Top Transformational Leaders to Watch

Biz's Masthead

Managing

Senior

Sr.

Designer

Distributor

Exceptional Leaders Inspire Others to Grow and Transform Editor’s Note L

ike empires, companies can rise and fall over time. But some endure for millennia, growing tremendously during their reign, and the key to their success lies in their leadership. Transformational leaders can inspire and transform their entire team, help others see and believe in a vision, and drive innovation and progress within the organization. Investors, customers, and employees all want to see a strong leader at the helm. While making history in their own special way, many of these transformational leaders have toiled endlessly to organize their ideas and power struggles through the ups and downs of the corporate world.

Although the world has changed and the times in which we live have changed, business leaders have persevered in running companies that have left a lasting impression and inspired many others to follow in their footsteps by rising above the obstacles of constant change. We at Global Biz Outlook are grateful for these leaders’ extraordinary journeys and dedicate this issue, “Top Transformational Leaders to Watch,” to them.This magazine’s cover story highlights the inspiring journey of Ferag AG’s APAC

Managing

Editor

Sugandha Sharma

Managing Director, Karl Friesenbichler. He is an accomplished leader who is committed to transforming the company and creating an equal and safe workplace.

This issue also features the triumphant journeys of Kristy Guo, Founder/President/Owner of Signature Global Network PTY LTD; Anastasia Kuzmenko, VP of Marketing & Communications at IEC Telecom Group (Dubai, UAE); Peiru Teo, CEO of KeyReply; Dr. K.V.N. Rajesh, an award-winning Azure Cloud Security Expert at CloudThat; Dr. Shuchin Bajaj, the Founder and Director of Ujala Cygnus Healthcare Services.

We sincerely hope that the interviews, articles and stories in this issue will inspire all our readers and instill in them a passion for achieving excellence. Turn each and every page to discover the secret to success of these transformational leaders who are making a mark with their passion.

Come on, let’s get inspired!

Story

Karl Friesenbichler

A Courageous, Purpose-Driven Leader Guiding Others as a Beacon of Light

Karl Friesenbichler Karl Friesenbichler

A Courageous, Purpose-Driven Leader

Guiding Others as a Beacon of Light

Leading with kindness and compassion is the key. As a leader, you must not only manage a company, turn a profit, and meet your financial targets, but also inspire and motivate others to perform to the best of their abilities, be content, and grow within your company,” says Karl Friesenbichler, Australia Managing Director, Head Region of APAC at Ferag. He is a proficient leader focused on shaping the organization and creating an equal and safe work environment.

Karl has always been at the forefront of the intralogistics market, hailing from Austria, more specifically Graz, which is a global hot spot for the intralogistics sector.

“To lead people well you need to understand group dynamics, and listen to your teams. I believe that if you are in a leadership position you are responsible for creating an environment that allows for equality, honesty, and mutual respect. I am committed to ongoingly improving the businesses I’m involved in,” says Karl.

Leadership defines success differently for every leader; how did Karl get there?

Karl says that education and skills are a toolbox, and your experience is how you use this toolbox. Without the tools, you can have all the experience you want but it’ll be impossible to achieve your goals, and vice versa.

“It was more of an accident than anything else. I was in the UK for an internship and started playing with how stores send their replenishment orders to warehouses. From this first glimpse into the supply chain, I was hooked. Especially intralogistics, how products move through a warehouse, and why, was always fascinating to me,” he added.

Karl, as a native Austrian, has worked and lived extensively throughout the world. He is very passionate about the intralogistics industry and has worked in it his entire career.

“It came out of the realization that there was a gap in the intralogistics market. Warehouses were not operated with the best process in mind but with suboptimal solutions. If I can improve something I will always try, and that was the basic idea of dereOida,” says Karl.

His extensive experience has led him to realize that most solution providers are stuck in old patterns, meaning they

mostly want to sell their robots and conveyors instead of finding the perfect customer solution. As someone excited to bring the best solution to these customers, Karl formed dereOida and developed doWarehouse. This path led him to partner with leading intralogistics suppliers, software architects, and consultants.

In September 2023, Ferag acquired dereOida and Karl is now Ferag’s Australia Managing Director, Head Region of APAC. This acquisition has positioned Ferag as an integrator and supplier of complete intralogistics solutions. These solutions open up new opportunities for customers who need to adapt to new market conditions while having a one-interface system providing them with information and control.

Takeaways from hurdles

“The biggest hurdle is in your own head. You start to doubt yourself and your mission. I had to silence all those doubts and just follow my goal of creating the best product I could create. And stop looking at what your competition is doing on social media, this can impact you as well,” says Karl.

“The fast-changing consumer behavior. A social media post going viral can change our behavior, not just our purchase behavior but how we define what is acceptable. Society is changing fast and we, as entrepreneurs, need to keep up and constantly adapt to this. Personally, I find it fascinating,” Karl added.

The ever-changing challenges in intralogistics have always kept him interested. Karl has realized solutions for large customers such as Natura Cosmeticos in Brazil, Alshaya in the Middle East, Office Depot in Europe, and many more.

He concentrated on building next-generation automation solutions in Australia with customers in the Retail, FMCG, and pharmaceutical industries in the last few years.

Work-Life Harmony Mantra

“When your passion is your work you find that whenever you walk away from it you get bored pretty quickly. I love my work and what I do. But when I’m not working, I am an introvert and love being home, cooking, or just relaxing with a good book,” assures Karl.

The People Who Inspired Karl’s Life

“So many people have helped me on my way, from mentors early on to great leaders to projects that might have not gone

as well as I thought. Everyone and every situation had a lesson I learned and applied to my method and how I work,” says Karl.

Ferag AG: Offering Innovative Solutions Adapted to The Needs of The Market

Ferag AG, founded in 1957, is a global company with its APAC HeadQuarters based in Sydney and its global headquarters in Hinwil/Zurich, Switzerland. It is a Swiss family-owned group and has been the global market leader in conveying and processing systems in the graphical industry for over 65 years. Ferag offers end-to-end solutions, from initial consultancy to system integration, sales, and support.

Empowering the Industry with cutting-edge Services & Solutions

Ferag operates in two primary industries: print and intralogistics.

Solutions for the print industry include high-speed systems for the industrial processing of newspapers and magazines.

Innovative conveying and sorting solutions for intralogistics are a consistent and sustainable further development of the processing systems originally developed for print media production.

Ferag also specializes in developing total intralogistics for various industries, including e-commerce and 3PL automation.

ferag.doWarehouse software and automation solutions are developed in-house in APAC, and implemented by its teams. As a system integrator, consultant, and innovator in the field of intralogistics, Ferag plans, controls, and coordinates complete in-house intralogistics systems.

Taking Ferag to new heights: The compelling executive team that propels Ferag APAC to next level growth

Ensuring organization growth with people management

With 23 years of experience, Girish is enthusiastically leading the Ferag Indian Organization towards sustainable growth and profitability. As a profession, he is a Mechanical engineer and management graduate and carries with him work ex of Global Multinationals like ABB, Hitachi, Vanderlande, and L&T.

He started his professional career in intralogistics with ASRS (Automated Storage and Retrieval System), today he is a veteran in the industry with knowledge and understanding of all types of automation solutions for warehouse, industry, and airports.

As a leader, my mission is always to ensure sustainable and profitable growth while working with team support and ensuring business ethics.

I have a robust entrepreneurial mindset which helps me to think a lot outside the box and enables me to find solutions or new opportunities to help and support our customers.

Whole-minded corporate entrepreneur

Takes pride in supporting customers and mentoring team members

With more than 25 years of experience in the intralogistics industry and the last 7 years in the APAC region, Michael is a team player and has recently joined Ferag as the APAC Service Director, based in Sydney. He has held service and support positions for the majority of his career and is very passionate about supporting his customers as well as developing and mentoring his teams.

His journey down-under led him to expansion opportunities in the APAC region in some senior customer service management positions, managing customer service and support. Michael’s extensive experience in intralogistics has allowed him to work for many industry-leading organizations, including Daifuku, Schaefer Systems International, and Vanderlande.

Michael is from Denmark and currently heading Ferag’s office in Malaysia. His goal is to help its clients through better solutions. For him, this is both about delivering the right technologies, but also about making them easy and cost-effective to obtain.

Michael is building Ferag Malaysia’s competencies within data science, software development, and support as well as sales and solutions engineering. He is responsible for sales within Southeast Asia (SEA) and defining the path forward.

Our initial mission was to gain access to the local talent market, primarily within software and solutions engineering. It later expanded into data science and sales as well.

Performing for leading intralogistics companies

With ten years of experience in materials handling in Southeast Asia and ANZ, Ricardo has recently joined Ferag as the APAC Sales Director, based in Sydney. He has held various project management, sales management, and country manager roles, working for leading intralogistics companies such as Daifuku and Vanderlande. Ricardo’s guiding principle is to not over promise to clients and to stick to budgets.

He has managed an office, assembly plant, and airport operation in Malaysia at an early age. Before that, he spent ten years as a consultant, assisting companies from Singapore and New

Zealand to do business in North America. His international experience is not only limited to his career. His outstanding academic performance has granted him scholarships to study in some of the best schools in the world, including schools in Singapore, Canada, and France.

He has sold many intralogistics projects of various sizes and natures, including solutions with conveyors, sorters, and AS/RS, and he will continue to do so with Ferag’s solutions as the company delivers systems integration and warehouse management software. point-based intralogistics solutions.

Ferag: A Global Leader

The company group is represented by 19 sales and service companies and has references in more than 50 countries. It employs around 650 people, including more than 40 apprentices in its training workshops.

A Glimpse into the Future

“Ferag is the one to watch out for. That’s what the market is currently saying to us!

Ferag is poised to be a disruptive force in the intralogistics market. Bringing their track record for delivering exceptional customer service for over six decades, together with quality Swiss excellence and innovation, to provide three product areas that can be implemented independently or together for a compelling intralogistics solution.

1. ferag.doWarehouse – a state-of-the-art unified control system offering the functionality of a Warehouse Management System (WMS), Warehouse Control System (WCS), and Warehouse Execution System (WES) in one, ensuring unparalleled ease of hardware connectivity. Unlike other WMS providers, ferag.doWarehouse doesn’t require you to change your processes to fit the software.

2. Innovator and Manufacturer of exceptionally robust Swiss-engineered equipment – such as Skyfall pouch sorter, conveyor, buffer in one, and Denisort conveyor.

3. Independent Systems Integrator –combining some or none of the above solutions with industry-leading partner solutions designed to meet clients’ requirements.

We are currently setting up the business to be a force to reckon with, in the next two years. These three product areas will be synonymous with Ferag’s Swiss excellence, innovation, and outstanding customer service and will dominate the intralogistics market, asserts Ferg’s Leaders.

“S

uccess is not defined by gender. It’s the result of hard work and continuous self-improvement. Perseverance despite challenges is what sets successful professionals apart. I like to quote a famous Latin saying, “Per ardua ad astra” (“through adversity to the stars”).

Mistakes and failures are part of the journey. Embrace them as opportunities to learn and move on. You’d be surprised how many wonders lie ahead,” says Anastasia Kuzmenko, VP of Marketing & Communications at IEC Telecom Group (Dubai, UAE).

