate tub will give delegates a place to soak their cares away.

EXCEPTIONAL STAFF In the organiser’s experience, she knows that she can rely on the flexibility and support of the staff at The Westin Cape Town. They always work towards going the extra mile in order to deliver a successful event for the client. An example of this flexibility was shown in the build-up to the event when a request was made for a changing room to be provided for the 12 entertainers to use on the morning of the first day of the event. Upon arriving on-site for rehearsals, it became clear that the room offered was too far away and that two rooms would be preferable. After looking at its inventory, the hotel’s event team made a plan, and made available two venues directly across from the plenary.

The organiser

Alex Buckley Manager: Meetings, Incentives, Conferencing and Events for Into Africa Since joining Into Africa, she has gone from project manager to overseeing the MICE Department with a focus on large-scale events and conferences. For more visit intoafrica.com “The reason I use The Westin Cape Town is because of its staff and their attention to their clients’ needs and dedication to providing a high level of service. They are a team of individuals who exude the brand and vibrancy of what The Westin offers and ensure that the guests staying in the hotel experience it first-hand. In my experience of working with The Westin Cape Town, I have never been disappointed by the passion and dedication I have received from the staff, from the individual waiter to the management at the top.”

+27 (0)21 412 8049 westincapetown.com

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Photo Tsogo Sun

d e s t ina t i o n • C a p e To w n

An inspiring place So much more than a destination, to meet in Cape Town is to fall in love here. Meetings shares why your next MICE event must be held in the Mother City.

natural wonder of the world. For those who love glitter and over-the-top costume parties, MCQP (an annual gay and lesbian parade) has a unique charm and is a memorable and highly anticipated event.

ENDLESS POSSIBILITIES

MUST-USE VENUES

ape Town’s unique story begins with the birth of Table Mountain 800 million years ago and the discovery of human footprints dating back 117 000 years. Today, it’s a colourful and harmonious fusion of ethnic diversity and a city overflowing with opportunity. While walking through the streets and meeting the locals, you will fall in love with its natural beauty, creative freedom and incredible spirit. Cape Town is the city where the unexpected is

Cape Town International Convention Centre

+27 (0)21 410 5000 | info@cticc.co.za cticc.co.za

56 • MEETINGS l JULY/AUGUST 2017

always just around the corner and the beautiful Western Cape province lies ready to be explored across the city border. You really get to know a place when you’ve seen the heart of its people. And Cape Town has a big heart. Watch minstrels clad in shiny satin suits dance through the night on “Tweede Nuwe Jaar”, get the unique opportunity to visit the township of Khayelitsha and experience daily life in an informal settlement, or make your way up Table Mountain in the cable car to discover why it’s a new

Southern Sun Cape Sun

+27 (0)21 488 5100 sscapesun.reservations@tsogosun.com tsogosun.com

The Western Cape is the perfect choice for your meeting. It’s a destination that offers flexibility, diversity and hands-on support. The province is proud of its custom-built centres designed to top international specifications, diverse range of facilities at hotels, educational institutions and theatres, and it can guarantee you a world-class experience. Situated in an accessible region, the conference venues range from country lodges to large exhibition centres in the bustling, vibrant city of Cape Town.

Two Oceans Aquarium

+27 (0)21 418 3823 functions@aquarium.co.za aquarium.co.za

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#discoverctwc

WHEN IN CAPE TOWN... 5 REASONS TO HAVE YOUR NEXT EVENT or incentive IN cape town 1 SEA VIEWS AND GREAT GARDENS Let delegates

enjoy the fantastic views of the sea. Numerous venues take advantage of their sea views with panoramic windows that let in natural light, allowing delegates to enjoy the fantastic sea views. Cape Town is recognised globally for its rich biodiversity and is the only city in the Cape Floral Region. The region was declared a natural World Heritage Site in 2004, and includes Table Mountain National Park and Kirstenbosch National Botanical Garden. THE WINELANDS The Cape's 18 official wine

routes and two brandy routes are among the most scenic in the world, featuring many historic wine estates that date back centuries. Take your time exploring this magnificent part of the Western Cape and enjoy sampling the magnificent wines and brandies.

3 ABSOLUTE ADVENTURE AND CLOSE

ENCOUNTERS With fantastic mountains,

beaches and over 3 000 hours of sunshine on average each year, the Western Cape is a top destination for adventure incentives. From kayaking with African penguins to watching whales and riding ostriches, Cape Town and its surrounds offer something for everyone.

