@granthamcollege /granthamcollege Grantham College
“welcome“ STUDENT
2014/15
HANDBOOK
CONTENTS 03 04 05 06
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Welcome to Grantham College A welcome from Linda Houtby, Principal & Chief Executive of Grantham College. Calendars College Term Dates (Further Education/Higher Education). Consultation/Open Evenings Consultation Evenings, Open Evenings. Advice & Guidance The Information, Advice, Guidance & Enrolment Team, Interview & Enrolment, Part time students payments, 24+ Advanced Learning Loan, Settling In, Identity Cards, Careers & Higher Education Advice, Student Health Advice, Counselling, Mental Health & Wellbeing Service, Faiths and Beliefs, Learning & Study Support, Problems with IT, Pastoral Support, Grantham College Student Union (GCSU), The StAR Forum, Adult Learner Focus Groups.
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Communicating with College College Email, Virtual Learning Environment (VLE), Telephone, Attendance, Accreditation of Prior Learning (APL) Facilities & Services Learning Resources, e-Learning Centre (ELC) & Library, e-Learning Centre Opening Hours, Library Opening Hours, Using the Library, Art Shop, Cycle Store, Posting Letters, Hair & Beauty Salon, PowerSport Health & Fitness Centre, Membership Rates. Refectory & Retail Services The Refectory, Nixx, The Apple Tree Restaurant, Little Gems, Smoking & Eating Policy. Money Matters 16-19 Bursary Fund and 19+ Discretionary Support Fund, Free College Meals, 24+ Advanced Learning Loan, Career Development Loans (CDL), Finance for Higher Education Students.
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Practical Advice Bus Passes, Accommodation, National Union of Students (NUS). Useful Numbers We have put together a list of contact numbers and email addresses you might find useful. Additional Information Private Property, Insurance, College Property, Alcohol/illegal Drugs, Entry to Examinations, Health & Safety, Attendance, Gambling, Litter, Mobile Phones, Fax Facility. Rights & Responsibilities Substance Misuse Guidelines, Introduction, Definitions, Action, Main Entrance, Confidentiality, Part-Time Employment, What to do if‌ Student Harassment / Anti-Bullying Guidelines Definition, Introduction, The Guidelines, Student Involvement, Charter Summary, Equality & Diversity, Parking, Health & Safety, Mobile Phones, Confidentiality, Smoking & Eating Policies. Student Disiplinary & Code Summary Disciplinary Procedure, Entry to Examinations, Customer Views, Student Academic Appeals Procedure, Data Protection, Student Disciplinary Code Summary, Student Academic Appeals Procedure, Entry to examinations and Customer Views. Awards & Marketing At the end of each academic year Grantham College celebrates the success of its students at the Annual Awards Ceremony. Higher Education There are lots of benefits of studying here, but these are just some of them!
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DEAR STUDENT Welcome to Grantham College from myself, the staff and the governors of the College. I should like to take this opportunity to thank you for choosing Grantham College to undertake your studies during 2014/15. Whether you are a new student, or a returning student, I hope this academic year is a successful year for you – your success is our success, and we want to do everything we can to help you achieve that success. I hope you find Grantham College is a safe and supportive environment that tries its best to put students at the heart of what we do. We are proud of our college, and proud of you.Nevertheless, we can always improve and we welcome your contributions and comments as to how we can do that. In return, we ask you to work hard and to be committed to your studies. We also want you to have fun and to involve yourself in the life of the college – such opportunities include being an active member of the Students’ Union, or participation in sports and recreational activities. We also hope you will get involved in the life of the college and our community through voluntary work, charity fund-raising or paid employment. It’s a competitive world out there, so take the chance to improve your skills and experience and to make your CV stand out from that of others. If there is something we do not currently offer in terms of these opportunities please let us know – we may not always be able to say yes but at least we can explain why.
COLLEGE MISSION
“Inspire, Empower, Achieve”
Most of all, we want you to enjoy your time at Grantham College and to maximise your potential. Our college values are based on respect for one another, honesty and equality of opportunity for all, so please help us to uphold these. Hopefully I will meet you at your induction, however, I am accessible throughout your time with us. You can email me via “Buzz the Boss” on the VLE or pop up to my office on the first floor of the main building. I also conduct frequent “Principal’s Surgeries” around the college where you can tell me what’s going well and maybe what isn’t. I wish you a successful year at Grantham College, and look forward to celebrating your successes with you. Linda Houtby Principal & Chief Executive
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CALENDARS
COLLEGE TERM DATES
FIRST YEAR INDUCTIONS: Wednesday 10 September and Thursday 11 September 2014
AUTUMN TERM TERM
SPRING TERM
SUMMER TERM
Friday Friday 12 12 September September to to Friday 19 December 2014 2014 Friday 19 December
Monday 05 January to Friday 27 March 2015
Half HalfTerm Term
Monday 13 April to Friday 03 July 2015
Half Term Half Term
Half Term Half Term
Monday 16 February to Friday 20 February 2014
Monday 25 May to Friday 29 May 2014
Bank Bank Holidays Holidays Christmas Christmas & & New New Year Year:
Good Good Friday Friday
May May Day: Day
Friday 03 April 2015
Monday 04 May 2015
Easter Easter Monday Monday
Spring Spring Bank Bank Holiday: Holiday
Monday 06 April 2015
Monday 25 May 2015
Monday 27 October to Friday 31 October 2014
Thursday 25 December 2014, Friday 26 December 2014 & Thursday 01 January 2015
HIGHER EDUCATION Autumn term Autumn term
Spring term Spring term
Summer term Summer term
29 September 2014 – 12 December 2014
5 January 2015 – 20 March 2015
13 April 2015 – 05 June 2015
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CONSULTATION & OPEN EVENINGS Parents, guardians and students are invited to the following consultation evenings. The dates for these evenings are:
Consultation Evenings Monday 24 November 2015 4.30pm – 8.00pm ■■ All A Levels – ELC Monday 19 January 2015 4.30pm – 8.00pm ■■ ■■ ■■ ■■
Animal Care – ELC Horse Care – ELC Public Services - ELC Hairdressing and Beauty Therapy – (All Levels) – R&R Salons
Tuesday 20 January 2015 4.30pm – 8.00pm ■■ Construction (All Levels) - ELC ■■ First Level Learning & Future Routes (All Courses) ELC Wednesday 21 January 2015 4.30pm– 8.00pm ■■ Visual, Performing Arts and Media (VPAM) - (All Levels) – VPAM Building ■■ Applied Science – POD1 ELC
Open Evenings ■■ Monday 22 September 2014 5.00pm – 8.00pm ■■ Monday 10 November 2014 5.00pm – 8.00pm ■■ Monday 2 February 2015 5.00pm – 8.00pm ■■ Monday 8 June 2015 5.00pm - 8.00pm
■■ Please note all 14-16 programmes will be invited into their appropriate programme of study.
