3 August 2016 Issue
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In this issue • TDC teams up with regional tourism experts for the ‘Tourism is My Business’ Symposium • TDC celebrates successful cruise season • Star Mall Caravan • US teachers visit Trinidad and Tobago to develop science curriculum • TDC launches new corporate website • STAY TO GET AWAY • TDC’s STAR Hashtag Campaign • The Great Crate Race
www.tdc.co.tt
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Welcome
What is TTrends E-Blast? Welcome to Issue #2 of our TTrends E-Blast! The Tourism E-Blast is a monthly editorial piece developed by the Tourism Development Company Limited (TDC) that highlights travel and tourism happenings in Trinidad and Tobago, keeping all within the industry informed. This issue promises to be an exciting one as it features the many marketing campaigns designed by the TDC to promote destination Trinidad and Tobago as well as engender a spirit of national pride among locals and Trinbagonians living abroad.
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What’s T&T Tourism happening News
TDC TEAMS UP WITH REGIONAL TOURISM EXPERTS FOR THE ‘TOURISM IS MY BUSINESS’ SYMPOSIUM A dynamic group of tourism experts from around the region joined the TDC, through the Caribbean Small Tourism Enterprises Project (STEP) to host the People, Productivity and Sustainability Symposium entitled “Tourism is My Business” at the Hyatt Regency Trinidad on Wednesday July 27. Tourism professionals from The Bahamas, Jamaica and Trinidad and Tobago shared their knowledge and expertise with over 188 small tourism operators on a variety of tourism-related topics, all in an effort to increase awareness among tourism entrepreneurs about the linkages that exist between the various players in the tourism sector and the successes that can be derived if activities are harnessed in a sustainable manner.
Through a combination of lectures and panel discussions, the speakers reinforced the importance of entrepreneurship and innovation through the creation of a people-centric tourism environment that caters to the needs of both domestic and international visitors. In attendance at the event were the Honourable Shamfa Cudjoe, Minister of Tourism; Mrs. Vidiah Ramkhelawan, Permanent Secretary at the Ministry of Tourism; Mrs. Cheryl Ann Solomon, Administrator, Division of Tourism and Transportation, Tobago House of Assembly; Mr. Brian D. Frontin, Chief Executive Officer, Trinidad Hotels Restaurants and Tourism Association; and Mr. Warren Solomon, Acting Chief Executive Officer at the TDC.
TDC CELEBRATES SUCCESSFUL CRUISE SEASON Tourism Minister Shamfa Cudjoe joined key stakeholders in the Trinidad and Tobago tourism industry to celebrate the end of a successful 2015-2016 cruise season with the hosting of an assessment session and award ceremony at the Cruise Ship Complex in Port-of-Spain on Wednesday 29 June, 2016. Minister Cudjoe applauded the hardworking members of the cruise team at the TDC for their dedication and commitment to the development of the Trinidad and Tobago tourism product. Minister Cudjoe said, “For the 2015-2016 cruise season, Trinidad received 30,493 cruise arrivals from 25 cruiseships while Tobago received 70,298 cruise passengers from 60 – a total of 100,791 to
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the destination which represents an increase of 115 per cent over the cruise season of the previous year.” Cruise Ship Marketing Specialist, Greer Assam reported that the 2015-2016 season was a “crime free experience” for cruise passengers and crew. She credited this to the strong relationship between the TDC, the Trinidad and Tobago Police Service, the Port Police and the City Police. Following on the heels of the 2015-2016 season, stakeholders are working aggressively to ensure the success of the upcoming season as they work towards the goal of 150,000 cruise passengers by 2020.
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T&T Tourism News STAR MALL CARAVAN As Trinidad and Tobago continues to underscore the relationship between excellent customer service and a sustainable tourism product, the TDC’s STAR Unit (STAR stands for Service. Training. Attitude. Respect.) in collaboration with the Ministry of Tourism, launched the Tourism Caravan at the Gulf City Mall in La Romaine on Saturday 25 June, 2016. Next stop was our country’ s capital where the Caravan rolled into the Brian Lara Promenade in Port of Spain on Friday, July 01. A project specifically designed to engender change in the service industry throughout Trinidad and Tobago, the STAR Tourism Caravan provided a deeper understanding of the need for consistent and quality customer service in Trinidad and Tobago. Representatives from the Trinidad and Tobago Hotel and Tourism Institute were available to offer career guidance and advice to persons interested in a career in the industry. The Caravan also featured the Trinidad and Tobago Tourism Industry Certification (TTTIC) Project and the Blue Flag Programme, two of the quality cluster programmes spearheaded by the TDC. Shoppers also got an opportunity to win prizes by participating in quizzes related to Trinidad and Tobago.
