Meetings SA Mar/Apr 2013 by 3S Media

meetings • incentives • conferences • exhibitions

T h e P a v il i o n Co n fe r e n c e C e n tr e

Bush & spa venues

Audiovisual sorted

Ap positive osit change Mark SStr Mark Strydom, tryyyd chief exec ex executive ecut utiv ivve of GL Oasys, on tthe h merger between Oa O Oasys Innovations and a GL events

IN THE

HOT SEAT

NG MOVI P ON U

More to do in Namibia R40.00 (VAT incl)

www.saconference.co.za

ISSUE 48 Mar/Apr 2013 200133

C O N T E N T S

On the cover

THE PAVILION CONFERENCE CENTRE offers a range of versatile conference venues to choose from. Located at the V&A Waterfront Clock Tower, this is conferencing with a difference.

in this issue Africa Rising Namibia Making plans among the plains

Meeting Places The Maslow Hotel A beautiful mix of business and pleasure Regional Focus Limpopo, Nor th West & Mpumalanga Venue Focus Bush, game, spa & wellness Cathedral Peak Hotel A Drakensburg gem

IN N THE THE HO HOT OT SEAT

10 13 18 22

Event Management “I'm optimistic for the year ahead.” GL Oasys chief executive, Mark Strydom

Service Provider Showcase Sho-Sho-Lo-Za: At your service Translator Focus Understanding the industry Exhibition Stands & Services Focus The best yet AV Focus The techno-savvy tell all

EXSA Column The name of the game Explore Namibia

24 26 28 32

In the Know MICE Speak Venue know-how

AIPC Column Prioritise quality and consistency

36 38 40

Columnist of the Month Ramon Thomas – Too smar t for our own good?

Reward & Develop USB Speaker’s Corner Lesley Everett explains the impor tance of branding

42 45

Team Building Positivity in 2013

Regional Focus

Regulars Ed’s Letter

3 48 50 51 52

Product News Coming Up & Looking Back Who’s Who Events

CONTRIBUTORS

The best of bush & spa

Derek King is one of the founders of the MICE Academy, a separate entity to the well-known MICE Club. Ramon Thomas is an author and guest speaker for conferences, team building and planning sessions.

Edgar Hirt is president of the AIPC and MD of Congress Centre Hamburg (CCH). Martin Hiller is 3S Media's marketing and online manager.

MEETINGS SA | MAR/APR 2013

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ISSUE 46 Nov/Dec Nov/Dec 2012

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directory A CONFERENCE ONLINE IS THE DEFINITIVE point of reference for venues, product and service providers for the meetings, conference, events and exhibitions sector. With detailed listings of venues, speakers, team builders and other industry-related service providers an and d products, the website is an essential tool.

meetings incentives conferences exhibitions

CHAMPAGNE SPORTS RESORT

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ISSUE 46 Nov/Dec 2012

We’ve got the latest business tour uris ism news, venue developments and an extensive e lilist of all the necessities to host successful meeting ngss and events. For this wealth of knowledge, simply lo og on to www.saconference.co.za

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ISSUE 46 N Nov/Dec /D 2012

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The he @SAConference tweets will keep you updated on happenings in the business tourism sector in South Africa and on the African continent.

ED'S LETTER

meetings • incentives • conferences • exhibitions

Publisher Elizabeth Shorten Editor Julia Mafcher julia@3smedia.co.za • +27 (0)11 233 2634 Head of design Frédérick Danton Senior designer Hayley Mendelow Chief sub-editor Claire Nozaïc Sub-editor Patience Gumbo Production manager Antois-Leigh Botma Production coordinator Jacqueline Modise Financial manager Andrew Lobban Administration Tonya Hebenton Distribution manager Nomsa Masina Distribution coordinator Asha Pursotham Marketing and online manager Martin Hiller Advertising sales Caroline Martin +27 (0)11 454 6051/2 • +27 (0)72 235 5725 caroline@pinpoint.co.za

No. 4, 5th Avenue, Rivonia, Johannesburg PO Box 92026, Norwood 2117, South Africa Tel: +27 (0)11 233 2600 • Fax: +27 (0)11 234 7274/75 www.3smedia.co.za Annual subscription: R290.00 (incl. VAT) subs@3smedia.co.za ISSN 1684-9264 NOTICE OF RIGHTS Meetings SA is published bi-monthly by 3S Media. This publication, its form and contents vests in 3S Media. All rights reserved. No part of this book, including cover and interior designs, may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without permission in writing from the publisher, nor be otherwise circulated in any form of binding or cover other than that in which it is published and without a similar condition being imposed on the subsequent purchaser. While every precaution has been taken in the preparation and compilation of this publication, the publisher assumes no responsibility for errors, omissions, completeness or accuracy of its contents, or for damages resulting from the use of the information contained herein. While every effort has been taken to ensure that no copyright or copyright issues is/ are infringed, 3S Media, its directors, publisher, officers and employees cannot be held responsible and consequently disclaim any liability for any loss, liability damage, direct or consequential of whatsoever nature and howsoever arising.

In each issue, Meetings SA offers advertisers the opportunity to promote their company’s products and services to an appropriate audience by booking the prime position of the front cover, which includes a two-page feature article. The magazine offers advertisers an ideal platform to ensure maximum exposure for their brand. Please call Caroline Martin on +27 (0)11 454 6051/2 or email caroline@pinpoint.co.za to secure your booking.

It s GO time!

hat a busy couple of months onths it’s been. A dly Meetings Africa 2013 13 highlight was undoubtedly on Centre. It was my at the Sandton Convention tely loved it. It was hard d first time at the show and I absolutely rta tant nt leads lea eads ds were wer eree made, work, but definitely worth it. Important portant feedback feedbaack was great networking was done and important received. In the next few months you’ll see some o off these new ideas come to fruition in the magazine – well worth the wait I promise. 3 from 17 to o 20 20 Next, you’ll find us at Hostex 2013 tion Centre. Centree. Our O r Ou March, also at the Sandton Convention fabulous revamped SA Conference website p and runnin ng (www.saconference.co.za) will be up running by then so be sure to check it out. cinating This issue has some in-depth, fascinating features for you to pore over. You’llll notice ere I’ll the new section ‘African Rising’ where ountry in be featuring a different African country ess tourism every issue, highlighting the business and conferencing opportunities on offer. In this edition, read all about Namibia, one of our beautiful neighbours. Another new addition is the ‘columnist of the month’ feature. Each issue you’ll receive insight from a Our stand at different motivational speaker Meetings Africa 2013 or industry expert. I’m always looking for interesting people to share their expertise in the magazine, so please e-mail me (julia@3smedia.co.za) if you’d like to be featured or know of someone who may want to be. Limpopo, the North West and Mpumalanga take pride of place in the regional focus feature. From the quaint, yet luxurious Shikwaru Lodge in Mokapane where I was lucky enough to spend the weekend to the stunning Jock Safari Lodge in the Kruger National Park, the venues and offerings will be sure to whet your appetite. Our marketing and online manager, Martin Hiller, spent a couple of nights at Cathedral Peak Hotel in the Drakensberg and tells us about the wonderful time he had. Enjoy this edition and please feel free to send me any feedback or questions you may have. Until next time, yours in business tourism

Pick of the month IF THERE’S ONE THING you should do this month make sure it’s a trip on Joburg’s very own brand-new ‘hop-on hop-oﬀ ’ City Sightseeing red bus. Explore Johannesburg’s historic south and city centre including the Apartheid Museum, Gandhi Square, and Constitution Hill.

www.citysightseeing.co.za

MEETINGS SA | MAR/APR 2013

C O V E R S T O R Y • T h e Pa v i l i o n C o n f e re n c e C e n t re • BY JULIA MAFCHER

Home is where the heart is

A timeous move

The Pavilion Conference Centre has found a new home at the V&A Waterfront s Clock Tower and the offerings are bigger and better than ever before.

n December last year, The Pavilion Conference Centre moved out of the BMW Pavilion and into the V&A Waterfront’s Clock Tower – with views as spectacular, perhaps even more so, than its previous location. “It was the right time to move,” says the general manager, Johan de Villiers. “Our new location has allowed us to design bigger, more accommodating conferences and delegate-friendly rooms. “We’ve always prided ourselves on brilliant views, natural light and stunning venues, and our new location has exceeded our expectations in terms of client experiences,” De Villiers continues. The location couldn’t be better. With the magnificent Table Mountain in the background and Table Bay and the Waterfront neighbouring the centre, The Pavilion provides a fabulous setting for business and private events. Its location is convenient too; it’s just 20 minutes from Cape Town International Airport and five minutes from the CBD and Cape Town International Convention Centre.

The Baltic Room

MEETINGS SA | MAR/APR 2013

“The Pavilion focuses on a ‘tailor-made conference experience’ combining a beautiful flexible facility and service excellence,” says Lindsay Barrett, The Pavilion Conference Centre sales and marketing manager. There are a range of versatile conference venues to choose from, with the ability to accommodate maximum capacities of up to 600 for a cocktail event, 300 for a gala dinner and 500 delegates seated cinema-style. “We aim to create a complete and flexible personalised service to bring people and businesses together,” adds Barrett. The Pavilion has become a popular venue for annual exhibitions and large corporate events. It’s surrounded by some of the Mother City’s top hotels, including the Portswood and Commodore hotels, the V&A Hotel, The Table Bay and The Cape Grace, and others – that’s 1 117 hotel rooms in total, making the venue ideal for international conferences. All the auxiliary services you’d expect from an international conference centre are available at The Pavilion. These

The Green Room

COVER STORY

include Wi-Fi, AV equipment, security and support • Where possible, products are reused rather than services, abundant parking bays, in-house event sourcing new ones. Not just a pretty management, and linen and decor. • Operations and their effect on the environment face, The Pavilion Not just a pretty face, The Pavilion has are re-evaluated periodically. has an admirable an admirable green policy in place too. The • Management practices that reduce waste in terms green policy in venue recognises that the only way to ensure of energy consumption and consumables have place too sustainability of the business environment is by been put in place. reducing its ecological footprint and going green. • All practices that are harmful to the environment The policy revolves around the following thinking: have been banned. • Work with conference and event organisers to ensure that recycled “We believe that The Pavilion Conference Centre has great selling materials are used as often as possible and that waste is separated points that make us an ideal conferencing venue: flexibility, and recycled. diversity, adaptability, convenience, fast and efficient • Provide used aluminium cans and other recycled materials to service delivery, and the perfect location, just to name a Iziko Lo Lwiza, a non-profit organisation. These materials are few,” says Barrett. used to manufacture greeting cards and other crafts in order to “So come for a visit and be blown away by what’s been create employment and teach skills to previously disadvantaged created in our 1 700 m2 of space,” concludes a proud De Villiers. communities. • Paper, glass and plastic is separated and collected by Titanic Recycling www.thepavilion.co.za service and all proceeds go to the homeless.