Thursday 22 January 2015 4.30pm – 8.00pm ■■ ■■ ■■ ■■
Travel & Tourism (All Levels) – ELC Sport (All Levels) – ELC Business (All Levels) – ELC ICT (All Levels) – ELC
Monday 26 January 2015 4.30pm – 8.00pm ■■ ■■ ■■ ■■
Engineering (All Levels) - ELC Motor Vehicle (All Levels) - ELC Health & Social Care (All Levels) – Care Floor Hospitality & Catering (All Levels) – Apple Tree Restaurant.
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ADVICE & GUIDANCE The Information, Advice, Guidance & Enrolment Team
Interview & Enrolment
Based in the main reception area is a team of experienced and qualified members of staff who are there to help by providing a range of services, information and advice. Appointments can be made at the Information, Advice, Guidance & Enrolment (IAGE) desk. The team’s telephone number is 01476 400250.
■■ Whether the course is the right one for you
During term-time the IAGE desk is normally open as follows: ■■ Monday 8.30am - 6.30pm ■■ Tuesday, Wednesday & Thursday 8.30am - 9.15pm ■■ Friday 8.30am - 6.30pm
At your interview you have an opportunity to find out:
■■ Whether the balance of practice & theory would suit you ■■ What the workload would be like & whether there will be any examinations ■■ What the course fees are, what extra costs (if any) will be involved (if applicable) ■■ What kind of help you may be able to get in paying your fees and costs ■■ If you are over 19 course fees will be discussed.
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Payment where required: Payment (where this applies) Fees over £250 may be paid for in instalments. For details please see the Fee Instalment Policy (within Student Policies in the Student Services section of the College Virtual Learning Environment (VLE). Students aged 19-23 working towards or undertaking their first funded Full Level 2 qualification, and students aged 19-23 undertaking their first funded Full Level 3 qualification will have their tuition and initial registration fees paid for them – as long as they do not already have a full qualification at the same level or above. This does not apply to full-cost courses and other course related fees may still apply. a) A Full Level 2 qualification = 5 GCSE at grades A* to C or an NVQ 2 or equivalent b) A full Level 3 qualification = 2 A Levels or an NVQ 3 or equivalent. Full Level 2 or full Level 3 courses are marked in the course guide 24+ Advanced Learning Loan.
24+ Advanced Learning Loan If you are 24 or over you may now qualify for a 24+ Advanced Learning Loan. These loans help you to pay the tuition fees charged by colleges and training organisations. Most students aged 24 and over, studying at Level 3 (e.g. A-Levels/National Diploma) and above, will qualify for these new loans from the UK government. It’s easy to apply, your household income isn’t taken into account and there’s no credit check. You won’t have to pay anything back until your income is over £21,000 a year. 24+ Advanced Learning Loans are similar to Higher Education Loans, but will be introduced for certain Further Education students. You can apply for an Advanced Learning Loan online or by post. Any individual who meets the criteria will be able to apply for a loan whether they’re employed or unemployed – the loan will then be paid directly to the college on your behalf. For further information please contact Jo Bowman, Student Finance Officer on 01476 400281 or email jbowman@ grantham.ac.uk or visit www.gov.uk/ advancedlearningloans
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Settling In If in the first few weeks of a course, you are not sure it is right for you please ask your tutors. An interview with Carol Dyer, the College Careers Advisor, may help you decide whether something else is more suitable. If you are paying for the course and you do decide to withdraw from your course, requests for refunds of the course fees (if applicable) should be made in writing to the main College address, it is not sufficient to tell your tutor of your intention to leave. The Refund Policy is available on the VLE under Student Policies. Please note that this does not apply retrospectively: you cannot stop attending your course and not inform the College, and later claim a refund.
Any student starting a course should be enrolled. If your name is not on the register that means you have not been enrolled and need to do so as soon as possible - you need to come to
the IAGE desk in order to do this. It is possible to enrol in person or over the phone if you are paying by credit or debit card; the same opening times apply. When you enrol make sure you have a picture taken. If you did not have your picture taken when you enrolled (or you enrolled by phone), please go to the IAGE desk to have one taken.
Identity Cards To help with on-site security, identity cards are used. This card also acts as a learning resources membership card and is required each time a student wishes to borrow a book or use an open-access computer. Students who are not issued with a card at enrolment may obtain one from the Information, Advice, Guidance & Enrolment Team. Students should carry their identity card with them whilst on college premises and produce it if asked by a member of staff or security. The identity card will give access to PowerSport Health & Fitness Centre and will be required for certain Student Union activities, including discounts in local shops.
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ADVICE & GUIDANCE Your Attendance The college is committed to helping all students achieve their full potential. All students are expected to attend 100% of their timetabled lessons, and to keep the College informed about any absences (you are informed of this at interview). Therefore if a student does not attend their classes it is important that the Course Leader/ Personal Tutor attempts to find out the reason for non-attendance and if appropriate take steps to ensure there is not a reoccurrence. All students will have their attendance monitored via a class register, however, if a student cannot attend for a genuine reason, guidance and advice will be offered to that student.
Accreditation of Prior Learning (APL) APL is a way of obtaining qualifications by using existing knowledge, skills and experience. If you can provide evidence of your experience you may be able to gain credit through assessment of your portfolio. Please discuss this with your Course Tutor or contact Carol Dyer, the College Careers Advisor.
If you are absent and you have not told us why, we will attempt to get in touch with you. If you have not attended classes for more than four consecutive weeks and have not responded to our attempts to contact you, it will be assumed that you have withdrawn from the course unless there is evidence of an intention to return. Even if there is a valid reason for the absence the college may need to consider whether it is possible for you to continue.
