Groomer to Groomer August 2018

“THE GROOMING INDUSTRY’S TRADE MAGAZINE!” VOL. 37 ED.8 • AUGUST 2018

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CONTENTS | AUGUST 2018 THE REVOLVING DOOR:

EXCITEMENT

THE WORLD’S MOST UNIQUE

EXPERIENCE FOR DOG LOVERS

UNLEASHED

Hidden Costs The

of EMPLOYEE TURNOVER

2018 Recap PAGE 28

Conner: Grooming Controversies

6

Evans: Cage Free Salon: Is It Safe?

54

Hosler: Time Management: Make Every 12 Minute Count

Step–By–Step Yorkie Fusion Trim

60

AKC Salon SAFE Program

68

New Products

72

Calendar of Events

74

Groom Expo 2018 Show Preview

20

Oquendo: Groomers Vs Allergies

22

Feline Hypothyroidism: The Alarming Facts 30 Best–Dressed Brook

44

38

by Kris Berry

THERE IS NO HAIR WITHOUT IT!

48

by Michelle Knowles “THE GROOMING INDUSTRY’S TRADE MAGAZINE!” VOL. 37 ED.8 • AUGUST 2018

EDITOR/PRESIDENT Todd Shelly todd@barkleigh.com

SR. GRAPHIC DESIGNER Jenn Barraclough jennifer@barkleigh.com

ASSISTANT EDITOR Gwen Shelly gwen@barkleigh.com

JR. GRAPHIC DESIGNER Jenny Thomas jthomas@barkleigh.com

MANAGING EDITOR Rebecca Shipman rebecca@barkleigh.com

WEB MASTER Luke Dumberth luke@barkleigh.com

CHIEF OPERATIONS OFFICER Adam Lohr adam@barkleigh.com

VIDEO DIRECTOR Jeremiah Strawbridge jeremiah@barkleigh.com

ART DIRECTOR Laura Pennington laura@barkleigh.com

VIDEO PRODUCTION Becca Tarlo rtarlo@barkleigh.com

Michell Evans Kathy Hosler

Gary Wilkes Mary Oquendo

Daryl Conner Kathy Rose

DIRECTOR OF MARKETING & CLIENT RELATIONS James Severs james@barkleigh.com

STEP-BY-STEP

YORKIE FUSION

TRIM

MARKETING COORDINATOR Alyx Robertson alyx@barkleigh.com

SKIN COMES FIRST!

PUBLIC RELATIONS/SOCIAL MEDIA COORDINATOR Chelsey Hall chelsey@barkleigh.com AD COORDINATOR/ ADMIN ASSISTANT Karin Grottola karin@barkleigh.com

WWW. GROOMERTOGROOMER .COM

THERE IS

NO HA IR

W ITHOUT IT !

2018

GROOM

EXPO

PREVIEW

Khris Berry Michelle Knowles

Copyright August 2018. Groomer to Groomer is published monthly by Barkleigh Productions, Inc, 970 West Trindle Road, Mechanicsburg PA 17055. Postmaster: Send change of address to Groomer to Groomer c/o Barkleigh Productions, Inc., 970 West Trindle Road, Mechanicsburg PA 17055. Annual U.S. subscription rate $25. Outside U.S. $79. year, surface rates. Groomer to Groomer is free to current Barkleigh Productions, Inc. customers. No part of this publication may be reproduced without written permission of the publisher. Editorial offices: 970 West Trindle Road, Mechanicsburg PA 17055.

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ON THE COVER Enroll in the AKC SAFE Salon Certification Program. Details on Page 68.

Photo by David Woo.

Groomer to Groomer • Vol 37 Ed 8 • August 2018

5

GROOMING MATTERS

by Daryl Conner

It might be hard to believe, but there are grooming practices that drum up quite a bit of controversy in our industry.

What is common practice for some groomers might be considered to be reckless or dangerous practice by others.

S

ometimes arguments become quite heated on these topics. So, what is a caring groomer to do?

In my opinion, they should take time to think. Thinking ahead about what your personal grooming philosophy is helps to set and promote a consistent standard of service and raises your level of professionalism.

It never hurts to stop and re–examine how and why you do the things you do. Things change, new information becomes available, and (hopefully!) we as people grow and learn with time and experience.

Ideally there is a trilogy of care

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that consists of a cooperative relationship between the pet owner, the veterinarian and the groomer. These three parties should work together to support the best interests of the pet.

This can get tricky, however. Here is an example: One day, two customers with standard poodles were waiting to talk to me about their pets grooming needs. The first said, “My veterinarian says I should ask you to make sure you pluck my dog's ears, because he keeps getting ear infections.” The second owner gasped and interjected, “MY veterinarian wants me to tell you to be sure to NOT pluck my dog's

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ears, because he keeps getting ear infections!” This is the kind of no–win situation a groomer can find themselves in. Ear plucking is number one on my hit list of hot topics.

EAR PLUCKING When I was apprenticing to learn the grooming trade, my mentor taught me to remove every single hair from the ear canals of dogs that grow hair there. I vividly remember the disappointment on her face when she found a lonely strand in a schnauzer’s left ear. Fast forward a lot of years, and times have changed.

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“Ear plucking may cause pathology. We only recommend plucking if the hair growth is excessive or there is an excessive buildup of ear wax. Normal ears with no clinical signs of infection should be left alone.”

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The International Society of Canine Cosmetologists has this to say on the subject, “Ear plucking may cause pathology. We only recommend plucking if the hair growth is excessive or there is an excessive buildup of ear wax. Normal ears with no clinical signs of infection should be left alone.”

Many veterinarians agree, and modern groomers are doing far less plucking than we did back in the day. Perhaps the best way to know how to proceed is to ask several of the veterinarians in your area for their opinion or have pet owners ask their own veterinarians and make a note of their preference in your files.

Current wisdom says that when we pluck, we are leaving the hair follicles open and fungus and bacteria can get a foothold, causing infection.

“

THE USE OF NON–PET PRODUCTS

“Groomers are an ever practical and

problem–solving bunch. When faced with an issue, we often approach it

from a, ‘well, what works?’ basis. This is creative and awesome, except when it isn’t, and has the potential to be less than awesome, like if someone threatens to sue you.”

—Carol Visser

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Another topic that gets people choosing sides and getting snippy with each other is using products on the dog or cat’s skin and coat that were not designed for pets. Carol Visser, long time grooming educator and journalist says, “Groomers are an ever practical and problem–solving bunch. When faced with an issue, we often approach it from a, ‘well, what works?’ basis.

This is creative and awesome, except when it isn’t, and has the potential to be less than awesome, like if someone threatens to sue you.”

Groomers have long since used products like degreasing dish soap to get oily coats extra clean, mouth wash to wipe down hard terrier coats, human hair sprays, mousses and setting gels to add texture and body where needed, and more. These products can deliver the desired results. The problem arises if the pet has an adverse reaction to a product used by the groomer. Having given that matter a lot of thought, I choose the following approach.

If a veterinarian is to call and tell me he or she is seeing a dog I

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groomed for a skin problem, and they ask me what products I used while grooming the pet, I want to be able to tell them that I used products designed, labeled and sold to be used on animals. It is my hope that the company who made the product will have my back in the event a problem occurs. But if they don’t, I am still going to feel better knowing I bought and used a product that was sold for use on pets. Give the subject a little consideration and see what you feel most comfortable with.

EXPRESSING ANAL SACS Here’s another topic that groomers become divisive about; expressing anal sacs. As a new groomer in the ‘80’s, I was taught to empty the sacs on every single dog. And I did

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as I was told for many years. I didn’t like it—and the dogs certainly didn’t either. The current information on this smelly subject is that manually expressing these delicate structures may cause damage to the pets in the long run.

