Human Resources Year in Review 2023-2024

Supporting you through your journey at Gonzaga.

Table of Contents

StudentsareatthecoreofGonzaga,butourcommunityfunctionswellbecauseoftheworkof ourfacultyandstaff.Ouremployeesaretheonesthatanimatethecampusexperience.Weshape ourstudentsbyupliftingoneanotherandfullylivingoutourmissionandJesuitvaluesandfind ourselveschangedforthebetter.Wearethefacilitatorsresponsibleforaidingourstudentsin reachingtheirpost-graduationdestinations.Thisiswhyemployeesaretheheartofourworkin HumanResources.Weprideourselvesonmaneuveringthedelicatebalancebetweencura personalisandcuraapostolica–supportingouremployeesinthewaysthatbestpositionthemfor successandshowourgenuinecare,whilemakingdecisionsthatpositiontheuniversityfor sustainabilityfarbeyondourtenures.

Overthepastyear,ourteamshavebalancedtheseresponsibilitiesthroughallphasesofthe employeelifecycle Fromwalkingalongsidenewcolleaguesaswewarmlywelcomethemtothe Zagcommunity,supportingemployeesandsupervisorsthroughprofessionaldevelopment opportunities,implementinginnovativechangesthatimproveourtotalrewardspackages,and wishingdepartingemployeescareandfulfillmentastheypursuetheirnextventures,weendeavor tomodelwhatittrulymeanstobecommittedtothedignityofthehumanpersonandatrusted partner.Inthefaceofexternalforcesshapingoureconomyandthestateofhighereducation,one thingremainsconstant:HRcontinuestoadvocateforouremployeesandembracethechanges necessarytoimproveourprofessionalexperiencesandsupportourstrategicobjectiveof positioningGonzagafordistinction.

Continualimprovement,heightenedtransparency,andcross-functionalcollaborationarethree themesguidingHumanResourcesaswestrivetomeetthegoalsandobjectivesoftheStrategic Plan,withaparticularfocusonincreasingemployeeretention,promotingahealthyinstitutional culture,andapplyingresourcestobestsupportbothindividualemployeesandthecollective community Thesethemesshapethewayswebothapproachedourprimaryinitiativesthroughout thepastyearandthosewewillapproachinthemonthsyettocome

Acrosstheacademicyear,wehaverestructuredtheHRteamandwelcomednewteammembers; expandedpartnershipsacrosscampus;madeprogressonnecessarypolicyandprocess improvements;revampedthesupportsweofferthroughprofessionaldevelopment,onboarding, andperformancemanagement;andmovedforwardwithrefiningGonzaga’stotalrewards philosophy,whichhasincludedtheimplementationofretirementenhancements,distributionof totalrewardstatements,andongoingworkonthenewstaffcareerframework.Throughoutthis work,weareremindedofthebroadscopeofourimpactandtheimportanceofbeingpartners thatareregardedbythecommunityasengaged,mindful,andservantfocused.Iamproudofthe feedbackwecontinuetoreceiveonthecommunity’swillingnesstoinviteourteamsintodifficult conversationsandexcitingopportunities;thus,betterpositioningustosupporttheStrategicPlan andcreatingafulfilling,inclusiveculture.

Ourabilitytosolve,change,andgrow,bothattheuniversityandinHumanResources,is inspirational TheworkwedotogetherfurtherelevatestheZagcommunityintoaplacewhere employeesfindbelongingandvalue

ThecomingpageshighlightmanyoftheimportantworkstakingplaceinHumanResourcesandan overviewofournextsteps.Aswelookforwardtotherestof2024andbeyond,wearefilledwith hopeandexcitementforwhatisstilltocome.

Ray Kliewer, VP for Human Resources

WelcomingNewFaces&Structure

This academic year brought the Human Resources department many new faces whose unique talents, care for the Zag community, and commitment to embodying the mission have strengthened our team with fresh perspectives and innovative approaches.