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ADVICE & GUIDANCE Careers & Higher Education Advice The College Careers Service is available to offer careers guidance to every student attending any course. Copies of the College’s Careers Education & Guidance Policy are available in Student Policies in the VLE. Information, advice and support are provided on courses, job and career choices, job hunting and higher education. This includes: ■■ 1:1 guidance with the College Careers Adviser (based in the Advice & Guidance area) ■■ Entitlement to careers education & guidance and activities ■■ Open access to the college careers resources and the careers area on the VLE ■■ Support in producing career plans & planning for the future. Appointments can be made with the College Careers Advisor, Carol Dyer, or Advice & Guidance Officer, Deborah Long, via the Information, Advice, Guidance & Enrolment Team or by telephoning 01476 400250.
Student Health Advice College Health Services are available at a variety of times during term time, exact times will be published once the Autumn term commences. Practitioners can give advice on contraception, weight, STIs, smoking and drug use. Personal tutors can issue condoms under the c-card scheme. If you want to stop smoking, PHOENIX Lincolnshire NHS Stop Smoking Service can offer help and advice, telephone 01522 550681.
Counselling, Mental Health & Wellbeing Service Students can access a confidential service to discuss personal problems, difficulties or concerns relating to college or home. ■■ Appointments can be made via the IAGE desk or by contacting Lorna Hollands on 01476 414413 or by email at counselling@grantham.ac.uk ■■ Drop-in sessions are also available – see posters for times ■■ A range of self- help resources are available in the Be Healthy – Stay Safe sections on VLE and in the college library ■■ If you have mental health difficulties the Mental Health Advisor can meet students prior to commencing your course, or at any point during, to discuss the wide range of support available to help you with your studies.
Faiths and Beliefs The College welcomes students from all faiths and none. The College will support you, both as an individual and in groups, to enable you to think through the links between your life, beliefs and study. You may want to start or join one of the faith groups meeting on campus. The College can also put you in contact with faith groups, such as churches, meeting in Grantham and the surrounding area. Contact one of our three voluntary chaplains, either by email chaplains@grantham.ac.uk or by leaving a message at the Advice and Guidance desk.
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ADVICE & GUIDANCE Learning & Study Support
Problems with IT
Grantham College is committed to the principles of inclusive learning and our Learning Support service is designed to enable you to reach your full potential. Learning Support is available for ALL students for help with mathematics, English and coursework. Students with a wide range of disabilities and learning difficulties can also receive support that is tailored to their individual needs. This may include special examination arrangements, personal care, help with access and specialist equipment. If you would like to talk to a member of the Learner Support Team, you can make an appointment via the Information, Advice, Guidance & Enrolment desk or by telephoning 01476 400250.
Students who need help in using computers to complete assignments should contact Library or e-Learning staff. Alternatively you may benefit from taking a short course at the College - many of which are free.
Study support, provided by the Study Skills Tutor, Claire Saxby, aims to help students acquire the necessary study skills needed to achieve their qualification. Study skills can include organisation, time management, planning or writing assignments, proofreading and revision skills as well as addressing confidence issues. This service is available for students on both full and part-time courses and can be delivered either on a one to one basis or in small groups. Claire is based in the Study Support Centre at the rear of the library. If you feel you would benefit from this type of support please speak to your course tutor or personal tutor, who will make a referral on your behalf. Drop-in study sessions are also available and times for these will be emailed to students at the start of the term.
Any student needing a computer to help with their course may borrow a College laptop. These are available in the e-Learning Centre; the loans are on a weekly basis and subject to availability. Students needing software should try the following: www.software4students.co.uk who have special deals for students on Microsoft Office. The software must be bought online and you will need to indicate which College you attend. Anyone who does not have access to the Internet at home can use this in the e-Learning Centre. Please ask for help if you need it.
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Pastoral Support
Personal Tutors 2014-15
This is provided by the team of Personal Tutors - you will be allocated a Personal Tutor according to the programme of study you have selected, below is a current list of tutors as of September 2014. Tutors have responsibility for your welfare whilst you are at the college. They will help full-time students to formulate an individual learning plan, keep a record of achievement and discuss any academic or other problems you may have. They will also monitor progress and help you to make decisions about the future. In addition, they will write your references for employment or Higher Education.
Lucy Foster Student Services Manager Renee Bellamy Animal Care, Public Services and Hospitality and Catering - (Part-Time) Teodora Cunnington Health & Social Care and Childcare Suzanne Davison-Allott Animal Care, Public Services and Hospitality and Catering - (Part-Time) Caroline Eyre Travel &Tourism, Sport and Computing David Ferguson Applied Science and Hair and Beauty Jo Ingle Student Support Worker and Access students Robert Moreland First Level Learning- R2E and Pathways, 14-16 Co-ordinator Ashley Murphy Business, Engineering and Automotive Steve Parsons Construction Wendy Redmond A-Levels Deborah Wood Visual, Performing Arts and Media
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SUPPORT AVAILABLE
The majority of students starting a course at Grantham College will have their literacy and numeracy assessed if they do not already hold GCSEs in English and maths at Grade C or above. All students will be offered a dyslexia diagnostic test. Those under 19 will need to be working towards a GCSE grade C in both subjects but depending on the outcome of the assessment may be taking Functional Skills as a step towards this. A range of approaches are taken for part-time courses but frequently there is an initial assessment of some kind to determine both suitability for courses and support needs. Any student who has problems with written work or maths should discuss this with their course tutor who will contact Tracy Scarborough, the Functional Skills Manager. The College may be able to arrange regular lessons with a tutor. Alternatively (or alongside this) a student may attend some of the College’s English & Maths drop-in classes. Please ask for more information if you are interested in attending. Any student who does not speak English as a first language may need help with language skills. Support available may include attending a course of ESOL (English as a Second or Other Language) classes or attending EFL (English as a Foreign Language) classes, both of which are organised by the College. Please contact Tracy Scarborough for information.
If you have problems with written work you may know or suspect that you have dyslexia. Please contact Paul Cartwright, the College dyslexia specialist. Support can take a number of forms - examples include extra time for written examinations, parts of your course may be adapted, or the College may be able to arrange for you to have regular lessons with a tutor. A full dyslexia test takes a long time and is expensive so this will only be given to students on courses where there is a significant amount of reading and writing. Study skills support, provided by the Study Skills Tutor, Claire Saxby, aims to help students develop the skills they need to become successful learners. These can include: being organised; managing your time; planning or writing assignments; proof-reading; being able to research information and revision skills as well as more personal issues such as confidence or motivational problems. This service is available to all students and can be delivered on a one-to-one basis or in small groups. Claire is based in the Study Skills Centre which is located in the Library. If you feel you would benefit from this type of support please email, csaxby@grantham.ac.uk - or speak to your course tutor or Personal Tutor, who will make a referral on your behalf.