Beautiful view of the harbour from The Pavilion Conference Centre

MEETINGS SA | MAR/APR 2013

A F R I C A R I S I N G • Namibia The vast Namibian desert plains

Au naturel Namibia It may be a lot quieter than some of our other neighbours, but don t mistake Namibia for a sleepy hollow country. In fact, it s just the opposite. No longer a well-kept secret, Namibia s business and leisure tourism are at an all-time high.

amibia is a country focused on quality over quantity and its well-developed, modern infrastructure has helped create an ideal destination for smaller-scale MICE tourism activities, conferences, events and conventions. It’s gained a valuable reputation as a stable multicultural democracy with strong support systems that provide facilities for international conferences of up to 2 000 delegates. The country’s unique selling point is undoubtedly its exquisite landscapes, and, with the dramatic contrast of desert and beach, and the first-class capital city Windhoek, it’s a true African gem. From translators and interpreters to sound stations and AV equipment, it remains at the forefront of modern technology. There are a number of conference venues to choose from in Windhoek and smaller groups can be accommodated throughout the country. Lodges, guest houses and the vast Namib Desert provide stunning conferencing settings.

Lounge at the Windhoek Country Club Resort swimming pool

MEETINGS SA | MAR/APR 2013

A F R I C A R I S I N G • Namibia The country's beauty is awe-inspiring Enjoy Enjjoyy a En bird's bir b ird d''s eye eyye view vieew of of Namibia Nam mibi ibia

Useful contacts TThe Namibian Tourism Board www.namibiatourism.com.na Windhoek Country Club Resort www.windhoek.co.za Swakopmund Hotel & Entertainment Centre www.swakopmundhotel.co.za

As the hub of Namibia’s economy, Windhoek is understandably the Centre’s general manager, Janet Wilson-Moore. The Courtyard is destination of choice when it comes to business tourism. Legacy’s the ideal venue for various action-packed outdoor activities such as Windhoek Country Club Resort offers business open-air concerts, sports events and market days. A people, conference delegates and leisure tent can be erected in this area to convert it into an travellers the best of rustic and modern day indoor arena. “Y You can n leav ve Namibia. With conference facilities for up to “Meetings in Namibia are anything but typical. Namibiia, bu ut an impressive 800 delegates, complimentary Whether planning conferences, summits, seminars Nam mib bia will never Internet access and foreign exchange, the or conventions, the country has the ability and leeave you”” hotel is 100% business traveller friendly. When infrastructure to suit any requirement and is quickly the meetings and conferences are done and becoming popular for its wilderness-based incentives. dusted, delegates can enjoy some downtime Namibia has multiple venues that offer all in-house trying their luck in the Desert Jewel Casino, spend the afternoon lying services including catering, logistics, planning and equipment,” adds by the aptly named Lazy River, or enjoy a relaxed game of golf on the Wilson-Moore. She continues: “Namibia also offers a wide variety of beautifully manicured 18-hole golf course. entertainment and team building activities.” Flights to and from Namibia are a hassle-free experience, with The Namibian Tourism Board has a saying: “You can leave Namibia, but daily connections from both Europe and many African destinations. Namibia will never leave you.” We can believe it. Windhoek is a mere 40 km from Hosea Kutako International Airport and an abundance of shuttles, buses, and taxis makes getting around very easy. From the city to something a bit more on the rustic side: Legacy’s Swakopmund Hotel & Entertainment Centre lies at the edge of the hauntingly beautiful Skeleton Coast. The hotel has been designed to complement the architecture of the historic (circa 1902) station building, which today forms part of the hotel’s public areas. The Swakopmund Hotel & Entertainment Centre provides the perfect balance between charming, old-world tradition and the thrill and excitement of modern day entertainment. Business meetings are well catered for with a wide range of options and optional extras. Conference and event organisers can choose from a number of fully air-conditioned venues, perfect for screenings, lectures and presentations. “A function should run on oiled wheels and seem effortless. This is where we come in. Let us oil the wheels for you to impress your guests. It’s our job,” says Swakopmund Hotel & Entertainment Soak in the beautiful surroundings at the Swakopmund Hotel and Entertainment Centre

MEETINGS SA | MAR/APR 2013

I N T H E H O T S E A T • G L O A S Y S • BY J U L I A M A F C H E R

(Above) Annecy 2008 to 2011 (Left) SAA Tourism Indaba 2010 (Below) Yhasat Africom 2012

MEETINGS SA | MAR/APR 2013

I N T H E H O T S E A T • GL OASYS

From strength to strength Mark Strydom chief executive of GL Oasys talks about the merger between Oasys Innovations and international exhibitions infrastructure company, GL events.

Oasys has consistently evolved over the last 35 years to become South Africa's largest infrastructure supplier to the exhibitions and events industry. Strydom is excited about the opportunities that lie ahead and believes their reinforced international partnership is a full turnkey solution for the company.

How w did d the decisiion to secure e this paartnerrship com me to be? In recent months, we have been working with a great measure of urgency to adjust our company to adapt to changing market conditions, especially to accommodate the needs of our valued customers with innovations, human resources and processes. To achieve what we have set out to do required transformation on different levels of organisational excellence and underscores step-by-step progress in every facet of our business. On a global platform, we have moved closer to GL events with its workforce of 3 500 in 91 offices worldwide and a turnover in excess of US$1 billion (R8.9 billion). The partnership, which has grown solidly since the World Cup in 2010, also motivated our new brand.

What does the e parttnersship mean for the com mpany?? Will there likely be an increase e in inte ernaational busine ess? This is a positive change and will, most definitely, bring us increased international business. We now have first-hand access to firstworld technology. This will undoubtedly help us grow and advance our business. Our partnership will enable us to create new investment opportunities for both local and international corporations. I feel that because of this change we are now able to reflect our globally integrated approach.

Chaangiingg a compan ny’s nam me is a big decisiion. How w do o you th hink this willl aﬀ ﬀecct you ur currrent (Oaasys In nnovaations))

clients,, and ho ow haave theyy taake en to it so far? Since the change hasn’t been too dramatic, I think they’ll take it well and will be just as excited as we are for what’s to come. Until

We are now able to reflect our globally integrated approach people become more familiar with the brand, we won’t do anything too drastic just yet; we want to get the ‘GL’ part out there.

Tell us about the growth h of you ur BEEE com mpo onent… We’re in final negotiations with selected entities to further strengthen our BEE component. GL events

has a footprint in many cities around the world and its South African engagement, based on international projects locally, bodes well for new financial injections, transfer of know-how and skills development for the African exhibitions and events industry.

Talkkin ng abo out th he Afriicaan exh hibitio ons and d eventss indu ustry, how w do you thin nk it co ompare es to the restt off the wo orld? We’re getting there. I believe we’re still growing and progressing, but I’m optimistic for the year ahead. At the Mining Indaba in February, our revenue grew by 50% compared to last year. This gives me hope that the economic climate is getting better. www.oasys.co.za

The Nedbank Golf Challenge at Sun City

MEETINGS SA | MAR/APR 2013

M E E T I N G P L A C E S • T h e M a s l o w H o t e l • BY M A R T I N H I L L E R terrace. The delicious high street food is easily accessible and affordable. At the heart of the lobby is the signature Wayfarer Lounge, a business-class-type lounge that has been designed to enable guests to be totally productive while waiting to check in or before departure to the airport. Facilities include washrooms with showers, complimentary Wi-Fi and a supply of power sockets, should guests need to recharge phones and laptops.

Sip on fruity cocktails on The Maslow's stylish pool deck

Accommodation Every attention has been given to physical comfort. The 281 bedrooms and suites ooze

Super stylin’ Reaching your full business potential An oasis in the centre of Sandton, The Maslow Hotel is a business sanctuary with a difference, helping you balance work and life.

hen it’s time for work, The Maslow Hotel is focused on business and when it’s time to play, you’ll find everything you need when you need it most. The hotel offers you more than an exceptional location and modern design. It’s an environment where you can reach your full potential by having the facilities and technology in place to conduct business. This is where you can expect to have the best sleep and the best shower in Sandton.

New Sandton hot spot: the trendy Lacuna Bar

Rooms cater to business travellers' needs

Conference Rooms meetings, training events or workshops. The meeting rooms are set in quiet landscaped gardens offering a place where you can unwind, stretch your legs and simply get to know your colleagues. Each room has its own butler, who will attend to your every need.

Catering

The Lacuna Bistro and Bar is a sophisticated urban bistro serving international cuisine. The executive chef, Dallas Orr, ensures that only the best local produce is used in his mouthConference and meetings watering menu. Interconnected and integrated With every effort made to provide the most with the outdoors, the Lacuna Bistro and Bar luxurious and technologically advanced meeting provides areas for impromptu gatherings or place, The Maslow Hotel is raising the bar for business meetings. The Lacuna Bar serves local quality and value and redefining what it means and international draught and bottled beer. A to host a successful conference select South African or meeting. wine list and exotic, DID YOU KNOW? The spacious facilities can specialty cocktails The Maslow Hotel offers a accommodate events for up to mixed by the resident complimentary scheduled return transfer service every 15 650 people, and the 12 separate mixologist makes this minutes to the Gautrain station and Sandton City. Guests may meeting rooms and the Incubator a fine place to enjoy a also make use of The Maslow’s provide the perfect business drink either inside the private chauffer service. retreat for seminars, management bar or outside on the

The chic lobby has an inviting ambience

The Incubator The Incubator is perfect for creative people looking for an alternative venue; it’s a space without distractions where ideas can be formulated and strategies decided. The interconnected Conference Centre The Maslow Hotel’s interconnected Conference Centre offers an unexpected location for business in Sandton with spacious facilities able to accommodate up to 600 people. Featuring a multi-divisible 491 m² ballroom, a smaller 219 m² salon, a 250 m² pre-assembly function area and a 50-seater auditorium, you and your colleagues will be thrilled with the comfortable, bright, welcoming atmosphere and high-tech equipment. On-site technical support ensures your meeting will go ahead seamlessly. The Maslow Business Centre Located between the lobby and the Conference Centre is the Business Centre, which offers computer hire, copying, printing, DTP design, laminating and more.

elegance, yet still provide the functionality that business tourists look for. They come with everything you need including extra-length queen beds. There’s free coffee and tea, a media hub so you can listen to your music or watch movies, and you can stay connected with free Wi-Fi. The Maslow Hotel’s focus is on service excellence and quality conferencing and with its close proximity to the Gautrain station, top investment banks, financial institutions and the Johannesburg Stock Exchange, it’s the venue of choice for your next event. www.whereyoushouldbe.com

MEETINGS SA | MAR/APR 2013

ATKV KLEIN-KARIBA RESORT, one of ATKVâ&#x20AC;&#x2122;s group of resorts is situated just over an hourâ&#x20AC;&#x2122;s drive from Pretoria, in the Waterberg mountains beautiful ravines on the bushveld tourist route. An easy getaway from city life. We offer a wide selection of accommodation, activities and facilities with a well-equipped shop and restaurant. ATKV KleinKariba offers five spacious, wellequipped conference venues that can accommodate from 20 to 700 people. The latest addition to Klein-Kariba is the Leadership and Adventure Centre adjacent to the resort. It is ideal for various types of camps and/or leadership getaway.

Bo Book ook n now ow aand nd d secure securee yo your our accommodation accommodatiion at o one ne o off tthe he mo most ost del delightful lightful self self-catering catering resorts in the country!

Looking forward to hearing from you soon! T (014) 736-9800

F (011) 919-0231 em kariba@atkv.org.za

www.klein-kariba.co.za

R E G I O N A L F O C U S • L i m p o p o , N o r t h W e s t & M p u m a l a n g a • BY J U L I A M A F C H E R

Enjoy a refreshing dip in your private plunge pool at Jock sfari Lodge

Quality over quantity They may be o ve e r sh h a d o w ed b y t he e i r ne e ig g hb bours b u t L i m p o p o,, No o r th W e stt a nd d M p u m ala a n ga a ha a ve e p le e n tyy to o o fff err w h e n itt c o m ess o b u sine e s s t o u rii s m , to c o n fe e re ences and events.