My current stance is that I don’t express unless specifically asked to by the owner, or in the rare instance that I notice the anal area is swollen.

Even then, I use only the gentlest pressure, and if the sacs do not empty easily, I refer the pet to be seen by their veterinarian.

Dr. Daniel Dowling, (Camden Hospital for Animals, Camden, ME) says, “Groomers should express anal sacs close to never. Once you start doing it, there are often more troubles than if you let it go.”

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OTHER HOT TOPICS Some other hot topics in our industry include the use of heated cage dryers, administering oral or spot–on flea and tick products to dogs in our care, cleaning pets' teeth, and even dematting severely tangled pets. These are all excellent topics for each pet grooming professional to take into consideration and take a stand on how they choose to care for the animals entrusted to their care and why.

If you are having trouble deciding what is best, ask your own veterinarian for their opinion, talk to other groomers and do some research on the subjects that you are confused about. It’s never too late to learn, grow and change—and I believe we owe that to the pets we groom. ✂

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Groomer to Groomer • Vol 37 Ed 8 • August 2018

11

TIME

MANAGEMENT:

E by Kathy Hosler e

Why is it that some people can accomplish a tremendous amount daily, while others don’t have much to show for their efforts? We each have the same 24 hours, why are some groomers so much more productive than others?

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O

ften it’s because they practice time management.

Time is a precious, non– renewable resource. These successful, high–achievers have trained themselves to manage and to use it wisely.

Here are some tips that can help you make every minute count: 1. Get organized. This alone can save you an enormous amount of time and help you control every aspect of your business day for maximum efficiency.

2. Your client files. You should be able to pull up a client’s record with all their pet(s) information within seconds of answering their phone call. Then you can immediately see what kind of pet it is, the type of haircut it gets, when it was in last, and more.

3. Your schedule. You want your workday to be consistent, and run as smoothly as possible.

Don’t be overbooked one day and slow another. Strive to get your clients to pre–book their grooming appointments and keep their pets on a recurring schedule.

4. Your supplies and tools. Do you waste time searching for tools that you use frequently? It is important to keep all your essential tools within easy reach.

5. Organize your grooming process (That is a big one.) If you groom every pet step–by–step, in the same order, you will streamline the process and save time.

And, if you are interrupted by a client or a phone call, it is easy to pick up where you left off.

6. Are you a multi–tasker? Trying to complete several tasks at the same time is not always to your advantage. Sometimes you can be much more productive when you stay focused and place all your attention on the task at

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If you see a task or action that you know can be done in two minutes or less, do it immediately.

What makes you unique as a professional? What is your

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hand. Distractions can rob you of precious time. Although there are always unexpected interruptions, if you keep on track you can stay in control of your time.

7. L earn to say no. You don’t have to do everything yourself.

Choose the tasks that are most important to you and delegate some to others. For example, think about hiring a cleaning or lawn service for your salon or your home to lighten your load.

8. Do more by doing less. Some stylists have increased their productivity by eliminating time–consuming, uncooperative, and big dogs from their schedules. They find that they can do several smaller pets in less time, and it’s easier on their bodies.

9. Be proactive, not reactive.

Don’t allow texts, emails, and phone messages overwhelm you.

Answer the important ones as soon as possible, and get to the others at the end of your workday.

To help you make the most of small windows of time, follow the ‘two–minute rule’. What is the two– minute rule? Entrepreneur Steve Olenski explains, “If you see a task or action that you know can be done in two minutes or less, do it immediately.” He says, “Completing the task right away takes less time than going back to do it at a later time.”

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How can you make the most of your time when you have a slow day? Don’t mindlessly surf the web or play computer games. There is a time and a place for that, but not when you should be doing something productive.

How can you make the most of your time when you have a slow day?

Don’t mindlessly surf the web or play computer games. There is a time and a place for that, but not when you should be doing something productive. Make bows, clean, take an inventory and order products, or go through your client list and contact those you haven’t seen for a while.

Stress can be a huge thief of your time. We all have clients that we dread dealing with. Whether it is the client or

16

their pet that is difficult, when you see their name in the appointment book, you know you are in for an aggravating day. Is the money you make from that groom adequate compensation for all the hassle? Think about it, then decide if you really want to retain that client.

Although we usually think of stress as a bad thing, a manageable level of self–imposed stress can be helpful in terms of helping us focus and meet our goals. For example, set a timer when you are clipping Poodle

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feet. Then, challenge yourself to do your same high–quality work while improving your speed.

The equipment and products that you use can help you increase your speed and skills exponentially.

Clipper vacuum systems, bathing systems, high–velocity dryers, adjustable tubs and tables can all amplify your productivity as well as lessen the wear and tear on your body. De– matting tools and products, specialty shears, and safety products like the

GO TO GROOMING SHOWS. The education you receive there is priceless. It’s a fabulous opportunity to network with your peers and attend the informational seminars.

Groomers Helper can also help you breeze through a groom.

And how do you learn about all these time–saving products and equipment? You go to grooming shows. The education you receive there is priceless. It’s a fabulous opportunity to network with your peers and attend the informational seminars. Learning new and better ways to do your job, along with invaluable time–saving tips can take your grooming to the next level.

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At the trade shows, you can see all the equipment in operation, try on scissors to see how they feel in your hand, and learn how to correctly use the products and equipment by talking with the booth representatives and the manufacturers.

Here’s another great reason to go to grooming shows—you need a tax–deductible break! You are not a machine—you can’t work non–stop.

Time away from your work is nec-

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essary to let your brain and body recharge. You can’t be productive if you are not rested.

You work hard. Once you learn to manage your time at work wisely, you can play hard. Yes, really. You will have more free time to do other things that you enjoy—like take an extra day off each week, enjoy a real vacation or even be able to take an early retirement. Time—make every minute work for you. ✂

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roomers have all heard about the largest grooming show in the world but if you have never experienced Groom Expo personally, it’s something every groomer needs to check out! Treat yourself to the full experience. You will never be in an environment with so many like-minded people who want to talk about grooming. Groom Expo is a glorious opportunity to create lifelong friends and connections. Vendor space is already sold out and we are beyond thrilled to announce that this year’s theme is going to be Groom of Thrones. The everpopular Saturday night party will include renaissance themed décor, food and we encourage all groomers to get creative and dress up! ✂

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Groomer to Groomer • Vol 37 Ed 8 • August 2018

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new and exc i ting e ducat iona l se m i na rs: • Asian Fusion with Yuna – Yuna Liang • Model Dog Madness – Anglea Kumpe

• Harnessing Your Profit: Budgets, Costs, Salon Efficiency & More – Brett Wilson

• So You Think You're a Cat Groomer?

– Lynn Paolillo

• Hire the “Right Fit” Employee Every Time – Amy Castro

• Getting it Done with the Grooming Professors – Chris Pawlosky & Judy Hudson

• Mobile Grooming Boot Camp – Gina Sutton & Patsy Tallant • Simplifying Your Styling – Colin Taylor

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Groomer to Groomer • Vol 37 Ed 8 • August 2018

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GROOMERS

ALLERGIES

E by Mary Oquendo e

B

ack when I was a teenager, I could never wear makeup. Every time I applied it, my face would break out in a rash. Not a good look when you’re 15 and sensitive about your appearance. Hypoallergenic makeup had just made its debut and even that would cause a problem.

