Ezra Medical Center Welcome Brochure English

WELCOME TO EZRA www.ezramedical.org

Welcome To Ezra Medical Center!

Address 1312 38th Street Brooklyn, New York 11218 Phone Number 718.686.7600 After Hours Emergency Number 888.456.8162 Web Addres www.ezramedical.org

Hours of Operation Sunday

9:00A.M. – 5:00P.M. Monday

8:30A.M. – 7:00P.M. Tuesday

8:30A.M. – 7:00P.M. Wednesday

8:30A.M. – 7:00P.M. Thursday

8:30A.M. – 7:00P.M. Friday

Winter - 8:30A.M. – 1:00P.M.

Summer - 8:30A.M. – 2:00P.M. Saturday

Closed

PROVIDERS AVAILABLE

SERVICES AVAILABLE

Medical Director

Sunday:

Jeffrey Teitelbaum, MD FAAP FACP

Pediatrics, Family Practice, Internal Medicine, Podiatry, Pediatric Dentistry, General Dentistry, Dental Hygiene, Vision.

Pediatrics Robert Kadar, M.D. Sandra Petty, M.D. Jeffrey Teitelbaum, M.D.

Internal Medicine Jeffrey Teitelbaum, M.D.

Family Practice Meir Kessler, P.A. Denna Norman, P.A.

Gynecology Cassian Li, M.D.

Podiatry

Monday: Pediatric, Family Practice, Internal Medicine, Dermatology, Gynecology, Pediatric Dentistry, General Dentistry, Dental Hygiene, Vision.

Tuesday: Pediatrics, Family Practice, Internal Medicine, Podiatry, Pediatric Dentistry, General Dentistry, Dental Hygiene, Vision.

Wednesday:

Morris Westfried,

Pediatric, Family Practice, Internal Medicine, Dermatology, Gynecology, Pediatric Dentistry, General Dentistry, Dental Hygiene, Vision.

Optometry Director

Thursday:

Israel Goldstein, D.P.M.

Dermatology

Daniella Rutner, O.D.

Vision Ilana Gelfond, O.D. Stephanie Giordano, O.D. Daniel Hazai, O.D. Joseph Schwartz, O.D.

Dental Director Eli Wagshall, D.D.S.

Pediatric Dentistry Elizabeth Ackerman, D.D.S. Mandy Bauer, D.D.S. Merav Kroll, D.D.S.

General Dentistry Lionel Abitbol, D.D.S. Lloyd Bauer, D.D.S. Yiska Danziger, D.M.D. Michelle Gershbaum, D.D.S. Michael Slomnicki, D.M.D. Mitchell Teitelbaum, D.D.S.

Dental Hygiene Terri Ackerman, R.D.H Elena Binelli, R.D.H. Esther Koplowitz, R.D.H. Aliza Lichtenstein, R.D.H. Rachel Lichtik, R.D.H.

School Based Dental Director Meryl Hersh, D.D.S.

Pediatrics, Family Practice, Internal Medicine, Podiatry, Pediatric Dentistry, General Dentistry, Dental Hygiene, Vision.

Friday: Pediatrics, Family Practice, Internal Medicine, Podiatry, Pediatric Dentistry, General Dentistry, Dental Hygiene, Vision.

Saturday: Closed

OUR MISSION

OUR GOALS

Ezra medical Center is dedicated to the

•To deliver quality and cost efficient health care to the community.

pursuit of excellence. To this end, our mission is the provision of the highest quality of health care to those who have limited accessibility to health care services.

Ezra Medical Center strives to ensure for the continuing wellness of the total family and the ongoing education of our patients and our community.

OUR VALUES •Reach out and serve those who are medically underserved.

•Excellence in Clinical care.

•Ethical practice of medicine.

•Respect for patients, physicians and staff.

•To be on the cutting edge of health care innovation.

•To act as a community resource for health advocacy and wellness.

•To act as a facilitator of health care knowledge and information by providing seminars, workshops, and classes.

•To provide primary and preventative healthcare in conjunction with ancillary medical specialties.

SLIDING FEE At Ezra Medical Center we offer services on a Sliding Fee Schedule based on the years Federal HHS Poverty Guidelines using Family Size and Income to determine your category of discount.

Patients with no insurance are advised of Facilitated Enrollment Office (Yeled v’Yalda) in Borough Park by calling, 718.686.3700, to inquire if they qualify for public health insurance.

