Goodwill Industries of Denver Annual Impact Report 2013-2014

MISSION GOODWILL PROVIDES EDUCATION, CAREER DEVELOPMENT, AND EMPLOYMENT OPPORTUNITIES TO HELP COLORADANS IN NEED ACHIEVE SELF-SUFFICIENCY, DIGNITY, AND HOPE THROUGH THE POWER OF WORK.

VISION THE COMMUNITIES WE SERVE ARE BETTER, STRONGER, AND MORE SUSTAINABLE BECAUSE GOODWILL IS THERE. From stores to schools, from partnerships to volunteers, from environmental consciousness to every thread that makes up the complicated web of our society, Goodwill is EMBEDDED in our local community.

You may know Goodwill for its retail stores in metro Denver and northern Colorado, but we invite you to learn more. Experience the most important piece of creating a sustainable community that thrives on independence and self-sufficiency, and where everyone is given an opportunity to succeed: IMPACT.

2

A MESSAGE FROM THE PRESIDENT Dear friends of Goodwill, Thank you for taking the time to read Goodwill Industries of Denver’s 2013–2014 Annual Impact Report. We truly believe that Goodwill has become a successful and integral part of the community, and we are embedded in a way that has a meaningful and influential impact on the social, environmental, and economic aspects of metro Denver and northern Colorado. Our socially responsible business model depends on the success of positively influencing these factors, as well as making a commitment to preserving the value of the goods that are entrusted with us.

Our impact can be seen in many different ways. We cultivate donations, provide an affordable and unique retail experience, and recycle raw materials. We also provide jobs, training, and career development solutions for nearly 23,000 individuals in need.

I think you’ll find that the information presented in this report demonstrates Goodwill’s lasting impact on individuals, families, businesses, the environment, and long-term societal change.

Join us in looking back on this past year with pride for what you’ve help us to accomplish, but also with hope for a brighter and more fulfilling future for Coloradans in need.

Thank you for your contribution to this valuable and impactful work.

Sincerely,

3

Goodwill Industries of Denver

WIDE-RANGING IMPACT ADULT CAREER DEVELOPMENT PROGRAM

SOCIAL IMPACT YOUTH CAREER DEVELOPMENT PROGRAM

PAGES 6–22

17,572 students served

ENVIRONMENTAL IMPACT PAGES 23–25 REPURPOSING

81,269,257 pounds donated

4

RECYCLING

30,324,871 pounds recycled

EMPLOYEE SUPPORT SERVICES PROGRAM

884 employees served

4,114 served COMMUNITY EMPLOYMENT PROGRAM

184

individuals with disabilities served

TAXES

$4 million

ECONOMIC IMPACT PAGES 26–30 REVENUES FROM RETAIL OPERATIONS

$60,166,000 WAGES

More than

$36 million

COMMUNITY IMPACT

JOBS

2,057 employed 1,289 placed

PAGES 31–35

5

SOCIAL IMPACT “GOODWILL IS A LEADING ORGANIZATION IN WORKFORCE DEVELOPMENT AND THEY ARE WORKING HARD EVERY DAY TO CLOSE THE SKILLS GAP. BECAUSE OF THEIR GREAT WORK, STRUGGLING ADULTS AND AT-RISK YOUTH IN COLORADO ARE TRANSFORMING THEIR LIVES AND FINDING THEMSELVES ON A PATH TO CAREER SUCCESS.” —TODD MUNSON, MARKET PRESIDENT, COLORADO, CHASE BANK AND GOODWILL BOARD MEMBER

6

7

YOUTH CAREER DEVELOPMENT PROGRAM In Denver’s urban schools, less than 50% of students graduate from high school.* For teens who face barriers like poverty, gang activity, adverse living conditions, or parenthood, the odds are stacked even higher against them. Goodwill’s extensive youth program addresses deficits in graduation rates and helps at-risk students believe in themselves and make a plan for a successful future.

CLASSROOM INSTRUCTION Goodwill partners with local schools to employ licensed teachers who teach a career-readiness curriculum. Instruction has an emphasis on real-world examples and experience, including learning through: • Resume workshops • Career panels

• Mock interviews

• Job and life skills coaching • Guest speakers

• College and work site visits

MENTORING Goodwill matches youth with business professionals who provide guidance and future-planning advice through mentorship. Some tailored programs include: • Careers Plus: group mentoring in the classroom

• Summer Bridge: support for first-generation college students as they transition into their freshman year

• Men At Work: a group mentoring program that targets young men of color and matches them with successful male professionals in the community

JOB SEARCH AND PLACEMENT SERVICES Goodwill provides many opportunities for youth to explore future career options through employment and internship opportunities, including: • Job clubs and job shadow opportunities • Job search assistance • Internship placements

• Service learning and volunteer opportunities

POST-SECONDARY RETENTION In order to provide a continuity of services, Goodwill supports low-income students who are the first in their family to attend college; they are four times more likely to leave higher education after the first year.** Goodwill retention coordinators provide: • Mentorship

• Campus visits, financial aid, and scholarship support • Connections to jobs and resource referrals