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Grantham College Student Union (GCSU) The GCSU is an organisation within Grantham College that is run for students by students. The Union aims to represent the views of the student body at the college both locally, in college, and nationally by attending meetings and events organised for the purpose of strengthening the student movement. Each elected officer has a different role. The President is also a College Governor. Our roles – ■■ President ■■ Vice President: Welfare ■■ Vice President: Learner Involvement ■■ Campaigns Officer ■■ Entertainment Officer ■■ Web & Marketing Officer ■■ Mature Students Officer. GCSU can be contacted through Lucy Foster, Student Services Manager on 01476 404334 or lfoster@grantham.ac.uk The GCSU is affiliated with the National Union of Students (NUS) and through this affiliation, students are able to purchase an NUS Extra card for the price of £12. By doing this, students are not only getting great discounts in many shops, websites and events, but also are helping to fund the student union to which they are part of. To buy one online, simply visit www. nus.org.uk
The StAR Forum ■■ Chaired by students for students ■■ A subject Representative from each subject area ■■ A notice board in each curriculum area. The StAR Forum aims to be an approachable feedback forum, in which students from across the college are able to feed back their suggestions about different aspects of the college environment. Meetings take place every two months, and representatives are obliged to attend all meetings. A Student Union Executive member chairs the StAR Forum, allowing it to operate as a fully-functioning Student forum. The College Leadership Team (CLT) is encouraged to attend meetings. Forum members receive appropriate training from the Student Services Manager – as a Forum member it is important to attend all meetings and to be pro-active when attending them, as the Forum acts as a direct link between students, staff, and the CLT. For further information on the StAR Forum, please ask your Personal Tutor.
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COMMUNICATING WITH COLLEGE 1. College Email All students on courses lasting 10 weeks or more will have a college email account; this will be set up on enrolment, the first time you use a computer on-site you will log in using your student number as your user name and your date of birth as your password (the format is DDMMYYYY example 12051970, the first time you login you will be prompted to change your password. If you do not attend the main college site you will be able to access your college email by following the email link on the Grantham College homepage, then login to the Microsoft student email system using the following: Your user account number@student. grantham.ac.uk – Example 10777@student. grantham.ac.uk , use your birthday as your password and again you will be prompted to change your password on the first screen. Please note if you then change your password using a computer on-site this password will over ride your password on the email system, changing your password from within the email system will note over ride your college site computer account. If you change your password on-site it will always change the password to match on the email system, if you forgot your email password change your password on-site using Alt+Control and Delete at the same time to bring up the option page to change the password, after a few minutes your email password will be the same.
If you are unable to access your College email please inform someone from Learning Resources at the Library desk or e-Learning Centre help area or, in the evening, the IAGE desk. You can use your email account to contact your tutor or other people on your course. It is important to check your college email regularly; if you fail to do this you may miss important communications. You also need to delete unwanted or obsolete mail items to prevent your mailbox becoming full which will prevent receiving new mail.
2. VLE Once you have logged in and changed your password you will also be able to access to the Virtual Learning Environment (VLE). The VLE is a website where you may be able to access information about your course. Some tutors put worksheets, notes or summaries of weekly course content on the VLE. There is also an Adult Student Feedback link on the VLE - this is a place where you can post comments about your experiences as a student and make us aware of any problems you encounter.
3. Telephone The College switchboard can be obtained by dialling 01476 400200. However, students usually find it better to call the individual tutor or department they are trying to contact. Ask your course tutor for these numbers.
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FACILITIES & SERVICES Learning Resources Learning Resources offer a wide range of materials and equipment that can be used to support you in your learning experience. The Library also provides material for leisure, relaxation and to support wellbeing. The resources range from books and journals, in both print and non-print format, through to electronic information databases, many of which are available from anywhere you have internet access. These resources are mainly found in two Centres:
e-Learning Centre (ELC) & Library Both Centres are located on the ground floor, one each side of the main entrance. Computer access and printing is available within both centres. In order to borrow items from the Library or use either Centre you will need to produce your College Student ID card, which is issued at enrolment. Information on centre procedures will be given to you during induction, or subsequently on enquiry at information desks in either the ELC or Library. Please remember that these are study centres and ensure that you refer to the Learning Resources Code of Conduct, which is displayed in both centres.
e-Learning Centre Opening Hours: Term-Time
Library Opening Hours: Term-Time
■■ Monday - Thursday 8.30am-5.00pm ■■ Friday 8.30am-4.30pm
■■ Monday 8.30am-6.00pm ■■ Tuesday - Thursday 8.30am-7.15pm ■■ Friday 8.30am-4.30pm
Holidays – Closed
Holidays ■■ Monday - Thursday 8.30am-5.00pm ■■ Friday 8.30am-4.30pm
Using the Library The College Library is there to provide the books students need for their courses. When a tutor gives a book list to students the books on the list should normally be available in the Library, and students should be informed of any exceptions (such as essential course texts) which need to be purchased. If a student finds that a book recommended for their course is not available in the Library, or the number of copies is not sufficient, they should discuss this with their course tutor who may be able to have further copies ordered for future use. In order to make sure you have the books you need to complete an assignment, you should plan early and try to get books from the Library as soon as possible. If a book is not available you can then reserve it. The reservation system also helps to indicate which books are in demand so extra copies can be ordered if they are needed, so it is important that students make use of it. All students will be given a full Library induction at the start of their course. There is also a comments box on the Library counter where students can recommend books for purchase, subject to Library budget.
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FACILITIES & SERVICES Art Shop A variety of art materials is available from our College Art Shop which can be found on the 1st floor of the Arts Centre. The current opening times are displayed on the Art Shop door.
Cycle Store A covered secure cycle store is available for student use. Access is by electronic key which can be obtained from finance, a deposit of £10 is required per academic year.
Posting Letters Students may leave small quantities of ready-stamped mail at reception that will be sent out with the external mail. Mail that has not been stamped or has insufficient postage will not be processed. Postage stamps are available for purchase from Nixx Shop.