Fast forward a couple of years, and sometimes a cleaning product, shampoo or fast food item I had eaten many times before causes rashes, broken skin and itching. Or I smell a gallon of shampoo and sneeze for the next half hour. Never any continuity to it. Sometimes a reaction, sometimes not.

My doctors feel it’s probably the preservative, dye or a fragrance, or any combination of the three the

22

An allergy is when the body’s immune system views a substance as harmful and overreacts to it. Your basic drama queen. It sets your immune system into overdrive. manufacturer is using. And as there is no rhyme or reason to it, the problem may actually lie in how it is manufactured or sourced.

WHAT IS AN ALLERGY? An allergy is when the body’s immune system views a substance as harmful and overreacts to it.

Your basic drama queen. It sets your immune system into overdrive. The substances that cause the reaction are called allergens. In response to

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the foreign invader (from a body’s perspective), the immune system makes an antibody called immunoglobulin E. The job of this antibody is to attack and neutralize the allergen.

The symptoms that result from this process are called allergic reactions or responses.

WHAT ARE ALLERGIC RESPONSES? Symptoms can range widely. Mild reactions can run the gamut from feeling mildly uncomfortable, to running

Any of the products that we use or come in contact with on a day to day basis, as groomers, including shampoos, conditioners, spa products, diffused essential and fragrance oils, cleaners, clients overdoing perfume and so forth can be problematic.

eyes and nose, to sneezing, to rashes and hives, to discolored skin, to headaches, as well as in any combination of the above. More severe reactions can include difficultly breathing and/or swelling in mouth and throat areas. In addition, more serious reactions can result in life threatening conditions. And in some cases, the allergen is mildly reactive in the beginning, but over time can become life threatening.

HOW DO ALLERGENS MAKE CONTACT? 1. Inhalation: The allergen is released into the air. It may include diffusers, products applied to other people or something as simple as opening up a gallon of shampoo.

2. Ingestion: The allergen is ingested into the body. This is usually food based.

3. Absorption: The allergen makes physical contact with skin and is absorbed.

4. Injection: The allergen is injected into the body. This is usually in the form of insect, spider or bee stings.

“I had issues with fragrances. Some just get me itchy, some get me sniffly, some give me a migraine, but others are really bad. I didn’t know I was so allergic to the citrus oils until my bather was washing a dog and turned around and freaked out. I could feel my face was irritated, but it was bad. Had hives on my face for four days, just being in the vicinity of the bath.” —Liz Tunstall

WHAT TYPES OF PRODUCTS CAN BE PROBLEMATIC FOR GROOMERS? Any of the products that we use or come in contact with on a day to day basis, as groomers, including shampoos, conditioners, spa products, diffused essential and fragrance oils, cleaners, clients overdoing perfume and so forth can be problematic.

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Groomer to Groomer • Vol 37 Ed 8 • August 2018

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As many shampoos use coconut derived shampoo base, it can be problematic for those with coconut allergies. In addition, some hypoallergenic products contain fragrances and dyes.

HOW CAN YOU PREVENT ALLERGIC REACTIONS? The best way to prevent allergic reactions is to simply avoid the offending substance, but that relies on knowing what the allergen is and if it is listed on the ingredient label.

However, that is not always an easy or reasonable option. As labeling is not regulated in the pet industry, we are subject to the honesty of the manufacturer as well. It’s generally a smaller population of people that have a problem with a particular sub-

stance, so it most likely will not be listed on the SDS (Safety Data Sheet) that is required on all products.

As an example, my father was deathly allergic to strawberries. Any product containing strawberries would not list strawberries as a hazard on the SDS because so few people have that particular allergy. Yet, he needed to know that. Peanut allergies are far more common and manufacturers need to note on all products if it was made in a facility that even processes nuts.

HOW ABOUT USING HYPOALLERGENIC PRODUCTS? Providing it isn’t the preservative or shampoo base that contains an ingredient that is problematic for you, hypoallergenic products may work. As many shampoos use coconut derived shampoo base, it can be problematic for those with coconut allergies. In addition, some hypoallergenic products contain fragrances and dyes.

BUT I NEED TO WORK! I CAN’T AVOID MY ALLERGENS! If you absolutely cannot avoid the allergens that affect you, then this is a conversation you need to have with a medical practitioner of your choice to discuss desensitization, antihistamines, corticosteroids or epinephrine pens.

WHAT TO DO IN AN EMERGENCY

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Groomer to Groomer • Vol 37 Ed 8 • August 2018

If you have a known, life–threatening allergy, then a plan of action should be discussed with your co— workers, employers and employees.

They need to be prepared.

If you work by yourself with a known, life–threatening allergy, have a medical alert call button and wear a medic alert bracelet. Or call 911. They have trained staff to walk you through an emergency situation or dispatch help.

Fortunately for me, avoiding those products that have caused a reaction is a reasonable option as they have never been life–threatening.

But not everyone is so lucky. Being aware of the products you use and the possible effects is key to preventing allergic reactions. ✂

EXCITEMENT

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THE 2018 WORLD DOG EXPO UNLEASHED

THE WORLD’S MOST UNIQUE EXPERIENCE FOR DOG LOVERS WITH CELEBRITY GUESTS, AMERICA'S GOT TALENT'S SARA CARSON AND ANIMAL PLANET’S SHORTY ROSSI

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orld Dog Expo, which took place on June 9th and 10th at the Meadowlands Expo Center in Secaucus, New Jersey exceeded this year’s expectations. With over 13,000 tickets sold, 149 vendor booths— most of which highlighted dog products, 18 animal rescues with adoptable dogs, six different sports for attending dogs to participate in and educational seminars.

World Dog Expo boasted some of the dog industry’s most recognizable celebrities such as Sara Carson and Hero from America’s Got Talent, Shorty Rossi from Animal Planet’s Pitt Boss, Deirdre Franklin from Pinups for Pitbulls, and the Dogfather Joey Villani.

The show also featured the second annual Rescue Honor Awards that took place during the expo.

Eight highly deserving rescues, volunteers and dogs were awarded for their hard work and dedication in saving the lives of animals. The evening was filled with laughter, heartfelt emotion and an overwhelming sense of accomplishment from everyone who attended.

The show also included a lure course, pet talent auditions, Felix the

Pug from Disney’s K9 Undercover, Beasley from Chewy.com, OPAWZ Tattoo and Jewel Station for Your Pooch, Doggy Gyms, the Tito’s BarkEasy, Hogs 4 Paws motorcycle Rescue Ride and so much more!

Plans are already being made for expanding next year’s World Dog Expo. Mark your calendars for June 1st and 2nd, 2019 at the Meadowlands Expo Center.

World Dog Expo is a spectacular event that celebrates dogs everywhere in a large–scale, cutting edge multimedia format. With multiple stages, attendees enjoy caliber events, such as dock diving, disc dog, lure coursing and weight pulling just to name a few.

The World Dog Experience provides opportunities for dogs and their human parents to participate together in sports, education, training and other bonding experiences.

Also, the show works to promote dog rescue, fostering and adoption.

Perhaps the main attraction of World Dog Expo is the notable trade show event, featuring a huge array of dog centered products and services. Attendees are able to find the newest and best products for their canine companions. ✂

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29

FELINE HYPERTHYROIDISM: THE

E by Deborah Hansen e

I will be the first to admit that I thought my clients were being neurotic or the vets in my area were over diagnosing hyperthyroidism. Almost every cat I groom seems to have a hyperthyroidism diagnosis.

W

hen I began researching hyperthyroidism, I was shocked to learn that it is a valid disease and seems to be a result of the environment. Research shows that a substance developed to keep humans safe is actually harming our feline companions.

