THE SOLUTION TO EVERY PROBLEM IS… LEADERSHIP!
SEMINAR Workbook
GOLDZONE Leadership Seminar
LEAD
Anyone, Anywhere, Anytime & Get RESULTS!
Š 2000-2018 Goldzone Education, LLC. All rights reserved. Reproduction, in whole or in part, without written permission from the publisher is prohibited. Goldzone Leadership Seminar Workbook is a publication of Goldzone Education, LLC. For more information about how we can help you to re-invent yourself, renew your relationships and revolutionize your business, please contact us at: Goldzone Leadership Center 228 Park Avenue S, #77564, New York, NY 10003 USA Phone: +1-888-995-2188 Fax: +1-888-995-2189 Email: world@goldzonecenter.com www.goldzonecenter.com
“THE WORLD’S MOST ADVANCED LEADERSHIP CURRICULUM”
GOLDZONE Education, LLC.
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CONTENTS Welcome
5
New-Paradigm Leadership
7
The Top Three Skills of Leadership
8
The Power Continuum
10
Visionary Leadership
15
The 25 Different Types of Power
16
Four Levels of Leadership Engagement
19
Definitions
20
Who is Leading Whom?
22
20 Keys to Lead Anyone, Anywhere, Anytime Outline
24
GOLDZONE’S Leadership System
34
- Seven Types of People
41
- Seven Types of Leaders
42
- Seven Types of Followers
43
- Lead People by Their Zone
44
FAST-TRACK Options
49
GOLDZONE’S Leadership Curriculum
n/a
Brought to You By:
50
Goldzone Education, LLC. | 4 of 50
ANDREW JOHN HARRISON CEO AND CO-FOUNDER GOLDZONE GROUP
Dear Leader, Thank you for taking the time from your schedule to spend with us here at the GOLDZONE Leadership Seminar. Expect a Quantum Leap from this program - and it shall be yours! With the voracity of problems that we are facing today, old solutions are no longer enough to thrive let alone succeed in the future. We created the Goldzone Leadership Curriculum after more than 30 years of intensive international research to discover what made the difference for the world’s best leaders. Our approach is to combine timeless, CLASSIC LEADERSHIP + NEW RULES to create what we refer to as NEW-LEADERSHIP PARADIGM. This will give you a competitive edge as well as combine the best success strategies that include the deepest level of personal and professional fulfillment. I look forward to meeting your personally.
Andrew John Harrison CEO/Co-founder, Goldzone Education, LLC. | 5 of 50
YOU LEAD EVERY DAY
IN YOUR PERSONAL LIFE AND BUSINESS
Since you must lead, why not be good at it? It can make a BIG difference. GOLDZONE Education, LLC.
Goldzone Education, LLC. | 6 of 50 www.goldzonecenter.com
Page 6 of 50
W
hen most people hear the words “leader or leadership” they assume that the reference is to the people at the top – in the power positions of authority and not the managers, supervisors and team members who make up the organization. Ask any room full of managers how many of them are leaders and you will find that most managers do not see themselves as leaders – and yet, how do you manage without leading? Leadership is one of the world’s oldest and most widely studied subjects and yet it is often misunderstood! Leaders as prophets, priests and kings have long served as symbols, representatives, and models for their people. In modern times athletes, musicians, actors, businesspeople and gurus have replaced the kings of old. Leadership is often perceived as something elite, hallowed, special and reserved for the minority of people at the top with “true” power concentrated in their hands.
These people tend to dominate the organizations or groups they lead (at least until someone overthrows them and takes their position) through the use of the age-old methods of authority, domination, command and control. This style of leadership leads to organization structures that produce results by forcing compliance, adherence to rules, established conventions and old ways of doing things. Change is seen as a threat – even though it is openly stated that change is required – when it comes to taking action, new ideas and ways of doing things are often met with anything from mild hostility to outright resistance. In many instances resistance is so common people consider it normal!
DOMINATION, COMMAND, AND CONTROL
The key to becoming or staying competitive globally is to transform our fundamental concept of “leadership at the top” to a new paradigm of “personal leadership at all levels” of the organization.
NEW-PARADIGM
LEADERSHIP Goldzone Education, LLC. | 7 of 50
TOP THREE SKILLS OF LEADERSHIP 1. INSPIRE & MOTIVATE OTHERS 2. HIGH INTEGRITY & HONESTY 3. SOLVE PROBLEMS & DRIVE RESULTS
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Based on research from 332,860 leaders, peers, and subordinates (skills that have the greatest impact on a leader’s success) by ZENGER/FOLKMAN.
