Etihad Cargo grows online booking portal capabilities

n Etihad Cargo has further expanded its online booking portal capabilities as part of the carrier’s ongoing digitalisation strategy. In the latest development of the carrier’s online booking portal, Etihad Cargo has introduced online pet shipment bookings for dogs and cats, online dangerous goods bookings, and a custom feed within the customer dashboard.

Booking the shipment of dangerous goods via the enhanced online booking portal has also been simplified. Etihad Cargo’s booking portal now enables the capture of United Nations (UN) numbers, which are globally recognised classifications that identify hazardous substances in international shipping.

“Since the launch of Etihad Cargo’s enhanced online booking portal, the carrier has continued to launch new features that are making it easier for customers to make bookings,” commented Martin Drew, Senior Vice President, Global Sales & Cargo, Etihad Airways.

The new custom feed within the customer dashboard within the portal will further improve the customer experience, enabling Etihad Cargo to customise the content it shares with customers. In addition to sharing information on green lanes and updates, the custom feed will show relevant offers and campaigns, making it easier for customers to access information relevant to their sector or region.

The new features launched as part of this development phase complement past updates, which saw the carrier introduce a more streamlined booking process that enabled users to create and confirm a booking within 45 seconds. Further enhancements are already planned and will include features focused on specific documents and validations by origin and destination, a press statement concluded.