THE TOAST OF THE WINELANDS

The Franschhoek Wine Tram hop-on, hop-off tour is one of the best ways to discover the true essence of the Franschhoek Valley – picturesque vineyards, breathtaking scenery, warm hospitality, world-class cuisine, fine wines and a 300-year farming history. A combination of tram and tram-bus transports passengers around a loop of stops, allowing them to hop off at each stop and experience the activities on offer – be it wine tasting, a cellar tour, lunch or simply a stroll through the vineyards. When they are ready, passengers hop back on and continue the tour. The tram offers five hop-on, hop-off lines to choose from, each visiting eight wine estates. +27 (0)21 876 4943 info@winetram.co.za winetram.co.za

SYMBOL OF TRIUMPH

Robben Island is visited every year by thousands of people eager to understand and honour the important aspects of South Africa’s history that the island represents. Specialised tours can be arranged for any day of the week and range between 3.5 to 8 hours. The tours include all the various heritage sites that reflect the island’s longstanding, multilayered history, such as the graveyard of people who died from leprosy, the lime quarry, Robert Sobukwe’s house, the bluestone quarry, the army and navy bunkers and the maximum security prison where thousands of South Africa’s freedom fighters were incarcerated for years. Each tour culminates with a viewing of Nelson Mandela’s cell. +27 (0)21 409 5182 rabiad@robben-island.org.za robben-island.org.za

THE MOST BEAUTIFUL GARDEN IN AFRICA

Few botanical gardens can match the sheer grandeur of the setting of Kirstenbosch National Botanical Garden. The garden is located only 13 km from the Cape Town city centre and is home to over 7 000 plant species, including many rare and threatened species. Here you will experience Cape flora in all its diversity, something for which the garden is renowned. You'll also see a host of other indigenous plants, including rich collections of bulbs, alpines and ferns. With this wealth of biodiversity, it's not surprising that Kirstenbosch National Botanical Garden is admired as one of the great botanical gardens of the world. +27 (0)21 799 8783 kirstenboschinfo@sanbi.org.za sanbi.org/gardens/kirstenbosch

4 CUISINES As a result of the cosmopolitan

mix of people and cultures, Cape Town’s numerous restaurants and food hubs offer mouth-watering food.

5 THE STADIUMS Cape Town Stadium, as well

as Newlands Cricket Ground and Newlands Stadium are world-class facilities and offer some of the best views the city has to offer.

Century City Conference Centre

+27 (0)21 204 8000 events@ccconferencecentre.co.za ccconferencecentre.co.za

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NEW HEIGHTS Reminiscent of the London Eye in London, the Cape Wheel is an observation wheel that continues to awe visitors. This giant wheel is located at the V&A Waterfront – one of South Africa’s top tourist attractions for its hundreds of shops, restaurants and local arts and crafts. The Cape Wheel has become an iconic part of the Waterfront and offers 360-degree views of the Mother City. The highest point that the cabins reach is 40 m and the ride lasts 14 minutes, allowing four revolutions. The photographic opportunities from the cabins are endless, and assure keen photographers of breathtaking images set against idyllic backdrops. +27 (0)21 418 2502 | info@capewheel.co.za | capewheel.co.za MEETINGS l JULY/AUGUST 2017 •

ta l king p o in t s

industry views

Government support

AIPC on the role of conference centres

Whether or not we like it, most of us in the meetings industry are dependent on government support, writes Geoff Donaghy.

G In addition to his role as AIPC president, Geoff Donaghy is the CEO at ICC Sydney and director: Convention Centres at AEG Ogden. He also represents AIPC on peak global body the Joint Meetings Industry Council.

overnment investments fund the development of major facilities in most parts of the world. Government policies determine, to a large extent, attendance and participation at many events. And government immigration, trade and access decisions heavily influence the conditions that either facilitate or obstruct the global exchanges we represent. So it’s important that governments – and the communities they represent – see the value in what we do. And that value must be in terms that matter to them, not just us, if we are to enjoy ongoing support. That’s why it has become increasingly important to ensure our industry is seen not just as a source of visitor revenues but as a major contributor to key areas like global economic, academic and professional development that contribute in a direct and significant way to a wide range of government policy objectives. The challenge to governments – who remain the major investor in this area due to their typical role as owner/operators of the major convention facilities that make this all possible – is how to measure the return on their investment in as realistic a way as possible.