*“Cities in Crisis,” America’s Promise Alliance, 2008 **“Moving Beyond Access: College Success for Low-Income, First-Generation Students,” The Pell Institute, 2008

rved in Students se hout ug schools thro Colorado EAST HIGH SCHOOL, DENVER

8

IMPACT 17,572 total students served across seven

SUCCESS STORY

school districts

• 14,286 served through classroom, case management, mentoring, and placements • 3,286 served through basic services, such as one-time outreach activities • 370 served through Post-Secondary Retention Program* • 825 served through middle school programs* • 69.9% of students served qualified for free or reduced lunch, a leading indicator of poverty

92%

of Goodwill high school students have a career plan

97%

of Goodwill high school students reported plans for post-secondary education/training • Students who participated in Goodwill programs in high school have demonstrated greater success in post-secondary continuation and completion than their peers.**

Through Colette Rondon’s own immense determination and help from Goodwill’s Youth Career Development Program, she overcame abuse and unstable living situations to take control of her life, plan for a bright future, and graduate from high school. She’s now attending Community College of Denver, seeking a degree in journalism. Watch Colette’s story at youtube.com/goodwilldenver.

DEMOGRAPHICS OF STUDENTS SERVED Latino

African-American

18%

Caucasian Asian Native American Other

16% 3% 1% 9%

*These numbers are included in the total amount served **Based on a longitudinal study

53%

“ GOODWILL HAS BEEN A BIG SUPPORT FOR ME. NOW, I’M GOING TO ATTEND COLLEGE.” —COLETTE RONDON

IMPACT FACT In the 2013–2014 school year, Goodwill expanded its post-secondary programming to provide intensive, ongoing support to 370 students at local universities and colleges to encourage retention and success.

YOUTH CAREER DEVELOPMENT PROGRAM

9

10

ADULT CAREER DEVELOPMENT PROGRAM Finding work can be a gateway to a better life. Yet, many individuals struggle to find work— especially those with disadvantaging conditions, like homelessness, poverty, age, or prior offenses. Goodwill’s Adult Career Development Program focuses on getting these individuals the resources and skills they need to find employment.

CAREER CONNECTION CENTERS Goodwill created these centers as a free resource for anyone in the community looking for work.

Services include: • Job search support

• Skill-development classes • Career counseling • Computer classes

JOB PLACEMENT SERVICES Goodwill helps participants who are qualified, ready-to-work, and motivated to obtain and maintain employment in the community or within Goodwill.

Each participant is evaluated to determine their goals, interests, and capabilities. Services include: • Skill identification

• Case management services • Employer liaison services

• Citizenship classes

RURAL SERVICES

COUNTY-BASED SERVICES

In partnership with the Colorado State University Extension Services, the AgrAbility program works to help farmers and ranchers maintain their livelihoods, despite their potentially debilitating disabilities.

Services include:

Through partnerships with Arapahoe and Morgan counties, Goodwill provided supportive services to help individuals who are receiving Temporary Assistance for Needy Families (TANF) or accessing the Supplemental Nutrition Assistance Program (SNAP). Services include: • Life skills development

• Work-readiness classes

• Worksite assessments

• Adaptive equipment recommendations • Case management services

• Case management services • Self-esteem workshops

11

SUCCESS STORY Winifred Johnson was gainfully employed for many years when she left her job to care for her ailing father.

After his death, she wanted to return to the workforce, but was very hesitant. As an unemployed senior citizen, Winifred was worried she would never find employment. Not knowing what to do next, she took the advice of a friend to look into the Goodwill Career Connection Center, which turned out to be just the support she needed to gain skills, confidence, and a great job. Watch Winifred’s whole story at youtube.com/goodwilldenver.

BARRIERS TO EMPLOYMENT OF ADULTS SERVED*

Unemployed TANF recipient Ex-offender

340

Non-English speaking

278

Lack of HS diploma or GED

245

Age (older worker or youth)

213

Working poor

208

Homeless History of substance abuse Lack of/low literacy

531

1,189

197

77

47

IMPACT 4,114 participants served • 2,594 participants served through intensive services, such as case management and job placement • 1,520 participants received basic services • 772 job placements

$10.26

Average hourly wage of participants who found work

*Many participants reported multiple barriers to employment.

Physical and cognitive disabilities reported by participants are not reflected in the graph above.

IMPACT FACT A participant focus group gave overwhelmingly positive feedback about Career Connection Centers, including increased confidence, appreciation of instructors, and knowledge gained.

12

ADULT CAREER DEVELOPMENT PROGRAM

13

COMMUNITY EMPLOYMENT PROGRAM Goodwill was founded on the belief that everyone is entitled to an opportunity to succeed.

Our original career development program, the Community Employment Program, lives true to this belief by intensely serving individuals with significant disabilities at a yearly average of 488 hours per participant. This ensures that individuals are able to thrive and gain independence through valuable employment and work experience.

PREVOCATIONAL SERVICES Every participant in this program has a goal to obtain full, competitive employment within five years.

This is achieved through: • Specialized career classes • Work experience projects • Job shadowing • Work site visits

ENCLAVES Small groups of 3–5 individuals work together, with supervision and support from a Community Employment specialist, and all earn minimum wage or higher.