WHAT ARE THE FACTS? The first cases of Feline Hyperthyroidism (FHT) were written about in 1979. In the early 1980s, FHT was treated by a specialist. Unfortunately, FHT is so common that today general practitioners treat FHT. It is estimated that over 10% of household cats over the age of 10 have FHT. In my grooming business, I am noticing a trend of younger cats

30

developing the disease. Research supports that in the 1980’s FHT was a new disease, as compared to an undiagnosed disease. The questions then became why and how are household cats getting FHT? We know FHT is a house cat disease, as feral colonies are not presenting FHT when blood samples are taken.

It is suspected and research is supporting that the chemical polybrominated diphenyl ethers (PBDE) that is added to household furnishings, electronics and vehicles to prevent fires is the cause of the elevated occurrence of FHT. We are led to this belief for several reasons. FHT was unheard of in the 50’s and 60’s before PBDE was commonly used. As PBDE became the standard fire retar-

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dant used in consumer products the occurrence of FHT started showing up in cats. The FHT cases increased as the use of PBDE increased.

The problem comes because PBDE does not form a chemical bond to the surfaces it is applied. This lack of bonding allows the chemical to easily “flake off”. The results are a twofold dilemma for our feline friends. First, when the chemical “flakes off” it floats around our home environments as dust particles.

The dust particles either land on the coat or are stuck to the coat through normal feline activities such as lying under the TV, racing across furniture, rolling on the carpet, etc. When the felines lick their coats, PBDE is ingested. A home with FHT cats has PBDE levels up to 180

Before 2004, PBDE was commonly applied to

carpets, upholstery, bedding and curtains.

All the places cats love to mark or readjust with their claws had the chemical that literally was just sitting on the fibers of their favorite places.

times a home without FHT cats.

Second, cats are exposed to the fire retardant chemical when they are kneading or scratching. Before 2004, PBDE was commonly applied to carpets, upholstery, bedding, and curtains. All the places cats love to mark or readjust with their claws had the chemical that literally was just sitting on the fibers of their favorite places. When a cat makes a new cozy spot to lie, scratches the carpet or races behind curtains, PBDE is released and settles into the feline coat. Later the feline will lick the PBDE off and it will build up in its body.

To make matters worse, PBDE is now also found in fish flavored cat food!

Come to find out PBDE is naturally occurring in marine animals. We already know that predatory fish at the top of the food chain contain high levels of toxins such as mercury and pesticides. They also contain high levels of PBDE. Tilefish is the fish in cat food labeled as “ocean whitefish.” Tilefish, along with king mackerel, shark and swordfish are currently the most contaminated fish in our oceans.

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The physical symptoms include weight loss—despite a normal or increased appetite, increased urination, increased drinking, not using the litter box, increased vocalization, restlessness, vomiting, diarrhea and poor coat. The official diagnosis of FHT comes from a blood test indicating an elevated thyroid hormone concentration (T4 or T4 plus FT4ED) with one or more of the physical signs. While grooming these cats, I have noticed they tend to lick their lips excessively.

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My grooming clients seem to choose one of three treatment options, however, there are currently four options listed by the AAFP. First, and the least invasive treat-

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Interestingly enough, the current projections show that over the lifetime of the feline, it does not matter if the owner selects diet, medication or radioactive iodine, the costs of the treatment seem to be equal at this point in time. ment, is diet. About half my current grooming clients have had success with this method. Studies show that more than 81% of patients have success with this method. The problem comes if the cat is taken off the diet, given treats or has access to another food source.

Most common for my clients is transdermal medications, however, it can also be administered orally. As with any medications, it does have side effects and not all cats are “easy” for owners to medicate. The guidelines call Groomer_Washer_Dryer_1_18.pdf

1

for the medication to be administered once or twice a day.

A third method is radioactive iodine. Many of my clients opt for this treatment. Studies show it cures over 95% of the cases of FHT, with a 5% relapse rate. There is a hospitalization period of 3+ days where the owner is not permitted to visit the cat due to radiation levels. Then the cat’s waste needs to be collected and the owner cannot cuddle for 2 weeks after discharge.

1/5/18

10:14 AM

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An option my clients do not seem to use is surgical thyroidectomy.

Interestingly enough, the current projections show that over the lifetime of the feline, it does not matter if the owner selects diet, medication or radioactive iodine, the costs of the treatment seem to be equal at this point in time. The only difference is if the client chooses to endure the costs upfront (radioactive iodine) or over the life of the feline (diet and medication).

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My business model does not provide any kind of treats or food to the cats we groom. If your business does, a cat being treated by diet should only have vet approved items.

WHAT DOES THIS MEAN FOR GROOMERS? My business will not groom a radiation iodine treated cat for a month after treatment, and then only with vet approval. The studies show that the radiation leaves the body through waste within two to four weeks of treatment. My business is based on lap grooming, which leads me to have two concerns regarding a feline immediately following radioactive iodine treatment.

First, potential radiation lying over my reproductive organs for up to two hours. Second, having the felines’

waste on my body which may still contain residual radiation. If transdermal medication is given in the ear, I do not clean the ears.

My business model does not provide any kind of treats or food to the cats we groom. If your business does, a cat being treated by diet should only have vet approved items.

In conclusion, felines with FHT can live a long and normal life once the FHT is controlled or eliminated.

Untreated FHT can lead to death.

Few adjustments need to be made to your regular grooming routine for a cat with FHT. ✂

Deborah Hansen, CFMG, CFCG is the owner of a very successful feline exclusive, house call grooming business, Kitty’s Purrfect Spa. She is also the founder of “Deborah’s Programs”, a complete rebooking system to get all cats onto a regular grooming schedule, and owner and creator of Kitty’s Kopy Kats, a stationary store for anyone who grooms cats. Deborah is the creative talent behind Feline Artistic Creations and an author in multiple publications with worldwide distribution.

She is also a Feline Specialist and Correspondent for the National Association of Professional Creative Groomers. She can be found at deborahhansen.com.

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THE REVOLVING DOOR:

GROOMING BUSINESS BASICS

Hidden Costs

by Khris Berry

The

of

EMPLOYEE

TURNOVER

E

verypet Grooming Salon is a popular salon in a mid– size town. When the owners of Everypet found themselves overbooked and understaffed, they placed an advertisement for a new groomer. Evelyn interviewed for the job and was hired. She began work at Everypet and in no time at all had a few regular clients and a busy schedule. She asked to be scheduled as many dogs as possible to help with the financial strain of having been displaced from her previous job. Evelyn offered much needed help in the overworked salon and her co–workers were happy to have her aboard.

Evelyn and her fellow staff members began to form friendships.

Although she had busy days with plentiful appointments, she didn’t mesh completely with the rules of Ev-

38

Grooming positions remain unfilled and groomers remain unfulfilled. One of the keys to eliminating the revolving door in the grooming salon is to understand the hidden costs associated with employee turnover. erypet Grooming Salon. Over the next few months, the relationship between Evelyn and Everypet became strained.

As the relationship deteriorated, Evelyn commiserated with co–workers about being unhappy with her position. Eventually Evelyn left Everypet for another grooming position.

This scenario plays out many times, every day all across the country. Grooming positions remain

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unfilled and groomers remain unfulfilled. One of the keys to eliminating the revolving door in the grooming salon is to understand the hidden costs associated with employee turnover. Let’s examine those costs and how they affect every aspect of your business and career.