Power has shifted from the few to the many With the free flow of capital, ideas, information, technology, goods, services, and people worldwide, ferocious competition is breathing down our necks from the most unlikely sources. Accelerating change has undermined concentrations of power “in the hands of the few” and empowered the consumer, the people within the organization and the public. This is a new reality that requires a new leadership style. What worked in the past is no longer enough. For many leaders, this is a counterintuitive, very difficult adjustment, to let go of the very things that made us successful in the past. And yet it is what we must do to survive – let alone succeed in the future. Leaders who successfully make this shift will dominate.
Transformation from Position Power to Personal Power It’s all about power. Who's got it and who wants it. It is well known that traditional models of leadership are based on gaining and keeping power through establishing a top “position” and then protecting ones ‘turf.” The thought behind this is that power comes from position, cannot be shared and that by sharing it somehow is diminished. So if a leader has spent a lifetime building, enhancing and developing their power base – they are not easily going to empower other people in the organization. Yes, they will talk the language of empowerment – but when it comes to moving the decision-making – the words don’t quite translate into actualities. This type of power is known as Position Power, which comes from formal authority or the right to command.
Results are achieved by autocracy, coercion and the extensive use of punishment and reward (if you agree with me, I will reward you. If you don’t agree with me or do what I say, you are punished.) Position Power works when you are in a position of authority over the person you are working with; however it is ineffective when influencing networks of people in other departments, suppliers, customers, peers, and project teams. If people have no choice but to do what they are told – then Position Power works, however with increased demand and competition for talent using autocracy is less and less effective. In fact, it can be outright counterproductive! No longer is economic success dependent on natural resources, manufacturing excellence, and scientific or technological prowess. Today, the terms of success revolve around an organization's ability to mobilize, attract and retain human creative talent. Every competitive dimension depends on creativity and ingenuity of the people that make up the organization. It is impossible to think of new ideas, creative and innovative solutions that defy old ways of doing things if we are afraid of making mistakes and are constantly worried about the real or perceived threat from a leadership style based on autocracy, coercion, and punishment. Leading a team of creative talent is very different from leading a factory line of workers who do similar tasks repetitively, or service staff who provide functional service. It simply does not work to command creativity! Can you imagine Mozart or Picasso being told to produce or told, “you are out!”
IT’S ALL ABOUT POWER. WHO HAS IT AND WHO WANTS IT!
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Many of today's leaders are still operating from this old leadership model. Leadership in the creative environment of today and beyond requires a vastly different paradigm. Today's new model involves partnership, cooperation, and team. It’s not about abandoning Position Power – it’s about adding, developing and enhancing every individual in the organization’s Personal Power and working the agenda together in a partnership. The most significant difference between Position Power and Personal Power is that the former is handed over or given to a person, whereas the latter is developed through personal development and improving one's ability to communicate, influence, and inspire actions from others. Personal Power is required when working on project teams, flat organization structures, and where people have the free choice to give you what you want or not. And creative and talented people always have free choice – because their skills are highly sought after. Both sources of power are valid and needed depending on the situation, the skill, responsibility level of the team and the nature of the task. The use of power can be viewed on a continuum with ultimate Position Power at one end and ultimate Personal Power at the other end. Most situations require a leadership style that is somewhere in the middle of the continuum.
THE POWER CONTINUUM POSITION POWER
PERSONAL POWER
OLD-STYLE LEADERSHIP
NEW-PARADIGM LEADERSHIP
From formal authority or the right to command. Given. Control.
Resides in the individual. Developed. Influence. inspiration.
Reward power - using extrinsic and intrinsic rewards.
Expert knowledge - influence through credibility.
Coercive power - deny desired rewards or administer punishment.
Rational persuasion - explain the reasons why.
Autocratic - imposes authority and discourages participation in decisions.
Democratic - delegates authority and encourages participation in decisions.
The vision hangs on the boardroom wall and in a formal statement.
The vision is alive, shared with everyone and an integral part of daily activities.
