“THE GROOMING INDUSTRY’S TRADE MAGAZINE!” VOL. 35 ED. 3 • MARCH 2016
WWW. GROOMERTOGROOMER .COM
FINISHING TOUCHES MORE IMPORTANT THAN YOU THINK
HEALTHY SKIN AND
COAT
FROM THE INSIDE OUT
ASK THE
GROOMING
TUTOR
INCLEMENT WEATHER Teruko Miller, Champion of the World Cup Grooming Games at Groom Expo West 2016 with Mary Meeks of Nature’s Specialties. Photo by Animal Photography.
ANDIS GroomertoGroomer.com
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Groomer to Groomer • Vol 35 Ed 3 • March 2016
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CONTENTS | MARCH 2016
A LOVING BOND WITH EVERY GROOMING PET
34
by Melanie Haber
MORE IMPORTANT THAN YOU THINK
PAGE 20
by Kathy Hosler
ALSO INSIDE Conner: What You Said, What They Heard 6
Training & Hiring Persons With Disabilities
54
Healthy Skin & Coat from the Inside Out 14
Groomer Stories: Genesis Cuen
60
Wilkes:10 Steps to Housetraining Success 24
Rose: Pet Pomeranian Profile Trim
62
Omboy: Lucy Lab - The Cat’s Meow
32
Product News 66
Demystifing Groomer Pay
42
Classifieds 68
Oquendo: Website Security
46
Calendar of Events 70
Ask The Grooming Tutor: INCLEMENT WEATHER & EMPLOYEE BLUNDERS
50
By Michell Evans
“THE GROOMING INDUSTRY’S TRADE MAGAZINE!” VOL. 35 ED. 3 • MARCH 2016
EDITORIAL STAFF EDITOR/PRESIDENT Todd Shelly todd@barkleigh.com ASSISTANT EDITOR Gwen Shelly gwen@barkleigh.com CHIEF OPERATIONS OFFICER Adam Lohr adam@barkleigh.com
MANAGING EDITOR Rebecca Shipman rebecca@barkleigh.com
WEB DESIGNERS Lance Williams lance@barkleigh.com
ART DIRECTOR
Luke Dumberth luke@barkleigh.com
Laura Pennington laura@barkleigh.com
DIRECTOR OF SALES & MARKETING James Severs james@barkleigh.com
GRAPHIC DESIGNER Jennifer Barraclough jennifer@barkleigh.com
COLUMNISTS
Teri DiMarino
Dawn Omboy
Mary Oquendo
Kathy Rose
Kathy Hosler
Gary Wilkes
Daryl Conner
WWW. GROOMERTOGROOMER .COM
FINISHING TOUCHES MORE IMPORTANT THAN YOU THINK
HEALTHY SKIN AND
COAT
FROM THE INSIDE OUT
ASK THE
GROOMING
TUTOR
I NCLEMENT WEATHER Teruko Miller, Champion of the World Cup Grooming Games at Groom Expo West 2016 with Mary Meeks of Nature’s Specialties. Photo by Animal Photography.
ON THE COVER: Teruko Miller, Champion of the World Cup Grooming Games at Groom Expo West 2016 with Mary Meeks of Nature’s Specialties. Photo by Animal Photography.
Copyright Mar. 2016. Groomer to Groomer is published monthly by Barkleigh Productions, Inc, 970 West Trindle Road, Mechanicsburg PA 17055. Postmaster: Send change of address to Groomer to Groomer c/o Barkleigh Productions, Inc., 970 West Trindle Road, Mechanicsburg PA 17055. Annual U.S. subscription rate $25. Outside U.S. $79. year, surface rates. Groomer to Groomer is free to current Barkleigh Productions, Inc. customers. No part of this publication may be reproduced without written permission of the publisher. Editorial offices: 970 West Trindle Road, Mechanicsburg PA 17055. (717) 691–3388 FAX: (717) 691–3381 Email: info@barkleigh.com
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Groomer to Groomer • Vol 35 Ed 3 • March 2016
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GROOMING
MATTERS
WHAT YOU
by Daryl Conner
SAID
WHAT THEY
HEARD I
t is a sad fact that many hurt feelings are caused by very simple miscommunications. One person says something, believing that they are being crystal clear with their words. The person they are talking to misunderstands what was said and feels unhappy. In our line of work, misunderstandings can carry additional emotional weight because people love their pets very much, and can become very sensitive if they believe their pet care professional harbors negative
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Groomer to Groomer • Vol 35 Ed 3• March 2016
feelings about their dog or cat. If someone thinks you dislike their pet, they are not going to want to leave it with you, no matter how good you are at your job. Here is an example. I was given our Pug, Smooch, when he was about 5 months old. I took him to my veterinarian for a checkup. He received a clean bill of health. I gushed to the doctor, “Isn’t he cute?” I mean, really, a black Pug puppy? Cuteness overload! The vet replied, “Well, I guess, if you like space
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aliens.” That pug is now 10 years old and I still vividly remember that conversation. It hurt my feelings. I took the comment as an insult to my beloved puppy. I had to really reign myself in. My veterinarian is a great guy, and a skilled doctor. I had to push down the feelings this conversation brought up in me and realize that he didn’t mean anything bad by it; he was trying to be funny. If I got really practical, I had to admit that Pugs do sort of look like aliens. But the fact of the matter is this;
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Misunderstandings happen, and sometimes there is no way that we can prevent them. What we can do is make sure that customers know that we do genuinely like their pets.