US TEACHERS VISIT TRINIDAD AND TOBAGO TO DEVELOP SCIENCE CURRICULUM Following a 2015 visit to the destination as part of a familiarization trip hosted by the TDC, US-based soft adventure company, Green Edventures Tours, coordinated 2 trips for teachers at Omaha Public School in Nebraska, USA during July. The purpose of the trip was for the teachers to learn more about this country’s biodiversity and abundant ecosystems in order to boost their school’s Science curriculum. Described as a professional development experience, the trip to Trinidad and Tobago formed part of the teachers’ specialised learning plans for improving science instruction at the Omaha Public School where Science is critical to students’ development. The school’s Science programme is structured to help their students achieve high levels of scientific literacy, while recognising the scientific contributions and achievements throughout the world. For photos and additional information on the teachers’ trip, you can check out the Green Edventures Facebook page.
TDC LAUNCHES NEW CORPORATE WEBSITE Remodelled to meet the requirements of our increasingly digital-savvy customer base and loaded with wide-ranging information on the services offered by the company, the TDC’s new corporate website effectively represents the new opportunities, initiatives and partnerships in Trinidad and Tobago’s tourism sector. A clean, professional, modern and attractive design, the new website can be viewed on smartphones, tablets, and other mobile devices without loss of functionality. The company is also getting ready to launch a new destination website within the next month, which would afford consumers an enriched research experience of Trinidad and Tobago as an attractive vacation option. At the end of their search, consumers would be able to purchase their travel packages. Visitors to the new corporate website can also access the TDC’s destination Facebook page at Islands of Trinidad and Tobago as well as the company’s Instagram and Twitter accounts @gotrinbago.
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T&T Tourism News
STAY TO GET AWAY Just in time for the 2016 August vacation, the TDC is pleased to announce that the Stay to Get Away domestic campaign is back and set to run from August 1st to 31st. A timely and cost-effective initiative, Stay to Get Away is loaded with excellent deals and activities for everyone – families seeking a cost-effective and fun-filled vacation, couples looking for a romantic getaway and the discerning university student in search of an adrenaline rush. With a growth in household trips of 1.1% and the number of households taking trips increasing by 5.2%, the TDC is reintroducing this dynamic local campaign to improve the status and reach of domestic tourism in Trinidad and Tobago.
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Through partnerships with the Small Tourism Accommodation Owners’ of Trinidad and Tobago (STAOTT), Public Transport Services Corporation (PTSC), National Trust of Trinidad and Tobago, Lopinot Tourism Association, Professional Airline Training Solutions, and the Trinidad and Tobago Tourist Transport Service Association, many small and medium businesses have come on board, offering unbeatable rates for the Stay to Get Away Campaign. For a full list of participating accommodation providers, hotels, tour operators and additional information on the Stay to Get Away Campaign, be sure to follow the Tourism Development Company Limited on Facebook or log on to the TDC’s corporate website at www.tdc.co.tt
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This vacation,
experience Trinidad and Tobago like a tourist. Enjoy special local-resident rates on accommodation and exciting tours to explore our beautiful islands. Great family fun and adventure await when you
stay to get away.