Indulge in a delicious dinner around the boma at Jock Safari Lodge

ith the lush mountainous Waterberg, the rich heritage of the Pilanesberg and the famous Kruger National Park, what’s not to love about these three diverse provinces? Besides their natural beauty, business tourism opportunities and the number of conference venues have increased phenomenally over the past couple of years. Shikwaru Lodge in Mokopane, Limpopo, offers an incomparable outdoor experience. The 1 200 ha farm is malaria-free and lies in the summer rainfall zone, resulting in wet summers and cool dry winters – the perfect balance. There are six different accommodation venues to choose from within Shikwaru Lodge, each offering something different. Rafiki Lodge is located next to the main restaurant, African Pot. Chef

MEETINGS SA | MAR/APR 2013

R E G I O N A L F O C U S • Limpopo, North West & Mpumalanga

Soak up the warm African sun on a lounger at Jock Safari Lodge

Conrad is a miracle worker in the kitchen and art sound and multimedia equipment and is prepares and serves delectable delights daily. the ideal venue for corporate functions. The The design and feel draws on African venue can accommodate 200 people and more tones, with wood and stone throughout (depending on the configuration); for more the lodge. There are three units, each with intimate meetings, the boardroom can seat up two bedrooms, en-suite bathrooms and a to 16 people. private kitchen. Situated in the Team building and Waterberg is ATKV ATKV Klein-Kariba, just conferencing go hand in Klein-Kariba, one outside Bela Bela, is the hand, and at Shikwaru of the seven ATKV Lodge there’s no shortage resorts around perfect corporate and of fun activities. The the country. Just team building getaway ropes course, archery and outside Beladriving range are a hit Bela, along the with both informal and corporate groups. For Bushveld tourist route and just 90 minutes something special, the lodge can organise a from Johannesburg, Klein-Kariba is the perfect private bush dinner under the clear African sky corporate and team building getaway. for you and your team. The resort has five spacious, well-equipped Their newly refurbished, air-conditioned conference venues that can accommodate conference facility provides state-of-thefrom 20 to 700 people. The Leadership and

Adventure Centre, located next to the resort, is great for groups and students, and offers them the opportunity to make use of ATKV Klein-Kariba’s facilities at a discounted rate. There are 177 self-catering units, which are serviced for conference clients. Some of the heart-racing activities on offer include abseiling, kayaking, quad biking, go kart challenges and super-tubing. The simply stunning Protea Hotel Ranch Resort is located in a 1 000 ha malaria-free nature conservancy 25 km south of Polokwane and two hours north of Pretoria. One of Limpopo’s most highly acclaimed hotels, it is well known for a very special offering: the ‘Walk with Lions’ experience. Guests are given the opportunity to encounter freeroaming African lions in their natural habitat for up to an hour and a half – – an incredibly memorable experience. The 150 deluxe rooms and selfcatering accommodation feature modern conveniences, and both the presidential and executive suites have their own courtyard and spa pool. Known as one of the most popular conference venues in Limpopo, it’s easy to see why. With the four-star superior range of business facilities, well-appointed venues and

Rustic conferencing and downtime activities at Kedar Country Hotel

MEETINGS SA | MAR/APR 2013

REGIONAL FOCUS • Limpopo, North West & Mpumalanga

Your own private boma at Shikwaru Lodge is a major drawcard

Shikwaru Lodge offers the perfect combination of bush and business

personal attentive service, you can be assured your meeting, conference or function will exceed expectations. There are 13 conference venues that can hold up to 1 300 people in total. Its own backup generator system ensures uninterrupted power supply during your event. Wireless connectivity is available throughout the resort and various other secretarial services are available, including e-mail, typing and word processing, fax and photocopying. From Limpopo to the North West. The fourstar Kedar Country Lodge, Conference Centre & Spa near Rustenburg is located in a private game reserve inhabited by many species of flora and fauna. Offering seven versatile conference venues, Kedar promises a peaceful setting for business meetings, training and team building activities. The Boekenhout, Molotlegi and Kukama conference rooms cater for groups of up 150 each and the traditional Lekgotla (chief’s meeting room) provides boardroom facilities for up to 30 people. The Paul Kruger Country House Museum encompasses a collection of heritage buildings, offering a fascinating insight into South African history, and the 1872 Restaurant

Useful contacts Shikwaru Lodge

www.shikwaru.co.za provides the perfect meal break away for boutique, indoor ATKV Klein-Kariba groups conferencing at Kedar. and outdoor www.klein-kariba.co.za Mpumalanga is an exquisite province with dining facilities, Protea Hotel Ranch Resort www.proteahotels.com venues that match its beauty. Jock Safari a library with Kedar Country Lodge, Lodge is nestled where the Mitomeni and TV and DVD Conference Centre & Spa www.recreationafrica.co.za Biyamiti rivers meet in the south-western player, a pool Jock Safari Lodge corner of the Kruger National Park. The lodge with deck and www.jocksafarilodge.com offers 6 000 ha of exclusive traversing rights Internet access. in an area of the park celebrated for its big So, why not travel a little further to your five game viewing. incentive, team building or conference As a staff incentive prize, you can’t do better destination? As you can see, you’re certainly than Jock. The lodge has 12 luxury suites that missing out. offer guests an opportunity to experience the gracious A great incentive destination: ATKV style of old world elegance Klein-Kariba surrounded by the unspoilt wilderness. Each suite has a private ‘sala’ (outdoor lounge) overlooking the river, and bathrooms and outdoor showers that share the same magnificent view. Facilities include the ultimate indulgence: a relaxation retreat with hydro bath, steam room and sauna. Also on-site are a gift

Walk witht he majestic lions at Protea Hotel Ranch

MEETINGS SA | MAR/APR 2013

M E E T I N G P L A C E S • B u s h , g a m e , s p a & w e l l n e s s • BY J U L I A M A F C H E R

Combining business with a little bit of pampering never hurt anyone. So, why not take your conference or meeting outside the office and enjoy a spa treatment while you re there?

The best of b bush, game, spa and we wellness venues The beautiful pool at Sanbona Wildlife Reserve's Tilney Manor

The light hits Sanbona Wildflife Reserve's Dwyka Lodge perffectly

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ith a face – or a view in this case – to launch 1 000 ships, The Twelve Apostles Hotel and Spa in Cape Town is a place where dreams and business deals come true. With world-class facilities, firstclass meeting and event rooms, excellent catering facilities and a dedicated team of professional event organisers, the property presents the perfect environment for conferences, executive business meetings and events. Squeezed between two beauties – the Twelve Apostles mountain range and the temperamental Atlantic Ocean – the setting, along with the promise of an indulgent spa treatment, is bound to inspire business savvy minds. The four contemporary, fully equipped and airconditioned conference rooms provide complimentary Wi-Fi. The rooms can be adapted to suit each group’s requirements, from conference set-ups for up to 70 delegates to cocktail functions for up to 90 guests. The break-out areas encourage delegates to inhale some fresh mountain and sea air. Event organisers can choose from a range of additional services and facilities, including gourmet picnics for alfresco-style meetings on the mountain slopes, traditional braais, educational wine tastings, stargazing excursions, spa treatments and private screenings in the hotel cinema.

The Polana Serana in Maputo, Mozambique, welcomes business travellers with their fabulous facilites

Moving from beach to bush, Lukimbi Safari Lodge, located on the Lwakahle River in the Kruger National Park, offers breathtaking views, abundant wildlife, spectacular sunsets and memorable meetings. The lodge’s conference centre comprises AV equipment, a big screen, conference packs and four break-away rooms. The 40-seater venue can be easily adapted to suit different requirements. The on-site conference consultant will guide and plan a personalised programme to suit your needs, making organising your conference or meetings all very easy. If you’rre more of If Some of Lukimbi Safari Lodge’s a city sliccker, exciting and informative team the optiion building activities include a basic of pamperin of ng tracker course, fear factor meets amazing race, a potjie competition is there and wildlife quiz. Whether you want to build teams, inspire change or create a new vision, Bushmans Kloof Wilderness Reserve & Wellness Retreat, at the foothills of the Cederberg mountains, is the ideal getaway to give groups time and energy for meetings, strategy planning sessions and workshops with no interruptions. The conference room, a peaceful and exclusive space for up to 32 people, is equipped with modern equipment and complimentary Wi-Fi. The Homestead is a great venue for team building lunches, dinners and meetings, and The Manor House Deck is ideal for brainstorming sessions under the old wild fig trees. Then there’s The Makana for workshops, breakfasts, cocktails and dinners, and the River Boma, which is just perfect for casual presentations, sundowners and after-dinner drinks under the stars. After a long day of conferencing, nothing beats a long soak in the spa’s heated pool, a toxin eradicating steam in the Crystal Steam Room or a relaxing treatment. If you’re more of a city slicker, the option of pampering is still there. Hidden away in a leafy Randpark suburb in Johannesburg on the Randpark Golf Course, the Fairway Spa invites you to let go. The brand-

Conferencing with a view at The Twelve Apostles Hotel & Spa

Treatment at The Twelve Apostles Hotel & Spa is a world-class experience

An unsurpassed view of The Twelve Apostles Hotel & Spa

MEETINGS SA | MAR/APR 2013

MEETING PLACES • Bush, game, spa & wellness

Bushman Kloof's beauty makes for an inspirational conference

new spa is the ideal place to unwind after a back-breaking business deal and it’s right on your doorstep. Beneficial therapy, chosen from specialties around the world and each entirely restorative, is performed by professional staff in one of the 11 private treatment rooms. Packages include individual treatments, day packages, corporate conference spa packages and packages for nongolfing delegates who don’t want to be excluded from the company’s corporate golf day. All these packages can be customised to suit your specific requirements. Sensational hydrotherapy offerings include a Rasul chamber, flotation tank, steam rooms, an eight-seater Jacuzzi and outdoor swimming pool. Legacy’s Kwa Maritane Bush Lodge and Bakubung Bush Lodge, both

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cresta Mowana

MEETING PLACES • Bush, game, spa & wellness

Flawless accommodation at Thula Thula

located in the malaria-free Pilanesberg National Park, offer fantastic conferencing, meetings and leisure facilities. Kwa Maritane Bush Lodge specialises in conventions, breakfasts, lunches, seminars, cocktail receptions, dinner dances, banquets, private dinners, product launches and team building exercises. Its banqueting and conference department staff is happy to guide you through the process of putting together the perfect catering to your specific requirements Bakubung, or ‘People of the Hippo’, will provide you with everything you need to get in touch with the bush. For function dining, Bakubung has created a ‘self-selector’ menu, allowing you to tailor your culinary requirements to your own taste. Its team of experienced banqueting and function coordinators will help you relax and enjoy the occasion; they have everything sorted. With Africa’s business rising, it’s only right we include a couple of venues that our neighbours have to offer. The luxurious Cresta Mowana Safari Resort & Spa, on the banks of the dramatic Chobe River in Botswana, is a place to experience true comfort, superior accommodation, delectable African buffets and only the best in true African hospitality. Interact with the exquisite natural surroundings, conduct a business meeting here and there, and relish a massage at the brand new spa – all in a day’s work! The Polana Serena Great elephant sightings at Hotel in Maputo offers Camp Jabulani the full spectrum of amenities. The hotel epitomises the luxury of a bygone era and offers guests an extraordinary experience characterised by a magical mix of colonial charm and African appeal. The restored grand ballroom can accommodate 250 Useful contacts guests and 500 in a The Twelve Apostles Hotel and Spa banquet-style setting. www.12apostleshotel.com Lukimbi Safari Lodge There are four meeting www.lukimbi.com and boardrooms with Bushmans Kloof Wilderness Reserve & full AV support that Wellness Retreat www.bushmanskloof.co.za can accommodate The Fairway Spa between 14 and 50 www.thefairwayspa.co.za Kwa Maritane Bush Lodge guests each. The Polana www.kwamaritane.co.za foyer and sea view Bakubung Bush Lodge terrace can be converted www.bakubung.co.za Cresta Mowana Safari Resort & Spa to accommodate as www.crestahotels.com many as 70 and 120 Polana Serena Hotel www.serenahotels.com guests respectively.