people are sensitive about their pets. A recent conversation with a new customer gave me the idea for this article. A woman brought in her two mixed breed dogs. As she told me about them, it was very clear that the younger dog held a special place in her heart. I didn’t have to be psychic to realize this, she said, “Earl is special.” She hugged him tight, “He is just the best boy.” Then she said, “My other groomer says he is a challenge when she trims his nails.” I made a note of that and went about my work. Earl was fine for his nail trim, but is a nervous, high strung dog, and grooming him was a little bit like trying to pat a squirrel. He was jumpy and fidgety, and to be honest, sort of annoying to work with. Not difficult, really, but less
than fun to be sure. When his owner returned she greeted both dogs, but gave Earl extra loving. “How did he do?” she asked. “He was fine when I did his nails,” I told her. She looked incredibly relieved, “Will you be their new groomer?” she asked. “The other groomer doesn’t like Earl.” Since I happen to know the other groomer, and found it unlikely that she disliked the dog, I asked, “What gives you that idea?” The owner looked very sad and said, “She always tells me how difficult he is, I can tell she just doesn’t like him.” I am imagining the conversation went something like this, “I did the best I could with his nails, but he is really difficult.” Those words (or some like them) are innocuous enough, but the owner read more into them.
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Groomer to Groomer • Vol 34 Ed 6 • June 2015
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When people are communicating, they rely on more than just words to convey ideas. The person speaking uses body language, facial expressions, inflection and tone of voice. When people are communicating, they rely on more than just words to convey ideas. The person speaking uses body language, facial expressions, inflection and tone of voice. All of this is wrapped up in one package which is delivered to the person they are speaking to. The person who is listening takes in the information in two stages. The first stage is fast, automatic and without effort. They hear the words, and register the tone, inflection, facial expressions and body language in an instant. The second stage is when the person purposely thinks about the communication, analyzing what was meant. For instance, if your best friend says, “We need to
talk,” your first, automatic response is, “OK, we need to talk.” Next you will begin to examine how your friend looked and sounded when he or she said those words. Will this be a pleasant talk that will involve ice cream or a confrontation to dread? In the case of Earl and his owner, she was clearly interpreting the groomer telling her that Earl was a handful for a pedicure into something with a lot more emotion.
that brings her two dogs in every 5 weeks, tips generously, and plans to tell all of her friends about my service, all because of a simple misunderstanding. Let me give you an example of a time when something I said went horribly wrong. A regular customer with a small dog had her sister pick the dog up from grooming one day. We were having a very bad tick season, and the dog had a tick on his
I have no way of knowing if the other groomer genuinely didn’t like the dog, or if she happened to have a bad headache when she told his owner about the difficulties she experienced. What I do know is that I now have a new customer
chest. The skin around the tick bite was deeply red and angry looking. When the sister picked the dog up I said something like, “He had a tick on his chest, and it left a red mark. I suggest you keep an eye on it.” Weeks went by, and the dog and owner reappeared for grooming. I greeted the owner cheerily, but she would barely meet my eyes. Normally a friendly, chatty person, she was clearly unhappy. I pushed the issue, “Is everything ok?” She took a deep breath and said, “My sister said you thought I kicked my dog.” I was gob-smacked. “Kicked your dog?” I asked. “Yes, she said he had a red mark on his chest and you thought I had kicked him.” It took me more
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As pet owners ourselves, we can understand how important it is to us to have people like and accept our pets. Convey the fact that you like the pets you work on to their owners. It is an excellent way to retain customer loyalty. than a few moments to sort out what had really happened. Misunderstandings happen, and sometimes there is no way that we can prevent them. What we can do is make sure that customers know that we do genuinely like their pets. It is not difficult to find something positive to say even about a dog that has really tried your patience. I am not recommending that you be untruthful, but do find something
upbeat and complimentary to say. Even dogs that are horribly challenging to groom have obvious good points. If you are at a loss you can say something like, “Bosco has such pretty eyes,” or “Look how happy he is to see you! He has the cutest wag!” As pet owners ourselves, we can understand how important it is to us to have people like and accept our pets. Convey the fact that you like the pets you work on to
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HEALTHY SKIN & COAT
FROM THE
INSIDE OUT E by Dr. Jennifer Adolphe e
T
he skin is a pet’s natural barrier to the outside world. As one of the body’s largest organs, the skin plays many vital functions to keep pets healthy. It protects the underlying internal organs, bones and muscles, provides sensory information, and acts as part of the immune system to guard against pathogens and external threats to health and safety. As part of the skin, fur also acts as a barrier and protects the skin, maintains body temperature, and contributes to the esthetic appeal of pets. Excellent grooming and proper nutrition ensure the health and beauty of a pet’s skin and coat.