T&T DOMESTIC TOURISM CAMPAIGN
ACCOMMODATION SAMISE VILLA
BAYVILLE HOLIDAY APARTMENT
47 St. Anns Road, St. Anns, Port of Spain Single Occupancy TT$300.00 (inclusive of breakfast & wifi) Double Occupancy TT$575.00 (inclusive of breakfast & wifi) Tel: (868) 682-9589 or (868) 283-9837 Email: samisevilla@gmail.com Website: www.samisevilla.com Facebook page: www.facebook.com/Samise.Villa
28 Bay Road, St. James, Port of Spain Single Occupancy: TT$360.00 (inclusive of taxes & breakfast) Double Occupancy: TT$480.00 (inclusive of taxes & breakfast) Tel: (868) 622-5750 or (868) 369-5777 Email: stayatbayvilla@gmail.com Website: www.stayatbayvilla.com
INNA CITI PLACE
Corner Market & Charlotte Streets, St Joseph Two Bedroom Apartment (2-4 persons): TT$ 600.00 (per apartment/ per night) Three Bedroom Apartment (3-6 persons): TT$ 800.00 (per apartment/per night) Tel: (868) 786-2792 Email: designresortsltd@gmail.com Website: www.firstcapitalapartments.com
15 Gaston Johnson Street, Woodbrook Single Occupancy: TT$360.00 (inclusive of taxes & breakfast) Double Occupancy: TT$360.00 (inclusive of taxes & breakfast) Triple Occupancy: TT$450.00 (inclusive of taxes & breakfast) Quad. Occupancy: TT$520.00 (inclusive of taxes & breakfast) Tel: (868) 622-0415 or (868) 683-6132 Email: innacitiplace@yahoo.com Website: www.inna-citi-place.com Facebook page: www.facebook.com/innacitiplace Note: Tour added on request at an additional cost.
VILLA SHALOM
75 Pelham Street, Belmont, Port of Spain Single Occupancy: TT$200.00 (inclusive of taxes & breakfast) Double Occupancy: TT$300.00 (inclusive of taxes & breakfast) Tel: (868) 621-0138 or (868)776-3046 Email: villashalom@yahoo.com Website: www.villashalom.com
VILLA DE ROSE GUEST HOUSE LTD.
3A Borde Street, Port of Spain Single Occupancy: TT$360.00 (inclusive of taxes) Double Occupancy: TT$480.00 (inclusive of taxes) Tel: (868) 469-7071, 683-9115 or 374-5001 Email: villaderose@yahoo.com Website: www.villaderosett.net
75 Benjamin Street, Diego Martin Single Occupancy: TT$250.00 (inclusive of taxes) Double Occupancy: TT$400.00 (inclusive of taxes) Triple Occupancy: TT$500.00 (inclusive of taxes) Quad Occupancy: TT$550.00 (inclusive of taxes) Tel: (868) 221-0876 or (868) 494-8432 Email: cathy@dlimeinn.com Website: www.dlimeinn.com Note: Chaguaramas Package includes a tour to Macqueripe Beach and the Bamboo Cathedral. Breakfast at D’Lime and Lunch and a game of pool at the Water Wheel Restaurant is included. Cost $200 per person.
217 Barbara Street, Cleaver Road, Arima Single Occupancy: TT$270.00 (inclusive of taxes & breakfast) Double Occupancy: TT$ 450.00 (inclusive of taxes & breakfast) Tel: 1-868-642-8739 Email: ixoraplace@gmail.com
31 Grenada Avenue, Federation Park, Port of Spain Single Occupancy: TT$360.00 (inclusive of taxes, breakfast and except on Saturday, city tour) Double Occupancy: TT$475.00 (inclusive of taxes, breakfast and except on Saturday, city tour) Tel: (868) 628-6730 or 717-7207 Email: chezjeanbed@gmail.com
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10 Valerie Road, #2, Boissiere, Maraval Single Occupancy: TT$ 300.00 (inclusive of taxes & breakfast) Double Occupancy: TT$ 420.00 (inclusive of taxes & breakfast) Tel: (868) 622-3813 or (868) 461-8601 Fax: (868) 622-3813 Email: info@carolynsview.com Website: www.carolynsview.com
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HERITAGE AND HISTORY ON THE SEA THE NATIONAL TRUST OF TRINIDAD AND TOBAGO
TEL: 225-4750 | WEB: www.nationaltrust.tt Western Isles Boat Tour Take this tour to get a history lesson on the sea with experienced tour guides aboard a safe and comfortable water taxi.
T&T DOMESTIC TOURISM CAMPAIGN
PRICE: $75
Nelson Island Heritage Tour Learn about the use of the island by the Spanish and British colonial rulers, the experience of the East Indian indentured labourers, and the detention of Tubal Uriah Buzz Butler and the 1970 Black Power activists and much more!
