Groomer to Groomer August 2015 by Barkleigh Productions

“THE GROOMING INDUSTRY’S TRADE MAGAZINE!” VOL. 34 ED. 8 • AUGUST 2015

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Lindsey Dicken, winner of the Intergroom 2015 International Groomer of the Year Award. Photo by Animal Photography

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CONTENTS | AUGUST 2015

GROOM EXPO

TEN TIPS TO IMPROVE

GROOMING SPEED

THE BIGGEST EVENT IN THE GROOMING INDUSTRY LOOKS TO GET EVEN BETTER IN 2015!

by Daryl Conner

PAGE 40

ALSO INSIDE How Short is Short?

Work Within Your Values

Wilkes: Fitting Hand to Glove

Omboy: Sweet Treat Not Meant to Eat! 38

DiMarino: Beating Heatstroke

Oquendo: Personal Safety for the Mobile Groomer

How to Properly Oil a Clipper Blade

Rose: Poodle in a Short Lamb Trim

Pre-Booking – Build Your Business, Boost Your Bottom Line

Calendar of Events

Hosting Puppy Grooming Workshops

Classifieds

MY DOG WON’T STOP LICKING HIS PAW! by Colleen Mendelsohn, DVM 20

EDITORIAL STAFF EDITOR/PRESIDENT Todd Shelly todd@barkleigh.com

MANAGING EDITOR Rebecca Shipman rebecca@barkleigh.com

ASSISTANT EDITOR Gwen Shelly gwen@barkleigh.com

ART DIRECTOR

CHIEF OPERATIONS OFFICER

GRAPHIC DESIGNER Laura Pennington laura@barkleigh.com

Adam Lohr adam@barkleigh.com

WEB DESIGNERS Lance Williams lance@barkleigh.com Luke Dumberth luke@barkleigh.com

Lucas Colton lucas@barkleigh.com

DIRECTOR OF SALES & MARKETING James Severs james@barkleigh.com

COLUMNISTS

Teri DiMarino

Dawn Omboy

Mary Oquendo

Kathy Rose

Kathy Hosler

Gary Wilkes

Daryl Conner

ON THE COVER: Lindsey Dicken, winner of Intergroom 2015 International Groomer of the Year Award. Lindsey has tied Liz Paul’s record with three International Groomer of the Year wins. Photo by Animal Photography

Copyright Aug. 2015. Groomer to Groomer is published monthly by Barkleigh Productions, Inc, 970 West Trindle Road, Mechanicsburg PA 17055. Postmaster: Send change of address to Groomer to Groomer c/o Barkleigh Productions, Inc., 970 West Trindle Road, Mechanicsburg PA 17055. Annual U.S. subscription rate $25. Outside U.S. $79. year, surface rates. Groomer to Groomer is free to current Barkleigh Productions, Inc. customers. No part of this publication may be reproduced without written permission of the publisher. Editorial ofﬁces: 970 West Trindle Road, Mechanicsburg PA 17055. (717) 691–3388 FAX: (717) 691–3381 Email: info@barkleigh.com

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Groomer to Groomer • Vol 34 Ed 8 • August 2015

HOW SHORT IS SHORT? E by Robyn Michaels e

e’ve all had this request: “Make him as short as possible.” I know that for many dog owners, it’s that they don’t want to pay for grooming, and they don’t want to brush the dog. I always ask why they want the dog shaved — and I’ve learned that there are other explanations. A frequent one is: “I want him to be cooler.” I always explain that the dog will NOT be cooler, but they (the owners) might feel cooler looking at the dog. The dog will still pant, and may even be hotter. If they don’t keep the dog’s feet cool and provide enough water, the dog will be hot — especially

if the dog is black. I’ve had owners tell me they’ve been shaving the dog forever, which is fairly obvious, as the dog has clipper alopecia, and the veterinarian has never said anything. I am dismayed that more veterinarians don’t say anything, but I’ve also had veterinarians actually tell me that shaving does NOT change the coat texture. What we do, when they insist we shave the dog, is charge triple of what we would for the same size dog to shave their double coated dog. “He sheds too much.” I guess the owners never expected the dog to shed, and won’t brush the dog. I

Groomer to Groomer • Vol 34 Ed 8 • August 2015

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had owners come in with a Labrador Retriever they wanted me to shave because he shed. I took my Furnminator tool to the dog, and the dog didn’t lose any hair. I bathed the dog in the Furminator deshedding treatment — virtually no hair loss. I didn’t shave the dog, but when the owners returned to pick the dog up, the dog exploded hair. This is flight shedding, a ‘reptilian’ response to excitement. Many pet owners tell me the hair is right around the door when they come in. I ended up shaving the lab with a #9 backwards. I have a feeling many people go out and buy cuddly non-shed pups, and the breeders/sellers say nothing

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When I learned to groom dogs in the last century, short was a #7 and long was a #4. Rarely did people use snap-on blades. about brushing or they sell them pin or bristle brushes. The dog gets to the coat changing stage and matts, so they stick the dog in the basement or the yard, or they bathe the dog and realize they are in over their heads. But they don’t have the money to have the dog groomed… and abandon the dog. Well, let’s just say we have somewhat normal pet owners as clients — how short is short? When I learned to groom dogs in the last century, short

was a #7 and long was a #4. Rarely did people use snap-on blades. Now that people do use ‘duck’ blades (that’s what we called them, as they were manufactured by Double Duck) short seems to be a #1 and long seems to be a C. I guess it depends on your clientele. I work for a Miniature Schnauzer breeder and she shaves her non-show dogs with a #15 backwards and leaves a hula skirt - and wonders why her dogs are always having skin problems

and are matted. I’ve shown her what I do, using a #0 on the legs, but she is of a mindset that goes back to mid-20th century. When I learned from Don Doessel (who started Lou & Seme Auslander in Miniature Schnauzers), he taught us to use a #10 on the body. In the early 1970s, Oster came out with the #9 blade, and Schnauzer breeder Joan Gutowski started using it. She told us that her dogs had fewer skin issues

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Groomer to Groomer • Vol 34 Ed 8 • August 2015

leaving the coat a bit longer, and I’ve used a #9 as my default on Miniature Schnauzers since then. In the last century, there was some indigenous knowledge that was said: To fix a cottony coat, shave the dog backwards with a #40. This was said to work on Poodles and terriers. I am not sure if it really works. On my small Poodles, Shih Tzus, etc., my default “as short as possible” is a #4 on the body, #1 (or 5/8) on the legs and head. I have 2 default ‘head’ trims: very short Bichon (meaning very short and round) or Teddy Bear, which is shorter from corner of the eye to corner of the ear, with ear leathers blended into the topknot and a somewhat short beard. I do not put Poodle topknots with a scissored line between the topknot and the ears on any kind of dog other than a Poodle, unless the owner specifically asks. Most people don’t want their dogs to look like Poodles, and nothing says Poodle like a defined topknot and long ears. With the spaniels, it depends on the coat type and texture. I usually rake out the undercoat so it doesn’t get stuck in the blades, and go for what looks natural, usually a #5F. The owner can then tell me if it’s too long or too short. I avoid clipping the hair on a dog’s legs shorter than a #4. If the owner tells me the dog will be swimming or out in the country and ticks are an issue, generally a #4 is short enough to check for ticks, but still protect the dog from scrapes and bites. This doesn’t mean I don’t ever do it shorter, but I know shorter won’t look good for most dogs. I had a client with a Miniature Schnauzer who was said to be very particular, and he didn’t want the dog to look like a Schnauzer. I was new to the shop and trying to determine what it was he did want. He

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took the dog swimming and camping, and he didn’t want long eyebrows or a long beard, and he wanted it short. I did a #9 on the body, # 4 on the legs, #5 for the ‘skirt’, and gave the dog a Welsh Terrier head very short eyebrows and scissored the face short, slightly longer than a #4. He was delighted. These days, a lot of novice groomers are being taught to shave dogs - and they think they are learning to groom. Shaving is not grooming. If you get out of the habit of scissoring, setting up the coat with a comb and looking at what you’ve actually done, you really aren’t sending out a very good groom. ✂

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Groomer to Groomer • Vol 34 Ed 8 • August 2015

TEN TIPS TO IMPROVE

GROOMING SPEED E by Daryl Conner e

“Time is what we want most, but what we use worst.” —William Penn

O 12

n internet grooming forums the following question crops up over and over: “How can I groom faster?” Most often this question is posed by people who are newer to our industry, those who have been grooming for five or fewer years. However, even seasoned pros can learn a trick or two on how to

work more efficiently. It is important to remember that though it is true that “time is money,” trying to rush through grooming a pet can be an exercise fraught with peril. Because dogs and cats are so sensitive to our moods and actions, a harried, hurried groomer can cause the animal she is working on to act up and behave

Groomer to Groomer • Vol 34 Ed 8 • August 2015

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in ways that actually slow the process down. Another consideration is that when we rush, we may be more prone to accidents, and no one wants to risk injuring a pet (or ourselves) as we dash recklessly through our work. Then, too, we don’t want to lower the quality of our work by working hastily. So what is

When I was a newer groomer, it took me ages to clip Poodle feet. I began to make a game out of it, timing myself, and trying new approaches to get the task done faster. I can now do four poodle feet in five minutes. a hard working groomer to do? Following are some tried and true tips that seasoned groomers use to streamline their service and make the most of the time allotted for each pet. DEVELOP A ROUTINE: For example, when I put a freshly bathed and prepped dog on my table to groom it, I approach the task the same way every time. First I get out my trimmers and tidy up eye corners (where applicable),

Groomer to Groomer • Vol 34 Ed 8 • August 2015

trim paw pads and potty area. Next I get out my clipper and do whatever clipper work needs to be done. After that I comb/brush through the pet and get my scissors out to do the scissor work. By following a set routine I am more efficient.

time trying to figure out just how to groom that dog if you noted just how you groomed it last time. A glance at your records might say, “0 comb all over body.” Now you know to reach for your #1 comb instead. It’s a simple thing, but a huge time saver.

KEEP GOOD RECORDS: If Mr. Jones hands you his Bichon and says, “He looked great last time, but let’s go a little shorter today.” You will save

CHALLENGE YOURSELF: Take a look at the clock when you begin working on a pet. Here is an example: when I was a newer groomer, it took

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Groomer to Groomer • Vol 34 Ed 5 • May 2015

me ages to clip Poodle feet. I began to make a game out of it, timing myself, and trying new approaches to get the task done faster. I can now do 4 poodle feet in 5 minutes. By making a game of it, and watching the clock, I was able to train myself to get this job done very quickly. KEEP YOUR TOOLS IN GOOD REPAIR: Imagine yourself in the following scenario: You put a blade on your clipper. You try to clip, it jams up in seconds. You take it off, put a different blade on. It too is dull. You stop, try to clean and oil it on the fly, it still won’t work. You rummage for blade number three. Meanwhile the dog is dancing on the table and the hands on the clock are sweeping by at an alarming rate. We’ve all done this. Sharp, well maintained tools are a must if you want to get the job done swiftly. Your

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haves,” are bathing systems, high velocity dryers and electric tables. You simply cannot be an efficient groomer if you don’t have the proper tools. USE THE PROPER PRODUCTS FOR THE JOB AT HAND: Back in the bad old days, groomers were limited to just a handful of shampoos and conditioners. Now we can choose from a vast array of products to get the job done. Trying to remove packed undercoat from a Sheltie? Use products designed to help that coat slide out while you blow dry. They really work, and save not only time, but energy. There is something so satisfying about watching undercoat go flying through the air as you dry the pet, and realizing how little arduous brushing will be left when you are done. There are shampoos and rinses and sprays that help detangle, decrease drying time, add

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Groomer to Groomer • Vol 34 Ed 8 • August 2015

coat texture, whiten... you name it, we can buy it. It is almost silly not to take advantage of these liquid tools that give great results, fast! EXERCISE RESTRAINT: By this I mean use tools that will keep the dog where you want it while you work on it. A widget as simple as The Groomers Helper will literally save hours each day, because it prevents you from having to constantly reposition pets that sit, spin and try to leap off the table. Added bonus: it helps prevent bites and keeps pets safe while you work. DECLUTTER: I am an admitted tool junky. If some new or improved widget is available, I’m in line to buy and try it. Some are great, some not so much! Left lying around are those tools I have purchased but never use, which just get in my way and slow me

down. If you don’t use it, lose it. Pass it on to another groomer who might love it, or just toss it. I also have tools that are must haves, but only in certain applications. I keep those stored neatly where I can grab them when needed, but not in the area where the tools I use on almost every pet are kept. The box next to my grooming table only has my essentials. I can grab my favorite brush without having to dig through a stack of less effective ones. KNOW WHEN THE JOB IS DONE: This may seem silly, but I have worked with many a groomer who wasted precious time on every dog by going over and over them. Try this: When you are finished with the pet, stand back a few feet, changing your perspective. Look at the pet from every angle. Chances are you’ll see a “sticky outie” or two. Fix those, give the dog a

sweet pat and let it be finished. Don’t waste time re-grooming a pet that looks just fine. There are ways to work that save time without the need to rush. Concentrate on being relaxed and efficient, rather than rushed and disorganized. Not only will you increase the speed with which you work, you will find your job to be less stressful. And when you are calm, the animals will be easier and more pleasant to groom. Remember to schedule time for breaks for you, too. If you work without pause, you become tired and inefficient. Even a 15 minute break to eat something healthy, rehydrate and change your position will help you work more quickly and with renewed energy when you get back to the grooming table. ✂

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“MY DOG WON’T STOP LICKING HIS PAW!” E by Colleen Mendelsohn, DVM, e Diplomate American College of Veterinary Dermatology

CMY

WHAT IS A “LICK LESION”? When dogs lick over and over at the same spot they eventually cause sores that veterinarians refer to as “acral lick dermatitis” or an “acral pruritic nodule”. These are itchy, thickened, centrally ulcerated or “raw” areas of skin, typically on the legs and forepaws, caused by excessive licking and complicated by bacterial infection and scarring. When skin is rubbed often (in this case by the tongue), it responds by becoming thicker, similar to the formation of a callus on our feet or hands from exercising. The center of the lesion often gets the most attention while having the least amount of blood supply, and therefore typically has a moist, ulcerated, necrotic or “raw” appearance. Secondary bacte-

Groomer to Groomer • Vol 34 Ed 8 • August 2015

CAUSES OF ACRAL LICK DERMATITIS: Allergy – Underlying allergy and subsequent itch is the most common cause of acral lick dermatitis. This may be environmental allergy (housedust mites, pollens, molds, etc.), flea allergy or food allergy. Parasites – Fleas or contagious mites such as scabies.

rial overgrowth often develops at the site of the lesion. The skin around the lesion will often appear black, also due to necrosis of the skin. It is not uncommon for a pet to form multiple lick lesions on one or multiple legs.