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The Camelot Aqua Spa at the Fairway Spa

M E E T I N G P L A C E S • C a t h e d r a l Pe a k H o t e l • B Y M A R T I N H I L L E R

The perfect balance

The Umlambonja flows through the lush Drakensberg region

Combining business and pleasure The Drakensburg has taken its rightful place as a top tourist destination, and it's here you'll find the charming Cathedral Peak Hotel The Cathedral Peak's dramatic backdrop: the Drakensberg mountain range

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nly 400 km from Johannesburg and 250 km from Durban, Cathedral Peak Hotel opened in 1939 and the Van der Riet family has succeeded in offering warm hospitality combined with exceptional service and value for money ever since. Surrounded by some of the world’s most stunning scenery, the hotel also enjoys the privilege of an abundance of rock art, plants, birds, porcupine, black-eyed jackal, bushbuck, mountain reedbuck, duiker and has reintroduced the eland. These natural treasures, together with the hotel’s many sports and recreational facilities and modern conference facilities, lure business tourists to this award-winning hotel time and time again.

Conferences and events can be configured to your preference

Conferencing Cathedral Peak Hotel boasts a unique conference centre designed to cater for small or large groups. The centre allows for highly productive seminars, product launches, team building and strategising sessions. Two full-time conference coordinators personally assist with the organisation of the event and ensure

The unsurpassable beauty that surrounds the resort is breathtaking successful and memorable conferencing. The fully equipped conference centre provides a range of rooms able to accommodate 12 to 200 delegates with variable seating and high-tech equipment. The entire centre and breakaway rooms are up-market, air conditioned and tastefully decorated in warm, rich colours that result in an ‘earthly’ feel.

Catering and accommodation The hotel can accommodate up to 250 guests in a variety of rooms, all of which boast magnificent mountain views. Amenities include limited DSTV, tea/coffee making facilities, heaters and en-suite bathrooms. The superb cuisine is served buffet style in the hotel dining room. Individual catering or separate dining in a variety of function rooms is available by prior arrangement. Conferences can opt for a gala dinner, riverside champagne breakfasts, various themed evenings or a braai in the boma, which overlooks the immaculate, lush green golf course.

swimming pools, bowls, volleyball, table tennis, badminton, a fully equipped gym with steam bath, beauty therapist and, of course, the picturesque nine-hole golf course. Floodlit mini-adventure golf provides an alternative evening activity. For team challenges, the 10 m climbing tower is a must. The hotel’s helicopter offers exhilarating sightseeing tours or mountaintop picnics and is perfect for staff incentives.

Unwind and relax When the shadows reach down from the lofty mountain peaks, there’s no better place to be than the hotel’s terrace to admire the view and enjoy a refreshing sundowner cocktail. Albert’s Cocktail is an elegant meeting place, with beautiful views visable through foldaway windows. The hotel lounge provides a cosy refuge for a board game or a quiet reading corner. Harry’s Action Bar boasts big-screen TVs, especially important for avid sports fans, as well as darts and a pool table. The unsurpassable beauty that surrounds the resort is breathtaking, while the superb facilities are both varied and comprehensive. Cathedral Peak Hotel is an ideal conference venue that will leave you with an unforgettable Drakensburg experience. www.cathedralpeak.co.za

Additional leisure activities will keep your team entertained

One-of-a-kind team building The recreation and entertainment facilities provide excellent opportunities for team building. A host of sporting and leisure activities are on offer, including daily guided walks to the historic bushman paintings, trout fishing, horse riding, mountain bike trails, tennis, squash, heated and cold

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SI NE R VT I HC EE P HR OOVTI D ES RE SA HT O W C A S E • S h o - S h o - Lo - Z a

The whole package Thinking outside the box

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S E R V I C E P R O V I D E R S H O W C A S E • S h o - S h o - Lo - Z a

Sho-Sho-Lo-Za Marketing cc is a dynamic, hands-on, creative company that offers passion, integrity and progressive thinking. We chat, in detail, to the ladies behind this unique brand.

or over 20 years, Sho-Sho-Lo-Za Marketing has been providing thinking out-the-box experiences for both corporate clients and NGOs. The director, Noelene Kotschan, says: “We want our clients’ dreams to become reality.” And Sasha Woodcock, marketing manager, concurs: “Yes, we don’t want to just plan any old function; we’re not the norm.” As one of South Africa’s nominated Nation Builders, Sho-Sho-Lo-Za Marketing prides itself on the innovative use of the greater community to ensure growth in the entrepreneurial SMME market.

adds value to your brand or product, improves client relations and assists with obtaining BEE certification. “All our products have CSI options,” confirms Woodcock. “We do it all and can structure any kind of event,” says Woodcock. Kotschan adds: “We started out organising a dinner for just two people and now we can do anything you wish. We’re like a menu: you can have hors d’oeuvres, starters, mains, desserts and a cheese board to top it all off, or you can go the other way and have your after dinner night cap first.”

The More Balls Than Most campaign Another great campaign is its “More Balls Than Most”, which is dedicated to promoting awareness about the importance of early detection of prostate and testicular cancer.

The PinkDrive Campaign The company developed and still runs the PinkDrive, under the guidance of Kotschan. The PinkDrive is a breast cancer awareness

“ We want our clients' dreams to become reality.” Noelene Kotschan, fundraiser and director, PinkDrive

Public Benefit organization (PBO) and has been instrumental in the launch of major campaigns. It creates awareness at various functions and sporting events throughout the year, as well as at flagship events during October – Breast Cancer Awareness Month. “We’re driven, passionate people with integrity. If we weren’t, PinkDrive wouldn’t have grown to what it is today in just three years,” says Kotschan.

The company holds fundraising events, organises campaigns and activations, and creates brand awareness through CSI.

Team building with a difference “We organise cause-related team building,” says Woodcock. “Instead of the usual ‘amazing race’ events, cocktail functions or cooking courses, both we and our clients find choosing a charity or u nd underprivileged community to help for the day d far more valuable, meaningful

A unique benefit Sho-Sho-Lo-Za Marketing is the ryy only the company in the country a al that offers CSI (Corporate Social Investment) certificates. A CSI certificate creates and promotes brand loyalty,

“ We do d it all, knowing we are one on ne step ahead of the rest.”” SSa Sasha Woodcock, marketing

and rewarding. Some examples of previous team building activities we’ve organised are sorting out the books in a school’s library, reading to the kids, fixing hospital beds or painting the walls. Then, by all means, they can enjoy a party afterwards. “However, we’re more than happy to organise ‘normal’ team building functions too. Clients can choose anything from rugby, soccer and golf days to fun races and creative activities,” Woodcock adds.

Gift giving Sho-Sho-Lo-Za Marketing provides tailor-made gifts and hampers for corporate and social functions. The hampers go live for Easter delivered by us, made up by you, for special days and corporate functions. ”Be unique, use our hamper boutique,” says Woodcock. You can also choose from a stunning range of clothing, gifts, accessories and kiddies items from the online Shop 4 Cancer store. Many products are made by women in disadvantaged communities, so “we’re helping to up-skill them too,” says Kotschan. All store profits go towards the Breast Cancer Educational and Mammography units.

Design and PR “We cover the entire design spectrum too and create innovative, unique designs providing effective marketing tools to deliver information and communicate our clients’ brand and message,” says Woodcock. Its integrated public relations services complement the entire marketing mix. These are: • public and media relations • digital and social media • in-house photography. The company is one-of-a-kind, versatile and personable, and exceeds expectations. Woodcock concludes: “We’ve kept our own personal identity, but deliver amazing, exceptional service.”

manager, m a man age Sho-Sho-Lo-Za Marketing www.shoza.co.za PHOTO BY GUY SCHMIDT

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E V E N T M A N A G E M E N T • Tr a n s l a t o r f o c u s

Lost in translation Translation and interpretation 101 With the amount of international conferences hitting our shores, it s imperative that conference organisers hire translators and interpreters for non-English speaking delegates. But where would you find such a person and, once found, how do you get the best out of your translator or interpreter? We tell you how...

here’s so much that goes on behind the scenes when planning a conference, exhibition or event. And with international conferences the preparation is even greater. What about the people who can’t speak our language? How do we accommodate them? Well, luckily there are people who’ve got this covered. “Interpretation is a fascinating but little known area of translation,” says Joyce Trocki, Translations & Interpreters Networks of Southern Africa (TINSA) coordinator. “Interpreters have to be able to listen to and immediately transpose into another language the words they’ve just heard. The diversity and complexity of subjects interpreted

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and the conditions in which the interpreters work sometimes demand truly remarkable performances,” she adds. An important tip for conference organisers, explains Trocki, is to approach interpreters during the initial planning stages. “This way there’s no panic when it comes to sorting out the nitty gritty details of the event.” The South African Translators’ Institute (SATI) has “Interpretation is a been representing fascinating but little interpreters and known area translators for 60 years. Executive of translation” director Marion Boers gives us the top 10 recommendations for getting the best out of interpreters: • Use a professional Not everyone who knows two languages can interpret successfully. • Use an accredited interpreter someone who’s been tested by a professional organisation means you’re getting quality. • Remember to include travel, transfers and accommodation costs for your interpreters, as well as meals or a daily allowance. • Team work is essential In a conference setting, interpreters work in pairs because the work is mentally demanding.

E V E N T M A N A G E M E N T • Tr a n s l a t o r f o c u s

Who? Where? How? When? •R Remember emem em embe em ber be er interpreters inte inte in terp rpre rp rette re ters ter rs aren’t are ren’ n t machines. n’ mach ma chin ch ines in es. es Don’t expect them to be on duty during tea and lunch breaks. • Equipment is key Without the right equipment your interpreters can’t do their job. Use a reliable supplier. • An on-site technician is crucial If there’s a problem with the equipment, the interpreter won’t be able to sort it out. • Make sure the interpreters can see the speaker and the stage. If a speaker is referring to a Power Point presentation and the interpreter can’t see what’s displayed, they may be unable to interpret. • Preparation improves quality Provide the interpreters with background information about the conference, the full programme, abstracts and papers, if they’re available well in advance. The interpreter isn’t a specialist in the conference topic. • If there are breakaway sessions you may need extra interpreters. It’s quite simple after all, don’t you think?