New Team Members:

Andrea LaPlant, Director of Colleague Relations

Traci Logan-Demus, HR Partner

Madison Marlow, HR Partner

Jamie Jamieson Tancrell, AVP for Employee Experience

Alysha Terrell, Administrative Assistant & Budget Manager

Mary Margrave, HR Data & Systems Coordinator

Stacey Harrison, Administrative Assistant

Betsy Larson, Compensation Leader

Kelsey Gregory, Compensation Analyst

Cody Nilsen, Senior Recruiter

Cassidy Doohan, Benefits and Leave Specialist II

Our partnerships with the Offices of Risk & Emergency Management and Campus Security & Public Safety (CSPS) continue to shape our support of campus, with these teams now reporting to Vice President for Human Resources, Ray Kliewer. We deeply appreciate the teams’ inspiring work and unwavering care for the well-being of our entire community.

Below is HR’s current organizational chart For more detailed information on each team’s responsibilities and structure, please visit our Human Resources page on myGU.

OurTeam

Visit the HR Contact page on myGU for support!

Alysha Terrell

Jamie Jamieson Tancrell AVP, Employee Experience

AYearofCollaboration&Impact

Within Human Resources, our year has been defined by internal and cross-campus collaborations From partnering with Staff Assembly to hold all staff town halls to receiving invaluable feedback from campus partners serving on our advisory boards and committees, we continue to be better positioned to support all employees because of the partnerships formed across areas Internally, our work has been filled with moments that encouraged reflection, growth, and development Each team member has embraced these situations to develop creative solutions that further support our campus community in serving our mission and students. heartfelt gratitude to every one of you for your unwavering dedication, hard work, collaboration, and outstanding contributions to the Zag community!

On behalf of all teams, we want to take a moment to express our

FurtheringGU’sMission

Human Resources is dedicated to furthering Gonzaga’s mission by placing the mission at the center of our decision making, interactions, and strategic initiatives. Our HR team is made up of dedicated individuals who are committed to aligning talent with purpose and creating an inclusive and positive work environment. This mentality is one we will continue to foster and grow in this new academic year.

StrategicInitiatives&Opportunities

Initiating Process Improvements & Structure

This year, one of our major initiatives was to evaluate our systems to streamline operations, enhance efficiencies, and elevate employee experiences. The focus of this work has been reviewing the current structure of job posting and position management in PeopleAdmin.

Withinthepositionapprovalprocess,theEmployment, ColleagueRelations,andHRDataandSystemsteams collaboratedtodecreasethetimetakentopostaposition inPeopleAdminfrom25daysto14days.Posting positionsmoreexpedientlyenablesquickerhires,better teamsupport,andimprovesthehiringandonboarding process.

Thisinitiativecontinuedintoanimprovedvolunteer onboardingprocess InpartnershipwithITS,amore streamlinedandefficientprocessforonboardingand managingvolunteerswascreatedthatcollectsall necessaryinformationandapprovalsinonesystemand eliminatestheuseofpaperforms!

ImprovingtheEmployeeExperience& InvestinginYou

Developing Others - Training Impact

Our learning offerings and resources are designed to inform and empower employees with the skills and knowledge essential for success and development Below are the facts and figures from our sessions in the ‘23-’24 academic year:

“Thesearetheconversationsthatdeepenmyappreciation forGonzaga.Havingworkedinvariousenvironments,I canhonestlysaythatGonzagastandsoutforitsactive engagementinseeingindividualsascompletehuman beingsThesediscussions,whichprioritizehumanityover powerandgreed,aretrulyrefreshing!“ -QuotefromaMunch&Learnparticipant

The 2023 Benefits Fair

For the Fall 2023 Essentials for Supervision (ESS) sessions, 80% of evaluation respondents reported that because of the ESS session, they feel valued as a supervisor at Gonzaga and 78% feel more confident in understanding what their supervisor role is.

