Metro New York
Message from the President Welcome to Sysco Metro New York and thank you for allowing us to join your team. In addition to the products you currently have interest in, we would like to introduce you to the many other important Sysco services available to you. These value-added, experience driven programs will help you build and grow your business. At Sysco Metro New York, we offer custom tailored programs from custom cutting of steaks and meats to ServSafe Food Safety Certification classes. We have Earth-Friendly solutions for your cleaning needs, business review processes, staff training programs as well as financial, marketing and logistic services. Our Culinary team of executive chefs can suggest many options to help you keep your menu fresh, unique and individual to your establishment’s theme. Our farm to fresh produce and vast array of center-ofthe-plate items. At Sysco Metro New York, we believe your success is vital to our success. That’s why we invite you to take the time to learn about these valuable programs on the following pages. Your Marketing Associate is ready to answer any questions and discuss how these proven products can be put to work for you to help grow your business and drive sales. Thank you for your interest and consideration. Sincerely,
Michael Scanlon Michael Scanlon President and CEO, Sysco Metro NY
“.....from our house to your house...” Sysco Metro New York is the area’s leader in sourcing, marketing and distributing foodservice products to restaurants, healthcare facilities, lodging, schools and other customers who prepare meals away from home. The Sysco family of products also includes foodservice and hospitality equipment and supplies. Sysco Metro New York’s facility in Jersey City, NJ services the greater New York City and New Jersey areas. Regardless of the size of your business or the number of locations, our goal, through our services and our facilities, is to help you and your team develop a personalized agenda to meet your goals. Sysco Metro New York’s onsite facility include: • Business Review and Workshops • Staff Training • Menu Analysis • Menu Development • Table Trend Projections • Culinary Presentations • Customer Seminars • Two Fully Equipped Demonstration Kitchens Speak with your Marketing Associate to schedule a facility visit and experience the facility-based, value-added benefits of your Sysco Metro New York partnership.
Can’t Make It Over....Check Out Our NEW Website @ http://metrony.sysco.com
• Featured Recipes each Month • Local and National Publications as Ezines • Schedule of Events • ServSafe Training Schedule and Registration • What’s New - Products, Programs, Events • Links to Sysco.com and Many Other Resources.......And Much More
@Table - Invest in Yourself Make this your year to work ON your business @Table is your invitation to take a structured look at your past and current business needs and goals for the future. Sysco wants to take a major role in your business’ success. As a foodservice professional, running a successful establishment often means managing from “the trenches”. Unexpected changes in business can take our focus away from planning and forecasting and put us on-the-line just to maintain operations. We invite you to take a professional holiday from your day-to-day activities and spend some time with Sysco working ON your business rather than IN your business. Your visit to Sysco will begin with a tour of our warehouse. You’ll see our systems in action and gain an understanding of food chain preservation. You’ll be able to see a varied array of produce items and other products that are not samples, they are ready to ship.
Next, we’ll be on to one of our Test Kitchens for a personalized culinary presentation for your operation only. We’ll see and taste targeted items of your choosing. Brand comparisons, yield tests, menu analysis...it’s all here. We’ll explore new ways of producing your cuisine that can impact your sales and bottom line; always focusing on improving quality and guest delight. We’ll look at ways to insure your menu is working for you and driving the sales you expect. Finally, we will discuss your operation from a business perspective. Menu development, staff training, facility maintenance, marketing, social media management, Inventory control, and a host of vendor partners that can assist you in increasing profitability. Our iCARE partners are available to you at your convenience. At Sysco, we appreciate your business and desire to grow with you. We value your time. We will work quickly and efficiently to deliver the true product that every operator wants: Net. Increased sales for your staff, increased value and guest experience, all will lead to increased net profit to your bottom line. All it takes is a small amount of your time. Contact your Marketing Associate to make you reservation @Table today. Your business will thank you.
The Sysco Metro NY Culinary Team
Metro New York Chef Michael Salvatore CEC –Director of Culinary Resources
Chef Randy Shore Dower – Executive Chef
Chef Salvatore is a Gold Medal graduate of the School of Culinary Arts, Mays Landing, NJ. Chef Salvatore has been an Executive Chef at Hyatt Hotels before setting off on his own to open several successful restaurants. Chef Salvatore earned his Certified Executive Chef title from the ACF and in 2009 he was inducted in the Chaîne des Rôtisseurs as Chef Rôtisseur. Chef Salvatore has been with Sysco Metro NY since 2001.