Hair & Beauty Salon R&R Hair & Beauty Salon is located across the road on St Catherine’s Road (the old police station) and is open to all students and the general public. It offers a full range of very reasonably priced services to suit everyone. To complement the professional and quality services provided a full range of high quality hair & beauty products is available through our retail service. The Salon is open Monday- Friday - morning, afternoon and evenings, please call for exact opening times. Services available include: ■■ Hairdressing - blow drying, cutting, perming, colouring & long hair work ■■ Beauty Therapy - facials, waxing, body massage & electrolysis ■■ Health Days - “Top to Toes” - full and half days are available. For further information call in or telephone the Salon Reception on 01476 400237.
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FACILITIES & SERVICES PowerSport Health & Fitness Centre PowerSport Health & Fitness Centre is open to all students. On production of their ID card, students may use the fitness room during any opening period for a reduced rate. In addition, full-time Grantham College students are entitled to a one hour enrichment session per week, to be taken before 6pm. Part-time students may use the fitness room during opening hours for reduced, preferential rates on production of their ID cards. www.grantham.ac.uk/powersport
Membership Rates Contact Powersport (01476 400292) for up to date prices and current deals. Casual User Rates Students £2.00 External Members £1.00 per session Concession (unemployed, retired) £2.00 per session Public £3.00 per session Sport Facility Hire Badminton Court (1 hr) Public £10.00 Member £7.00 Student/Staff £7.00 Badminton Racquet Hire (1 hr) Public £1.00 Member £1.00 Student/Staff £1.00 Sports Hall (1 hr) Public £39.00 Member £28.00 Student/Staff £28.00 Opening Times Please call 01476 400292 for the latest opening times.
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REFECTORY & RETAIL SERVICES The Refectory The Refectory counter is open from 8.30am - 3.30pm for breakfast, lunch, drinks and snacks with a wide variety of meals and snacks cooked to order at competitive prices. Vending machines are in operation throughout the day for drinks and snacks.
nixx
Nixx Nixx is the perfect location to meet up for snacks and confectionery. You can also buy stationery, cards, postage stamps and many personal items you may need. Nixx sells a range of salads, panini and jacket potatoes with hot and cold fillings. Hot meals are available from 4.30pm on the evenings when the college is open. www.grantham.ac.uk/nixx
The Apple Tree Restaurant Students, staff and the general public are invited to use the Apple Tree Restaurant on the top floor of the Main Building. The Restaurant is open at lunchtime on Monday, Tuesday, Thursday and Friday and for dinner on Tuesday, Wednesday and Thursday evenings. Booking is essential and can be made by visiting the Restaurant in person or by telephoning 01476 400227. www.grantham.ac.uk/appletree
Little Gems Little Gems can be found in the reception in the main building and sells reasonably-priced goods such as jewellery, handbags, scarves, cards and seasonal gifts. Little Gems is a First Level Learning initiative, giving students the opportunity to gain invaluable skills and experience. www.grantham.ac.uk/littlegems
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Smoking & Eating Policy Due to the College’s commitment to healthy living- students, staff and visitors are only able to smoke in the designated smoking area. Eating and drinking is also limited to the restaurants and cafÊs in the college. No food is to be eaten in teaching and learning areas.
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MONEY MATTERS Money Matters
24+ Advanced Learning Loan
Finance for Further Education Students (16-19 Bursary Fund and 19+ Discretionary Support Fund)
Most students aged 24 and over, studying at Level 3 (e.g. A-Levels/National Diploma) and above, will qualify for these new loans from the UK government. It’s easy to apply, your household income isn’t taken into account and there’s no credit check. You won’t have to pay anything back until your income is over £21,000 a year.
The College tries to ease the financial pressure on students with a variety of options and help for all learners who need assistance. The Student Finance Officer, Jo Bowman, can assist with any of the information listed below and can be contacted on 01476 400281.
The Education Funding Agency (EFA) has established the 16-19 Bursary Fund and the Skills Funding Agency (SFA) has created the 19+ Discretionary Support Fund to help students who have serious financial problems whilst studying. Depending on your income you may be able to reclaim some or all of the money you spend on essential books and equipment or transport if you travel more than three miles to College. Application forms are available in the personal tutor area. This does not apply to full cost courses.
Financial Support for childcare can be obtained through the Care to Learn Scheme for students aged 16-19 and for older students through the 19+ Further Education Discretionary Support Fund.
Free College Meals
Eligible students aged 16-18 who elect to come to College to further their education will be now be able to access free meals at college, just as they would at a school sixth form. The Government announcement means additional support for families and endeavours to ensure students are nourished and best placed to succeed in their learning. From September, 2014 Grantham College will be able to offer free college meals to students where either they or their parents/ guardians are in receipt of certain benefits. For further information please contact Jo Bowman, Student Finance, at jbowman@ grantham.ac.uk or 01476 400281
If you’re starting a course on or after 1 August 2014 you may qualify for a 24+ Advanced Learning Loan. These loans help you to pay the tuition fees charged by colleges and training organisations.
24+ Advanced Learning Loans are similar to Higher Education Loans, but will be introduced for certain Further Education students. You’ll be able to apply for an Advanced Learning Loan, online or by post from April 2014 for courses starting between 1 August 2014 and 31 July 2015. Any individual who meets the criteria will be able to apply for a loan whether they’re employed or unemployed – the loan will then be paid directly to the college on your behalf. For further information please contact Jo Bowman, Student Finance Officer on 01476 400281 or email jbowman@ grantham.ac.uk or visit www.gov.uk/ advancedlearningloans
Career Development Loans (CDL)
Some students taking courses may be able to obtain a Career Development Loan to cover the cost of course fees. For more information see - http://goo.gl/7RDQ8
Finance for Higher Education Students
Students attending higher education courses are eligible to apply for mandatory awards (loans) to cover the full or partial costs of tuition fees. Applications should be made to the Student Loans Company. Students can also request an eligibility check for their bursary status if they are studying on a fulltime programme.
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PRACTICAL ADVICE Bus Passes
Apply to your Local Education Authority (County Council) if you think you may be eligible for a bus pass. Information and application forms are available from the Information, Advice, Guidance & Enrolment Team, or you can call the Student Finance Officer, Jo Bowman, on 01476 400281 for more information.
Accommodation
Self-catering accommodation is available on campus in Sedgwick Hall and Sedgwick Mews. The College has over 70 study bedroom places available. All rooms are furnished, with Sedgwick Hall rooms having their own en-suite facilities. These rooms are open to all students who wish to live on campus. Application forms and further details of charges for college accommodation are available from the Accommodation Manager, Lucy Foster on 01476 565476.
