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How to handle bad reviews
For better or worse, social media has changed the customer service landscape BY Howard Riell | Special to VEGAS INC
Good word-of-mouth can be a blessing for a business. ¶ And bad word-of-mouth — especially in the age of Yelp, Facebook and other social media — can be a curse. ¶ Handling it well can be a life saver. ¶ “The best prevention for bad word-of-mouth is cultivating a culture of integrity in your business that is emulated at all levels,” said Mandi Kane, word-of-mout h , Continued on page 15
$122.5M $4M Amount Facebook has been fined for violating data protection rules in France. Facebook’s interconnecting with WhatsApp provides it private information that goes against Europe’s data protection laws.
Amount SpaceX will pay to employees involved in a class-action lawsuit concerning their work hours. Employees said the company refused them breaks.