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Pain – Older pets may initiate a lick lesion secondary to arthritis. They lick the overlying skin to soothe the joint pain below, eventually the damaged skin itself becomes a stimulus for the itch. Rarely, an underlying bone tumor can trigger the same response. Sometimes, the infection of the lick lesion will extend and involve the joint

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Groomer to Groomer â&#x20AC;˘ Vol 34 Ed 6 â&#x20AC;˘ June 2015

Acral lick dermatitis can be one of the most frustrating disorders for veterinarians and owners to treat. The most important step in beginning treatment is to adequately assess the patient and to uncover the primary trigger for the problem. below it, resulting in further discomfort. Neurologic pain – Occasionally nerve irritation caused by multiple primary disease may cause stimulus of the nerves and a “tingling” sensation that is soothed by the dog by licking. Foreign body or puncture wound Deep bacterial infection Boredom/OCD (obsessive compulsive disorder) – Some pets

form an acral lick lesion as a result of a nervous, obsessive compulsive habit. While this is a commonly suggested cause, this is in fact quite rare. An underlying itch or pain generally starts the behavior before it became “habit”.

Dermatophytes (ringworm or superficial fungal infections) – Dermatophytes or other more serious fungal infections can occasionally form lesions that closely resemble a lick nodule. This is a rare phenomenon.

Skin tumor or growth – Either cancerous or benign, it can mimic the appearance of inflamed skin. These tumors are rare and occur usually in older pets.

DIAGNOSIS An acral lick nodule is most often diagnosed primarily by its clinical appearance. However biopsies are important to rule out various growths or tumors that may be masking as an acral lick nodule. Veterinarians will utilize

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other forms of diagnosis to determine the severity of infection (cytology and/ or cultures), the cause of the change to the skin (skin scrapes), or the assessment of an underlying joint (radiographs). It is important that these get evaluated by their veterinarian to prevent worsening and damage to the bony structures below.

TREATMENT Acral lick dermatitis can be one of the most frustrating disorders for veterinarians and owners to treat. The most important step in beginning treatment is to adequately assess the patient and to uncover the primary trigger for the problem. Oral antibiotics, topical antibiotics and anti-itch therapies are important first steps in treating the secondary problem. However, identifying and correcting the primary trigger is essential to prevent

recurrence of the condition. Topical moisturizing grooming products to those areas and soothing agents can help when the condition is controlled to soothe the pet’s sensation of itch. Mechanical restraint is often necessary as well (E-collars, bandages, booties or socks) to prevent the pet’s access to the area. Additional topical sprays and ointments that taste bad (Grannick’s Bitter Apple® for example) can be helpful. Rarely, surgical removal of the lesion is helpful. It is important to understand that no treatment is uniformly successful because the cause of this clinical condition has many different triggers. This disease is difficult to control without thorough workups and appropriate diagnostics. It is critical for the owner to work closely with their veterinarian or dermatologist and to identify the underlying cause in order to success-

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fully treat the lick lesions. ✂ Dr. Mendelsohn is a 1997 graduate of UC Davis School of Veterinary Medicine and received Diplomate status with the American College of Veterinary Dermatology in 2004. After graduation from UC Davis, Dr. Mendelsohn completed an internship with the Animal Emergency Clinic and Animal Specialty Group in San Diego. She later practiced general medicine before starting her residency with the Animal Dermatology Clinic in 2000. Her love and appreciation of the human-animal bond is what drew Dr. Mendelsohn to this specialty. Another opportunity that Dr. Mendelsohn enjoys is the training of veterinary students, helping these students appreciate the hidden complexities of dermatologic disease. For more information please visit www. animaldermatology.com.

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

WORK WITHIN

YOUR VALUES U

E by Marco Lalau e

nderstanding your own management style can provide insight into what you value compared to the reality of what your daily actions are. It is hypocritical to say you value your staff and then put financial gain ahead of staff needs. Turning your daily actions at the shop and in your life, into the values you admire and implement is easier said than done. Too often I find managers or groomers acting outside of what they value or believe. I have a firm belief that pushing groomers to do more dogs is irresponsible and can lead to mistakes. Groomers need to work at a pace with which

they are comfortable. I recently found myself questioning the time it takes to groom dogs and entertained the idea of reducing groom times. I tried double booking groomers in the morning and not allowing staff to add times to appointments. This was a mistake and did not reflect my personal beliefs. In fact, one of my apprentice groomers had a high number of accidents after we had pushed her to not add time to her appointments. My actions were in direct conflict with my values. I put the short term financial gain of booking extra dogs ahead of what I believed in and our long term productivity. To align your values with daily ac-

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tions can be a difficult task, especially in a grooming environment where split second decisions need to be made on a daily basis. Begin by analyzing your past reactions to situations in the shop. What kind of manager or groomer are you? Do you you take haircut directions from your customer or would you rather groom the dog the way you think looks best? Would you take a customer with a skunked dog five minutes before closing? Do you give your groomers creative freedom or have a rigid style guide for them to follow? How do you react when a matted goldendoodle puppy comes walking in the door?

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

There is no right or wrong answer to these questions, but they do help you analyze your style of work and management. There are several supervisor styles and tools online that can help you discover your unique style. A military style of management that values profitability above efficiency would probably not agree with my actions of allowing groomers to determine their times for each groom. Next, make a list of your values and prioritize them by importance. Of course, many groomers will share the same set of values like, “Always do what is best for the pet,” “Customers are always the top priority,” or “We depend on profitability.” But there are a lot of situations we find ourselves in on a daily basis that allow us to better introduce strong values and break bad habits. For example, stop to think about what you will do when closing the shop today. Do you think your customers and staff deserve a clean salon when you open the next day? In that case, when you are exhausted at closing time, will you stay late to vacuum and mop? Or will you want your staff to leave on time and make it home for

dinner with their family? These exercises in prioritization and value setting are especially valuable when opening a new shop, and can become a competitive advantage. It allows you to begin with a clean slate and establish good habits. If you are opening a salon in a neighborhood where the majority of shops have low service prices, you may want to look at being the higher end salon with premium prices since that market has not been fulfilled in your area. Here is a sample list of personal values with examples and how you can prioritize them: Lead by example: Spotlight is on you so make sure to clean up after every groom. Be humble: Your grooming skills are not that good. Have integrity: The pet’s wellbeing far exceeds mine or the customer’s needs. Stay positive: Grooming is difficult and I don’t need to make it even more difficult. Be financially responsible: Profitability is key for survival.

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Listen, listen and listen: Repeat back to the person important things they tell you. Do not get complacent: Make time for customers and offer the best service. Seek to understand others rather than jump to judgment: Why is this person late every time? Show respect: Don’t take others for granted as their efforts are a privilege. Invest in people I am surrounded with: Teach staff to grow their skills. Work hard: Make sure you go to sleep physically and mentally exhausted. Avoid gossiping: Do not use gossip as a way to bond with staff. Be considerate of others and value their effort: Thank staff members before they leave at the end of each day.

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

Keep my composure in time of turmoil: Think rationally to rectify a situation; leave feelings aside. Make good moral decisions even if that means taking a short term loss, as it will come back twofold in the long term: Never recommend unnecessary services for profit. It should not be just about the money: Don’t show off your money and lead a simple life. Don’t get family involved in business: Would you want to talk about a bad customer at a family BBQ? Always organize and clean at end of day: Find your last breath and finish the day strong. I will slow down: I move too fast and skip details. Fine tune my grooms. On my list, the more powerful values are generalized and can belong to anyone. Who does not want to have

integrity and be humble? But towards the end of my list you will start to see some of the specific challenges I struggle with, such as, “Always organize and clean at the end of the day,” or “Slow down.” My weaknesses at work can be overcome if I am aware of them. That is why it is so important to think about these values and where we need to focus our daily energy. After you have analyzed your behavior and prioritized your values, now comes execution. View this exercise as fine-tuning your actions. Now is the time to “put your money where your mouth is.” Start by making incremental changes and view this as avoiding hypocritical behavior. Your customers, pets, and staff need you to act in a way that is consistent and true to your values. It helps to sit down and plan a week at a time. It is vital to make every employee

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feel like a part of the team. So if one staff member gets a cake on their birthday, then all of them should; lest they feel left out. A seven day planning schedule allows you to think about what you need to accomplish that week and set forth that “to do” list. This list should be a clear reflection of your values. Finally, as a manager and groomer you have the power to shape your environment through your actions. We spend so much time thinking about our staff, our customers and our pet’s behaviors, but very little time analyzing our own. You may find things that you hate about your actions, while others make you feel successful. Either way, there is nothing to lose when trying to improve upon your daily routine and bridging the gap between your actions and values. ✂

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BEHAVIOR CLIPS

by Gary Wilkes

FITTING HAND TO GLOVE

Most people think that Darwin created the phrase “Survival of the Fittest.” He didn’t. Darwin himself attributed the phrase to Herbert Spencer. Darwin’s encapsulation of evolution is slightly different: “In the struggle for survival, the fittest win out at the expense of their rivals because they succeed in adapting themselves best to their environment.” The problem in understanding this concept is that the word “fit” has several meanings – and most people use the wrong one. Most references to the Spencer quote imply that the

“fittest” means individuals that are stronger, faster and tougher than their fellows. I don’t think that’s a correct understanding of his words. In my dictionary, the first definition of fit is … adapted or suited: appropriate. I think that is what is meant by both Spencer and Darwin — survival of the ones who fit their environment as hand to glove. In my dictionary, it’s not until definition number five that you get to the meaning most people use -- “in good physical condition; in good health” Additionally, all three of the definitions attributed to biology refer

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to an animal’s ability to reproduce and pass along genetic traits to offspring. WHAT’S THAT GOT TO DO WITH DOGS? If you’re wondering how this affects our knowledge of dogs, consider this: There are lots of dogs out there who are generally fearful. Virtually everyone who comes in contact with them assumes their behavior is the result of abuse. These animals are invariably treated with kind gloves and often their behavior is incredibly “unfit” – meaning they are the square

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The quickest way for these dogs to escape an unpleasant event or consequence is to merely appear fearful. If they were pampered children, we could call them crybabies. pegs in the round holes of their owners’ lives. Often this super gentle treatment continues, even though the dog’s behavior is potentially dangerous to themselves or others. The quickest way for these dogs to escape an unpleasant event or consequence is to merely appear fearful. If they were pampered children, we could call them crybabies. They respond both from an innate, instinctive tendency and a long history of successful manipulation of humans. If this sounds funny, consider this example: A few years ago I was asked to “fix”

the coyotes at the Phoenix Zoo. They were wild coyotes who had lived in a single compound for ten years. Once a year they were caught by their keepers so they could get a veterinary examination. The first year, they were lured into their “night house”, an air-cooled, concrete area with two chain-link runs and a common, unfenced floor about 15 feet square. After the first year, they never went into the night house again – as far as the keepers knew. This forced the keepers to catch them in a large net once a year. On the last experience, Bob, the male, had tried to dart away from the

net and ran smack into a cactus. I was told that because of the emotional trauma associated with these two incidents, they were afraid of humans and stayed in their den until everyone was gone. The result was that even with a lovely elevated viewing area, guests of the zoo almost never saw the coyotes. My first observation started by entering their compound. It was natural desert landscape, about 200 x 200 feet. I stood in the middle of the compound by a large saguaro cactus and had one of the keepers start walking the perimeter of the fence. The coyotes obediently moved about 20 yards in front of

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Dogs that are more fearful than normal may simply be more like their wild ancestors. In nature, an ultra-cautious animal is likely to stay alive where a less cautious animal might die. the keeper and passed my location. As they went by, I noticed that neither of the animals had their ears laid back or tails tucked. In fairness, Bob couldn’t tuck his tail – it was amputated after he got in a fight with a wild coyote. Regardless, neither of the animals gave any indication they were afraid of the keeper. Each time they made a circuit around the compound, I moved a little closer to their pathway. Each time they passed their ears were still up and they moved at a constant pace. About the third time around they both saw me but didn’t change their gate or posture. This continued until I was about five feet from them as they went by. They were fully aware of my presence. It was obvious that they weren’t afraid of humans. They simply didn’t like humans that tried to capture them.