As a service provider, clients are often affected most directly by changes in staffing. Pet owners need consistency

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Hidden Costs to Pets 1. LOSS OF CONTINUITY & TRUST 2. INCREASE PET STRESS 3. TOLERANCE OF THE GROOMING PROCESS TO DETERIORATE 4. AT GREATER RISK OF INJURY 5. PETS MAY EXPERIENCE UNDER TRAINED OR LESS EXPERIENCED SERVICE PROVIDERS DURING TRANSITION PERIODS.

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and reliability to develop trust and a relationship with their pet stylist. Meeting a new stylist can be stressful for many pet owners. While they may trust your facility, they are seeking continuity in their experience. The quality of the service a client receives may be diminished due to turn overs in staffing.

Each time a pet stylist grooms a pet, they become more familiar with the nuances of the pet’s behavior and coat. That information is lost and the process begins anew when a pet is introduced to a new stylist. Lastly, from the customer’s perspective, their availability to be seen by you or your salon may be negatively impacted if employee turn over causes you to become back logged, overbooked or able to service fewer clients than normal.

We’ve looked at the consequences your clients may experience due to staffing changes, but what about their pets? The hidden costs to pets include loss of continuity and trust. Just like their owners, pets enjoy routine and can build lasting relationships with their grooming providers. Changes in staffing can increase pet stress; cause the pet’s tolerance of the grooming process to deteriorate; and in the case of naturally anxious or reactive pets, increase the likelihood of a negative response during grooming. Pets who are more likely to misbehave may find themselves at greater risk of injury.

Having continuity in the pet’s care team also increases the chances that a regular groomer will notate changes in skin, help monitor chronic health issues and provide a second set of eyes to busy owners. Lastly, changeover in staffing requires that there are training periods where new staff learns the expectations of their new salon. Pets may experience undertrained or less experienced service providers during these transition periods.

Another hidden cost of staffing

change comes at the expense of your co–workers and existing staff. Employees experience the loss of a co–worker on a personal level. They may feel grief, betrayal, or a general sense of loss when someone they worked closely with moves on. In the wake of the loss of a co–worker, remaining employees may feel overworked or burdened when trying to absorb clients. And when new staff does arrive, during the inevitable transition period, the burden shifts to helping the new groomer learn the ropes, often leading to additional stress on the overburdened existing staff. The cycle perpetuates and employees who remain through it can experience burn–out.

Every business owner can lament the hidden (and not so hidden) costs of employee turnover. If you tally the time and costs associated with finding,

Time Lost Every business owner can lament the hidden (and not so hidden) costs of employee turnover. If you tally the time and costs associated with finding, hiring, training and administrating, each employee has a numerical value to their employer.

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41

Employees are the best investment a company can make on behalf of their clients.

Conflict resolution, transparency and communication are keys to avoiding these losses and providing stability for your clients.

hiring, training and administrating, each employee has a numerical value to their employer. These costs are simply not recoverable on a lost employee.

Other hidden losses include any education or training the employee may have gained at the expense of their employer, and even valuable experience gained on the job. These are not always definable or replaceable in new hires.

Another impact which may be felt on a business level is reputation. Although groomers often develop individual relationships with their clients, the salon may be seen in a negative light by clients if they experience a new face at every visit.

Few people think about how the revolving door may affect the employee him or herself. The transient employee suffers hidden effects as

well. While the employee may find another job, each change comes with a degree of displacement which leads to a loss of financial stability, increased personal stress, and loss of peers and friendships. The displaced employee loses the ability to form deep, lasting relationships with both clients and their pets. True happiness as a groomer is being fortunate enough to groom pets from puppyhood into their senior years and to know families through generations of their pets.

The culture of the entire grooming industry suffers when a revolving door attitude persists. From reputation (who hasn’t heard someone say “groomers are flighty”?) to professionalism, learning to work together for the good of the clients and their pets will ensure that generations of pets and their owners enjoy safe, lasting, enduring relationships with the pet groomers. Dependability and reliability are a cornerstone for being a provider that your clients can trust.

Employees are the best investment a company can make on behalf of their clients. Conflict resolution, transparency and communication are keys to avoiding these losses and providing stability for your clients.

Working to reduce turnover and close the revolving door for good will help the entire pet service industry—one groomer at a time! ✂

Find Groomer to Groomer Magazine on

www.facebook.com/ groomertogroomermagazine

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Best-Dressed

Brook E by Dawn Omboy e www.queenofcolor.com

M

y standard poodle, Brook and I were invited to attend a special ribbon–cutting event so I decided to color Brook with fun pink and blue accents for the occasion.

Fig 1) For the dye job itself, we began with a clean, prepared coat.

I applied a thin line of pink dye from over the top of her ears down just past the withers to section off the part that would become her mane.

FIG. 1

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FIG. 2

Fig 2) Then using foil to act as a barrier, I folded my foil against her skin and applied more dye so the hair was well saturated and then folded it over on the hair. This process was repeated until I reached the topknot area just over the tops of the ears.

Next I brushed in dye from the roots out along the foil barrier I had created so that I could then make quick work of filling in the rest of the mane with dye. I did this by brushing it all in the direction of the foil, using it as a barrier and guideline. You may want to foil the second side and then fill in if you are more comfortable with that method.

Then in small sections at a time, I brushed in the dye until her topknot was completely saturated, taking care not to get too close to the eyes. Her face was not shaved during the dying process in case there were any ‘oopsies’ that could be easily fixed by shaving that hair away.

Her tail was then dyed the same

FIG. 3

color as her mane and topknot and covered in foil to prevent color transfer.

Fig 3) I wanted the bottom of her legs to be flared out and sport two different colors so I separated some

of the hair from the top of the flare to prevent the colors from blending into each other by brushing the hair from the top of each flare and holding it in place with a bit of foil. Saran Wrap

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45

FIG. 4

works great for this too.

Fig 4) Once this was all in place, I began color application from the bottom of the leg working upward, until I reached the section that was separated off for the next color.

Fig 5) Next I covered the bottom of the legs where I just applied color

46

FIG. 5

and released the top part that was sectioned off and began the second color.

I then had her lie back down on the table with a towel protecting her body from the dye on her back feet while I colored the front. After about 30 minutes, we rinsed the color quickly with cool water and then

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dried as normal.

The result was beautiful and fun and she was a big hit at the event! ✂ Making the World more Colorful, one dog at a time... Queen of Color. Go to www.queenofcolor.com or visit me on Facebook.

You’ll find out with Bio-Groom’s stellar product line-up, many of those “experts” not only use the best, but highly recommend it…Bio-Groom, it’s all about the Love of your Pet

ALL THINGS PAW

by Michelle Knowles

THERE IS NO HAIR WITHOUT IT! Skin is a wonderfully versatile covering for a body. It is the largest organ and performs many functions. It helps retain heat, insulates against cold, and contains the nerve endings to navigate objects and pressure from our surroundings.

S

kin also relays information about our environment to the brain.

When skin is healthy, it performs the function of protecting the inner body and creates oils to retain suppleness as well as producing pheromones to communicate intricate details about the state of the pets’ health to others.

Pets live in a world of energy and smell and the pheromones that are produced by the skin transmit details about the

48

state of health of one pet to another.

These pheromones may also produce information about the state of mind of the animal as well.

THE BEAUTY OF HEALTHY SKIN Skin is often overlooked in the desire to turn out a beautiful trim. It is only when hair starts to thin or irritations underneath the coat are found that the skin becomes important to some. Think of going to a nail salon

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and your nails are done to perfection; perfect shape, perfect color but your cuticles are red, swollen and tender. If this issue is not addressed, there will be unhealthy growth of nail; it could grow in crooked or the nail may even fall off. Hair is a product of healthy skin so when we wash, everything we do should be with the health of skin in mind. Skin must be healthy and balanced so the hair coat grows in before a beautiful trim can happen.