CLOSE THAT DEAL with professional translation & interpreting services from WITStranslate in Johannesburg, South Africa. Since 1994 South African companies have extended their reach to other African countries in everincreasing numbers. As a result, companies may need professional translation and interpreting services, as well as editing, voice-overs and transcription services. WITStranslate, Wits Language School’s professional translation and interpreting agency, offers full translation and interpreting services in over 25 international and local languages. They work with a network of highly qualified translators and interpreters to cater for all your professional language needs. They offer quality translation and interpreting services in the following languages: • European: French, Italian, German, Spanish, Portuguese and Russian • South African: All 11 official languages of South Africa plus South African Sign Language (SASL). • Asian and Eastern Languages: Mandarin Chinese and Arabic • An array of other languages, including Igbo, Hausa, Bengali, Chichewa, Yoruba and many more.

Professional translating and interpreting services Some of the services they provide include, but are not limited to: • General, financial, legal (sworn) and technical translation • Software and website translation • Country-specific, localised translation, contentdeveloping and editing of advertising and training material • Translation of questionnaires for focus group research • Voice-overs and transcriptions in various languages • Skilled interpreters for multilingual meetings, seminars and conferences and for tourism purposes • Skilled interpreters for business-to-business meetings, networking and social events, trade fairs and training courses • On-site and oﬀ-site report-writers, editors and proof readers of business and technical documents All of their translators, interpreters and editors have extensive experience and are subject to rigorous quality control procedures. www.witslanguageschool.com

Useful contacts The South African Translators’ Institute (SATI) www.translators.org.za Translators & Interpreters Networks of Southern Africa (TINSA) www.interpreter.org.za

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E V E N T M A N A G E M E N T • E x h i b i t i o n F o c u s • BY J U L I A M A F C H E R

The last one standing First impressions count, especially when it comes to expo and exhibition stands. Exhibitions are an important networking and business platform and if you want people to visit your stand, then you need the X factor .

SSQ stands always make a statement

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Protea Hotel OR Tambo’s spacious conference facility

ccording to Nigel Walker, director of Complete Exhibitions, ‘engagement’ will become 2013’s trend word and is bound to be used more often than any other when developing a marketing plan and subsequent briefs for exhibition stands. It’s more than biltong, chocolates or coffee; the looped presentation running on the screen and the collection of business cards; or t-shirt giveaways. It describes the strategic shift happening within the industry. The most sought-after attribute: Creating an experience. Walker explains: “Exhibitions and events have been moving in this direction for some time, but even here the rate of change will accelerate significantly. However, exhibitions

EVENT MANAGEMENT • Exhibition Focus

SSQ has constructed exhibition stands for large companies, including Anglo American

stands have focused upon the aesthetics and design nds for some time, sometimes exclusively. Exhibition stands can no longer remain islands of design excellence. Engagement will become equally, if not more so, positioned within the client brief.” It’s often said that exhibitions are one of the mediums, if not the only one, that has the opportunity to engage all five senses at the same time. This is the advantage of exhibitions

over other marketing mediums. The experience will be brought abou about and enhanced by touch screens. Multiple tablet points will be incorporated into the design, either as Engageement willl become fixed points or mobile equallly positioned d within work stations. “By building motion the cliient brieef. Niggel Walkker, sensors into a display, dire ectorr, Comple ete Exh hib bittions not only can the stand

“

”

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Useful contacts Complete Exhibitions www.compex.co.za SSQ Exhibitions www.ssqexhibitions.co.za

MEETINGS SA | MAR/APR 2013

EVENT MANAGEMENT • Exhibition Focus

become more energy efficient, but the ability to turn on and off as clients move will encourage visitors to engage with the exhibitor. Fabric walls, innovative lighting that changes with the mood or time of day, textured walls and floor coverings will become common. Apps for smart phones will boom over the next 24 months. The current ranges of apps are useful, but don’t exploit to the fullest the opportunity to engage with the visitor and out-compete the competition. What you can dream about, will become the norm very shortly,” Walker concludes. SSQ Exhibitions is a multi-discipline exhibition stand and set design operation specialising in the conceptualisation, design and installation of award-winning exhibition stands, sets and stages, mall displays, road shows and product launches. “We manage all elements of the project from inception to flawless execution, including custom design, installation and project

management, both locally as well as abroad,” says Kim Risely from SSQ Exhibitions. “With 20 years of combined experience in the exhibition operations field, SSQ Exhibitions is a passionate, creative and highly focused SSQuad that delivers on target, on budget and with military precision every time,” she adds. SSQ Exhibitions has completed a couple of big projects in the past few months. These are: • Zimmer office launch: Zimmer decided it was time to move offices in January and tasked SSQ Exhibitions to escort them into their fresh new start. “Aside from refurbishing its design, we also added complementing elements throughout its offices to ensure the brand is represented, emphasised and vividly communicated,” explains Risely. • Mining Indaba: “Bursts of energy and excitement began our

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Face-to-face is one of the most

powerful channels... are you getting the most out of your exhibition? Whether you are an Association, a corporate or a professional event organiser, we believe our service and experience will enhance your event. Our professional team offers an efficient and close operational service to our clients ensuring that every aspect of your exhibition or exhibition stand is a success. From planning and liaising with all relevant stakeholders, coordinating and managing logistics, designing and building your exhibition or exhibition stand, including furniture, audio visual, entertainment and client engagement. We can help make your face to face marketing opportunities come to life. Where form follows function, we ensure your event meets your needs and exceeds your expectations

B-BBEE Level Two Contributor

Contact: Dean Gunningham tel + 27 (0) 11 262 0249 cell + 27 (0) 84 909 6969 fax + 27 (0) 86 690 6951 email dean@compex.co.za, website www.compex.co.za

2 decades of professional experience!

EVENT MANAGEMENT • Exhibition Focus First Impressions wide variety of funky, contemporary furniture

year here at SSQ Exhibitions with the world’s largest mining investment event and Africa’s largest mining event, Mining Indaba. We had the great privilege of looking after the Anglo American stand and networking lounge, as well as the Exxaro stand and networking room.” Risely concludes: “We’re looking forward to two of South Africa’s most prestigious shows that are coming up, namely Tourism Indaba 2013 and Johannesburg International Motor Show 2013. The SSQuad has been preparing for several months and are looking forward to working on some incredible stands.” Expo Guys is a young-at-heart, dynamic company offering unique, creative and functional exhibition stands, displays, showrooms, retail environments and interiors to the market. The company offers turnkey solutions for exhibitions which can be tailor-made to suit specific requirements while working closely with its clients to ensure objectives are met and budgets considered. For retail clients, and exhibitors looking for custombuilt stands, Expo Guys offers a full design service, with quick turnaround times, manufacture of the design and on-site projectmanaged build-up services. Its core business is exhibitions with the focus on creating designs that keep clients competitive while leveraging their exposure, with exhibition stands that are creative, functional and that breathe life into the brands they design and build for. First Impressions boasts a collection of stylish, contemporary furnishings for the outdoor lifestyle, restaurant, hospitality, corporate and home environment as well as events or exhibitions. Their ever expanding range, available in an array of stunning colours and indulgent fabrics, comprises furniture built from the highest quality materials and craftsmanship Expo Guys has a fresh take and is modern and on exhibition stand building innovative in design. By introducing its own Green Range of furniture, the company is joining the global green community and demonstrating

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its commitment to proactive intervention in the fight to protect the environment. As the first in its Green Range, First Impressions has identified a unique selection of oil barrel furniture, developed by designer and manufacturer Noel Huntingford, as a vehicle for this purpose. For so long, and increasingly so, a carrier of materials that are poisonous to the environment, the oil barrel can be recycled not only into a braai but also functional aesthetically pleasing household and garden furniture. Four Green Drum Ranges have been developed, all of which feature varying Useful contacts degrees of ‘greenness,’ starting with the Complete Exhibitions Recycled Green Drum Range. Different www.compex.co.za configurations of the drum are used SSQ Exhibitions www.ssqexhibitions.co.za together with other recycled materials Expo Guys to produce popular lines of domestic www.expoguys.co.za furniture. These include: tables, chairs, First Impressions www.firstimpressions.co.za benches and ottomans.

E V E N T M A N A G E M E N T • A u d i o v i s u a l • BY J U L I A M A F C H E R

TechRig organised the succesful SAPHILA conference at Sun City

The beat goes on The stage is set. The lights are spectacular. And the sound? Just phenomenal. But then the mic cuts out, the projector turns black and the computer freezes...

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o, who you gonna call? They may not be ghost busters, but they’re certainly our saviours when technology fails us. The unassuming, behind-the-scenes role that the conference tech teams play is one of the most important of the whole event. Without AV, videography, photography and multimedia, the event would be, well, nothing. EPH Productions is a dynamic technical events production company. “We can offer you everything you may need under one roof, from a baby projector for a boardroom meeting all the way to setting up a stadium concert for an international band,” says Leon Pheiffer from EPH Productions. With decades of experience in the industry, EPH Productions has provided its services to a number of record-breaking events such as the RMB International Conference (for 15 years running), the past four Harley Davidson

EVENT MANAGEMENT • Audiovisual

(Below left to right) EPH Productions will meet your AV needs no matter how big or small

Africa Bike Week events, FNB Starlight Pop Opera and the Johnson & Johnson International Conference. “We offer both indoor and outdoor stages, outdoor roof structures, daylight screens and LED screens, sound, lighting, audiovisual, erators, drawings and designs, technical generators, crew and a whole lot of imagination,” explains Pheiffer. “With the economy the way it is at the moment, it’s our mission to provide our clients with extremely good service at great prices.” TechRig is a creative technical solutions agency. It specialises in lighting, AV, audio structures, rigging, design and sets for all kinds of events, including conferences, gala dinners, business meetings, TV shows, launches and all outdoor functions. TechRig has acknowledged that keeping up

Davis. “To accompany our technical service, we provide our clients set design drawn in ‘Grand MA 3D’ to illustrate what their event will look like before setup.” “Many AV companies out there will tell you they’ll happily hire in a DJ for your event, but the truth is you never know who you’re going to get. That’s why we have our own DJs who get in-house training. This eliminates the guess work when the party starts and you can be assured the music will run smoothly,” Davis explains. Towards the end of last year, IML Worldwide conducted a global survey. The questionnaire asked over 300 event companies and event stakeholders worldwide the following questions: • What are the key trends in the use of technology to harvest audience response and interaction globally and in local markets? • How is the event industry adapting to accommodate the role of interactive event technology? • What value do event owners place on the gathering of data and information at events and meetings? • What key features do event owners value most from interactive event technology? “Over recent years, our industry has evolved

to date with the latest technology trends nds nd ds is is as technology advances and philosophies on vital if you are to stay on top of your game shared intelligence develop. IML Worldwide’s in this industry. Two of the latest elements global reach and 20 years’ experience the company has pinpointed are: mean we have a unique perspective on • AV – video mapping, HD, 3D projection these changes, many of which we’ve and holography led or significantly • Lighting – going green contributed to,” explains Keeping up to o date and saving power by Richard Fisher, CEO of with th the la atest utilising LED lights. IML Worldwide. technolo ogy trrendss AVL Africa is one of the few He continues: “We’re iss vittal AV companies that runs its always interested in own in-house staging and listening to our clients set design departments. “With more than and industry colleagues to understand their 180 stage blocks on-site, including circular perspectives about the direction of our stages, we can raise your event to a new industry and gaining more insight about level. Safety is one of the most overlooked what’s important to them. It’s this ethos factors when building a stage,” adds AVL that led to the commissioning of the survey. Africa’s MD, Tyron Davis. One thing is clear: our industry continues to “We provide a full turnkey solution,” says change at pace along with the opportunities

MEETINGS SA | MAR/APR 2013

EVENT MANAGEMENT • Audiovisual

Intricate AV organisation by TechRig at SAPHILA conference in Sun City

represented by the new technologies available within it. This is a major opportunity coming at a time when ‘return on investment’ is becoming a prerequisite.” Here are some of the survey findings: • Data gathering from delegates at events and conferences is important for event stakeholders (over 90% agree). • 60% believe that interactive event

MEETINGS SA | MAR/APR 2013

technology has made a major difference to events in the past five years. • 75% believe that interactive event technology will become either much more, or one of, the most important components of events in the future. There are two main ways in which event stakeholders believe interactive event technology will become more important in

the future: increasing audience engagement (56%) and facilitating data and insight gathering (20%). While cost is a factor when selecting interactive event technology, it’s not the main one. More stakeholders are concerned with ease of use (41%), functionality (22%), and reliability and stability (20%). Return on Useful contacts investment is an important EPH Productions www.ephproductions.co.za factor for TechRig 90% of survey www.techrig.com respondents. AVL Africa www.avlafrica.co.za 95% believe IML Worldwide specialist www.imlworldwide.com advice is important and 95% believe interactive event technology is important in terms of maximising an event’s overall success. Nearly 90% believe they could do more to maximise the insight they gather via technology at events. An important statistic considering 95% also believe that the insight gathered at events is imperative in driving business decisions and strategy.