The correlation here is pretty obvious. If captive wild animals behave similarly to captive domestic animals, it may imply a genetic similarity that is not dependent on abuse. The wolves at the zoo displayed the same caution as the coyotes, though they had not experienced the “trauma” of running into cactus. Dogs that are more fearful than normal may simply be more like their wild ancestors. In nature, an ultracautious animal is likely to stay alive where a less cautious animal might die. For group living animals, having a broad spectrum of behavioral types can act to insure survival of the species. The individual on its own may not “fit” every circumstance but the group may possess collective variety that insures that someone will step up and solve the problem. That means that

if all wolves were fearless they might not have survived. It is not difficult to imagine how having more cautious animals around might actually be of benefit to the group. Wolves that are not fearless may nip at the flanks of a prey animal to harass it while the heavy hitters catch up. Another thought comes to mind that may surprise you – what if “generally fearful” dogs aren’t always generally fearful? What if their ability to adapt to the environment is intact and they can lose their fear? You already know that’s true. Here’s why. THE MAGIC SALON AND MAGIC HANDS I worked in shelters for eight years and I’ve worked as a behaviorist for about 25. I have good hands with fearful dogs. I know when to apply

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trainers don’t. The use of firm, controlled restraint allows the terrified dog to learn to be passive during grooming. The same process can be used to correct their behavior in the home. Even if you don’t want to offer behavior and training services, your knowledge is precious. If you did go into the home, you could offer your clients advice that would make their lives better. If you don’t wish to do that, start working with a good trainer who is open to admitting that you are a better handler. The combination of your skills and their skills can make a huge difference in your clients’ lives – and they will thank you for it. Ending the coddling is the first step toward freedom. The secret to improving the lives of fearful dogs isn’t treating them with kind gloves, the solution is to teach them to fit their owner’s lives, hand in glove. ✂

firm handling and when to back off. Groomers display their excellence through the same medium – great handling. Over time, a groomer develops a “no nonsense” relationship and the dog adapts to it, usually loving their groomer as much or more than their owners. That means my best example of fearful dogs not being generally fearful is at your own front door. I have worked with many dogs with serious behavior problems. I always ask how they do at the groomer. “Oh, Max just loves our groomer. She can do anything with him.” This was said about a dog that wouldn’t come out of the closet when guests were in the home. The dog was only comfortable in the company of the owner, her husband and their teenage daughter… and their groomer. Fearful behavior is something great groomers handle in style. Many

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FIG. 1

SWEET TREAT NOT MEANT TO EAT!

FIG. 2

E by Dawn Omboy e www.queenofcolor.com

I love the look of soft cotton candy. I also love temporary hair colors as much as permanent ones; each has a place in my salon. I would like to share with you a trick I use on my own dogs when I want a bit of the sweet stuff without the calories. The ingredients for this delicious nonfattening recipe are as follows: one clean and fluff dried poodle, two different colors of pet hair color, my trusty airbrush machine, water, a great brush, a stand dryer, and

Groomer to Groomer â&#x20AC;˘ Vol 34 Ed 8 â&#x20AC;˘ August 2015

finally, Cotton Candy Cologne. Begin by assembling your ingredients so they will all be easily accessible as you are working. Use only about 1/4 of the hair color and fill the rest of the bottle with water. Replace the product cap back on the bottle and hold your finger over the end as you shake the bottle to thoroughly mix product and water together. Adding water to this product will give it a more temporary effect and the color will be much more

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FIG. 3

subtle, like cotton candy. Next, using the handy pour cap on the bottle, fill the cup on the airbrush gun and begin by spraying a light layer of the color mixture into the hair. I usually start at the bottom, holding up the top layers so that I get a more even saturation of the color. The more you apply, the wetter it will be, so start light; you can always add more later. I was going for a mixture of pink and blue so I separated the topknot. Just keep refilling the cup on your airbrush gun as often as needed and continue until the first color section is complete (Fig. 1). When I am switching colors like these I will usually just add a tiny bit of my next color to the empty cup and spray it through until the blended color becomes the next complimentary color I am going to be using on my dog; in this case it is pink. Using the same method, I added the pink color to the front of her topknot that was pulled up (Fig. 2). With this all done, I then used the stand dryer on a low setting to re-dry the hair that may be slightly damp. I can at this time also see if I missed spots and can airbrush the color in those areas as I am fluff drying the coat (Fig. 3). In the end, I have a beautiful cotton candy look that I can then top off with my favorite Cotton Candy cologne. All the soft sweet smelling fluff with none of the calories! And when I want the color out, I only have to take her to the tub and bathe with my favorite shampoo and all of this sweet pastel color will wash right out. The added water breaks down the dye and causes it to act more as a temporary product so it will wash right out. If I wanted it to last, I would need to use a dilution cream, which is a product made for that. But cotton candy isn’t supposed to last! So Enjoy. ✂

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Groomer to Groomer â&#x20AC;˘ Vol 34 Ed 8 â&#x20AC;˘ August 2015

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September 17-20

Hershey Lodge & Convention Center Hershey, Pennsylvania The Biggest Event in the Grooming Industry Looks to Get Even Better in 2015!

room Expo looks to continue the grooming show attendance trends of the last few years. Shows have consistently shown an increase in the number of groomers attending and companies exhibiting. So far in 2015, Barkleigh’s Groom Expo West, Northwest Grooming Show and PetQuest have had double digit growth. WPA’s Atlanta Pet Fair reported a 17% increase over last year. “Trade show participation in the grooming industry is growing at a much faster pace than the national average for business to business expos,” states Barkleigh show planner, Rebecca Shipman. Every groomer has their own reason for attending. “I go to learn more. Stay ahead of the game,” states Jenette Herzberger, a groomer and the owner of Furry Affair in Clayton, GA. “Also, there are great deals to be had”.

Hannah Fleck from LexPet in Lexington, Kentucky points out “What better way to keep up with the latest trends and products than going to watch the professionals do hands on right in front of you.” Groom Expo will feature plenty of opportunities to do just that. Groom Expo, the world’s largest pet care show, will take place September 17th-20th in Hershey, PA. This year will feature seminars on everything from breed demos, pet massage, Asian fusion, skin & coat care, business, cat grooming, pet and groomer health, equipment care, creative grooming, mobile grooming and much more. Highlighted this year will be the timely AKC Salon Certification class offered for the first time this year. Also, the very popular Brusher/Bather Certification Class will return. The show will also feature almost all of the top talent

in the grooming industry competing and/or teaching classes. Several companies even offer free booth demos from industry experts. Besides the GroomTeam USA sanctioned breed profile classes, Groom Expo also hosts a creative grooming contest, creative runway competition and the Lambert Kay National Rescue Roundup Invitational. “The competitions, education and shopping are all very important,” States Barkleigh president Todd Shelly, “But I think the fellowship with other groomers that share the same passion is the most important part of a grooming show.” Hannah Fleck seems to agree, “I went to my first trade show and seminars just a month ago in Ohio and I cannot even begin to try and put into words all the wonderful people I met and all the things I learned about.” ✂

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Groomer to Groomer • Vol 34 Ed 8 • August 2015

PRE-BOOKING

BUILD YOUR BUSINESS, BOOST YOUR BOTTOM LINE E by Kathy Hosler e

et stylists all over the world work hard to build their careers – one pet at a time. There is plenty of money to be made in pet grooming, but it is your repeat customers that consistently pay your bills, put food on your table, and help you have a reliable, predictable income. If you are trying to improve your bottom line, it could be that you don’t need more customers; you just need to see the clients you already have more often. Pets that are groomed only a few times a year (or the ones that are groomed ‘once a year – whether they need it or not’) often take much longer

to groom, and they are immeasurably harder on you and your equipment. These pets seldom bring in adequate revenue in relation to the amount of effort it takes to groom them. How can you persuade these owners to bring their pets in more frequently? Ideally, every pet that you groom should go home with its next appointment already scheduled. Rebooking your clients can be one of the biggest business building techniques in your arsenal. If you are not presently rebooking your clients – now is the time to start. Convincing your existing clients to come more often will benefit

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both pet and owner and will put more revenue in your pocket. There are many ways to encourage your clients to get their pets on a regular schedule for grooming. For example… Mrs. Smith comes to pickup her little Suzie after she is groomed. Before she leaves, you have the opportunity to offer to rebook Suzie. Say something like: “Don’t you just love it when Suzie is freshly groomed, and sweet smelling, and really huggable? Why don’t we schedule her next grooming appointment now? She was here eight weeks ago, and you said that she had been looking ‘rough’ for

the last couple of weeks. Let’s make her an appointment for six weeks from now. That way you won’t need to call us to make the appointment, and Suzie won’t have to wait until we have an opening. In fact, it would be even better for Suzie, and more convenient for you if we schedule her a grooming appointment every five to six weeks for the rest of the year.” You may be surprised how receptive the pet parents are to advance scheduling. It helps them simplify their own busy lives. They won’t have remember to call your salon to schedule the appointment, and the pet gets on a consistent schedule – which helps ensure that they always look their best. And, when your clients put their pets on a regular schedule, there could be less at home maintenance for them. Often clients will rebook if they have an incentive. Some shops offer a discount to their clients who have standing appointments every 2 to 4 weeks. Others feel that you should never discount your work. Instead, if you want to do something special for your pre-booked clients, offer them a free spa service or treat, or upgrade them to really fancy bows or bandanna. Another way to introduce prebooking to your clients is to put up an eye-catching sign at your checkout. You should start booking holiday appointments in September or even earlier. Have your sign say something like this: “IT’S TIME! Time to book all

of your pet’s holiday appointments. We are always super busy during the holiday season. Don’t wait! Reserve your spot now!” This approach has proven very successful for many stylists, and, it’s a win/win for both you and your clients. It helps you to fill your appointment slots and arrange your schedule in a way that works best for you. There are many ways to include the advance booking of grooming appointments. Some stylists give each client an invoice at checkout and on it they put the date and time of the pet’s next appointment. Others hand out Pet Report Cards. The Report Cards tell the owners how the pet did during its grooming session, and has a space on the back to place the date and time of the pet’s next appointment. Still, others give their clients appointment cards. Some appointment cards even

have a sticker on them that can be placed on the client’s calendar, which gives them two reminders of the next appointment. It’s important to make a courtesy contact with your clients before their next appointment. Some groomers send out reminder cards in the mail. The majority prefer to make a reminder phone call, or send a text or an email the day before the scheduled appointment. Providing great customer service by making courtesy reminders, and also post grooming follow up calls, will go a long way toward establishing a wonderful working relationship with your clients. Try using some of these techniques to encourage your clients to pre-book their next appointment. You might just discover that you already have all the clients that your business needs. ✂

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HOSTING PUPPY GROOMING WORKSHOPS

T 44

E by Melissa Viera e

here are many benefits to gaining new puppy clients in your salon. Puppy owners are excited about the new addition to their family, and prepared to give their new puppy the best to set them up for a lifetime of success. Unfortunately many puppy owners wait until their puppy’s coat is already becoming overgrown until they book their

first grooming appointment, simply because they do not know the benefits of starting grooming early. Starting young puppies off with positive grooming experiences in your salon early on, and building a strong relationship with new clients who have just gotten a puppy, could gain you a client for life. Puppies can be a challenge to groom the first time for obvious rea-

Groomer to Groomer • Vol 34 Ed 8 • August 2015

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sons. Everything is new to them. The handling, sounds, and expectations of sitting still for grooming is a lot to ask of a young puppy. On the other hand, a puppy gives you a clean slate to work with. They don’t have a history with grooming yet, and it is up to you to help them become well-mannered dream dogs for grooming with the help of their owners.

What if before their first appointment with you puppies were already being exposed to different aspects of grooming? Puppies who have already practiced how to relax on a table, and have been exposed to handling, sounds, and procedures of the grooming salon will be a lot less likely to become stressed by the experience, and your job will be much easier. Providing occasional puppy grooming workshops in your salon is a fun way to educate owners and attract potential clients to your business. Puppy grooming workshops can be held just a few times a year, or on a more frequent basis if you find that they are paying off for the time put in. Turn your salon into a classroom for current puppy owners and soon-to-be puppy owners, either during regular business hours if you have a quiet area to hold the workshop, or after hours. You may choose to charge a fee for these workshops, or provide free workshops when participants book and pay

upfront for their first groom at the same time as singing up. Puppy grooming workshops should be kept to about an hour to ninety minutes long, and consist of information, tips for success, and hands on activities. Plan your lectures and activities to take up about sixty percent of the time which leaves plenty of time for questions and social time

between new puppy owners. It’s always best to end a few minutes early so you are not trying to rush all of your information in to meet time constraints, and boring participants by keeping them longer than they had planned for. Participants with puppies who are fully vaccinated can bring their puppies along, but you can also invite soon-to-be-puppy owners to audit the

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The hands on portion of your workshops can be a lot of fun for participants, but it also gives them a good understanding of all the different things their puppies must learn to be comfortable with in order for them to be groomed. workshops. You should answer a few key questions during your puppy grooming workshops, and aim to give clients a motive for regular grooming for the life of their puppy. The questions to focus on include: When should puppies begin going to a groomer? How often should puppies go to the groomer? What exactly does a groomer do to pets during their visits? What type of at-home grooming, and exposure

to grooming should pet owners be responsible for? Along with answering these questions, have a few activities planned to demonstrate how puppy owners can begin exposing their puppies to grooming procedures and equipment positively. If you have, or you can borrow a well-behaved adult dog, you can demonstrate different aspects of grooming for participants. They will learn exactly what happens when their puppy is

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with you and what services they are paying for. If you include nail grinding, teeth cleaning, or other special services, show these things to your participants. Let your clients experience basic aspects of grooming with hands on activities. The hands on portion of your workshops can be a lot of fun for participants, but it also gives them a good understanding of all the different things their puppies must learn to be comfortable with in order for them to be groomed. Instruct participants to bring plenty of high value treats for these exercises. Keep activities simple and fun so you do not overwhelm your participants or their young pets. Break up the grooming process into small steps, and play “games” with your participants to help give their puppies very positive experiences with each part of grooming. You can have everyone hold their puppy on a grooming table and feed treats to them. Turn on a dryer and