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THE BEST LEADERS ARE THE BEST FOLLOWERS
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POWER is the ABILITY to Get Someone to Do Something You Want Done or to MAKE THINGS HAPPEN. Transform Every Person in the Organization into a Leader Empowering individuals in the organization means to share the power with them. Shared power adds up to more power – not less. It means everyone has an increased ability to get more done and to make things happen. This can make a dramatic difference to the bottom line results of the organization. To do this means making everyone a leader.
An organization comprised of leaders adds up to a leading organization. Like any skill – Personal Power can be learned and developed by anyone; however it requires a new leadership context that begins at the top and extends throughout the levels of the organization. It simply doesn’t work to send the people in the organization to training, alignments, and educational sessions if the entire organization isn’t sharing the same context. Leading by example means that the context must be shared at all levels (otherwise, you end up with disillusionment, skepticism and a lack of belief that there is one set of rules for people at the top and another set of rules for everyone else.)
It’s about Personal Leadership For most people the concept of Personal Leadership is new. It is not simply a case of attending a three-day seminar or reading a book and one is transformed into a new leader! Developing Personal Leadership is a long-term commitment that involves an ongoing education combined with application – all with bottom line results in mind. This is a substantial investment in time, energy, and money – not just from the organization, but from every individual too. This is why the context of a partnership is so important. The individual and the organization are in a long-term partnership for mutual benefit. If this investment in Personal Leadership is directly connected to bottom line results that are measurable, significant and connected to the organization's vision – any board of directors will approve the investment.
INCREASING YOUR PERSONAL POWER IS THE BEST INVESTMENT YOU CAN MAKE.
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LEADERSHIP CAN BE DEVELOPED BY ANYONE
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ALIGN the entire Organization to Embrace New-Paradigm LEADERSHIP and ACCOUNTABILITY for RESULTS. Band-Aids Don’t Work Longterm! The challenge for most organizations is that the leadership agenda is not consistent, neither is it communicated to the entire organization from top to bottom. Make leadership everyone’s #1 priority! Commitment must be backed up by action and a comprehensive Leadership Development Roadmap that everyone can follow to know where they are and where they are going. If the leadership agenda involves everyone except the leaders at the top who retain the Position Power model – there will be results, however, they are limited compared to what is possible if the entire organization is aligned and all heading in the same direction.
The Need for Speed Concentrations of power in the hands of a few, bureaucracy and turf protecting slow everything down to a crawl. With every person in the organization empowered and aligned, cycle times from plan to results are dramatically improved. The speed of change and implementing new initiatives improves and results accelerate. Domination, Command, & Control may appear to be faster in the short-term, however it only works in an emergency situation. The leadership agenda is mission critical and cannot be left to the HR and Training Departments alone – it must have the attention and commitment to resources that are required to succeed.
To change things that have worked for us in the past – before they stop working is the essence of visionary leadership. The key to becoming or staying competitive globally is to transform our fundamental concept of leadership and to live, eat and sleep Personal Leadership at all levels.
DOMINATION, COMMAND, & CONTROL has been replaced by PARTNERSHIP, COOPERATION, & TEAM Goldzone Education, LLC. | 14 of 50
VISIONARY LEADERSHIP 7. Visionary + passion + creativity + influence 6. Passion + creativity + Influence 5. Influence, persuade, encourage, empower 4. Command, control tell everyone what to do 3. Indecisive, avoid risks and commitments 2. Abdicate, avoid responsibility 1. Ignore, do nothing, indifferent
Levels 5 to 7 are most effective in competitive environments where talent rules. Level 4 works in an emergency. Levels 1 to 3 are least effective and yet how most people do it.
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POWER now rests with the PEOPLE. The digitizing of life and business is relentlessly leveling the playing field. What is POWER? • The ability to get someone to do something you want done. • The ability to make things happen. • Influence, control, force. • Potential, ability, capacity, competence. • Applied force, energy, dynamism.
There are at least 25 Types of Power: 1. Position Power. 2. Referent Power. 3. Expert Power. 4. Reward Power. 5. Coercive Power. 6. Social Power. 7. Political Power. 8. Physical Power. 9. Spiritual Power. 10. Financial Power. 11. Intellectual Power. 12. Charismatic Power. 13. Military Power.
14. Cultural Power. 15. knowledge Power. 16. Reputation Power. 17. Ideas Power. 18. Community Power. 19. Legal Power. 20. Collective Power. 21. Consumer Power. 22. State Power. 23. Emotional Power. 24. Creative Power. 25. Personal Power
New-Paradigm Leadership is about embracing all types of POWER with an emphasis on PERSONAL POWER. Goldzone Education, LLC. | 16 of 50
A LEADER EXISTS TO SERVE PEOPLE, ADD VALUE TO SOCIETY & ENRICH STAKEHOLDERS GOLDZONE Education, LLC.
