Global Services Conference 2012

MARCH 15 NEW YORK CITY

Welcome to the 7th Annual

BUILDING AND SUSTAINING

THEME BUILDING AND SUSTAINING EXCELLENCE IN GLOBAL SERVICES Welcome to the next generation of the services economy — where we have technology and business processes enmeshing with each other on a global scale — to unlock business value. Global sourcing of these services have gone beyond the paradigms of large scale outsourcing, offshoring, distributed global delivery, managed services, and such other mechanisms. Various models, old and new, will coexist to make this a reality; the scope is inherently global and the returns are implicitly valuable.

Beginning with in-sourcing and often shared services, organizations went on to outsourcing, co-sourcing, and finally co-creating competencies with service providers. The new rules for the services organization are to consolidate and standardize delivery; to balance internal, external, and virtual capabilities; and to manage services like a portfolio. These are the essential steps to building and sustaining excellence in services.

Global Services Conference 2012 will focus on how to build and sustain excellence in services. This strategy is the key to enterprise services, enterprise transformation, and aligning that transformation to drive competitive advantage to companies. Companies are looking to access data and knowledge in a better way and to leverage the maturity of the services organization that has been in place to drive better business value.

UNIQUE DIFFERENTIATORS FOCUS ON GLOBAL SOURCING GSC has always maintained a sharp focus on the strategy and practice of global sourcing covering both ITO and BPO

FOCUSED ON OUTSOURCING PARTNERSHIPS The primary focus is on nurturing outsourcing partnerships between buyers and service providers and creating win-win relationships between them

HIGHLY INTERACTIVE & DISCUSSION BASED Sessions are not canned presentations; they are highly interactive with the audience. The audience RoI is enriched through these peer-level discussions of live situations

PRACTITIONER-DRIVEN CONTENT All of GSC content is conceived by sourcing practitioners to be delivered to a peer-level audience

www.globalservicesconference.com

AUDIENCE @ GSC The audience at GSC is unique and represents the best mix of qualified buyers, providers and influencers.

Over

150

Over

25

Over

ONLINE VIEWERS

SPEAKERS

DELEGATES

75

25

Over

Over

Over

BUYERS/USERS

INFLUENCERS

2011 BY TITLE

2,000 30

GLOBAL PROVIDERS

2011 BY INDUSTRY

23%

13%

22%

6%

41% 11% 17%

25% CEO/CIO/CTO/CFO/CSO President/SVP/EVP/VP/AVP Director - Sourcing/IT/LoB/Corp.

GM/Manager - Sourcing/IT/LoB/Corp.

Others Allied

28%

2011 BY REVENUE

2011 BY BUDGET 13%

9% 35%

More than $5 B $1 B - $5 B $500 M - $1 B $100 M - $500 M Less than $100 M

16%

6%

23%

12%

9% 2% 14%

9% 7% 2%

BFS/Fin. S Business Services Insurance Life-sciences Hi-Tech/IT/Software/ISV's Telecom/Comm. Related Govt./Education Manufacturing/CPG/Retail Travel & Transportation

3% 6%

13%

6% 23%

6%

www.globalservicesconference.com

$100 M and above $25 M - $100 M $10 M - $ 25 M $5 M - $10M $1 M - $5M $500K - $1 M $250K - $500KÂ $100K - $250K Not Disclosed

ROLE OF GSC AUDIENCE ● ● ● ● ● ● ● ● ●

Create Strategy & Set Goals Authorize Service Provider Partnerships/Signs Contracts Evaluate, Specify Service Providers/Create Shortlist Select or Manage Outsourced Enabling Technologies Selecting/Negotiating with Vendors/Partners/Providers Manage Contracts/SLAa/Relationships Determine Needs (Own Business Process) Establish or Manage Budget Consultant/Advisor

COMPANIES AT GSC ACE Group

Citibank

J.P. Morgan

Pitney Bowes Inc.

ACE Insurance

Citigroup

J&J

PR Newswire Association LLC

Aetna

City of New York

Johnson & Johnson Group

Prudential

AIG

City of Santa Clara

JP Morgan Chase

Publicis

Allianz Life

City University of NY

KeyBank

Purdue Pharma

Ameriprise

Comverse

KeyCorp

RPO (Citi Group)

Applied Materials

Credit Suisse

KPMG International

SAP

ARTstor

Deutsche Bank

Life Masters

Schering-Plough

Assurant

DOW JONES

M. Fried Store Fixtures

State University of New York

Astra Zeneca

Duetsche Bank

Marsh Inc

Stevens Institute of Technology

AT&T

Edifice

Mass Mutual Financial Group

Stratos

AXA Equitable

Elance

Merck

Synapse Group Inc

Axis Group

Fairmont Capital

MetLife

TD Canada Trust

Bancolombia Group

Farmers Insurance

MGI

The Hartford

Bank of America

Fidelity

Microsoft Corporation

The Hartford

BNY Mellon

Flushing Manors

Moelis Capital Partners

The McGraw-Hill Companies

Bank of Tokyo-Mitsubishi

Footstar

Morgan Stanley

The World Bank

Biomet

Forrester Research

MSP Co

Thunderbird

BlackRock

FTV Capital

MTA -NYC Transit

Time Inc.