ROLE AND VALUE So what do we say to governments about our role and value? The starting point is a realisation that the myriad organisations and associations that count meetings, conventions and exhibitions among their key organisational responsibilities do so because of what they achieve in

INDUSTRY views SAACI's take on keeping current

terms of business, professional and organisational advancement – and this is where the greatest benefits lie for governments and communities alike. This means that, beyond the “tourism effect” – and the associated incremental jobs and derived tax revenues it generates for governments – there is what might best be called event outputs. These are business, professional and academic advancements that result from meetings and events and include not only such economic rewards as inward investment, talent attraction, knowledge transfer and innovation/creation that directly support economic policies but also impact many other areas of government policy and responsibility like healthcare, education and employment readiness. Once governments realise the breadth of these impacts on their own policy priorities, they start to understand why this is an industry they need to support and invest in. The broader values we deliver are never going to be easy to measure with precision – but they still need to be taken into account in order to support good investment decisions, particularly with public money. This is our job, and our responsibility, as an industry and it’s long overdue.

Time to stay focused If the daily news makes you want to move to a deserted island, you are not alone. But there is hope, as Rudi van der Vyver discovers.

Rudi van der Vyver is the CEO of SAACI.

That’s why it has become increasingly important to ensure our industry is seen not just as a source of visitor revenues but a major contributor to key areas like global economic development

he world has gone crazy. Donald Trump is still president of the United States, Brexit is happening and let me not even comment on our state capture. But not all is lost. I once read that hope begins in the dark – the stubborn hope that if you just show up and try to do the right thing, the dawn will come. You wait and watch and work, you don’t give up. And that is what the business events industry in South Africa has done. With business events having influence across all functional units within both the corporate and public sectors, we are seeing budgets once again being allocated to events, exhibitions and educational components such as seminars and conferences. Many corporates have previously cut budgets on these business initiatives due

58 • MEETINGS l JULY/AUGUST 2017

to cost-cutting and budget constraints, but the return on investment is clearly noticeable on a well-executed business event. Thus, we are seeing corporate clients being more willing to spend again but with a cautious approach.

INNOVATIVE APPROACHES This is where we as SAACI are driving standards in the industry, with a huge focus on education and training. We also need to be innovative with our approach to assessing and handling risk as this is a very real and relevant focus, but it cannot be allowed to devalue the experience and subsequent return on investment in various forms of a business event. We need to learn from the mistakes other countries across the globe are making in damaging their feasibility as business event destinations.

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Ta l king p o in t s

Making sustainability work

GREENING views

Keeping green with the Event Greening Forum

Zoe van Niekerk shares what you can expect from the Event Greening Forum’s thought-provoking and inspirational conference in July.

Zoe van Niekerk is a committee member of the Event Greening Forum. She is also the marketing manager for Scan Display. Zoe is committed to ensuring sustainability.

oday, organisations are incorporating sustainability into their long-term strategies while aligning themselves with business best practices. As a result, this year’s conference will unpack the theme ‘Sustainability: The Business Case’ and provide delegates with an opportunity to learn first-hand from leading sustainability experts about how companies can reap the benefits of including sustainability in future planning. This year, the EGF’s objective is to attract more than 100 delegates to the forum’s second standalone conference, in the following sectors: corporates, convention bureaus, event planners and organisers, exhibition organisers, marketing professionals, procurement managers, venue managers, and a range of service providers who operate within the events industry.

CONFERENCE HIGHLIGHTS Reputation management is vital for the survival of any organisation. Angela Barter, a widely respected public relations specialist and a sustainable communication strategist, is one of the conference’s local keynote speakers. Angela will address greenwashing and how this has the potential to damage your brand. She will also provide practical ways in which delegates can communicate their green messages to the right audience, with sincerity and integrity. In many organisations, sustainability often falls by the wayside as it is viewed only as a nice to have. More often than not, there is a preconception that sustainability costs more,

Travelbags – how travel impacts the industry

• HAVE PASSION Passion is a key ingredient for successful

South African Travel Womens Club, Johannesburg

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The EGF will host a master class on 26 July focusing on planning, managing and reporting on sustainable events. It will cover the process and methodology that PCOs, convention bureaus and other conference and meeting planners need to follow when organising green events.

