BE EPIC MOMENTS

Moments

Our BE EPIC values of Balance, Empowerment, Enthusiasm, Passion, Integrity, and Consistency are the core of who we are and what inspires us to create experiences worth sharing.

Every day across our resorts, Associates are constantly finding new ways to BE EPIC in all they do as they perform outstanding acts of service.

It’s stories like these that demonstrate our ongoing commitment to providing heartfelt service. Check out some examples of our BE EPIC values in action!

ELISA P. GRAND PACIFIC PALISADES

Aniya F.

FRONT DESK AGENT, GRAND PACIFIC PALISADES Front Desk Agent Aniya Feazell noticed that an elderly Owner, who had mentioned in passing that she’d been awake since 4 a.m. that morning, was also having some difficulty walking. Aniya not only arranged to have the Owner’s room moved closer to the lobby, but she also ordered the Owner a meal, paid for it, and had it delivered to her new room.

Elisa P.

ROOM ATTENDANT, SOUTHERN CALIFORNIA BEACH CLUB When a Front Desk agent was having difficulty communicating with a Spanish-speaking Guest and asked Elisa if she would translate, Elisa gladly stopped what she was doing and came up to the front to speak with the Guest and answer any questions she might have. After the interaction, the Guest had the biggest smile and was so thankful for Elisa’s help.

SAN CLEMENTE COVE

JAMES L.

Frank V.

SAN CLEMENTE COVE A Guest was preparing a turkey on Thanksgiving and wasn’t sure if her oven was working properly. To ease her concerns, Frank went to three different stores in search of an oven thermometer. After no luck finding one, he brought the Guest one from his home. The turkey dinner was a success, and Frank also got to enjoy a delicious plate for his help.

The Entire Team

SAN CLEMENTE COVE When a man crashed while skateboarding down a steep hill near the resort and was knocked unconscious, the entire team at San Clemente Cove acted quickly to assist him. One Associate stayed with him while another ran to bring the resort’s defibrillator, and two others grabbed towels to place around the man’s head until paramedics arrived.

JOEL V.

James L.

GENERAL MANAGER, RIVERPOINTE RESORT Despite already managing RiverPointe Resort in Napa, James also helped manage Tahoe Sands Resort during the busy holiday season. Not only did he cover the front desk for 12 hours at a time, but he also shoveled snow in between shifts! He even volunteered to work Christmas Eve, Christmas Day, and New Year’s, helping Tahoe Sands survive the holidays!

Joel V.

MAINTENANCE TECHNICIAN, TAHOE SANDS RESORT A Guest expressed discontent at being located far away from the BBQ grills. Maintenance Tech Joel Varnum and another Team Member carried a grill from the lakeside of the property all the way across the highway and up a hill to where the Guest was staying, who greatly appreciated the gesture—and got to grill.

Rania R.

GUEST SUPERVISOR, HANALEI BAY RESORT When two Guests were stranded at a local restaurant late at night with no rideshare services or taxis operating during that time, Guest Service Supervisor Rania sprang into action. After her shift, she drove out to Hanalei to pick up the Guests who were so grateful to her for going out of her way and bringing them back to the resort safely.

HANALEI BAY RESORT