HELP US SERVE YOU BETTER! The staff at Ezra Medical Center is committed to providing the highest level of medical services for our patients in a comfortable and convenient manner. We are proud of the quality care we provide to your family and we constantly strive to improve. We value the opinion of our patients; the quality of your experience during your visit is important to us. If you are not fully satisfied please feel free to contact us. Your feedback will help us evaluate our operations and to

ensure that we are truly responsive to your needs.

You can complete a Patient Satisfaction Survey or Suggestion Card and return it to the Suggestion Box located in the waiting room or at your convenience in the postage paid envelope. You may choose to leave the patient information blank.

You can also voice your concern at any time by calling our Patient Relations Coordinator, Jacob Friedman, at 718.686.2018.

PATIENTS’ BILL OF RIGHTS As a patient of Ezra Medical Center, you have the right, consistent with the law to:

8. Refuse treatment and be told what effect this might have on your health

1. Receive service without regard to age, race, color, sexual orientation, religion, marital status, national origin or source of payment

9. Refuse to participate in experimental research

2. Receive considerate and respectful care, including privacy of treatment

11. Express complaints about the care and services provided and to have a written response within 30 days, if requested by the patient, indicating the findings of the investigation. If you are not satisfied with the response, you can take your grievance to the New York State Health Department at 1-800-804-5447

3. Be informed of the services available on the Mobile Unit and at the main site 4. Be informed of the provisions of off-hour emergency coverage 5. Be informed of the charges for services, eligibility for third-party reimbursements and, when applicable, the availability of free or reduced cost care.

6. Receive complete information about your diagnosis, treatment, and prognosis 7. Receive all the information that you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefit of the procedure treatment

10. Privacy and confidentiality of all information and records regarding your care

12. Approve or refuse the release or disclosure of the contents of his/her medical record to any health-care practitioner and/or health-care facility except as required by law or third-party payment contract 13. Access his/her medical record pursuant to the provisions of Section 18 of the Public Health Law, and Subpart 50-3 of this Title; and 14. Receive an itemized copy of his/her account statement, upon request

PATIENT’S RESPONSIBILITIES Ezra Medical Center is dedicated to providing its patients with high quality care. Our patients have certain obligations; to themselves, other patients, employees and medical providers. As a sign of Medical Center’s commitment to care for each patient in as compassionate a way as possible, and as a request to patients to recognize their own responsibilities, Ezra has adopted the following list of Patient Responsibilities.

Please review it carefully. If you have questions about your responsibilities, please see a receptionist or the Office Manager.

1. You have the responsibility to provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your case.

2. You have the responsibility to report unexpected changes in your condition to your physician.

3. You have the responsibility for making it known whether or not you clearly understand a planned course of treatment and what is expected of you.

4. You have the responsibility to follow the treatment plan agreed by you and the medical provider responsible for your care.

This may include following the instructions of nurses and other health personnel as they carry out the coordinated plan of care and apply the physician orders.

5. You have the responsibility for keeping appointments and, when you are unable to do so for any reason, for notifying Ezra

Medical Center personnel as appropriate.

(Ezra Medical Center may elect to no longer schedule appointments for patients who repeatedly miss appointments without notifying Ezra Medical Center.)

6. You have the responsibility to provide Ezra Medical Center with information necessary for insurance processing of your bill and to be prompt about asking questions you may have concerning your bill and assuring that financial obligations are satisfied.

7. You are responsible for paying any patient fee for service (including co-pay or sliding scale fees) at the time of service.

8. You are responsible for any bills resulting from referral services. Ezra Medical Center is not involved in collection of these separate bills, and questions on such matters should be directed to the billing department of the referred to service.

9. Upon completion of your treatment program, you will be given information regarding your continuing health care requirements as may be necessary as a result of your treatment program. You are responsible for your actions if you fail to follow these instructions.

10. You have the responsibility to be considerate of EMC staff and other patients, particularly with reference to noise, nosmoking rules, cellular phone use restrictions, and respect of the property of Ezra Medical Center and others. Ezra Medical Center’s rules in this regard are for the comfort of all patients and to facilitate the orderly and efficient operation of the Center.

1312 38th Street Brooklyn, New York 11218 718.686.7600 • www.ezramedical.org