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THE SOLUTION TO EVERY PROBLEM IS… LEADERSHIP!
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FOUR LEVELS OF LEADERSHIP ENGAGEMENT It is no secret that engagement levels are at an all time low. Most team members, employees and partners are engaged physically and mentally, but not spiritually or emotionally. To realize your leadership potential means that you must engage people on all four levels: spiritual, mental, emotional, and physical. To do this effectively, means you as the leader must be fully engaged!
How many of the four levels are YOU engaged on?
SPIRITUAL
Engaging the SPIRIT
MENTAL
Engaging the MIND
EMOTIONAL
Engaging the HEART
PHYSICAL
Engaging the BODY
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New-Paradigm Leadership engaged on all levels
Old-Style Leadership only two levels engaged
How many of the four levels are your PARTNERS engaged on?
DEFINITIONS LEADER: 1. Somebody who guides or directs others by showing them the way. 2. Somebody in front of others. 3. The head of the group.
LEADERSHIP: 1. The ability to guide, direct or influence people. 2. Guidance or direction. 3. The office or position of the head of the group.
MANAGEMENT: 1. Organizing and controlling the affairs of a business. 2. Managers, directors and executives. 3. Handling or controlling something successfully.
FOLLOWER: 1. 2. 3. 4.
Somebody who is lead, guided or influenced. A fan, supporter or admirer. A subordinate. Somebody who copies or imitates.
The best LEADERS are the best FOLLOWERS. Goldzone Education, LLC. | 20 of 50
LEADERSHIP vs MANAGEMENT
LEAD PEOPLE MANAGE THINGS GOLDZONE Education, LLC.
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WHO IS LEADING WHOM?
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IN EVERY INTERACTION, SOMEONE IS LEADING AND SOMEONE IS FOLLOWING Most of us defer leadership to people in positions of power and authority. We do this unconsciously and often do not give it a second thought to who should be leading whom. This deference of leadership is technically known as ABDICATION. Whenever we abdicate leadership, we are making the other person responsible for our outcomes and are taking the chance that they will not give us what we want. If we get what we want we're happy, if not we're unhappy and blame the person we abdicated too. Abdication goes hand in hand with ASSUMPTIONS. We assume the other person knows best. We assume they will lead. We assume they know what they are doing. We assume they know what we want. Often these assumptions are only proven wrong when we don’t get what we want or expect. To exercise leadership in every interaction means both parties take responsibility for the outcome and for getting what they want. Neither abdicates to the other nor assumes that the other person knows what they want without some communication. Alignment leads to guaranteed results.
Who do you usually abdicate to? (or do people abdicate to you?)
What would happen if you lead in every interaction?
Who is leading whom in these common interactions? • • • • • • •
Doctor or Patient? Driver or Passenger? Immigration Officer or Traveller? Teacher or Student? Manager or Employee? Team Captain or Team Member? Housekeeper or Guest?
• • • • • •
Waiter or Diner? Hostess or Passenger? Parent or Child? President or Vice-President? Accountant or Business Owner? Employer or Employee?