National Union of Students (NUS)
All students can join the NUS via the NUS website for a fee of ÂŁ12. Membership gives students discount at a variety of shops and restaurants. Visit www.nus.org.uk
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USEFUL NUMBERS Beat, Youthline
0845 634 7650 fyp@b-eat.co.uk A UK charity for people with eating disorders and their families.
Child Protection Helpline
0800 0560 566 A free national helpline run by the NSPCC, open to calls from adults and children concerned about actual or threatened abuse.
Department of Work & Pensions / Job Centre Plus 01476 513 100 Crown House, Castlegate, Grantham NG31 6SY
Grantham Citizens Advice Bureau 08701 224 422 (Advice Line) bureau@granthamcab.cabnet.org.uk 1a Castlegate, Grantham NG31 6SE
Mental Health Services 0303 123 4000 NHS psychological therapies and drug and alcohol services in Lincolnshire that can be accessed by ringing one single number.
National Drugs Helpline 0800 776 600
Nottingham Rape Crisis Centre 01159 410 440
Samaritans (Grantham Branch) 08457 909 090 jo@samaritans.org 6 St Catherine’s Road, Grantham NG31 6TS
South Kesteven District Council
01476 594 594
01476 406 080 frontdesk@southkesteven.gov.uk St Peter’s Hill, Grantham NG31 6PZ
Lincolnshire Education Authority
Student Loans Company Limited
Grantham Taxi Cabs
01522 552 222 County Offices, Newland, Lincoln LN1 1YL
Lincolnshire Drug and Alcohol Action Team
0808 131 1113 Lincolnshiredaat@lincolnshire.gov.uk
0845 3005 090 www.direct.gov.uk/StudentFinance Headquarters 100 Bothwell Street, Glasgow G2 7JD
Young Addaction Lincolnshire (helping those aged under 21) 01522 301307
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ADDITIONAL INFORMATION Things to Remember before the advertised 1. Private Property: The closing date. In some college cannot accept cases late entries cannot responsibility for loss be accepted. Closing or damage to personal dates and other details/ property of students while timetables will be placed attending college. Students on notice boards and it is are advised not to leave the students’ responsibility personal possessions to check them to in the cloakrooms, the make sure that they are sports changing rooms, entered for the correct classrooms, the Refectory, examination. Students who Nixx or any other public withdraw from a course place. early may be invoiced 2. Insurance: Students for their examination are advised to take out entry fees/ registration. insurance to cover theft Students are responsible and damage to personal for ensuring they know possessions, as the college times and locations of insurance arrangements do examinations and will be not cover such items. required to produce photo 3. College Property: Students I.D. at the time of sitting will be held responsible for examinations. any wilful damage done by 6. Health & Safety: Each area them to college property of the college has its own and may have to meet regulations with regard to the full cost of repair or safe practice and necessary replacement. safety instructions are given 4. Alcohol/Illegal drugs: at the beginning and during Bringing alcoholic drinks a course. Please observe or illegal drugs onto the safety advice at all times. college premises is not The College Safety Policy allowed. Students must is available for consultation not consume alcoholic in the Library and relevant drinks or illegal drugs prior sections are issued to to attending class and risk students. Accidents must exclusion from their course be reported to a member if they do so. of staff or to the Health & 5. Entry to Examinations: Safety Officer immediately Students are responsible as they occur. Accident for ensuring that they enter forms are available from for their examinations the Registry or Reception.
7. Attendance: The college is committed to helping all students achieve their full potential. Therefore if a student does not attend their classes it is important that the Course Leader/ Personal Tutor attempts to find out the reason for non-attendance and if appropriate take steps to ensure there is not a reoccurrence. All students will have their attendance monitored via a class register, however, if a student cannot attend for a genuine reason, guidance and advice will be offered to that student. 8. Gambling: This is strictly forbidden. Students found gambling will be subject to disciplinary action. 9. Litter: Please keep the college tidy and make sure that all litter is placed in the bins provided. Recycling bins for glass, cans, paper, cardboard and plastic are located on the campus. Please use them wherever possible. 10. Mobile Phones: Students must turn these off when they are in classes, the Library and any other open access study areas. 11. Fax Facility: You can fax the UK and abroad from Reception. There is a charge for this service.
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RIGHTS & RESPONSIBILITIES Substance Misuse Guidelines The aim of these guidelines is to provide clear information and practical guidance for students and staff who may find themselves involved in drug related situations. These guidelines will concentrate on substances taken for non-medical reasons including solvents.
Introduction
Grantham College will cooperate fully with the Police Authorities in upholding the law on substance abuse, as is the legal responsibility under the Misuse of Drugs Act (1971). However, where no breach of the law is involved, the confidentiality of the students will be maintained unless there is an immediate and significant risk to the person(s) concerned, or to other users of the premises. Grantham College will endeavour, through staff training and student health education programmes to raise the awareness of drug abuse/ use and its consequences. Grantham College will offer support and advice to those who use drugs but will not tolerate the supply of drugs.
Definitions
(i) Premises/Site Includes all buildings, grounds and motor vehicles parked upon Grantham College grounds including The Construction Skills Centres and Motor Vehicle Centres (ii) Supply (or trafficking) shall mean not only the exchange of drugs for money or goods but also includes giving drugs away without charging for them (iii) Drug/Substance Refers to all controlled drugs listed under The Misuse of Drugs Act (1971) and includes all categories (A, B and C) (iv) Drug User Refers to any person taking, administering or possessing an illegal substance whilst on the premises.
1 Solvents Solvent-based products are allowed on the college premises when they are used for their intended purpose. Any student suspected or identified as misusing solvents will be dealt with accordingly (see Student Disciplinary Code). 2 Illegal Drugs ■■ The possession and supply of illegal drugs are criminal offences ■■ Students must not have illegal or non-medically approved drugs on site ■■ Students must not come on to the site under the influence of illegal drugs.
Action
1. In the case of visitors involved in supplying or caught in possession of drugs, details of their activity will be reported to the Principal who will take appropriate action involving the Police. 2. Any student involved in supplying drugs on the premises will be reported to the Principal and details of their activity will be passed on to the Police. The student will run the risk of facing expulsion from Grantham College. 3. For any student suspected or identified as being in possession of a drug for his/her personal use the following action will be taken: ■■ The substance will be removed from the student ■■ The student will be referred to either his/her Course Tutor, Assistant Principal –Services and Students or a member of staff with whom the student has a trusting relationship ■■ The student will be offered information about support available locally, e.g. Lincolnshire Health, South Lincolnshire Counselling Service Substance Misuse (the college counselling service is available to any student wanting help with any drug-related problem) ■■ Students will be encouraged to talk to their parents but will not be forced to do so ■■ Students will be treated with understanding and will be supported throughout by a nominated member of staff.