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pair the sound with treats, and when you shut the dryer off the treats stop. Put some yummy peanut butter on a tooth brush and let the puppies lick it off. Show your clients how to begin brush and comb training for their puppies with short sessions that end before the puppy becomes frustrated. Send clients home with a summary of what was included in your workshop, a list of exercises to practice at home, a brochure of your services, and a testimonial form that they can fill out to review their experience with you during the workshop. The testimonial form is especially important because it will allow you to gauge how successful the workshops are, and give you testimonials to use on your website. Don’t forget to include a photo release upon signing up for a workshop as puppy grooming photos will be great for your business’s networking sites and website. Marketing puppy grooming workshops is easier than you might initially think. The workshops stand out from your day-to-day services and can be considered a special event. You can send a newsletter to your clients announcing the workshop, and encourage them to pass it on to anyone they might know who will be getting a new puppy. Network with breeders, rescues, veterinarians, and other professionals in your area. You can even write a press release for your local paper, or hire someone to write one for you. Puppy grooming workshops can help you create new leads because they are aimed at all puppy owners, not just ones with “grooming dogs”. Puppy owners are always looking for new experiences for socializing their puppies. Even if you have no experience teaching or instructing, you are capable of holding puppy grooming workshops in your salon. These are fun events that can be a fresh change of pace for busy groomers. Building

relationships with new puppy owners right from the start will create a loyal following. Not only will you bring in potential clients, but you will also help prepare puppies for better grooming experiences. ✂ Melissa Viera is a Massachusetts based pet groomer and trainer. Her business, MJ’s Pet Training Academy,

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provides training services along with grooming services and programs. Melissa is passionate about creating positive experiences for pets in the grooming salon, and contributing to her field. To learn more about training to become a Puppy Grooming Workshop Presenter contact Melissa Viera by visiting www.mjspettrainingacademy.com

Groomer to Groomer • Vol 34 Ed 8 • August 2015

BEATING

HEATSTROKE E by Teri DiMarino e

ummer’s sweltering heat comes as a welcome relief from the grips of the tough winter that much of the United States suffered through recently. Snow suits have given way to swim suits and we slather ourselves with sun screen instead of sweaters, jackets, gloves and hats. Our pets enjoy the summer too as they get back into the routine of leisurely walks and summertime adventures. But with the warmer weather and humidity also comes the stark reality that summer heat can kill. Innocently left in cars, children and pets become the unwitting victims of this silent and devastating killer. Overheat-

ing of children and pets is an avoidable tragedy that we all need to be acutely aware of; especially this time of year. According to www.noheatstroke. org, 645 children have died in hot cars since the organization first started keeping track of this tragedy in 1998. That is an average of 37 per year, with 8 already recorded in the U.S. as of June of this year. But while there are statistics available for the human death toll, who is keeping track of the many pets who die in this tragic manner? Unfortunately there are no numbers documenting the number of pets who meet their end in this heartbreaking way.

Groomer to Groomer • Vol 34 Ed 8 • August 2015

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The majority of the unfortunate human deaths were due to forgetfulness. It’s early morning and a weary parent straps their still half-asleep child into their car seat and proceeds to drive to work, forgetting to drop off the slumbering child at daycare or school. The napping youngster in the back is forgotten about until it is too late. I cannot imagine the pain these people have to live with for the rest of their lives. With dogs, it plays out a bit differently. Many times a dog owner will take “Buffy” with them for a short ride while they run into the store “for just a minute” and, because “just a minute” is

NEVER “just a minute” they get caught up in conversation or shopping and, temporarily, forget about Buffy in the backseat. Well, heatstroke on a warm summer day happens very quickly. The pet is left in the car with the window cracked open a bit. Even if they do not forget about Buffy, the owner may truly believe that this will give the pet enough ventilation to avoid a problem, but they are wrong! Very wrong! The temperature in a closed car can climb over 30 degrees within 15 minutes. This is enough to stress, and potentially kill, the average pet. Simply stated, if you are going to take a short car ride or run a quick errand, LEAVE BUFFY HOME! With that said, a group of pet industry authors recently banded together and launched a Facebook campaign to help pet owners and professionals alike, become more cognizant of the real dangers of heatstroke. The Facebook page, “Canine Heatstroke Awareness” was created and June 13 has been deemed “Canine Heatstroke Awareness Day”. Originally launched in 2014 “Pet Heatstroke Awareness Day” was the

brainchild of Mary Oquendo and Debi Hilly. In late-May of this year Mary and Debi were running out of time and ideas to spread the word further prior to the June 13, 2015; the first anniversary of Pet Heatstroke Awareness Day. A quick Facebook post requesting help was answered by Ali Franklin of Groomers Mall. Ali embraced the project and she put out a request to

the authors of the industry, requesting articles that would be interesting to the general public and pet professionals alike. Articles began coming in and the Facebook page began taking shape. This was a very time-sensitive project with only a few weeks to put everything together. While some of the authors were unable to produce an article on such short notice, many did. Others

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shared their blog links, which already had articles addressing the problem. June 13 came and Ali Franklin launched the Facebook page “Canine Heatstroke Awareness”. She initially put it out to their Groomers Mall Facebook page. It immediately went out to all 3,800 of the people linked to their Facebook page and then continued on to another 65,000 of their “friends”. It proceeded to be shared by another 1,200 individuals and has been moving forward ever since; having been shared by many industry companies and individuals. This was an amazing demonstration of the power of social media. Articles and blogs included stories of heatstroke tragedies and successes, as well as a plethora of information on the recognition and treatment of heatstroke among our furry friends. Initially aimed at informing the general public, it took on another element

among professionals, which is the awareness and proper use of any cage drying in our salons. My mantra is “a piece of equipment is only as good as the operator” and it is our hope that pet groomers around the world are cognizant and careful with the pets left in their care. Speaking briefly with Ali Franklin at a recent show, she expressed her amazement in the project. She took on the project, not really knowing how it was going to play out. Coordinating the authors was like “herding cats”, which is something that really doesn’t surprise me. But she managed to get it all to work. She coordinated the effort, launched the page, sat back, and watched it happen. “The outpouring of participation and interest in this area is just one example of how hungry the groomers are for information that they can share

with their clients.” said Ali. “And, we can do it all through Social Media.” Authors sharing their input, articles and blogs included Mary Oquendo and Debi Hilly (the concept originators), Carol Visser, Ellen Erlich, Barbara Bird, Daryl Conner, Christine Sertzel and me. Of course there is Ali Franklin to thank for her coordination efforts as well as all of the other companies and individuals who helped share the site and spread the information. We thank each and every one of you! We all look forward to expanding the effort and making the entire month of June, 2016 “Canine Heatstroke Awareness Month”. It is our sincere hope that our effort will save lives. That, alone, makes it all worthwhile. ✂

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Groomer to Groomer • Vol 34 Ed 8 • August 2015

PERSONAL SAFETY FOR THE MOBILE GROOMER

E by Mary Oquendo e

s I was driving down the aptly named Long Mountain Road just after another snowstorm, I looked to the side and half jokingly thought, “If I drive off the road and land in the ravine, I won’t be found until next spring.” The next thought that crossed my mind was, “ Oh crap, if I drive off the road and land in the ravine, I won’t be found until next spring.”

Groomer to Groomer • Vol 34 Ed 8 • August 2015

There was easily five feet of white snow that would have buried my white van. I realized I had no personal plan for my welfare and safety. Later that evening, I sat down and began formulating my “employee” safety manual. It has been tweaked over the years through personal experience and paying attention to the stories of other professionals.

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ON THE ROAD I keep a copy of the day’s schedule and client phone numbers on my kitchen table. It lets my family know where I am going to be. My husband is my In Case of Emergency (I.C.E.) contact on my fully charged cell phone. In the event of an accident, emergency personnel know whom to contact. Most newer cell phones also have locators on them. By

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linking my phone to my computer, at least my phone will be found if I go missing. For under $200 you can install a vehicle locator or place a personal locater in a pocket. Either of these requires a wireless service provider. I keep a folder in my van with instructions on what I need to do in case of an accident. It includes: contact police and insurance company, take photos with my cell phone, and keep cool (Keep cool is highlighted). As a general rule, I will not even talk to the other driver. I let the police handle that. That rule went into effect after the person who passed me on a service lane, hit my vehicle, and then brought over parts of my van that were attached to his car. This protocol manual is vital as it helps you to think rather than react. The decision to reschedule in poor weather and road conditions has as much to do with my driving skills as it does with the perceived skills of other operators. I am not going to risk my life or livelihood because someone overestimated his or her prowess behind the wheel.

Wear your seatbelt; it can save your life. Many states, as well as the American Automobile Association (AAA) offer defensive driving courses to augment your driving abilities. I keep a spare key in my pocket for those times I lock myself out. I have done that on numerous occasions. In addition, I keep a copy of my license and a spare $20 in my emergency protocol file for when I leave my pocketbook at home. And yes, I have done that more than once as well. While my van is in a repair facility, I have the service desk indicate numerous places on the repair order that all doors are to be locked when parked in their lot. We have thousands of dollars worth of tools in our vehicles. AT CLIENT’S HOME You are under no obligation to finish or even start a pet. If I get the “willies” or in any way feel uncomfortable, I will not enter a home. I have used family or mechanical emergency on more than one occasion. If you are in the house, ensure you have a way to leave that does not require going past the owner. Knowing where multiple

exits are located is also valuable in the event of a house fire. There are personal protection sprays that are legal in most states (check with your local police department). If you use a protection spray, fill out a police report. I keep the door locked to my van at all times while I am on the job. While working, your attention is on the pet. The dryers are loud, and you may not hear someone trying to enter your vehicle. It may be perfectly harmless in that it is a neighbor or kid. But if you are startled, you may inadvertently injure the pet or the now opened door allows a pet to escape. Every dog I walk from the front door of the client’s home to my van is on my lead. I do not want a dog to slip out of a too loose collar and have to chase after it. Cats are in carriers. PERSONAL SAFETY EQUIPMENT We work in confined spaces. There is not much back up room if a pet decides to bite. Your best piece of safety equipment is your eyes. Pay attention to the pet’s body language. If you are uncertain of pre-bite signals from a pet, then a workshop on behavior is in order. It is a staple seminar at many trade shows. If you are bit, secure the animal and immediately clean the wound. Seek medical treatment if necessary. NECESSARY SAFETY EQUIPMENT INCLUDES: Quality floor mats. They will reduce muscular and skeletal stress. The cheaper ones will not hold up well and are not cushioned enough to be of real value. Eye Protection. Nail clippings and dremel shavings can cause permanent eye damage. Face masks. If you are uncertain that a facemask is truly necessary, tape a white paper towel near your workstation. What shows up on that paper towel is now in your lungs and nasal cavity.

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Groomer to Groomer • Vol 34 Ed 8 • August 2015

Ear Protection. High velocity dryers are in the same decibel range as jackhammers. According to OSHA (Occupational Safety and Health Agency), 15 minutes a day in that range will damage hearing. Humane restraint systems. Most of us work by ourselves. A humane restraint system may allow us to safely groom. Carbon monoxide detector. I have intake and outtake fans running, but if the lawn service happens to be there as well, my intake fan may pull in carbon monoxide from the lawn equipment. Fumes from my generator can seep into my workspace from a hole in the floor. If a house call groomer is working in a garage, fumes from the boiler can fill the area. A detector will alert you to this very deadly gas. Secured fire extinguishers. An unsecured fire extinguisher may

discharge during transit. It is messy to clean up and can damage equipment and tools. PERSONAL CARE Instead of grabbing a high sugar/ fat/calorie meal on the road, I pack a lunch. Poor eating habits lead to weight gain which places stress on our organs. All refrigerated items are in a cooler. I do not want a side trip to the emergency room due to food poisoning. We work in dehydrating conditions, which lead to organ stress, and eventually to premature organ failure. I bring bottled water to drink throughout the day. My general rule of thumb is 8 ounces of water per pet, more in the summer. I dress appropriately for weather conditions and will reschedule if it is too hot or bitterly cold. The decision

lies in whether my A/C can cool it down or if the heater can warm it up enough to be comfortable to work in for the pet and myself. Grooming is a physically demanding job. Massage, energy work, and chiropractic treatments are not a luxury, but a necessity. Taking the time to think and prepare for the various situations that can occur to mobile groomers prepares us mentally. We can deliberate consciously rather than react subconsciously. We then make better decisions that positively impact our lives and livelihood. ✂

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HOW TO PROPERLY OIL A CLIPPER BLADE E by Jeff Andrews e

t doesn’t take that much oil to oil a blade, most groomers over oil them. When you over oil, the oil will drain through the teeth and onto the coat. So they turn to other forms of lubrication like Spray Coolants, Rem Oil, or WD-40. Blade oil is the best form of lubrication. It stays on the blade to prevent friction, heat, and pet dander from sticking to the cutting surfaces. Coolants, WD-40, and Rem Oil evaporate off quickly, and cause friction, heat, and the destruction of the cutting edges in a short time. These products can also cause health issues if you don’t wear the recommended safety gear. The list of safety gear you need to wear while spraying

FIG. 1

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these aerosols is listed on the back of the can. Most contain denatured alcohol which can be poisonous if inhaled. Oil is safe. There are 4 points of the blade to oil, but you only have to do 3 of them once a day. Unless you wash the blade in blade wash between dogs, all 4 points will need to be re-oiled. Oiling will seem hard at first, but it will become natural to you the longer you keep oiling. Fig.1) First, push the cutter out to either side so that the spring is lined up with the notch in the cutter. Push it out so you can see the rear rail on both sides of the spring. This will give you access to oil the first 3 points. Fig.2) To start, put one tiny drop of oil on both rear rails. The first should go on the rear rail just outside the left spring, and the other tiny drop on the rear rail outside the right spring where sliding the cutter over has given you access. Fig. 3) The third tiny drop goes in the groove in the top of the cutter. If you don’t oil this groove at least once a day, your blade can have a screeching sound and not cut properly. Without oil, a dry blade guide will make the cutter hesitate. It may cause the blade to cornrow and other problems. Fig. 4) Now push your cutter back to the center of the blade. You can

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Groomer to Groomer • Vol 34 Ed 8 • August 2015