EmployeeWellnessInitiatives

HRpartneredwiththeRudolfFitnessCentertoofferstaffandfaculty fitnessclassesinyoga,wateraerobics,andspin/TRX!Theofferingswere createdforemployeestoengagewiththefitnesscenterandbuild communityaroundengagingfitnessclasses.In2023,107participants joinedtheprogram.Ifyouareinterested,registerforthe2024fitness classes!

In2023,wealsosaw198GUemployeescompletetheirZagFitWellness incentive!Thankyoutoallemployeeswhoparticipated.Formore informationonZagFitWellness,viewthebenefitsportal.

The Benefits Fair serves as the primary opportunity for employees to learn more about their benefits and provides opportunity for engagement with various vendors and campus partners’ offerings We welcomed 618 attendees over the two-day event, 123 webinar/seminar participants, and 331 participants completed a Biometric Screening. We want to thank everyone who attended last year’s fair and helped make the event a great success!

RetirementEnhancements

Community

In2023,theEmploymentteamonboarded378new employees.Theirworksupportedareasacrossthe universityinbringingnewtalent,newperspectives,and increasedsupporttotheuniversity.

Ifyouwereoneofthese378newfaces,wethankyoufor joiningourGUcommunity,andwearesohappyyouare here!

ConsistentwithGonzaga’smissiontodevelopthewholepersonfortodayandtomorrow,inJanuary2024, welaunchedthenewGonzagaTargetDateSeriesretirementplan.Thisnewseriesaimstohelpour employeesachieveandmaintainfinancialwellnessthroughouttheirlives.

Toensurethecommunitywaseducatedontheenhancements,inpartnershipwithTIAA,132financial consultant&advisormeetingswereheldforGUemployees,189callsweremadetothecontactcenter,and 244participantsattendedfivewebinars.

ThankyoutoourBenefitsteamandRetirementCommitteefortheirdedicatedworkandsupportof employee’sretirementpaths.Formoreinformationonthenewtargetdateseries,pleasereachoutto benefits@gonzaga.edu.

SupportingSupervisorDevelopment–

EssentialsforSupervision

Sharingresponsibilityforacultureofaccountability, supportandlearning

TheEssentialsforSupervisionSeries(ESS)continuedthisyear, aimingtoincreaseGUsupervisoreffectivenessthroughongoing professionaldevelopment,expandingsupervisors’understandingof laws,regulationsandprotocol,andbuildingsupervisornetworks andconnectionsacrosscampus.AllofthisservestosupportGU supervisors,employees,students,andcarefortheinstitution.

ESSisofferedthroughhalf-daysessions,SupervisorShorts sessions,andthenewSupervisorLearningHubofresourcesthatall supportthedevelopmentandgrowthofoursupervisors.These elementsarebackedbyaSupervisorCompetencyFrameworkthat providesguidanceontheskillsandbehaviorsneededtobea successfulsupervisoratvariedlevels!

ThisyearHR,throughourOrganizationalDevelopment team,engagedinseverallarge-scaleimprovementprojects withseveralschoolsanddepartments.Inthespring, OrganizationalDevelopmentandtheSchoolofLeadership Studies(SLS)completedarigorouscurrentstate assessmentinformingtherecruitmentandonboardingofa newdeanandestablishingasolidfoundationforthe school’sfuture Improvementsareunderwaytoensurethe school’slong-termsustainabilityandtocontinueengaging individualsfromdiversebackgroundsintransformative, lifelonglearning ODisdeeplygratefulfortheopportunity toworkalongsidesomanyincrediblecolleaguesandtobe apartofmeaningfulworkwithlong-termimpact.

NewBenefitsOffering–KinwellClinics

In2023,HumanResourcespartneredwithKinwellNetwork toofferemployeesacost-savingalternativeforprimary carevisitswitha0copay! Kinwellprovidesemployeesin-person/virtual appointmentswithservicesincludingprimarycare,urgent care/same-dayvisits,sportsphysicals,geriatriccare, women’shealth,onsitebloodtests,andmuchmore.Visit yourbenefitsportalformoreinformation.