Anastasia has over 14 years of marketing expertise, with a background in communication and strategic brand consulting. She represents a typical millennial whose perspective has been molded by the compelling ideals of globalization, enabled by the spread of connectivity and new technologies. She is extending the wings of her company to different continents.

Learning Journey of Anastasia

Anastasia was born and raised in Kyiv, Ukraine, but has spent the last 11 years living and working in Dubai, UAE. Anastasia’s academic qualifications include a bachelor’s degree in international communications from Taras Shevchenko University, a top-rated academic institution in Ukraine. Further, she recently completed an Executive MBA program at Hult International Business School. Anastasia takes great pride in achieving distinctions for outstanding performance in her Bachelor’s and MBA studies.

“Every marketing strategy commences with data analysis. My Bachelor’s degree in “International Communication” equipped me with the skills necessary for research and analytics. This education taught me how to handle extensive volumes of data and generate insights that can be applied to strategic decision-making processes at a senior level,” says Anastasia.

Having an advanced career, Anastasia recognized the importance of broadening her knowledge of strategic management. This realization prompted her to pursue an Executive MBA, enabling her to adopt a more comprehensive approach to business.

How Anastasia Started Her Career?

“Moving from the familiar comforts of my hometown, Kyiv, where I was surrounded by friends and family, to Dubai, where I had no support system, was one of the pivotal choices in my life and career,” says Anastasia.

Anastasia’s career began in marketing agencies, where she gained practical experience in the B2B, B2C, and B2G sectors. Later, Anastasia transitioned to in-house marketing roles, working in oil and gas, aviation, and satellite telecommunications for the past six years.

“My career is characterized by a commitment to practical experience enriched by continuous learning. In my view, success is not a particular state but rather an ongoing

journey driven by curiosity, ambition, and a relentless pursuit of growth. Those who embrace learning and experimentation are the ones who can maintain a competitive edge in today’s dynamic landscape,” says Anastasia. “I had to begin “from square one” in a different country. I’m immensely proud of my journey, which took me from being an Operational Coordinator at a local events agency to becoming the Vice President of Marketing and communications at a global organization,” she continued.

Breaking Barriers and Building Bridges with Satellite Telecommunications

According to recent studies, approximately 2.9 billion people (nearly 37% of the 2021 population) still lack access to the internet. Consider the profound implications this has on the progress of remote communities. From education and healthcare to basic social integration, a significant portion of the global population continues to experience isolation, and each passing day widens this digital divide.

Satellite telecommunications can solve this problem, facilitating communications and enabling access to digital resources in areas with no/limited GSM access. Naturally, when Anastasia came across an opening at IEC Telecom, she was thrilled to join a company that operates in such a progressive field.

“At IEC Telecom, we regard satellite communication as a catalyst for advancement. Through our engagement in the humanitarian sector, we’ve directly witnessed the profound impact of digitalization on enhancing the effectiveness of field operations carried out by NGOs and elevating living standards in remote communities,” assures Anastasia.

The maritime industry represents another arena where satellite communication serves as a transformative force. Historically, the maritime sector needed to catch up with digitalization, reserving high-speed connectivity primarily for major players operating large vessels. However, LEO (low-earth-orbit connectivity) technology has permanently altered market dynamics, making digitalization accessible to vessels of all sizes.

Today, access to connectivity equates to access to information, akin to a fundamental human right, ensuring success regardless of geographical location or workplace.

IEC Telecom Group: Stay Connected, Beyond Limits

IEC Telecom Group, founded in 1995, is a prominent international satellite service operator with an impressive three-decade telecommunications and network engineering legacy.

The company’s expertise extends to facilitating digitalization within the maritime industry and remote land-based locations where GSM coverage remains unavailable. Moreover, IEC Telecom furnishes robust satellite backup solutions within urban network settings, ensuring seamless business continuity for their valued customers.

“At IEC Telecom, we have cultivated robust commercial and technical affiliations with major satellite operators on a global scale, including Starlink, Inmarsat, Iridium, Intelsat, Eutelsat, Yahsat, and more. Employing a multi-networks approach, IEC Telecom caters comprehensively to the communication needs of businesses, regardless of their geographic locations,” expresses Anastasia. With a presence in nine countries worldwide, we are dedicated to delivering top-tier satellite-based solutions across the globe,” she resumed.

Influences that shaped Anastasia’s life

Anastasia’s mother and elder brother have consistently served as her wellspring of motivation and a reliable guide during moments of uncertainty. They taught her to follow her dreams and lead by example. In Ukraine, a proverb says, “Water will not flow under a steady rock.” It conveys that merely wishing for something won’t lead to progress. If you aspire for transformation in your life, summon the courage to lift that metaphorical stone and initiate the change you desire.

Success Mantra

“Honestly, I am not a big fan of the conventional “work-life balance” model. I am more inclined to the “work hard - play hard” formula. My job is my passion. I give it my best first, and later, I celebrate big or small victories. It is a more conscious and gratifying approach to me,” asserts Anastasia.

“Picture yourself immersed in a game where bonuses keep pouring in, regardless of your progress. You’d eventually lose interest. Same with life, I continuously set new targets for myself and ensure a small prize for each milestone,” she continues.

A Responsible Leader Marks Impressions Globally

Six years ago, IEC Telecom had a diversified marketing communications system wherein each office independently formulated its strategic approach. Undertaking a global marketing role, Anastasia embarked upon the mission of centralizing

communications and cultivating a robust, internationally acclaimed brand with a harmonized positioning strategy.

Subsequently, the marketing framework of IEC Telecom has undergone several transformations, encompassing rebranding efforts, the initiation of comprehensive global public relations campaigns, the cultivation of thought leadership through prominent conference participation, and the expansion of its digital footprint.

IEC Telecom has garnered international acclaim within the satellite industry and takes particular pride in accolades from Thuraya Telecommunications, a prominent global satellite communications operator, honouring the Group with the “Best Marketing Campaign” award in 2018, 2021, and 2022.

“I am proud to have witnessed the transformation of IEC Telecom, and I deem it a distinct privilege to contribute to its expansion through various marketing avenues,” says Anastasia.

Future Roadmap

The satcom telecommunications field is undergoing a significant transformation, driven by the commercial introduction of low-earth-orbit connectivity (LEO) through ventures like Starlink.

LEO technologies are unquestionably reshaping market dynamics. In contrast to the average speeds of 1.5-2 Mbps offered by VSAT antennas powered by geostationary orbit networks (GEO), the new technology delivers up to 220 Mbps speeds. This breakthrough enables the latest advancements in digitalization, providing opportunities for previously underserved communities and industries.

However, it’s important to note that the commercial availability of LEO service is subject to licensing by each country. That said, at IEC Telecom, they foresee two significant trends shaping the near future of the satcom market:

▪ In the maritime sector and for mobile applications on land, there is a growing demand for hybrid GEO/LEO/GSM systems that can ensure business continuity across different networks. IEC Telecom specializes in developing customized solutions in this domain, which will be their primary focus in the coming two years.

▪ The company anticipates increased reliance on optimized applications to deliver digital services over lower bandwidth GEO networks for stationary applications in regions lacking LEO coverage. This represents another key priority for IEC Telecom. Over the past few years, IEC Telecom developed a wide range of applications optimized even for ultra-low bandwidth environments (90 Kbps and below), and they intend to expand their service portfolio shortly.

“In my role, I serve as a bridge between our technical and commercial experts on one side and our customers on the other. I am responsible for crafting a narrative that effectively communicates our offerings and value proposition across all markets and geographies where we operate. Leveraging a multichannel marketing approach, my team and I will continue to support IEC Telecom in building upon its legacy,” assures Anastasia.

Dr. K.V.N. Rajesh is an award-winning Azure Cloud Security Expert in ‘The Senior Subject Matter Expert Department’ of CloudThat, known for being the knowledge-driven leader and the top cloud security voice speaker as he delved into the depths of knowledge. He is a Microsoft Certified Trainer. In Industry, he acts as a catalyst, striving to ignite change, spark innovation, and drive progress in the technology world and beyond.

r. K.V.N. Rajesh is an award-winning Azure Cloud Security Expert in ‘The Senior Subject Matter Expert Department’ of CloudThat, known for being the knowledge-driven leader and the top cloud security voice speaker as he delved into the depths of knowledge. He is a Microsoft Certified Trainer. In Industry, he acts as a catalyst, striving to ignite change, spark innovation, and drive progress in the technology world and beyond.

“I am fueled by the passion to inspire, guide, and empower others to reach their full potential. It’s not just about the destination but the journey itself – a journey paved with curiosity, fueled by passion, and illuminated by the light of knowledge,” says K.V.N. Rajesh.

How did Dr. K.V.N. Rajesh’s current career path, leadership, and business ideas spark?

“Once upon a time, nestled in the vibrant world of technology, I embarked on a journey fueled by curiosity and a relentless hunger for knowledge. It all began with my Bachelor ’s degree in Computer Science, where I delved into the intricate algorithms and systems that power our digital age. With each line of code, I found myself captivated by the endless possibilities that technology offered,” says Dr. K.V.N. Rajesh.

“But it wasn’t enough. I thirsted for more. So, I pursued my Master ’s degree in Computer Science Technology, diving deeper into the realm of innovation and cutting-edge advancements. It was during this time that I discovered my passion for understanding the inner workings of complex systems and pushing the boundaries of what was thought possible.

Yet, even then, I hungered for greater challenges. And so, I embarked on the arduous journey of obtaining a Ph.D. in Computer Science, specializing in the enigmatic field of Deep Learning. Immersed in the depths of neural networks and data analysis, I found myself at the forefront of groundbreaking research, unraveling the mysteries of artificial intelligence one discovery at a time,” he continues. “In the tapestry of my life, there lies a thread woven with the fabric of passion and a relentless thirst for knowledge. It was this burning desire that ignited my journey toward becoming a beacon of expertise in the ever-evolving realm of technology,” assures Dr. K.V.N. Rajesh.

Ignite journey to become a knowledge leader

Dr. K.V.N. Rajesh realized that knowledge was meant to be shared, and he, armed with his expertise and fueled by a

deep-seated passion for education, ventured into the realm of Subject Matter Expertise. Here, Dr. K.V.N. Rajesh found his calling – to bridge the gap between complexity and understanding, to guide and inspire the next generation of tech enthusiasts.

In this role, he had the privilege of connecting with individuals from every corner of the globe, each with their own unique stories and aspirations. Whether it’s guiding a budding developer through the intricacies of Microsoft technologies or collaborating with seasoned professionals on cutting-edge projects, Dr. K.V.N. Rajesh found fulfillment in helping others unlock their full potential.

The pivotal moment

“The pivotal moment, the spark that ignited the flame, came to me like a bolt of lightning on a stormy night. It was a moment of clarity, a realization that my path lay in the pursuit of becoming a knowledge leader, a guide to those traversing the intricate landscape of modern technology,” says Dr. K.V.N. Rajesh.

Fuelled by this epiphany, Dr. K.V.N. Rajesh embarked on a quest to arm himself with the tools necessary to navigate this ever-changing terrain. He immersed himself in a myriad of courses, from Artificial Intelligence to Cyber Security, from Machine Learning to Image Processing.