Chef Dower is a graduate of the Culinary Institute of America. She has worked as a garde manger with the Regency Hotel and as a pastry chef in several locations including Le Grenouille and at Marriott B & Is before joining Sysco first as an MA, then as a Protein Specialist and finally as an Executive Chef.
Chef Luigi Tripodi – Executive Chef
Chef Paul Deckenbach – Executive Chef Paul is a graduate of The Academy of Culinary Arts in Mays Landing New Jersey. Prior to his culinary education he worked as a dishwasher, prep cook and line cook beginning while he was still in high school. Since graduation he has worked as an Executive Chef in restaurants, hotels, corporate dining, conference centers and private country clubs before coming to Sysco Metro NY as an Executive Chef.
Chef Tripodi is a graduate of the Culinary Institute of America. Upon graduation, Chef Tripodi apprenticed at some of the finest French restaurants in New York City. Chef Tripodi then moved on as the corporate chef for Black Bay restaurants in Boston. He then was executive chef at many fine restaurants and was the corporate chef for the NY Metropolitan Museum of Art before joining Sysco as an MA and then as a Executive Chef.
Beth Dobra – Business Review Specialist Beth has held many positions at Sysco Metro NY from Credit Manager to Executive Administrative Assistant. For the past several years she has developed our @Table program along with our Culinary Department to host Customer visits and explore new opportunities for our customer base. Beth’s culinary skills as well as her expertise with Sysco’s many programs has helped many customers grow their business.
iCare - Value Added Service Partners Your Sysco Team What does it take for a foodservice business to be successful? Besides a lot of hard work, it takes resources! With the Sysco iCare team, you have connections to some of the most important tools in the industry. Sysco Corporation introduced the vision of offering value-added services in 2002. The result was iCare and the aim was simple: leverage Sysco’s scale and sophistication to assemble a suite of services that can help customers succeed in the ultracompetitive restaurant industry Here are just a few examples of the Sysco iCare Services available to you. For information on specific services to help your business grow and prosper, please contact your Sysco Marketing Associate,
Marketing Need help driving guest traffic to your restaurant? Want to boost profits simply by re-engineering your menu? Sysco iCare marketing services can help. Guest traffic and increased profits are two lifelines of the foodservice industry and Sysco Metro New York iCare marketing partners specialize in getting you more of both! Whether you plan to send a targeted direct mail campaign, establish your restaurant on the Web, increase traffic through patron-purchased gift certificates or feature your menu in the phone directory, Sysco Metro New York has the experience to help bring more patrons through your doors.
We invite you to learn more about how iCare marketing partners can help fill your tables and fill your pockets. Contact your Sysco Detroit Marketing Associate and make an iCare connection today!
Financial Services In today’s economy, consumers demand choices, convenience and quick service from businesses they patronize. In foodservice, this applies to everything from selecting an entree to paying the bill. Financial services from Sysco iCare allow you to offer your customers an array of payment options - from credit or debit cards to gift cards or electronic checks - that add to your bottom line by increasing revenue and average ticket size. Offering electronic payments accelerates and streamlines the payment process from the point of sale to your bank account. Sysco iCare insurance partners can also provide you the property and liability insurance, workers’ comp and loss prevention services at the industry’s best rates.
Human Resources Your restaurant’s performance and your guests’ dining experience rest on the shoulders of your people. Staffing can make or break your daily operations, Sysco iCare Human Resources partners provide connections and expertise to help you hire the industry’s best employees, enhance employee performance through development and training programs, and strengthen employee retention through affordable benefit solutions.
Metro New York Sysco also helps you manage backoffice payroll processing and payroll tax compliance standards. Think of Sysco as your own virtual Human Resources Department!
Operational Support From the moment a guest walks in your door to the minute your server presents the bill, your restaurant is on stage performing the dance of the dining experience. And you want the performance to be flawless! Operating a restaurant and orchestrating the elements of a diner’s experience takes a lot of hard work, a bit of magic and the right foodservice partners to get a standing ovation. Sysco support services has your needs covered from your front door to the back of the house.
Food Safety From Fresh to Finish What’s the one product delivered on every Sysco truck? Peace of mind. Sysco has earned the trust of thousands of operators nationwide by caring as much about their reputations as we do about the health, wellbeing and satisfaction of the diners who rely on them for a quality dining experience time and again. Because we keep both operators and end consumers in mind at every step, our quality assurance and food safety standards have led the industry for more than four decades. With robust technology, rigorous enforcement, and ongoing checks and balances from Sysco personnel and independent auditors, Sysco feels secure in its quality assurance leadership. We enforce strict standards and procedures for all of our products as if we were feeding our own family. For you, serving the freshest, safest, most consistent quality food means a successful business with satisfied customers. For Sysco, it means keeping our promise to you.
