Advancing Enterprise Fluency™
—the communication and collaboration excellence that drives high performance in a global economy—
one enterprise at a time
GlobalEnglish.com
The unintended consequences of global business growth
92% of global employees report that English is required or important for their job Only 7% feel their current Business English skills are good enough to do their job Most business discussions today are in English between non-native speakers Companies that maintain a strategic focus on employee communication delivered a 47% higher shareholder return, according to a recent study.1
1. Towers Watson 2009/2010 Communication ROI Study Report: Capitalizing on Effective Communication
Clients we work with:
When you compete in a global economy with a workforce that has difficulty communicating and collaborating with each other, communication
problems quickly become business problems. Internal and external miscommunication affect innovation, speed to market, execution, customer satisfaction, profitability and many other key measures of company success. This conclusion is supported by a growing base of evidence, which shows a clear relationship between effective business communication and financial performance. We call this Enterprise Fluency™: the communication, collaboration and operational proficiency companies must have to drive high performance in a global economy. English has become the de facto language of global business. Business
English is now the critical skill that fuels Enterprise Fluency. Business English embraces the day-to-day professional world of presentations, meetings and conference calls, and covers topics related to business functions, such as marketing and finance, as well as topics related to business sectors, such as banking and pharmaceuticals. The facts are in. Enterprise Fluency is not just a nicety; it is business
critical for expanding your global footprint, entering new markets and managing global talent. Global enterprises need a global
solution for improving Enterprise Fluency. The situation is too pressing, and the stakes too high, for anything less.
A global solution for a high-stakes problem
An award-winning, on-demand solution that couples 11 levels of structured learning of Business English with instant, on-thejob support for work tasks in English—such as writing emails or handling negotiations. Support for 15 languages enables nonnative speakers to grasp the material more effectively.
A mobile Business English app that makes our award-winning Business English tools available on the go. Look up the definitions, translations and pronunciation of everyday English words as well as industry-specific, company-specific and topicspecific words.*
On-demand enterprise solutions to advance Enterprise Fluency™ The GlobalEnglish Suite advances Enterprise
This is the first-ever collaboration platform focused on global
Fluency unlike any other offering in the market—
communication and Enterprise Fluency: a secure online
it includes a comprehensive set of products for
workspace infused with robust social capabilities to help
on-the-job support, assessment, formal learning and collaboration in Business English. With the
native and non-native English speakers improve the speed and quality of their work and leverage global and local expertise to complete professional tasks in Business English.
GlobalEnglish Suite, your employees get work done. The entire suite is oriented toward practical application for business so that employees can work faster and with greater accuracy across all skill levels. The resulting productivity gains are
These are adaptive online tests that accurately assess employee levels of Business English proficiency and identify the skills gaps across the enterprise.
significant and measurable. The GlobalEnglish Suite includes a complete set of Web-based reporting and administrative tools that span the entire suite, making it easy to manage, measure
Customized one-on-one personal coaching sessions accelerate results with this blended Business English development
and track performance across the organization at
option that integrates GlobalEnglish Edge™ with native
any time. Products comprising the GlobalEnglish
English-speaking coaches who support employees’ specific
Suite include:
individual needs. * Access to LinGo Pro is available only to Standard, Business and Enterprise subscribers as an add-on to our free app, LinGo™, which can be used to define, pronounce and translate everyday words.
Clients we work with:
Highly scalable and accessible
Deep global and local expertise
Ongoing postsales support
Only GlobalEnglish’s solution offers
GlobalEnglish takes a consultative
We provide guidance and best
the scalability and efficiency large
approach to advancing Enterprise
practices on how to implement
organizations demand with limited IT
Fluency across global operations.
a pilot program, secure
dependence due to its enterprise-strength
Our experienced professionals,
ongoing executive sponsorship,
SaaS platform for easy deployment and
located around the world, develop
incorporate our service into
on-demand access to one thousand or
global and local implementation
change management plans, drive
hundreds of thousands of employees.
plans that take into account cultural
service uptake to targeted levels,
No other solution provides such an
nuances. They provide direct, native-
and report on local or global
array of multi-channel delivery vehicles
language support to companies
performance metrics. Our unique
so employees can not only customize
worldwide, including best practices
online Client Community also
their experience, but learn by doing
for developing, implementing and
enables customers to access
with social collaboration, structured
sustaining a successful program.
professional resources designed
e-learning and mobile apps.
for self-support of internal marketing and deployment campaigns.
ROI and business impact visibility On-demand tools provide visibility into reporting metrics across the enterprise, and our annual reviews measure the longterm business impact of our solutions on your company’s Enterprise Fluency. More than 500 leading global enterprises and more than one million highly satisfied employees see business results—and their compounded value—every day.
Productivity •1 + hour per week/per individual in improved productivity compounds to more than $750,000 in savings per year/1,000 employees @ $15/hour rate •9 2% immediately use their new English skills on the job •8 6% verbally respond to questions or requests more effectively •8 5% read and respond to emails more efficiently
Cost Savings • 50-80% cost reduction when compared to fragmented, multivendor approaches. • Cost savings from vendor consolidation as well as standardized sourcing and management processing. Employee Satisfaction and Engagement Customers experience improved customer satisfaction scores and increased employee engagement.
Enterprise Fluency, powered by GlobalEnglish, is a strategic imperative. THE IMPACT OF ENTERPRISE FLUENCY™
“English is not like any other capability in
70% savings in the number of training
provide instant help on the job. The only
the company. For us, it’s a fundamental
programs we currently have in the Latin
business enabler.”
America region.”
service that could handle this huge challenge was GlobalEnglish. …
EVA D’ONOFRIO, CEO of Sistemi Informativi (an IBM Company), Italy
DAVID DISTLER, Vice President of Corporate Shared Services Latin America, Emerson, U.S.
“Using GlobalEnglish, we’ve
“English is critical for our success. We
seen on average about two
needed a solution that we could deploy
hours per week in efficiency gains
around the world, would help any level
in our employees, and we’re seeing
and that would include tools that could
Clients we work with:
It always comes down to money and our return on investment has been excellent when measured in productivity gains.” Tony Gleeson, Former Global Director of Learning Programs and Solutions, Deloitte, U.S.
GlobalEnglish Corporation World Headquarters 8000 Marina Boulevard, Suite 810 / Brisbane, California 94005 USA Phone: +1-888-670-6070 / +1-650-246-6070 Fax: +1-650-246-6300