GLBM December Issue 2019

DECEMBER 2019

MODERN MALLS OF AMERICA: A NEW CENTER FOR ENTERTAINMENT AND EXPERIENCES How experience-based businesses are revitalizing struggling shopping centers

IN THIS ISSUE • Does buying local actually fuel your regional economy? You better believe it.

• Michigan's Aerospace industry takes off • Michigan Lottery: A winner for the state’s economy.

NOTABLE NEWS

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DECEMBER 2019 ON THE COVER Friendly Neighborhood Businessmen – A Reason to Shop Local .............................................................................. 24 Aerospace Flies High in Michigan...................................... 14 Michigan Lottery – A Look at What Happens Thanks to All that Revenue..................................................................... 30

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NEWS

U.S. Workers’ Job Satisfaction Rates Soar Higher Than in Last Two Decades......6 VanCamp Incubator + Research Labs.............................................................................. 10

FEATURES Become an Advocate for Your Business......................................................................... 20 Visual Breakdown................................................................................................................. 22 Behind The Scenes.............................................................................................................. 26 Business Calendar................................................................................................................ 32 Notable News....................................................................................................................... 34

Cover photography by Mary Gajda

Greater Lansing Business Monthly | Volume 32, Issue 12 Greater Lansing Business Monthly is published monthly by M3 Group at 221 West Saginaw Street, Lansing, MI 48933. Periodicals postage paid at Lansing, Michigan USPO. USPS number 020w807.

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DECEMBER 2019

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COMMENTARY

Publisher: Tiffany Dowling, tiffany@m3group.biz Editor: Kelly Mazurkiewicz, kelly@m3group.biz Asst. Editor: Mary Gajda, mary@m3group.biz Media Manager: Jennifer Hodges, jhodges@m3group. biz Media Specialist: Carey Jarvis Account Managers: Megan Fleming Liz Reno-Hayes Zack Krieger Art Director: Mark Warner Publication Designer: Matthew McDaniel Graphic Designers: Lauren Brumbach Cody Fell Chelsey Freedman Communications Specialists:

GOING SMALL CAN MAKE A BIG DIFFERENCE

Imagine a man or woman making his or her way down a bustling December street – arms overburdened with a plethora of perfectly wrapped packages while snow gently falls and the jangle of silver bells fills the background. The picturesque scene could be neatly placed in countless classic holiday films.

Of course, that scenario is a bit too polished. As anyone who has steeled their will and patience to enter the fray of holiday shopping can attest, the reality of mingling with your fellow frenzied buyers would be a more appropriate fit in a Coen brothers film.

Yet whether you brave the huddled hordes or prefer to perform your holiday shopping sitting in front of the computer in your pajamas, one thing is certain: For many locally owned small retailers, this is the most important time of the year for the bottom line.

It’s something to take into serious consideration because shopping with local independent storeowners, in a roundabout way, pays some extensive dividends for you as a conscientious community member. Making the decision to shop locally is reaffirming your dedication to, and investment in, your fellow residents and their commitment to enhancing quality of life in our own backyard. The results don’t simply serve as a benefit to an individual store owner. Rather, it creates a cyclical stream of reward throughout an entire community.

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Alicia Finch Christopher Nagy Rich Adams

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Adam Lansdell Photographers: Mary Gajda Matthew McDaniel Videographer: Michael Cagney GLBM Editorial Board: April Clobes — President and CEO, MSU Federal Credit Union Calvin Jones — Government Relations Director, Lansing Board of Water & Light

• •

By frequenting our independent entrepreneurs, you’re investing in yourself by keeping the community in which you live economically viable. Varying studies have shown that anywhere from 48% to 73% of each dollar spent locally remains in the local economy.

You can expect better service, more attention to detail and a more knowledgeable staff from a local business. This is their lifeblood and they are going to develop personal relationships with their valued clientele. You will matter to them – not just during the holidays.

Local stores give a community an individuality that can’t be found or replicated anywhere else. Shopping at local businesses not only supports that concept, but it also helps encourage it to bloom.

A small retail establishment is likely going to have fewer than 20 employees; however, that small package packs a powerful punch. The Small Business and Entrepreneurship Council said shops with fewer than 20 workers made up 89% of the businesses in the nation. That’s a lot of jobs and opportunities created by your support.

There is a lot that can be said for the selection and convenience that comes from a large one-stop shop. But I still believe there is room and an audience for everyone. A diverse public marketplace spurs competition and increases consumer choices.

Lisa Parker — Director of Alumni Career and Business Services, Michigan State University Alumni Association

Plus, sometimes the most well-received gifts are the unique, off-the-beatenpath, one-of-a-kind items that you’re far likelier to find at a small business. In addition to the gift itself, they tend to come with some of the best stories too.

Deb Muchmore Consulting — Owner, Deb Muchmore Consulting

Happy shopping.

Tom Ruis — Vice President, Fifth Third Bank Doug Klein — Executive Director, Mason Area Chamber of Commerce Mark Hooper — Partner, Andrews Hooper Pavlik Diontrae Hayes — Supervisor, Charter Township of Lansing

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G R E AT E R L A N S I N G B U S I N E S S M O N T H LY

Tiffany Dowling | Publisher

DECEMBER 2019

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U.S. WORKERS’ JOB SATISFACTION RATES SOAR HIGHER THAN IN LAST TWO DECADES The scoop on what’s satisfying, what’s not and how these drivers can push employers to continue implementing workplace improvements

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DECEMBER 2019

NEWS A recent study conducted by The Conference Board, shows that more than half of U.S. workers are satisfied with their jobs. With this number being the highest percentage job satisfaction in two decades, the question stands as to why? Amongst the 2,000 U.S. workers surveyed, 54% of them feel satisfied with their job. The results also exemplified the below:

• • •

Job security is up 5% from 2017.

Millennial wage satisfaction is up 9.8%.

Commute to work, physical environment and interest in work all are up to nearly 60% satisfaction rates.

As noted by Gad Levanon, an author of the report and The Conference Board’s chief economist for North America, “People are quitting their current positions at the fastest pace in over two decades.”

experienced or new, should be confident in asking any potential employer upfront about what these aspects look like within a company.

Employers should aim to be as truthful as possible, all while making improvements within their lacking areas (specifically those mentioned in this study).

An employer striving to keep its employees happy will undoubtedly reap the benefits. It is common sense that an employee who feels recognized, congratulated and compensated for his or her good work will want to continue producing good work.

Employee loyalty will thicken as they begin to feel more inspired and treated fairly. From experienced

to young professionals, from large corporations to small businesses, the bottom line is simple: Success comes to those who lend a helping hand to others striving just as actively to achieve the same goal.

Lauren Farhat is a graduate of Michigan State University with a background in creative writing.

Farhat works for a non-profit in Chicago while continuing her love for writing through freelancing. In her spare time, she enjoys being a foodie and exploring all of the great restaurants the windy city has to offer.

With a strong job market at hand, employees now have more accessibility to jump around and find better job fits that increase their satisfaction. While the median for employees to stay at a company is 4.2 years, and only 2.7 years for individuals under 35, it’s anticipative of those years to rise as opportunity improvements continue and stay maintained.

With not much information showcasing job satisfaction rates solely for Lansing, Robin Erikson, author of the report and researcher for The Conference Board, shared a few statewide statistics.

In 2018, Michigan’s overall job satisfaction rate was 48.8%. While this is lower than the national average, the percentage is in line with Illinois and Ohio. The Midwest as a whole finds itself below the 54% national rate, but without much reason.

Researchers from The Conference Board believe it positively correlates with population growth.

In states experiencing fast-growing populations, they are in turn presented with larger and more dynamic job markets. States on the West Coast, where people have heavily flocked in recent years, shed truth to the correlation. Colorado holds the highest job satisfaction rate at 61.6%, and Utah and Nevada with a combined rate of 58.4%.

So, is it safe to say moving could potentially increase a person’s overall job satisfaction? Certainly, but not everyone’s plan is to do so. Nor does it discredit other serious areas of dissatisfaction.

The flip side reveals that employees feel least satisfied, at 32.9%, with their potential for growth.

Not only do they feel least satisfied but also most driven and influenced by this aspect within the workforce. An employee’s commute, environmental surroundings and health care plans are “pickable” options from point of hire, but potential for growth is not. Most typically, an employee must enter in blind to what communication, reviews, promotions, bonuses and so on will look like.

Men and women varied slightly in their drivers to satisfaction, except both agreed upon “potential for future growth, communication channels and recognition/acknowledgment.”

Although the 54% of U.S. workers being satisfied in their jobs is encouraging, it still poses concern.

The survey’s calculations mean that half of America continues to remain unsatisfied, and it’s crucial employers take this seriously. All employees, La

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NEWS

ENERGY-EFFICIENCY JOBS

BY EMMA C. JOHNSON

A GREEN NEW NARRATIVE The news often presents a binary predicament: saving the environment versus saving jobs. But a new study found that in the United States there are now more energyefficiency (EE) jobs than fossil fuel jobs.

“The real story is that clean-energy jobs are a huge part of our economy,” said Micaela Preskill, Midwest advocate for Environmental Entrepreneurs (E2).

Michigan is leading the way as one of the top 10 states championing green jobs in the energy sector. Michigan came in eighth in energy-efficiency employment, according to an October study conducted by E2, E4TheFuture and BW Research Partnership.

“While politicians argue over the direction of our energy transition, the economic benefits of improving energy efficiency continue to unite America’s business and 8

environmental interests,” said Pat Stanton, director of policy at E4TheFuture.