ServSafe™ Certification Training
Sysco Metro New York not only practices Food Safety in every aspect of our company, we offer ServSafe™ Certification training at our Jersey City Facility. ServSafe™ is the most widely recognized food safety training in the world. Our in-house certified instructor has been conducting classes for almost two decades for both our customers and the general public. This certification satisfies the requirements for a Certified Manager in both NJ as well as many counties in New York. For more information about our ServSafe™ training as well as other Food Safety training available from Sysco Metro New York, go to our new website at http:// metrony.sysco.com.
Metro New York
Center of the Plate Profits
Metro New York
Beef can make or break your business. That’s why Sysco Metro New York offers a variety of beef products allowing you to set your individual profit goals. Whether it’s USDA graded from Select to Prime, or custom cuts of our world famous Certified Angus Beef®, Sysco is America’s leader in beef quality and consistency for the foodservice industry. Sysco’s precision steak cutting offers you expert uniformity, consistency and quality - all elements essential for profitability and customer satisfaction. Our custom cutting facility, Buckhead Beef is conveniently located nearby to insure custom cut Pictured left to right: Gus Nations, Ed Huntington, Arthur Bartoli meats delivered to your door the very next day. Sysco Metro New York also provides unparalleled choices for your pork, lamb, veal and poultry needs as well. Trailing only beef in popularity - fast, easy and healthy chicken continues to be a vital product in center plate strategy. Whether fresh or frozen, whole muscle or portion, Sysco Metro New York has the answers for your custom poultry needs. Pork also continues to be a great opportunity in the foodservice industry. Nearly half of the consumers polled wish restaurants would offer more pork. Many consumers regard pork as a delicious protein alternative. For that reason, Sysco Metro NY offers a wide variety of fresh and frozen pork products from the nation’s finest pork processors. And don’t forget Seafood. Sysco and Buckhead offer whole, fillets and portions of fresh Seafood, many of which are locally caught. Ask your Marketing Associate for more detailed information on Sysco’s center plate profit strategies.
Did you know? Order by noon today and we’ll have your custom-cut meat delivered to you tomorrow!
Grow Your Profits with Fresh Produce from Sysco
Metro New York
EXCEEDING EXPECTATIONS
Our Quality Assurance team of 150 highly trained professionals is dedicated to one mission: delivering Sysco brand products that meet the most exacting safety, reliability and quality standards. Through written product specifications and ongoing plant and product inspections, the Sysco QA team functions as our eyes and ears through all stages of a product’s journey from development to delivery. Such close monitoring guarantees our customers consistently safe, wholesome and high-quality products. Just how extensive is the Sysco Quality Assurance program for produce? The simple answer: It’s the best in the world, Sysco has over 100 QA experts in the fields, in the plants and on the docks every day to ensure the safety and quality of our fresh produce. In many cases, Sysco’s quality and safety standards for produce exceed the USDA requirements, Sysco also has more than 30 state-of-the-art computer-driven distribution centers throughout North America tracking every case of produce we process. Our tracking information includes the lot number, country of origin, field of origin, use by date, order date, current location, date of delivery and more. This information is processed and stored for every order - and easily retrievable should the need ever arise. When it comes to fresh produce, only Sysco Metro New York has it all including the highest quality products, delivered fresh from the field to your fork, on time, every time at the lowest possible prices - with the backing of the most sophisticated quality assurance and tracking system in the industry.
Did you know? At Sysco Metro New York, our goal is to make it easier for local families to eat more of what local farm families produce. Whenever possible, Sysco Metro New York sources produce directly from local farms.
Imports and Specialty Foods Sysco Metro NY Brings you the World The popularity of imported foods has been steadily rising as more Americans develop a taste for the unique flavors and cuisine of other cultures and regions. Today some of the most popular food imports include fish, shellfish, nuts, fruits, vegetables and red meats. Yet the need for a differentiated product mix is only one of the engines driving an increased interest in imported foods. The seasonal availability of produce means that as certain items go out of season in one region, they enter peak season in another. This allows for a constant, consistent supply at all times of year. Global sourcing also means that inconsistent crop conditions, seasonal variations and catastrophic events have less of an impact on price and availability. Here at Sysco Metro New York, we are a direct importer of the finest specialty products in the world. The discriminating chef can choose between a vast array of imported cheeses from Italy, Switzerland, France, Spain, Germany, Great Britian and Holland to name just a few. We import the finest in French Fruit Purees, Italian Specialty Salads and Belgium Pastry shells. Our selection of Chocolates from Switzerland, Belgium and South America puts smiles on the faces of Pastry Chefs throughout the metropolitan New York area. In addition, we import pastries, oils, seafood, vegetables, spices and much, much more. When it comes to importing the finest products, Sysco Metro New York makes a world of difference.
