MARCH 15 NEW YORK CITY
Welcome to the 7th Annual
BUILDING AND SUSTAINING
THEME BUILDING AND SUSTAINING EXCELLENCE IN GLOBAL SERVICES Welcome to the next generation of the services economy — where we have technology and business processes enmeshing with each other on a global scale — to unlock business value. Global sourcing of these services have gone beyond the paradigms of large scale outsourcing, offshoring, distributed global delivery, managed services, and such other mechanisms. Various models, old and new, will coexist to make this a reality; the scope is inherently global and the returns are implicitly valuable. Beginning with in-sourcing and often shared services, organizations went on to outsourcing, co-sourcing, and finally co-creating competencies with service providers. The new rules for the services organization are to consolidate and standardize delivery; to balance internal, external, and virtual capabilities; and to manage services like a portfolio. These are the essential steps to building and sustaining excellence in services. Global Services Conference 2012 will focus on how to build and sustain excellence in services. This strategy is the key to enterprise services, enterprise transformation, and aligning that transformation to drive competitive advantage to companies. Companies are looking to access data and knowledge in a better way and to leverage the maturity of the services organization that has been in place to drive better business value.
UNIQUE DIFFERENTIATORS FOCUS ON GLOBAL SOURCING GSC has always maintained a sharp focus on the strategy and practice of global sourcing covering both ITO and BPO
FOCUSED ON OUTSOURCING PARTNERSHIPS The primary focus is on nurturing outsourcing partnerships between buyers and service providers and creating win-win relationships between them
HIGHLY INTERACTIVE & DISCUSSION BASED Sessions are not canned presentations; they are highly interactive with the audience. The audience RoI is enriched through these peer-level discussions of live situations
PRACTITIONER-DRIVEN CONTENT All of GSC content is conceived by sourcing practitioners to be delivered to a peer-level audience
www.globalservicesconference.com
AUDIENCE @ GSC The audience at GSC is unique and represents the best mix of qualified buyers, providers and influencers. Over
150
Over
25
Over
ONLINE VIEWERS
SPEAKERS
DELEGATES
75
25
Over
Over
Over
BUYERS/USERS
INFLUENCERS
2011 BY TITLE
2,000 30
GLOBAL PROVIDERS
2011 BY INDUSTRY
23%
13%
22%
6%
41% 11% 17%
25% CEO/CIO/CTO/CFO/CSO President/SVP/EVP/VP/AVP Director - Sourcing/IT/LoB/Corp. GM/Manager - Sourcing/IT/LoB/Corp. Others Allied
28%
2011 BY REVENUE
2011 BY BUDGET 13%
9% 35%
More than $5 B $1 B - $5 B $500 M - $1 B $100 M - $500 M Less than $100 M
16%
6%
23%
12%
9% 2% 14%
9% 7% 2%
BFS/Fin. S Business Services Insurance Life-sciences Hi-Tech/IT/Software/ISV's Telecom/Comm. Related Govt./Education Manufacturing/CPG/Retail Travel & Transportation
3% 6%
13%
6% 23%
6%
www.globalservicesconference.com
$100 M and above $25 M - $100 M $10 M - $ 25 M $5 M - $10M $1 M - $5M $500K - $1 M $250K - $500KÂ $100K - $250K Not Disclosed
ROLE OF GSC AUDIENCE ● ● ● ● ● ● ● ● ●
Create Strategy & Set Goals Authorize Service Provider Partnerships/Signs Contracts Evaluate, Specify Service Providers/Create Shortlist Select or Manage Outsourced Enabling Technologies Selecting/Negotiating with Vendors/Partners/Providers Manage Contracts/SLAa/Relationships Determine Needs (Own Business Process) Establish or Manage Budget Consultant/Advisor
COMPANIES AT GSC ACE Group
Citibank
J.P. Morgan
Pitney Bowes Inc.
ACE Insurance
Citigroup
J&J
PR Newswire Association LLC
Aetna
City of New York
Johnson & Johnson Group
Prudential
AIG
City of Santa Clara
JP Morgan Chase
Publicis
Allianz Life
City University of NY
KeyBank
Purdue Pharma
Ameriprise
Comverse
KeyCorp
RPO (Citi Group)
Applied Materials
Credit Suisse
KPMG International
SAP
ARTstor
Deutsche Bank
Life Masters
Schering-Plough
Assurant
DOW JONES
M. Fried Store Fixtures
State University of New York
Astra Zeneca
Duetsche Bank
Marsh Inc
Stevens Institute of Technology
AT&T
Edifice
Mass Mutual Financial Group
Stratos
AXA Equitable
Elance
Merck
Synapse Group Inc
Axis Group
Fairmont Capital
MetLife
TD Canada Trust
Bancolombia Group
Farmers Insurance
MGI
The Hartford
Bank of America
Fidelity
Microsoft Corporation
The Hartford
BNY Mellon
Flushing Manors
Moelis Capital Partners
The McGraw-Hill Companies
Bank of Tokyo-Mitsubishi
Footstar
Morgan Stanley
The World Bank
Biomet
Forrester Research
MSP Co
Thunderbird
BlackRock
FTV Capital
MTA -NYC Transit
Time Inc.