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Main Entrance
In order to maintain access to the college, students are requested not to congregate at the main entrance but to use the designated communal areas. Smoking is not permitted in this area.
Part-Time Employment
Whilst it is appreciated that the majority of students will undertake some form of part-time work, please bear the following in mind: Your Full-Time course is exactly that – full-time. This means that any time not in timetabled lessons is independent study time, and not time off. Therefore you should not take on any part-time work between the hours of 8.30am-4.30pm Monday to Friday. In order to allow you sufficient time to study effectively (after all that is why you are here), please limit part-time employment to a maximum of 15 hours per week in term time.
What to do if… ■■ You are ill…
Confidentiality
Whilst Grantham College respects the need for student confidentiality it must be understood that absolute confidentiality cannot always be guaranteed.
1. Telephone your Personal Tutor by 8.30am or as soon as possible for courses starting later and let them know; you can leave a message 2. Remember you will need to make up missed work. ■■ You are going to miss a lesson… 1. Tell your tutor and Personal Tutor in advance. 2. Organise to catch up on missed work. 3. Only absences as shown in the Student Guide to attendance may be authorised. ■■ You have an accident in College… 1. Report it to your tutor and Personal Tutor if you are in class or to Reception. 2. Fill in an accident form. ■■ The fire alarm sounds… 1. Leave the building by the nearest safe exit. 2. Assemble at the nearest assembly point. 3. Do not re-enter the building until told you may do so.
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STUDENT HARASSMENT/ ANTI-BULLYING GUIDELINES The aim of these guidelines is to provide clear information and practical guidance for staff who may find themselves involved with students reporting incidents of harassment/ bullying.
Definition Harassment or bullying is behaviour which is objectionable and offensive, physical, verbal or non-verbal and which might threaten an individual’s security or create an intimidating or hostile environment which may hinder their performance.
Introduction In accordance with its Equal Opportunities Policy and Codes of Practice, Grantham College fully supports the right of all staff and students to enjoy their time at college without fear of discrimination. It is therefore the college’s aim to provide a productive work and study environment free of harassment, intimidation and victimisation on the basis of gender, age, sexual orientation, race, faith or disability and to ensure that all its staff and students are treated with dignity and respect.
The Guidelines The College will not tolerate harassment and will act appropriately. We have identified guidelines for helping resolve any problems that may be encountered. 1. Every effort should be made to resolve the issue informally in the first instance. 2. Students may opt to: ■■ Approach a member of staff ■■ Approach the Students Union committee ■■ Approach the Student Counsellor/Personal Tutor ■■ Approach the Assistant Principal- Services for Students. 3. The student will be given support to approach the alleged harasser themselves, or have a student or member of staff to approach the alleged harasser on their behalf. Details of incidents and a note of any action taken will be recorded. 4. Any student or member of staff aware or involved in any incident or harassment and bullying should notify the Assistant Principal – Services for Students. 5. If the matter remains unsolved, more formal procedures will be implemented. A formal investigation will be undertaken by a committee, consisting of student representatives, a staff representative and a member of the senior management. Any upheld complaints of harassment or bullying will result in the Student Disciplinary Code being implemented.
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Student Involvement Grantham College is committed to seeking and acting upon the views of all of its students, full and part-time. We believe that by listening to you, our students, we will be more able to provide the College where you can learn and be successful. Students are able to comment on their experiences in a number of different ways: 1. By completing independently organised satisfaction questionnaires 2. Seeking election to the StAR forum or Student Union (see details on page 9) 3. Attending the annual Student Conference 4. Becoming a course representative and attending curriculum meetings 5. By speaking to or emailing a member of staff. In addition comments can be collected in a variety of less formal ways during the year. All student views are considered by college managers and feedback given to students. We will let you know what we have done in response to your requests and, where we can’t meet them, give you a reason why. If you would like to be involved in shaping the future of Grantham College please speak to your personal tutor or course leader. We would love you to be involved!
Grantham College Charter Summary The Grantham College Charter is about an effective partnership between staff and students based on shared understanding and commitment. We will ensure that the college is a clean, safe place for you to be and we promise to provide you with the staff and facilities to be able to study effectively and relax. In return we ask that you attend all your lessons, complete your work as requested by staff and follow the Student Code of Conduct. If you would like a copy of the full Charter, please ask at the Information, Advice, Guidance & Enrolment desk.
Equality & Diversity The College is committed to equality of opportunity for all students irrespective of ability, race, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief. The College is fortunate to have facilities that enable a substantial number of students with learning difficulties to attend a complete range of college courses. A copy of the College’s Equal Opportunities Policy is available in the College Library and our Equality Objectives can be found on our website.
Grantham College
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Parking
Mobile Phones
After 4.30pm students may park in the college grounds - before this time this is not permitted. Additional parking can be found at the public car park situated in Welham Street, close to the main campus. Students who are disabled and have a blue badge should bring their badge with evidence of their enrolment to the IAGE desk so that permission to park can be arranged. There may be instances where internal disabled permits to park could be issued to students with health problems. Applications for such dispensation should be made directly to the Assistant PrincipalServices for Students.
Students must turn these off when they are in classes, the Library and any other open access study areas.
Health & Safety Each area of the college has its own regulations with regard to safe practice, and necessary safety instructions are given at the beginning and during a course. Please observe safety advice at all times. The College Health & Safety Policy is available on the VLE under Student Policies. Accidents must be reported to a member of staff or to the Health & Safety Officer immediately as they occur. Accident forms are available from Registry or Reception.
Confidentiality Whilst Grantham College respects the need for student confidentiality it must be understood that absolute confidentiality cannot always be guaranteed. Please see the Confidentiality Guidelines for staff and Confidentiality Statement on the VLE under Student Policies.
Smoking & Eating Policies Due to the College’s commitment to healthy living, students, staff and visitors are only able to smoke in the designated smoking area. Eating and drinking is also limited to the restaurants and cafÊs in the College. No food is to be eaten in teaching and learning areas.