PRICE: Adults $200 | Children $100
For tickets, call: National Trust Office, 68-70 Sackville Street, Port of Spain: 225-4750 Water Taxi Terminal North: 624-3281 | Water Taxi Terminal South: 800-4987
LET’S GO TO LOPINOT LOPINOT COUNTRY STYLE COMMUNITY TOURISM
TEL: 384-5169 OR 669-8647 Agua Viva / Farmer Nipper’s Mixed Farm Experience Sharpen your fishing skills with a ‘catch and release’ fishing experience at the Agua Viva Tilapia Farm. Next, live the farmer’s life for a few hours at Farmer Nipper’s Mixed Farm. Experience an active farm with chickens, cocoa trees and seasonal produce.
PRICE: Adults $65 | Children $25
Tree to Bar Chocolate Making Experience Satisfy your curiosity (and your sweet tooth!) with a lesson on how to make chocolate at Café Mariposa. Follow the entire process from the tree to the chocolate bar, plus, you get to keep one of the 70% dark chocolate bars as a token!
PRICE: Adults $50 | Children $25
The Ultimate River Lime Dine at the river in La Pastora Village with the Boneo Family for a grand community tourism experience. Food cooked on a fireside, dining under a waterside shed and a guesthouse for changing clothes are all included in the cost.
PRICE: $170
For bookings, call: 384-5169 or 669-8647
LOPINOT TOURISM ASSOCIATION
TEL: 680-5423 | EMAIL: donnamora37@gmail.com Marin Gomez Great House Tours (Count de Lopinot House / Estate) Journey back in time as you tour the jail house and view the tree where it is believed slaves were hanged. The Martin Gomez Cave Tour Martin Gomez, a local historian, storyteller and parandero discovered the cave at the age of eighteen. Join him as he tours the cave like the first time he saw it! Cocoa Estate Tour (by request) So you think you can dance, but can you “dance the cocoa”? Experience cocoa dancing just like the old days, done to the sounds of sweet parang music. PRICE (per tour): Adults $65 | Children $50 For bookings, call: 680-5423
THRILL OF A LIFETIME ! PRO ATS - PROFESSIONAL AIRLINE TRAINING SOLUTIONS
TRINIDAD & TOBAGO TOURIST TRANSPORT SERVICE ASSOCIATION
TEL: 623-4419 / 683-7934 / 681-3132 WEB: www.trinidad-tobago-transport-service-association.com Chacachacare Experience Sail aboard a multi-purpose vessel to the island of Chacachacare. Visit the island’s Salt Pond for a swim and relax for the day with friends and family.
PRICE: Adults $225 | Children $120
North Coast Cooler Cruise Hop aboard a multi-purpose vessel for a scenic ride to the North Coast. Visit Saut D’Eau Bay for a leisurely swim, before proceeding to Paragran Bay, then to Maracas Bay. Bring your cooler and enjoy the fun!
PRICE: Adults $250 | Children $150
To book, call: 623-4419 | 681-3132 | 683-7934 or visit the Cruise Complex, Port of Spain, Monday to Friday from 7am to 3pm. Notes: • Assembly point: Cruise Ship Complex, Wrightson Rd, Port of Spain • Assembly time: 8:30am • Tours start at 9am and return at 4pm every Friday, Saturday and Sunday. • Payment is required by Wednesday of each week prior to the weekend of the selected tour. • Walk with towels, change of clothing and garbage bags.
KNOW YOUR COUNTRY TOURS
PUBLIC TRANSPORT SERVICES CORPORATION (PTSC)
TEL: 623-2341-4 EXT 9302 / 624-9839 / 462-5503 | EMAIL: ljordan@ptsc.co.tt Cross Country Harry’s Waterpark Fun for the entire family awaits at Drive across Trinidad from Port of Spain Harry’s Waterpark in Tabaquite. to Princes Town via Naparima Mayaro Walk with your sunblock, your towel Road. Exit through Sangre Grande and and your bathing suit but leave your take a dip at Mayaro Beach. cares behind. Tour departs Port of
PRICE: $100
La Brea Pitch Lake Often called the ‘Eighth Wonder of the World’, a visit to only one of only two natural pitch lakes in the world will both excite and educate you. Start the journey at Port of Spain and see many sites along the way.
PRICE: $60
Clifton Hill Beach Journey from Port of Spain to the lively southern borough of Point Fortin, where you will spend a leisurely day at Clifton Hill Beach.
