Designing a tailored selection solution for retail staff
The issue They are a very successful and well-known brand and whilst applicants were plentiful, they wanted to ensure that they recruited the best candidates for their instore Sales Consultants whilst also reducing attrition.
The solution This benchmarking system became an integrated part of their online recruitment platform. A research study
aspects of personality that were predictive of performance. This particular psychometric system transposes personality data into competency ratings providing overall measures of “competency potential� indicating whether natural temperament and dispositions aid or impede performance. For example, some of the competencies required by the more successful sales consultants included being more driven, goal focused and self assured.
The results The interview questions that were created by PCL related hiring managers. Whilst ongoing reviews of the tailored system are continuous and thorough, the organisation more likely to succeed.
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