“Not only is expanding America’s energy efficiency key to solving multiple climate policy goals, it is now integral to businesses’ expansion plans – saving money and creating local jobs that cannot be outsourced,” said Stanton The energy-efficiency industry now employs 85,061 Michiganders, a 2.9% increase from 2018.

Energy-efficiency jobs grew 3.4% nationally last year, which was double the growth rate for jobs nationwide. In 2019, 7.8% growth is projected.

EE: PREVALENT NOW AND IN THE FUTURE EE workers are found in almost every county in the nation. In 41 states, including Michigan, the EE industry employs more workers than the fossil fuels industry. Today there are 360,000 energy efficiency businesses in the U.S., including 17,000 in Michigan.

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All 14 Michigan congressional districts have more than 3,000 energy efficiency jobs. And small businesses, defined as businesses with fewer than 20 workers, account for 79% of Michigan’s EE jobs. EE jobs also employ a lot of veterans. While veterans account for 6% of the U.S. workforce, 11% of EE jobs go to vets.

“We all know energy efficiency saves consumers and businesses money with every month’s power bill,” said Bob Keefe, executive director of E2. “We should also remember that energy efficiency is creating jobs and driving economic growth in every state – and doing so while also helping our environment, not hurting it.”

THE STATS ARE IN: EE

BY THE NUMBERS The report by E2, E4 and BW Research Partnership shows that construction and manufacturing account for more than 70% of U.S. EE jobs. In Michigan, the vast

NEWS majority of energy efficiency jobs are in advanced materials, according to Preskill.

turning to green energy because consumers are demanding it, and not doing so can have deleterious effects on their supply chains.

THE PATH FORWARD Preskill said green jobs are the future, the only way forward. She also said energy efficiency jobs are a “win-win” because they’re good for the environment and save both businesses and consumers alike on energy costs. She explained that means more money for businesses to invest and more money in the pockets of consumers who will spend that money and further drive business.

“It just makes sense,” Preskill noted.

MICHIGAN POLICY Preskill said a lot of these positive changes have been a direct effect of governmental policy in Michigan as well as at the national level, including tax incentives and other laws.

WHAT’S GOOD FOR THE ENVIRONMENT IS SMART FOR BUSINESS Executive Director of Michigan Energy Options (MEO) John Kinch said businesses are

THE FUTURE DIRECTION OF BUSINESS (IS NOW): WAS GORDON GEKKO RIGHT? According to MEO’s 2018 report, “For every dollar a small business invests in energy efficiency, it can get three dollars returned in energy savings.”

“The research says we can slash greenhouse gas by 2050. We can make huge progress in our climate goals, provide good jobs and save consumers money,” said Preskill.

Like E2, which has the tagline “Good for the Economy. Good for the Environment,” Kinch said what’s good for the planet is good for business.

Emma C. Johnson is a writer based in Midland. She has written for the Midland Daily News, the Delta Collegiate and Great Lakes Bay Regional Lifestyle Magazine, among others. She studied English at Rutgers University - New Brunswick and holds a bachelor's degree. in English from the University of Minnesota - Twin Cities.

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NEWS

Loretta VanCamp’s family from left to right: Tommy VanCamp, Kayla VanCamp, Tom VanCamp, Janet Weber, Jenn VanCamp, and Jodi Weber celebrating the official grand opening of VanCamp Incubator + Research Labs.

VANCAMP INCUBATOR + RESEARCH LABS VanCamp lived by the quote: “In the fields of observation chance favors only the prepared mind.” – Louis Pasteur

BY EMMA C. JOHNSON

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DECEMBER 2019

NEWS A new incubator for research-based startups in the sciences opened its doors in September, less than a mile away from Michigan State University.

A partnership, between the University Corporate Research Park, a subsidiary of the Michigan State University Foundation, and businesses in their early stages allows academia and business to work together to cultivate research and development, scale up their projects and, ultimately, bring those goods to market.

UCRP’s mission is to bring MSU and corporate partners together for research, technology, knowledge and intellectual property commercialization.

INNOVATION ON A MISSION FOR GOOD The incubator is named VanCamp Incubator + Research Labs, after the late microbiologist Loretta VanCamp. As a researcher at MSU VanCamp co-created cisplatin, a drug that has been described as the “gold standard” for cancer drugs.

UCRP Director Jeff Smith said VanCamp’s research “resulted in the saving of countless lives.” Smith said the VanCamp Incubator will have a positive impact on life, physical and biological sciences.

The incubator hopes to continue Loretta VanCamp’s legacy by conducting research that could help the world.

A STATE-OF-THEART FACILITY The two-story VanCamp Incubator is 22,000 square feet and features a tissue culture room; a freezer; an environmental health and safety room; nine wet labs; 42 office spaces; as well as shared equipment storage, conference rooms and a café area.

CRITERIA FOR BUSINESSES According to Smith, the criteria for startups to work in the VanCamp Incubator is that they must be life, bio or physical science companies and conduct advanced research.

The business can be at the early stage or more established, but growing, with the goal of bringing its intellectual property to market.

Applications for startups to join the incubator also require companies to include a staffing plan that addresses how they will recruit local workers.

BENEFITING EVERYONE David Washburn, executive director of the MSU Foundation, said startups benefit in myriad ways. “Our rates are fair market for tenants. The complex, technical building with shared equipment is of value to tenants, while the proximity to MSU’s campus is a value to our faculty startups because they don’t have to move to another community,” he said.

Having multiple startups allows for capital investment in laboratory equipment to be shared among the group of businesses.

THINKING LOCALLY Smith envisions the incubator as a “hiring conduit” for MSU students to get internships and jobs at the startups.

It’s also providing local residents job opportunities.

“It is creating jobs in the Greater Lansing area, not to mention that it’s deepening connectivity between MSU and the community,” said Allum.

Ultimately, the MSU Foundation and UCRP want to create a future where Lansing residents and students don’t need to leave their hometown to achieve startup success.

The incubator partnership is designed to be mutually beneficial to both the university and local businesses. Students can transition from the classroom into career-transforming jobs. Businesses can use laboratory equipment that would be cost prohibitive as a startup trying to raise capital from scratch.

Peace & Joy W I S H I N G YO U

T H I S H O L I D AY S E A S O N

Companies can use these resources and services to grow before moving into the greater community. Startups also benefit from lowercost rent due to tax breaks from zoning laws.

Currently, the incubator is 60% full.

PROJECTS TAKING SHAPE “The growing number of startup companies coming out of MSU in areas like quantitative health, imaging and structural biology now have an off-campus incubator with full wetlab facilities, instrumentation and services,” said Gabriela Allum, project manager for the MSU Foundation and UCRP.

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NEWS

THREE INSURANCE AGENTS WEIGH IN ON AUTO INSURANCE REFORM In a bipartisan effort, Republicans and Democrats modified auto insurance, and Michiganders will see changes next year

BY TEECE ARONIN Michigan’s current system provides unlimited medical coverage for auto-related injuries, and the reform poses new levels of protection. A driver with Medicaid can choose $50,000 in medical coverage, whereas people with private insurance covering auto-related injuries can choose $250,000 or $500,000 in coverage.

Drivers with Medicare can opt out of personal injury protection (also called PIP) altogether.

Some drivers with private health insurance fully covering their households also can opt out.

Among the changes expected to have the biggest impact:

• • • • • • •

Varied coverage levels for allowable expenses with corresponding premium reductions A medical provider fee schedule and utilization review process A change in level of priority for PIP benefits Limits and increased penalties for insurers, attorneys and claimants Michigan Assigned Claims Plan limits and modifications Change in tort recovery and codification of threshold Increased minimum liability limits

Lisa Truong is with Truong Agency in Lansing: “The mandatory rate reduction allows drivers 12

to customize their coverage level for medical benefits. With the strict industry standards enforced, this should drive down insurance costs.”

“Premiums for these different coverages will be cut in a rolling eight-year implementation,” added Brian Kongstad, office and account manager with Kevin Kaplan – Farmers Insurance of East Lansing.

“Since personal injury protection is the most expensive part of the insurance policy, savings for most drivers could be significant. It will, of course, depend on the level of protection chosen.”

Insurance companies can use ZIP codes differently once reforms are in place.

“There are ZIP codes in Michigan experiencing high claims levels and, therefore, high rates.

Insurance companies will be able to set rates by designating territories the size of neighborhoods rather than ZIP codes,” explained Kongstad. “That change will bring relief to many drivers living close to Detroit and other high-risk Michigan ZIP codes areas.”

Another change: The annual Michigan Catastrophic Claims Association fee is now $220 per vehicle. That will become $43 a year, a significant savings opportunity for households with several vehicles.

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Justine Bell, an agent at Cedar River Insurance in Okemos, said she expects that medical insurance rates will rise over the next few years because of the reforms.

“From a medical insurance perspective, there are definite concerns that it’s going to raise rates because a lot of those costs that used to be on the auto insurance side were medical costs,” said Bell. “So, as you shift those away from the auto insurance side, you’ll be shifting them to either a state Medicaid program or to commercial medical insurance, increasing the risk there.”

Truong added that the new legislation implements guidelines for medical providers such as requiring independent medical assessment physicians to be licensed in Michigan and places caps on attendant care provided by family/friends of 56 hours per week. She hopes some of these changes will eliminate excessive charges, payment for unnecessary services and reduce fraud.

Truong also spoke to the issue of mini-torts; a person’s right to make a claim after being involved in a collision where he or she is deemed less than 50% at fault.