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CHOOSE A HIGH QUALITY FOOD The first step to helping your clients achieve a coat that glistens and skin that is smooth and supple is guiding them to choose a high quality dog food. When it comes to ingredients, select foods that have their ingredients sourced from trusted partners as close to the manufacturing facility as possible to ensure freshness. Whole food ingredients, like fresh meats, fruits, and vegetables, provide the essential nutrients, antioxidants, and plantbased nutrients to support optimal health. It is also important to select a food that has detailed nutrient
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information readily available. Choose a brand that has consumer support available so your clients can pick up the phone and talk to someone who can help them with nutritional problems or questions should they arise. FATS AND ESSENTIAL FATTY ACIDS Fats are a necessary part of a balanced diet for dogs and play a key role in the maintenance of the skin and coat. For most healthy dogs, a diet that provides about 12 to 18 percent fat on a dry matter basis is best for health and maintenance. Fats are made up of building blocks called fatty acids. There are certain
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Omega-3s are considered less inflammatory than omega-6s and may help pets experiencing irritated and inflamed skin.
fatty acids that pets require from their diet because their body cannot make them. These are called essential fatty acids and include omega-3 and omega-6 fatty acids. Including both types of fatty acids in your pet’s diet is important because these fatty acids are metabolized in the body into substances that affect inflammation. Omega-3s are considered less inflammatory than omega-6s and may help pets experiencing irritated and inflamed skin. Linoleic acid is an omega-6 fatty acid that is considered to be the most important essential fatty acid for dogs and cats. It plays a critical role in skin health by maintaining the outermost water barrier of the skin. In addition, many other important molecules in the body are made from linoleic acid. Dietary sources of linoleic acid include chicken fat and canola oil. Arachidonic acid, another omega-6 fatty acid, is found in fats from animals and fish, such as chicken, lamb, and salmon. Omega-3 fatty acids are important for normal metabolism and optimal health. ALA is considered an essential fatty acid in dogs and cats and is found in oils from flaxseed and canola. Eicosapentaenoic acid (EPA) and docosaheaenoic acid (DHA) are marine-based omega-3s found in de-boned salmon, salmon oil, and algae extract. Animals can make EPA and DHA from ALA, though the rate of conversion is low. For optimal health, it is recommended that dietary sources of all three types of omega-3 fatty acids are consumed. PROTEIN Fur is mostly made of protein, thus adequate protein is vital to ensuring a healthy coat. Proteins are the building blocks of your pet’s body and consist of chains of amino acids joined together. There are 22 amino
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Groomer to Groomer • Vol 35 Ed 3• March 2016
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Groomer to Groomer • Vol 35 Ed 3 • March 2016
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In addition to regular grooming, proper nutrition is fundamental to maintaining a healthy skin and coat. For pets with irritated skin or a coat that lacks luster, consider adverse food reactions as a potential cause. acids that dogs and cats require, but they can only make 12 of these (i.e. non-essential amino acids). The remaining 10 are essential amino acids that pets must get from food. Complete and balanced pet foods must contain all of the essential amino acids in amounts that meet the requirements for cats or dogs. Protein and essential amino acid requirements can be met by animal protein sources, complementary plant sources, or a combination of both animal and plant sources. Good sources of protein that are commonly used in pet foods fall into three main categories: meals (e.g. chicken meal, lamb meal), fresh meat/fish/poultry (e.g. de-boned turkey, de-boned venison) and plant-based protein (e.g. pea protein, corn gluten meal).
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complete and balanced pet foods are more than adequate to meet the requirements of healthy pets. Vitamin and mineral supplementation is used in kibble and canned pet foods to balance the nutrient composition and to ensure the healthiest pet foods possible. These supplements act like a ‘nutrition insurance policy’ to provide essential nutrients in the correct ratios required by dogs and cats. While nutritionists formulate pet foods to use nutrient-rich ingredients that minimize the need for supplementation, nutrition science tells us that optimal nutrition cannot always be achieved by natural food sources alone, making supplementation of pet food necessary.
VITAMINS AND MINERALS Vitamins and minerals are required in the diet in minute quantities, but they serve many important functions in maintaining a healthy skin and coat. In particular, deficiencies of vitamin A, vitamin E and zinc have been implicated in skin conditions in some genetically susceptible breeds. However, the vitamin and mineral content in
ADVERSE FOOD REACTIONS Pets that experience itchy skin, irritated eyes, frequent ear infections, chronic vomiting or diarrhea, and/or paw licking may be having an adverse reaction to food. Most food allergens are proteins, so this is the component to consider when trying to determine the offending ingredient. The length of time a pet has been on a food does not seem to affect the risk of developing adverse food reactions.
Groomer to Groomer • Vol 35 Ed 3• March 2016
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A pet can react to a food after just one feeding, or after many months or years on the same food. With adverse food reactions seemingly on the rise among dogs and cats, many pet parents are looking for solutions. Limited ingredient diets with novel protein and carbohydrate sources, hydrolyzed protein diets, and homecooked elimination diets have all been reported to be useful in treating adverse food reactions. THE RECIPE FOR A BEAUTIFUL COAT In addition to regular grooming, proper nutrition is fundamental to maintaining a healthy skin and coat. For pets with irritated skin or a coat that lacks luster, consider adverse food reactions as a potential cause. Although all components of a diet play a role in health maintenance, fats, protein, and vitamins and minerals are particularly important for creating a glistening coat to bark about! ✂ Dr. Jennifer Adolphe graduated with her Ph.D. in companion animal nutrition from the University of Saskatchewan. She previously completed a master’s degree in human nutrition and is a registered dietitian with the College of Dietitians of British Columbia. Her Ph.D. research examined the effect of carbohydrates on metabolic and cardiovascular health in lean and obese dogs. Adolphe is the recipient of more than 20 awards and scholarships for her academic work. Her work in the pet food industry has focused on product development and ingredient procurement. She is currently the senior nutritionist at Petcurean Pet Nutrition, a Canadian, family-owned company committed to offering superior quality pet foods.