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20 KEYS TO LEAD ANYONE, ANYTIME, ANYWHERE & GET RESULTS 1. Commit to being the best leader you can be. Lead in every interaction. Own your results, successes and failures. 2. Embrace New-Paradigm Leadership. Own your old paradigm style and tendencies, and commit to moving to a more effective, fun and future with Democratic vs Autocratic Leadership. 3. Focus on results. Use leadership as your competitive advantage to improve your outcomes in all areas. 4. Think like an investor. Identify your leadership assets, know your liabilities and expect a return on investment. 5. Master the art of learning. Learn, unlearn and relearn. 6. Invest in your knowledge of leadership and your ability to lead. Master the art of leading and following. See leadership like any other profession, it takes knowledge, time and discipline to master it. 7. Hire a Coach. Everyone needs a coach to see what you can’t see. All world class leaders, athletes, and performers have a coach. 8. Invest in your Personal Power. Embrace all types of power. Develop your understanding and awareness of the 25 types of power. 9. Transform every individual into a leader. Encourage, nurture and support inclusion, ownership and Personal Power. 10. Master the art of people. Learn what makes people do what they do, their default leadership and follower style, unmet needs, behavioral drivers, relationships. Use a Peak Performance and Behavior system as a guide to understanding and predict behavior. 11. Leverage a Leadership System. If you want breakthrough results, you need a breakthrough system. Apply replicable formulas to get replicable and predictable results. 12. See yourself objectively and honestly. Know your default leadership style, unmet needs and drivers of your behavior. Own it to transform it. 13. Know who you are leading. Observe their behaviors, payoffs, unmet needs and performance. Use a system to understand them. Adjust dynamically. 14. Lead each individual based on what they need. Lead them by their zone of behavior. When they change, use a different leadership style. Apply the Seven Styles of Leadership. 15. Tap the power of optimization. Maximization isn’t sustainable. Optimize every area, event, interaction and process. 16. Identify what the Ideal Scene looks like. Start with the area you want to change first. Use a system. Look for examples and role models. 17. Consider the current state compared to your ideal scene. This is about seeing how things actually are. Seeing accurately enables you to scale up. 18. Identify the gap and prioritize. Not all gaps are of equal importance. Prioritize gaps into a hierarchy of importance. 19. Identify your Key-Leverage Points. Small changes in the right areas produce large changes in the system. 20. Take action. Measure progress and make corrections. Get into “the zone”. Pivot fast. GOLDZONE Education, LLC.
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Commit to being the BEST LEADER you can be
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Embrace New-Paradigm LEADERSHIP
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Focus on RESULTS
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Think Like an INVESTOR
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VISION PLAN PLANT NURTURE GROW HARVEST REPEAT
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Master the Art of LEARNING
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“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot LEARN, UNLEARN and RELEARN.” - Alvin Toffler GOLDZONE Education, LLC.
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“UNLEARNING is the process of letting go of old ideas, beliefs, information and ways of doing things that no longer serve us in the way they used to.” - Andrew John Harrison
Invest in Your KNOWLEDGE of LEADERSHIP and your ABILITY to LEAD
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Hire a COACH
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Invest in Your PERSONAL POWER
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Transform Every Individual into a LEADER
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LEADING DOWN
LEADING UP & DOWN
LEADING UP, DOWN & SIDEWAYS GOLDZONE Education, LLC.
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MASTER the ART of PEOPLE NOTES:
MASTER YOUR SEVENS
7
types of PEOPLE types of LEADERS types of FOLLOWERS ways to LEAD
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LEVERAGE a Leadership SYSTEM
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GOLDZONE’S PERSONAL
LEADERSHIP & RESULTS SYSTEM The key to transforming your personal, partnership, team and organization’s RESULTS is to use a system that solves the #1 challenge of most leaders: “The UNDERSTANDING and KNOWLEDGE of why PEOPLE behave the way they do and what to do about it to achieve the RESULTS you want.” What is a Leadership System? Most senior managers are familiar with their organization's leadership system and the formal and informal structure, policies, and procedures that facilitate the execution of leadership. Integral to this structure are mechanisms for making, communicating and implementing decisions as well as the selection, training, and development of leaders. An effective leadership system reinforces culture, values, ethical behavior, shared goals, vision, key directions, performance expectations and improvement.
What is a PERSONAL Leadership & RESULTS System? An effective Personal Leadership System assesses an individuals leadership potential, measures performance, categorizes results, predicts future performance, clearly identifies areas of improvement, and provides a roadmap for leadership development and improved results. This system can be used to identify suitable talent with a high probability for future performance and success, response under stress, as well as providing a roadmap for development of underperforming leaders.
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Performance improvement is often confusing and unpredictable. With an effective system the true cause of underperforming areas can be clearly identified and remedied. The core components of such a system involve identifying the drivers of human behavior, and the categorization of results with a clear articulation of what an ideal condition or optimum outcome looks like. Most leadership development is focused on what is not working, skills, and general leadership knowledge. Very little time or attention is focused on what’s possible and how to achieve it in less time, with less effort.
What is your full potential?
Successful in the past?
Most individuals who are interested in realizing their full potential, have no real idea what their full potential is, let alone which one area they could focus on as a Key-Leverage Point that would provide the maximum return for the minimum risk, time and effort.
Many leaders performed well in the past and for some inexplicable reason are off their game and don’t seem to be able to recover no matter what they do.