BNY Mellon
GE Energy
Novartis
UBS
Bristol-Myers Squibb
GE Money
Novartis Biomedical Research
UBS Investment Bank
Burberry
General Atlantic LLC
NYC Dept of Correction
UPS
CA
GFI Group
NYC Dept of Health
Visa
CDTV.net
Gloria Jeans
NYSE
Wachovia
CheckFree
Gomez Enterprises
Pace University
WACHOVIA BANK
CIGNA
Guy Carpenter
PepsiCo
Wells Fargo
Citi Venture Capital
HSBC
Pfizer Inc.
Wolters Kluwer
www.globalservicesconference.com
CONFERENCE PROGRAM
COLOR CODE
SESSION TYPE
MINUTES
PERCENTAGE
Conference Sessions
575 Minutes
62%
Networking Breaks
220 Minutes
24%
Featured Sessions
125 Minutes
14%
SCHEDULE
PLENARY SESSIONS (AM)
07:30 – 08:00 AM
Breakfast & Registration
08:00 – 08:10
Welcome Note
08:15 – 09:00
Keynote: Building & Sustaining Excellence in Global Organization
09:00 – 09:50
C-Panel: Building & Sustaining Excellence in Global Sourcing
09:55 – 10:15
Featured Session – Platinum Sponsor
10:15 – 10:30 TRACK I
Coffee & Networking Break BUILDING EXCELLENCE This track deals with best-in-class ideas that are fundamental to building excellence in the services model
10:30 – 11:15
Mastering The Art & Science of Global Sourcing
11:15 – 11:30
Featured Session – Gold Sponsor
11:30 – 12:15
Monitoring & Managing Supplier Risk
12:15 – 12:30 PM
Featured Session – Gold Sponsor
12:30 – 01:30
LUNCHEON
01:30 – 02:15
Seeking Value Through New Service Delivery Locations
02:15 – 02:30
Featured Session – Gold Sponsor
02:30 – 03:15
Excellence In Shared Services
03:15 – 03:30
Coffee & Networking Break
03:30 – 04:15
Setting-up A High Performance PMO/Governance
TRACK II
SUSTAINING EXCELLENCE Next practices in global sourcing of services that differentiate and sustain excellence in services
10:30 – 11:15
Understanding Next Generation Sourcing Models
11:15 – 11:30
Featured Session – Gold Sponsor
11:30 – 12:15
Developing and Retaining Topnotch Talent
12:15 – 12:30 PM
Featured Session – Gold Sponsor
12:30 – 01:30
LUNCHEON
01:30 – 02:15
Managing The Global Locations Portfolio
02:15 – 02:30
Featured Session – Gold Sponsor
02:30 – 03:15
Sourcing Platform-Based Services
03:15 – 03:30
Coffee & Networking Break
03:30 – 04:15
Beyond SLAs – Benchmarking & Customer Satisfaction
SCHEDULE
PLENARY SESSIONS (PM)
04:15 – 05:15 PM
Closing Keynote Address
05:15 – 05:30
Closing Remarks
05:30 – 07:30
Cocktail & Reception
www.globalservicesconference.com
SPONSORSHIP OPPORTINITIES There are various sponsorship options designed to meet marketers objectives that include - Thought Leadership, Branding & Awareness, Influential Marketing and Lead/Interest generation: Sponsorship packages designed for: Global Services Providers, Regional Service Providers, Countries, Country Associations, Trade & Investment Promotions Agencies, Solution Providers and others allied to the outsourcing field. A few standard options are: Platinum
Gold
Silver
Associate
Lunch
Reception
Breakfast & Coffee Breaks
Delegate Kit/Bag
Lanyard/Badge
GSC Webinars
Conference Guide
Conference e-Book
Other Standard and Custom Options
SPONSORSHIP BENEFITS There are variety of benefits associated with Global Services Conference 2012. A few sponsorship benefits are listed below (Not Limited): ● Allows you to meet face-to-face and address your potential customers currently/considering sourcing ● Builds a platform to position thought leadership ● Creates avenues for branding and awareness - prior to the event, on-site and post-event ● Generates qualified leads through complete registration & attendee list with analysis ● Instills confidence in your clients and contacts by maintaining a strong presence ● GSC is unique as it attracts highly engaged sourcing professional who are subscribers and readers of Global Service Magazine, website and various media vehicles that keeps them connected round the year ● Global Services is the first and only leading outsourcing media house with the largest opt-in subscriber base of over 115,000 - Stand to benefit from the widest outreach program deployed for GSC2012.
CONTACT INFORMATION SATISH GUPTA HEAD OF SALES & MARKETING
GARY BINDRA MANAGER – INTERNATIONAL SALES
E-mail: satishg@cybermedia.co.in Mobile: +91 987 199 7785
E-mail: gurdeepb@cybermedia.co.in Mobile: +91 991 040 1911
www.globalservicesconference.com
REGISTRATION Outsourcing Services Buyer REGULAR FEE: $695.00
Outsourcing Service Provider/Other REGULAR FEE: $1495.00
For Special Offers Visit www.globalservicesconference.com Registration Includes: • Full day of conference sessions, track sessions and keynote lectures • On-site and vaulted conference materials • Breakfast, Lunch, Refreshment, Networking breaks & Cocktail Reception
For Registration queries please call: 1.516.277.1108 or write to: Dawn Walton dawnwalton@optonline.net
Niketa Chauhan niketac@cybermedia.co.in
www.globalservicesconference.com