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Basic skin care for pets should include a shampoo that cleanses well without stripping all the oils off of the coat and a conditioner that replaces the oil that was washed away.

WHY IT IS NECESSARY TO MAINTAIN THE SKIN? The skin cell growth cycle is an average of 28 days from the basal layer to the event of the cell flaking off.

This three–week cycle is the perfect interval for grooming. I advise my clients to schedule their appointment every four weeks so that gives them “a cycle and week”. There are many variations of the grooming cycle, and a lot depends on the type of coat you are maintaining and the products you enjoy. I prefer a four–week cycle as I feel that keeps them clean enough to sleep on the bed and the appointments are far enough apart to let the skin produce natural oils.

There are even some pets that get bathed weekly. This is subjective and

my personal preference, but absolutely discuss this with your client and do what works best for the pet and the both of you, in terms of work necessary to do the job and the financial restrictions of the client.

BASIC SKIN CARE Basic skin care for pets should include a shampoo that cleanses well without stripping all the oils off of the coat and a conditioner that replaces the oil that was washed away. I will even be so bold as to say that a nice finishing spray should be used to polish the cuticles closed and some type of oil and mineral mixture rubbed into the feet, wrinkles and flews.

Crusty noses are a sign that perhaps a dental should be recommended, as the bacteria from the mouth is constantly

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being licked up onto the nose and the deposit results in the nose crust.

DO’S AND DONT'S Do dampen the coat before any pre–brushing. This helps the hair strands become a little less brittle and can prevent breakage.

Do use conditioner or some type of light conditioning rinse. This helps coat the skin with an oil covering after the shock of being stripped by the shampoo. This will also allow the pet to smell cleaner for a longer period of time.

Don’t shave the sanitary area before the bath. This creates micro abrasions in the delicate skin which is then irritated by the surfactants in the shampoo resulting in “clipper burn”. Many cases of clipper burn are the result of surfactant irritation rather than a hot blade. (Make sure your blades aren’t hot—but don’t test them on your face!

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WE ARE ONLY WASHING THE SURFACE DIRT Remember that we are only washing the surface dirt off the layer of sebum that is in place. Unless the pet has gotten into motor oil, vegetable shortening or has been on the streets for a while, there is no reason to de–grease deeply into the skin. A good quality shampoo should be perfectly fine.

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KEEP THESE THINGS ON HAND Here are some things to have on hand if you need to tweak your shampoo or conditioner to fit the needs of the pet you are working on: • Oils like Avocado, Olive Oil, Emu Oil or Jojoba. A drop of oil in a harsh shampoo will make it gentler; a few drops of oil in your conditioner will make it richer for a dry coat or a short coat that needs more moisture. Oils that are ozonated until they become a gel are antibacterial, antifungal and are readily available and perfect for minor irrita-

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51

Himalayan salt has an average of

88 minerals. different A teeny pinch in warm water becomes a healing mineral soak for feet; a teeny pinch,

tions or a base for nose and foot creams.

• Himalayan Salt. Himalayan salt has an average of 88 different minerals. A teeny pinch in warm water becomes a healing mineral soak for feet; a teeny pinch, melted in a small amount of water and mixed into the conditioner makes a mineral conditioning treatment.

• Rhassoul and Kaolin Clay. These clays, in powder form, are nice to have on hand to make a quick detoxifying mud for tired feet or to soothe irritated skin.

melted in a small amount

BASK IN THE BEAUTY OF THE HAIR THAT GROWS OUT OF HEALTHY SKIN

of water and mixed into the

Well cared for skin is wonderful to wash and the hair it produces is beautiful to trim. I am passionate about good skin care for the pets of my clients and believe it is one of the most important things, we as groomers, can do to help maintain the health of the pet. Creating a health–based skin care routine for each pet that you work with helps maintain their health and well–being and keeps their owners bringing them back for their spa day. ✂

conditioner makes a mineral conditioning treatment.

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唀猀攀搀 ☀ 䄀瀀瀀爀漀瘀攀搀 戀礀

嘀椀挀琀漀爀 刀漀猀愀搀漀Ⰰ 䤀䌀䴀䜀⼀一䌀䴀䜀

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SALON: IS IT SAFE? Hello Michell. I am finally opening my own dog grooming salon. I am so excited! I am very strongly leaning toward a cage–free salon. There are many reasons for my decision; cages are expensive, the owners don’t like to have their dogs in cages, dogs don’t like being in cages and it brings me joy to watch them run around and play with each other. I know this is a controversial subject. I wonder if you have any advice? Thank you.

–KAREN

H

i Karen. Congratulations on becoming a salon owner! It is your job, and yours alone, to assume the risks of your new grooming salon. You need to ask yourself several questions about the risks involved with a cage–free salon.

In the end, it is up to you.

First and foremost, the client expects to get a well–groomed, happy and healthy pet back from you in a few hours. Safety is the

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number one thing that owners want from you, even if they don’t know it.

They can’t even imagine the possible risks, and they should not have to. It is your job to make sure they never have a nightmare come true. The dogs are only in your care for a few hours per month. Simply focus on providing the service that the client expects—grooming.

Consider that your job is not to provide their pet enrichment,

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exercise, socialization or fun. Leave that to the businesses who sell those services, like daycares. If you are providing day care services, be careful to provide a safe area separate from the work zone and charge the client for the additional service. Trip hazards, falling tools and confrontations between dogs could cause possible injury to both pets and employees.

Second, it is true that quality– built kennels can be an expensive

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CAGE–FREE & BARRIER–FREE ARE TWO DIFFERENT THINGS. Many salons use exercise pens, play pens, baby gates and rooms to separate dogs.

These are good options if you have a lot of square footage.

investment. In many cases a start– up salon does not need very many cages. Maybe you can start with a few used airline crates and buy something nicer after you have saved some money.

Groomers get hurt tripping over dogs and breaking up dog fights.

Dogs get hurt by getting into dog fights, getting tripped over and having tools dropped on them. Keep in mind that you need enough savings to cover vet bills and to cover the void in the salon’s income due to an employee out on worker’s compensation leave. These outflows and voids come long before any insurance compensation. Your liability and worker’s compensation premiums might go up after a claim.

Cage–free and barrier–free are two different things. Many salons use exercise pens, play pens, baby gates and rooms to separate dogs.

These are good options if you have a lot of square footage. Keep in mind that square footage will be more expensive than cages. If the dogs are safely away from the work zone and separate from other strange dogs, you are still providing a safe environment for the dogs.

If you have a few dogs in your clientele who have cage phobia and simply cannot be caged, set up an ex-

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If you have a few dogs in your clientele who have cage phobia and simply cannot be caged, set up an express groom for that dog so that he/she does not need to be caged at all. press groom for that dog so that he/ she does not need to be caged at all.

Most groomers do not take the time to understand—much less install—pack structure. They don’t know how strong the pack instincts are in their clients’ pets. These drives can click into high gear when a dog is taken into an area with strange dogs.

When a new dog comes into an area that another dog claims, the new dog is often seen as an intruder into “their personal territory”, rather than a new–found friend. This often leads to either territorial aggression, dominance aggression or fear aggression. The issue of rank may have already been settled by the current

pack and the game may be going according to their rules. The new dog will not know the rules and can easily get into trouble. In a busy grooming workspace there is no time to monitor these behaviors.