FIG. 3

FIG. 4

FIG. 5

place the 4th drop on the cutter teeth while it’s on the table, or after you put it on the clipper. I oil the teeth while it’s on the clipper so I can start the clipper up right away and spread the oil across the cutting surfaces immediately. Oiling the teeth has to be done every time you put a blade on your clipper. Why? Because the dog hair you’re cutting will take the oil off the teeth of the blade, and it will end up on the floor in the hair you cut off. The first 3 points will not need any more oil for the day, unless you wash it off in blade wash. Fig. 5) While on the table, or preferably on the clipper, put one tiny drop of oil in the center of the blade on the cutting surface. DO NOT run a bead of oil across the teeth, it will seep down through the teeth and get on the coat. Start the clipper up, the oil will spread

a thin coating across the blade. That’s all you need. The drop should be very small. When it spreads across the blade, it will stay there for quite a while. This keeps heat down, saves your cutting edges for months, and will keep pet dander from melting and creating that orange buildup on your cutting surface. Every time you put a blade on your clipper, you put that tiny drop of oil in the middle of the teeth. ✂ Jeff Andrews is a World Class Sharpener and owner of Northern Tails Sharpening, Inc. He is an author and pioneer of many equipment maintenance videos and how-to articles that are appreciated by groomers worldwide at no cost. Jeff is a Certified Groomer of 30+ years, and is a member of NDGAA, IPG, and NAPCG. Jeff still grooms at his shop in Mobile, AL. 251-232-5353 www.northerntails.com

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Groomer to Groomer • Vol 34 Ed 8 • August 2015

BREAD & BUTTER GROOMING:

FAST & EASY PET TRIMS FOR THE SALON by Kathy Rose

AFTER

BEFORE

POODLE IN A SHORT LAMB TRIM

oodles make up a large portion of our regular Bread & Butter client list. Most of these clients want an easy maintenance trim; the Poodle’s body trimmed to about an inch, with the legs being just slightly longer. For this model a “0” snap on comb placed over a “30” blade was used for the body. An “A” comb was used on the legs. These choices can easily be altered to accommodate the client, but we call this the short Lamb trim. Keep in mind that the workhorse is the clipper. When following the

directions below for scissoring, you are only tidying and shaping the coat, not taking off length. As with every pet, good preparation is important. A thorough bath and conditioning with a quality pet shampoo, followed by blow-drying the coat out straight is imperative. Sanitary, nail trimming and ear cleaning are also completed prior to styling. Fig.1) With the clipper blade centered on the eye, clip under the eyes following coat growth direction. The blade length and decision to either clip following coat growth direction or

Groomer to Groomer • Vol 34 Ed 8 • August 2015

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against coat growth direction is dependent upon the skin sensitivity of the dog. For this model, a #10 was used following coat growth direction on the foreface and cheeks and then against coat growth direction on the muzzle and lips. Clip from the outside corner of the eye to the ear, again following coat growth direction. Turn the clipper in the opposite direction and clip the eye corners and stop. Stretch the lips back and clip the muzzle from base to nose tip. Fig.2) Following coat growth direction, clip the throat necklace to

a “V” stopping just below the Adams apple or the approximate length of the muzzle. Fig.3) Grasp the feet and shave against coat growth direction up to a point just below the wrist bones. Fig.4) Trim the tail band to form an inverted “V”. The lower the tail set, the higher the band should be placed on the dog’s croup. Begin clipping the body at the neck, a few inches below the occiput. Continue down the neck, back, flanks and undercarriage. A “0” snap on comb placed over a #30 blade was the choice for this model. If the dog has a large dip in the topline at the withers, Use a slightly longer snap on comb from the dip forward. This you will blend out later with scissors or thinning shears. Fig.5) Continue with the same blade over the croup and back of upper thigh to a point about two inches above the hock. “Fall off” before clipping into the sides of the leg coat. Additionally if the dog is extremely high in the rear, you may use a shorter comb over the rump and croup. Change snap on combs to an “A”. Clip down the inside and outside of the rear legs, falling off before clipping the lower front part of the rear leg coat. Fig.6) Move to the front of the dog and with the “A” clip down the front and sides of the front legs, falling off before clipping the back part of the foreleg coat. Fig.7) Move to the rear of the dog. With straight shears, trim the tail band creating bevels at the edges. Use straight shears to create a level topline as well. Fig.8) Use a curved shear, inverted, to scoop a modest tuck up. Flip the shears and follow the natural undercarriage all the way through the front legs. Fig.9) Trim the excess coat from under the tail and the upper thigh, using a curved shear. Continue tidying the stray hairs to create a curved hip and rounding the outer thigh. Use the

FIG. 1

FIG. 4

FIG. 2

FIG. 5

FIG. 3

FIG. 6

GroomertoGroomer.com

Groomer to Groomer • Vol 34 Ed 8 • August 2015

FIG. 7

FIG. 10

FIG. 8

FIG. 11

FIG. 9

FIG. 12

S H O W Y O U R PA S S I O N AT E S I D E W I T H O U R

ELITE TA B L E Shown in

800.444.1579 shor-line.com/grooming

Groomer to Groomer • Vol 34 Ed 8 • August 2015

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curved shears in a scooping technique on the back of the thigh to just above the hock. Continue with the curved shears, vertically, across the flanks. This will help reduce the chance of a “slab sided” appearance on the rib cage. To accentuate a moderate spring of rib you can use the curved shears to slightly tighten the waist. Use caution to not over do this as a “wasp” or over accentuated waist. Fig.10) Tidy and shape the rear leg for angulation. Lift the leg up, bending at the knee and trim straight up to the bend in stifle. Then, turn the shears, while the knee is still raised and bent, and trim up to the tuck up. Fig.11) Trim around the bottom of the cuffs on the rear legs. Fig.12) Grasp the tail and comb the tail coat downward toward the tip. Use curved shears to trim the ends. The amount of coat left at the tip will be determined by the length of the tailbone. The shorter the tailbone, the more coat should be left at the tip. Fig.13) Lift the tail up, grasping by the tip. Comb the coat down toward the base and use curved shears to round the cuff of the tail. Finally, fluff the coat outward with your comb and use curved shears to create a round ball. Fig.14) Move to the front of the dog. Use straight shears to bevel the necklace into the neck. Fig.15) Standing to the front of the dog, slightly lift the foreleg straight forward. Tidy the sides of the leg to the back of the front leg. Place the foot back on the table and tidy the stray hairs to create parallel front legs. The illusion should be the back of the front leg running a straight line to the withers. Fig.16) Begin trimming the topknot by creating a rectangular box. Start this box by placing long straight shears horizontally across the nose

FIG. 13

bridge. The shears should be angled slightly outward at approximately 45° to help create a shelf over the eyes. Continue trimming the rectangular box by trimming across the top of the ear. Again, hold the scissors angled slightly outwards to avoid creating a cone head shape. Fig.17) Continue across the top of the ear, and blend into the neckline. Use curved shears to blend from the occiput onto the neck. Fig.18) With curved shears, round out the “box” to create a rounded topknot. Start at the foreface and then move to the sides of the “box” above the ear. Finally, blend the highest point, (just forward of the occiput) onto the upper part of the back of the neck. Fig.19) Finish by combing the ears’ furnishings straight down and trim the edges. Whether to use curved shears or straight will depend on the client’s preference. This “Poodle Trim” is a great short, but not shaved, trim style that is easily maintained by the client and still gives a bit more stylish look than the “Kennel Trim”, which is short all over. Using a slightly longer snap on comb on the legs, and falling off on the front part of the rear legs and the back part of the front legs, will help you to keep the legs looking like parallel cylinders. This will also aid you in keeping the leg balanced from top to bottom and avoid a peg legged look. ✂

FIG. 14

FIG. 17

FIG. 15

FIG. 18

FIG. 16

FIG. 19

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Groomer to Groomer • Vol 34 Ed 8 • August 2015

CALENDAR OF EVENTS

TO LIST YOUR EVENT, SEND IT TO ADAM@BARKLEIGH.COM

CALIFORNIA

OHIO

WASHINGTON

GROOM EXPO WEST 2/4 /2016 — 2/7/2016 Pasadena CA (717) 691-3388 info@barkleigh.com www.groomexpowest.com

PETQUEST 2016 6/23/2016 — 6/26/2016 Wilmington, OH (717) 691-3388 info@barkleigh.com www.pqgroom.com

NORTHWEST GROOMING SHOW 4/21/2016 — 4/24/2016 Tacoma WA (717) 691-3388 info@barkleigh.com www.nwgroom.com

PET BOARDING & DAYCARE EXPO WEST May, 2016 Burbank CA (717) 691-3388 info@barkleigh.com www.pbdexpowest.com

PENNSYLVANIA

FLORIDA

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PET BOARDING & DAYCARE EXPO 11/10/2015 — 11/12/2015 Hershey PA (717) 691-3388 info@barkleigh.com www.pbdexpo.com

MASSACHUSETTS

PUERTO RICO

NEW ENGLAND GROOMING SHOW 10/1/2015 — 10/4/2015 Sturbridge MA (717) 691-3388 info@barkleigh.com www.newenglandgrooms.com

PET PRO CRUISE 1/9/2016 — 1/17/2016 San Juan, PR (321) 368-6622 cruisinglady@ymail.com www.barkleigh.com

NDGAA FUN IN THE SUN 10/23/2015 - 10/25/2015 Orlando, FL (724) 962-2711 ndga@nationaldoggroomers.com

GROOM EXPO 2015 9/17/2015 — 9/20/2015 Hershey PA (717) 691-3388 info@barkleigh.com www.groomexpo.com

EVENTS GROOM EXPO

9/17/2015 — 9/20/2015 Hershey PA

Proverbial Wisdom People curse the man who holds his grain for higher prices, but they bless the man who sells it to them in their time of need. Proverbs 11:26 Living Bible

Read Groomer to Groomer Online!

er.com

www.GroomertoGroom

NEW ENGLAND GROOMING SHOW

10/1/2015 — 10/4/2015 Sturbridge MA PET BOARDING & DAYCARE EXPO

11/9/2015 — 11/12/2015 Hershey PA GROOM EXPO WEST

2/4/2016 — 2/7/2016 Pasadena CA PET PRO CRUISE 2016

1/9/2016 — 1/17/2016 San Juan, PR NORTHWEST GROOMING SHOW

4/21/2016 — 4/24/2016 Tacoma WA PET BOARDING & DAYCARE EXPO WEST

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6/23/2016 — 6/26/2016 Wilmington OH ALL AMERICAN GROOMING SHOW

August, 2016 Wheeling IL Barkleigh Productions, Inc. (717) 691-3388 • Fax (717) 691-3381 www.barkleigh.com www.groomertogroomer.com

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NEW PRODUCTS QUADRUPED PET CARE INTRODUCES SUPER LUSTER YUCCA SHAMPOO

A high performance multi-purpose shampoo that is extra deep cleaning and coat conditioning. Super Luster’s antioxidants eliminate loss of luster and color due to environmental conditions. Botanical formula makes brushing out easier, rapidly dries coats, adds manageability and makes colors snap while controlling static. When needed, the extract of the Mojave Yucca instantly relieves problems caused by ﬂeas and ticks, while Yucca’s ability to cause the body to produce its own natural cortisone aids in the relief of hot spots, itching and scratching, dermatitis and seborrhea. Long lasting pleasant scent reactivates when pet gets wet. In gallon and 16 oz. Visit www.quadrupedpetcare.com.

RAGS TO RICHES ULTIMATE GROOMER CONTEST WINNERS ANNOUNCED!

Double K Industries is proud to announce the winners of the largest Dog Grooming contest in the world, Rags to Riches! The winners are: 1st place - Melanie Ingram with “Pooh” of Doggie Style In Yucca Valley, CA; 2nd place Klee Settle with “Wylie” of Shaggy to

Chic Pet Salon in Amarillo, TX; 3rd place Nancy Lockett with “Levi” of Petsense Tifton in Tifton, GA. International winner; Erzsebet Ududne Gal with “Cifra” of Hungaria Kutyakozmetika in Kistarcsa, Hungary. 147 groomers participated and over $8000.00 in cash and prizes was awarded! View the beautiful transformations at www.DoubleKindustries.com.

ANDIS RELEASES PROCLIP ULTRAEDGE® SUPER 2-SPEED ANIMAL CLIPPER IN NEW BLAZE COLOR

Andis, an established leader in the pet-grooming category, expands its line of best-selling ProClip UltraEdge® Super 2-Speed detachable blade clippers with a new vibrant orange Blaze color. Made in the USA, the Clipper is engineered to stay cool without fans and air vents, making it extremely quiet to operate. Designed for professional use, the Clipper comes equipped with a size 10 UltraEdge® blade for all-purpose grooming, and its 14-foot heavy-duty cord allows for excellent mobility while clipping. Visit www.andis.com or call 800558-9441

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Groomer to Groomer • Vol 34 Ed 8 • August 2015

CLASSIFIEDS Call (717) 691-3388 ext 206 to place a Classified. Rates: 25 words or less – $50.00. Each additional word – $2.00 each. Classified ads must be prepaid. Call for issue deadlines. Agency Discounts Do Not Apply.

CALL (717) 691-3388, EXT. 210 TO PLACE A CLASSIFIED. GROOMER WANTED Wanted FT/PT experienced groomer. Should be able to get along well with Vets & support staff. Must have own grooming tools. Very nice

BLADES & SHARPENING “YOU NOW HAVE A BETTER CHOICE” We are groomers of 30+ years. Website has FREE videos and articles on equipment care. Steel Blades $5.00, Ceramic $6.00, Regular shears $5.00, convex $10. Certiﬁed for many shear brands. WAHL 5-N-1 blades refurbished (new parts, not sharpened) $10. Clipper repair #10 plus parts. Mail-in service has 48 hour turnaround, $5.00 RETURN SHIPPING ALL ORDERS, each order gets a CD_ROM and tip sheet. Website has all informatino. Est. 1995. Northern Tails Sharpening Inc, Mobile AL Call 251-232-5353 www.northerntails.com EACH blade examined personally, sharpened to perfection, demagnetized and tested. Sockets and springs adjusted, blades individually sealed, READY TO USE. Sole proprietor w/ 20+ years experience. FACTORY-TRAINED to sharpen shears/blades. Customized tip sheet included w/ order - PROMPT RETURN. Clipper Blades $5,Shears $7, S/H $7. PA residents add 7%. John’s Sharpening, 1213 Middle St., Pittsburgh, PA 15212-4838. (412) 321-1522 JKosakowsky@hotmail.com. Hershey Groom Expo Mid-Atlantic Sharpeners will be sharpening clipper blades, scissors, also repair Clipper machines on site. Dealers of Furzone Clippers & Shears Direct.

