Tom Fuller - Graffiti Sessions - Day 1

TRAINS

The Real Cost Of Damage

December 3rd 2014

History Of Presenter n n

n n n n

Rail Industry For 40 Years British Rail, Network Southeast, Connex South Eastern, Connex South Central, South Eastern Trains Ltd, South Eastern and London Overground.

Production Engineering 27 years Depot Management (including facilities) 3 years Train Environment Metro 5 years Strategic Train Presentation Management 5 years

Graffiti (Damage) n

Graffiti: A drawing or inscription made on a wall or other surface, usually so as to be seen by the public. Often used in the plural.

n

Artist: One, such as a painter, sculptor, or writer, who is able by virtue of imagination and talent or skill to create works of aesthetic value, especially in the fine arts.

n

Vandalism: Wilful or malicious destruction of public or private property.

Easy To Repair ?

……….No!

What Does It Cost £? n n n n

n n n n n

Actual removal of the damage.

Management of the removal process.

Tracking the repair of surfaces after removals.

Effective permanent repair of the panel and paintwork after immediate damage repair.

Franchise transfer residual damage costs.

Service disruption.

Service cancellation.

Revenue reduction.

Security enhancements.

Breakdown Of Cost £? n

n

n

n

Graffiti is included in part of an annual damage and vandalism to trains that costs London Overground in excess of £300k per annum. This is just immediate cost without long-term effect.

The removal cost for graffiti is as high as £150/metre and paint repair as much as £375/metre.

The secondary costs to the vandalism damage which includes paint life reduction and service availability. Currently estimated at £1 million.

Tracking of the repairs and status of repairs is carried out by both third party engineering staff and London Overground engineering staff. Cost £8k per annum.

Customer Expectation n

n

London Overground incur heavy penalties if graffiti damage is not repaired quickly and an example of these penalties is for paint graffiti £500/day per item and for an etched window £100/ day per window.

It is clear that people who rarely travel on the trains would be more inclined to become ‘regular users’ if their experience is a pleasant one. Graffiti damage gives the impression of a hazardous and unsafe environment.