“The maximum recovery limit for mini-tort was $1,000 for damages to a motor vehicle caused by a negligent driver. The maximum limit has now

NEWS

increased to $3,000,” Truong explained “This will certainly benefit those that do not carry full coverage on their vehicles. The decision to not allow certain rating factors for PIP such as marital status, home ownership, occupation, credit score and gender is a positive change. We now also have additional funding for the anti-fraud unit. This is necessary to keep the cost of claims severity at a minimum.”

“Another thing, that I feel is important, is that insurance companies will not be able to penalize drivers for not having had prior insurance,” Kongstad said. “This could mean fewer uninsured drivers on the road.”

Now it’s a matter of waiting until the changes start coming down the pike next year. Until then, no one can know for sure how the reforms will play out and how much relief Michigan drivers will actually realize once it’s all said and done.

Teece Aronin is a blogger and columnist. Aronin writes a humor/health and wellness column for the Oakland Press.

Her artwork is available at the Redbubble.com store, phylliswalter, and Aronin seriously considers any request for workshops, coaching, and speaking engagements. Read her blog at ChippedDemitasse.

BlogSpot.com, contact her at paronin1@gmail. com and follow her on Twitter @taronin.

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AEROSPACE FLIES HIGH IN MICHIGAN

Augustus Herring with one of his early gliders, circa 1894.

Herring made a powered flight in a motorized biplane along a Lake Michigan beach in 1898.

Photographer unknown, Wikimedia Commons, public domain

A forgotten 1898 flight on a Michigan beach grows to the heart of an expanding industry

BY RICH ADAMS Augustus Herring is not a well known name in aviation history.

But it should be.

Herring, who lived in St. Joseph, Michigan, built a motorized biplane glider and flew it on a Lake Michigan beach Oct. 22, 1898.

It was not a controlled flight, according to Seeking Michigan, but the flight took him 73 feet down the beach in the air.

Five years later, brothers Orville and Wilbur Wright would make the first controlled flight near Kitty Hawk, North Carolina.

One could argue Michigan is the “first in flight” state. And Herring broke the ground in terms of aerospace technology.

Today the Great Lakes State is a leader in the aerospace industry with more than 800 companies involved in the aerospace business.

Michigan has consistently been ranked as a Top 10 state in Aerospace Manufacturing Attractiveness by PricewaterhouseCoopers. In 2019, Michigan was ranked No. 4 in the nation for aerospace attractiveness, behind Washington, Georgia and California.

The high rating is attributed to Michigan’s “research and development in the aerospace industry supply chain,” according to PricewaterhouseCooper.

The Michigan Economic Development Corp. is an advocate of the aerospace industry, noting there are many reasons for aerospace businesses to locate in Michigan.

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“Michigan’s proven manufacturing prowess, matched with our proven engineering, design and technical talent, make it the ideal location for the aerospace supply chain and engineering companies,” said MEDC Executive Vice President and Chief Business Development Officer Josh Hundt. “In the 2019 Aerospace Manufacturing Attractiveness report by PricewaterhouseCoopers, Michigan ranked as best in the Midwest and fourth in the U.S. While the aerospace industry grew at 6.5% nationwide in 2017, it grew at 15.3% in Michigan.”

According to KLA officials, among the decisive reasons for building a major research and development hub in Michigan were Ann Arbor and the Detroit metropolitan area’s attractive talent pool, a low cost of living (compared to San Francisco) and proximity to Detroit Metro Airport and the logistical advantages that support KLA’s customers.

Hundt said similar to the state’s automotive industry supply chain, Michigan’s aerospace supply chain consists of many of the most innovative and capable suppliers in the industry.

“With more than 18 educational institutions with aerospace- and aviation-related degrees and curriculum, Michigan has a pipeline of skilled workers,” he explained. “Michigan is ranked third in the nation for its pool of talent among occupations in primary demand by the aerospace and defense industries, with more than 260,000 employed in relevant occupations.

“Michigan also has the nation’s most robust tool-and-die and manufacturing infrastructure, making it an attractive location for the aerospace supply chain and engineering companies to deliver solutions for the industry,” Hundt explained. “And the state’s metal fabrication, composite materials and manufacturing expertise provide the ideal infrastructure for delivering solutions to the aerospace industry.”

Hundt pointed out that Michigan’s business climate is one of the most favorable in the Midwest, partially because the state eliminated the personal property tax. Another factor was the resilient business climate, which helps attract high-tech companies.

Last year, Silicon Valley-based KLA, a semiconductor equipment manufacturer, chose Ann Arbor – from a list of 350 North American locations – to establish a research and development facility.

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Although there is a predicted shortage of skilled trades workers, Hundt said that is not the case in the aerospace industry.

“Employment in these occupations grew 8% over the past five years from 2014 to 2018,” Hundt continued. “Michigan’s aerospace supply chain consists of many of the most innovative and capable suppliers in the industry; and as the aerospace industry continues to grow, we believe Michigan will continue to be a key location for aerospace supply chain companies from around the globe to do business.”

Rich Adams is a communications specialist at M3 Group and was a print and broadcast journalist for more than four decades. When he is not watching his beloved Chicago Cubs, he is counting the days until spring training begins.

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G R E AT E R L A N S I N G B U S I N E S S M O N T H LY

DECEMBER 2019

COVER

MALL STARS

New experience-based businesses reinvent and reinvigorate the identity of the local mall

BY STEFANIE POHL

Malls are no stranger to changing trends when it comes to fashion. Yet in the last several years, malls have had to keep up not only with the evolving interests and shopping habits of its customers, but an increasing number of national retailers closing their doors.

Mall property managers and business owners have needed to get creative with ways of drawing in foot traffic. From kart racing to karaoke, Lansingarea malls are expanding beyond traditional retail anchors to focus on experience-based businesses.

It’s a shift that aims to reinvent and reinvigorate the local mall — and Greater Lansing — for a new era.

According to a recent study, 74% of Americans are prioritizing experiences over products. That doesn’t come as a surprise to Amy RichterPerkins, senior associate and retail adviser at Martin Commercial Properties in East Lansing.

“Studies show that millennials are experiencedriven and are more likely to spend money on an experience rather than on material things,” she said. “As retailers are investing in innovation to cater to the shopping habits of this generation, malls are also looking to add attractions to bring them through the doors.”

While entertainment in malls is not a new concept, Richter-Perkins said the range of uses has grown from movie theaters to include bowling alleys, indoor rides, escape rooms, trampoline parks, laser tag arenas, rock climbing, family fun centers and other attractions. From the first quarter of 2010 to the first quarter of 2019, the square footage occupied in malls by entertainment concepts increased by 44.7%, according to a report published by the International Council of Shopping Centers.

Richter-Perkins said that Meridian Mall in Okemos, which celebrated its 50th anniversary in November, and owner CBL Properties have been effective in reshaping its identity as a local mall.

“CBL has had great success with implementing the new trends, starting with adding center court attractions and then alternative users Planet Fitness, Launch Trampoline Park and High Caliber Karting,” she said.

Launch, a 30,000-square-foot indoor trampoline facility, opened in the former Gordman’s space in February, while High Caliber Karting and Entertainment recently took over the 80,000-square-foot space left by Younkers.

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COVER

High Caliber Karting and Entertainment opened its doors in October, offering two indoor go-kart tracks, axe throwing, an arcade, and a trackside bar and bistro. Two years ago, co-founder and President Jordan Munsters initially considered the property next to Best Buy in Okemos, now occupied by OfficeMax. He said he wasn’t initially sure about choosing a mall location for his business but added that changed when he saw the space.

“I went by this facility and thought, ‘God, I can see it plain as day,’” he said. “The big thing was that I called up the mall management, and they were so accommodating and helpful to us. Nobody has been more impactful to us than this mall management.”

Munsters agreed with the statistics that show younger generations are spending less on material possessions: “They don’t care to own stuff. We’re more of a community type of group of people.”

Instead, the biggest goal for his business comes down to one word: joy. “That’s an interesting word that a lot of people don’t use,” he said.

“There’s a difference between fun and joy. Fun is something I do. Joy is something I do with other people. You can’t have joy by yourself.”

Munsters and his staff hope to create a 18

sense of community and shared experiences for the young and the young at heart.

“We want them to feel like they’ve had a connection. It takes people being willing to let their guard down and have fun.”

With its entertainment options and prominent positioning as an anchor of Meridian Mall, High Caliber Karting is poised to draw plenty of traffic – to itself and other businesses in the mall. “We want to be a part of the solution for the revitalization of the mall,” Munsters said. “If we can draw a crowd over here, it’ll help the other businesses.”

Munsters said he and his partners made a point of introducing themselves to every business in the mall to form relationships with other tenants. “They’re great people. They need attention brought in their direction.”

As for other available retail spaces inside Meridian Mall, CBL Properties’ Director of Public Relations and Corporate Communications Stacey Keating said they are evaluating a number of alternative uses, noting that the retail landscape is constantly changing and evolving as consumer behavior changes.

“We are seeing developers move away from the traditional retail-focused properties of the past and more toward mixed-use developments that incorporate retail, entertainment, restaurants,

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offices, hotels and even multi-family,” Keating said. CBL is in the early stages of transitioning its properties to include these features. “We’ve seen quite a bit of demand for these types of entertainment users at our properties,” Keating said. “We are receiving positive feedback from our customers, which is translating into an increase in traffic and productivity.”