He, armed with 14 Microsoft Cloud Certifications and numerous others in various fields, is ready to impart expertise to a global audience. Each certification became a stepping stone, each course a beacon guiding him toward his ultimate goal.

The crucial moment in his life wasn’t just about learning the latest technologies; it was about recognizing the power of sharing that knowledge, of becoming a catalyst for innovation and growth in the world of technology

Encouraging people to accomplish their rehab, performance, and recovery goals anytime, anywhere

“My goal is clear – to continue growing as a knowledge leader, to pave the way for innovation and discovery, and to create opportunities for all who seek to expand their horizons in the ever-evolving landscape of technology. With each step forward, I strive to empower others to reach new heights, knowing that together, we can shape a future fueled by boundless imagination and endless possibilities,” asserts Dr. K.V.N. Rajesh.

Encouraging people to accomplish their rehab, performance, and recovery goals anytime, anywhere “My goal is clear – to continue growing as a knowledge leader, to pave the way for innovation and discovery, and to create opportunities for all who seek to expand their horizons in the ever-evolving landscape of technology. With each step forward, I strive to empower others to reach new heights, knowing that together, we can shape a future fueled by boundless imagination and endless possibilities,” asserts Dr. K.V.N. Rajesh.

CloudThat: An AWS partner bringing the most promising cloud consulting and training experiences CloudThat, founded in 2012 in Bangalore, is at the forefront

of the ever-evolving landscape of cloud computing. As the world’s leading training and consulting services provider, the company offers a comprehensive range of courses covering Cloud, DevOps, Security, AI&ML, IoT, and Data, tailored to meet the needs of midsize and enterprise clients globally

of the ever-evolving landscape of cloud computing. As the world’s leading training and consulting services provider, the company offers a comprehensive range of courses covering Cloud, DevOps, Security, AI&ML, IoT, and Big Data, tailored to meet the needs of midsize and enterprise clients globally

Suites of Services

CloudThat’s services are designed to provide accelerated deployment, automation, enhanced security, and scalability, ensuring their clients are equipped with the tools and expertise needed to thrive in today’s digital age. From Cloud Consulting and Migration Services to robust disaster recovery solutions and cost-effective multi-cloud strategies, CloudThat empowers its clients to optimize performance and achieve their business objectives with confidence.

In summary, CloudThat is committed to delivering services and solutions that are at par with the current industry standards, while also continuously innovating and evolving to meet the needs of their clients in an ever-changing landscape. “With expertise, experience, and dedication to excellence, we are confident in our ability to empower organizations to unlock the full potential of cloud computing and drive success in the digital era,” says Dr. K.V.N. Rajesh.

Responsibilities as an influential leader

“As an influential leader in the realm of technology, my responsibilities extend far beyond the confines of a traditional role. I see myself not just as a guide but as a catalyst for change, a beacon of expertise guiding others through the intricate labyrinth of modern innovation,” says Dr. K.V.N. Rajesh.

“My commitments encompass a myriad of tasks, from staying abreast of the latest advancements in technology to sharing that knowledge with a global audience. As a knowledge leader, I am tasked with inspiring and empowering others to reach their full potential, whether through mentorship, collaboration, or educational initiatives,” he added.

Delved into the depths of knowledge is their Success Mantra

“I delved into the depths of knowledge, devouring every piece of information like a parched traveler stumbling upon an oasis in the desert. I spent countless hours honing my skills, mastering the intricacies of the latest technologies, and pushing the boundaries of my understanding.

certification earned, with each skill acquired, I felt a sense of fulfillment knowing that I was not just expanding my horizons but also lighting the way for others,” says K.V.N. Rajesh.

Staying motivated to maintain a work-life balance

Achieving work-life balance in a fast-paced, ever-evolving industry like technology is no easy feat. However, he has found that by prioritizing self-care, setting boundaries, and cultivating a supportive network, Dr. K.V.N. Rajesh can maintain a sense of equilibrium amidst the chaos.

Dr. K.V.N. Rajesh makes a concerted effort to carve out time for himself, whether it’s through engaging in hobbies, spending quality time with loved ones, or simply taking moments of quiet reflection. By nurturing his well-being, he is better equipped to tackle the challenges and responsibilities that come along with being an influential leader and entrepreneur

Ultimately, achieving work-life balance is an ongoing journey, one that requires intentionality, mindfulness, and a willingness to adapt. By embracing these principles and staying true to a passion for learning and growth, Dr. K.V.N. Rajesh can navigate the complexities of both work and life with grace and resilience.

Message to aspiring business leaders

In the tapestry of leadership, there exists a single thread that binds the fabric together - integrity. It is the cornerstone upon which trust is built, the compass that guides every decision, and the bedrock of effective leadership.

In the annals of history, great leaders have risen and fallen, their legacies etched into the sands of time. Yet, amidst the ebb and flow of power and influence, one truth remains constant - integrity reigns supreme.

For it is integrity that compels a leader to do what is right, even in the face of adversity. It is integrity that fosters transparency and accountability, forging strong bonds of trust with those they lead. And it is integrity that serves as the bedrock of ethical leadership, guiding every action and decision with unwavering moral clarity

“I delved into the depths of knowledge, devouring every piece of information like a parched traveler stumbling upon an oasis in the desert. I spent countless hours honing my skills, mastering the intricacies of the latest technologies, and pushing the boundaries of my understanding.

But it wasn’t just about personal growth; it was about sharing that knowledge with the world. With each

The Next Level of Leadership Work in the AI Era

How to Get Ready for the Future of Work and Leadership and What It May Look Like.

The advent of the digital age has been marked by several technological turning points. Every stage of the internet’s development, from the early days of mobile devices and the internet to big data and cloud computing, has changed how we work and live.

Nevertheless, among these game-changers, artificial intelligence (AI) stands out as a particularly transformational force. Inspired by the workings of the human brain, its neural networks and algorithms enable robots to learn, adapt, and make judgments in ways that were previously thought to be unique to humans.

The ramifications are wide-ranging and significant as we enter the “AI era” today. It’s about a change in the fundamental structure of our societies, not merely about technology or economic strategies. The question “What roles will humans play when machines can think” arises. “What will it mean to work and contribute value when AI-driven processes are standard?”

We may see ourselves at the nexus of a significant shift in terms of leadership, particularly in terms of direction, judgment, and tactics. When AI systems start taking on part of the duties, what are the obligations left for leaders? Where will our true worth be found?

These are not only hypothetical but also pressing issues for the future for professionals and people in leadership positions in businesses.

The Way AI is Transforming the Workplace

We must first consider the possible future consequences of AI and assess its existing influence to fully appreciate its relevance.

AI’s Potential to Disrupt Work as It Exists

It is commonly acknowledged that artificial intelligence (AI) is having an impact on a wide range of industries, not just manufacturing, but also complex data processing and customer service. However, applying AI to the workplace goes beyond simply mechanizing repetitive chores.

“AI, being a prediction technology, has the potential to automate various non-routine tasks across a broad spectrum of occupations,” as stated in a paper released by the Council of Economic Advisers. Indeed, according to a recent McKinsey report, up to 30% of tasks in around 60% of employment might be automated.

These forecasts don’t always portend a frightening, jobless future. However, they highlight a fundamental change in our duties and responsibilities, where flexibility is now crucial.

“Every job will be impacted by AI... Most of that will be more augmentation rather than replacing workers,” says The Washington Post quoting Pieter den Hamer, vice president of research at Gartner.

AI’s Effect on Collaboration and Teams

Teams can see how much AI has already changed communication and processes by integrating it into many of the current collaboration platforms and serving as an inspiration for many more.

A future scenario where interdisciplinary teams communicate more often and language barriers disappear thanks to AI-powered

real-time translation tools quickly materializes as AI continues to advance. This will facilitate the formation of more multicultural teams and improve problem-solving from a wider cultural angle. In addition, the distinctions between industries and specializations will become less clear, opening up new possibilities for collaborative creation.

What It Signifies for Corporate Culture’s Future

The modern workplace’s use of AI has a significant impact on organizational culture. Workplace dynamics will change as more businesses use AI to inform choices. More companies may also start to base their philosophies on concepts like innovation, agility, and continuous learning.

This change emphasizes how crucial it is to have an adaptable culture that values both human and machine strengths. See our article, “Beyond Algorithms: The Importance of Emotional Intelligence and Human-Centered Leadership in the Age of AI,” for additional information on how leaders may foster this balance.

Leadership and AI

Many questions remain in the context of leadership in the AI era. It would be wise, therefore, to pay particular attention to a few sectors that should continue to be strategically important.

The importance of visionary thinking is crucial even though AI is introducing more and more responsibility and complexity into leadership jobs.

AI is still not able to fully replace human imagination and a moving vision with a sense of purpose and meaning, even with its recent advances. Leaders continue to have the upper hand when it comes to strategic planning, handling ambiguity, and inspiring groups.

Leaders now need to make sure AI is used ethically as its impact grows. Preventing harm and ensuring justice are crucial. Nevertheless, since a sizable 62% of customers are more likely to trust businesses that use ethical AI, this is not simply an ethical but also a business decision.

Furthermore, it will be more crucial than ever for executives to successfully oversee a workforce that combines AI capabilities with human expertise. With research showing that a healthy human-machine connection can triple AI’s return on investment, this integrated workforce is another strategic success.

Of course, we expect a continuous need for leaders to adapt and develop given the numerous unknown effects that AI will have on multiple fronts. To keep up with technological advancements and meet new challenges, individuals and their teams must go on a fast learning trajectory that necessitates significant upskilling.

Soft skills are one area of leadership competency where special attention should be paid. Artificial intelligence (AI) is capable of insights and analyses, but it is not endowed with human comprehension of emotion, culture, and subtleties. As a result, the value of soft skills like active listening, conflict resolution, emotional intelligence, and critical thinking will increase. This dynamic also emphasizes a previous point about how crucial it is for leaders to comprehend human needs and motivations to successfully bridge the knowledge gap between machine-driven insights and human understanding.

Overcoming Uncertainties and Encouraging

AI-Augmented

Achievement

With AI, we’re not just incorporating a new technology; rather, we’re stepping into a completely different era of

human progress. To navigate this era successfully, one must undergo significant perspective changes and mentality renewal.

Here are some useful perspective-shifting techniques for leaders:

Encourage a spirit of curiosity and seek to understand artificial intelligence (AI): By keeping up with the newest advancements and asking insightful questions, we may put ourselves at the forefront of technological innovation and better protect our jobs and relevance in an AI-dominated future.

Consider AI a Partner, Not a Rivalry: Considering AI as a competitor could restrict our ability to advance. We have a greater chance of increasing productivity and sparking ground-breaking inventions while setting up companies and professionals for success if we embrace AI as a partner.

Accept The Concept of Change: Keep in mind that flexibility is essential in this fast-paced period. Embracing and preparing for change will make things easier and promote more flexible decision-making.

Think Globally: Leaders must look beyond local contexts as AI creates new means of bridging gaps. Adopting a global viewpoint can result in more impactful and comprehensive initiatives.