PRICE: $90
TEL: 682-1439 / 270-1253 / 692-7226 | WEB: www.pro-ats-intl.com Flight Simulation Experience the "Thrill of a Lifetime”! Designed for any age and experience level, soar to new heights while flying in a B737 Flight Simulator. Assume the role of a pilot with realistic cockpit controls and visuals. Choose your airport and weather conditions, take control of your cockpit and soar! The experience is exhilarating, challenging and fun. Address: Lot 25, Reserve Road, Trincity Business Park, Trincity. PRICE: $499 For bookings, call: 682-1439 | 270-1253 | 692-7226
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Toco Lighthouse Lighthouses were once important for guiding marine vessels away from the shore line. Now a beacon of national heritage, the lighthouse at Pt. Galera was officially opened on November 1st 1897 and is today considered a historical monument in the village of Toco.
Spain at 9:00am sharp.
PRICE: $60
El Socorro Wildlife Sanctuary / Caroni Bird Scantuary If you are an avid bird watcher, a casual observer or just love nature, a visit to the Caroni Bird Sanctuary is just right for you. The tour starts on land and continues on water and you should bring your camera, binoculars, insect repellent and enthusiasm!
PRICE: $60
Prices cover round trip transportation per person. Additional cost to enter some sites. For tickets, call: 623 2341/4 ext 9302 or 624 9839 or visit the Marketing Department located east of the head office at South Quay Port of Spain.
PRICE: $90
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Calendar Of Events
AUGUST
16th - 25th September, 2016
26th - 31st August, 2016
Facebook: /TnTRestaurantWeek
Trinidad Restaurant Week
Tobago Restaurant Week
20th - 27th September, 2016
Facebook: /TnTRestaurantWeek
Trinidad & Tobago Film Festival 2016 Website: www.ttfilmfestival.com Tel: 868 621-0709 / 868 621-3473 Email: hello@ttfilmfestival.com
Public Holiday
Trinidad and Tobago Independence Day Parade 31st August, 2016
Public Holiday
Republic Day – 24th September, 2016
SEPTEMBER
26th September - 2nd October, 2016
Tobago International Cycling Classic
9th – 11th September, 2016
South Caribbean Open Golf Tournament Time: To Be Announced Venue: Tobago Plantation Golf and Country Club, Hampden Road, Lowlands Contact: Tobago Golfers Association 868 681 0754; Trinidad and Tobago Golf Association (TTGA) 868-629-7127
Contact: Jeffrey Charles Tel: (868) 680 -1214 Email: jeffreycharles57@hotmail.com Website: www.trinbagowheelers.com
30th September - 2nd October, 2016
Tobago Open Golf Tournament
Time: 7:00 am - 6:00 pm Venue: Tobago Plantations and Country Club, Lowlands Contact: Trinidad and Tobago Golf Association (TTGA) Tel: 868 629-7127
10th September, 2016
3rd Annual Chocolate Day Time: 8:00am - 12:00pm Venue: Green Market, Saddle Road, Santa Cruz Contact: www.greenmarketsantacruz.com
Tourism Corner Look out for the Tourism Corner every Tuesday in the Lifestyle Section of the Trinidad Express. An extension of the TDC’s and Ministry of Tourism’s Communication efforts, the Tourism Corner will cover Trinidad and Tobago’s burgeoning tourism sector and feature new initiatives, projects and programmes which impact the industry.
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What’s happening?
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FEATURED EVENTS
TDC’s STAR Hashtag Campaign 1
The Service. Training. Attitude. Respect (STAR) programme is a unit within the TDC. STAR, which stands for “Service. Training. Attitude. Respect.” was launched in October 2010. The programme is designed to ensure that Trinidad and Tobago develops and sustains a competitive position as a world-class tourist destination. STAR supports and advances a culture of service excellence within our tourism sector and beyond. The programme focuses on the three Ps of customer service i.e. People, Process and Promise and is open to all tourism professionals and organisations, as well as organisations in the retail, food & beverage and entertainment sectors. 4,000 tourism professionals across 90 organisations in the sector in the last five years have benefited from STAR training. However, there is still a great need to recognise and reward tourism professionals for providing great customer service.
Hashtag Campaign The TDC’s STAR Hashtag Campaign is expected to highlight the importance of the promotion of our destination to the general public while recognising and rewarding tourism professionals for providing great service. The campaign runs from August 1st - October 31st, 2016. See rules to the competition.