This shift toward mixed-use businesses can be seen across town as well at the Lansing Mall, which also celebrated its golden anniversary in 2019. Overdrive, a new bar and entertainment venue, has taken over the space previously occupied by Tequila Cowboy Bar & Grill, which closed its doors in April. The 20,000-squarefoot mall space is home to Hit and Run Karaoke Bar & Grill and features two separate music venues for live performances from country, rock and blues bands. As of this writing, it was scheduled to open in November. The Regal Lansing Mall Stadium 12 and Impact Community Church, which opened in 2014 and 2018, respectively, also illustrate a move toward alternative uses for space at the Lansing Mall.

While Meridian Mall and Lansing Mall serve as crosstown gateways to the Greater Lansing area, an increase in mixed-use development projects planned for the downtowns in between also has the area poised to attract new talent.

COVER

“We will have multiple options for downtown living with walkable communities offering dining, shopping and entertainment,” RichterPerkins said. “It is attractive not only to young professionals, but also to active seniors, empty nesters and everyone in between.”

She pointed to the new campus Target store in East Lansing and the upcoming urban Meijer concept on Michigan Avenue in Lansing as clear indications of this shift.

Richter-Perkins also noted that with the likelihood of continued retail closures in the future, mall owners will need to continue to evolve.

“Not only are owners adding entertainment uses, they are adding grocery anchors, gyms, health care facilities, restaurants, bars, and even residential and senior living in some markets,” she said. “I think the best way malls will achieve success in the future is to look at how they can best serve the local community and work with local municipalities and business leaders to meet these needs.”

Richter-Perkins said it’s clear by the collaboration and vision of leaders in the Greater Lansing area that a new era is on the horizon.

“Local leaders and business owners recognized the need to attract and retain young talent

in our market, and a key factor is creating a vibrant downtown,” she said. “The great vision for redeveloping the Michigan Avenue corridor and partnerships between the city of Lansing, the city of East Lansing, MSU, LEAP, and the Lansing chamber as well as local developers … and other business leaders in the community, is going to shape the business and retail landscape of Lansing in the future.”

Stefanie Pohl earned a bachelor's degree in English and creative writing from Michigan State University and a master's degree in writing and publishing from DePaul University. She is currently a freelance writer raising her two young daughters with her Spartan sweetheart. Find her musings about motherhood and more on her blog, www.mostefinitely. com. Pohl has been spelling out her name since 1985.

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LEGISLATIVE

BECOME AN ADVOCATE FOR YOUR BUSINESS Public policy affects every business in one way or another. Many large businesses employ lobbyists or government relations staff members to monitor and fight for policies that are business-friendly.

However, small to medium-size businesses often don’t have the same time or resources.

This is an issue because businesses of various sizes have different needs. Historically, small businesses have had to sit back and simply accept whatever policies officials put in place because their voice was lacking during the lawmaking process. It doesn’t need to be this way.

Smaller businesses tend to overlook the abundance of ways they can help shape policies and navigate government without breaking the bank.

CHAMBERS OF COMMERCE As a chamber professional, I would be kicking myself if I didn’t mention the government relations services that chambers across the nation provide to businesses of all sizes. The Lansing Regional Chamber of Commerce offers the opportunity for members to sit on our policy committee or political action committee (PAC).

The PAC helps elect pro-business candidates to local, state and federal governments; and the policy committee helps identify policy areas to support or oppose throughout the year. Based 20

on the policy priorities, we offer educational sessions to keep members informed about policy changes, testify at the local and state level about issues, lobby legislators, write letters and op-eds urging officials to make decisions that benefit businesses, host roundtable discussions with lawmakers, and much more. We even have a help desk on our website to answer questions regarding business compliance, zoning and licensure.

POLITICAL ACTION COMMITTEES

CAMPAIGNS

Although these activities may seem small, they position your business to gain political connections and give your company a voice on policy decisions.

As we quickly come upon a new year and decade, consider becoming an advocate for your business. If you have questions about the chamber’s advocacy efforts or want to learn more about how you can get politically activated, visit lansingchamber.org.

Another way to get involved in public policy is to support campaigns. You could start with something small like put a pro-business candidate’s sign in your yard or make a small donation to his or her campaign. You could also volunteer to work on his or her campaign by making calls, knocking on doors or offering to contribute a special skill that helps the campaign.

ELECTED OFFICIALS Elected officials are guided by what their constituents need. You could write letters or reach out to their teams to set up a meeting to talk about the issues that affect you. Another great way to discuss issues with lawmakers is to attend their roundtables, coffee hours and other community outreach events.

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In addition to chambers of commerce PACs, many organizations and businesses in our community have PACs. You should research to see what kind of candidates they support and reach out to them to see if you can join the PAC or help them with their events and activities.

Steve Japinga is Director of government relations for the Lansing Regional Chamber of Commerce. He is responsible for developing and managing the chamber’s policy priorities as well as monitoring local, state and federal issues that may impact the business community and the Greater Lansing region. He is a graduate of Michigan State University and lives in Lansing with his wife Katherine and dogs, Charlie and George.

SPONSORED

A NEW “CAPITOL VIEW” Capitol View Apartments will soon offer a new place to live in Downtown Lansing. Located at 313 N. Capitol Avenue – Capitol View Apartments is the culmination of the joint efforts of the City of Lansing, State of Michigan, and the George F. Eyde Family, LLC (Owner / Developer).

Capitol View Apartments (previously known at the Oliver Tower) has sat empty since a fire forced all residents to vacant in 2000.

The George F. Eyde Family purchased the vacant building in December of 2015 with the vision of providing smaller / efficient residential units to those who wish to live / work / and recreate Downtown. It took a little longer than we hoped – but the 96 units will be completed by the end of this year – and ready for those who want a “Capitol View” in January of 2020.

In addition to the 96 apartments – Capitol View will provide approximately 4500 square feet of retail / office space adjacent to the newly redesigned outdoor courtyard at the corner of Capitol and Ionia.

Every new residential unit downtown brings new life and new dreams to our City.

Mark Clouse joined the Eyde Family team in 1985 and currently serves as Chief Financial Officer and General Counsel for the George F. Eyde Family, LLC.

Put your business at the Centre of it all

Eyde Co. is now leasing space at the Knapp’s Centre | Call today (517) 351-2480 | eyde.com La

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VISUAL BREAKDOWN

Business in the 1920s compared to predicted entrepreneurship in 2020 could not be more different. Both eras focused on new technology, but are divided by 67 instances of Moore’s Law, which says the number of transistors that can be fit on a computer chip will double every 18 months, resulting in periodic increases in computing power.

Granted, there were no computers in 1920, but Bob Bemer was born in Sault Ste. Marie. He became the father of the ASCII character code and grandfather of the Common Business Oriented Language, or COBOL, the second-oldest highlevel programming language still in use by many businesses and governments.

Let’s compare some of the technological innovations made 100 years apart.

Thirty-seven car companies were formed in 1920, including five in Michigan: Apex Motor Car Co. in Ypsilanti, Friend Motor Corp. in Pontiac, Hoskins in Detroit, Lorraine, also in Detroit, and Rugby – a Durant Motor Co. offshoot – made in Lansing. (Wikipedia)

Ford, GM, Honda, Toyota and other major automakers plan to begin offering self-driving cars to the public in 2020. (Emerj)

All Metal Products Co. was founded in 1920 and based in Wyandotte, Michigan, producing pressed-metal toys under the Wyandotte brand name, and was the largest manufacturer of toy guns in the U.S. for several decades in the 20th century. (Ranker)

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XR tech, a code name describing the intersection of augmented reality, virtual reality and mixed reality, is expected to substantively shift consumer behavior, both in gaming and in business. (Consumer Technology)

VISUAL BREAKDOWN

Cannabidiol – or CBD – is everywhere. CBD-infused drinks are gaining momentum in the form of sparkling waters, coffees, teas, energy drinks, beer, wine and mixed alcohol beverages. That growth will continue in the new decade. (Special Events)

Faygo first came onto the soft drink scene in the 1900s, when two Russian immigrants, the Feighenson brothers, started making grape, strawberry and fruit punch-flavored sodas in Detroit. By the 1920s, they changed the name of their company to Faygo. (Faygo)

In 1929, Alex Manoogian founded Masco Screw Products Co. in Detroit, machining parts for the automotive industry. (Masco)

The latest innovations in the automotive industry are driven by 3D printing, so much so that the market is expected to reach $1.56 billion by 2020. (Fisher Unitech)

UNOX Data Driven Cooking equipment allows restaurateurs to track everything, water usage, energy consumption, cooking times and equipment use all from a smartphone. (Partstown)

Plant-based hamburger patties are already all the rave, with Beyond Meat and Impossible Foods dominating the market, which is expected to expand to other food items, including fishless fish, in 2020 (Partstown)

Called “the best kitchen aid” by an executive’s wife, the KitchenAid stand mixer was on the market for just one year in 1920, offering attachments that did everything from slicing to straining. (KitchenAid)

In 1927, Dorothy Gerber of Fremont, Michigan, started straining solid foods for her 7-month-old daughter Sally. She and husband Dan decided the work could be easily done at their canning business, and Gerber baby food was born. (Gerber) La

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FEATURE

The extensive collection inside Summit Comics and Games

FRIENDLY NEIGHBORHOOD MERCHANTS – A REASON TO SHOP LOCAL

BY NICK MCCORMACK

In 1888, just shy of an exciting new century, Americans were introduced to Sears’ seminal catalog. The humble packet of mailable papers would go on to flip consumerism on its head by making mail-ordered goods accessible to the masses. It was a new era; anyone with an address was no longer confined to a manageable day’s travel to gather everyday products. Over a century later, the dawn of the internet age has provided consumers with a worldwide reach when selecting goods.