BUSINESS FOR SALE Northern Maine pet grooming business. Established 27 years at same leased location. scheduled almost a full year in advance. Quick sale at $30,000. Anxious to retire. Call 207-484-8946. Owner retiring. Well established turn key grooming salon. Great location. Excellent reputation and solid clientele. Great opportunity for the right buyer. In California. Call 559-706-5149. Mobile Dog & Cat Grooming Business For Sale. Established 35 yrs with large clientele year round. New London & Windham Counties, CT. Serious experienced groomers only. Call: 860 456-7918.

Groomer to Groomer • Vol 34 Ed 8 • August 2015

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Top 10 Posters and Counter Signs for Your Salon!

Calendar Paws

Do you get tired of hearing the same old comments from your clients?

This cute framed 24” x 36” poster will stop all those nasty remarks and replace it with a chuckle from your clients. Why not couple this poster with the Tip Sign and turn “lemons into lemonade!”

#6043 #6060 #6058 #6059

Poster with Frame 24 x 36 Poster Unframed 24 x 36 Wall Sign 11 x 17 Counter Sign 8.5 x 11

Appointment Kards

$44.95 $19.95 $19.95 $14.95

Red and white sticky-backed Paw Labels have space to jot the next appointment date and time and will be a real hit with your clients. They can aﬃx it to their home calendar as an appointment reminder, or just as a general reminder to call. Makes an excellent eye-catching price tag, too! Two great sizes.

Squares Appt. Kard

Bathtub Appointment Kard #1936 Pack of 100 #1937 Pack of 500 #1938 Pack of 1000

$7.95 $29.95 $43.95

Squares Appointment Kard #1939 Pack of 100 #1940 Pack of 500 #1941 Pack of 1000

$7.95 $29.95 $43.95

Tan Appointment Kard #652 Pack of 100 #653 Pack of 500 #654 Pack of 1000

$7.95 $29.95 $43.95

$7.95 $55.00

1” Large Calendar Paws #599 100 Calendar Paws – Large #600 1000 Calendar Paws – Large

$8.95 $59.95

Pet Report Cards

Super Sampler Pack See Our Cards Before You Buy!

One copy of each. Only one sampler per business! #677

Super Sampler

$10.00

Available colors: Blue, Pink, Tan

#657B, 657P, 657T #658B, 658P, 658T #659B, 659P, 659T #660B, 660P, 660T #661B, 661P, 661T

Pack of 20 Pack of 50 Pack of 100 Pack of 500 Pack of 1000

(717) 691-3388 • Order online at www.BarkleighStore.com

Groomer to Groomer • Vol 34 Ed 4 • April 2015

Available Colors

Like a teacher, now you can grade each pet from an A+ to an F. Did you ever forget to convey important information to your client? A time-saving checklist of common recommendations is included, with space for your personal comments. Plus, it doubles as a reminder or appointment card. Great promotional tool, too — your clients will tell their friends about your “caring” pet report card.

Tan Appt. Kard

Giant Klip Kard, Medium Klip Kard, Regular Klip Kard, Groomer Sales Slip, Boarding/Daycare Sales Slip, Kenn-L-Kard, Run Card, Happy Camper Card, Pet Appointment Cards, Pet Report Card, Calendar Paws, GroomOgram, Pet Care Series Brochures, Gift Certiﬁcate, Sympathy Cards, PetRef Card, Groomer System Appointment Sheet, Pet Release Form, Door Hanger, Little Angel Award, Reminder Cards, Dental Card... and More!

1” Actual Size

5/8” Small Calendar Paws #601 100 Calendar Paws – Small #602 1000 Calendar Paws – Small

These adorable dogs are printed on quality 2”x 3-1/2” card stock. Great for grooming salons, kennels and veterinarians. Buy only the quantity you need!

Bathtub Appt. Kard

5/8”

GroomertoGroomer.com

$6.95 $13.95 $25.95 $99.00 $159.95

Groom-O-Grams Exciting 8.5” x 11”, four-page newsletter becomes your own Personal Salon Newsletter!

This 8.5” x 11” four-page newsletter contains grooming and health information, stories, and cartoons that present a professional image to your community. Give them at each appointment. Groom-O-Grams encourage better home care and more frequent appointments. Use it as a reminder card! Many groomers report a fantastic 50–100% response. GroomOgrams are a fantastic promotional tool! Your grooming clients will give it to their friends. Leave them anywhere there are pet owners—humane societies, veterinarians, kennels, pet shops, and breeders. GroomOgrams will keep your clients coming back while teaching them proper “between grooming” care. Over 10 million Groom-O-Grams have been distributed by caring groomers like yourself. Seasonal issues are available after February 10 (Spring), May 10 (Summer), August 10 (Fall) and November 10 (Winter). Each issue deals with the seasonal grooming needs of pets.

Groom-O-Grams – Current Season Unless Specified #565 25 Groom-O-Grams $10.50 #566 50 Groom-O-Grams $18.00 #567 100 Groom-O-Grams $25.50 #568 200 Groom-O-Grams $49.50 #569 300 Groom-O-Grams $70.50 #570 400 Groom-O-Grams $88.50 #571 500 Groom-O-Grams $95.00 #572 1000 Groom-O-Grams $169.00 #573 2500 Groom-O-Grams $358.00

Standing Order Program Save 15% on your next order of Groom-O-Grams! Mark your order form. No obligation to future purchases. Cancel anytime.

Kage Kard Holder

Business and Appointment Cards

For Boarding or Grooming Cards 3” X 5” or 5” X 8” This sturdy aluminum card holder will keep pet information right where you need it. Two popular sizes hold 3” x 5” Run Card or Klip Kard, and 5” x 8” Giant Klip Kard or Kenn-L-Kard. Attaches easily to cage or crate. Has holes for wall mounting near grooming table or tub. Collar and leash holder built in. Practically indestructible, won’t rattle, and holds client index cards securely and cleanly.

Kage Kard Holder 5”x8” #1954 1 holder #1956 10 holders

$7.95 $69.95

Kage Kard Holder 3”x5” #1951 1 holder #1953 10 holders

$5.95 $49.95

Over 10 Million Sold!

High quality black raised printing on crisp white card stock. Choose one of our stock logos FREE (on order form page). Instructions: Circle logo of your choice and print your six lines of type clearly on the Order Form. Allow three to four weeks delivery time.

#1119 #663 #665 #666 #667

1000 Business Cards 1000 Appt. Cards Extra Line of Type Custom Logo Custom Layout

(717) 691-3388 • Order online at www.BarkleighStore.com GroomertoGroomer.com

$49.95 $49.95 $2.95 $19.95 $25.00

Groomer to Groomer • Vol 34 Ed 4 • April 2015

Sympathy Cards Elegant 4” x 6” cards in ivory linen or blue parchment with gold ink will tell your clients that you care. Matching envelopes included. Great retail item for your facility. (INSIDE) ... brings great joy and deep sorrow. May it be comforting to know that the loss of your beloved pet is shared by those who care.

Gift Certificate

Cards may be mixed in packs of 10 when ordering 100. Indicate style number when ordering.

Great for Pet Shops, Groomers, Kennels, Trainers, and more! These elegant parchment certiﬁcates, bordered with paws, are “just paw-fect” for gift-giving. Great for pet shops, Groomers, Veterinarians and Kennels. A nice way to show appreciation for referral customers, too. Rubber stamp your business name in the corner. Stub attached for your records. Certiﬁcates come with beautiful matching envelopes.

Gift Certificate with Envelope #603 Pack of 10 #604 Pack of 25 #606 Pack of 100

Blue Sympathy Card with Envelope #524 5 cards $12.95 #525 10 cards $23.95 #526 25 cards $42.95 #698 100 cards $125.00 Ivory Sympathy Card with Envelope #6033 5 cards $12.95 #6034 10 cards $23.95 #6035 25 cards $42.95 #6036 100 cards $125.00

$9.95 $22 $40.00

Stand-Up Counter Sign (FREE with 100 Gift Certificates – indicate when ordering) #6176 Gift Certificate Counter Sign (Christmas) $9.95 #6175 Gift Certificate Counter Sign $9.95

Display Holder Black metal holder will put sympathy cards at your clients ﬁngertips for resale. Includes the header card. Can be used for pegboard or countertop use.

Display Holder for Sympathy Cards #687 Single Holder $5.95 #689 10 Holders $49.95

Sympathy Postcard 4” x 6” elegant postcard printed with rich chestnut ink on buckskin parchment and tastefully embossed with gold foil lettering. Inexpensive and easy to send. Just address and mail, or put it in an ivory envelope for a more personal touch. (BACK) May it be a comfort to know that we share your feelings and extend our deepest sympathy.

PetRef Kards

Did You Find a Medical Problem? Attractive 3” x 5” cards are used to note your medical concerns. Clients can take your ﬁndings to the Vet. Your clients will appreciate your concern. The vet will appreciate your professionalism. Gray card with blue ink.

#668 100 Cards #669 500 Cards

$9.95 $39.95

#670 1000 Cards

Sympathy Postcard #518 5 Postcards #519 10 Postcards #520 25 Postcards #696 100 Postcards

$7.50 $12.95 $23.95 $75.00

Sympathy Postcard with Envelope #521 5 Postcards with envelope #522 10 Postcards with envelope #523 25 Postcards with envelope #697 100 Postcards with envelope

$10.95 $19.95 $38.95 $110.00

$59.95

(717) 691-3388 • Order online at www.BarkleighStore.com

Groomer to Groomer • Vol 34 Ed 4 • April 2015

GroomertoGroomer.com

Groomer System Appointment & Income Tracking Book This loose-leaf binder system permits an unlimited number of daily appointments. Each groomer can have his or her own book, or the salon can work out of just one. Each groomer can have his or her own appointment pages in one master book as well. Satisfaction guaranteed. System comes with 150 daily appointment sheets, 52 weekly reports, 12 monthly reports, and 4 quarterly/yearly reports. Monthly dividers, services codes and calendar are included.

#6053 #6054 #621 #622

Tip Signs

Groomer System (Complete) 100 Daily Sheets Assorted Reports (One-Year Supply) Calendar in Vinyl Sleeve

8.5 x 11” ready to display Counter Signs answers the question, “Should I tip my Groomer or Bather?” Increases tips dramatically without oﬀending your clients. In plastic standup card.

$59.95 $12.95 $15.95 $3.95

#5009 #6144 #6143 #6182

Dancing Dog Tips Sign Tip Sign For Bathers Tip Sign For Groomers Tip Sign For Groomers - Canadian

$14.95 $14.95 $14.95 $14.95

Pet Release Forms These cartoony Pet Release Forms convey a little light humor for a serious subject. They explain, in a gentle way, the pet owner’s responsibility to the groomer and give you the right to obtain emergency treatment for their pet. One popular television judge even sided with the groomer because she had her client sign a Fuzzy Pet form. The pet owner lost the lawsuit. 50 forms per pad. Mix and match styles. Indicate styles when ordering.

General Pet, Fuzzy Pet, or Senior Pet Release #614 1 Pad $7.95 #615 3 Pads $22.95 #616 5 Pads $35.00 #617 10 Pads $69.00 #618 25 Pads $149.00

Teaching You to Train Your Dog A Student Guide

Sorry, We

This blue and green guide tells new training students how to prepare for class and have a successful learning experience with their pet. Great promotional tool, too. Rubber stamp your information on the front. Leave at clinics, grooming shops, pet shops, breeders, pet fairs and more! Pulls in new students like crazy!

#800 #801 #802

100 Student Guides 500 Student Guides 1000 Student Guides

Mobile Groomer Door Hangers

$17.95 $63.95 $90.00

missed You...

Designed with mobile groomers in mind. Leave a message for customers who missed their appointment.

#6183 #6185 #6187

20 Hangers 100 Hangers 1000 Hangers

$12.95 $49.95 $299.95

Please Call for a New Appointment. Phone W1376

(717) 691-3388 • Order online at www.BarkleighStore.com GroomertoGroomer.com

Groomer to Groomer • Vol 34 Ed 4 • April 2015

How Often Should

ed?

My Pet Be Groom

tween professional The duration of time be e tly between dogs of the sam e groomings can vary grea ir type, density, and climat ow breed. Coat condition, ha ables. A lot depends on h are just some of the vari u are willing to offer to much home grooming yo your pet. suggested by grooming Here are some guidelines re onal groomer can be mo b authorities. Your professi you don’t brush and com specific about your pet. If ier time frame. regularly, choose the earl 3-6 weeks Afghan 6 weeks Airedale 4-6 weeks Bedlington Terrier 4 weeks Bichon Frise 8-10 weeks Bouvier 8-12 weeks Brittany Spaniel 6-10 weeks Cairn Terrier 4-8 weeks Cocker Spaniel 6 weeks Collie 6-8 weeks t Terrier Dandie Dinmon 8-12 weeks r Retrieve Golden 8-10 weeks Irish Setter 4-8 weeks Kerry Blue Terrier 6-8 weeks Lakeland Terrier 3-4 weeks pso Lhasa A 4 weeks Maltese 4-6 weeks Old English Sheepdog 6-12 weeks Pekingese 12-16 weeks Pomeranian 4-6 weeks Poodle 6-8 weeks Schnauzer - Miniature 8 weeks Standard 10 weeks Keepi ng your Pet Flea Free Giant 6-10 weeks In many areas of the cou Terrier ntry, flea control 3-4 weeks Scottish is a year round n ecessity. Shih Tzu 6-8 weeks In conjunction w rrier ith continuing premise 4-8 weeks control, Silky Te many perier t owners have great succe ss 6-8 weeks with oraSkye Ter rier l or topighland W hite Ter cal prod ucts that are 6 weeks administWest Hi ered once a mon Terrier th to their pet. T Wire Fox hey 4 weeks come in a variety of brands e Terrier like - Advantage® , Frontline®Yorkshir , Revolution®, and Program® . There are specific formul ations for dogs and cats, and most are ap proved to use on puppies and kittens six to eight weeks and older. Read and follow the inst ructions, making sure to use the product that is specified for your pet. These products are e xtremely popular because of their once a mon th convenience, ease of application, and effectiveness. Most are waterproof, allowing your pet to be bathed, or to swim, without decr easing the product’s effectiveness. Also, keeping your pet flea free with this continuous protection, is far less costly than trying to eliminate an inf estation on your pet and in your home.

