link DECEMBER 2015 TOWER BARRACKS & ROSE BARRACKS
OLIVER LIBRARIES ACS WILD B.O.A.R.
Happy Holidays
EDITORIAL | MWRlink USAG Bavaria Family and MWR Marketing B539 Hasting Street, Tower Barracks DSN 475-8654, CIV 09641-83-8654 bavariaMWR.marketing@mail.mil Information was correct at time of publishing. Check with activities for possible changes. Photo Sources | www.shutterstock.com; www.thinkstock.com; private; file photos; MWRBrandcentral Connect with us: www.grafenwoehr.armymwr.com www.facebook.com/BavariaMWR
FAMILY AND MWR PHONE DIRECTORY TOWER BARRACKS
ROSE BARRACKS
Civilian Prefix 09641-83-XXX
Civilian Prefix 09662-83-XXX
Family and MWR Directorate, B539 Army Lodging, B619 Arts & Craft Shop, B607 Automotive Skills Center, B528 Bavaria Stüb’l, B209 BOSS, B150 Bowling Center, B612 Child Development Center, B260 FCC Provider Coordinator, B539 Java Cafe’ Bar & Grill, B612 Library, B445 NAF Civilian Personnel, B539 Performing Arts Center, B103 Physical Fitness Center, B170 School Liaison Officer, B539 Tower View Conference Center, B209 Value Added Tax (VAT) Office, B539 Warrior Zone, B153 Wild B.O.A.R. Outdoor Recreation, RC600 Youth Sports & Fitness, B547 Hunting, Fishing & Sport Shooting, RC600
475-1350 475-1700 475-6101 475-6239 475-6200 475-8822 475-6177 475-7180 475-7684 475-8252 475-1740 475-6886 475-6426 475-9007 475-1770 475-6200 475-1780 475-4309 475-8529 475-6655 475-8529
Army Lodging, B275..................................................475-1700 Automotive Skills Center, B711.................................476-2521 Bowling Center, B2201..............................................476-2576 Child Development Center, B2234............................476-2651 School Age Center, B2237.........................................476-3144 Java Cafe’, B607......................................................... 476-2360 Library, B2222............................................................ 476-1740 Parent Central Services, B224...................................476-2760 Physical Fitness Center, B323....................................476-2214 ristorante Rosalia’s, B227..........................................476-3699 Special Events Coordinator, B607..............................476-2948 The Zone Sports Bar, B607........................................476-2460 Warrior Zone, B607................................................... 476-2942 Youth Center, B1706..................................................476-3144
NETZABERG
Civilian Prefix 09641-83-XXX Child Development Center, B9010............................475-9478 School Age Center, B9010.........................................475-9490 Youth Center, B9080..................................................475-9393
Events in this publication sponsored by:
No DOD, Army or Federal endorsement is implied.
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ARMY COMMUNITY SERVICES
ACS WILL CLOSE AT NOON ON DECEMBER 11 ACS CLOSED: DECEMBER 25 & JANUARY 1
ACS FEATURED EVENTS AND PROMOTIONS IN DECEMBER. VISIT OUR WEBSITE FOR MORE DETAILS. DECEMBER 1: • • •
"It Takes Two" Marriage Enrichment, Rose Barracks B151, 8:30 a.m. - 3:30 p.m. Toddler Play Group, Tower Barracks Chapel Annex, 9:30 - 11 a.m. Newborn Network, , Rose Barracks B322, 11:30 a.m. - 1 p.m.
DECEMBER 2 • •
"It Takes Two" Marriage Enrichment, Rose Barracks B151, 8:30 a.m. - 3:30 p.m. Toddler Play Group, Rose Barracks Chapel Annex, 9:30 - 11 a.m.
DECEMBER 3: • • •
"It Takes Two" Marriage Enrichment, Rose Barracks B151, 8:30 a.m. - 3:30 p.m. Parental Yoga, Rose Barracks B221, 10-11 a.m. Bowling with EFMP, Tower Barracks Bowling Center B612, 4-6 p.m.
DECEMBER 4: •
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Discover Your Neighborhood & Christmas Market: Amberg, 9 a.m. - 3 p.m. (Bus departs Tower Barracks B244 8:30 a.m. and Rose Barracks B322 9 a.m. Financial Friday, Tower Barracks B244 Room 126, 9 a.m.-4 p.m.
DECEMBER 7: •
Espresso Yourself, Rose Barracks B322, 9 - 10 a.m.
DECEMBER 8: • • • •
Kick the Pressure, Rose Barracks B322, 9:30-10:30 a.m. Toddler Play Group, Tower Barracks Chapel Annex, 9:30 - 11 a.m. Newborn Network, Rose Barracks B322, 11:30 a.m. - 1 p.m. Cutting Costs, Rose Barracks B322, noon-1 p.m.