With every single decision you make in your new salon, there should be a risk assessment. You will do yourself, your clients, your clients’ dogs, your employees and your business a favor if you always choose the safest route. Good luck! ✂ Have a question you want Michell to answer? Please send questions to michell@groomingtutor.com

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AFTER

BEFORE

STEP–BY–STEP

Yorkie Fusion Trim E by Amanda Aaron e

FIG 1

58

T

he Yorkshire Terrier is one of the most popular breeds that we see in the salon every day. We often experience difficulty in styling the Yorkie to suit the owner’s maintenance needs with giving them an eye-appealing trim. Doing a Westie trim on the body allows you to meet the needs of the client. I’ve

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also decided to do an Asian style on the head of this dog because the top of her head was already short. I have strictly used thinning shears and a clipper for this groom.

Fig 1) Going with the grain, use a #1 snap on comb (or any that suits your dog) for creating the Westie pattern. Expose the hip muscle slightly.

FIG 2

FIG 3

FIG 4

FIG 5

Fig 2) Make sure to clip the neck, starting just behind the occipital bone.

Fig 3) Take your clipper work

around to the front and clip down to the end of the shoulder muscle.

Fig 4) Using the same snap on

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comb, carefully clip under the throat down to the breast bone.

Fig 5) When trimming the feet,

Groomer to Groomer • Vol 37 Ed 8 • August 2018

59

FIG 6

pick up each foot and trim right in front of the middle toes.

Fig 6) With this dog, I have trimmed the hair using thinning shears around the shape of the tail.

This is an area where you can ask the

FIG 7

FIG 8

owner their preference and depending on desired length, choose from several finish options.

Fig 7) Once you have the top of the tail trimmed, lift the tail up and carefully, using thinning shears or a

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#10 blade, take the hair off the base of the tail. Once that is done, at a 45 degree angle, trim above your point of rump to blend the body hair into the hair on the furnishings.

Fig 8) Moving to the front feet,

Why It Costs More To Get Your Pet Groomed Than Your Own Hair cut: 10. Your hairdresser doesn’t wash and clean your rear end.

9. You don’t go eight weeks without washing or brushing your hair.

8. Your hairdresser doesn’t give you a sanitary trim.

7. Your hairdresser doesn’t clean your ears.

6. Your hairdresser doesn’t remove the boogies from your eyes.

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5. You sit still for your hairdresser.

4. Your haircut doesn’t include a manicure or pedicure.

3. Your hairdresser only washes and cuts the hair on your head.

2. You don’t bite or scratch your hairdresser.

Will not shrink and looked pressed right out of the dryer!

1. The likelihood of you pooping on the hairdresser is pretty slim.

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FIG 9

FIG 11

FIG 12

FIG 10

again trim only in front of the middle toes with the foot picked up.

Fig 9) Stack your dog for balance and comb your coat and furnishings down, trimming the bottom at the owner’s desired length.

Fig 10) When your dog is stacked, finish the feet and trim the hair that falls off the back of the leg, making sure that it’s cut just above the ground.

Fig 11) Using thinning shears,

lightly blend your body hair into your skirt to remove any clipper lines or bulk.

Fig 12) Repeat step 10 for the back feet.

Fig 13) Carefully and lightly,

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61

FIG 13

trim the hair just under the eyes.

You can also trim between the eyes to remove any of the bulk. Do not go down the bridge of the nose. I use

62

FIG 14

thinning shears in this area.

Fig 14) Using thinning shears, trim off your visor, the top of the head and back to the occipital bone

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in between the ears. This can be any shape that you prefer but the shorter that you go, the more pronounced your “Koala ears” will look.

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HOTEL MURANO

TACOMA, WA

FIG 15

FIG 16

Fig 15) Trim off the chin, leaving roughly 1/4 of an inch. Trim off the lower corners of the muzzle at an angle, then shape your muzzle into an oval shape.

Fig 16) Using thinning shears, trim off about 1/2 inch of the cheek between your muzzle and the vail of the ear hair. Go all the way up to the top of the skull that you have

FIG 17

already trimmed.

Fig 17) Determine how long your ear fans will be. You can leave them as long or short as you’d like. With this dog, I’ve tipped the

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www.groomersbest.com 64

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FIG 18

FIG 19

shape in. Trim the tips of the ears to slightly expose the shape, using your fingers to guard the skin.

Fig 18) Again, leaving the ears

Holistic PET

Fig 19) Pull the ear forward and blend the back and remove the bulk.

Lastly, present your dog to her owner and enjoy a happy client! ✂

at your desired length, trim straight across just along the bottom of the fan. Create a half moon shape on the outer edge of the ear.

Written by Barkleigh Honors Award Winner Daryl Conner and Barkleigh Honors Nominee Mary Oquendo.

GROOMING

Transform your grooming practice to one that reduces stress and promotes the feeling of comfort and security for pets, clients and yourself!

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Groomer to Groomer • Vol 37 Ed 8 • August 2018

Mindful techniques to reduce stress & improve health.

Calming handling procedures for both cats and dogs.

Equipment suggestions to make your job easier & safer.

Natural cleaning options, marketing tips & more!

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Photos by David Woo

AKC SALON SAFE

CERTIFICATION PROGRAM “Should groomers be licensed?” is one of the most highly debated questions in the grooming industry at this time. Most groomers believe that there should be some way of separating them from a person who simply reads a book, watches a YouTube video or two and thinks they can be a groomer.

R

equired state licensing would solve that problem but would create a whole new set of problems that involve government bureaucracy and interference. The AKC S.A.F.E Salon Certification Program is an attempt to bridge that gap.

The first step in becoming AKC S.A.F.E Salon Certified is to take the course either at a show or online.

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“The A.K.C. S.A.F.E. Groomer and Salon program covers a number of issues,” states Susan Sholar. “One of the first and utmost of importance is, humane handling of animals while at the same time keeping the groomer safe. Sometimes we all have un–socialized dogs enter our salon and they take a different touch and a lot of patience. Those are also the

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ones that make us appreciate the well socialized dogs we also see in our salons. Groomer safety is just as important, therefore, we cover how to avoid injuries and sometimes just downright dangerous situations.”

Sholar goes on to state, “Salon safety for all who work and patronize the salon are another consideration when reviewing how to make your

Our goal is to avoid being the groomer on the 6:00 p.m. news due to an avoidable injury to a pet and the pet injured is the name of the next animal legislation you may see in your state. salon safe for humans and pets alike.

Health issues can be present with any animal that comes in for grooming. If it is a health issue that you need to use special products on, how would you best handle the grooming in a manner that would not exacerbate the problem at hand or is it a health issue that should be referred to the veterinarian before you can accept the pet into your salon?”

The class covers diseases that are communicable among the pets in your salon; as well as, zoonotic diseases. Zoonotic diseases being those diseases that can transfer to other species. “Know what your county or state requires of your grooming salon,” Sholar advises. “Regulations can vary from state to state, even city to city. Therefore, the course gives a number of issues you should be aware of and what government departments you will need to work with to obtain those regulations and ensure you are in compliance. We also do not want to ignore the regulations of the Occupational Safety and Health Administration (OSHA).

OSHA is a federal administration that has regulations to avoid injuries or death in the workplace.”

What is a disaster plan? Why do you need a disaster plan & how do you develop a disaster plan for your salon?

“This course is directed to Groomers and Salon owners; how-

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ever, we recommend it to anyone within a salon that will be handling animals as well or making the decision about if an animal is one that the salon can accept based on temperament or health issues. These employees could be bathers or receptionist?” describes Sholar.