Written by Professional Groomers for Your Clients!

These quality brochures not only answer the constant questions you get from pet owners, but they will also help you sell products that work and that you personally believe in—products that you retail. They will teach your client how to care for their pet in between groomings, which will save you lots of time. Great promotional tools as well.

Learning to Brush Your Pet – Ensures success in brushing, which will pay dividends to you over the years. Plus it will point them toward the right equipment that you sell.

#631 #632 #633 #634 #635

Pack of 20 Pack of 50 Pack of 100 Pack of 500 Pack of 1000

$9.95 $18.50 $29.95 $99.00 $180.00

When Your Pet Needs a Smoothie – Prepares the pet’s owner for what they will see once the matting is removed. This pamphlet will keep this from happening again and will help you develop a regular customer, which means more $$$. Sweet Success

#1844 #1842 #1843 #1845 #1846

Pack of 20 Pack of 50 Pack of 100 Pack of 500 Pack of 1000

Tiny fleas can create huge problems. By working with your pe t care professional and following their recom mendations about products and their correc t usage, and by diligently treating and pr otecting your pets and their surroundings, you a nd your pets can kiss the ferocious flea goodbye.

$9.95 $18.50 $29.95 $99.00 $180.00

J872

Your Pet Care Professional

17055 s • Mechanicsburg PA leigh.com #PS-2 Barkleigh Production leigh.com • www.bark (717) 691-3388 • info@bark

Pack of 20 Pack of 50 Pack of 100 Pack of 500 Pack of 1000

When Your Pet Needs a Smoothie

Taking care of your Puppy at home…

Between professional groomings, you may need to brush and bathe your puppy at home. Your groomer can recommend and supply the equipment and coat care products that you will need. She will also be happy to demonstrate the correct brushing and combing techniques that you need to learn to properly care for your puppy.

Mission Accomplished – a Happy Puppy! Because you and your professional groomer took the time to introduce your puppy to grooming in a step-by-step, gentle, loving way, you made your puppy’s all-important ﬁrst visit to the grooming salon a wonderful experience that will help him enjoy being groomed throughout his life.

friend who could have aGroomer you Your IfAsk this publication, beneﬁt forfrom a Copy please of pass it on.

Learning to Brush Your Pet Pamphlet

Once It Is Removed, What Should I Do?

Pet Care Series # 2

Cleanse the area around the bite thoroughly PA Productions #PS-3 Barkleigh and apply an antiseptic to it. If you wish• Mechanicsburg to have • info@barkleigh.com • www.barkleigh.com (717) 691-3388 the tick examined by your pet’s veterinarian J590 or your doctor, wrap the tick in a damp paper towel to protect it from dehydration (which could make it very difficult or impossible to identify) and seal it in a plastic bag.

The Ferocious Flea

If you have a friend who could beneﬁt from this publication, please pass it on.

Your Care Series #3 PetPetCare Professional

#PS-4 Barkleigh Productions • Mechanicsburg PA (717) 691-3388 • info@barkleigh.co m • www.barkleigh.co

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If the tick looks flat, it has probably attached recently. If the tick is engorged, it may mean that it has been feeding for an extended time. The longer a tick has been feeding on your pet (or you) before being discovered, the greater chance that it will transfer disease. In many cases a ‘bullseye rash’ will appear at the site of a tick bite.

Once the tick has been removed, place it in a sealed container or a small sealable plastic bag. You can add a squirt of tick spray to kill it, or simply seal the bag or container and place it in the trash. Ticks need humidity to survive and will perish without it. Do not flush ticks down the toilet. They can survive in the water.

If you have a friend who could benefit from this publication, please pass it on.

#PS-5 Barkleigh Production s • Mechanicsburg PA (717) 691-3388 • info@bark leigh.com • www.bark leigh.com

We Are Here to Help You

Ticks are far too dangerous to ignore. Just one bite from these tiny terrors could affect you or your pet for the rest of your lives. Your best defense against ticks and the diseases they carry is prevention. We can recommend tick removal tools and a wide range of the products you may need to protect your pets and their environment. Please ask for product recommendations that will safely protect you and your pet from these tiny, treacherous predators.

Pet Care Series #5

If you have a friend who could benefit from this publication, please pass it on.

#PS-6 Barkleigh Productions • Mechanicsburg, PA 17055 (717) 691-3388 • info@barkleigh.com www.barkleigh.com

#6124 #6122 #6123 #6125 #6126

Pack of 20 Pack of 50 Pack of 100 Pack of 500 Pack of 1000

$9.95 $18.50 $29.95 $99.00 $180.00

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Pack of 20 Pack of 50 Pack of 100 Pack of 500 Pack of 1000

$9.95 $18.50 $29.95 $99.00 $180.00

Great gift for puppy’s first grooming, new clients, promotions and incentives! Your clients will be thrilled when their pet receives this frameable award. The goodwill generated will be “money in the bank “ to you. “This certiﬁes that _____ has successfully completed a professional grooming in our establishment. Your pet has exempliﬁed courage when confronting combs, brushes, clippers, and scissors and has shown valor in crossing the waters of shampoo, creme rinse and dip. It is with great pride that your pet has been selected as a Paw-fect specimen of beauty to be held in highest esteem by this grooming establishment.”

$9.95 $19.95 $34.95 $149.95

(717) 691-3388 • Order online at www.BarkleighStore.com

Groomer to Groomer • Vol 34 Ed 4 • April 2015

Pet Care Series #7

Ick! A Tick! – This brochure teaches clients not only how to identify and protect their pets from ticks but also what to do if they ﬁnd ticks on their pets or themselves.

$9.95 $18.50 $29.95 $99.00 $180.00

Blue Little Angel Award #648 20 Awards #649 50 Awards #650 100 Awards #651 500 Awards

A Tick!

Protecting Your Pets and Yourself

Salon Fresh – Your clients need to be encouraged to keep their pets groomed on a regular basis. Give them a pamphlet that will support the reasons for a consistent grooming schedule. This one pamphlet could increase your business tremendously.

$9.95 $18.50 $29.95 $99.00 $180.00

$9.95 $19.95 $34.95 $149.95

Pet Care Series #4

Ick!

Proper Disposal of a Tick

Little Angel Award

Pink Little Angel Award #6348 20 Awards #6349 50 Awards #6350 100 Awards #6351 500 Awards

Puppy’s First Visit to the Grooming Salon

Is There Any Way to Know How Long the Tick Has Been on My Pet?

The Ferocious Flea – Helps your client learn how to protect their pet from ﬂeas and helps you sell retail products you believe in, as well.

#6013 #6014 #6015 #6016 #6017

Your Pet Care Professional

Pet Care ning ar LeProfessiona l to Br ush Your Pet

benefit from this publication, please pass it on.

Puppy’s First Visit – Helps your client prepare their puppy for grooming. It will offer ways to teach their pet to enjoy grooming. Beneficial before and after the first groom.

#1853 #1852 #1854 #1855 #1856

cause any irritation to himself. Remember that his freshly clipped nails may be sharp and can easily irritate his puppy skin. If you have any questions or concerns, contact your groomer immediately.

One of the most wonderful, caring things you can do for your pet is to spend time together. Make grooming a special bonding time between you and your pet. If you begin brushing while his hair is short and not tangled, he will be more accepting of it. Start with very short sessions and gradually lengthen them as your pet learns to enjoy daily grooming. Use treats and plenty of praise to reinforce a positive grooming experience. Be sure to use the brushing technique that your groomer demonstrated to you, also see the pamphlet Learning to Brush Your Pet. The importance of thorough brushing followed by a complete combing cannot be overemphasized. This small investment of your time can pay off with tremendous beneﬁts in your pet’s happiness and well being, not to mention his appearance. Working together with your groomer to obtain the proper products for your pet’s care and to learn how to use them correctly, will ensure that your pet looks at all atimes. best have friend who could and feels his If you

Are there any disadv antages to these products?

Fleas have to come in con tact with the product to be killed. Tha t means that fleas actually have to get on, an d could possibly bite your pet, before they die. There is also a possibility of skin irri tation at the site of application.

Your

Your Pet Care ional fessHappy Pro Pet! Payoff…a The Big

sprays that make brushing easier, will enable you to make grooming time at home an enjoyable experience for you and for your pet.

Photo by: Sherri Regalbuto

Pet Care Series Brochures

GroomertoGroomer.com

Reminder & Klient Postcards Dogs… and Cats, too

MV-1

L❤ ve to be Professionally Groomed!

Just A Reminder for A Very Busy Pet

R-4

R-6

R-8

M-3

HB-2

R-1

Ethel... I think this dog is trying to tell me something!

R-2 W1334

R-9 W1336

Large and Small We groom ’em all!

The Back Says... MV-1 See you at our new “digs!”

R-3

R-1 Dear___________, You are probably very busy toy-tossing, napping and dining on gourmet canine cuisine. But, I know you like to look your very best. So, I’m sending this little reminder just to say that it is time for you to be groomed again. Please call for an appointment at your earliest convenience. Thank you. Your Groomer. R-2 Is your pet trying to tell you that he needs to be groomed? If so, please call for an appointment at your earliest convenience, before he ﬁnds the scissors! Your Groomer. R-3 All dogs beneﬁt from regular Professional Grooming. For you pet’s continued good health, please call for an appointment at your earliest convenience. Thank you. Your Groomer.

J1188

Just PAWS-ing... R-5

R-4 Dear_____________, I know you like to look your very best, smell your sweetest and feel great! Please remind your “Best Friend” that you are now due for a professional grooming. Thank you. Your Groomer. R-5 ...to remind you that your pet is due for professional grooming. Please call for an appointment, at your earliest convenience. Thank you. Your Groomer. R-6 Grooming is a PURR-fectly wonderful experience... when performed regularly. Call now for your pet’s next appointment. Your pet will PAWS-itively love you for it! Your Professional Groomer. R-7 Just a reminder that your pet is scheduled for a professional grooming on: _________ at__________. If it’s im-PAWS-ible to keep this appointment, please call at once. Thank you.

R-7

R-8  Does your pet need refreshing? Please call for a grooming appointment at your earliest convenience.  Just a reminder! Your pet’s next grooming appointment is scheduled for _________ at__________  Because the grooming salon is extremely busy now, it is recommended that you allow ____ weeks to obtain a grooming appointment for your pet. Thank you! R-9 It’s been Paws-itively wonderful serving you and your pet. Hope to see you again soon! M-1 and M-3 ...but just can’t ﬁnd “hide nor hair” of your pet. Is your pet okay? Have you moved? Was your pet’s last grooming satisfactory? You are important to us and we’d like to hear from you. Please call at your earliest convenience. Thanks. HB-2 A Happy Birthday! from your Groomer!

M-1

Mix and match in packs of 100 when buying 1000. Indicate style number when ordering. #574 20 Reminder Postcards $10.50 #575 50 Reminder Postcards $21.95 #576 100 Reminder Postcards $31.95 #577 500 Reminder Postcards $127.95 #578 1000 Reminder Postcards $198.00

(717) 691-3388 • Order online at www.BarkleighStore.com GroomertoGroomer.com

Groomer to Groomer • Vol 34 Ed 7 • July 2015

From Sally Liddick, Founder of Barkleigh! Taking a Diﬀerent Path is a collection of stories by the founder of Barkleigh Productions and publisher of Groomer to Groomer magazine, Sally Liddick. Each chapter tells of the adventures she encountered while starting up and running a successful business with her lifetime friend, Gwen. Sally has added a humorous and inspirational twist to her experiences. Readers will enjoy relating their own friendships to Sally and Gwen’s and will learn some valuable lessons and strategies to compete in the business world.

#6374

Grooming

and e understanding grooming quickly learn good visits. ing oying their groom Puppy her Gee take you on ting from… g with… and profi y canine a happ while creating

Puppies

omer’s Guide

A Professional Gro

Groomer

Kathy McGee

INJURIES & HEALTH BOYD HARRELL, DVM What Every Successful Groomer should know! • Safe Grooming Procedures • Pet First Aid • Salon Injuries • Parasites • Pet Health

• Dental and more!

Let Kathy McGee take you on a puppy journey to working with, and proﬁting from, puppies while creating a happy canine client for life. Examines the puppy experience, especially as it relates to the grooming salon. Learn tricks and techniques to help acclimate a puppy to grooming.

Grooming Puppies

WonderGsrooming of

#6325

Pet First Aid

$19.95

$9.95

Bonnie Wonders

AARONCO Books

Add Some Humor to Your Grooming Day! This publication features over 200 pages of Groomer to Groomer columnist, Bonnie Wonder’s, humorous tales of everyday grooming. Through Bonnie’s eyes and words, you will be able to relate and chuckle about some of your own crazy clients.

Harrowing and hilarious tales of a Groomer by a beloved Groomer to Groomer columnist.