These work opportunities include: • Goodwill online sales and processing • Computer recycling jobs

• Janitorial jobs working in Goodwill stores • Refurbishing donated bicycles

SUPPORTED LIVING SERVICES In order to enable each individual to participate fully in the life of the community, Goodwill provides additional supportive services as needed, including: • Health and safety support at home

• Transportation to appointments and daily living activities • Coordinated care services

14

IMPACT 184 participants served 89,836 hours of program services

SUCCESS STORY

to participants

93.5% earned a wage 87% of stakeholders agreed that Goodwill staff

were professional, cooperative, and responsive, and that they provide a safe and healthy work environment

76%

of stakeholders agreed or strongly agreed that participants in this program were more involved in the community due to their involvement with Goodwill

79%

of all stakeholders agreed or strongly agreed that participants’ families benefit by gaining independence

Stakeholders agreed participants benefit from program involvement by: • Gaining recognition and pride

• Developing work and life skills • Earning income

PROVIDING PREVOCATIONAL TRAINING FOR INDIVIDUALS WITH SIGNIFICANT DISABILITIES

For refugees living in the United States, life can be very daunting and the cultural changes are usually significant. For Abdela, adjusting to life in the U.S. was even more difficult because he is deaf and had absolutely no language skills. Through support from Goodwill, Abdela received much-needed education, job training, and skill development.

He now has full, competitive employment and communicates using American Sign Language.

BARRIERS TO EMPLOYMENT*

The use of The Special Wage Certificate under 14(c) of the Fair Labor Standards Act is a vital tool to help create work opportunities for those with significant disabilities in order to build skills needed for supported employment. This certificate is only used within the prevocational services portion of the Community Employment Program. To learn more, please visit goodwilldenver.org/advocacy. *Many participants reported multiple disabilities. In addition to these reported disabilities, participants may have one or more additional barriers to employment.

IMPACT FACT Goodwill’s Good Bikes and Good Gardens programs help individuals gain specific job-related skills in bike maintenance and gardening, as well as confidence and independence.

COMMUNITY EMPLOYMENT PROGRAM

15

16

EMPLOYEE SUPPORT SERVICES PROGRAM Goodwill values every employee and works hard to eliminate obstacles in order to keep individuals employed and supporting themselves and their families.

EMPLOYEE ASSISTANCE SERVICES

EMERGENCY ASSISTANCE FUND

Goodwill provides support to help employees navigate life’s hurdles. In addition, through a third-party partnership, 288 individuals also received support.* Services include:

This fund was created by Goodwill employees, for Goodwill employees. Contributions have helped individuals with:

• Mental health, personal, or legal counseling

• Threat of eviction

• Substance abuse support

• Recovery assistance and accountability program • Referrals to other support organizations

• Childcare or eldercare search assistance

• Emergency medical needs • Homelessness

• Other barriers to employment

IMPACT

• Financial information and resources • Legal support and resources

109 employees served $38,381.91 distributed

IMPACT

*Due to the confidential nature of services, there may be a small amount of duplication in this number.

676 employees received intensive services through Goodwill

JACQUELINE, GOODWILL STAPLETON RETAIL STORE, DENVER

17

SUCCESS STORY

FINANCIAL MANAGEMENT SUPPORT Goodwill has partnered with Public Service Credit Union to help employees increase their personal financial health. Services include: • Savings/checking accounts for high-risk individuals • Budget management resources • Low-interest emergency loans

IMPACT 74 employees started bank accounts, 55 of which also received loans

Michael Williams has come a long way from his days living without a home, without a job, without an advocate, or even a friend. He was living on the streets, addicted to drugs, and was taking temporary jobs to sustain his habit. He didn’t really think much further beyond his addiction until help came from the Denver Rescue Mission, and a job at Goodwill. With support from the Employee Support Services Program, he was able to get his first home and hasn’t looked back since. To watch Michael’s story, visit youtube.com/goodwilldenver.

DONATION OF HOURS Any Goodwill employee can contribute unused sick or vacation hours to coworkers who need to take job-protected leaves due to family and medical reasons, but have not accrued enough time off.

IMPACT 25 employees received hours 1,000 hours used by employees

“ WHEN I GOT THE KEY TO MY APARTMENT, THAT WAS ONE OF THE MOST AMAZING THINGS I HAD IN MY ENTIRE LIFE.” —MICHAEL WILLIAMS

IMPACT FACT 54% of Goodwill employees report a disability or disadvantaging condition.

18

EMPLOYEE SUPPORT SERVICES PROGRAM

LEXI SIGNS “I LOVE YOU.”

19

VOLUNTEER PROGRAM Volunteers are an integral part of the success and effectiveness of Goodwill’s career development programs and its mission. They provide one of the most valuable resources to our organization—their time. From mentoring students to hosting a neighborhood donation drive, volunteers contribute to long-term societal change by supporting Goodwill and the people it serves.

Volunteers represented a value of $221,655 to the organization.*

IMPACT 1,290 volunteers gave 9,830 hours This past year, Goodwill volunteers helped support the Goodwill mission in many different ways.