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Pre-register online today on www.markex.co.za for free entry into Markex World of Events 2013 For further information contact: Fran Lurie Tel: +27 (0)11 883 7837 or +27 (0)11 835 1656 Cell: +27 (0)82 570 7942 | Email: franl@specialised.com www.markex.co.za

I N D U S T R Y I N S I G H T • M I C E A C A D E M Y • BY DEREK KING

A MICE venue investigation There are over 3 500 MICE venues in South Africa. The majority of which are in Gauteng, with the Western Cape and KwaZulu-Natal not far behind. The range of venues with meeting facilities available is as diverse as the people of South Africa.

lthough there are a number of type of venue and it’s management that gears avenues where a meeting planner its marketing to the most suitable potential can source venues, there are very client.There are four types of investigations few that pin-point the best usage of the that can be undertaken by a MICE venue: venues. For example: • Grading Grading is a snapshot and not • Is the venue more conducive for specifically designed to take account of a board meetings? venue’s particular attributes or possible • With a certain number of 24-hour packages shortcomings. The most important – will there be an exclusivity of use for operations and catering aspects aren’t part that day(s)? of the grading process and are focused • Are there leisure facilities alongside the on the physical structure, standard of the meeting facilities? If so, what kind? furniture, fittings and fixtures. Venue managers and owners • Audit An audit is far are seldom able to determine more than a snapshot MICE venue whether they’re getting their as it enables a broader management fair share of bookings in approach to be taken and must determine comparison to other venues incorporates, apart from in the surrounding areas and, the physical aspects, the the target more importantly, why bookings internal systems. An audit market for the may not be as profitable for the tells management its type of venue bottom-line in comparison to the current situation with the operating expenses. bookings schedule and the Venue management should take a hard look types of enquiries received for future usage. at where it is going in relation to the type of • Assessment The assessment tool facilities that may govern the effective usage provides far broader opportunities and is and booking criteria. more flexible, covering all the points an audit Whether free-standing or accommodationwould undertake. It’s a flexible tool that linked, MICE venue management must can be tailored to suit the particular needs determine the target market for the particular management requires to pursue and justify type of venue. There’s a market for every as a future reference point. A thorough

MEETINGS SA | MAR/APR 2013

assessment can point the way to major changes such as refurbishments, upgrades and expansion. • Benchmarking The benchmarking process is the most thorough of all the venue investigations. It begins with an in-depth observation over the past five years and takes marketing, communications, operations, catering and bookings into account. Benchmarking is a lengthy and serious series of investigations resulting in tangible steps going forward. MICE venue management needs to realise the dynamic nature of the industry with the possibility of subcontracting certain services rather than pursuing a 365-day operating service that is used for around 200 booking days per annum. The South African MICE industry is becoming more complex with the amount of in-house facilities, distance participation software and video-conferencing techniques. Although it’s unlikely that person-to-person interaction will diminish with the growth of more venues incorporating meeting facilities, it takes a sensible venue management to pinpoint the way forward to capture its share of the lucrative MICE market. www.miceacademy.co.za

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IN THE KNOW â&#x20AC;˘ EXSA

EXSA LOOKS AT THE FUTURE OF EXHIBITIONS

Itâ&#x20AC;&#x2122;s the name of the game The ability to turn daily activities into a game is fast becoming a new marketing trend and will very soon be an expo trend too.

ounder of Gamification Co, Gabe Zichermann, explains gamification to be: â&#x20AC;&#x153;The new concept of applying gamedesign thinking to non-game applications to make them more fun and engaging.â&#x20AC;? And itâ&#x20AC;&#x2122;s heading our way, according to Natasha Bryant, EXSA communications manager. How could this trend change the way exhibitions happen? Turning an exhibition into a game will encourage attendance and participation. This technology will apply to Generation Y (those born between the 1970s and 1980s) onwards, as they have long been exposed to games and would relate to the real time strategy, goal setting and competitive nature of this new trend. According to Gartner, by 2015 more than 50% of organisations that manage innovation processes will gamify those processes. In less than a yearâ&#x20AC;&#x2122;s time a gamified service for consumer goods marketing and customer

retention will become as important as Facebook, eBay or Amazon, and more than 70% of Global 2000 organisations will have at least one gamified application. Organisers can increase the level of engagement, change behaviours and stimulate innovation in four ways: 1. accelerated feedback cycles 2. set clear goals and rules of play 3. create a compelling narrative 4. challenging but achievable objectives One company has already cottoned onto this new marketing trend and created an app for events using the idea of gamification. The app (found on www.gamifyapp.com) uses basic gaming principles like earning points, offering prizes and a live leader board display. The Gamify app creates an environment where attendees are motivated, encouraged and inspired to take action. How does this benefit exhibition visitors?

Expos are no longer about just passing out business cards; itâ&#x20AC;&#x2122;s a new and exciting marketing prospect. This is a great tool for creating relationships, networking and increasing knowledge. All the traditional goals of an expo are met in an out-of-the-box, interactive way.

How do exhibitors benefit? Anyone can get involved in the game. Attendeesâ&#x20AC;&#x2122; behaviour changes when theyâ&#x20AC;&#x2122;re encouraged to engage exhibitors in order to â&#x20AC;&#x2DC;proceedâ&#x20AC;&#x2122; in the game, thereby increasing brand recognition, interaction and product knowledge. Exhibitors can also get involved in sponsoring prizes, which will widen the scope of the â&#x20AC;&#x2DC;gameâ&#x20AC;&#x2122;.

Do organisers benefit? Impressing visitors and exhibitors is already to the benefit of organisers. But through the game app, organisers can receive an in-depth analysis of visitors and exhibitors. Gamification is slowly taking off in websites in South Africa and soon this will evolve into apps and practical applications that will work for the exhibition industry. An exhibitor at the Rage Expo 2012, held at Coca-Cola Dome, successfully used gamification in a scavenger hunt where visitors had to find stickers to redeem them for prizes. According to the client, it was a success. www.exsa.co.za

MEETINGS SA | MAR/APR 2013

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I N T H E K N O W • AIPC

More than a logo The value of quality and consistency When value is the key issue, customers need some kind of reference point to ensure they re getting the most for their money. In today s meetings industry, that value takes many different forms.

ost is certainly a factor, but that’s just the beginning. Even more important are quality and consistency, because these mean you’re actually getting what you need in a predictable form. However, creativity and imagination are also important. These contribute to the overall event experience, the success of which will determine delegate satisfaction and therefore both present and future attendance – the life blood of most organisations these days. Today’s convention centres are all about balancing these varied criteria; consistent and predictable quality on the one hand and innovation and flexibility on the other. But how is an event organiser to know which centres embrace these kinds of principles? Your first clue: look for the AIPC (the International Association of Conference Centres) logo. Membership in AIPC means that a centre is committed to the principle of excellence in centre management and has invested in making that commitment through linking up with like-minded venues worldwide. This kind of exchange is absolutely critical, for two reasons. First, it’s only by being aware of the full spectrum of possibilities that a centre

MEETINGS SA | MAR/APR 2013

can truly excel. Today’s meetings and conventions are increasingly complex and demanding affairs, with formats that are evolving on a constant basis. Being able to access the full range of experiences, represented in more than 170 centres in 54 countries, provides insight that is absolutely critical to understanding what can be done to enhance an event. Secondly, AIPC members have access to services, resources and insights that

How H ow is i an event organiser to know which centres embrace value principles? Look for the AIPC endorsement enable them to deliver on organiser expectations in a practical, cost-effective and risk-free way. This includes the latest insights into client needs as well as the research, education, technology insights and standards that have to become a part of

their product in order to prevail in today’s competitive environment. In a complex industry, no centre can exist in isolation – there’s just too much information required to keep up. Yet many have to do just that because, unlike so many other kinds of businesses, there’s generally only one or at most a very few such facilities in any one destination. The solution is in linking up with colleagues from around the world and the benefit is the extraordinary range of experiences and insights this can deliver. AIPC members know this and use it to their full advantage. The result? They are positioned to deliver the kind of expertise and flexibility major events demand. How do you access all of this? From a planner perspective, it’s simple. When you’re considering venue alternatives, look for the AIPC logo. It’s your best assurance of getting exactly what you need to ensure your events deliver what your delegates want and need, as well as for your own peace of mind! www.aipc.org

C O LU M N I S T O F T H E M O N T H â&#x20AC;˘ RAMON THOMAS

Smart enough?

t seems almost everyone uses a smartphone. These gadgets have outsold the PC for the past two years. You would be hard pressed to find a business person who uses an entry-level cell phone. For many people itâ&#x20AC;&#x2122;s difficult to live without the new breed of app eating, mega-memory phones. They have an abundance of valuable traits, such as always-on Internet, instant access to e-mails and a host of useful apps. So letâ&#x20AC;&#x2122;s look at the psychology of smartphone usage. Technology, business and culture author Nicolas Carr demonstrated very succinctly the Internetâ&#x20AC;&#x2122;s damaging effects on the mind. You can only assume that smartphones have the same consequences. For years evidence against the multitasking myth has been mounting. It turns out itâ&#x20AC;&#x2122;s not smart to text while driving, and itâ&#x20AC;&#x2122;s siness not smart to BBM while in a business mart meeting. However, it may be smart to read an e-book while waiting in the cence. queue to renew your driverâ&#x20AC;&#x2122;s licence. What makes this particular nt personal technology so different is its endless bells and whistles. Current smartphone processorss are 1 000 times more powerful than a desktop PC from 1995, when the Internet was in its infancy. Even if you choose to live without one, your companyy may require you to use it. So

much of our behaviour changed forever with the advent of the BlackBerry and its always-on BlackBerry Internet Service (BIS). This became the standard for staff to stay in touch outside the office and for management to get constant progress updates. In 2009, I did a series of seminars across South Africa, sponsored by BulkSMS, that focused on â&#x20AC;&#x2DC;technology stressâ&#x20AC;&#x2122;. I reported findings from a range of studies of male and female employees. With female employees, their personal lives interrupted them more often at work, while males were more often interrupted at home as they are easily reached on their smartphones and have direct access to their e-mail. At some point it becomes clear we need to readjust our priorities. Greek philosopher Socrates said: said â&#x20AC;&#x153;The unexamined life is not worth livin living.â&#x20AC;? So letâ&#x20AC;&#x2122;s examine what causes you yo to be not so smart: â&#x20AC;˘ Compl Complexity â&#x20AC;&#x201C; The more complex our daily lives and business projects ar the more we need are, clarity to make good, effective decisions. â&#x20AC;˘ Confusion The more choices we have to make,

Current smartphone processors are 1 000 times more powerful than a desktop PC from 1995 the more confused we become. This often leads to analysis paralyses and an increased opportunity cost. â&#x20AC;˘ Conflict When combined, increased complexity and unresolved confusion lead to conflict between individuals, teams, staff, management, clients, suppliers or a combination of all of them. Thereâ&#x20AC;&#x2122;s a light at the end of the tunnel. A host of mobile apps are now available for brain training. These go hand in hand with taking time out for relaxation. Besides switching off your smartphone, listening to Binaural Beats (www.binauralbeats.com) before big presentations or at night before sleeping is a useful way to increase focus and enhance concentration.