Insist on the Human Connection: Although machines are highly proficient in their tasks, they are emotionally incapable. The foundation of good leadership will always be valuing and fostering human relationships.

Prioritize Value Creation First: As tasks become more automated, leaders should consider how they can add

something special. Maintaining our relevance in the workplace will be made easier by figuring out what unique value each of us can contribute. Follow these useful pointers:

Invest in AI since the digital world is changing quickly. An organization can take advantage of opportunities and get a competitive edge by using AI integration before it becomes commonplace.

Participate in AI Education and Training: To use AI successfully, one must understand its capabilities and limitations. You can make the most of the tools and systems you’re working with by being aware of them.

Get ready for Change Management: The arrival of AI will inevitably change the nature of employment. Preparing ahead of time for these changes guarantees a more seamless transition, minimizing disturbances and preserving staff satisfaction.

Work together with AI experts: It can be intimidating to grasp every AI detail. Leaders can leverage deep expertise by forming alliances and collaborating with specialists, achieving optimal outcomes without requiring them to be experts in every domain.

Create AI Strategies: As AI penetrates corporate operations, executives must include AI insights in their strategic planning to guarantee alignment with long-term objectives and adaptability to the field’s changing conditions.

Encourage the Ethical Use of AI: With its strength comes accountability for its use. By promoting ethical standards, organizations may protect their reputation and trust by ensuring that AI implementations respect privacy, fairness, and openness.

Rethink Workflows and Job Design: Given AI’s ability to streamline operations, managers ought to reassess job descriptions and responsibilities. The dynamics of operations can be completely changed by identifying places where AI might improve efficiency.

Establish an All-Inclusive AI Culture: The effects of AI affect every aspect of a company. Diverse viewpoints encourage comprehensive methods, reduce biases, and improve decision-making in general when they are included in AI talks.

Final Thoughts

Continuing from where we left off, artificial intelligence (AI) has enormous promise but also big problems. Even if it promises increased effectiveness, creativity, accuracy, and tailored experiences, there are a lot of unknowns, which emphasizes the importance of implementing it carefully and thoughtfully.

This necessitates the often difficult but crucial duty of maintaining a long-term perspective even while we work to adjust to sudden and drastic changes.

“Success is to be measured not by the accuracy of the AI system’s predictions and decisions, but by the real-world consequences of deploying the system,” asserts Stuart Russell, a professor at UC Berkeley, in a recent publication.

These are exciting times for leadership, and we must approach them with reason and openness. We must therefore constantly develop and improve our own viewpoints to make sure that, even as we strive to fully utilize AI’s potential, we are cognizant of its ramifications and give human values and contribution top priority.

SRevolutionizing Salesforce with AI IMPACT, FACTS AND INSIGHTS

alesforce, a leader offering CRM solutions globally, is ever-advancing in keeping pace with the needs of modern business. Salesforce’s real game-changer is its artificial intelligence that makes things such as customer interaction, sales management, and marketing strategies a great deal easier. Let’s delve into AI’s implications, facts, and insights on how Salesforce is skyrocketing with AI.

The AI Revolution in Salesforce

Salesforce has come up with inventive ideas since it has implemented Salesforce Einstein that was first launched in 2016. Einstein is an AI system installed as a component of the Salesforce ecology that contributes both the machine learning capabilities and deep learning, natural language processing and predictive analytics to the CRM ecosystem. It imbues the capability of businesses to gather much more value from their data which eventually improves customer experience and decision-making processes.

AI in Salesforce Impact

Enhanced Customer Insights: With the salesforce AI-enabled, it now has access to the database to produce better and predictive analytics regarding customer behavior and preferences. It goes through large amount of data and can recognize patterns and trends that human eyes may not notice. Therefore, the companies can forecast customers’ expectations, increase the interaction personalization, and deliver services of more suitable and up-to-date varieties.

Improved Sales Forecasting: AI based predictive analysis is a technology which gives the forecasting more precision. With Salesforce Einstein, the past and present data as well as market trends are crunched to develop forecasts of future sales

performance. It will lead to the establishment of objective sales caps, execution of accurate resource allocation, and development of clear sales plans.

Better Marketing Strategies: AI enhances the effectiveness of marketing by giving valuable information on how well the campaign is performing and levels of customer engagement. Based on the revelation, marketers get the chance to fine-tune their campaigns, disaggregate the market, and customize the messaging. AI is equally supportive for A/B testing to

investigate which content is doing better and which strategies are working correctly.

Better Customer Service: AI-based chatbots and virtual assistants are engines for immediate responses to requests as well as handling them simultaneously. They are able to take many calls or queries at a time and, hence, serve customers with great efficiency and quickly. AI learns from the history of interactions and knowledge bases to point out relevant information for the agents as well.

Enhanced Decision-Making: Sales-

force Analytics powered by AI present timely analytics and recommendations for business executives to apt, critical and well-timed decisions. Using historical data and the current status, AI can give advice on the best alternative solutions for various situations, minimizing risks and thus increasing opportunities.

Personalized Customer Experiences: AI helps Salesforce deliver individualized customer experiences by tailoring the interactions based on customers’ own details. This can be personalized emails to customers

offering special deals or products based on their past purchases. This way, customer satisfaction and loyalty will be increased.

Improved Customer Retention: AI forecasts customer behavior, thus helping businesses focus on the ones who may leave by implementing tailored retention strategies. AI is able to track engagement patterns and transaction history in order to detect the probability of consumers leaving early and then the business can react naturally towards the retention of valuable consumers.

Facts and Statistics

▪ Salesforce’s study revealed that 61% of workers have or will implement AI technologies including generative AI, while 68% believe it improves customer service and 67% think that, besides concerns for risk management and learning necessary skills, it will maximize other technology investments.

▪ A survey by Salesforce’s State of IT emphasized that 86% of IT leaders believe that generative AI, a technology that was set to be used soon at the organizations.

▪ According to a survey on 500 IT decision makers, it was concluded that around 74% of Executives think that generative AI is “a game changer.”

▪ Even though generative AI is a recently developed technology, 51% of over 1,000 marketers that Salesforce surveyed, are already working with it or are using it for experimentation. Besides that 22% of the marketers in the survey reported that they would use generative AI very soon – which, if that were to happen, would mean that nearly three times more marketers in this survey would use it today already, compared to the past.

▪ According to the study, less than a third of salespeople surveyed are using or plan to use generative AI compared to over 50% of marketers. Also, 61% of sales professionals said that generative AI will enhance how they serve their customers. This is the same percentage of sellers who think these tools will help them sell more efficiently.

Insights into AI-Powered Salesforce Features

Salesforce Einstein Lead Scoring: It uses artificial intelligence to score leads on a scale of how likely they are to convert. With the use of artificial intelligence on historical data, such as past interactions and levels of engagement, Einstein scores the lead, giving the sales team the flexibility to prioritize prospects that have high potential.

Einstein Opportunity Insights: Artificial intelligence in this feature provides insights into opportunities at the point

of sale. It shows which deals are in a closing deal cycle and which might be at risk. It goes deeper into elements like customer sentiment, email engagement, and the stage of the deal to provide actionable recommendations.

Einstein Vision and Language: Einstein Vision allows businesses to embed image recognition into their applications with ease to execute tasks such as product identification and visual search. On the other hand, Einstein Language offers natural language processing capabilities that enable companies to analyze customer sentiment, extract key phrases, and categorize text data.

Einstein Bots: These are AI-powered chatbots that handle routine customer inquiries, like updating the status of orders and other basic troubleshooting. They can escalate complex cases to a human, ensuring your customers are well taken care of.

Einstein Discovery: It leverages data analysis by providing actionable insights. It highlights patterns, trends, and correlations from the data analytics, and proposes solutions that enhance the business outcomes. For example, it can determine the reasons that lead to sales growth or customer turnover, thus giving the business the ability to implement preventive actions.

Einstein Next Best Action: It is a feature that utilizes AI for suggesting the most appropriate action for any given situation. Through data analysis from different sources, Einstein Next Best Action offers guidance to sales representatives, marketers, and customer service teams who prioritize the best results with each of their interactions.

Einstein Voice Assistant: It allows users to use speech commands for interacting with Salesforce. It improves efficiency as it allows hands-free operation using voice prompts, sales and service executives can update records, set reminders and access real-time data while on the move through natural language interaction.

AI integration implemented in Salesforce reforms CRM delivering higher customer engagement, productivity, and sustaining growth. AI-based solutions with predictive analytics, automation, and personalized experiences are rewriting customer communications and operations into the new experience. AI keeps evolving and it helps businesses to remain competitive and to deliver ultimate value.

Kristy Guo (Cuilan), Founder/President/Owner of Signature Global Network PTY LTD., is an award-winning Chinese-born Australian with almost 20 years of logistics experience by 2022. In addition, she is a speaker, influencer, and the author of the best-selling books “Changemakers” and “The Joyful Leader In You” on Amazon. Kristy is a highly motivated and influential woman in leadership, renowned for her drive, optimism, and distinct style that infuses everyone with strength, vitality, and optimism.

risty Guo (Cuilan), Founder/President/Owner of Signature Global Network PTY LTD., is an award-winning Chinese-born Australian with almost 20 years of logistics experience by 2022. In addition, she is a speaker, influencer, and the author of the best-selling books “Changemakers” and “The Joyful Leader In You” on Amazon. Kristy is a highly motivated and influential woman in leadership, renowned for her drive, optimism, and distinct style that infuses everyone with strength, vitality, and optimism.

Kristy has emerged as a dynamic force in the realm of global networking and inspirational leadership. As of 2023, SGN boasts a vast network comprising more than 110 member offices worldwide, a testament to Kristy’s visionary leadership and commitment to fostering multicultural collaboration.

Recognitions, Awards and Achievements

In recognition of her achievements, Kristy was interviewed by ITJ Logistics magazine in Brussels, Belgium, as a sponsor for the FIATA event in 2023. This marked a pivotal moment, placing her at the forefront of discussions shaping the future of logistics and networking on a global scale.

Adding to her list of accomplishments, Kristy authored and released her own book, titled “The Joyful Leader In YOU.” The book, released in 2023, achieved remarkable success, securing top seller and hot release status across an impressive 20 categories on its very first day This literary achievement not only highlights Kristy’s expertise but also positions her as a thought leader in the field of inspirational leadership.

Forbes, a globally recognized platform, featured Kristy Guo as a Multicultural Networking Business Expert and Inspirational Leader in 2023. The feature acknowledges her contributions to the business world and her inspirational journey

Recognizing her as one of the “World’s Rising High Women Leaders to Watch in 2023,” The World’s Leader Magazine featured Kristy on its cover, further cementing her status as a trailblazer in leadership and networking. This accolade underscores the global impact of Kristy’s work and her potential to shape the future.

Her influence extends to international magazines and media channels, with features in esteemed publications such as ITJ Journal and The Maritime Executive in 2023. These media recognitions underscore Kristy’s prominence as a leader whose insights and experiences are valued on a global scale.