CMFRTGRM
MORE IMPORTANT THAN YOU THINK E by Kathy Hosler e
A
lmost everyone has a favorite restaurant. A place you love to visit and tell your friends about. Of course, that restaurant has to serve great food, but a lot of restaurants out there sell wonderful food. To become your favorite, and to win your loyalty as a patron - they have to do more. They have to do something special that makes you choose them over their competition.
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Groomer to Groomer • Vol 35 Ed 3• March 2016
The same is true for grooming salons. There are lots of great pet stylists. To be one of the ones who are always in demand, you need to turn out superb grooms...and more. You have to do things that make you stand out from everyone else. And, often it is the finishing touches that you put on the pets you groom, that keeps you head and shoulders above the rest. Many salons put bows on all of
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their finished pets. The bows can be as basic or elaborate as you like - the sky’s the limit. You can make them yourself or purchase professionally made bows. Some stylists opt for collar bows or neckties. Bandannas are also a favorite finishing touch for many salons. “I keep a nice selection of bows so I can match them to the dog’s collar,” says pet stylist, Joni Frank. “And, if they aren’t wearing a collar,
Pet safe nail polish or nail caps can be used to coordinate with the bows and bandannas.
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Groomer to Groomer • Vol 35 Ed 3• March 2016
I have a basket of material for bandannas. Oh, and new puppies go home with a squeaky toy!” Pet safe nail polish or nail caps can be used to coordinate with the bows and bandannas. If you make your own bows and bandannas, you might even order ribbon and bandanna material that is personalized with your salon name or logo. Many stylists and salons have finishing touches that are a ‘signature item’ for them. “I get bling mesh in a huge variety of colors and designs. The elastic makes it easy to slide over their heads,” shares Kim Geidel of Barking Beauties. “A lost dog was found by animal control, and because it had one of my pearl bling necklets on, someone recognized that it had to be a Barking Beauties client. The pet was quickly reunited with its owner.” Some salons have a signature cologne that they put on every pet. Others let their clients choose from a variety of colognes and they offer
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special seasonal scents. Colognes could also be made available for purchase in your retail area, if you offer this. That way clients could keep their pets smelling their best in between grooming appointments. Finishing touches can go far beyond the bows. “Feather extensions are my most recent finishing touch,” says Krista Creekpaum, of Krista’s Grooming. “I get bags of feathers at the craft store, cut to size and glue two together. They are attached to the pet with a crimp bead. It’s durable, easy and quick, and can be washed with the dog at home.” Many pet parents like to bling up their pets with jewels and/or color. Jewels can add sparkle and a touch of elegance. They are affixed with pet safe adhesive. Body bling in the form of jeweled butterflies, flowers, ladybugs and more are available. Pet safe glitter or ‘fairy dust’ can give a little pizzazz to any pet. To complete the look you want, you can even apply larger than life faux eyelashes to the pets. Lots of pet parents are really enthusiastic about having color applied to their pets. Temporary color can be applied with pet safe blow pens, chalk, crème chalk pens, hair mascara, or hair crayons. If you are just starting to experiment with hair colors, you can begin by putting just a touch of color on the tail or ears. You can use stencils to place designs on short or long hair pets. As you become more confident, you can graduate to airbrushing colors on the pets and using permanent colors. Another super important finishing touch is one that will not cost you a penny. It’s the way that you present the finished pet to the client. When you call or text the owner to let them know that their
Finishing touches are more important than you think. Pet parents go wild about them and post endless photos of their pets on social media. Then, they rave about you and your salon to their friends. pet is done, do you sound like this: “Hi, your dog is done. The charge for today is $55 and we close at five o’clock. Bye.” If you are smart, your call or text will sound more like this: “Hi, this is Karen from Best Pet Grooming. Your dear, little Suzie is finished with her makeover, and now the cutest pup in the world is ready to be picked up. She can’t wait to show off her gorgeous new blinged-up hairdo to everyone!”
When the owners arrive at your salon, make giving them their pet as special as if they were receiving a prestigious award. Say something like, “Here he is...the most purrfect kitty in the world! Doesn’t Mr. Whiskers look spectacular? And, how about those jazzy bows and matching nail caps?” This is the time to make your client feel like their pet is the most important one that you groom - because, at that moment,
it is! Finishing touches are more important than you think. Pet parents go wild about them and post endless photos of their pets on social media. Then, they rave about you and your salon to their friends. Make every visit to your salon unforgettable. Add some new finishing touches to the pets that you groom. Give their owners plenty to talk about! ✂
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BEHAVIOR CLIPS
by Gary Wilkes
STEPS
to
HOUSETRAINING
SUCCESS THE BACKGROUND: Once, at the Everett Animal Shelter in Everett, Washington, we got in about twenty 12-week-old German Shepherd pups at the same time. I think they were seized from a breeder but the source really isn’t important. We put them in two sideby-side kennels. Five minutes later, the floors of the kennels were sloppy with pee and poop and the puppies were rolling and mock-fighting in the ooze. We dutifully switched them to two other kennels so we could clean up their mess. We intended to bathe them as soon as we could. That was a stupid thought. Five minutes into their next kennels they looked exactly like the first two. We moved them back to the now clean kennels. Repeat.