Creating a compelling vision of the future that is based on realizing our true potential is effective as well as fulfilling!
An effective Personal Leadership System can be utilized to identify what happened and what specifically can be done to remedy it, not only returning the leader to their past performance but taking it to a higher level than before.
GOLDZONE’S Personal Leadership & Results System is the most holistic and advanced behavior, results and performance system available in the world today. The system is known as the OPTIMA Zones and was developed by Andrew John Harrison and Anjou MacPherson after extensive international research, training, educating, coaching, and consulting thousands of high-performance individuals, leaders, executives, business owners and professionals from more than 500 cities in 53 countries.
The system was conceived and developed to explain why people behave the way they do, what to do about it, and what would be possible in an ideal condition. A unique combination of talent, plus dedication and perseverance lead to the development of a holistic system that includes 100 Dynamics of Life, Career, Business, Finance, Relationships, Health, Wealth, and Leadership. This system can be used by anyone to identify where they are at based on their current results, what vision they have for the future, where they want to be and to know with certainty which one thing will bridge the gap in the shortest amount of time with the least amount of effort, and risk.
The OPTIMA Zones offer a TREASURE TROVE of specific, actionable strategies to improve the PERFORMANCE of any area. Any SUCCESS MINDED, results FOCUSED person can use the system to their advantage. Goldzone Education, LLC. | 35 of 50
Based on the CORE drivers of human BEHAVIOR, the system focuses on RESULTS. Most people focus on their strategy, tactics or excuses, explanations, justifications and reasons why something is not working. The OPTIMA Zones system can be used to lead people more effectively, work with clients to solve problems, create more sales, communicate more effectively, understand responses under pressure, enhance team member engagement and identify unrealized potential for individuals, teams and organizations. Ask any leader what their number one challenge is and most will say understanding, working with and leading people! The OPTIMA Zones system makes this easy, predictable and can be used ongoing as a roadmap to enhance performance and solve problems!
Color coded roadmap The OPTIMA Zones are comprised of seven color coded zones mapped across 53 dynamics of Live, Career, Business, and Leadership. Each zone represents a result, which is created by a specific action or non action. These actions are driven by our emotions. A zone is a category of outcomes or results that are created from looking at a range from top to bottom. The top being the most ideal and bottom being the least.
Beyond Emotional Intelligence The concept of Emotional Intelligence originated in the work of Michael Beldoch in 1964 and was further popularized by Danial Goldman in 1995.
GOLD BLUE GREEN YELLOW ORANGE RED BROWN
Millions of people worldwide have subscribed to the concepts behind Emotional Intelligence and have benefited from becoming more aware and connected. However, the challenge most people have with this work is that the concepts are often communicated and understood intellectually and not integrated emotionally. To fully understand an emotion, one must, on one hand, grasp the concept mentally and on the other hand feel it emotionally. Mental understanding is easier than feeling it, which is hard for most people due to encountering a range of emotions that they do not know how to handle and do not desire to experience! From a GOLDZONE perspective, we have spent more than a combined 50 years researching, studying, applying and mastering emotions, the resultant behaviors and how life is experienced emotionally. We have worked with thousands of people worldwide to transform their emotional states, relationships, careers, quality of life, health, businesses and ultimately dramatically improved their results in all areas.
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FOCUS ON YOUR STRENGTHS MORE THAN YOUR WEAKNESSES Goldzone Education, LLC. | 40 of 50
See Yourself Objectively & HONESTLY
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Know Who You are LEADING
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LEAD Each Individual Based on What THEY Need
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Tap the POWER of OPTIMIZATION
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Identify What the IDEAL SCENE Looks Like
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Consider Your Current State Compared to Your IDEAL SCENE
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Identify the GAPS and PRIORITIZE
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Identify Your KEY LEVERAGE POINTS
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Take ACTION
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THE SOONER YOU BEGIN, THE FASTER YOU WILL SEE RESULTS!
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FAST-TRACK OPTIONS >>>
PLEASE REFER TO THE ATTACHED GOLDZONE FAST-TRACK BOOKLET.
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BROUGHT TO YOU BY: SINGAPORE LEADERSHIP CENTRE PTE. LTD. Level 35, The Gateway West, 150 Beach Road, Singapore 189720 Phone: +65-6727-8688 Fax: +65-6725-0685 Email: singapore@goldzonecenter.com www.goldzonecenter.com
Andrew John Harrison
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