In a world where intercontinental goods can arrive within days (sometimes delivered by robots) it can be easy to lose sight of the value of shopping locally. In 2019 it’s not uncommon for mom-and-pop stores to be elbowed out by big-box franchises, or for those franchises to in turn be sunk by far more tech-savvy options like Amazon. Convenience is indisputably king, but community is still very much alive and kicking as a driving force of where consumers choose to spend their money.

Summit Comics and Games stands proudly as a bastion for East Lansing’s “nerd” culture; a hub for comic enthusiasts and sci-fi/fantasy role-players alike.

“We believe that small businesses like ours are able to connect with customers in a way that 24

larger businesses can’t,” Said Summit store manager Matthew Hunt. “We are part of the community. And being part of the community helps develop friendships that make a difference.”

The close-knit and active nature of their niche customer bases have certainly helped a hometown brick-and-mortar establishment like Summit offer a sense of community that online vendors and department stores never could. Summit regularly hosts events to bring its customers, creators and sales staff closer together, including game nights, comic premieres and signings, giveaways, pop-culture comedy shows and much more.

“Some people love chains – giant, monstrous, all-consuming chains,” said Hunt. “But we can be niche and carry more graphic novels than stores like Barnes & Noble. More Funko Pop figures than Hot Topic or any other store. These are the same products that are available in the chains, but we specialize in them.”

While Summit enjoys its space confined to the Lansing area, another company with Michigan roots has branched out to locations on a national scale, all the while striving to keep true to its local mentality. Underground Printing has been providing custom-printed apparel

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to Michigan residents since 2001 under the name A-1 Screenprinting out of a University of Michigan dorm room. Five years later they opened a third location in East Lansing.

“We've been a part of this community since 2006 and love it,” Said UGP national sales manager Seth Greene. “Being a part of the local scene is truly something we enjoy. It gives us more of an appreciation for our city and the community that we are working and living in.”

While Underground Printing has expanded to include retail locations in 24 states, the company is still growing and hardly forgets its humble roots; a sense of community is paramount.

“Sometimes we do not have the same brand recognition, when it comes to retail, with the larger chains,” said Greene. “To us, this makes it all the more vital that we are part of the community and people are aware of who we are and what we stand for.”

Despite their differences, Lansing’s motley crew of establishments share a commitment to their customers, fellow business owners and the economy that serves as their bedrock. Among innumerable day-to-day gestures and practices, these community-minded businesses express their solace through the American Express-

FEATURE endorsed Small Business Saturday. Created in 2010 as a reaction to the fallout experienced by many small businesses during the recession, Small Business Saturday is a nationally recognized observance that promotes a oneness among local businesses to drive consumers inward toward businesses right in their hometowns.

On their involvement in the holiday, Greene said: “We think it is important to support the community around you, not just us, because all of us together help to shape the city. By being involved, we are helping promote that plan and also trying to help promote the ‘buy local’ atmosphere in and of itself.”

Summit expresses a similar affinity to its local customers through the program. “Our involvement in Small Business Saturday is just being one of the many great small businesses in Lansing that just want to make our customers happy.” said Greene.

In a time of rapid expansion and convenience it’s important to remember the hometown heroes who bring customers the heart that big business just can’t.

Take some time to shop small and you’ll win big.

Nick McCormack is a fourth-year advertising major at Michigan State University and a freelance contributor for the Greater Lansing Business Monthly. He enjoys covering surfacing trends and local innovators. In his free time, he busies himself with good books, scenic hikes and shooting his bow.

The exterior of Underground Printing

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rehmann.com/growing | 517.316.2400

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BY TERESA FRITH | PHOTO BY MATTHEW MCDANIEL

TEENA M. RAIRIGH

FOUNDER OF SUPPLEMENTAL CE0 If you own a business, it’s likely there have been times you felt you’ve needed help managing things like strategic planning, budgeting, etc. If so, Teena M. Rairigh can help. She’s the owner and founder of a business consulting firm, Supplemental CEO; president of Local First; and vice president of the National Association of Career Women.

WHAT IS SUPPLEMENTAL CEO? Supplemental CEO is a business consulting firm that specializes in reducing the dayto-day workload of business owners. The services offered are in the form of business management tasks that fall within strategic planning, operations assessments, succession/ emergency planning, cost analysis, budgeting and anything else that falls on an owner’s plate. It’s ideal for a business that needs a right hand to the owner or a CEO, but cannot justify the expense of a full-time employee.

GIVE US SOME HISTORY AND HOW YOU STARTED SUPPLEMENTAL CEO. After 20 years managing multi-million-dollar businesses and working for years in real estate development, I had handled almost every task a small-business owner has to handle. When I 26

was seeking a new position, as an employee, I kept finding businesses that needed more than a business manager, they really needed an executive-level helping hand. I was actually approached to start offering services like this for my first client, and the need is evident as my business grows.

WHAT DO YOU DO ON A TYPICAL DAY IN YOUR JOB? My days are always a little bit different. I do personal meetings weekly or biweekly with contract clients and spend about half of my days in those. The client relationship is crucial to really being able to impact and help business owners.

We spend time reviewing problems, successes and ways to be more proactive within their businesses. Much of what we cover is helping the business owner maintain control of their business while being able to step away without worry.

Peace of mind is one of the best benefits of working with me. Additionally, I work off-site on projects for business owners, like fighting UIA, budgets, job descriptions, systems and recruiting. Networking and finding people who offer solutions for my business owners is also an important piece of being able to offer a fullservice consulting experience.

WHAT DO YOU LIKE BEST ABOUT YOUR JOB? WHY DID

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YOU DECIDE TO GET INTO THIS FIELD? Hands down, the very best part of my job is offering peace of mind to my business owners.

Watching them as they take more control over their business while simultaneously letting go of what they don’t have to handle is amazing. I have a passion for small business and entrepreneurs, as they are the ones building our economy.

WHAT ARE THE FIRST STEPS SOMEONE WHO NEEDS YOUR SERVICES WOULD DO? The biggest step business owners need to take is to admit they don’t have to know it all and want to make their business as solid as possible. Most business owners think they have to do it all. This is simply not true, and I can help them delegate, train and automate systems so they can maintain control while letting go.

WHAT TYPE OF BUSINESSES USE YOUR SERVICES? WHO IS IT BEST FOR? I focus on small business, between $500,000 and $6 million in gross sales. I have helped a few startups with plans for business development.

Businesses where the owners are overworked, in need of a sounding board or excel at their field but not at running a business are my specialty.

WHAT IS THE MOST IMPORTANT THING YOU CAN TELL BUSINESSES YOU HELP THAT THEY SHOULD BE WILLING TO DO IN ORDER TO BENEFIT FROM YOUR SERVICES?

“First National Bank of Michigan is local minded and people focused.

Patty Barnas is close by, understands what we do and is very responsive”.

Be open to changing the way things have always been done. Don’t beat yourself up because it is impossible to know everything.

Bringing in an expert in areas you are uncomfortable just makes your business thrive.

For more information on Rairigh’s services, visit supplementalceo.com or call (517) 881-1224.

Teresa Frith is a Navy veteran now residing in Nashville, Mich.

She's been writing and editing as a freelancer since retiring from the Navy in 2011, where she was a military journalist. She holds a BA in English from Western Illinois University. Her hobbies include reading, writing and working to help stray and feral cats.

-Larry Bass, President Friendland Industries Pictured left: Patty Barnas, FNBM Pictured right: Larry Bass, President, Friedland Industries

To read the full story, please visit: www.fnbmichigan.com/friedland-industries

fnbmichigan.com | 330 Marshall St., Suite 200, Lansing 48912 | 517.319.8000 La

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FEATURE

LOOKING AHEAD TO 2020: WHAT’S IN STORE FOR THE WORKFORCE?

BY EDYTHE COPELAND, CEO OF CAPITAL AREA MICHIGAN WORKS! The end of a year inevitably leads us to start looking into the next one. We set goals, think about what we hope to accomplish and wonder what the next 12 months will hold.

No one has a crystal ball, but we have some predictions for 2020’s workforce.

POSTSECONDARY EDUCATION WILL CONTINUE TO BE CRITICAL According to Teri Sand, business services manager for Capital Area Michigan Works!, a “traditional” college education isn’t the only type of learning employers continue to seek.

The commitment to life-long learning is also expected at most companies. The drive and ability to continue growing in a chosen field is vital to companies and individuals’ success.

In the last 10 years, there were almost 1,600 additional assemblers and fabricators jobs created in the Lansing area, according to the Lansing Economic Area Partnership (LEAP). Sand said several companies in the manufacturing sector have significant growth plans for the upcoming year, based on the recent Going PRO Talent Fund applications CAMW! reviewed. This means opportunities in occupations such as engineering, welding, assembly and project management will likely continue to grow in the next year.

According to the Michigan Bureau of Labor Market Information and Strategic Initiatives, there will be an overall increase of 4.4% in construction jobs in 2020 from 2018 in our state. While 4.4% may not seem to be much of an increase at first, that equates to over 7,000 additional construction jobs. Manufacturing jobs are predicted to have an increase of around 9,100 positions from the 2018 numbers.

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LABOR SHORTAGES AREN’T GOING ANYWHERE

IS THERE A RECESSION COMING?