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They had absolutely no concept that pee and poop were at all things to be avoided. A lot of people say that a dog won’t soil where it sleeps. I have my doubts. I did see something odd, however. The puppies would break off play and stand stock still for a second, move a foot or two away from the fence and pee or poop. I didn’t know what to make of that at the time. BACKGROUND PART 2: A few months later I was called to a house where a woman had died. She was elderly and a former conformation exhibiter. In a sealed bedroom she had 19 purebred Cocker Spaniels in crates stacked two deep. I had to borrow oxygen from the EMT’s to be able to remove the dogs.
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The ammonia was at toxic levels. (I also made the mistake of having a conversation with the deceased. She was sitting in a chair perfectly still. The firefighters had a good laugh over my speech.) I took the dogs to our kennels and saw a repeat of the behavior of the German Shepherd pups. These dogs would get a funny look on their faces, move a short distance and pee and poop. They also had no problem with pee and feces. It was all over them in ten minutes. ONE SOURCE FOR THE PROBLEM: There is a connecting thread here. Both sets of dogs spent a good portion of their lives in an area that had no separate potty area. The pups of both groups we raised in whelping boxes. Whelping boxes are designed
It doesn’t matter that they aren’t supposed to do that, it’s a problem that eventually needs to be fixed or the owners may decide to get a different dog. to give relief to a mother dog who is being chewed unmercifully by nursing puppies. When the mom leaves, the puppies attempt to follow. That is what happens in the wild in a den. In a whelping box, they hit a brick wall. Then they pee and poop where they stand. If they have any tendency toward eliminating other than where they sleep, they can only move away from where they are when they feel the need to go. That means they will have to sleep in the pee and poop of their litter mates. They soon lose any
concern over stepping in or rolling in a soiled world. Note: About half of the German Shepherd pups were adopted. All of the Cocker Spaniels were adopted because they were gorgeous and the local newspaper featured them. All of the Cockers were returned. Why? They couldn’t be housetrained. While common knowledge suggests that dogs do have some sense of cleanliness, it doesn’t really matter if you or your clients have one that doesn’t. The same is true of dogs that pee and poop in their
crates. It doesn’t matter that they aren’t supposed to do that; it’s a problem that eventually needs to be fixed or the owners may decide to get a different dog. In that light, I offer you my foundational formula for such a dog: FUNDAMENTALS: TEN STEPS TO SUCCESS Assume that a species that would ingest feces doesn’t mind stepping in it. Assume that your task is to create a behavior from scratch
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with no instincts to help you out. We know that the majority of dogs like food. Many dogs become insufferable beggars to get snacks and treats by looking as if they are starving. If a dog will freeze and wait for 20 minutes to get a scrap of your dinner, you have leverage over their behavior. The secret to housetraining a difficult dog is to correctly identify the task. This is best done with a clicker. It marks a single instant in time and denotes ‘end of behavior’. Yes, you can say “good boy” if you want. It will work, but it will take longer to connect the right behavior to the consequence. The goal is to mark the instant the last drop of pee or poop hits the ground with the
click. Then shove a food treat into the dog’s mouth. Do not make noise or chant “go potty” while the dog is thinking about peeing or pooping. Keep your mouth shut. Use a single door (at first) as the exit connected with the potty area. Take the dog to the potty area and move around a little. Moving their muscles will speed up the sensations connected to elimination. Pick a surface that makes sense. If you have grass or gravel, pick one surface and stick with it. If you need to use a leash at first, do so. If the dog won’t go when it is on leash, get some temporary fencing at a home improvement store and block off part of your yard.
If the dog does not soil its crate, use that to create periods where A) You don’t have to watch the dog constantly and B) The dog has no opportunity to make a mess in the house. Pick times when the dog is most likely to eliminate – after eating, drinking, sleeping or playing. Click and treat every time the dog pees or poops. When the behavior starts to be predictable, start saying “hurry up” or “go potty” BEFORE the dog does the behavior. You are initially just guessing. Only say the phrase once. Practically speaking, it is going to take a couple months before the phrase starts to trigger the behavior. Just stick with the program. It will pay off in the future.
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Ignore accidents. The worst thing you can do is scold a dog for having an accident in front of you. This will cause the dog to
distrust your presence when it must eliminate. The most common result is a dog that sneaks off and pees in your absence.
