The Playtech USA Bench

Jerry Kadir Playtech USA Customer Success Director

Jerry Kadir joined Playtech USA some 15 months ago after nearly 18 years with Gaming Laboratories International (GLI), and he is now focused on delivering Playtech’s wide range of content to its growing list of American and Canadian clients. Kadir has a large amount of experience in the world of gaming, having previously worked across numerous states and managed multiple projects for a plethora of suppliers.

Playtech states that Kadir moreover has a detailed understanding of different regulatory agencies and the world of compliance alongside an in-depth knowledge of many casino products. The New Jersey-based professional expresses his belief that “customer satisfaction is the primary key to a successful business,” and that he looks to aid this process by “delivering what customers want on time without sacrificing quality.”

Looking ahead, Kadir says he is excited to be launching casino and live-dealer products from Playtech to partners in the United States and Canada, so as to drive the company’s expansion and further develop its relationships with licensees and operators.

Charly Jackson Playtech USA Live Studio Michigan Office Coordinator

Charly Jackson is responsible for managing Playtech

USA’s live-dealer studio in Michigan while additionally coordinating travel for all of the company’s American employees. Alongside these duties, the enthusiastic Southfield-headquartered figure is tasked with assisting in the design and production of the uniforms worn by all of the company’s customer-facing staff in the Wolverine State.

Before joining the ranks of Playtech USA in July 2021, Jackson worked as a customer service representative for a firm in the logistics sector. Although this post represents her first in the world of iGaming, the former teacher admits to being thrilled with an immersion in the culture of gaming and Playtech.

“We have exciting new offerings for our licensees based in the United States, such as our Fireblaze series, and I am excited for new licensees to join us as we showcase new games and tables for our American partners,” says Jackson.

Gia Reece Playtech USA Live Studio Michigan Operations Manager

With nearly a decade of experience in the iGaming sector, Gia Reece serves as the operations manager for Playtech USA’s live-dealer studio in Michigan. Reece joined the company’s ranks in March 2021 to help it build a first American live-dealer studio in New Jersey before being tasked with helping the firm to secure regulatory approval for its games and tables from the Michigan Gaming Control Board.

Reece says she is “proud to have been an essential part” of the team that brought Playtech live-dealer gaming to the American market, and is now looking forward to “contributing significantly to the growth and success” of her company’s Michigan endeavor. She furthermore expresses excitement at Playtech USA’s future prospects in the United States, and is now dedicated to “tirelessly working to create unique games that will provide an engaging entertainment experience.”

Chris Applegate Playtech USA Customer Success Director

With a decade of experience in the gaming industry covering a range of information technology, field operations and sales engineer roles, Chris Applegate now serves as a customer success director for Playtech USA.

Las Vegas-headquartered Applegate held a senior technical role with online gaming software supplier GAN Limited before joining Playtech in January 2022. He says iGaming is “the next big step” in his career. He is now responsible for managing Playtech USA’s BetParx accounts in Pennsylvania, New Jersey, Michigan and Ohio while simultaneously handling its retail sports betting kiosk accounts in the Buckeye State with Gold Rush Gaming.

“I feel like I have finally found a home with Playtech USA,” says Applegate. “I am excited about what we have accomplished in the first year, including the launch of live-dealer solutions in multiple states and a state-of-the-art sports betting solution in Ohio. We have some exciting solutions planned, and I look forward to introducing these solutions in the near future.”