7 9 780979 06761

#6384

Wonders of Grooming

$15.95

Professional Pet Grooming Secrets

The All Breed Dog Grooming Guide The easiest to use, most explicit instructions and crystal-clear drawings for every groomer. #6512 All Breed Dog Grooming Guide $85.90 Boarding Kennel Management A comprehensive guide to the management of a commercial boarding kennel. Valuable equipment section as well. #1130 Boarding Kennel Management $35.95 The Cat Grooming Guide Grooming books has special emphasis on safe handling of cats. #1131 Cat Grooming Guide $39.95 Client’s Guide to Dog Grooming Styles An aide to show clients what their fully groomed pet should look like. Great for the reception desk. #1809 Client Guide to Dog Grooming Styles $29.95 The Mutt Styling Guide This guide gives groomers the opportunity to see 64 magniﬁcent mutt makeovers plus instructions on how to design creative solutions for challenging mixed breeds. #1133 Mutt Styling Guide $47.95 The Business Guide to Pet Grooming Business guide will everything you need to know to successfully operate a grooming business. #6539 Business Guide to Pet Grooming $69.95 The Mobile Pet Grooming Guide Ultimate reference for entering, upscaling or growing a mobile grooming business. #6475 Mobile Pet Grooming Guide $50.00

The most comprehensive guide for groomers… ever! Twenty-one big chapters cover skin disorders, ears, hotspots, allergies, ﬂeas and ticks, toenail and footpad problems, anal glands, infections, nutrition, geriatric dogs, vaccinations and reactions, dental and much more. Indispensable for accidents or illnesses inside the grooming salon.

Taking a Different Path $19.95

Techniques for Puppy Grooming

#6318

From Beloved Groomer to Groomer Vet, Dr. Harrell!

• Nutrition

Bonnie Wonders

9790676-1-7 ISBN: 978-090000

PET FIRST AID,

Wonders of Grooming

e a Puppy?

incredible ng table, these most n exasperate the

GROOMER’S GUIDE TO

A fun and informative book. Chapters by Grooming Masters on clipping four feet in three minutes, ﬁrst aid, grooming old dogs, simple bow making, mobile grooming, coping with coat, rehabilitating a diﬃcult dog and more. Contains full-color creative contest winners and original grooming cartoons.

#5014

$15.95

Books by Melissa Verplank Notes from the Grooming Table and Pocket Pal are the newest additions to the White Dog Enterprises’ line of breed speciﬁc grooming instructions. Indispensable outlines and tips for grooming every breed with visuals for each. #6037 Notes from the Grooming Table $89 #6355 Notes – Pocket Pal $40 Theory of Five A one-of-a-kind guide illustrating how to transfer your skills from one pet to the next. Photographs and illustrations walk you through the 124 pages of easy-to-understand terms and techniques. #6067 Theory of Five $32.95 Whiskers Learning Journal – Bow Making Brightly colored bows or bandannas can be one of your best marketing tools. As a ﬁnishing touch on a fabulous groom it is a sure way to generate interest. You will learn how to create fabulous bows with simple, clear step-by-step instructions. #6521 Whiskers Journal – Bow Making $15.00

(717) 691-3388 • Order online at www.BarkleighStore.com GroomertoGroomer.com

Grooming Secrets

Groomer to Groomer • Vol 34 Ed 4 • April 2015

Handy Reference for Groomers!

Starting a Salon? Grooming leaders oﬀer expertise in naming a salon, preventing accidents, grooming neglected pets, ﬁnishing touches, clipper and blade maintenance, grooming and handling tips, correcting faults and much more. 128 pages of illustrations and photos.

#6365

Pet Grooming Salon Basics

Laureen Osborne, Canadian Groomer Editor, has compiled this handy reference. Topics include nail clipping, muzzling, brushing, bathing and drying techniques with lots of practical advice to improve your grooming and work more eﬃciently.

$12.95

#6383

#5015

Christmas Ideas Book

$9.95

Written by industry icon, Judy Bremer Taxman, this book is power packed with ideas to boost your income and management skills. Topics include how to be the boss, organizing your business, keeping personnel, tactics for keeping your business running smoothly and more. It is totally focused on the pet industry.

#5012

Stopping unacceptable behavior keeps pets in their happy homes and your pet care facility. Learn things that you can do to help an owner cope with problem behavior in an eﬀective way. This two hour seminar taped live at Groom Expo tells what it takes to stop the most common canine catastrophes in an eﬀective, safe and proactive manner.

Doggie Repair Kit DVD

$49.95

An indispensable guide for those who want to get involved with service and therapy dogs. Hundreds of contacts. Learn from this husband-and-wife team who have been blind for years and have owned multiple service dogs. Includes health and grooming information.

#5024 #5027

$15.95

MUSH

$19.95

Scent and the Scenting Dog

$12.95

The Difference Between Life and Death for a Lost Person! How do lost persons behave when disoriented? Where should you start looking for a child lost in mountainous terrain? How far will an elderly person travel and in what direction? How to use voluntary and professional manpower can make all the diﬀerence. This exciting book answers all those questions! This 64 page book is an expansive study of actual case histories and will reveal new insights to aid you... the Search Leader!

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$19.95 $5.95

Understand how and why a dog works scent. Explains the composition of scent, how it works in the dog’s nose, what aﬀects scent and more! Topics include the sense of smell, anatomy and physiology, theories and odor, the human as a scent source, transmission, atmospheric factors and airborne scent, the ground scent picture, working on dog’s scent and snow experiments.

A Beginner’s Manual of Sled Dog Training by Charlene G. LaBelle By Charlene G. LaBelle for the Sierra Nevada Dog Drivers, Inc. The complete book of sled dog racing, MUSH! is indispensable to anyone who is thinking about this exciting sport. Topics include buying dogs and equipment, training, riding, traveling, race strategy and more.

Tracking Dog Tracking Trainers Handbook

Scent and the Scenting Dog by William G. Syrotuck

#5029

#1713

$14.95

A step-by-step easy to follow program, which has resulted in 100% success for his students. Includes basics of tracking work, training philosophy and terminology, determining behavioral characteristics, tracking training essentials, TD training methods and classical problem solving and more! Also Tracking Trainers Handbook, a companion guide to Tracking Dog.

Partners in Independence

#5041 Partners in Independence

Empowered Employer

The “Bible” of Tracking!

Doggie Repair Kit DVD

#1413

$15.95

A Powerful Guide for Every Business Owner!

Christmas Ideas These fun ideas have been gleaned from groomers as entries in Groomer to Groomer magazine’s Christmas Ideas Contest. Now you can get a wealth of ideas for your clients. Topics include inexpensive Christmas gifts, proﬁtable Christmas promotions, heartwarming experiences and more! Photos and illustrations included.

Quick Tips

Analysis of Lost Person Behavior

$12.95

Groomer to Groomer • Vol 34 Ed 7 • July 2015

Rubber Stamps #699

#700

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#6433

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#6432

Eliminates tedious handwriting. Add your own custom logo or use one of ours (see order form). Perfect for GroomOgrams, reminder cards, groomer or kennel sales slips, letters, checks, and receipts.

Rubber Stamp #643 Stock Logo (See order form) #642 Custom Logo

$7.95 $7.95

#6045 #6046 #6047 #6048 #6049 #6050

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1 Line 2 Lines 3 Lines 4 Lines 5 Lines 6 Lines

ame alon N Your S dress d Your A y, State, Zip it r Your C one Numbe h P r You

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Kanine Kookie Kutters Sizes range from 2-3/4” to 4-1/ 2”. Great for breed club treats, fundraisers, sandwich cutouts, treats for your customers’ pets or kids, dough ornaments, and more. Dog Bone Recipes included FREE!

#6435 #710 #711 #6429 #6430

13-Piece Bow Wow Set Bones and Hydrant Seven Dogs and Kitty 7-Piece Set 5-Piece Mini Set Individual (Indicate #)

$31.95 $8.50 $19.95 $19.95 $9.95 $3.95

the

ULTIMATE

Dental Kards

GUIDE SALON Creative

NEW 5” x 8” Dental Kard features a large detailed diagram for notation of cavities, sensitive areas and more. The back provides space for date, cleaning history, charges, technician and reminder sent date.

#6352 #6354

100 cards 1000 cards

$13.75 $99.00

by Angela Kumpe

#1-31 Index Guides

The Ultimate Guide to Salon Creative

Ethel... I think this dog is trying to tell me something!

The Ultimate Guide to creative Styling is a must have resource for every salon and mobile groomer. With 192 full color pages packed full of exciting creative add-on services including accessories, temporary coloring, semi-permanent coloring, color lifting, marketing, pricing and more. Step-by-step photos and easy to understand instructions will have your salon or mobile earning more money and have your clients begging for more.

#6548

The Ultimate Guide to Salon Creative

W1336

$59.95

Revolving Reminder System Get your clients in every 4, 5, or 6 weeks with this complete ready-to-use system! Includes: 5” x 8” File Box, #1-31 Index Guides, 200 of our most popular Reminder Cards (50 each: R-2, R-4, R-5, R-7), instructions for instituting a successful Reminder Program.

#676 1 Revolving Reminder System $59.95

(717) 691-3388 • Order online at www.BarkleighStore.com

Groomer to Groomer • Vol 34 Ed 7 • July 2015

GroomertoGroomer.com

Banners

Say it in a big way with these attention-grabbing banners!

6 x 2’ and 4’ x 2’ banners cover the gamut of things that you would do in your grooming salon or kennel. Get your clients attention the moment they walk in the door. These banners have grommets for ease of display and will pay back their cost in a day!

Aaronco Posters AARONCO publishes a complete collection of laminated posters that help groomers communicate with their customers by eliminating the confusion due to various grooming styles. Each poster represents one of the seven AKC dog groups, showing properly groomed dogs. The posters are printed in black and white and are laminated for attractiveness and durability, which allows them to be hung with or without framing. They are sold individually and in sets of 9. Posters sold individually ship in their own cardboard tube. Posters sold in the set of 9 ship in one cardboard tube.

6’ x 2’ Banner #6375 Grand Opening #6377 Pet Day Care #6381 Pet Photography #6382 Shed-Less Treatment #6378 Today’s Special #6379 Toothbrushing Special #6376 We’re Moving #6380 Spa Service

$49.00 $49.00 $49.00 $49.00 $49.00 $49.00 $49.00 $49.00

4’ x 2’ Banner #6390 Grand Opening #6391 We’re Moving #6392 Pet Day Care #6393 Today’s Special #6394 Toothbrushing Special #6395 Spa Service #6396 Pet Photography #6397 Shed-Less Treatment

$39.00 $39.00 $39.00 $39.00 $39.00 $39.00 $39.00 $39.00

#1942 #1943 #1944 #1945 #1946 #1947 #1948 #1949 #1950 #6494

Complete Set of 9 Dog Posters Poodle Fashions Poster The Terriers Poster Non-Sporting Dogs Poster Working Dogs Poster The Toys Poster Herding Dogs Poster The Hounds Poster Sporting Dogs Poster Dog Show Poster

(717) 691-3388 • Order online at www.BarkleighStore.com GroomertoGroomer.com

$69.95 $8.95 $8.95 $8.95 $8.95 $8.95 $8.95 $8.95 $8.95 $6.00

Groomer to Groomer • Vol 34 Ed 7 • July 2015

Klip Kards

Client Index & Extender Cards Extenders stapled to your filled Klip Kard add more record space!

Giant Klip Kard Our most popular card! 5” x 8” Klip Kards feature a dog diagram for notation of injuries, warts and sensitive areas. Sketch the clip right on the card. Emergency permission included, plus a size chart for easy sales reference. Includes pet proﬁle checklist with lots of space on the back for date, charges, services, groomer and reminders sent date. Extenders can be attached when back is full. Mix and match in packs of 100 when buying 1000.

Giant Klip Kard – White 5 x 8 #500 Pack of 100 #501 Pack of 500 #502 Pack of 1000

$13.75 $59.95 $99.00

Available Colors

Giant Klip Kard – Color 5 x 8

Available colors: Blue, Green, Yellow, Pink, Lavender

#503B, 503G, 503Y, 503P, 503L #504B, 504G, 504Y, 504P, 504L #505B, 505G, 505Y, 505P, 505L

Pack of 100 Pack of 500 Pack of 1000

Giant Klip Kard Extenders – White 5 x 8 #506 Pack of 100

$13.75

#682

$34.95

Giant Klip Kard Special 5 x 8

$15.75 $69.95 $109.00

Medium Klip Kard 4”x 6” Medium Client Index Card oﬀers space for pet description, medical problems, referral, birthday, vet phone and clip. Popular pet proﬁle checklist denotes conditions about the pet. Back has date, services, charges and reminder sent date. Extenders can be attached when back is full. Mix and match in packs of 100 when buying 1000.

Medium Klip Kard – White 4 x 6 #507 Pack of 100 #508 Pack of 500 #509 Pack of 1000

Available Colors

$11.95 $46.00 $75.00

Medium Klip Kard – Color 4 x 6

Available colors: Blue, Green, Yellow, Pink, Lavender

#510B, 510G, 510Y, 510P, 510L #511B, 511G, 511Y, 511P, 511L #512B, 512G, 512Y, 512P, 512L

Pack of 100 Pack of 500 Pack of 1000

Medium Klip Kard Extenders – White 4 x 6 #513 Pack of 100

$11.95

#681

$28.95

Medium Klip Kard Special 4 x 6

Regular Klip Kard Are your client ﬁles a disaster? Do you forget to get pertinent information over the phone? These 3” x 5” Client Index Cards will stand up against the daily abuse of any active grooming salon and will provide you with basic information on your grooming client. Space on back for date, charges and reminder sent date. White only.

Regular Klip Kard Extenders – White 3 x 5 #517 Pack of 100 $10.50

Regular Klip Kard – White 3 x 5 #514 Pack of 100 #515 Pack of 500 #516 Pack of 1000

$10.50 $39.75 $62.95

#680 Klip Kard 3 x 5 Special

$21.95

(717) 691-3388 • Order online at www.BarkleighStore.com

Groomer to Groomer • Vol 34 Ed 4 • April 2015

GroomertoGroomer.com

$13.95 $56.00 $95.00

Klip Kard Special Includes 250 Klip Kards, File Box, and set of Alphabetical Index Guides

#252

•

• • •

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(717) 691-3388 • Order online at www.BarkleighStore.com GroomertoGroomer.com

Groomer to Groomer • Vol 34 Ed 8 • August 2015

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