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When you STAR everyone Wins!
in the #tntisstarservice CAMPAIGN RULES Follow us on social media Facebook: IslandsofTrinidadandTobago Instagram: @gotrinbago Twitter: @gotrinbago Take a selfie with the tourism service professional whom you believe provided service delivery excellence. Upload the photo on Facebook, Instagram or Twitter including the full name of the tourism service professional, the name of the company at which he or she works and #tntisstarservice.
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Every month the top 5 photos with the most votes will be judged and two (2) will be eligible to win.
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Both the photo submitter and the tourism service professional captured in the photo will receive prizes valued at US $150.00.
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Promotion ends on October 31st, 2016.
Visit our Facebook page IslandsofTrinidadandTobago for more details.
IslandsofTrinidadandTobago
@gotrinbago
@gotrinbago
www.tdc.co.tt
This promotion was approved by the NLCB
Spotlight THE GREAT CRATE RACE The Trinidad and Tobago Great Crate Race attracted avid boat builders and fun seekers in search of an adrenaline rush to the Chaquacabana Beach Resort in Chaguaramas on Saturday 16th July. Described as a fusion of a homemade boat race and an authentic Caribbean lime, the Great Crate Race is a unique event where teams work together to construct a vessel and compete for over $30,000 in cash and prizes. This year marked the sixth edition of the race which has become increasingly popular among competitive sportsmen and women hoping to take home first place, co-workers eager to improve office relationships and advertise their company and university students and young people eager to have a good time.
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Statistics Corner
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contact information LOCAL AND INTERNATIONAL
LOCAL
India – Beautiful Planet Ms Beena Menon and Ms Huzan Fraser Tel: +91 22 3296 1624 or +91 22 3296 1725 Email: beena@beautifulplanet.co.in huzan@beautifulplanet.co.in
Tourism Development Company Limited Level 1, Maritime Centre #29 Tenth Avenue, Barataria Republic of Trinidad and Tobago Tel: (868) 675-7034-7
Scandinavia – Spirit Company Ms Christine Engen, CEO Tel: +45-3311-5600 Email: marketing@unitedspiritnordic.com
Piarco International Airport Office Tel: (868) 669-5196/6044, (868) 800-4TNT Email: info@tdc.co.tt
United States of America-Public Relations
Ministry of Tourism
Cheryl Andrews Marketing Communications Ms Cheryl Andrews, President Ms Jennifer Johnson, Director, Client Development Tel: 1-305-444-4033 Email: cheryl@cam-pr.com jennifer@cam-pr.com
Levels 8 & 9, Tower C, International Waterfront Complex 1 Wrightson Road, Port of Spain Trinidad and Tobago Tel: (868) 624-1403, 624-3151, 624-4792, 625-0963 Fax: (868) 625-1825, 625-3894 Email: mintourism@tourism.gov.tt touresearch@tourism.gov.tt
United States of America-Marketing Travel Marketing Network Mr Tim Grace Ms Jill Jones Ms Tracy Bell Email: tim@thetravelmarketingnetwork.com jill@thetravelmarketingnetwork.com tracy@thetravelmarketingnetwork.com
Division of Tourism and Transportation, Tobago 12 Sangster’s Hill, Scarborough Tel: 868- 639-5126 Fax: 868-639-4369
Tourist Information Office Crown Point International Airport. Phone: 868-639-0509 Cruise Ship Complex, Scarborough Phone: 868-635-0934 Website: www.visittobago.gov.tt
United Kingdom – Advantage Management Group Mr Darrin Des Vignes – Account Manager Tel: + 44 (0) 844 846 0812 Email: darrin@amgltd.biz
INTERNATIONAL Canada – AVIAREPS TOURISM CANADA
Send us your feedback: info@tdc.co.tt
Ms Allison Ferguson Tel: 1-416-561-8243 Email: aferguson@aviareps.com
Social Media Links
Germany – AVIAREPS AG
www.facebook.com/islandsoftrinidadandtobago/ #gotrinbago @gotrinbago
Ms Franziska Meier – Marketing Manager jluebke@aviareps.com
www.tdc.co.tt
www.tdc.co.tt
PANTONE COLOURS #009B67 340 C #ED037C 213 C
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August 2016 Issue
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