Accolades and features in prominent publications marked the year 2022. Kristy was featured on the cover of CIO Views Magazine as one of “The 10 Most Successful Businesswomen Making a Difference.” Additionally, CIO Views magazine recognized her as one of “The Most Admired Women Business Leaders.” The AU Mumpreneur Awards further acknowledged her by nominating her in various categories, including Leadership, Making a Difference in Business and Humanity, Influencer, and Multicultural Business Excellence. Notably, she secured the Bronze award for VIC Multicultural Business Excellence.

In 2022, Kristy was invited to speak at the Women In Supply Chain Event and participated in a CCL TV UK Interview, showcasing her multifaceted talents and expertise. Her achievements were further highlighted by her presence in TV Talent Shows during her younger years.

What sparked Kristy’s business idea?

“About 19-20 years ago, I attended the first global logistics conference, and I graduated from college when I was only 18, so I looked like a kid at the conference fair. But I was amazed when I saw people from around the world gathering together, with different skin colors, cultures, and backgrounds, sitting like a big family. Then I told myself, I love this, and day, I will have my own network. The most unique one, and I will make my network the most loving and successful. The seed has been there since then,” says Kristy

“About 19-20 years ago, I attended the first global logistics conference, and I graduated from college when I was only 18, so I looked like a kid at the conference fair. But I was amazed when I saw people from around the world gathering together, with different skin colors, cultures, and backgrounds, sitting like a big family. Then I told myself, I love this, and one day, I will have my own network. The most unique one, and I will make my network the most loving and successful. The seed has been there since then,” says Kristy

Recognizing her as one of the “World’s Rising High Women Leaders to Watch in 2023,” The World’s Leader Magazine featured Kristy on its cover, further cementing her status as a trailblazer in leadership and networking. This accolade underscores the global impact of Kristy’s work and her potential to shape the future.

The same year, Kristy hosted one of the most distinguished global logistics conferences in Ho Chi Minh City, Vietnam. Attended by 60 global leaders, the event showcased Kristy’s ability to create a platform that fosters meaningful discussions and collaborations in the logistics industry.

“Putting marriage, kids, and family first gave me the courage to change “one day” to “day one.” The mission of SGN is to build up the pioneers of this industry and to make a difference in this industry and the whole world. To show that the world can be ONE. To help all members of our community to thrive and grow We are leading by example. We will be a network with the best reputation one day, and whoever stays here will be proud to be part of this community—doing business with beautiful purposes. Impact and influence people and the world,” she added.

Kristy’s life is filled with challenges that can lead her to success

Kristy persevered in pursuing her goals despite her modest upbringing and numerous obstacles, disappointments, and rejections. She was always looking for her identity and thought she had something unique. After completing her undergraduate education at the age of 18, she traveled to

over 15 countries and 30 cities before turning 27. She also attended international conferences, seminars, and events. She made business deals worth millions of dollars for the firms she worked for and made connections with thousands of industry pioneers.

Kristy believes that true stories reflect that everything, including pains and suffering, happens for you, not to you. Her childhood suffering and loneliness, and her earlier career as a young leader of doubting and judgment from people, didn’t bring her down. Instead, her desire for love and kindness nurtured her great dream to have “ONE world” and “ONE heart.” The more challenging life gave her, the stronger and more loving she gave back. Kristy is a true changemaker and managed her first international logistics conference in February 2023, which concluded with 60 global logistics leaders. Her speech at the conference touched everyone’s heart as she believes in the unity of multiculturalism and aims to build up the unique logistics superheroes HQ.

One of Kristy’s biggest challenges in her career is standing out and making a difference in the commercial world, which can be lonely and challenging. Her solution to this challenge was consistently reminding herself of her purpose, which is more significant than just herself or money. Her positive mindset and unique personality attracted like-minded great minds to make a difference together She has found that the best way to stay focused on her journey is to keep her “faith” and “goal-purpose,” which will help her stay on track and achieve more.

Kristy has also faced challenges balancing her personal and professional life while juggling multiple roles as a mom, wife, and businesswoman. However, her positive attitude and ability to manage her time effectively have enabled her

to overcome this challenge. She believes a clear understanding of her priorities is essential to achieving a healthy work-life balance.

Signature Global Network PTY LTD. LTD

Signature Global Network PTY LTD. LTD – SGN is a unique and stand-alone network focusing on core values: Quality, Trust, Relationship, and Mutual Synergies. The network has global coverage whose purpose is to bring knowledgeable people and logistics companies together to help save their clients’ supply chains, change purely commercial relationships into ones that are people-caring, and deliver win-win outcomes.

SGN’s mission is to grow our members to be their best version and build a superhero HQ in the logistics/supply chain world.

Kristy’s words on shaping the future of logistics

Kristy’s words on shaping the future of logistics Kristy is well-known for her enthusiasm and optimism, and she aims to infuse others with light, power, and vitality. Her twenty-plus years of successful company experience have given her a wealth of leadership and logistical expertise.

Kristy is well-known for her enthusiasm and optimism, and she aims to infuse others with light, power, and vitality. Her twenty-plus years of successful company experience have given her a wealth of leadership and logistical expertise.

“Our vision is to be extremely helpful, unique, and unreplaceable with not just the coverage of the world that reaches every single place in the world but also the FIRST one that all customers or logistics companies will first think and turn to get help. We prepare for the uncertainties and work together as ONE heart!” says Kristy.

“The company will be five times better or 10 in two years. Because I am a sponge and always hungry to learn and grow. Every day is a new start and a new day to be better. Our staff are so happy in this family; I can see their daily growth. Their minds are very much aligned with mine now.

Imagine a company with people who are all united, with one heart, and keep growing together; how powerful is that?” she continued.

“Not just our staff but also our network members. All these fantastic visionaries, pioneers, and highly respected industry leaders. Each of them can change many people’s lives one day As the network owner, having everyone in this community is a privilege. There’s so much value they have brought. When great minds get together, the world will tremble,” she added.

“The change of my company will always be positive because we have a clear vision, goal, and purpose that will bring more like-minded people to this company, and we will make huge impacts on this world. Watch up, world!” assures Kristy

In a Nutshell

In conclusion, Kristy Guo inspires all who aspire to become successful business leaders. Her passion, positivity, and ability to overcome challenges have helped her succeed in the corporate, leadership, and logistics industry. She is a true changemaker, and her mission to bring light, power, and energy into the lives of others is a testament to her leadership and entrepreneurial skills. Kristy is a shining example of what can be achieved through hard work, perseverance, and a positive attitude.

“The company will be five times better or 10 in two years. Because I am a sponge and always hungry to learn and grow. Every day is a new start and a new day to be better. Our staff are so happy in this family; I can see their daily growth. Their minds are very much aligned with mine now.

Six ways to launch your next BUSINESS VENTURE WITH AI

Artificial intelligence is the foundation of modern startups. Here’s how you can get involved.

For technology professionals with a working knowledge of artificial intelligence (AI), there are numerous opportunities to create new businesses. AI is a technology you can develop and use at work, or you can use it for your own business or side project.

The next wave of businesses will be powered by artificial intelligence, which provides a disruptive edge and agility by rapidly accelerating the time it takes for new ideas to go from conception to market. In the process of creating and launching this new wave of AI-powered businesses, tech professionals can be extremely important.

According to Shangda Xu and Sarah Wang of venture capital firm Andreessen Horowitz, “We’re at a point where AI-driven innovation is taking off,” and “this shift means a world of opportunity for startups offering AI services.”

“We believe AI startups [that] build for enterprises’ AI-centric strategic initiatives while anticipating their pain points, and move from a services-heavy approach to building scalable products, will capture this new wave of investment and gain significant market share,” they said.

Startups can provide “tools that help with fine-tuning, model serving, application building, and purpose-built AI-native applications,” according to the list of AI goods and services they can offer.

Here, leaders in the field offer some advice for professionals looking to start an AI-based business. Below are 6 ways to start your next business with AI:

1. Deeper understanding of the customer

A startup powered by AI can have a deeper understanding of its customers. AI is essential for startups and new business endeavors that provide more mainstream services, such as manufacturing, healthcare products, or travel assistance, because it helps them understand their customers, which is the most important function of all.

First and foremost, the consumer is the primary motivator for a company’s efforts. “Knowing and interacting with customers is essential to the success of any business. According to Bob Lamendola, senior VP of technology and head of Ricoh’s North America Digital Services Center, “AI-driven analytics provide deep insights into customer behavior, enabling companies to tailor their products and services to specific needs and outcomes,” he said.”AI can play a significant role in developing new business concepts that can lead to higher customer satisfaction and loyalty, which are critical components to building relevance in a competitive marketplace.”

2. A digital management consultant Startups typically lack the resources to pay for management consultants who charge exorbitant fees to manage sales, marketing, and finance. AI-based agents could provide low-cost support by leveraging the knowledge of multiple companies. Arina Curtis, CEO and co-founder of DataGPT advised, “It is excellent at sifting through huge amounts of web data, extracting key insights, and formulating tactics. This is particularly useful in established businesses, where AI can be used to analyze and

understand the actions of the leading players.”

3. A technical aid for startup entrepreneurs

Large pools of IT expertise are no longer necessary for startups to assemble AI support, at least initially.

According to Kian Katanforoosh, a Stanford University lecturer and CEO and founder of Workera, “the most striking aspect is how AI enables founders to launch businesses with fewer hires and resources. Technical or non-technical entrepreneurs can start a business without looking for partners or technical skills. Because of generative AI, natural language processing can now be used to design products or services “instead of code,” Katan foroosh said. This strategy reduces the need for seed money or individual investment before developing and launching a product, as well as the need to hire key technical skills.

4. A way to think big

Big-picture thinking in AI can guide executive decision-making as well as production-level control systems. According to Curtis, “It’s not just about automating tasks.” “It’s about creating new opportunities, redefining roles, and reshaping industries.”

“Artificial Intelligence is more than just a technological upgrade; it’s a strategic overhaul,” Curtis said.

Artificial Intelligence is transforming client experiences and improving operational efficiency. Before artificial intelligence entered the picture, it was impossible to imagine the kinds of goods, services, and business models that were being discussed.

5. A spark of inspiration Antonio García, TXI’s chief innovation and strategy officer, said that ChatGPT has gained popularity among entrepreneurs “because of its ability to generate internet-savvy business ideas.” “An entrepreneur may decide to launch a print-on-demand

T-shirt company. They may move from concept generation to actual execution with AI like ChatGPT, getting advice on design, marketing language, and even production nuances.”

AI goes much beyond that. Supermind Ideator at MIT, for example, “exemplifies AI’s potential not just to generate ideas but to refine and deepen them, acting as a digital incubator for nascent business concepts and other challenges,” Garcia said about sophisticated ideation platforms. In this sense, artificial intelligence (AI) is a collaborating partner in the entrepreneurial process rather than just a tool.

He compared the current state of generative AI to that of a highly talented intern who is eager to grasp the subtleties of complex situations while still being fast to interact. Artificial Intelligence’s “true power lies in its ability to rapidly generate a plethora of business ideas, critically evaluate existing concepts, and align new ideas with vast repositories of existing knowledge.”

6. A quick route to automation Automation has traditionally provided solutions for saving labor expenses and offloading labor-intensive, repetitive chores. With AI, this potential is further enhanced, allowing startups to grow at the same rate as more established businesses.