BNY Mellon

GE Energy

Novartis

UBS

Bristol-Myers Squibb

GE Money

Novartis Biomedical Research

UBS Investment Bank

Burberry

General Atlantic LLC

NYC Dept of Correction

UPS

CA

GFI Group

NYC Dept of Health

Visa

CDTV.net

Gloria Jeans

NYSE

Wachovia

CheckFree

Gomez Enterprises

Pace University

WACHOVIA BANK

CIGNA

Guy Carpenter

PepsiCo

Wells Fargo

Citi Venture Capital

HSBC

Pfizer Inc.

Wolters Kluwer

www.globalservicesconference.com

CONFERENCE PROGRAM

COLOR CODE

SESSION TYPE

MINUTES

PERCENTAGE

Conference Sessions

575 Minutes

62%

Networking Breaks

220 Minutes

24%

Featured Sessions

125 Minutes

14%

SCHEDULE

PLENARY SESSIONS (AM)

07:30 – 08:00 AM

Breakfast & Registration

08:00 – 08:10

Welcome Note

08:15 – 09:00

Keynote: Building & Sustaining Excellence in Global Organization

09:00 – 09:50

C-Panel: Building & Sustaining Excellence in Global Sourcing

09:55 – 10:15

Featured Session – Platinum Sponsor

10:15 – 10:30 TRACK I

Coffee & Networking Break BUILDING EXCELLENCE This track deals with best-in-class ideas that are fundamental to building excellence in the services model

10:30 – 11:15

Mastering The Art & Science of Global Sourcing

11:15 – 11:30

Featured Session – Gold Sponsor

11:30 – 12:15

Monitoring & Managing Supplier Risk

12:15 – 12:30 PM

Featured Session – Gold Sponsor

12:30 – 01:30

LUNCHEON

01:30 – 02:15

Seeking Value Through New Service Delivery Locations

02:15 – 02:30

Featured Session – Gold Sponsor

02:30 – 03:15

Excellence In Shared Services

03:15 – 03:30

Coffee & Networking Break

03:30 – 04:15

Setting-up A High Performance PMO/Governance

TRACK II

SUSTAINING EXCELLENCE Next practices in global sourcing of services that differentiate and sustain excellence in services

10:30 – 11:15

Understanding Next Generation Sourcing Models

11:15 – 11:30

Featured Session – Gold Sponsor

11:30 – 12:15

Developing and Retaining Topnotch Talent

12:15 – 12:30 PM

Featured Session – Gold Sponsor

12:30 – 01:30

LUNCHEON

01:30 – 02:15

Managing The Global Locations Portfolio

02:15 – 02:30

Featured Session – Gold Sponsor

02:30 – 03:15

Sourcing Platform-Based Services

03:15 – 03:30

Coffee & Networking Break

03:30 – 04:15

Beyond SLAs – Benchmarking & Customer Satisfaction

SCHEDULE

PLENARY SESSIONS (PM)

04:15 – 05:15 PM

Closing Keynote Address

05:15 – 05:30

Closing Remarks

05:30 – 07:30

Cocktail & Reception

www.globalservicesconference.com

SPONSORSHIP OPPORTINITIES There are various sponsorship options designed to meet marketers objectives that include - Thought Leadership, Branding & Awareness, Influential Marketing and Lead/Interest generation: Sponsorship packages designed for: Global Services Providers, Regional Service Providers, Countries, Country Associations, Trade & Investment Promotions Agencies, Solution Providers and others allied to the outsourcing field.

A few standard options are: Platinum

Gold

Silver

Associate

Lunch

Reception

Breakfast & Coffee Breaks

Delegate Kit/Bag

Lanyard/Badge

GSC Webinars

Conference Guide

Conference e-Book

Other Standard and Custom Options

SPONSORSHIP BENEFITS There are variety of benefits associated with Global Services Conference 2012. A few sponsorship benefits are listed below (Not Limited): ● Allows you to meet face-to-face and address your potential customers currently/considering sourcing ● Builds a platform to position thought leadership ● Creates avenues for branding and awareness - prior to the event, on-site and post-event ● Generates qualified leads through complete registration & attendee list with analysis ● Instills confidence in your clients and contacts by maintaining a strong presence ● GSC is unique as it attracts highly engaged sourcing professional who are subscribers and readers of Global Service Magazine, website and various media vehicles that keeps them connected round the year ● Global Services is the first and only leading outsourcing media house with the largest opt-in subscriber base of over 115,000 - Stand to benefit from the widest outreach program deployed for GSC2012.

CONTACT INFORMATION SATISH GUPTA HEAD OF SALES & MARKETING

GARY BINDRA MANAGER – INTERNATIONAL SALES

E-mail: satishg@cybermedia.co.in Mobile: +91 987 199 7785

E-mail: gurdeepb@cybermedia.co.in Mobile: +91 991 040 1911

www.globalservicesconference.com

REGISTRATION Outsourcing Services Buyer REGULAR FEE: $695.00

Outsourcing Service Provider/Other REGULAR FEE: $1495.00

For Special Offers Visit www.globalservicesconference.com Registration Includes: • Full day of conference sessions, track sessions and keynote lectures • On-site and vaulted conference materials • Breakfast, Lunch, Refreshment, Networking breaks & Cocktail Reception

For Registration queries please call: 1.516.277.1108 or write to: Dawn Walton dawnwalton@optonline.net

Niketa Chauhan niketac@cybermedia.co.in

www.globalservicesconference.com