• 984 volunteers supported Goodwill’s Youth Career Development Program in middle and high schools, providing feedback on student work and performance through portfolio and resume reviews, mock interviews, and other career development curriculum.

• 272 mentors worked with small groups of young people, guiding exploratory discussions on career plans and post-secondary options to 685 students.

20

• 34 volunteers worked one-on-one or in a group setting to help adults with job searches or skill development in Goodwill Career Connection Centers.

• Goodwill’s young professionals group, Nextgen, gave 295 hours volunteering in the classroom and hosting volunteer recruitment events in the community.

There are many more opportunities to support Goodwill’s mission in the community. To discuss your interests and options that fit your schedule, contact volunteer@goodwilldenver.org. *This figure is based on the 2013 estimated value of volunteer time of $22.55 per hour, according to independentsector.org/volunteer_time

VOLUNTEER SPOTLIGHT She lovingly calls them “my girls;” they look forward to every visit with her.

Mentor, Lexi Steele, began meeting with her two mentees, Sonia and Jordan, about a year ago in the Goodwill Summer Bridge Mentor program. The program pairs first-generation college students with college graduates who can offer some perspective and share their experience navigating complicated university systems and financial aid. The three women have a strong bond that has had a profound impact on the lives of everyone involved.

“I really love working with young people,” says Steele.

“I love their energy and free-spiritedness. They are so hungry for life.”

They meet regularly—either in-person or over online video chat. They talk about classes, grades, and time management, as well as more serious and life-defining issues, like having courage, overcoming competing family obligations and priorities, and simply “making it”—despite the odds. First-generation, low-income college students are nearly four times more likely to quit higher education after the first year than students who had neither of these risk factors.*

“THESE GIRLS HAVE TAUGHT ME A LOT ABOUT BEING BRAVE, THAT’S FOR SURE. THEY ARE FEARLESS AND AMAZING.”

Lexi is pretty brave herself, having worked in a start-up technology company for three years. She has watched it blossom and grow into a 10-person team, helping entrepreneurs and start-ups succeed. She is a woman, raised by a single mom, who is thriving in a traditionally male-dominated industry.

For more information about volunteering to support Goodwill, visit goodwilldenver.org/volunteer. *Source: http://media.collegeboard.com/digitalServices/pdf/membership/ national-2012/First-Generation-College-Students.pdf

—LEXI STEELE

IMPACT FACT Goodwill’s young professionals group, Nextgen, hosts social event fundraisers and volunteer opportunities that support Goodwill. To learn more, visit goodwilldenver.org/nextgen.

VOLUNTEER PROGRAM

21

360° PARTNERSHIPS Goodwill relies on partnerships in the community to help enhance career development programs and the services it offers to Coloradans in need. The most crucial of these partnerships comes in the form of what we call a “360° Partner”—one that supports the organization financially, volunteers to support career development programs, and offers jobs or internships to directly help the participants we serve.

360° PARTNER SPOTLIGHT Throughout the years, Xcel Energy has become a valuable 360° Partner.

In 2013, Xcel Energy offered internships, apprenticeships, and educational opportunities to students involved with Goodwill’s Youth Career Development Program. Xcel Energy volunteers contributed 70 hours of their time in Goodwill classrooms by providing feedback on resumes and interviews, reviewing portfolios, and sharing their own career paths to help youth define their own futures.

Beyond the valuable gifts of work experience and time, the Xcel Energy Foundation awarded Goodwill with grant funds to expand its Career Connection Centers which help any community member find a job. The company also sponsored various fundraising events, and even matched employee volunteer time with monetary donations to Goodwill.

In addition, Goodwill is fortunate to have the oversight and direction of one of Xcel Energy’s leaders serve on the Goodwill Board of Directors. Jen Wozniak, Xcel Energy’s Director of Strategic Communications for Colorado, provides important guidance in organizational strategic planning, marketing, and business development.

Goodwill thanks Xcel Energy for its commitment to creating a better community and providing individuals in need an opportunity to succeed and support themselves and their families.

IMPACT FACT Your company can gain exposure and help the community with a mutually beneficial partnership with Goodwill.

To learn about ways to get involved, call our Business Development department at 303.650.7700.

22

360° PARTNERSHIPS

ENVIRONMENTAL IMPACT “GOODWILL DENVER DEMONSTRATES AN ORGANIZATIONAL-WIDE COMMITMENT TO ENERGY CONSERVATION AND SUSTAINABILITY AND CONTINUOUSLY FINDS OPPORTUNITIES TO INVOLVE ALL EMPLOYEES IN REDUCING GOODWILL’S ENVIRONMENTAL IMPACT.” —HILARY KUSHNIR TAYLOR, C.E.M. NONPROFIT ENERGY EFFICIENCY PROGRAM MANAGER, ENERGY OUTREACH COLORADO

23

RETAIL Goodwill operates with a triple bottom line approach. We focus on people, the planet, and prosperity in order to contribute to the sustainability of our local community.

One of the greatest pieces of this is our positive impact on the environment.

RETAIL STORES AND DONATION CENTERS From Castle Rock to Fort Collins, from Evergreen to Fort Morgan, Goodwill Industries of Denver offers numerous locations where the community can donate and repurpose gently used clothing and household goods.