“Our goal is to avoid being the groomer on the 6:00 p.m. news due to an avoidable injury to a pet and the pet injured is the name of the next animal legislation you may see in your state. Most groomers are extremely dedicated to their profession and the pets in their care. Groomers become attached to many of these pets and establish wonderful relationships with the pet’s owner. We hope to help the groomer maintain all of this with the AKC S.A.F.E. Certification Course,” Sholar concludes.

After speaking with Susan Sholar we wanted to gather more first–hand information and experience from an AKC S.A.F.E Certified salon owner so we spoke to Jacki Panzik. Panzik was asked what the benefits of the Certification are as a groomer and she responded with, “There are many.

The program gives our staff a guideline to follow for pet safety. They are more conscious of the fact that pets must be well taken care of and that safety is always our priority. Following the AKC guidelines has raised the level of safety and sanitation in our salons. It helps to create a culture of pride among our staff for standing

out in our community as a reputable organization.”

Jackie also stated that the certification program is also a huge benefit to clients and their piece of mind. “We proudly hang our AKC S.A.F.E. Salon Certificate and point it out to new customers as well as regular customers. They are impressed by it as pretty much everyone recognizes the AKC as an authority when it comes to the care of the canine.” The AKC S.A.F.E Salon Certification Program has been a huge success so far and we are excited to spread the benefits and joy to other groomers and clients. Take a look at some of the rave reviews the program has already received: "Should be mandatory for all groomers! Well done.”

"Everything before the exam was very easy to follow. I really enjoyed learning more and feeling confident in the process."

“Very in–depth. Great examples.

Insanely knowledgeable.”

"Very user friendly and informative. This should be the standard for all groomers.”

“Wide coverage of safety risks. I liked the parts about diseases and how to deal with them. So much information.

I love the handout so I could listen easier.

Lots of great info in small amount of time.”

Grooming professionals who successfully complete the AKC Safety in the Salon course and pass the associated test are eligible to become AKC S.A.F.E. Groomers and Salons. At the center of the AKC S.A.F.E Grooming program is the Groomer/Salon Oath.

Groomers and salon owners certify to follow the oath, which showcases their commitment to holding pet safety in the highest regard. Participants must submit an application demonstrating their grooming experience and pledge to safety. AKC

S.A.F.E. Groomers and Salons receive a frameable certificate to display in their business, a complimentary one–year AKC GroomerFinder profile listing, and other valuable marketing materials from the AKC. Contact AKC Groomer Education at groomer@akc. org to learn more. ✂

GroomertoGroomer.com

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Groomer to Groomer • Vol 37 Ed 8 • August 2018

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NEW PRODUCTS

IGROOM RAISES THE BAR WITH NEW LINE OF LUXURY PET BEAUTY CARE PRODUCTS. iGroom brand was created by professionals for professionals.

We focus on analyzing emerging trends and technologies and applying them to the pet field.

We describe our ingredients as "working" because we don't put anything into any iGroom product that isn't designed to do a specific job to make the groomer’s job easier and the pet look and feel its best. We are proud to support real-world groomers who demand the highest quality

products. A few of our new products include: Charcoal + Keratin Shampoo and Conditioner; Vavoom Volumizing Shampoo; True Color Brightening Shampoo; Magic Detangling Spray and our Freeze It, Shape It, Gloss It, Boost It aerosol sprays. And don’t forget to try our innovative Magic White Clay and Charcoal Powder Sprays with NO SLS, NO Paraben, NO Phthalates and NO Silicone! Please visit us at www.iGroom.com for 20% off with “groomertogroomer” coupon code.

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— New ded d A t! s e l b t u u T op the O Sh

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Groomer to Groomer • Vol 37 Ed 8 • August 2018

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solution that deep cleans the fur and skin. GROOM prevents the formation of cysts by removing grime clogged in dog and cat hair follicles. It combats yeast infections, hot spots, dry skin and hair loss. Free of sulfates, fragrances, parabens and artificial colors, GROOM is a powerful yet gentle paw soak that does not sting the eyes and needs no rinsing after bathing. Use in a tub or attach GROOM’s showerhead to your hose. Available in 12, 30 and 100 packs, visit www.GROOMbathingtablets.com

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Wisdom & Grace But the wisdom that comes from heaven is first of all pure and full of quiet gentleness.

Then it is peace-loving and courteous. It allows discussion and is willing to yield to others; it is full of mercy and good deeds. It is wholehearted and straightforward and sincere.

And those who are peacemakers will plant seeds of peace and reap a harvest of goodness.

James 3: 17-18 Living Bible

Kage Kard Holder Sturdy aluminum card holder that keeps pet information where you need it!

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All-purpose hanger keeps leashes from getting misplaced or going home on the wrong dog

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HAWAII PET PRO CRUISE 2019 1/12/2019 – 1/19/2019 Honolulu, HI (321) 368-6622 cruisinglady@ymail.com www.barkleigh.com

MASSACHUSETTS NEW ENGLAND GROOMING SHOW 11/9/2018 – 11/11/2018 Sturbridge, MA (717) 691-3388 info@barkleigh.com www.newenglandgrooms.com

ILLINOIS ALL AMERICAN GROOMING SHOW 8/23/2018 – 8/26/2018 Schaumburg, IL (717) 691-3388 info@barkleigh.com www.aagroom.com

NEVADA SUPERZOO 6/18/2019 – 6/20/2019 Las Vegas, NV info@superzoo.org www.superzoo.org

NEW JERSEY WORLD DOG EXPO 6/1/2019 – 6/2/2019 Secaucus, NJ info@worldexpo.dog www.worldexpo.dog

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INTERGROOM 4/11/2019 – 4/14/2019 Secaucus, NJ info@barkleigh.com www.intergroom.com

OHIO PETQUEST 6/20/2019 - 6/23/2019 Wilmington, OH (717) 691-3388 info@barkleigh.com www.pqgroom.com

PENNSYLVANIA GROOM EXPO 9/27/2018 – 9/30/2018 Hershey, PA (717) 691-3388 info@barkleigh.com www.groomexpo.com PET BOARDING & DAYCARE EXPO 11/5/2018 – 11/8/2018 Hershey, PA (717) 691-3388 info@barkleigh.com www.petboardingexpo.com WASHINGTON NORTHWEST GROOMING SHOW 3/21/2019 - 3/24/2019 Tacoma, WA (717) 691-3388 info@barkleigh.com www.nwgroom.com

WISCONSIN PET STYLIST INVITATIONAL 10/6/2018 – 10/7/2018 Oconomowoc, WI www.petstylistinvitational.com

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TO LIST YOUR EVENT, SEND IT TO ADAM@BARKLEIGH.COM

EVENTS ALL AMERICAN GROOMING SHOW 8/23/2018 – 8/26/2018 Schaumburg, IL GROOM EXPO 9/27/2018 – 9/30/2018 Hershey PA PET BOARDING & DAYCARE EXPO 11/5/2018 – 11/8/2018 Hershey, PA NEW ENGLAND GROOMING SHOW 11/9/2018 – 11/11/2018 Sturbridg,e MA PET PRO CRUISE 2019 1/12/2019 – 1/19/2019 Honolulu, HI GROOM EXPO WEST 2/14/2019 – 2/17/2019 Pasadena, CA NORTHWEST GROOMING SHOW 3/21/2019 – 3/24/2019 Tacoma, WA INTERGROOM 4/11/2019 – 4/14/2019 Secaucus, NJ WORLD DOG EXPO 6/1/2019 – 6/2/2019 Secaucus, NJ PETQUEST 6/20/2019 - 6/23/2019 Wilmington, OH GROOM TEXAS AT THE HOUSTON WORLD SERIES OF DOG SHOWS July 2019 Houston TX

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