Skilled jobs, like those in manufacturing and construction, require skilled workers to fill them.

Many employers, news outlets and concerned citizens are wondering if there’s a recession on the immediate horizon. It’s not an answer I have for you.

Looking forward with these projections shows that skilled workers are going to be needed more than ever. Employers are struggling to find workers with the proper training for the jobs that are needed.

“The current labor shortage has finally proven to many hiring managers that they need to ‘grow their own,’” said Sand. “Employers cannot find enough workers who already have all the experience desired. Workers must be willing to learn on the job as well as in classroom settings.”

Skilled trades aren’t the only area we can expect to see growth in during the next year. From 2009-2019, the occupations with the most growth included market research analysts and marketing specialists, software developers and sales representatives, according to LEAP. Customer service representatives was the category with the second highest growth, with over 1,300 additional jobs added. This seems to be a trend that will continue.

“Based on projects we anticipate launching soon, we expect our region to see very significant growth within the customer service representative occupational category in the coming year,” said Keith Lambert, vice president of business attraction for LEAP. Lambert also stated LEAP expects the St. Johns Dairy Processing Campus project currently underway to have a significant impact on multiple occupational categories, especially within the realm of technicians and operators that will be hired by MWC and Proliant Dairy Ingredients in 2020.

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What I can tell you is that, while Michigan has diversified its employment base in the past decade, we are still heavily dependent on manufacturing jobs, and if or when a recession hits, we’ll likely see similar historical trends to the Great Recession – it will likely hit Michigan early, and we’ll need to work hard to mitigate its impacts.

Much like in the last recession, I expect if we do enter a recessionary time, we’ll still face many of the same skills gaps. While this is frustrating for employers, it’s good news for job seekers. Training and degree program enrollments go up during a recession, and often so does funding for those programs.

Recessions are hard. I won’t sugar coat that.

But if we do see one in the coming year or two, we’ve dramatically changed our infrastructure and ability to help train and retrain individuals to meet the in-demand occupations to help employers – and individuals – survive.

I don’t know for certain what 2020 will hold for our workforce. But I know whatever it is, at CAMW!, we’ll be ready for it.

Edythe Hatter-Williams is the CEO of Capital Area Michigan Works!, a talent investment network that partners with businesses to develop recruiting and retention strategies and partners with job seekers to enhance education and career opportunities. On the web at camw.org.

FEATURE

HELP PEOPLE AFFECTED

BY DISASTERS BIG AND SMALL

1-800-RED CROSS | redcross.org Text REDCROSS to 90999 to donate $10

$10.00 donation to American Red Cross. Charges will appear on your wireless bill, or be deducted from your prepaid balance. All purchases a n s i n g& B Data u s i n Rates e s s N May e w s Apply. .com must be authorized by account holder. Must be 18 years of age or have parental permission to participate. LMessage Text STOP to 90999 to STOP. Text HELP to 90999 for HELP. Full terms and privacy policy: redcross.org/m

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FEATURE

MICHIGAN LOTTERY – A LOOK AT WHAT HAPPENS THANKS TO ALL THAT REVENUE

BY NICK MCCORMACK Every year more than 70% of Michigan adults buy at least one lottery ticket, and about 45% buy one every month. To give you an idea of the kind of numbers that translates into, there are some 7.5 million adults living in the state of Michigan.

Final results for the 2019 fiscal year weren’t available at press time, but according to the Michigan Lottery, its “financial impact” for 2018 was $3.6 billion in revenue, the third consecutive year of $3 billion-plus sales.

That revenue breakdown looks like this:

• • • • •

Prizes paid to players: 62% School Aid Fund: 26% Retailer and vendor commissions: 9% Operations and administration: 3% Direct state benefits: 97 cents of every dollar

Every dollar that the Lottery provides to the $13 billion School Aid Fund is a dollar that doesn’t have to come from taxpayers. In the 2018 fiscal year, the Lottery provided about 7% of the money in the School Aid Fund.

Here are other ways to crunch the numbers.

Retailers saw $266.5 million in revenue from commissions and players won $2.2 billion in prizes, both records. A record $941.3 million went to the School Aid Fund. Since 1972, the Lottery has provided more than $22 billion to support public schools in Michigan.

“Several factors contributed to Lottery’s success in 2018, including strong relationships with our retailers, research and development of new game ideas, exceptional teamwork across the organization, and the greatly appreciated 30

support of our players,” said Michigan Lottery Commissioner Brian O. Neill.

GLBM spoke with Jeff Holyfield of the Michigan Lottery. He said that supporting responsible gaming is a core value of the organization. The Lottery earned a Responsible Gaming Verification through the North American Association of State and Provincial Lotteries and recertification of its online program through the National Council on Problem Gambling.

Holyfield added that the Lottery provides $1 million each year to the Department of Health and Human Services to fund statewide education and treatment programs for problem gambling.

There is a helpline number printed on all tickets, and other resources are listed on the Lottery website: michiganlottery.com. The Lottery urges players to remember: “Knowing your limits is always the best bet.”

The Lottery’s online game services include responsible gaming safeguards not found in gaming elsewhere in Michigan. Those safeguards include:

• • •

Self-exclusion periods Daily and weekly deposit limits Play history to monitor gaming activity

In 2014 the Lottery launched the Excellence in Education program to recognize outstanding individual educators who go “above and beyond” to make a difference in the lives of their students.

The educators selected for the program’s weekly award win a plaque, $1,500 cash and a $500 grant for their classroom, school or school district.

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Winners also are featured in a news segment on four TV stations, including Lansing’s FOX 47.

The Michigan Lottery’s mission is to maximize revenues to support public education, to provide fun and entertaining games of chance, and to operate all games and functions with total integrity.

DID YOU KNOW THAT . . .

• • • • • • • •

Lottery players reflect the state’s population, including being almost evenly split by gender Ethnicity parallels 2010 U.S. Census results 75% of players have annual income of $25,000 or more 43% have annual income of $50,000 or more 40% have college or post-graduate degrees 37% have some college 20% have completed high school About 10,500 Michigan retailers sell Lottery products

So, there you have it, a rundown of what the Michigan Lottery does with all that money ticket buyers generate every year.

Saying that a lot of good comes from all that revenue is a very safe bet.

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BUSINESS CALENDAR

DECEMBER 2019 DEC. 5

MICHIGAN CANNABIS LEADERS NIGHT

The Lansing Radisson Hotel will be decked out in holiday glory as Michigan's cannabis industry leaders gather for a special year-end celebration.

Enjoy dinner and hear speakers discuss the year that was and the year yet to come. Network from 6 p.m. until 7 p.m. with a cash bar and lots of space to get to know each other. Dinner is served at 7 p.m. and the program begins shortly afterward.

Visit Eventbrite.com for more information.

DEC. 5 LANSING HOLIDAY COLLABORATION

Michigan Premier Events and Lansing Mosaic presents its third Annual Lansing Holiday Collaboration. From 5:30 p.m. to 7:30 p.m. on Dec. 5 stroll through the La Fille Gallery

at 336 E. Michigan Ave. Lansing’s diversity will be celebrated with a collaboration of leaders, businesses and professionals. Enjoy complimentary hors d'oeuvre, desserts, drinks and music while enjoying the arts and visiting some of Lansing small businesses selling handcrafted items. Admission is a nonperishable food item at the door that will be donated to the Lansing food Bank. For more information please contact Ashlee Willis at Info@MichiganPremierEvents.com.

DEC. 10 THE LANSING REGIONAL CHAMBER OF COMMERCE ECONOMIC CLUB

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2019 HOLIDAY OPEN HOUSE Join Capital Area Michigan Works! at its open house and evening of celebrating 2019 at the Capital Area Michigan Works! Lansing American Job Center, 2110 S. Cedar St. from 4:30 to 6 p.m. Dec. 11. Come connect and celebrate another year of successes. Visit Eventbrite.com for more information.

2019 MICHIGAN ECONOMIC FORECAST SERIES BREAKFAST

Michigan Business Network is holding the

Adams; AF Group; Arts Council of Greater Lansing; Auto-Owners Insurance; Blue Cross Blue Shield of Michigan and Blue Care Network; BRD Printing; Capital Area District Libraries; CATA; Ciesa Design; City of Lansing; City of Lansing Parking Services; City Pulse; Comcast; Comerica Bank; Consumers Energy; Consumers Professional Credit Union; Cottage Inn Pizza; Crowne Plaza Lansing West; Davenport University; Dean Trailways; Delta Dental; Delux Tents and Events; Dewpoint; Dickinson Wright PLLC; EDGE; Family Life Radio; Feldman Chevrolet of Lansing; For Crepe Sake; Foster Swift Collins & Smith; FOX 47 WSYM TV; Gillespie Group; Grand Traverse Pie Company; Grandhaven Living Center; Granger Waste Services; Greater Lansing Convention & Visitors Bureau; High-Ball Crane; i92.9 Lansing’s New Hits; IBEW Local 665; Ingham County; Insty-Prints Downtown; L.O. Eye Care; Lake Trust Credit Union; Lansing Board of Water & Light; Lansing Community College; Lansing Economic Area Partnership (LEAP); Lansing Public Media Center; Lansing School District; Lansing State Journal; M3 Group; Manitou Pontoon Boats; Marshall Music; McLaren Greater Lansing; Media Advantage; Meijer; Michigan Association of Broadcasters; Michigan Association of Counties; Michigan Lottery; Michigan Retailers Association; Michigan State Capitol Commission; MSUFCU; NBC News 10 WILX; NECA; Northside Service Inc.; Planet Fitness; Pro Fireworks; Radisson Hotel; Signarama of Lansing East; Sohn Linen Service; Sound EFX; Sparrow; Spartan Motors; Spartan Toyota; State of Michigan-DTMB; The Exchange Martini Bar and Banquet Lounge; The Eyde Company The George F. Eyde Family; The Peanut Shop; Troppo

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DEC. 12

The December Lansing Regional Chamber of Commerce Economic Club will be held from 11:30 a.m. to 1:30 p.m. at the Kellogg Hotel & Conference Center, 219 S. Harrison Road, East Lansing. Bill Adams, vice president and senior economist at PNC Financial Services Group, will

PRESENTING SPONSORS

provide an economic outlook for 2020. Contact Ashlee Willis at MichiganPremierEvents@ lansingchamber.org with questions.