IMPACT 3,354,673 transactions $46,517,899 total retail sales 1,638,663 donations 81,269,257 pounds donated

OUTLET WORLDS Goodwill Outlet World locations give donated goods one more chance to be repurposed. Items are sold by the pound at deep discounts at outlet stores in Aurora, Denver, and Englewood.

IMPACT 177,914 transactions $3,417,395 total Outlet World sales

ONLINE SHOPPING Goodwill customers have a simple, convenient way to support Goodwill by purchasing books and unique collectables on our auction-style website. Visit goodwilldenver.org/thrift-shop-online to start shopping.

IMPACT 395,561 transactions $4,981,023 total online sales

GOODWILL RETAIL STORE, GREELEY

24

RECYCLING For Goodwill Industries of Denver, recycling is a top priority. Efforts to reduce waste and get the most out of every donation help the environment and help Goodwill further its mission’s impact in the community. We are proud to report that we have diverted the highest amount of donated goods from landfills than ever before.

IMPACT 30,324,871 pounds of goods recycled $4,856,710 in recycling revenues

Goodwill’s Good Electronics recycling program is a free resource to help Coloradans recycle their used computer equipment and electronics in an environmentally safe way. Each computer is wiped clean of its data and recycled or refurbished in our EPA-registered recycling facility. Refurbished computers are then sold in stores and online for as little as $99.99.

The program received a highly coveted R2:2013 certification for the responsible recycling of used electronics. To learn more or get involved, please visit goodwilldenver.org/computers.

IMPACT FACT In 2013, Goodwill diverted 74% of all donated goods from the landfill.

25

ECONOMIC IMPACT “NOTHING ALLOWS A FAMILY TO REACH ITS FULL POTENTIAL MORE THAN A GOOD JOB. WE ARE PROUD TO PARTNER WITH GOODWILL TO HELP IMPROVE THE ECONOMIC HEALTH OF OUR COMMUNITY AND FEED OUR WORKFORCE PIPELINE.” —KELLY BROUGH, PRESIDENT & CEO DENVER METRO CHAMBER OF COMMERCE

26

BOOSTING COLORADO’S ECONOMY The Goodwill Social Enterprise Model focuses on responsible business practices that help the environment, the community, and its residents. This philosophy also has a profound economic impact in the communities in which we do business by creating jobs, providing wages, and creating direct fiscal impact.

EMPLOYMENT IMPACT 2,057 total individuals employed by

Goodwill in 2013

1,289

individuals placed by Goodwill through its career development programs into jobs at various companies in 2013

ECONOMIC AND FISCAL IMPACT Nearly $116 million

Direct impact of Goodwill’s business operations, which includes: • $36.7

million in direct wages • $74.9 million in direct economic output

(the cost of various goods and services purchased)

• $4

million in taxes

Nearly $18 million

Additional direct economic and fiscal impact facilitated by Goodwill in 2013 by placing program participants into jobs, which includes: • $4.6

million in direct wages • $13 million in direct economic output • $352,500 in taxes

IMPACT FACT In 2013, Goodwill had an additional “ripple effect” on the local economy through our business transactions and workforce development programs, generating $95 million and 500 jobs.

27

2013 FINANCIAL SUMMARY This annual impact report includes retail, economic impact, and financial data from the 2013 calendar year and program impact data from the 2013–2014 program year (July 1, 2013 to June 30, 2014).

THE COMMUNITY GAVE TO GOODWILL (REVENUES) SALES

$60,166,000

90.2%

CONTRACT REVENUES

$3,656,981

5.5%

OTHER PUBLIC SUPPORT

$1,727,958

2.6%

NET INVESTMENT INCOME AND OTHER

$1,143,932

1.7%

TOTAL: $66,694,871

GOODWILL GAVE BACK TO THE COMMUNITY (EXPENSES) RETAIL OPERATIONS/PROGRAMS*

$50,606,752

75.9%

GENERAL AND ADMINISTRATIVE

$8,348,227

12.5%

WORKFORCE DEVELOPMENT PROGRAMS

$7,142,180

10.7%

$561,367

0.8%

FUNDRAISING

TOTAL: $66,658,526 *Retail operations and programs serve the 54% of Goodwill employees who have disabilities or disadvantaging conditions, and maximize environmental sustainability. Please see pages 24–25.

IMPACT FACT 87 cents of every dollar received at stores or online goes directly to support Goodwill career development programs in the local community.