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Repeat, repeat, repeat. Don’t change this pattern. Always have a clicker and treats available. Put them in a sealed container outdoors. Difficult dogs don’t get housetrained overnight. They get housetrained over the long haul. Remember, you are working with a dog that doesn’t care about where it pees and poops. THE GOAL: The goal of any housetraining program is simple. You have to create a passion for peeing and pooping in a specific place or on a specific texture. All thoughts need to revolve around that goal. The specific actions aren’t that tough. Sticking to the program is essential. You are trying to create something from nothing. The outcome may mean the difference between a client keeping their dog or not. It’s worth the effort. ✂
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LUCY LAB
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Groomer to Groomer • Vol 35 Ed 3• March 2016
utting a tiger in your tank, or at least the back seat of your vehicle, is exactly what this particular client of mine decided to do. As a surprise birthday gift for her adult son, who is a fan of Auburn University, she decided to have me dye her son’s yellow Labrador Retriever, Lucy to resemble a tiger. The results have been - to say the least - “Traffic Stopping”. As they were making the drive home to another state, a lady pulled up beside them at a rest stop gas station just to look at the dog. Laughing, she told them she was so happy and relieved to see the tiger dog. She thought she was going to have to punish her young child for telling lies when he kept insisting he saw a tiger in the SUV! Lucy began her tiger transfor-
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boy e E by Dawn Om color.com www.queenof
mation with a visit to my salon and grooming table. I already knew that I would need to mix the colors to get the shade I was looking for. I did not want this to be as bright orange as the product would be straight out of the bottle, so I deepened the orange dye by adding red to the mix. When you are mixing color, be sure to keep up with the ratio so that you will be consistent should you need to mix more as you go. Fig 1) I then free handed the color mixture over the top of Lucy’s head and face using a combination of small dye applicators and paint brushes, taking care not to get any dye near her eyes. Fig 2) Moving on to the body, I brushed the mixture onto the top of the coat in the direction the coat lays using a large application brush. I did
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not try to saturate the dye all the way to the skin. I wanted a more natural looking tiger rather than a bright orange one and the undercoat would just suck up the dye and be very bright if I did. Fig 3) Once all the orange/red dye was applied to the body, head, and tail in the desired areas, it was time for our Lucy to kick back and relax on the grooming table while waiting about 25 minutes for the dye to set. Fig 4) To save time on this dye job and shorten the session for Lucy, I mixed up the black dye and hand painted the black tiger stripes right over the orange dye without first rinsing the orange hair color. l knew this rich black would cover her hair texture and also pull the look together. This process took about 20 minutes, after a processing time of an additional 25 minutes. The dog was then rinsed, bathed, and dried. Lucy became the talk of the town and a true traffic stopper! You might say she's the cat’s meow. ✂
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with Every Grooming Pet E by Melanie Haber e
C
heck-in, wash, dry, clip, check-out. Seems like every work day can be a fast-paced and hectic experience for you and your grooming pets. Many times it can even be difficult to remember the exact interaction with each pet because you are in such a hurry. Trends have changed though, many of our grooming clients are expecting their pet to receive a full-on spa experience, the same as what they would get when visiting a human spa. In their minds they visualize their beloved pet being placed on a satin cushion feeling the absolute joy of a leisurely massage followed by a luxury soak with a bubbler and warmed
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towels awaiting them. We all know that, in all honesty, we just need to get things done and don’t have time for that! But times are changing and many groomers have decided to take the grooming experience to the next level and become competitive with spa practices that make more money per pet with fewer clients per day. They work smarter, not harder. But how do they do this? One thing I have found when I get the pleasure of working and talking with groomers of this caliber is that it seems to come natural to them. They actually adore the dogs that come through their doors. They
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seem to have a complete relationship with these four-legged dolls that they only see once every 6-8 weeks. You never see these pets “put on the brakes” at the front door when entering; they fly through the threshold and greet their groomer with love and affection. While this may come naturally to some dogs, you certainly don’t see it with EVERY dog. So, what do these beloved groomers do to be rewarded with this many loving and cooperative pets? It is quite simple; they make sure that everything the pet experiences comes from a positive and gentle interaction. They are empathetic to the pet’s situation and put
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Even if you are in a hurry, you can still be really gentle with the pet during bath time. During the bathing process, you can really use this time to connect with the pet. themselves in a position of thinking about and understanding what the pet is going through. From start to finish, these amazing ladies and gentleman think about the impact of their attitude, their treatment, their smell, their touch, their products, and the atmosphere from a pet’s point-of-view. To learn how to do this, first set your personal positive tone. A pet can pick up on a person’s feelings very quickly and will reflect them. This is bad news if you are in a bad mood; pets pick up on this and can be negatively impacted. The good
news is this works if you are in a positive mood too. And don’t fool yourself, talking nicely and smiling doesn’t fool a pet when it comes to reading body language and scent. If you are genuinely calm, relaxed, and happy, it will help the pet relax. Second, it is important to note that you can impact a pet’s perception in your treatment of them during the bathing and scissoring process. Even if you are in a hurry, you can still be really gentle with the pet during bath time. During the bathing process, you can really use this time to connect with the pet.