DECEMBER 9:
• •
Toddler Play Group, Rose Barracks Chapel Annex, 9:30 - 11 a.m. AFTB L-1: Leadership Through Understanding Needs, Rose Barracks B221 Room 206, 9:30 - 11 a.m.
DECEMBER 10: • • • •
Raising Resilient Children, Rose Barracks B322, 9 - 10:30 a.m. Parental Yoga, Rose Barracks B221, 10-11 a.m. Successful PCS Moves, Rose Barracks B322, 1-2 p.m. Get A Grip, Rose Barracks B221, 2-4 p.m.
DECEMBER 11: •
Financial Friday, Tower Barracks B244 Room 126, 9 a.m.-noon
DECEMBER 14: •
Espresso Yourself, Rose Barracks B322, 9 - 10 a.m.
• •
A Globetrotter's Guide to Germany, Rose Barracks B322, 1:30-2:30 p.m. Europe on a Dime, Rose Barracks B322, 3-4 p.m.
DECEMBER 17 • •
Prenatal Yoga, Rose Barracks B221, 10-11 a.m. Bowling with EFMP, Rose Barracks Bowling Center, 4 - 6 p.m.
DECEMBER 18 •
• •
Discover Your Neighborhood & Christmas Market: Weiden, 9 a.m. - 3 p.m. (Bus departs Rose Barracks B322 8:30 a.m. and Tower Barracks C244 9 a.m. Financial Friday, Tower Barracks B244 Room 126, 9 a.m.- 4 p.m. Couponing, Tower Barracks B244, noon - 1 p.m.
DECEMBER 22 •
Toddler Play Group, Tower Barracks Chapel Annex, 9:30 - 11 a.m. Newborn Network, Rose Barracks B322, 11:30 a.m. - 1 p.m.
DECEMBER 15:
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DECEMBER 23:
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Toddler Play Group, Tower Barracks Chapel Annex, 9:30 - 11 a.m. Newborn Network, Rose Barracks B322, 11:30 a.m. - 1 p.m. Couponing, Rose Barracks B322, 1-2 p.m. EFMP Support Group, Rose Barracks B322, 3-4 p.m.
DECEMBER 16: • • • •
Toddler Play Group, Rose Barracks Chapel Annex, 9:30 - 11 a.m. Citizenship and Immigration Workshop, Rose Barracks B322, 10 a.m. - noon AFTB Birthday Celebration, Rose Barracks B322, 11:30 a.m.-1 p.m. EFMP Holiday Mixer, Rose Barracks B322, 2-4 p.m.
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Toddler Play Group, Rose Barracks Chapel Annex, 9:30 - 11 a.m.
DECEMBER 29: • •
Toddler Play Group, Tower Barracks Chapel Annex, 9:30 - 11 a.m. Newborn Network, Rose Barracks B322, 11:30 a.m. - 1 p.m.
DECEMBER 30: •
Toddler Play Group, Rose Barracks Chapel Annex, 9:30 - 11 a.m.
For more information on our services, please give us a call at DSN 476-2650, CIV 09662-83-2650
B322 ROSE BARRACKS B244 TOWER BARRACKS Tower Barracks and Rose Barracks • 3
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Wild B.O.A.R. Bavaria Outdoor Adventure & Recreation
GRAFENWOEHR EQUIPMENT RENTALS
Alpine Skiing, Snowboarding, Seasonal Rentals, Maintenance and Family Rental Rates.
CLIMBING HALL
The perfect place to train for the challenging climbing in Bavaria. We offer bouldering, top rope climbing, sport lead climbing and belay certification classes.
PAINTBALL
Whatever your taste is: Paintball, Speed Ball or Woodland we have you covered. With our woodland courses, private groups or military units can enjoy a quality activity. This activity is by reservation only and a two week notification is required for scheduling.
HUNTING, FISHING & SPORT SHOOTING TRAP & SKEET RANGE
No weapon license is required to use any of the ranges. If you don't have your own weapon or a bow to use you can rent one. Ranges are open every other weekend. The trap and skeet range is located off of One Community Road close to Camp Algier. The Pistol, Rifle & Archery ranges are at range 116. Only cash and euro accepted at these facilities.
Winter Hours (November - March) Saturday & Sunday: 10 a.m. - 4 p.m.