28

BOOSTING COLORADO’S ECONOMY

2013 GOODWILL PARTNERS PRESIDENT’S CIRCLE ($10,000+) Vass and Lynne Sirpolaidis

INDEPENDENCE CIRCLE ($5,000-$9,999) Donald Gallo Marvin McDaniel Randall Shepler Peter Simon

DIGNITY CIRCLE ($2,500-$4,999) Greg Ball and Karen Hasse Stuart and Virginia Davie Mark E. Honnen, Honnen Equipment Company Harold and Margaret Klausner Chuck and Michelle Nichols Martin and Christy Pocs Jim Torgerson

HOPE CIRCLE ($1,000-$2,499) Anonymous Virginia Arter Tom and Sara Bradbury, Bradbury Family Partnership David Brisnehan Winifred Brown Wendy Caspari Vanessa and Kyle Clark Warren and Vici DeHaan Mary and Ken Downes Bill and Joan Elsner Dr. Robert Fetsch and Louise F. Benke James Hall Russell and Susan Haskell Richard E. Hoffman, M.D. Robert Hottman Walter A. and Gene N. Koelbel Tom Kooiman Jean and Bob Lawhead David Leonard and Clare Soderberg Joan L. Malouff Charles Martin James Martin Jane McKinstry and Art Dorsey Todd and Sue Munson

Ilene and Mark Nathanson Dave Naus Brian and Dana Ondre Richard Otterstetter Brit K. Probst Deb and Will Quinby Jean Sabatier Dean and Carolyn Salter Joyce, David, and Clare Schlose Elena Sirpolaidis Craig Sours Cody Wanberg Marilyn Welichko Tim and Julie Welker Karen and Adrian Welter Jennifer Wozniak

POWER OF WORK CIRCLE ($500-$999) Anonymous Lisa and Robert Allen William Baier Ann Beauvais John Beeble Leo Beserra Lucas Bills Joan and Lawrence Brennan Kelly Brough Jay and Bunnie Busch Bob Deibl Larry Donner and Susan Loo Michael and Michele Ebedes Kristi and Jeff Esbenshade Gary Fowler Beverly and Fred Fox Michelle Fuller Barry and Julie Gore Bruce and Sharon Hann Nancy Haven Dr. H Michael Hayes Ann Hinkins-Steiner Evon and Shawn Holladay Merry Jo Howland Donna Kornfeld Stanley and Lois Kruschwitz Jim Maxfield Henry B. Mohr Robert Nogueira Jr. Jesse Ofner Joanne O’Neill

Kate Paul John Popovich and Nancy Juday Mike and Marcia Pritchard Rebecca R. Pritchard Charles Ray Carol Roberts Doug Rooney Terence Quirke, Jr. Ted and Deb Sandquist Sandy Shoemaker Conrad Smith Erin Smyth Anne and Bob Sneed, Sneed Family Foundation Mike Sukle, Sukle Advertising and Design Jaclyn Thompson Nancy Tucker Dean and Jerie Vanatta Alicia Ventura Jack Wisniewski Jesse and Molly Wolff Clifford and Dorothy Young

MONTHLY DONORS Ann Beauvais Nancy Broome Rogene Buchholz Tim Byrnes Tawnya DeHerrera Nate Easley Gina Greenwood Jonathan Hansen Nita Henry Lael and Bríanne Hester Meagan Kayl Cynthia Maas Elizabeth Martinez Traci McBee Brandon Moore Todd and Sue Munson Ilene and Mark Nathanson Bob Neuman Jesse Ofner Alan Proctor Mike and Marcia Pritchard Chris Stengle Laurie Troge George Valuck Aaron Wilmot Jesse and Molly Wolff

29

CORPORATE, FOUNDATION, AND GOVERNMENT SUPPORT $100,000+

Arapahoe County Department of Human Services Colorado Department of Human Services Colorado Department of Public Health and Environment, Recycling Resources Economic Opportunity Fund Denver Public Schools U.S. Department of Agriculture, National Institute for Food and Agriculture (Colorado State University Extension) Energy Outreach Colorado, Energy Efficiency Program U.S. Department of Justice, Office of Juvenile Justice and Delinquency Prevention

$50,000–$99,999

Adams County School District 12 Adams County School District 14 Aurora Public Schools Daniels Fund Denver Post Charities— McCormick Foundation Mile High United Way U.S. Department of Health and Human Services, Administration for Children and Families (Center for Relationship Education)

$20,000–$49,999

Arapahoe County Housing and Community Development Services Colorado Youth for a Change Helen K. and Arthur E. Johnson Foundation JPMorgan Chase Foundation Kenneth King Foundation Morgan County Department of Human Services New America School—Thornton Campus Steve Spangler Science Western Union Foundation

30

$10,000–$19,999 Bank of the West EON Office Liberty Mutual Sheridan Public Schools Sprint Foundation Waste Management Wells Fargo Foundation Xcel Energy Foundation

$5,000–$9,999

Bank of America Charitable Foundation CH2M HILL Charles Schwab Corporate Foundation City and County of Denver, Office of Economic Development Community Foundation Serving Greeley and Weld County Crosbie Real Estate Group, Inc. Delta Dental of Colorado DHR International/Martin Pocs Ernst & Young LLP FirstBank The Virginia W. Hill Charitable Foundation Mabel Y. Hughes Charitable Trust IMA JPMorgan Chase & Co. MacDermid Marsh Messner & Reeves, LLC Newmont Mining Corporation OtterCares Foundation PeyBack Foundation Pinnacol Assurance Prime Trailer Leasing Rollie R. Kelley Family Foundation Fund Spalding Community Foundation Fund S.P. Richards Co. Towers Watson Wells Fargo Xcel Energy