DECEMBER 2019

Silver Bells in the City is free and open to the public thanks to our dedicated sponsors.

Silver Bells is a project of the Lansing Entertainment & Public Facilities Authority and the Silver Bells Coordinating Committee.

BUSINESS CALENDAR

annual Michigan Economic Forecast Series breakfast t from 7 a.m. to 9:30 a.m. Dec.12 at the University Club of Michigan State University, 3435 Forest Road. The breakfast includes an economic forecast of the mid-Michigan area for 2020. Speakers include Chris Holman, Jade Sims, Mike Seling, Jack Schripsema, Tim Daman, Bob Trezise and Dr. Charles Ballard.

Visit Eventbrite.com for more information.

DEC. 12 THE CHAMBER 360

The Chamber 360 program shares tools, resources and connections with prospective, new and long time Lansing Regional Chamber of Commerce members. It also offers several networking opportunities, including member roundtables that allow participants to share details about their businesses; discuss potential areas of opportunity; and ways the chamber can help them connect, grow and thrive. The event will be from 8-10 a.m. at the Lansing

WHERE BUSINESS GETS DONE #LOVELANSING, MICHIGAN

Regional Chamber of Commerce Insurance Capital Board Room. Contact Michelle Rahl at mrahl@lansingchamber.org with questions.

DEC. 12 POWERFUL PRESENTATIONS AND TRAINING TECHNIQUES

Join the Michigan Chamber of Commerce from 9 a.m. to 3 p.m. for an interactive training session and learn how to take content and create real epiphanies for your audience. Learn to make presentations that will be both fun and interesting.

Visit michamber.com for more information.

DEC. 17 THE CHAMBER UNIVERSITY SERIES

to small-business owners and aims to teach members tangible pieces of information that can be immediately implemented. The upcoming event will be from 8-9:30 a.m. at the Lansing Regional Chamber of Commerce Insurance Capital Board Room. Contact Ashley Willis at MichiganPremierEvents@ lansingchamber.org with questions.

DEC. 19

THE DRINKING LUNCH DECEMBER 2019

There was a time when it was expected that you’d have a few at your business lunch and then it vanished. The Drinking Lunch is proud to be bringing back the afternoon libation without the judgment. So, bring your business cards, and raise a toast to The Drinking Lunch. Visit TheDrinkingLunch.com for information.

The Chamber University is designed to present affordable educational opportunities

Award-Winning Experts* *Voted Best Large CVB in Michigan Two Years Running

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NOTABLE NEWS

DEAN CELEBRATES FIVE DECADES OF SERVICE AND ADVOCACY

EDL ACQUIRES BROADROCK RENEWABLES

SCHRIPSEMA ANNOUNCES RETIREMENT FROM GLCVB

Dean Transportation is celebrating its golden anniversary. The nationally recognized transportation service is marking 50 years of safely transporting students to and from their schools.

“We are extremely proud to have been an integral part of communities throughout Michigan for the past 50 years,” said Kellie Dean, president of the company. “We have worked hard during the past half-century to provide safe and reliable transportation to and from school for 80,000 students every school day. We are committed to further serving our communities and look forward to transporting the children and grandchildren of today’s passengers in the future.”

Global energy producer Energy Developments Limited has completed the acquisition of Broadrock Renewables, replacing Macquarie Infrastructure Partners II as the owner of the landfill gas-to-energy business headquartered in Johnston, Rhode Island. Macquarie is a fund managed by Macquarie Infrastructure and Real Assets and has been the sole owner of Broadrock since 2010.

After a long and successful career in the hospitality industry, Jack Schripsema, president and CEO of the Greater Lansing Convention and Visitors Bureau, has announced his retirement.

Jack Schripsema Schripsema plans to step down at the end of February.

Dean Transportation has twice been named the top school bus company in North America and has expanded its service offerings to include Dean Charters and Tours – now Dean Trailways. Never content with the status quo, Dean Transportation remains dedicated to set the standard for the rest of the pack through endeavors such as its environmental initiatives and its proprietary school bus health care training curriculum, which is taught in partnership with local community colleges.

“I am pleased to welcome the Broadrock team into the EDL family,” EDL CEO James Harman said.

“EDL plans to leverage our operational expertise in waste-to-energy and continue Broadrock’s role as a reliable energy supplier to its customers and communities.”

Macquarie CEO Karl Kuchel said, “I would like to thank the entire Broadrock team that has built the business into a high-quality renewables platform. We are proud of our achievements and look forward to seeing Broadrock continue its success under EDL’s ownership.”

Schripsema joined the organization in 2012 and has been instrumental in helping drive overnight visitation, topping the 1 million-room-night mark in 2016. Schripsema’s leadership and passion for the industry was recognized with several awards including being named CVB Star of the Year at the Governor’s Conference on Tourism and earning a Michigan Meetings and Events Lifetime Achievement Award.

“Looking back over the last 50 years, I’m proud to have been involved with many initiatives to further the industry and improve the communities I served. I valued my time at the Greater Lansing Convention and Visitors Bureau and the

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experience of working with the outstanding staff and local stakeholders. I know the board will be diligent in finding the right person to lead the organization into the future,” Schripsema said.

Smith played a key role in banking for several years locally, statewide and nationally, and was instrumental in helping open First National Bank of Michigan in 2006, according to a news release.

Schripsema plans to spend his new free time with family in Michigan, traveling and working on his golf game.

“We are thrilled to extend this opportunity to Nathan. Dan would be so proud,” stated Daniel Smith’s wife, Judy, who was present to congratulate Nagel. First National President and CEO Daniel Bitzer added, “Since our inception in 2006, our team has put a strong emphasis on enriching our community. This paid internship provides us the opportunity to teach, and for Nathan to experience banking firsthand in a local community bank.”

FIRST NATIONAL NAMES NAGEL AS ITS INTERN Nathan Nagel, a Kalamazoo native and senior at Western Michigan University majoring in finance, has received the first Daniel R. Smith Banking Internship awarded by First National Bank of Nathan Nagel Michigan. The internship, in honor of Daniel R. Smith, was announced in December 2018. It will be offered annually to a WMU junior or senior majoring in business, accounting or finance.

KAPLAN AGENCY HOSTS GRAND OPENING

Kaplan Agency Ribbon Cutting

Farmers Insurance celebrated its grand opening of the Kevin Kaplan Agency on Grand River Avenue in East Lansing on Aug. 27. A ribbon-cutting ceremony took place at the office with the Lansing Regional Chamber of Commerce and members of the local community. The office officially opened for business May 1. Farmers Insurance takes pride in its commitment to serving the community and providing excellent service to their customers

NIOWAVE ANNOUNCES NEW PRESIDENT Niowave Inc., a Lansing-based producer of medical radioisotopes, announced Oct. 3 that Mike Zamiara was promoted to president. He will be responsible for the daily operations of the company as it moves from a research and development organization to full-scale production of isotopes. With over 30 years of experience in various roles in manufacturing, Zamiara has helped middle-market companies grow strategically through acquisition and the commercialization of existing product portfolios.

“This is an exciting time for Niowave and I have full confidence in Mike’s abilities,” said Dr. Terry Grimm, founder and CEO. “Mike has proven himself to be a result-driven professional who

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understands what is needed to take Niowave to the next level. He’s basically been serving in a presidential capacity for some time, so it will be a seamless transition. Mike is a perfect example of how one person can have a significant and positive impact in an organization.”

communities that have few emergency food resources. The food bank’s Food Movers program rescues unsold or unused food from local event centers and restaurants for distribution to its member-agency network of local community kitchens and pantries.

PROGRAM RESCUES FOOD FOR THOSE IN NEED

In September, the food bank joined Food Movers to get a feel for what a day in the life of rescuing food looks like. Along with two others who are part of Food Movers, they visited two donors: Michigan State

The Greater Lansing Food Bank has provided many special programs and services to reach

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University Concessions and the Kellogg Hotel & Conference Center. In just a few hours, they had collected around 1,800 pounds of food.

After picking up prepared food from the donors, the Greater Lansing Food Bank headed straight to its partner agencies: Holy Cross Services, St. Casimir Catholic Parish and Gateway Community Services.

PREMIER REHABILITATION TO OPEN SECOND LOCATION Premier Rehabilitation will open its second location in the area at 3315 E. Michigan Ave. in the Frandor Plus Shopping Center. Co-owners Jeffery Cook and Tyler Wilson have built a successful practice and established a highly regarded reputation over the last five years, serving the community with the first location on South Cedar Street in Holt. The new clinic will offer clients the convenience of an east side location near Frandor and Michigan State University.