Rifle, Pistol & Bow Ranges December 12, 13 & 27
SCUBA DIVING
Try Scuba Pool: December 1, 15 & 29 Open Water Diver Certification: November 30-December 19 Advanced Adventure Diver: December 12 & 19 Discover Local Diving: December 19 Dive 4 Life
CABIN RENTALS SIZES & RATES
Tower Barracks, Minimum Stay: Two Nights • 2 Bedroom Cabin (sleeps 5) Day: $125 | Week: $650 • 3 Bedroom Cabin (sleeps 7) Day: $145 | Week: $725 Rose Barracks, Minimum Stay: Two Nights • 2 Bedroom Cabin (sleeps 4) Day: $85 | Week: $420 • 3 Bedroom Cabin (sleeps 6) Day: $95 | Week: $490
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NEW SPECIALS: Monday: Burger Day Tuesday: Schnitzel Day Thursday: Bavaria Day Friday: Fish or Chicken Day Saturday & Sunday: Family Day Open Monday - Saturday: 11 a.m. - 3 p.m. Closed Wednesdays and Sundays Closed December 23 - January 20
The Christmas Markets in Europe are romantic and festive -- a great treasure trove for real traditional handmade crafts. Every visitor will find a “little something”! You can watch the carvers, glass-blowers and bakers in action at the market.
MUNICH December 5 Cost: $49 per adult; $39 per child (3-12); $10 per child under 3
LEIPZIG December 13 Cost: $39 per adult; $29 per child (3-12); $10 per child under 3
PRAGUE December 6 Passport Required. Cost: $59 per adult; $49 per child (3-12); $10 per child under 3
DRESDEN December 20 Cost: $49 per adult; $39 per child (3-12); $10 per child under 3
ROTHENBURG December 12 Cost: $49 per adult; $39 per child (3-12); $10 per child under 3
Contact and Register: Wild B.O.A.R. Leisure Travel RC600 Tank Road, Tower Barracks DSN 475-8529 CIV 09641-83-8529 PASSPORT guide featuring all trips and adventures available at Wild B.O.A.R. - Bavaria Outdoor Adventure & Recreation
Sign-up: https://webtrac.mwr.army.mil/webtrac/Grafenwoehrrectrac.html
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LIBRARY
Story Time Art
Wednesdays, 10-11:30 a.m., Rose Barracks Library Thursdays, 10-11:30 a.m., Tower Barracks Library
Holiday Card Crafting Family Event
Rose Barracks Library, December 1, 4 - 5:30 p.m. Tower Barracks Library, December 3, 4 - 5:30 p.m. You have friends and family that would love to receive a little holiday cheer and we have a family event that will help you send some. Visit the Libraries and create your own holiday greeting cards. We’ll have all the supplies necessary for you and your family to stamp, stencil, cut, paste, color, punch, and glitz up to 2 cards per person. All you’ll need to stay in touch with distant family and friends is a stamp! Space is limited and pre-registration by November 30 is required. Get all the information you need to make a memorable holiday. We offer a wide variety books, DVDs, and music CDs to help you learn a new crafting skill, get ideas for homemade gifts, or host a holiday party.
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Join us as we team with CYSS SKIESUnlimited Program and the Heart & Home Craft Shop for a morning of art instruction from a professional art teacher. "Story Time Art" is for children 2-5 and their parents. Library has reference books available if needed. Registration is through CYSS Parent Central Services.
Military History Group Battle of the Milvian Bridge December 9, 5:30-6:30 p.m. in the Tower Barracks Library. New members and presenters are always welcome!
Displays • Holiday customs and traditions around the world
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LING W O B S.
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DART TOURNAMENT December 4, 7 p.m.
FIFA TOURNAMENT December 19, 7 p.m.
8 Pin No Tap Tournament – December 17; 6-9 p.m. Try something a little different! If you always get 8 or 9 pins down, but can't get that strike, come out and bowl today's special. 8 Pins or more gets you that strike! All other scoring is the same.
EFMP Bowling – December 2; 4-6 p.m. Join in the fun at EFMP bowling and bring the family out for a great night! Bowling is free to Service Members and their families if they are active with the ACS Exceptional Family Member Program.
Mixed League – Thursdays, December 3, 10 & 17; 7 p.m. Joining a league is a great way to get out, meet people and have fun! While the chance to enter a new team into the league has passed, there are plenty of opportunities to substitute on a weekly basis and meet great people while socializing and having fun.
Cosmic/Disco – Fridays, 7-11 p.m. & Saturdays; 2 p.m. - close Come to the club and bowl! Wait! What? Cosmic/Disco lights and music are played throughout the Bowling Center. Enjoy that disco vibe!
Family Day – Sundays; 2-6 p.m. Enjoy some quality family time together. Children bowl free (fee for shoe rental) when accompanied by their parent (must remain in facility). Note: Family Day pricing is not applicable to special functions.