$1,000–$4,999

Advanced Labeling Systems AIG Bank of America Berengaria Development Bradbury Properties CenturyLink Charles Schwab Colorado Garden Show College in Colorado Comcast Cummins Rocky Mountain/Brian Ondre EKS&H El Pomar Foundation Goodwill Auxiliary InLine Media JP Construction Kinnison Charitable Fund LaserCycle USA & The Highest Image Foundation Grace Isabelle McNaught Trust Mid-West Textile North Highland Poor Boy Trading Company Philadelphia Insurance Companies PwC Rocky Mountain Human Services The Sam S. Bloom Foundation Schlessman Family Foundation Sherman & Howard LLC Syntrinsic Investment Council TA Textiles LLC TDA_Boulder Thomas and Beatrice Taplin Fund Tebo Store Fixtures Ultimate Specialties LLC U.S. Bank Venoco, Inc. ViaSat The Women’s Fund of Weld County, Inc. Moye White Henry E. Wurst Family Foundation

COMMUNITY IMPACT “MILE HIGH UNITED WAY IS HONORED TO PARTNER WITH GOODWILL. TOGETHER, WE HELP THOUSANDS OF PEOPLE BELIEVE IN THEMSELVES AND THEIR POTENTIAL TO LEAD SUCCESSFUL LIVES TO SUPPORT THEMSELVES AND THEIR FAMILIES. GOODWILL MAKES HOPES AND DREAMS REALITY.” —CHRISTINE BENERO, PRESIDENT & CEO MILE HIGH UNITED WAY

31

2013 HIGHLIGHTS GROWTH New stores in Denver and Greeley and new donation centers in Fort Collins and Boulder New Career Connection Center in Denver 25 new donation bins in rural communities Launched Good Electronics and received R2:2013 certification Started Goodwill University to provide skill development and training to employees

EVENTS Good Exchange for Change Fashion Show & Clothing Swap: 787 attendees; more than $52,000 raised Annual Power of Work Luncheon: 800 attendees; more than $118,000 raised Driving for Diplomas Golf Classic: 132 golfers; more than $186,000 raised Donor and volunteer appreciation events: More than 200 donors and volunteers recognized

AWARDS Advertising campaign: American Marketing Association Gold Peak Award for Outdoor Advertising Good Exchange for Change Fashion Show & Clothing Swap: American Marketing Association Gold Peak Award for Event Marketing and Silver Peak Award for Special Events Annual report: American Marketing Association Bronze Peak Award for Publishing Joyce Schlose, CPO: Robert E. and Charlotte Watkins Award for Mission Advancement

32

GOODWILL BOARD OF DIRECTORS AND STAFF BOARD OF DIRECTORS CHAIR Greg Ball AIG

VICE CHAIR Jennifer Wozniak Xcel Energy

TREASURER Michael Ebedes PricewaterhouseCoopers LLC

SECRETARY Jean Lawhead Delta Dental of Colorado

DIRECTORS Stuart Davie Goodwill Industries of Denver Vanecia Kerr City Year Denver Harold Klausner Towers Watson

David Leonard DJL Capital LLC Vicki Lovato Silver & DeBoskey, PC Todd Munson JPMorgan Chase Bank Brian Ondre Cummins Rocky Mountain Debra Quinby CenturyLink Business W. Dean Salter Bryan Cave HRO Jennifer Sobanet Colorado Department of Higher Education Dawn Taylor Owens College in Colorado Kathy Vieth AgeWellMD Chrissy Winkler North Highland Company

STAFF Stuart Davie President and CEO Kristen Blessman Chief Marketing Officer Jim Browning Chief Operations Officer Mike Pritchard Chief Financial Officer Joyce Schlose Chief People Officer Jeff Ayers Vice President, Retail Leslie Peabody Vice President, Human Resources Rob Tallmadge Vice President, Real Estate and Facilities More than 1,500 employees who embody Goodwill’s mission

Scott Worrell Cassidy Turley Colorado Clifford Young University of Colorado at Denver

GOODWILL RETAIL STORE, AURORA

33

LOCATIONS

34

RETAIL STORES AND DONATION CENTERS

HOME STORE

ARVADA

OUTLET WORLDS

7547 W. 80th Ave. 6340 McIntyre Pkwy.

AURORA

18355 E. 35th Pl. 14400 E. Belleview Ave. 10590 E. Colfax Ave. 15509 E. Iliff Ave.

CENTENNIAL

8230 S. Colorado Blvd.

AURORA

13600 E. Mississippi Ave.

DENVER

4355 Kearney St.

ENGLEWOOD

3155 S. Platte River Dr.

BOULDER

DONATION CENTERS

DENVER

AURORA

2486 Baseline Rd. 7797 E. 36th Ave. 21 S. Broadway 6435 E. Hampden Ave. 5000 Leetsdale Dr. 3100 S. Sheridan Blvd.

ENGLEWOOD

4160 S. Broadway

FORT COLLINS 315 Pavilion Ln.

FORT MORGAN 110 W. Platte Ave.

GOLDEN

17722 S. Golden Rd.

GREELEY

2510 47th Ave.