CrossCampusImpact

ATotalRewardsMindset

Gonzaga'sHumanResourcesteamprioritizescreatingahealthy,inclusive,and supportiveworkenvironment,inwhichfacultyandstaffmaygrowandthrivein theircareers.

In2024,HRpartneredwithTIAA,FinancialAid,theProvost’sOffice,Housing Operations,andPayrolltocreateindividualizedtotalrewardsstatementsforall benefits-eligibleemployeesandhostedthefirstannualTotalRewardsFair.These initiativeswereimplementedwiththegoalofpromotingtransparencyonthe manywaysemployeesreceivecompensationfortheirwork

Thankyoutothe323employeeswhoparticipatedinthefair.Ifyouarea benefits-eligibleemployee,youcanviewyourstatementinyourbenefitsportal.

CareerJourneysatGU-CareerFramework

Projectguidingprinciples:

1.EnhanceTransparency 2.EnsureSimplicity 3.StrengthenMarketApproach

4.FocusonCareerDevelopment 5.FosterAccountabilityandSupport

TheCompensationteamhasbeendevelopinganewCareerFrameworkaspartoftheCompensation Redesignproject Theframeworkwillhelpstaffemployeesmoreeasilynavigatecareerpathsandempower employeestoself-directtheircareerwhilestrengtheningGonzaga’sabilitytoattract,retain,andinspireour talent

ThankyoutotheCompensationteamandtheCareerFrameworkAdvisoryCommitteefortheirdedicated worksupportingemployeesthroughtheircareerjourneys.Youcanlearnmoreabouttheframeworkon myGU.Staytunedastherearemoreupdatestocome!

CareerJourneys–ZagChats

InAugust2023,HRbeganpilotinganenhancedapproachto performancemanagementwith65staffparticipantswhorepresent nineareasanddiversepositionsacrossGonzaga

ZagChatsembracesaquarterlycheck-instructurethathelpstobuild relationshipsbetweenemployeesandsupervisorsthroughongoing, two-wayfeedback,communication,andengagementthroughout theyear.Afterthe“Check-In1”wascompleted,survey respondentsstated:Inthelastthreemonths,employees(94%)and supervisors(91%)hadclearunderstandingofwhat’sexpectedof theemployeeand100%ofsupervisorsand93%ofemployeesfound Check-In1aproductiveuseoftime.Weareexcitedtocontinueto provideupdatestothepilotinthenextacademicyear.

TheGonzagaMentoringCollective

TheGonzagaMentoringCollectiveisamentoringand leadershipdevelopmentprogramthatmatchesdeveloping leaders,“mentees”,withwell-establishedleaders, “mentors”,atGonzaga.

The2023-24cohortincluded14participantsrepresenting 12departmentsacrosstheuniversityengagingin opportunitiestolearnfromoneanother,groweach person’sleadershippractice,andcultivateastrong networkofsupportiveprofessionals Thankyoutoallofour ‘23-’24mentorsandmentees!

Achievements&Awards

RebeccaHoyt,OrganizationalDevelopment:WinneroftheStaff AssemblyMissionAward

Rebeccawasrecognizedforheramazingworkinthe OrganizationalDevelopmentspace.Hernominatorsreferredto herasa“shepherd”guidingotherstobetheirbest.

LisaSchwartzenburg,HROperations:NamedanAmerican HealthcareLeader

LisawasrecognizedforhercontributionsintheUniversity’s revolutionaryworkofimprovingbenefitsfortheGonzaga communitywithcurapersonalisinmind.ViewtheAHLarticle. Lisa,JoeSmith,andtheRetirementCommitteewerealso recognizedbyPensions&Investmentsfortheirinnovativework withthenewGonzagaTargetDateRetirementSeries.Viewthe PIarticle

LookingForward

Rethinking Onboarding

A key initiative in Human Resources for 2024 is refining our New Employee Experience (NEE) and onboarding process within Human Resources. This is an effort to better support the entire employee experience and establish a more comprehensive and supportive framework for departments and new employees. Stay tuned for future updates!

