Takeaways
Here are seven tips shared by our CXO subject-matter experts. ☑ Get out of the echo chamber. It’s easy for the person who’s most enthusiastic about a given topic to influence the thinking of others. Create space for multiple perspectives. Build an ecosystem of learners. ☑ Take a people-centric approach to IT. Whether building services for employees or constituents, get their feedback throughout the development process to ensure it reflects both their needs and their way of working. ☑ Look out for ethical pitfalls. AI and analytics, in particular, have the potential to do harm, undermining privacy protections, embedding unintended biases into programs and dehumanizing government services. Ethics is essential to the IT curriculum. ☑ Always ask: Who’s being left behind? When developing digital services, think about who might lack the tools or opportunity to use those services. How are you meeting their needs? ☑ Focus on the intersection of IT and management. IT tools and systems need to be deployed within a larger management framework that includes policy, training and change management plans. ☑ Speak in plain English. IT is a rat’s nest of acronyms and lingo. When talking to people who lack your own expertise on a topic, find ways to make that topic accessible to them. ☑ Invest in continuous learning. You don’t have to become an expert in every subject, but you need to keep up with what’s driving changes in your agency. The good news is that virtual learning has become ubiquitous.
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