All-You-Can-Bowl Football Sundays; 6-10 p.m. "Rent" a lane for just $40. Up to ten people can bowl on that lane once you "rent" it. This is a bargain and a chance to have an inexpensive night out, while watching the great games brought to you by AFN.
CLOSED DECEMBER 24, 25 & 26 CLOSED DECEMBER 31 AND JANUARY 1
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Rose Barracks Warriors Zone, B607
The Bavaria Stüb’l is the perfect place to enjoy a delicious meal with friends and family − great burgers, sandwiches and Bavarian cuisine.
Enjoy Italian pizza & pasta Menu available at www.grafenwoehr.armymwr.com TAKE OUT SERVICE: DSN 476-3699 | CIV 09662-83-3699
OPEN FOR LUNCH
Monday - Friday, 11 a.m. - 1 p.m.
JOIN US FOR DINNER
Wednesday - Friday, 5 - 8 p.m. Friday Night BBQ
Serving beef baby back ribs, BBQ pork spare ribs, honey mustard BBQ chicken, beef brisket and BBQ pulled pork sandwich. Entrées served with a side item. The bar is open until 10 p.m. on Fridays.
CLOSED TRAINING HOLIDAYS DECEMBER 28-30 HOLIDAY HOURS: LUNCH ONLY
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IMCOM CHOOSES
EXCELLENCE IN CUSTOMER SERVICE
» A SMILING BARISTA hands out cups of coffee to an early morning crowd. » A YOUTH SPORTS COACH teaches kids how to dribble a basketball. » A COUNSELOR wipes the tears off a surviving family member who recently lost their Soldier. » AN EMPLOYEE helps another co-worker in meeting an important deadline. These are just a few examples of how employees of the U.S. Army Installation Management Command interact with the Army. By Jessica Ryan U.S. Army Installation Management Command
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“The people of IMCOM touch the lives of every soldier, family member and civilian on every installation every day,” said IMCOM Command Sgt. Maj. Jeffrey Hartless. “No other command can say that.”
“We want to make each and every one of those contacts a positive one,” he continued. For members of the G9 Family and Morale, Welfare and Recreation directorate, quality customer service delivery starts in the employee onboarding process. Employees must complete a mandatory training called “Operation Excellence,” a course run by the College of Installation Management’s School of Service Culture. During the training, employees learn the directorate’s customer service model and then practice delivery techniques in classroom exercises. Each class then culminates with employees making a pledge to choose excellence in serving customers. This pledge is important as most MWR employees interact with external customers on a daily basis and often serve as the faces of the organization. One employee who took the pledge to heart is Raina Goodlow, the youth sports and fitness director for U.S. Garrison Humphreys in South Korea. She believes in providing the best possible service to the youth athletes and their parents. “It’s extremely important for the youth sports program to provide unique opportunities for our Soldiers and families while they are stationed here in Korea,” she said. “We see it as our duty to ensure that we have quality programs and provide the same kind of opportunities that you see in the states.” Goodlow is a part of a team of MWR employees, Soldiers, family members, contractors, civilians and volunteers. Together, they build a successful program, leaving youth participants with memorable experiences as they develop their athletic skills.
For Goodlow’s team, being a part of a participatory culture is important to strengthen programming. The team listens to the customers’ feedback and suggestions. “We receive a lot of suggestions for new programs or ideas on how to make things more efficient,” she said. “As we continue to grow, we will approach each phase [in our program] in an innovative way that meets the customers’ demands.” Another employee took the OPEX training to heart in a different way. Christine Donovan, of Fort Wainwright, Alaska, taught OPEX training for four years at two military installations in the state. When she took a position outside of MWR, she decided to implement customer service training to her new co-workers and use MWR’s OPEX training as a model. Although her new job in the Plans, Analysis and Integration Office does not involve as much interaction with external customers, Donovan believed that providing excellent service to internal customers -- such as her fellow co-workers -- was just as important. “Each of us has an effect in the organization we work in,” she said. “I strive to educate people [during training] on their personal empowerment when it comes to affecting the culture of their work area.” According to Joanne Hernandez, assistant director in the School of Service Culture, an official customer service training program for appropriated fund employees is in development and planned to be launched in the next fiscal year. The implementation of an enterprise-wide official customer service training program is a step towards building a total service culture, as described by Lt. Gen. David D. Halverson, Assistant Chief of Staff for Installation Management, in a recent white paper on the vision for the College of Installation Management. “It’s important to take care of our internal customers,” Hernandez said. “By taking care of our internal customers, we are building a stronger organization where we can provide the best service to our Soldiers and families.”
For more information about customer service training, contact your garrison’s MWR Operation Excellence coordinator. Non-MWR employees are eligible to sign up for customer service classes on a space available basis.
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