According to 5app Chief Learning Officer Steve Thompson,” Automation through AI not only slashes operational bottlenecks but also levels the playing field for budding entrepreneurs. From automating routine tasks to facilitating advanced data analytics, AI empowers startups with the efficiency and adaptability crucial for navigating the complex business landscape.”

Peiru Teo, CEO of KeyReply, is staying at the forefront of AI innovation, contributing to the development of technology that improves lives and increases accessibility to healthcare.

As being a highly optimistic and resilient leader, the ability to persist through challenges and continuously adapt has been crucial to her success.

“At KeyReply, our vision is to create a world where healthcare is delivered efficiently and compassionately,” says Peiru.

Peiru’s career choice: how did she arrive at it?

Peiru’s educational journey started at NTU, where she graduated as valedictorian with a BEng with business programs. This strong foundation in engineering set the stage for her career. Early on, she worked as a management associate with Citi, and later Peiru managed billion-dollar financial assets in private equity. These roles provided her with robust financial and strategic skills, and combined with her engineering background, they gave Peiru a unique perspective on problem-solving and strategic planning. These experiences have shaped her approach to entrepreneurship and leadership in the tech and healthcare sectors.

Peiru Teo

Increasing Healthcare Accessibility With AI By Being An Optimistic And Resilient Leader

Steps towards the professional journey of leadership

“My journey into technology and healthcare innovation began with an unexpected challenge. I led a company on the brink of bankruptcy, grappling with $1 million in debt. It was a daunting situation, but it taught me the value of resilience and creative problem-solving. By embracing innovation and process automation, we not only averted disaster but also transformed the company into an industry leader, eventually leading to its successful acquisition. This experience deeply instilled in me a belief in the transformative power of technology, a belief that has guided my career ever since,” says Peiru.

What inspired her to come up with the idea?

Having experienced a challenging entrepreneurial turnaround, Peiru always knew and wanted to use technology to amplify and scale the impact of people’s work. However, her true inspiration for KeyReply came from a deeply personal place.

“My mother has suffered from a chronic autoimmune illness since she was young. As her daughter, I often struggled to understand her condition, whether she was adhering to her medication regimen and the implications of her symptoms. We frequently felt helpless, lacking visibility into her medical records and overwhelmed by the numerous medications piling up on her table after each visit. There were no clear guides or instructions, which added to our confusion and stress,” expresses Peiru.

“This personal experience highlighted the inefficiencies and gaps in healthcare communication and management. It inspired me to focus on the healthcare industry, aiming to create solutions that make a meaningful impact on people’s lives. I wanted to build technology that doesn’t just automate tasks but truly enhances patient care and empowers families to support their loved ones effectively,” she added.

The Power of Influence in Peiru’s Life: High-Impact Change

“My biggest influence in business has always been my dad. Since the

1980s, he has been building his enterprise software company from the ground up. Watching him work tirelessly, with an unwavering commitment to excellence and a genuine desire to understand his clients’ needs, left a lasting impression on me. He truly enjoys and takes pride in his work, and that passion is contagious,” says Peiru.

“One piece of advice he always gave us was that if you do a good job, by the end of the delivery, you should understand the client’s business better than they do. This principle has guided my journey in business, emphasizing the importance of empathy and deep understanding in providing valuable solutions,” she continues.

Pursuit of a dream with a pivotal moment

The pivotal moment in Peiru’s entrepreneurial journey was securing national-level accreditation for KeyReply, making it one of the recommended platforms for all public healthcare institutions. This achievement led to them working with two-thirds of the country’s public hospitals. This milestone not only validated its technology but also established KeyReply as a major player in the healthcare sector.

KeyReply: Generative Al-Powered virtual assistants unite patients and clinicians Singapore-based KeyReply is a leading AI platform designed to enhance patient engagement and streamline healthcare workflows. Since its inception in 2014, it has

been pivotal in addressing critical challenges such as staff shortages, patient no-shows, and non-adherence to treatment protocols.

In the past, AI models could address efficiency, but with the advent of generative AI, KeyReply also addresses compassion and empathy. This advancement allows them to significantly impact critical healthcare challenges such as staff shortages and administrative inefficiencies.

“Our mission is to enhance patient experience and health outcomes through innovative AI solutions that combine efficiency with empathy,” assures Peiru.

Innovative solutions make KeyReply stand out and differentiate itself

KeyReply stands out due to its deep focus on healthcare and comprehensive AI capabilities that span both operational needs and clinical areas. Their platform features low/no-code tools, enabling users to quickly develop and deploy AI solutions, reducing development time by 90%.

“Our solutions have proven to be transformative, drastically reducing turnaround and waiting times, and improving patient satisfaction and staff productivity by fourfold. By tackling these issues, we help create a more responsive and human-centered healthcare system, benefiting both patients and healthcare providers,” asserts Peiru.

KeyReply also prioritizes safety, including a robust testing framework to ensure responsible AI usage within organizations. Moreover, its extensive dataset, meticulously labeled by healthcare professionals over the past six years, has proven invaluable in training and evaluating the performance of their AI models. This unique combination of specialized focus, user-friendly tools, and high-quality data sets makes them apart from their competitors.

Focusing on work culture and transformation

KeyReply’s values and work culture are driven by resourcefulness, knowledge, customer success, and an action-oriented mindset.

Resourceful: They believe that any problem can be solved with creativity and perseverance.

Knowledgeable: Being at the cutting edge of technology, they prioritize continuous learning and curiosity to stay ahead.

Customer Success: The company’s commitment to their customers’ success is at the heart of everything they do, ensuring solutions deliver real value.

Action-Oriented: They believe talk is cheap; action and results are what truly matter.

How is KeyReply leveraging AI to create new opportunities?

KeyReply leverages AI both internally and for their clients to create new opportunities. Internally, they have streamlined the development process for client projects, reducing effort and time by over 80%.

For their clients, KeyReply harnesses AI to automate routine tasks, enhance patient engagement, and improve health outcomes. This not only boosts operational efficiency but also frees up healthcare providers to focus on delivering quality care. Additionally, their AI solutions assist healthcare organizations in managing health programs more effectively, leading to better patient outcomes and long-term savings at a population level.

Peiru’s views on whether is AI human-centric and whether will it replace jobs

“At KeyReply, our AI is designed to complement the human workforce, not replace it. Our solutions take over routine and mundane tasks, freeing healthcare professionals to focus on more critical and compassionate aspects of patient care. While AI can automate certain functions, the human touch remains irreplaceable in healthcare. We advocate for a symbiotic relationship between AI and humans, where technology enhances human capabilities and overall job satisfaction,” asserts Peiru.

AI’s Future: Peiru’s opinions

“In the future, I envision teams comprising a mix of autonomous agents and people working together seamlessly. Each person will have a co-pilot, an AI assistant, helping them execute tasks and guide them in making informed decisions. This collaboration between humans and AI will enhance efficiency, creativity, and decision-making across various industries,” asserts Peiru.

Keep up with AI developments with Peiru’s advice

Peiru says “Staying updated with AI developments involves continuous learning and active engagement with the AI community. Reading leading AI research publications and following various open-source communities across different geographical locations are effective ways to stay abreast of the latest trends and best practices.”

Peiru’s visions and commitments for the future of KeyReply

In the long run, Peiru sees KeyReply as a global leader in healthcare AI, recognized for its innovative solutions and positive impact on patient care.

“My future goals for the company include expanding our presence in international markets and impacting the lives of 100 million patients on a daily basis,” asserts Peiru.

The curves of life lead a person on a quest to uncover their actual selves and give them a purpose. This objective could be anything that requires a significant time commitment from the person to be accomplished. The correct combination of hard work and other necessary components can transform an aspirant into a visionary leader.

A Healthcare Pioneer Leading Healthcare with High Quality and Safety across the Nation

he curves of life lead a person on a quest to uncover their actual selves and give them a purpose. This objective could be anything that requires a significant time commitment from the person to be accomplished. The correct combination of hard work and other necessary components can transform an aspirant into a visionary leader.

Dr. Shuchin Bajaj, the Founder and Director of Ujala Cygnus Healthcare Services, is one such pioneer in the healthcare sector who is revolutionizing the sector with his insightful ideas, persistent networking, and problem-solving prowess. He believes that every patient has a right to good health and wants to help those who are in need, for that Dr Shuchin transformed healthcare in rural areas. By doing this, he is taking advantage of medical technology’s advantages while being adaptable to the industry’s latest developments.

The following are the main takeaways from a comprehensive interview conducted by Global Biz Outlook with Dr. Shuchin Bajaj, who is enhancing medical treatment’s affordability and accessibility, especially for tertiary care and serious conditions across the nation. Let’s take a look at some of the highlights from the interview below to learn more about his remarkable and ambitious journey thus far!

Tell us about Ujala Cygnus Healthcare Services in Brief. What kind of solutions are offered by Ujala Cygnus Healthcare Services that are at par with the current healthcare standards?

Ujala Cygnus Healthcare Services currently operates 21 hospitals in five states of North India namely Uttar Pradesh, Uttarakhand, Haryana, Delhi, and Jammu & Kashmir., supported by a network of outreach clinics and digital health services providing free tele consultations, to ensure everyone in the world has access to high-quality health care services regardless of their financial, geographical or social status.

Through Ujala Cygnus hospitals, we are transforming healthcare in rural areas by improving both accessibility and affordability of medical care, particularly in tertiary care and critical illnesses. The geographies that we serve did not have adequate high-end medical infrastructure and hence patients from villages and rural areas had to travel hundreds of kilometres before being able to access Hospitals. These cities also do not have critical care services and hence the mortality due to diseases like heart attack and Trauma is very high. With the help of technology infusion and expanded infrastructure, Ujala Cygnus believes that creating multiple access points and touch points across tier 2 and 3 towns and rural India is the ultimate goal for any healthcare provider who wishes to

make healthcare more inclusive and impactful to the society, community, and environment for the long-term sustainability.

Please give us a brief overview of your background and how you decided to pursue the career you are working in today.

Dr. Bajaj’s parents came from Pakistan as refugees to India. His father started by making kites for a living while staying on the roof of a horse stable. He understood that education was the only way out of his poverty and so taught himself as well as his children. Due to his efforts, Dr. Bajaj completed his medical education at government medical colleges, gave up a secure job in one of the biggest private hospitals in India, and started from a small 10x10 clinic, with a monthly budget of about Rs 500 to Rs 1000, and is now the founder of Ujala Cygnus Healthcare Services that is situated across 19+ locations with 21 hospitals, impacting the lives of millions. He was and is more focused on saving as many lives as he can. He aimed at providing high-quality low-cost health care to communities that don’t have access. A believer in socio-economic justice and general economic equilibrium, Dr. Shuchin Bajaj believes in strengthening rural India by reaching out to them. He says his mission in life is to dissociate high-quality healthcare access from financial & social status.

What are your views on today’s healthcare industry, and according to you, how are you contributing to making it better for clients, patients, and doctors?

emergency medical facilities, especially during the ‘golden hour ’ which is the time when the patient’s chances of survival are greatest if they receive care within a short period of time after a severe injury. To complement this effort further, we institutionalized centers for excellence in intensive care, neurology, cardiology, and trauma, to unlock the golden door of quality and speedy medical service.