DETAILS Venue Valverde Eco Hotel, Muldersdrift DATE 26 July (master class); 27 July 2017 (conference) PRICE EGF members: R800 conference; R750 master class; R1 400 (conference and master class) Non-members: R1 100 conference; R1 000 master class; R1 950 (conference and master class) BOOKINGS eventgreening.co.za/events, or email Lynn McLeod on info@eventgreening.co.za

Michelle Hinrichsen shares what she believes are the five characteristics of phenomenal women leaders.

t is a shame that a few successful women credit luck for changing their lives. There is so much more to the making of women leaders than luck. According to the Roman philosopher Seneca, “Luck is when preparation meets opportunity.” For me, successful women:

TRAVELBAGS

BUT WAIT, THERE's MORE

It is more than just luck

industry views

Michelle Hinrichsen is the current president of Travelbags.

but this is simply not the case. Gavin Heron, co-founder of Earth Probiotic and the conference’s second local keynote speaker, will explore environmental risk management and how going green needs to move beyond saving water and managing one’s waste. The world’s response to climate change indicates that, while it has been identified as a threat, society continues to live lives heavy in emissions and focused around profits, cars and concrete, rather than people. Simon Gear, a broadcaster and environmental scientist with two decades of experience, will propose a new path that focuses on human well-being and has the potential to save the world.

women in MICE. Oprah Winfrey once said, “Passion is energy. Feel the power that comes from focusing on what excites you.” In so doing, others will feel the same excitement. •R EMAIN GRATEFUL Great women give credit to those who’ve helped them along the way. They are grateful for what they have. They don’t take their current position for granted. •H AVE VISION I believe that you should create the highest

and grandest vision possible for your life, because you become what you believe. •C ONSTANTLY LEARN These women do not stay static. They are continually improving themselves, and use mentors and coaches to accelerate their improvement. •E MPOWER PEERS Women leaders empower and encourage each other, and this is important because, to do well, we need to surround ourselves with people who alift you higher. This issue of Meetings magazine honours the Top 40 Women leaders in the MICE industry. We at Travelbags salute these women and offer these words of encouragement from Dolly Parton, “If your actions create a legacy that inspires others to dream more, learn more, do more and become more, then you are an excellent leader.”

MEETINGS l JULY/AUGUST 2017 •

M I SS M EET

HOSPITALITY RIDERS A fine line between power play and practicality During her time in the events industry, Miss Meet has come across a multitude of requests from event VIPs, speakers and artists.

As event managers, we must be confident enough to question and negotiate requests that are out of the norm, impractical or downright ridiculous. Ask yourself if the requests stem from a place or power or practicality.

any of these people spend days on the road, living out of suitcases and vehicles and often an artist’s change room is as close to home as they will get for a while. For these reasons, it is important for them to be set up as comfortably as possible. If they are comfortable, it means a better experience all-round for them and, in turn, for you as the event manager and, ultimately, the audience. Also remember that rider demands often stem from bad past experiences – not having access to suitable bathroom facilities, not being given meals and refreshment, and not having adequate security are just a few examples. However, certain demands seem very over the top and appear to come from a place of power. These individuals feel they have reached a certain point in their careers and want to be respected for that. I believe that the requests are often a physical manifestation of this expected respect. As event managers, we must be confident enough to question and negotiate requests that are out of the norm, impractical or downright ridiculous. Ask yourself if the requests stem from a place or power or practicality. It is also useful to know what the grounds of the requests are, as this often gives you insight into the person’s past experiences and helps you manage the relationship and expectations. I have found that most speakers, VIPs and celebrities are very flexible in terms of their riders and requests. Also remember that if we continuously work on building our positive reputation when it comes to dealing with celebrities and speakers and how we treat them pre-, during and postevent, this will stand us in good stead for future dealings and negotiating. In conclusion, do not be afraid to negotiate demands, clearly draw the line between power and practicality and always build and uphold your professional reputation in dealings.

A COUPLE OF REQUESTS THAT HAVE STUCK WITH ME: • Performers requesting imported scotch and crystal in their change rooms (for a morning gig) • An artist requesting white towels, a white gown and a navy pillow covering for their change room • A minister’s bodyguard informing us that nobody may cross the path of where the minister plans to walk (for at least 25 m) • The event host being asked to meet the guest speaker at their vehicle on arrival and escort them to the conference room while the event coordinator must park their vehicle (it was specified that no venue staff were allowed to do this) • I was once raked over the coals for speaking directly to an artist. I had asked her if she would like some refreshments while she waited for her manager to arrive (who was notoriously late) • At least I haven't recieved this request (yet!): blue or black drapes layered with icy-blue chiffon, an animalprint throw rug and a very specific candle brand. That's what Rihanna wants

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