This is a very intimate experience that you share one-on-one with the pet because you are laying your hands on and interacting at a basic level through TOUCH. This is when your relationship of love and trust really begins. Connecting with the pet from head-totoe passes your energy (negative and positive) to the pet. This is the time you are able to learn where the pet allows you to touch them, how to respect the areas of their body they are sensitive to, and if there are any abnormalities, lumps, bumps or painful areas on the body. When a pet feels the safety
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of your touch, an intimate trust begins. Bathing is also the perfect time to offer a soothing massage while passing the shampoos and conditioners through the pet’s coat. Since it can take 5-10 minutes for a shampoo and conditioner to do their jobs properly, this gives you the opportunity to spend time with the pet on a basic level and time for the bond to develop. While doing table work, it is important to be available to scissor from start to finish without moving the pet on and off of the table excessively. Every time a pet is taken off of the table it goes through a plethora of feelings. They think they are finished, they think they are going home, they think they can finally relax from standing etc… Now imagine feeling all of that and then being placed back on the table.
At one time, our spa had been experiencing a huge amount of interruptions during checkins and check-outs and the pets were showing signs of anxiety, confusion, and some displaying physical responses like diarrhea or inappropriate urination. By simply waiting to start the grooming process until all check-ins were in and assigning one person a day to do all the check-outs, it decreased the negativity in the atmosphere tremendously. Just the simple act of refraining from putting the same dog on and off of the table several times made the pet trust the groomer’s actions instead of being confused by them. Next, take time to think about smells. A dog relies on his sense of smell to interpret the world, in much the same way as people depend on their sight. The part of
the dog's brain that is dedicated to investigating smells is actually 40 times larger than that of a human. It's been estimated that dogs can identify smells somewhere between 1,000 to 10,000 times better than humans can. This being said, what do you smell like? What does your spa smell like? What do your products smell like? One wrong smell can make or break a bond with a dog. Make sure you have a change of clothes/apron in case of a potty or anal gland accident. Wash your hands between handling pets. Make sure your spa is clean and doesn’t smell like hundreds of dogs or molds and mildews. Use inoffensive smelling products that are gentle. Wash your towels each time for smell and health reasons. Some groomers may take short cuts and just dry their towels in between dogs rather than
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run them through a wash thinking that the pet being dried was clean anyway. However, just drying a wet towel does not remove the odors of the other pets and it can also potentially pass disease and illness between pets. Also, it is important to take the time to determine the least smelly cleaning products and laundry detergents too. Now let’s talk more about touch. While we discussed how to have a loving interaction during bath time, let’s think about how touching the pet at other times can create a bond. Always offer a gentle hand for sniffing first, don’t just grab the pet, tug it around or toss it in and out of the cage. During human interactions, we practice politeness through handshakes, giving way and respecting each other’s space. This holds true for human-dog interactions too. Introductory, smooth, steady
movements while touching helps keep the pets calm instead of quick jerky movements that put a pet on guard. Practice polite interactions with the pets even when speaking to them. Sometimes it can get pretty crowded by the dog gate in our spa and I find myself, to the laughter of others, politely saying, “May I pass through please?” Rarely do the dogs move for me but it enforces a level of respect for the pets in our care and sets the stage for a courteous physical communication when I have to touch the pets to move them as I pass. Treating pets with this level of respect while greeting them, speaking to them, and touching them can increase your chance of building a strong bond. Finally, create a loving atmosphere that emphasizes TRUST and SAFETY, from the pet’s perspective. Ever wonder what a dog experiences
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while at the groomers? Once our spa director was training the staff on handling fearful dogs and she did a video from a dog’s perspective two feet off the floor. She walked around with a camera lowered with a dog’s picture on it and instructed everyone to act like it was a real dog from front door to back door. It was amazing to see how many hands, feet and faces were shoved into the face of our “dog.” Also seeing the venue from the floor up showed us how clean or not our facility was. And how many potentially dangerous tiny things could be consumed, licked, or touched by a nose. I can only imagine what it would have been like if we could have recorded smells too. We learned what it was like from the other side of the cage, with noise, dryers, shouting, laughing, and barking. It really gave us an empathic view from the pet’s perspective. Now pets have a much different experience with soothing music, calm voices, gentle dryers, and exceptionally clean facilities. We also use D.A.P. diffuser plugins that release a synthetic mother dog hormone in the air that instills the same feeling of well-being that puppies experience when nursing. Talk about building a loving bond! There are many more ways you can create a unique loving bond with each grooming pet, outside of these suggestions, but it all starts with you. Developing the ability to empathize with every pet’s perception gives you the insight to provide the loving experience every grooming pet deserves. ✂
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DEMYSTIFYING
GROOMER PAY E by Khris Batts e
G
roomer pay is a polarizing and well-debated subject in the pet service industry. Visit any social media outlet frequented by groomers and you will find the industry seems polarized. Groomers, shop owners, and even tax advisers are at odds with one another meanwhile the clients are unaware of the looming controversy behind the scenes.