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STUDENT DISCIPLINARY CODE SUMMARY The central principle of the disciplinary procedure is swift identification of a problem and swift action. There are four stages: 1. Verbal Warning - if work, conduct or attendance does not meet acceptable standards a formal warning may be issued by the Course Leader. This will remain on the student’s record for six months. 2. Written Warning - if more than three verbal warnings are issued in a six month period a written warning may be issued by the Curriculum Leader or Work Based Learning Manager. This will remain on the student record for six months. 3. If the situation persists, a Final Written Warning may be issued by the Assistant Principal – Services for Students which will remain on record for 18 months. 4. Further offences can result in exclusion. In the case of a serious problem a member of staff may take action at a more serious level of the procedure without going through all the preceding steps.This is acceptable on condition that all parties are kept informed. Parents/ Guardians of 16-19 year old students will be informed at all stages. 5. The following sanctions may also be applied to a student found guilty of misconduct: ■■ If appropriate, a letter will be sent to the parent/employer regarding the incident ■■ The refusal to give a reference to a future place of learning or employment ■■ The student may be removed from the examination series (in case of examination malpractice), in consultation with the relevant examination board.
Note: Students who have examination fees or course registration fees paid for them by the college will be required to pay their own fees if they fail to attend an examination, or if their lack of commitment to study (e.g. not attending classes on a regular basis), culminates in course work of an unacceptable standard. The Full Policy, with the details of Appeals Procedure, can be obtained from the Personal Tutor or the Information, Advice, Guidance & Enrolment Team.
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Data Protection
Customer Views
Grantham College collects information about its students for administrative, academic and health & safety reasons. The College shares that information only with funding and academic bodies and releases to them only such information as is necessary for them to carry out their work. The College Data Protection Officer is the College Registrar. Enquiries on the information held and how it is used should be directed through them.
The central principle of the disciplinary procedure is swift identification of a problem and prompt action. The Disciplinary Policy is available on the VLE under Student Policies.
As part of our continuing commitment to provide high quality education and training, Grantham College has developed a College Charter for use in the future. Part of this development is making students aware of opportunities they have for informing the College of any issues that cause particular pleasure or concern. The views of students regarding the quality of courses are best dealt with by Course Leaders, this could be through informal discussion, course evaluations or course review meetings. If however an issue arises where a client, student or potential student, employer or parent feels that the college management needs to be made aware in order that appropriate action can be taken, then the following guidelines should be observed:
Student Academic Appeals Procedure
(a) It is courtesy to inform the relevant member of the college staff before a comment is made formally
Matters relating to disputes concerning marks or grades awarded on courses are dealt with separately under the Assessment Appeals Policy which can be found under Student Policies on the VLE.
(b) Any comments or complaints should be made, preferably in writing, to the Principal. In the case of letters of thanks or praise to individual staff, these should be addressed to the Principal and marked for the attention of the relevant member of the college staff: this enables due recognition to be made by Senior Managers of the College
Student Disciplinary Code Summary
Entry to Examinations Students are responsible for ensuring that they enter for their examinations before the advertised closing date. Please see the Examinations (Entry & Registration) Policy on the VLE under Student Policies.
(c) A complaint will be acknowledged and an investigation made, following which any action taken will be notified to the person making the complaint (d) In the event of any remaining dissatisfaction the complaint may be referred to the Chairman of the College Corporation (e) Complaint forms are available from the College Reception if required. Opportunity to comment is also available to students through the Learner Survey.
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Student Academic Appeals Procedure Matters relating to disputes concerning marks or grades awarded on courses, are dealt with separately under the Student Appeals Procedure (a copy of this Procedure is available in the Library and with the Information Advice & Guidance Team). A main principle of the College Appeals process is that disputes should be resolved through discussion and explanation of grades awarded, between the lecturer and the student. Academic Counselling forms are an important part of this process since appeals should only be made in circumstances where a student feels aggrieved after having gained a full understanding of the reasons for work having been awarded a particular grade.
If a student wishes to make an appeal they must inform the relevant Course Leader/ Adviser or tutor/internal verifier that s/ he intends to appeal against the award of a mark/grade, within 20 days of the assessment decision. The grounds for appeal must be made, in writing, within 72 hours of the original notification. Appeals from students on courses franchised from the University of Bedfordshire and Bishop Grosseteste University are dealt with under a separate procedure, which is contained in the University and Course Handbooks.
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COLLEGE AWARDS
GRANTHAM COLLEGE
AWARDS
2013
Our Awards At the end of each academic year Grantham College celebrates the success of its students at the Annual Awards Ceremony. Each curriculum area chooses their own winners based upon students attendance, progression, achievements and extracurricular activities. The ceremony is attended by award winners, their families, college corporation members, special guests and guest speakers. It truly is a fantastic night to share your success and be proud of your time at Grantham College!
WE NEED YOU
Marketing Helpers Throughout the year the college holds several open evenings and attends events in the community (e.g. Grantham Carnival) which require the help of our students. The marketing team are looking for current students who are willing to give up a few hours to help promote the college, talk to potential students about college life and give tours of the facilities during our open evenings.
Open Events ■■ ■■ ■■ ■■
September 22 2014 November 10 2014 February 2 2015 June 8 2015.
All run 5.00pm - 8.00pm.
If you would like to help at events throughout the year (or even just one!) please contact the Marketing Team by emailing marketingteam@grantham. ac.uk or you can find us in Elsham House next to room 47.
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HIGHER EDUCATION Why choose to study at Grantham College? There are lots of benefits of studying here, but these are just some of them!
Industry Experienced Staff All of our staff are experts within their fields, having many years of recent and relevant experience in their area, that means they know what you will need in order to follow a career in your chosen path.
Excellent Facilities
Stay Local
There are many facilities available to students at Grantham College. From purchases of food and drink in our bustling café, Nixx, to burning off the calories in the Power Sport Gym. The Hairdressing & Beauty Therapy Salon is open to students and the general public, where a full range of treatments is available at reasonable prices. Students and the general public can also choose to have a sumptuous meal in the Apple Tree restaurant on the top floor most lunchtimes and two evenings a week.
There are lots of benefits to studying locally: ■■ Fit in learning around your own commitments ■■ Keep your social life ■■ Live at home or independently whilst you study ■■ Prevent racking up large student debts.
Even more reasons
Need Advice?
University Links Top IQER Marks Small Class Sizes Personal Tutors & Support
Please give our Advice and Guidance support staff a call on 0800 0521 577.
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