During your journey towards growth, list the challenges you faced and the lessons you have learned from them.

What are your views on today’s healthcare industry, and according to you, how are you contributing to making it better for clients, patients, and doctors?

Even after 77 years of independence, as a country, we are unfortunate that we have been unable to provide quality tertiary healthcare services, especially emergency tertiary care like services for heart attacks, or patients suffering from trauma or neurosurgical problems in tier-II and tier-III cities. Residents in this part of the nation must travel even from district places to tier-1 cities for treatment of trauma or heart attacks. We studied this evolution of healthcare very closely and realized the huge need for

Over the last two years, Dr. Shuchin has been fighting the war on the pandemic as a frontline warrior doing clinical work including COVID ICU duties, managing his nineteen hospitals offering COVID care to thousands of patients daily, and setting up free COVID-19 care hospitals. He had set up a one thousand oxygen-COVID bed free Covid hospital in Delhi and a 100-bed free hospital in Prayagraj at the height of the pandemic. The Delhi centre was the largest field ICU in the country with 308 fully equipped ICU beds. The incredible achievement of this center was zero mortality in this hospital during the COVID-19 pandemic. He despite running critical care and emergency focussed hospitals, understands that the cost of the disease is unmanageably high in a hospital more than six crore Indians slip below the poverty line every year in India due to healthcare costs. This is why, in addition to the fact that it is a fireable offense in Ujala Cygnus to turn away a patient due to financial reasons, they also run a large number of outreach clinics and do almost 25 Sehat Chaupals (free medical camps) every day across locations, seeing more than 2000 patients close to their houses, within their villages, so that their disease is diagnosed early and they do not face complications and worsened outcomes.

What benefits are your patients/clients getting from Ujala Cygnus Healthcare Services? India has 797 districts, out of which,

less than 300 districts have access to high-quality healthcare facilities, most of which are of reach of the financially challenged community members. This leaves a vast swathe of our population amounting to almost 600 million people who are left at the mercy of either poorly equipped government medical facilities or extremely expensive and unaccountable private players. Out of this huge population, about 260 million Indians, who are surviving with the burden of disease, estimated at around $ 30 billion constituting 5% of GDP, are our direct potential beneficiaries. There are 22 districts in Haryana, 75 districts in Uttar Pradesh, 20 districts in Jammu & Kashmir, and 13 districts in Uttarakhand with a total population of about 30 crores out of which 110 districts do not have access to tertiary care particularly related to neuro trauma, cardiac care, and medical intensive care till our intervention.

less than 300 districts have access to high-quality healthcare facilities, most of which are out of reach of the financially challenged community members. This leaves a vast swathe of our population amounting to almost 600 million people who are left at the mercy of either poorly equipped government medical facilities or extremely expensive and unaccountable private players. Out of this huge population, about 260 million Indians, who are surviving with the burden of disease, estimated at around $ 30 billion constituting 5% of GDP, are our direct potential beneficiaries. There are 22 districts in Haryana, 75 districts in Uttar Pradesh, 20 districts in Jammu & Kashmir, and 13 districts in Uttarakhand with a total population of about 30 crores out of which 110 districts do not have access to tertiary care particularly related to neuro trauma, cardiac care, and medical intensive care till our intervention.

We have been able to provide lifesaving care in said specialties in 7 of the 18 districts in Haryana, 2 districts in J&K, 5 districts in Uttar Pradesh, and 3 districts in Uttarakhand through Ujala Cygnus Super Specialty Hospitals. Similarly, in 2 rural districts of Delhi, we have been able to provide these services. A total of 5 crore population has benefitted from this access.

People used to travel distances varying from 50 to 500 km to achieve this access previously and would lose their lives in the process of transferring such patients, particularly with head injuries and heart attacks.

There is a tremendous difference in benchmarked quality (measured by third-party NABH) and perceptible quality (measured by our in-house quality team by means of feedback) in our hospitals as compared to previously existing small nursing homes.

What benefits are your patients/clients getting from Ujala Cygnus Healthcare Services? India has 797 districts, out of which,

Which strategies do you follow to stay competent? How are you shaping yourself to become unique? Dr Shuchin is a highly qualified

medical scholar After completing his MBBS from PGIMS, Rohtak, he did his Doctorate in Internal Medicines (MD) from Dr S N Medical College, Jodhpur in 2004. Apart from the foregoing, he also did a Certified Professional course on Diabetes Management and Total Control from the American Academy of Continuing Medical Education, USA in 2008, an Advanced Program in Strategic Management from I.I.M. Calcutta in 2013, and an Advanced Program in Cardiac Emergencies from Boston University in 2014. He has also received the prestigious Chevening Gurukul Fellowship for Leadership Excellence from the United Kingdom Foreign and Commonwealth Office (UKFCO). Dr. Bajaj is also the recipient of the Aspire Circle Fellowship for Social Leadership and the Innovating Health for Tomorrow (IHT) Fellowship at INSEAD, France.

Dr. Bajaj makes sure to go to the grassroots and the community and educate them about how to prevent chronic diseases and how to inculcate a healthy lifestyle. They put a lot of emphasis on our preventive camps and outreach activities around the rural regions of each of their hospitals.

chance; it’s a product of my hard work and conscientious approach.

Dr. Bajaj makes sure to go to the grassroots and the community and educate them about how to prevent chronic diseases and how to inculcate a healthy lifestyle. They put a lot of emphasis on our preventive camps and outreach activities around the rural regions of each of their hospitals.

Dr. Shuchin Bajaj has been able to change the lives of more than 7 lakh people through medical camps. Additionally, he has been a part of 4000+ continuous medical education programs each year that have worked strenuously to create sustainable healthcare solutions and spread awareness towards imminent medical problems. Collectively, since the last few years these primary and preventive engagements have led to saving and impacting more than 10 million lives in the community.

What is the best part of your Ujala Cygnus Healthcare Services, and how will you utilize it in the future? Our contribution to the inclusive healthcare development agenda and commitment to the ‘universal healthcare for all’ mission, has been an integral part of our service delivery within the entire healthcare ecosystem, by ensuring free medicines and discounts on pharmacies, consultancies, and surgeries to the economically weaker population of the society worth Crores of rupees in the last few years. We have also mobilized the larger community on various facets of health awareness through health/medical camps for rural outreach on issues such as diabetes, joint replacements, emergency medical first-aids, maternity, cardiology, preventive care, etc. leading to socio-economic justice and poverty alleviation.

Dr. Shuchin Bajaj has been able to change the lives of more than 7 lakh people through medical camps. Additionally, he has been a part of 4000+ continuous medical education programs each year that have worked strenuously to create sustainable healthcare solutions and spread awareness towards imminent medical problems. Collectively, since the last few years these primary and preventive engagements have led to saving and impacting more than 10 million lives in the community.

what would you attribute your success to?

We have been pioneers and champions of the Ayushman Bharat PMJAY initiative. When most corporate hospitals were shying away from the scheme due to the low rates of procedures and treatments offered by the government, we were the first ones to embrace the initiative wholeheartedly as it fed into our larger mission of eliminating poverty due to healthcare costs. We were the first ones to do a Cardiac Angioplasty as well as a Mitral valve procedure in India under the Ayushman PMJAY scheme.

what would you attribute your success to?

I would attribute my success to a combination of key qualities and principles that have played a pivotal role in my journey Those were perseverance, diligence, and staying true to my purpose.

Staying true to my purpose- it involved aligning my actions and decisions with my core values and long-term goals. Throughout my journey, I remained focused on my overarching mission, avoiding distractions that could have veered me off course. This sense of purpose provided you with a guiding light, shaping my choices and priorities. It’s about understanding what truly matters to me and channeling my energy toward pursuits that resonate with my deeper aspirations. By staying true to my purpose, I not only found motivation during challenging times like covid era but also established a sense of authenticity that has likely earned me respect and credibility in my endeavors. I had to maintain perseverance i.e. my unwavering determination to overcome challenges and obstacles. In my journey to success, I knew I must maintain perseverance, and have a tenacious spirit by persisting through difficult times. Whether faced with setbacks, failures, or unforeseen difficulties, I was committed to my goals. I believed in diligence i.e. consistent and earnest effort put into my endeavours. My success is not merely the result of luck or

We were also the first ones to be awarded the Gold certificate by the Government of India for excellence in providing healthcare to Ayushman Bharat beneficiaries. In fact, amongst the first ten hospitals in India that were awarded the Gold Certificate, four were Ujala Cygnus Hospitals.

Staying true to my purpose- it involved aligning my actions and decisions with my core values and long-term goals. Throughout my journey, I remained focused on my overarching mission, avoiding distractions that could have veered me off course. This sense of purpose provided you with a guiding light, shaping my choices and priorities. It’s about understanding what truly matters to me and channeling my energy toward pursuits that resonate with my deeper aspirations. By staying true to my purpose, I not only found motivation during challenging times like covid era but also established a sense of authenticity that has likely earned me respect and credibility in my endeavors. I had to maintain perseverance i.e. my unwavering determination to overcome challenges and obstacles. In my journey to success, I knew I must maintain perseverance, and have a tenacious spirit by persisting through difficult times. Whether faced with setbacks, failures, or unforeseen difficulties, I was committed to my goals. I believed in diligence i.e. consistent and earnest effort put into my endeavours. My success is not merely the result of luck or

How do you see Ujala Cygnus Healthcare Services changing in two years, and how do you see yourself creating that change?

We have the mission to expand to the farthest corners of North India and institutionalize at least 30 units of medical excellence till 2025. We are currently present in 5 states in North India, including Delhi, Jammu and Kashmir, Uttar Pradesh, Uttarakhand, and Haryana. We plan to expand to Odisha, Bihar, Madhya Pradesh, Himachal Pradesh, and Rajasthan in the near future.

We have introduced specialty domains like Pediatrics and Oncology in our services recently and would replicate the same to all our existing and upcoming centers. We are en route to installing best-in-class Operation Theater suites at our hospitals to scale up Cardiac surgery and oncosurgery services at all our 21 locations, up from the current three hospitals we are offering them at. We have partnered with one of the best oncology care providers to collaborate, scale up, and upscale medical and Radiation oncology services in Ujala Cygnus healthcare.

Software-as-a-service

A look at the 10 AI sales tools that will transform sales methods in the year 2024

Artificial intelligence (AI) has become a game-changer in the ever-changing field of sales, turning conventional sales tactics into extremely effective and data-driven procedures. AI sales technologies improve client engagement, expedite processes, and increase income by utilizing sophisticated algorithms, machine learning, and data analytics. As 2024 approaches, the increasing availability of AI-powered solutions is changing the way sales teams function, so staying current with the most recent advancements is crucial.

The top 10 AI sales tools for 2024 are examined in this article, together with their features, advantages, and effects on the sales sector.

1. Salesforce Einstein

Salesforce Einstein continues to be the best AI sales tool as of 2024. The Salesforce CRM platform comes with an integrated AI-enabled solution that offers comprehensive capabilities to improve sales success. Salesforce Einstein uses natural language processing, machine learning, and predictive analytics to automate routine operations and provide actionable insights.