HIGHLANDS RANCH 8585 Poplar Way

LAFAYETTE

555 W. South Boulder Rd.

LAKEWOOD

1450 S. Wadsworth Blvd.

LITTLETON

161 W. County Line Rd. 11561 W. Hialeah Pl. 6710 S. Pierce St.

18852 E. Hampden Ave. 22880 E. Smoky Hill Rd.

BOULDER

3043 Walnut St.

BROOMFIELD

5139 W. 120th Ave.

CASTLE PINES

562 E. Castle Pines Pkwy.

CASTLE ROCK 814 S. Perry St.

CENTENNIAL

5270 E. Arapahoe Rd. 8501 E. Arapahoe Rd. 6820 S. University Blvd.

749 S. Lemay Ave.

HIGHLANDS RANCH

9579 S. University Blvd.

2209 Wildcat Reserve Pkwy.

PARKER

CAREER CONNECTION CENTERS

550 E. 102nd Ave.

DÉJÀ BLUE BOUTIQUE

LOVELAND

1511 E. 11th St.

CORPORATE OFFICE DENVER

6850 Federal Blvd.

PROGRAM OFFICE DENVER

711 Park Ave. W. (located inside the Mile High United Way offices)

SCHOOLS ADAMS CO. DIST. 12 Northglenn High 601 W. 100th Pl. Thornton High 9351 N. Washington St.

ADAMS CO. DIST. 14

AURORA PUBLIC SCHOOLS

1250 Bergen Pkwy.

LONE TREE

THORNTON

1012 11th St.

FORT COLLINS

575 Clayton St. 2553 S. Colorado Blvd.

6850 Federal Blvd.

LOVELAND

11000 S. Parker Rd.

GREELEY

EVERGREEN

DENVER

LITTLETON

935 E. Eisenhower Blvd.

7797 E. 36th Ave. 7125 Cherry Creek N. Dr. 2675 S. Decatur St. 3100 Sheridan Blvd.

Adams City High 7200 Quebec Pkwy.

Adams City Middle 4451 E. 72nd Ave. Kearney Middle 6160 Kearney St. Lester Arnold High 6500 E. 72nd Ave.

LONGMONT 1750 Main St.

DENVER

8168 S. Holly St. 9227 E. Lincoln Ave.

AURORA

18355 E. 35th Pl. 15425 E. Iliff Ave.

DENVER

303 University Blvd.

Map reflects current services and locations as of October 2014.

Aurora Central High 11700 E. 11th Ave. Aurora West Prep 10100 E. 13th Ave. Futures Academy 14707 E. 2nd Ave. Suite 360 Hinkley High 1250 Chambers Rd.

COLORADO CHARTER SCHOOL INSTITUTE The New America School 1751 S. Washington St.

DENVER PUBLIC SCHOOLS

Abraham Lincoln High 2285 S. Federal Blvd.

Academy of Urban Learning 2417 W. 29th Ave.

Career Education Center Middle College of Denver 2650 Eliot St. Contemporary Learning Academy 2211 W. 27th Ave. Denver School of the Arts 7111 Montview Blvd.

East High 1600 City Park Esplanade Emily Griffith Opportunity School 1860 Lincoln St. Florence Crittenton High 96 S. Zuni St. George Washington High 655 S. Monaco Pkwy.

Grant Beacon Middle 1751 S. Washington St. High Tech Early College 11200 E. 45th Ave John F. Kennedy High 2855 S. Lamar St. Martin Luther King Early College 19535 E. 46th Ave. North High 2960 N. Speer Blvd.

Place Bridge Academy 7125 Cherry Creek N. Dr. P.U.S.H. Academy 4501 Airport Way South High 1700 E. Louisiana Ave. Summit Academy 3001 S. Federal Blvd.

Thomas Jefferson High 3950 S. Holly St. West Career Academy 951 Elati St. West Generation Academy 951 Elati St.

GREELEY PUBLIC SCHOOLS Greeley Central High 1515 14th Ave. Greeley West High 2401 35th Ave. Northridge High 7001 Grizzly Dr.

SHERIDAN SCHOOL DISTRICT Sheridan High 3201 W. Oxford Ave. S.O.A.R. Academy 3201 W. Oxford Ave.

35

HELP US HAVE EVEN MORE IMPACT ON THE COMMUNITY GET STARTED TODAY AT GOODWILLDENVER.ORG.

ABOUT THE COVER ARTISTS

Two very talented individuals in the Goodwill Youth Career Development Program created the chalk mural for the cover of this report. Both are members of the Goodwill Student Advisory Council, which provides teens with leadership skills and networking opportunities, and encourages community involvement and volunteerism.

Zamir Almazbek is a senior at Denver School of the Arts who is looking forward to graduating high school and going on to college to study industrial design with an emphasis on engineering. He loves meeting people and making them laugh. Zamir says that becoming an industrial designer/engineer will allow him to continue to create art, while also paying the bills!

Hillari Adamaris De Leon Rodriguez is a sophomore at West Generation Academy who loves to get her hands on any kind of project. She’s a curious, ambitious young woman who plans to join the Navy, while also working on a degree in psychology or political science.

Goodwill Industries of Denver 6850 Federal Blvd. Denver CO, 80221 · 303.650.7700 · goodwilldenver.org