Metro New York
Did you know? Sysco Metro New York has a bonded, container freight depot on premise at our Jesey City facility. This speeds up the importing regulatory requirements and FDA inspection process yielding a fresher, safer product for our customers.
The Portico Difference When quality and integrity are expected but not enforced, experience and leadership are your best bets to hedge the risks. That’s when the Portico difference matters. Through the unsurpassed standards of Sysco Quality Assurance, you’re guaranteed reliability and consistency. Here are a few of our safety and integrity measures that make Sysco and Portico the best choice in seafood:
Metro New York
> Point Source Inspection Program (PSIP) conducted by domestic field specialists with physical plant audits performed by Sysco personnel at every source point> Traceability back to the point of origin for optimal accountability > Metal detection for hooks and other debris for additional assurance and safety at all plants > Product quality testing above and beyond hazard analysis and critical control points (HACCP) > Written specifications on file for all Portico products > Proper species, regulatory, ingredient and nutritional labeling, including the use of true product names according to the FDA and U.S. Department of Commerce > Guaranteed net weight, count, grades and proper use of additives With these additional, self-imposed measures, Portico provides oversight that is not typical in the industry. Our high standards allow for consistency and quality, which translates into value and more importantly, trust for our valued customers. Sustainability: Today’s Catch, Tomorrow’s Supply Sustainability has become a hot topic in the food industry in recent years, and it isn’t limited to the farms and fields. “Sustainable seafood” refers to the process of fresh, high-quality seafood to our markets, restaurants and dinner tables in a manner that protects resources and maintains natural habitats. Sysco carefully monitors our fish and seafood suppliers on issues including species control, weight limits and harvesting and handling protocols. We also partner with the World Wildlife Fund (WWF), the world’s leading global conservation organization, on the complex issues related to seafood sustainability. It is our hope to steadfastly remain at the forefront of developing strategies for the responsible sourcing of wild seafood products through sustainable buying practices and standards.
It’s Not Just About Fish! It’s about people. It’s about sustainability. It’s about the future. It’s about commitment.
Green Things Come from One of Sysco’s guiding value statements is “We do what is right to serve our customers, associates, investors and society.” That means doing the right thing for our environment as well, like advocating low-impact farming methods, using hybrid diesel delivery trucks and offering biodegradable takeout containers. That also means partnering with the EPA, USDA and World Wildlife Fund to promote more sustainable practices across our entire supply chain. When it comes to sustainability, Sysco Metro New York is committed to creating positive change in our industry, our company and in the communities we serve. We base our programs on sound science and meaningful metrics, and we are committed to transparently communicating our results as we work toward reducing the environmental impact of doing business. Innovations Sysco Metro New York is constantly evaluating and adopting new methods for reducing environmental impact. Our green initiatives and innovations include: • Improved inventory and delivery routing to save fuel and curb emissions • Delivery driver training courses to improve fuel economy practices • Reducing kilowatt usage by 19 percent across the entire company • Monitoring resource usage at every level to reduce our overall carbon footprint Suppliers All suppliers must abide by Sysco’s Supplier Code of Conduct. Sysco Brand suppliers must also adhere to our Good Agricultural Practices Program to help us set new standards and share what we’ve learned. We encourage and empower all of our suppliers, farmers, ranchers and food processors to operate in more sustainable ways.
Don’t Waste Gas
Shopping for Foodservice Supplies and Equipment
With Supplies on the Fly, thousands of Foodservice Supply and Equipment items are available from the comfort of your home or business. From ovens to spare parts, small wares to office supplies, Supplies on the Fly is your one stop, online source. Use your Sysco account, PayPal or credit card and have your supplies delivered to your door at extremely competitive prices. Order online @ www.suppliesonthefly.com or call 1-866-650-8433 to speak with an expert regarding your S&E needs.
Metro New York
20 Theodore Conrad Drive, Jersey City, NJ 07305 201.433.2000 http://metrony.sysco.com Not responsible for typographical errors.