Among the most notable is Einstein Lead Scoring, which rates leads according to how likely they are to convert. This enables sales teams to use customer behavior and previous data analysis to determine when to spend time with prospects that have great potential. In addition to increasing conversion rates, Einstein Activity Capture ensures that all

client interactions are recorded automatically through automated data entry, saving time and minimizing errors.

The sales staff receives forecasts and suggestions from Einstein’s predictive analytics feature. Einstein Opportunity Insights, for instance, uses data analysis to forecast the probability of a deal closing, enabling sales managers to more efficiently allocate resources. Another AI voice assistant is called Einstein Voice. It greatly streamlines work management and communication, keeping sales staff efficient and organized.

2. HubSpot Sales Hub

HubSpot Sales Hub is another powerful AI sales platform that is rapidly gaining traction in 2024. The HubSpot Sales Hub, which has a robust feature set and an easy-to-use interface, has resorted to artificial intelligence (AI) to enhance many aspects of its sales process. To improve lead generation, customer interaction, and sales productivity, AI-driven features were incorporated.

AI-powered sales automation is one of the HubSpot Sales Hub’s primary features. It automates data entry, follow-up emails, and email outreach. By automating these repetitive procedures, sales personnel can concentrate on establishing rapport and completing transactions. Additionally, it uses artificial intelligence-powered predictive lead scoring to identify high-potential leads, freeing up a sales force to focus on higher-priority tasks.

It excels at email tracking and automation as well. In real-time, the program notifies one when a potential customer opens an email, clicks a link, or downloads an attachment. With this kind of knowledge, a salesperson may

interact with potential customers at the ideal time to boost conversion rates. Additionally, its AI-powered chatbot function improves customer experience by answering questions and taking leads from website visitors in real time.

3. Gong.io

The way that performance analysis and optimization for sales teams were conceptualized was altered by Gong.io. With a focus on conversation intelligence, this AI-powered sales tool embodies what it takes to have a thorough comprehension of sales calls, meetings, or interactions. By employing AI to examine those exchanges, conversation intelligence gathers insights about what a sales force does well and poorly, enabling ongoing development.

AI algorithms at Gong.io record and examine sales calls to identify trends and patterns that could lead to advantageous results. This indicates that the program provides information on talking points, customer objections, and the relative effectiveness of different sales strategies. The comprehensiveness of these evaluations allows each sales professional to improve their communication skills and methods.

Gong.io’s customer sentiment tracking function is one of its best features; it allows you to gauge how customers feel about your pitch by monitoring the tone and emotion of discussions. Sales teams may use this knowledge to customize their approach, address problems, and forge closer bonds with potential customers.

Moreover, Gong.io’s interface with CRM systems enables the smooth synchronization of conversation data, giving users a comprehensive picture of the sales funnel. Team member

collaboration, data-driven decision-making, and overall sales effectiveness are all made possible by the integration.

4. Chorus.ai

Chorus.ai, a leader in conversation intelligence and sales performance optimization, is another excellent AI sales tool. Chorus.ai, like Gong.io, uses artificial intelligence to evaluate sales talks and offer useful advice. However, teamwork and coaching are the main areas of emphasis for Chorus.ai.

An AI-driven tool called Chorus.ai records transcribes, and highlights important parts of sales calls, such as objections, queries, and buying signals. After that, it offers in-depth analytics on these exchanges, giving a company’s sales staff a better understanding of the preferences and problems of its clients. A sales professional may quickly adjust his pitch and boost the likelihood of closing deals with this quantity of information.

Because Chorus.ai is designed to help sales managers evaluate and analyze sales calls for feedback and teach their people, it’s unusual in that it promotes teamwork. Better sales results are attained by fostering a culture of ongoing learning and development.

Finding and organizing all of your data in one location is made simple for you by Chorus’s integration with well-known CRM platforms. With the aid of real-time insights, such integration facilitates workflows, improves data accuracy, and empowers sales teams to make wiser decisions.

5. InsideSales.com (XANT) InsideSales.com has developed into

one of the leading artificial intelligence sales tools, focusing on predictive analytics and sales acceleration. XANT achieves this by using artificial intelligence to analyze vast volumes of data and provide timely, actionable insights along with suggestions for additional optimization.

AI-powered sales cadence turns into one of the XANT’s primary characteristics. It automates the next best action’s scheduling and execution to engage prospects at the ideal moment. XANT determines the best periods for outreach by examining past data and consumer behavior, which raises the likelihood of fruitful contacts.

Another one of XANT’s strong points is predictive analytics. Data extracted from email, social media, and CRM systems is used to power its AI algorithms. By providing the sales team with precise estimates and recommendations, these assessments help them prioritize leads, make efficient use of their resources, and close deals more quickly.

In addition to predictive analytics, XANT provides performance management and coaching capabilities in one package. Sales managers can use the platform to track and evaluate their team members’ performance to identify areas for growth and provide targeted coaching. With performance optimization as their main goal, sales teams are always refining their strategy to produce better outcomes.

6. Outreach

Popular AI sales tool Outreach focuses on automation and customer involvement. The platform uses AI to increase client interaction, productivity, and workflow efficiency. Outreach is a useful tool for sales

teams trying to streamline their operations because of its extensive feature set.

Outreach’s AI-powered email and communication automation is one of its best features. The technology makes sure sales reps keep on top of their tasks by automating the process of sending emails, follow-ups, and reminders. Outreach increases the likelihood of a response by determining the optimal times to send emails by examining consumer behavior and interaction trends.

Outreach is also quite good at prioritizing and scoring leads. The platform enables sales teams to concentrate their efforts on prospects who have the highest chance of converting by using AI algorithms to evaluate data and identify high-potential leads. This data-driven strategy boosts productivity and raises overall sales results.

Outreach has strong analytics and reporting options in addition to its automation and lead-scoring capabilities. Sales teams can monitor interaction metrics, track campaign performance, and learn more about the preferences of their customers. Sales personnel may make data-driven decisions and improve their strategy for better outcomes with this degree of visibility.

7. Drift

Drift is a cutting-edge AI sales solution that prioritizes real-time customer engagement and conversational marketing. The technology uses automation and chatbots driven by AI to provide meaningful interactions with website users, generating leads and increasing conversions.

Drift’s AI-powered chatbot, which converses with website visitors in real time, is one of its primary features. To guarantee that prospective clients receive prompt and pertinent advice, the chatbot can respond to inquiries, make product recommendations, and gather lead information. This degree of interaction improves the client experience and raises the possibility of conversion.

Drift’s artificial intelligence algorithms examine user behavior and interaction trends, allowing the chatbot to provide tailored responses. By making the contact more human, this personalization helps to establish rapport and trust with potential clients. Furthermore, Drift’s chatbots may smoothly transfer discussions to real salespeople when needed, guaranteeing a flawless transition and upholding the caliber of client encounters.

Drift’s ability to interface with marketing automation tools and CRM systems is another noteworthy feature. By ensuring that all lead data is precisely recorded and synchronized, this integration gives sales teams a thorough understanding of the client journey. Drift helps sales teams interact with prospects more successfully and increase conversion rates by utilizing AI and automation.

8. People.ai

Leading AI sales tool People.ai specializes in performance management and sales intelligence. The platform uses artificial intelligence (AI) to gather and process data from several sources, giving sales teams useful insights and suggestions to improve their output.

The capacity of People.ai to automatically collect and evaluate data on sales activity is one of its primary

features. The platform gathers information on contacts with clients and prospects by integrating with calendar, email, and CRM systems. After that, this data is examined to provide trends and opportunities for development that will help to enhance sales performance.

The AI algorithms at People.ai evaluate data to produce precise sales projections and suggestions. Through the platform’s ability to recognize patterns and trends in sales behavior, sales teams can better prioritize leads, manage resources, and complete transactions more quickly. By using a data-driven strategy, sales teams may work more productively and provide greater outcomes.

People.ai’s emphasis on performance management and sales coaching is another noteworthy aspect of the platform. The software allows sales managers to monitor team members’ performance and pinpoint their strong and weak points. With the usage of this data, sales reps are guaranteed to receive specialized coaching and training that will help them advance their abilities and produce greater results over time.

9. Clari

Focusing on pipeline management and sales forecasting, Clari is a potent artificial intelligence tool for sales. The platform uses artificial intelligence (AI) and machine learning to boost sales performance, visibility into the pipeline, and forecast accuracy.

An important aspect of Clari is its AI-driven sales forecasting. The software provides precise and trustworthy sales projections by analyzing data from several sources, including calendar entries, emails, and CRM systems. Clari assists sales teams in forecasting results and making well-informed decisions by identifying patterns and trends in sales activity.

Clari is also quite good at managing pipelines. Sales teams may follow deal progress and detect potential hazards thanks to the platform’s real-time view of the sales pipeline. Sales professionals will be able to take proactive steps to resolve problems and keep deals moving forward thanks to this degree of visibility.

Clari also stands out for emphasizing communication and teamwork. Team members may collaborate more easily with the platform, tracking progress, sharing ideas, and coordinating activities. This cooperative strategy makes sure that sales teams function well together and produce superior outcomes.

10. ZoomInfo

Focusing on lead generation and data enrichment, ZoomInfo is an all-inclusive AI sales solution. Sales teams can produce high-quality leads and enhance their outreach efforts with the help of the platform, which uses AI and machine learning to give accurate and current prospect information.

ZoomInfo’s AI-powered data enrichment is one of its primary features. The platform gathers information about prospects from a variety of sources, such as websites, social media accounts, and public records, to present comprehensive and precise data. To give sales teams the most recent information about their leads, this data is used to enhance CRM records.

ZoomInfo is also very good at generating leads. The platform uses artificial intelligence (AI) algorithms to find high-potential leads according to several parameters, including job title, firm size, and industry. Sales teams can concentrate their efforts on prospects that have the highest chance of converting by using this data-driven approach.

ZoomInfo’s ability to integrate with marketing automation platforms and CRM systems is another noteworthy feature. By ensuring that all lead data is precisely recorded and synchronized, this integration gives sales teams a thorough understanding of the client journey. ZoomInfo helps sales teams increase their outreach and provide high-quality leads by utilizing AI and data enrichment.

In summary

The top 10 AI sales tools of 2024 will completely transform the sales industry by giving teams of salespeople cutting-edge tools to interact with clients, increase revenue, and execute at peak efficiency. These artificial intelligence (AI) solutions use automation, machine learning, and predictive analytics to increase productivity, optimize workflows, and facilitate better decision-making. Keeping abreast of the most recent advancements in artificial intelligence is crucial for sales teams hoping to succeed in the digital era and preserve a competitive advantage as the sales sector develops.

Now & Stay in the Known

Take advantage of every single edition, and get GlobalBiz Outlook Magazine in Print and digital at www.globalbizoutlook.com

Subscribe to GlobalBiz Outlook Magazine, and Read It Now.

Global Subscription

1 Month (1 Issues): $ 253 Months (3 Issues): $ 70

Subscription Form

6 Months (6 Issues): $ 1501 Year (12 Issues): $ 250

Kindly fill out the form below and email/courier it in favor of GlobalBiz Outlook Magazine. Fill out this form, and we will call you.

Turn static files into dynamic content formats.

Create a flipbook