The new location will be open in early January and will be staffed with more than 10 employees, including five doctors of physical therapy, once fully operational. It will have a unique approach that includes manual therapy and one-on-one individualized care, along with providing the highest quality health care to the community.

CITY ANNOUNCES PHOTO CONTEST WINNERS The winners of the 2019 East Lansing Community Photo Contest have been announced. The competition was sponsored

by Meijer, the East Lansing Downtown Management Board and the East Lansing Farmers Market. Of the 254 photographs submitted, 13 were selected as winners.

Taking first place was Julie Anna with “Midnight in the Alleyway.” Second place went to Christian Hickey with “Broad Art Museum” and third place went to John McGraw with his photo “Sunrise in East Lansing.”

The Downtown East Lansing Award winner was Victor DiRita with “Grand River Avenue Sunset.”

The winner of the East Lansing Farmers Market Award was Pooh Stevenson with “Fall at the ELFM.”

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The honorable mentions consisted of Hickey for “Lights on Grand River Avenue,” Carleigh Lewaniak with “Abbot Road Park,” Gary Caldwell with “These are the Banks I Consider When I Need to Spend,” Nathan Pence with “Sleeping Squirrel,” William Rowan with

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“MSU Children’s Garden at Sunset,” Matthew Kazmierski with “Red Cedar Flowing” and Prakash Shee with “Stallions.”

The winning photos will be featured in a variety of city marketing materials, both online and in print, with all the photos being posted on the city’s Facebook page.

COURTYARD HOTEL OPENS IN OKEMOS

a relaxing and functional space to work the way they want to, when they want to.”

some impactful women who are doing impressive things in the local community.

The four-story hotel also features a fitness center, a courtyard with a fire pit, a guest laundry and 480 square feet of meeting space to accommodate functions of up to 36 people.

“We are so honored to be a part of creating an event that unifies the community to recognize those amongst us who are making significant contributions,” said Tiffany Dowling, CEO and founder of M3 Group and publisher of CAWLM. “This is one event that we are looking forward to continuing for years to come.”

WOMEN CELEBRATED FOR INSPIRATION & INFLUENCE

This year’s Inspiration & Influence award winners included Ashley Brzezinski of Gillespie Group for the Up and Coming Award; Zaneta Adams, an attorney and disabled Army veteran, for the Caring for Women Locally Award; Pamela Miklavcic for the Judges’ Impact Award; andPriscilla Bordayo, who was awarded Woman of the Year.

A Courtyard by Marriott opened its doors in Okemos on Oct. 25. The new Courtyard features an innovative lobby space as well as Courtyard’s latest contemporary room design. The new hotel will provide flexibility and choices that allow guests to optimize and elevate their travel experience. The new hotel is at 3545 Meridian Crossing Drive and has 105 rooms.

“From Day 1, Courtyard has prided itself as a brand that listens to business travelers,” said Janis Milham, senior vice president and global brand leader for Classic Select Brands. “Today’s technology has changed how people travel. Our guests want a room that has purpose and flexibility that enables a seamless transition between relaxing and working. Courtyard is designed to offer them

Ashley Brzezinski, Pamela Miklavcic, Priscilla Bordayo and Zaneta Adams

Capital Area Women’s LifeStyle Magazine and the Aitch Foundation hosted an evening that some will never forget as the community came together to celebrate the 2019 Inspiration & Influence Awards.

This distinguished awards ceremony was held Oct. 16 at the Crowne Plaza Lansing West to identify

Sponsors of the 2019 Inspiration & Influence Awards included International Brotherhood of Electrical Workers Local 665, Martin Commercial Properties, Cinnaire, Michigan State University Federal Credit Union, Gillespie Group, Comerica Bank, Another Look Hair Institute, Kevin Kaplan’s Farmers Insurance Agency and other local table sponsors.

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ATHLETIC CLUB NAMED AMONG TOPS IN COUNTRY

SPARTAN MOTORS ACQUIRES ROYAL TRUCK BODY

The Sparrow Michigan Athletic Club has been named among the top clubs in the country by a leading national publication.

Spartan Motors Inc., the North American leader in specialty vehicle manufacturing and assembly for the commercial and retail vehicle industries as well as for the emergency response and recreational vehicle markets, recently purchased Royal Truck Body, a leading California-based designer, manufacturer and installer of service truck bodies and accessories. Royal Truck Body joins Spartan’s specialty chassis and vehicles business unit and, in recognition of the strength of the brand, will continue to go to market under the Royal Truck Body name.

Club Industry ranked the athletic club in the top 10 of clubs that stand alone and are not part of a chain. The club is the only hospital-based health club in mid-Michigan.

The magazine also ranked the club eighth overall on its list of the top 100 clubs in the United States.

No other single-operated location was ranked higher. The club was recognized for several reasons, including being one of the largest clubs in the United States, its high customer retention rate and the number of active accounts.

“We are hugely honored by this ranking, but we’re most proud of how it reflects the service we provide to our members and guests of all ages,” said Bob Diamond, executive director of the Sparrow Michigan Athletic Club. “We’d love for everyone to tour the MAC and get a complimentary guest pass to try the club. Visit the membership office or call today at (517) 364-8888.”

This is the latest acquisition driven by Spartan’s strategic plan and will result in the achievement of three of the plan’s key goals: earnings before interest tax, depreciation and amortization; margin growth; increased revenue; and geographic expansion by way of delivering on the promise of a coast-to-coast manufacturing and distribution footprint.

“This is an exciting day for Spartan,” said Daryl Adams, president and CEO of Spartan Motors. “Our acquisition of Royal Truck Body marks the continued execution of our strategic

plan and delivers on the promise of nationwide expansion to the benefit of our customers, suppliers, team members and our shareholders.”

FIRST NATIONAL EXPANDS IN DOWNTOWN KALAMAZOO First National Bank of Michigan has relocated its downtown branch to 318 W. Michigan Ave. in Kalamazoo.

“We are proud to expand our footprint in downtown Dan Bitzer Kalamazoo,” stated First National Bank of Michigan President and CEO Dan Bitzer.

The new branch is adjacent to the local bank’s former location at 348 W. Michigan Ave. The bank had occupied the former building since being founded in Kalamazoo in 2006.

“Relocating the branch to the newly remodeled building enables us to utilize the drive-thru for the convenience of our customers and increase office

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capacity for corporate operations in our current location,” Bitzer said. “Adding an additional 4,000 square feet will allow us to expand and continue to grow the bank.”

Renovation of the building was scheduled to be complete mid-October. The bank’s former location housed 43 employees in 29,000 square feet including branch and office space “We are happy to support downtown Kalamazoo and seized the opportunity to acquire the property late last year when another financial institution relocated,” Bitzer added

BECKHORN RECOGNIZED AS ADVOCATE OF THE YEAR The Michigan Works Association honored Stephanie Beckhorn, the director of Workforce Development for the Michigan Department of Labor and Economic Opportunity, for her commitment to workforce and economic development. Beckhorn received the award at the association’s annual conference in Kalamazoo in September.

“Stephanie has been a champion of working cooperatively with the Michigan Works network for many years and has worked diligently to help ensure a smooth transition to the new administration,” said Luann Dunsford, Michigan Works Association CEO. “She approaches projects in an inclusive manner and seeks solutions that are effective and replicable.”

“What a wonderful surprise to receive this prestigious award from the Michigan Works Association,” said Beckhorn. “I truly value the important relationship Workforce Development has with the Michigan Works network. A collaborative partnership is imperative as we work hand-in-hand with local community partners to ensure we are providing the very best services possible to the citizens of Michigan. I am so grateful for the partnership and hard work of the Michigan Works team and am very humbled to receive this award from a valued partner.”

COLLABORATION CREATES EXPANDED INDOOR SPORTS VENUE

The plan is to add multiple versatile and durable sport court surfaces in a portion of the 54,300-square-foot fieldhouse for basketball, volleyball and other sports. By adding Aim High Courts, the Summit will enhance its ability to drive tourism and out-of-state visitors to mid-Michigan while hosting regional and national sporting events. Turf sports, trade shows, community events and now court sports will have a home in the large fieldhouse.

“The versatility of the Summit Sports and Ice Complex will allow us to do everything we have done at Aim High Sports under one roof and continue to be a community asset year-round,” said Paige Sauer, Summit general manager.

The Summit’s owners, Westmor Partners, have operated the Summit and Aim High at adjacent facilities for the last eight years, but decided it can be more efficient and provide a better overall experience for its loyal customers by bringing all offerings under one roof. As part of this merger, Westmor Partners sold the Aim High Sports building for industrial use.

The Summit Sports and Ice Complex has welcomed Aim High Courts to its broad range of events and programs.

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“I serve food at the Advent House, and that’s really fulfilling because there are a lot of people who are less fortunate than me and everyone’s so appreciative. Hunger is something that should not be an issue here in the United States. To me, it doesn’t take anything to be kind to anyone and it’s very important for me to give back to others. I think that gives them inspiration and hope, to see someone like me in there serving them, because we’re no different from anybody else.”

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Giving Back Giving is part of our purpose and our mission to strengthen families and transform the community. Not only do we give expert, objective advice to our clients every day, we also proudly give back to the Greater Lansing community. Our thoughtful, generous team has volunteered 1,046 hours with 37 organizations throughout the year at various churches, schools, and service organizations. Our spirit of giving back continues beyond the holiday season because we believe in making a difference and improving the lives of our clients, employees and community. ‘Tis better to give than to receive. Happy Holidays!

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