FEES, FINANCIAL SUPPORT AND INFORMATION Our full fee policy can be found on our website or sent to you on request but here is a summary: HOW CAN I FIND OUT MORE ABOUT THE COURSE AND VENUE? Visit our website at www.aspiresussex.org.uk or ring 0345 601 0161 for information and advice, to request course information and/or venue information. WHAT DO THE COSTS SHOWN IN THE BROCHURE/WEBSITE INCLUDE? The costs shown include tuition fees, exam entry fees and some additional costs. Please check the course information sheet for any other costs that may apply. WHAT WILL I RECEIVE WHEN I ENROL? A receipt, Welcome Handbook, venue map (if requested) and course information will be posted or emailed to you when you enrol. The Welcome Handbook contains terms and conditions and useful information and is also available from any of our administrative centres or on our website. DO I HAVE TO PAY ALL THE FEES AT ONCE? Students must agree to pay the full costs of the course but, for courses longer than 10 weeks and costing more than £100, it is possible that payments can be spread over a fixed period of time by direct debit instalments. Please ask for details. CAN I GET A REFUND? As many enrolments are made by phone, post or online, our refund policy meets the requirements of the Consumer Contracts Regulations. Students have the right to cancel their enrolment within fourteen working days of receiving confirmation, in which case a full refund will be made. If the course starts within that fourteen day period, the right to cancel applies up to the day before the course starts. Refunds can also be issued outside the fourteen day period if a written request is received more than four weeks before the start of the course. An administrative charge of £12.50 will be deducted from the refund. After that time, only requests for refunds as a result of your ill health will be considered. These refunds will be calculated from the date your request is received by the finance team. This must be supported by a certificate from your doctor and an administrative charge of £12.50 will be deducted from the refund. No refunds will be made in the event of a 34
Government imposed lockdown that affects Aspire classes. In the event of such a lockdown, courses will be paused until they are able to resume. Cancellation and refund requests must be made by email to enquiries@aspiresussex.org.uk or letter to The Finance Team, Chichester Adult Education Centre, Chichester High School Campus, Kingsham Road, Chichester PO19 8AL. ENROLLING ON A COURSE THAT HAS ALREADY STARTED Students cannot be accepted onto a course until the tutor has agreed. Students who wish to join within the first two weeks will pay the full course fee. From week three they will pay the course fee pro-rata. CERTIFICATES If you would like a Certificate of Attendance for a non accredited course we charge a fee of £3 to produce and post this to you. WHAT HAPPENS IF THERE ARE CHANGES TO MY COURSE? Although courses usually run as advertised, we reserve the right to change or cancel courses as necessary. If occasional sessions have to be postponed due to circumstances beyond our control, alternative dates will be arranged and no refunds granted. We do not grant refunds on the grounds of a change of tutor or venue. If it becomes necessary for us to close or cancel a course, refunds will be made with no administrative fee deducted. WILL I BE ACCEPTED ON TO ANY COURSE I CHOOSE? We reserve the right not to accept an application for enrolment. Students must be 19 years of age or over to enrol. Enrolment on some courses is by assessment only. You will be advised if this applies to your course. WHAT DO I DO IF I NEED EXTRA SUPPORT TO ACCESS A COURSE? Talk to us about your needs when you enrol or at any stage during the course and we will do our best to help. Learner Support funding may be available to help some students who may find the cost of a course prohibitive. If your financial circumstances
You can call us on 0345 601 0161