NewPlatformtoReplacePeopleAdmin

IncollaborationwithITS,HRhasidentifiedthreealternative systemsaspotentialreplacementstoPeopleAdmin Theworking grouphopestoselectanewplatformforimplementationduring the2024-2025academicyear Thisprojectaimstofindnew technologytomeetthegrowingneedsoftheUniversity,our department,andpotentialcandidates

ThankyoutotheHRData&SystemsandEmployeeExperience teamsforyourdedicatedworkonthisproject!

Updates and Clarifications to the PPM

HR is working on providing intentional updates to Gonzaga’s Policies and Procedures Manual (PPM) in alignment with regulatory requirements Along with these updates, the HR Colleague Relations team and other partners are working to create better clarification of supervisory responsibilities and ease of navigation for the users of the PPM document. More information on this will be coming soon!

Growth and Professional Development

This year, HR is providing various opportunities to learn and grow together We hope to see you at these sessions and other learning opportunities this year!

Upcoming Offerings

2024Munch&Learns

Thetopicsforour2024Munch&Learnsinclude:February–CommunicatingDifficultNews,April–CollaborationAcrossCampus,June–GenerationsintheWorkplace,August–ReflectionPracticesata Catholic,JesuitUniversity,October–PersuasiveStorytelling,December–CreatingaPositiveWorkCulture &Environment.

SupervisorHROfficeHours

Supervisors,areyoucuriousabouthowtoaddressperformanceorattendanceissues?Areyoulookingfor resourcestodevelopasaleader?StartbybuildingapartnershipwithHRtohelpyounavigateyourleadership duties&connectwithourOD&ColleagueRelationsteams!KeepaneyeoutinMorningMailfortheZoomlink.

LeadinginaJesuitUniversity

ThissessionsupportsallGUemployeestobuildandstayconnectedtothefoundationofourmissionasa Catholic,Jesuit,humanisticinstitution JoinustoexploretopicsthatincludeIgnatiantraditions,discernment, CuraPersonalis,CuraApostolica,andpresupposition

FallEssentialsforSupervisionSessions

TheEssentialsforSupervisionSeries(ESS)aimstoincreaseGUsupervisoreffectivenessthroughongoing professionaldevelopment,expandsupervisors’understandingoflaws,regulationsandprotocol,andbuild supervisornetworksandconnectionswithothersupervisorsacrosstheGUcampus Futuresession announcementscanbefoundinMorningMailinthefall!

TIAASessionsandMeetingsonCampus

KeepaneyeoutinMorningMailforupcominglearningsessionsofferedbyTIAAonavarietyoftopicsand opportunitiesforone-on-onesupportwithTIAArepresentatives!

NewSupervisorSessions

Wearecurrentlydevelopinganewsupervisorsessionthatservesasonboardingfornewemployeeshiredinto supervisoryrolesorcurrentemployeesmovingintosupervisoryrolesforthefirsttime.Wewillprovidemore informationonthesesessionsinthefuture.

SupportLincSessions

Throughouttheyear,SupportLincoffersemployeeslearningsessionsonavarietyoftopicsrelatedtoour wellness.YoucanfindmoreinformationaboutthesessiontopicseachmonthinMorningMail!

Where to Register: Register for these offerings and more via GU Training https://aspapps.gonzaga.edu/gutraining or keep an eye out in Morning Mail!

One of our Jesuit principles is learning from reflection By pausing to reflect and create this publication, we embrace the opportunity to learn. Thank you to the HR teams for contributing to this work, especially Kaylen Carlson and Alysha Terrell for their shepherding and coordination of this document and the Marketing and Communications department for providing branding guidance.

Aswelooktothenextacademicyear, weaimtocontinuetoempowerour employees,fosteracultureof collaboration,andintegrateand upholdouruniversitymissionand InstitutionalWorkValues.

Thisnewyearlookstobringmany newofferingsandopportunitiesto improveourprocessesandpractices tooverallbettertheemployee experienceforyou.

Weareexcitedtoseewhatthenext academicyearholdsforour departmentandtheuniversityasa whole.