Takeaways

Here are seven tips shared by our CXO subject-matter experts.

☑ Get out of the echo chamber.

It’s easy for the person who’s most enthusiastic about a given topic to influence the thinking of others. Create space for multiple perspectives. Build an ecosystem of learners. ☑ Take a people-centric approach to IT.

Whether building services for employees or constituents, get their feedback throughout the development process to ensure it reflects both their needs and their way of working. ☑ Look out for ethical pitfalls.

AI and analytics, in particular, have the potential to do harm, undermining privacy protections, embedding unintended biases into programs and dehumanizing government services. Ethics is essential to the IT curriculum.

☑ Always ask: Who’s being left behind?

When developing digital services, think about who might lack the tools or opportunity to use those services. How are you meeting their needs?

☑ Focus on the intersection of IT and management.

IT tools and systems need to be deployed within a larger management framework that includes policy, training and change management plans. ☑ Speak in plain English.

IT is a rat’s nest of acronyms and lingo. When talking to people who lack your own expertise on a topic, find ways to make that topic accessible to them. ☑ Invest in continuous learning.

You don’t have to become an expert in every subject, but you need to keep up with what’s driving changes in your agency. The good news is that virtual learning has become ubiquitous.

ABOUT CARAHSOFT

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.

Visit www.carahsoft.com, follow @Carahsoft or email sales@carahsoft.com for more information.

THANK YOU

Thank you to Carahsoft, GitLab, Hewlett Packard Enterprise, Radiant Logic and SolarWinds for their support of this valuable resource for public sector professionals.

ABOUT GOVLOOP

GovLoop’s mission is to inspire public sector professionals by serving as the knowledge network for government. GovLoop connects more than 300,000 members, fostering cross-government collaboration, solving common problems and advancing government careers. GovLoop is headquartered in Washington, D.C., with a team of dedicated professionals who share a commitment to the public sector. For more information about this report, please reach out to info@govloop.com.

govloop.com | @govloop

AUTHOR

John Monroe, Director of Content Pearl Kim, Staff Writer Mark Hensch, Senior Staff Writer Nicole Blake Johnson, Managing Editor

DESIGNER

Calista Lam, Jr. Graphic Designer

Carahsoft offers numerous solutions to help public sector agencies modernize operation. These solutions are available through Carahsoft’s reseller partners on a variety of contracts including Carahsoft’s GSA Schedule 70, SEWP V, ITES-SW2, NASPO ValuePoint, NCPA, OMNIA Partners and numerous State and Local contracts. Learn more at carahsoft.com. See the latest innovations in Government IT from Carahsoft’s vendor partners at carahsoft.com/innovation.

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