ISO 21001
MANAGEMENT SYSTEMS FOR EDUCATIONAL ORGANIZATIONS
ISO 21001
MANAGEMENT SYSTEMS FOR EDUCATIONAL ORGANIZATIONS
Made by Global Standards S.C. 2019
INTRODUCTION Education is a basic, universal, inalienable and fundamental right for developing societies and industries in every country. Education shall be accessible complying with different groups and communities learning needs. An inclusive and equitable education straighten human rights by encouraging peace, conflict resolution, mutual understanding, and sustainability. Therefore, it’s important to ensure that education providers comply with conditions, methodologies, and tools for all teaching needs, through better international practices and resources, offering a service of quality, promoting knowledge and permanently motivate learning. Facing the global concern for having an education of quality, ISO developed the first management system standard for educational organizations, ISO 21001. The main purpose is to develop services in institutions, to comply with the interested parties needs through a comprehensive set of effective practices of a designed management quality, to surpass expectations of those who use educational services, and creating a stronger and productive educational industry. Get to know it!
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ISO 21001 MANAGEMENT SYSTEMS FOR EDUCATIONAL ORGANIZATIONS
“There’s a critical and continuous need of educational organizations to evaluate the degree to which requirements comply with students and another beneficiary’s needs. ” ISO 21001:2018, Educational organizations – Management Systems for Educational Organizations, Requirements with Guidance for Use. First edition. Vernier, Geneva, 2018.
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U N D E R S TA N D I N G I S O 21001 WHAT’S ISO 21001 AND WHO CAN USE IT? ISO 21001:2018, educational organizations, Management System for Educational Organizations requirements with a guidance use. This is a standard for organizations providing educational products and services that could link other international standards, like ISO 9001, by using a High-level Structure. It’s useful for all types of educational providers, from kindergarten to higher education, professional training centers, and online learning services, both public and private, also, for companies not fully working in the educational field but providing these services. ISO 21001 requirements are generic and expected to be employed in any organization using a study plan to support competencies, through teaching, learning or research, regardless of their size or type.
ON WHICH WAY IT CONTRIBUTES TO EDUCATIONAL ORGANIZATION? The standard purpose is to improve processes and quality in institutions to link its mission and vision in the interest of students, professors, parents, and other interested parties. Companies will achieve continuous improvement, through implementing a Management System for Educational Organization (SGOE) by providing, sharing and easing knowledge, meanwhile complies with legal requirements and relevant regulations.
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ISO 21001 MANAGEMENT SYSTEMS FOR EDUCATIONAL ORGANIZATIONS
S GO E C HA RAC T E RISTI CS ( MA NAG E M E NT SYS T EM S FO R EDUC AT I O N AL OR GANI ZAT I O NS)
ISO 21001 requirements establish a set of interrelated elements, interacting with the organization by defining policies, planning, operations, and responsibilities. The organizations shall define and provide necessary resources to establish, maintain and a continuous improvement of the SGOE to optimizes sustainably with learning, personal competences, and beneficiary’s satisfaction.
POINTS TO CONSIDER WHEN IMPLEMENTING THE SYSTEM Requested inputs and expected results. Sequence and interaction of processes. The use of needed criteria and methods to assure the operation and efficient control of processes. Define necessary resources and guarantee its availability. Assign responsibilities and authorities for processes. Addressing risks and opportunities. Evaluate process and implement any necessary change to assure expected results. Improve processes. Maintain documented information to the extent necessary to support the operation of processes. Keep documented information.
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I S O 2 1 001 P RIN C I P L ES Success is achieved when an educational organization complies with students’ needs, meanwhile draws and keeps the trust of other beneficiaries. A successful organization work to assure each student develops his/her maximum potential, based on the following principles:
Focusing on students and other beneficiaries. Keeping a visionary leadership. People’s commitment . Approach based on processes. Continuous improvement. Decisions based on evidence. Relations management. Social liability. Accessibility and equity.
Understanding the current and future needs of students, and other beneficiaries contributing to a lasting success of an organization.
Ethical behavior. Safety and information protection.
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ISO 21001 MANAGEMENT SYSTEMS FOR EDUCATIONAL ORGANIZATIONS
C L AS S IFY IN G IN TE R E STED PARTI ES I N E D U C ATION A L ORGA N I ZATI ONS
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PH VA CYC L E
The standard establishes the PHVA (Plan-Do-CheckAct) cycle and a process approach. This approach
The PHVA cycle allows an organization to ensure its process with suitable
allows an organization to plan its process and
resources and administration,
interactions.
also defines and activates the improvement opportunities
T H E P H VA C YC L E I S D E S C R I B E I N T H E F O L L OW I N G WAY: • Plan: establish system purposes and its process, provide necessary resources to deliver results and identify risks and opportunities. • Do: implement what was planned. • Verify: monitoring (where applicable) and measuring process, products and services performed, also, analyze and evaluate information, monitoring data, measuring and verification, and inform the results. • Act: take actions to improve the performance, if necessary.
ISO 21001 MANAGEMENT SYSTEMS FOR EDUCATIONAL ORGANIZATIONS
S GO E C HA RAC T E RISTI CS
ISO 21001 encourages adopting an approach based on the process to develop, implement, and improve the SGOE efficacy.
Understand and manage the interrelated process as a system that assists organizations in achieving their expected results according to its policy, objectives, and strategic plan. Allowing organizations to control the process interrelations and interdependencies between the systems process so the general performance improves.
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WH Y C HOOSIN G A N ISO 21001 C E RT I F I C AT I ON ? The activities performed of an educational institution by creating opportunities that add value and benefit to the interested parties in their services. To understand the current and future needs contributing to an ongoing success of the organization. Some key benefits are the following:
A greater efficacy to comply with the organization’s objectives. A commitment to educational management practices. Optimizing the process coordination. Increasing social liability by an inclusive, equative and quality education for everyone. Personalize learning and efficiency response to every student, especially those who need special education, correspondence school or different learning styles. A higher capacity to reply to interested parties demands. Increasing satisfaction of students and other beneficiaries. Improving the educational institution image.
The purpose of creating an inclusive and quality education based on the belief that teaching and knowledge transfer, eradicate inequality, poverty, and illiteracy. Even though students and institutions are the most benefited, the standardized management systems in educational organizations benefit the entire population to reach betters learning levels and extend the progress opportunities in every country of the world.
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