Ramon Thomas is the author of The Psychology of Technology and is available as a guest speaker for conferences, team building and planning sessions. t +27 (0)81 439 9555 â&#x20AC;˘ www.ramonthomas.com

MEETINGS SA | MAR/APR 2013

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R E W A R D & D E V E LO P • U S B S p e a k e r ' s C o r n e r • BY LESLEY EVERET T about, and have confidence in, your authentic brand and what makes you different. By being clear about this you’ll take people with you more effectively. The other principles include the power of that first impression, silent indicators, voice impact, dress and appearance, and visibility, and then being consistent with your brand. It’s no longer good enough to do a good job – this alone won’t differentiate you. You need to manage your career more like an entrepreneur than ever before and take conscious control of getting to where you want to be. Today, leadership is about building your profile and visibility as well as the traditional leadership skills. However, doing this authentically is crucial and managing your brand online is an important element too. Walking TALL provides the system for achieving this. When we look at how David Beckham has achieved the accolade of ‘one of the most valuable personal brands in the world’, we realise that a key reason for this is the true authenticity that comes across and the consistency with which this is portrayed. If he has the odd slip-up, it’s quickly forgotten about and swept away. How much are you adding to your personal brand bank account every day so that when you need to make a withdrawal it has little negative impact? Act today, put yourself on a conscious track and think about what layers you are adding to your brand every week that reinforce the way you want to be perceived, because it’s authentic.

Brand it like Beckham Why personal branding is so important

n my travels as a speaker, I find that at the top of agenda for many of my global wherever I am in the world, successful clients. My ‘Walking TALL’ methodology business is based more than addresses the challenge ever on the positive experience of being the best you that the client or customer has. can be authentically and It’s no longer This experience will always be building a personal brand good enough to as a result of interaction with that creates consistency do a good job – another person. In the meetings of communication, this alone won’t industry, people will talk about positive impact and differentiate you the experience they have had inner confidence that with you all the time, and this in in turn creates positive turn will have a direct impact on your business. customer experience. Research from the Institute of Customer We use seven principles to create a tailored Service showed us last year that in the retail keynote or workshop that provides the sector there’s a direct correlation between audience with a fun yet powerful message the customer experience and retail figures with practical tools and up-to-date insights and performance. It doesn’t take much for to maximise their corporate brand via people ing the people us to work out that this would be similar in behaviour. Without addressing brand, you could most sectors. We’ve had the old cliché ‘people element of the corporate brand, buy people’ for years, but never has it been be leaking large quantities off brand g it. truer than now. We search for trust in any investment without realising arrt with relationship and we’ll get this in a number Those seven principles start ng g the of ways. Who You Really Are – putting I’ve been speaking on the topic of personal brakes on and defining whatt you really ng g to thee branding and visible leadership for the past stand for and what you bring eeer and 10 years. The topic has evolved hugely in table. In order to reach career b clear that time and right now it’s a subject that’s business goals, you need to be

The USB is taking the world of professional speaker bureaus and speaker agents by storm m with its innovative approach to the business of o promoting speaking professionals. www.uniquespeakerbureau.com

MEETINGS SA | MAR/APR 2013

www.lesleyeverett.com

Lesley Everett is an international keynote thought-leader on personal speaker and thought bbranding di andd re reputation eputat management. rated as a speaker, SShe’s Sh e’s highlyy rate aauthor, au uthor, col columnist umni and media personality. Everett is the founder personalityy. Eve and and creato creator or of tthe well-respected brand Walking brand Walk king TTALL – a proven p rsonal bran pe personal branding and executive presence p essence methodology that pr has h s been ha b delivered in 2 countries and four 20 co continents to date.

R E W A R D & D E V E L O P • Te a m B u i l d i n g

Fun beach times with Maximillian Group

The economic climate has caused company team building to take a back seat. But not this year. Adventure Works owner Barry Futter and Jonathan Lechtman, owner of Maximilian Group, are positive 2013 will be a success.

Hooray for 2013! T

Adventure Works will have your team get to all sorts of actvities

he landscape of the team building industry has changed dramatically over the past five years and it’s vital to recognise these changes and reinvent the type of experiences you offer, says Futter. “Given the current economic climate, we find that staff are pushed to work harder and rely on successful teamwork at a deeper level. This has resulted in companies treating their staff functions as reward for hard work rather than as a tool to get more out of the team. However, they still want to achieve the same objectives of enhancing communication and creating a sense of belonging through a fun event.” With this in mind, Adventure Works has created a number of new products that bring people together through the power

MEETINGS SA | MAR/APR 2013

R E W A R D & D E V E L O P • Te a m B u i l d i n g

From gambling to lifesaving, Maximilian Group offers it all

Adrenalin rushing activities with Adventure Works

“2013 already looks like a better year for business.” Barry Futter, owner, Adventure Works

of fun while incorporating some light-hearted learning. “Our Urban Adventure illustrates the origins of Cape Town while delegates busk as gumboot dancers on a street corner, sell curios to tourists for maximum profit and explore the Company’s Garden, a showcase of the history that put us on the map. The powerful part of this event is that clients get to see the same city area in a completely new light. This is a fundamental necessity of bringing about change.”

Adventure Works has created a number of activities in the townships and Futter believes there’s massive room for growth in this area. “It’s inspiring to see the entrepreneurial spirit in many township communities; companies can learn great lessons of how to do so much with so little. Playing in a marimba orchestra, moulding and designing the artwork on your own pottery coffee mug, or learning tribal dance moves, are just a few of the creative activities we run in the township. Social responsibility initiatives such as painting classrooms, planting trees and building jungle gyms are also powerful and enjoyable experiences, but they must be sustainable and well managed for long-term benefit,” Futter explains. “2013 already looks like a better year for business in general, so I’m anticipating a busy year ahead as companies prioritise staff functions after a few years of limited activity,” he concludes. Lechtman has a lot to look forward to this year. In just a short time, the Maximilian Group has grown from strength to strength. Lechtman says: “We’ve got some exciting brand-new activities we’ll be introducing this year. “At Maximilian Group, we put our clients first in everything we do. This means

continually endeavouring to provide authentic experiences that are creative and innovative – every time. We pride ourselves on giving our clients a high standard of quality and value for money while fulfilling our aim to be more than extraordinary,” explains Lechtman. “We’re constantly striving to be the most unique and ‘next-generation’ event management company, and with our customdeveloped experiences, we make sure that we are always at the forefront of our industry in everything we do.” From small executive training sessions to large-scale conferences, Maximilian Group’s incredible knowledge of venues in

“We put our clients first in everything we do.” Jonathan Lechtman, owner, Maximilian Group

Southern Africa allows it to find and utilise the most appropriate venues for your conferencing needs. “In addition, we will take care of all of the technical requirements and refreshment details, so that all you need to focus on is getting on with business,” says Lechtman. www.adventureworks.co.za www.maxgroup.co.za

MEETINGS SA | MAR/APR 2013

REGULARS • Product News

ndrew Gibbs, MD of ConCept G, explains what design means to him and his company: “According to the UK’s Design Council, designers have different approaches to design, and yet they find common ground in their design activities, such as discovering, defining, developing and delivering. To discover is to research, to define is to understand the objectives, to develop is to try and test, and to deliver is to complete and present the concept design,” says Gibbs. If we carry this concept of ‘what is design?’ over to brands and branding, a company’s

brand is its most important asset, therefore it plays the most crucial role in the design process. The responsibility of the designer is to place strategic thought and relevance on the brand in the context of the exhibition or event. Gibbs continues: “At ConCept G, we build on and add value to the reputation of our clients. We provide proficient, hands-on service and give advice with an emphasis on professional and sound service levels and on finding solutions to realising impactful exhibition and event infrastructure.” In the exhibition and event industry, being referred to as simply ‘stand builders’ is changing. “Just as marketing and communications is evolving, we should rethink our brand and elevate ourselves accordingly. At ConCept G, design is our heartbeat and in order to create, innovate and deliver a brand concept, we become the brand,” Gibbs concludes.

Defining design

The attractive and modern conference centre contains a large rectangular main room that can be sub-divided, as well as a service room and a large platform for social activities before, during or after events in the main room. Sango does conferences, shows, weddings, dinner dances, exhibitions and launch events, as well as a host of other banqueting and meeting activities. Among its features are a first-rate public address system, LCD projectors and screens, catering support services, good parking, a lush garden around the venue and a strong conference support team. “Sango will be a significant boost, not only for the local business sector and community, but also for a steadily increasing number of regional and international organisations taking a greater interest in Zimbabwe,” concludes Stutchbury.

Reining them in

hen Cresta Hotels opened the Sango Conference Centre in Harare, Zimbabwe, late last year, a major new banqueting and meetings venue in the medium-size market became available to local and international event organisers. “Sango adds to the choice in Harare and provides state-of-the-art facilities. Feedback from the people holding events since we opened in November has been great and we look forward to consolidating this with a busy schedule for 2013 and 2014,” says Cresta Hote Ho tels te ls’ CEO, ls CEO CE O, Glenn O, Gle lenn nn Stutchbury. Stu tutc tchb tc hbur hb uryy. ur y. Hotels’

MEETINGS SA | MAR/APR 2013

All aboard the train to Mauritius…

train? Yes, the luxury Rovos Rail in Pretoria to be exact. Mauritians? Yes. All the way to Mauritius? Not so fast. Last month the Mauritius Incentive Connection (MIC) hosted an exquisite event for 120 MICE clients from South Africa and Mauritius, providing them with the opportunity to network with various hoteliers, event managers and professional conference organisers. MIC is a marketing consortium, powered by Connections DMC Mauritius, and exclusive to the South African MICE market. MIC partners include: Connections DMC, Impact Production Group, The InterContinental, The Grand Mauritian, Maritim, Le Meridien Ile Maurice, One&Only Le Saint Géran, Four Seasons Resort Mauritius at Anahita, Shanti Maurice a Nira Resort, Heritage Awali Golf & Spa Resort, Heritage Le Telfair Golf & Spa Resort, St Regis Resort, Hilton Mauritius Resort & Spa, and Croisieres Australis catamarans. The aim of the event was to expose the MIC partners to as much of the MICE trade as possible, using event space with ‘wow’ factor as a platform to facilitate concentrated business networking. The floating networking dinner started with welcome drinks at the Hilton Sandton Hotel Guests then hopped onto party buses to Rovos Rail’s Capital Station. We relished a circular trip in a gorgeous setting of a bygone era around Pretoria, with a glass of bubbly in one hand and delicious macaroon in the other. An exciting announcement was made towards the end of the evening: The MIC will now have its own office in South Africa and will provide a one-stop shop concept, with new and improved services such as air fares, seat allocation and a ticketing service. The trade will now be able to make payments locally too.

REGULARS • Product News

A warm African welcome

The new face of Greece

lub Mykonos resort has recently invested over R100 million, during a four-year recessionary period, to create a new façade. The reason for the refurbishment? To enhance its reputation as a leading holiday resort and to ensure guests and delegates experience a renewed sense of luxury and comfort. Highlights of the Club Mykonos makeover include: • a complete revamp of 200 of the 241 flat-topped Greek-style units with sophisticated decor and newly tiled bathrooms, giving them a refreshed contemporary look • an upgrade of the children’s play centre,

Club Onos, with Wii, Playstations and a games room • a R2 million upgrade of the health and leisure outdoor spaces • R1.7 million was spent on improving security • the relining of six outdoor swimming pools, new synthetic soccer pitch turf as well as the resurfacing of two tennis courts and mini-golf course • a revamp of the wellness spa • new changing rooms, wooden decking for the indoor pool and new gym equipment • a facelift of the Bouzouki restaurant and a new Italian restaurant, Little Venice.

he 3D Group of companies is now one of Africa’s best and is now an exclusive member of the African Bureau of Conventions. “We’re very excited to be part of the African Bureau of Conventions and are confident that our affiliation will lead to greater opportunities for the 3D Group, not only in South Africa but in Africa too. After 18 years of building the 3D Group, we’re now geared for any challenges this affiliation may lead to, understanding the nature of the future leads for conventions, their size, and new and exciting events. This is keeping in line with our new motto ‘Going from good to great’,” says Conrad Kullmann, 3D Group’s sales and marketing director. He adds: “As a service provider of events, we’d like to offer far more than the regular services. We’d like to work

Maputo’s new Radisson Blu

ezidor, one of the fastest growing hotel companies worldwide and a member of the Carlson Rezidor Hotel Group, has opened the very first Radisson Blu property in Mozambique: the first class Radisson Blu Hotel, Maputo. The 154-room hotel is a great addition to the contemporary cityscape, in a stunning location overlooking the Indian Ocean and within easy reach of Maputo International Airport. Elegant and spacious, the hotel’s beautifully designed rooms and

suites set a new level of contemporary style and comfort in Maputo. Guests can enjoy a range of first-class amenities and Radisson Blu’s signature services, such as free high-speed internet access. The sophisticated Filini Bar & Restaurant serves delicious Italian cuisine and wines, and is perfect for a light business lunch. The hotel is an ideal venue for events ranging from large conferences to board meetings. Facilities include three meeting rooms, a conference room spanning 252 m2 that can be divided into three smaller rooms and a flexible prefunction area of 153 m2.

very closely with the client and the African Bureau to ensure the overall growth and success of the event, attracting the maximum amount of exhibitors and delegates, to ensure that the convention or event can rotate through Africa on a regular basis.” Regarding 3D Group’s membership, The African Bureau of Conventions said: “With over nine products and services offered by the 3d Group, there was no doubt that this would be of immense benefit to our clients who wanted a one-stop shop. In addition, the 3D Group shares a similar vision to that of the African Bureau of Conventions in terms of unlocking the wonderful opportunities that exist in Africa.”

MEETINGS SA | MAR/APR 2013

REGULARS • C o m i n g U p & Lo o k i n g B a c k C O M I N G

U P

‘Hostex’ with the mostest

frica’s leading hospitality and catering trade exhibition takes place from 17 to 20 March at the Sandton Convention Centre. Providing the best opportunity for face-to-face product promotion in the hospitality industry, this vibrant exhibition is attended by decisionmakers across every spectrum of the industry and is the only exhibition of its kind in Southern Africa. The 10 000 m2 of

LOOKING BACK

floor space allows for non-stop activities in every corner of the two exhibition halls, with features including the SA Chefs Village, Global Pizza Challenge, Hospitality Emporium and SA National Barista Competition. Exhibitors comprise product and service providers across all sectors of the hospitality and catering industry. Meetings SA will be there too, so be sure to visit us.

What a show!

Meetings g Africa 2013

eetings Africa 2013, held at the Sandton Convention Centre in February, exceeded all expectations. From the gala dinner, the world-class stands and the food, to the enthusiastic delegates, there were smiles all round. Global business event buyers grew by 70% on last year’s numbers – evidence that South Africa’s business event offering has generated international attention. Almost 350 international, regional and local qualified buyers attended Meetings Africa 2013. The tourism minister, Marthinus van Schalkwyk, stated in his opening speech: “South Africa has achieved much. But we can do better, especially as a region, to grow our share of the global market in business events. The truth is that we have only just started to realise our potential as a business events destination.” He added: “We know that the real, rich potential for growth and for unlocking the lucrative value that the market offers will be best realised if we unite as destinations across the continent and across the region to give the world one irresistible offering for business events: the beauty and capability of a pan-African destination.” See you next year at Meetings Africa 2014.

MEETINGS SA | MAR/APR 2013

REGULARS • Who's Who

People on the move New face at Sandton Convention Centre With a great understanding of hospitality and tourism in South Africa gained from broad experience in the industry, Neil Nagooroo brings a wealth of experience to his new position as sales and marketing manager of the Sandton Convention Centre (SCC). Nagooroo joins the SCC with eight years’ experience with South African Tourism, which he joined in 2004 as logistics manager. He was promoted to supply chain manager in 2006 and then to executive project manager in 2008. “I've always aspired to be a part of a team that values input, hard work and determination,” says Nagooroo.

Sasha Woodcock is

A fresh face at Sho-Sho-Lo-Za Marketing

Sho-Sho-Lo-Za’s new marketing manager. She comes from a sales background in the UK, which developed into the events and hospitality market. She worked in the Afrikings marketing team and was offered the opportunity to become the face of Ellis Park stadium marketing, selling and leasing stadium suites. Woodcock joined Ellis Park World of Sport in 2013 to help with preparation for the Confederations Cup, including all renovations to host the Soccer World Cup in 2010.

What’s happening at Bushmans Kloof Wilderness Reserve & Wellness Retreat? Malcolm Baxter is Koro Lodge’s new manager. After completing a diploma in hospitality management he spent a year working at a hotel in Scotland within the heart of the whisky region. He then returned to South Africa as assistant food and beverage manager at Bushmans Kloof. He was later transferred to the lodge’s sister property, The Oyster Box Hotel, before returning to Bushmans Kloof 18 months later to take up the position of food and beverage manager.

Michel Bouic has been appointed as food and beverage manager. A graduate from The International Hotel School, he started his career with the Red Carnation Hotel Collection, first working as an intern for The Twelve Apostles Hotel and Spa in Cape Town, Bushmans Kloof’s sister hotel, before joining the Bushmans Kloof team as assistant front office manager. In the past six years he has advanced his career in various roles, first as assistant food and beverage manager, then as manager at Koro Lodge, Bushmans Kloof’s private villa.

MEETINGS SA | MAR/APR 2013

REGULARS • Events

what • when • where... The Rand Show 28 March to 1 April

Cape Getaway Show

Hostex 2013

15 to 17 March

17 to 20 March

urrounded by a beautiful mountain backdrop, the show will offer more than 250 outdoor, travel and adventure exhibits, as well as photographic workshops, hikes, mountain biking, helicopter flips and delicious food. Lourensford Estate show.getaway.co.za/cape-getaway-show/

ostex Gauteng’s reputation as Africa’s leading hospitality and catering trade exhibition remains undisputed. Providing the best opportunity for face-to-face product promotion in the hospitality industry, this vibrant exhibition is attended by decision-makers across every spectrum of the industry. Sandton Convention Centre www.hostex.co.za

outh Africa’s biggest consumer exhibition is determined to bring more quality exhibitors to the floor and is planning a structured exhibition that will offer visitors the great hall content they’ve been clamouring for. The show now has a new five-day format, making it even more accessible and cost-effective than ever. Johannesburg Expo Centre www.randshow.co.za

INDEX TO ADVERTISERS 3D Design

OBC

Adventure Works

AVL Africa

Club Mykonos Resort

IFC

Complete Exhibitions

Concept G Exhibitions & Events

Debt Collection Conference South Africa 26 to 27 March

Decorex Durban

Cresta Lodge Harare Sango Conference Centre

Cresta Mowana Safari Resort & Spa

EXSA

Guvon Hotels

Intercape

Johannesburg Expo Centre

IBC

Kedar Country Lodge, Conference Centre & Spa

Klein Kariba ATKV Holiday Resort

Legacy Hotels Kwa Maritane & Bakubung

21 to 24 March

waZulu-Natals finest decor, design and lifestyle expo – themed ‘bliss’ – promises to provide plenty of inspiration. There’s plenty to buy and loads of practical know-how to take home with you. Durban Exhibition Centre www.decorex.co.za

he conference will highlight pertinent issues facing the debt collection sector, including updates, challenges and opportunities, the latest news and new approaches to manage debt collection strategies. The Indaba Hotel www.tci-sa.co.za

Legacy Hotels & Resorts Swakopmund Hotel & Entertainment Centre

Legacy Hotels & Resorts Windhoek Country Club & Resort

Markex Oasys Innovations

8&9

Premier Hotels & Resorts

Sandton Convention Centre

Sho-sho-loza

SSQ Exhibitions

The Maslow Hotel

11 OFC

Tshwane Events Centre

uShaka Marine World

MEETINGS SA | MAR/APR 2013

The Wedding Expo

Decorex Cape Town

24 & 25

South African Translators Institute

The Pavilion Conference Centre

25 to 28 April

ecorex Cape Town’s customary demos and how-tos promise to inspire a whole new approach to home living, and a variety of trendy pop-up restaurants provide visitors with a great day out. CTICC www.decorex.co.za

6 to 7 April

he Wedding Expo is South Africa’s longest standing and most reliable and comprehensive bridal exhibition. Celebrating 12 years of exhibitions in 2013, and with over 20 shows, the expo displays consistency in delivery of a successful marketing platform. The Coca-Cola Dome www.wedding-expo.co.za

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www.3ddesign.co.za JOHANNESBURG 4 Neutron Street, Linbro Business Park, Linbro Park, Johannesburg PO Box 1795, Marlboro, 2063 Johannersburg, South Africa 3d@3ddesign.co.za | TEL: 011 608 1588 | FAX: 011 608 0591

SHELL S CH E

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BLE DISPLA RTA Y O P

CAPE TOWN 9 Westlake Drive,Westlake, Cape Town, 7945 andrew@3dcape.co.za TEL: 021 702 1089 | FAX: 021 702 1537