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Sweeping changes and reform in how pet stylists/groomers are compensated for their work has begun. To fully understand the issue and the reason for controversy, it is helpful to review the various methods which groomers were historically compensated for their work. There are three basic ways which groomers have been traditionally
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compensated. The independent contractor (IC) method was the most widely used method and is deeply ingrained into the foundation of the industry. Beginning in the late 1970’s and early 1980’s, the pet entered a new phase in the american (and international) household; the need for pet grooming services became more constant and an industry was born. Traditionally, grooming services
Traditionally, grooming services were offered at boarding kennels and veterinarian offices as a necessity and an additional revenue source. were offered at boarding kennels and veterinarian offices as a necessity and an additional revenue source. Due to previous standards in taxation, insurance, and employee codes, it was both beneficial and fiscally desirable to hire a groomer as an independent contractor. The hosting business did not provide regular wage, workers compensation, benefits, or share taxation burden with the groomer IC. Groomer IC’s were compensated based upon a predetermined percentage of their
work. Those commissions varied widely throughout the industry with percentages typically ranging from 30-70%. As the pet owning public’s demand for services grew, standalone grooming shops began to open and the burgeoning pet industry was well on its way to the American Pet Products Association’s staggering estimate of over 60 billion dollars in pet expenditures in 2015. For those business owners, hiring groomers as independent contractors became the
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normal way to compensate for the work completed. As either hosting business owners or the groomers themselves began to look for different ways to maneuver the changing landscape of business ownership, insurance pitfalls, and the ever-present authority of the IRS, the option of booth/table renting became another consideration. Based upon a similar concept from the beauty and salon industry, the groomer operated as a complete and separate entity from
Groomer to Groomer • Vol 35 Ed 3 • March 2016
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Ignorance of the law is not an acceptable defense of the violation of running a business illegally. the hosting business and merely utilized the premises to conduct their business. Basically the booth renter became a sublet within the existing business. Enter more regulation and stricter definition of the roles of the parties who participate in this business arrangement. Today, this has become perhaps the most difficult relationship for the involved parties to create and manage legally within the jurisdictions of respective federal, state, and local government entities. The final option for compensation is for the groomer to become an employee of the hosting Pet Service business. The employer/employee relationship is the most desirous for the entities which regulate employment as they can ensure that proper taxation occurs, employees
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Groomer to Groomer • Vol 35 Ed 3• March 2016
are working in safe and insured environments, and employees have adequate benefits provided in accordance with established guidelines. The weight of the relationship shifts from the individual to the business owner. And that is where the controversy begins. It is more expensive for companies to employ persons than to farm out the work with IC’s. It does not allow IC’s to avoid taxation or opt out of purchasing their own insurance policies, their own advertising, or their own company infrastructure. The groomer compensation issues that have arisen as the IRS has enacted sweeping legislation are not going away. Ignorance of the law is not an acceptable defense of the violation of running a business
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illegally. The IRS has provided many resources so that groomers and business owners alike can become educated and choose to conduct their operations legally. The IRS 20 Factor Test is a simple way to self-diagnose the correct relationship between a business and a person providing the services. It’s time that every pet owner begins to ask if their chosen pet service provider is operating legally. The well-being of the people who take care of pets should be a concern of the customer; if someone is willing to operate their business or conduct illegally, are they the right choice for your pet? It’s time that every Groomer accepts that the reform has been created by the richness and success of the industry; it was inevitable that the organization would follow. It’s time that every business owner chooses to become educated. Professionalism should go hand in hand with success and prosperity. ✂ Khris Batts has been involved in the Pet Services industry since the early 1990’s. She has owned grooming shops, boarding kennels, and obedience training schools and is a Certified AKC Canine Good Citizen Evaluator. She is the co-founder of See Spot Grooming & Daycare which currently operates 3 locations in 2 states. Her vision has led her to create a Groomer - centric company which provides education, a positive work atmosphere, and benefits for all Spots. She owns and competes in a variety of events with Wirehaired Vizslas including dock diving and obedience.
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WEBSITE 000
SECURITY E by Mary Oquendo e
I
set my free security plug-in to alert me whenever someone tried to hack into my website. I would get the occasional notice so it wasn’t annoying, until one night there was over 30 alerts. My phone dinged all night long. The free plug-in I installed would lock out a user after 20 failed attempts. That means there were over 600 attempts at logging on to my website. And that’s hardly unusual. Most websites are subject to hacking. You may not even realize your site has been compromised and malware has been installed. Malware is software or code that is embedded into the files of your website and is designed to disable or spy on your site, log keystrokes, install links,
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Groomer to Groomer • Vol 35 Ed 3• March 2016
Most websites are subject to hacking. You may not even realize your site has been compromised and malware has been installed. and retrieve sensitive data such as passwords, client emails, and financial information. If your site appears untouched, why should you care? Because search engines such as Google and Yahoo will blacklist a website if it is infected with malware. Blacklisting means that the search engines put your website on page 100 of a search or place a warning
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notice on the search listing that your website may be compromised. Why do hackers hack? 1. Malicious competitors, disgruntled ex-employees, or bored teenagers looking to disrupt your business. 2. To obtain financial information for identify theft and email lists for phishing. Phishing is when emails are sent to appear as if
Blacklisting means that the search engines put your website on page 100 of a search or place a warning notice on the search listing that your website may be compromised. coming from a legitimate company asking for account information. In addition to phishing, as most emails are sent in HTML code rather than plain text, even opening an email may result in viruses and other forms of malware that may taint your computer. That’s due to a hacker intentionally adding an infected hyperlink embedded in any graphics in the email. That hyperlink automatically opens to the internet and may start the download of viruses or malware. In your email control panel, you may be
able to change the settings from HTML to plain text. https://www.us-cert.gov/ publications/virus-basics 3. They want your host internet server to conduct business without it being tied to them. Hackers are looking to hide their identity. Most cheaper hosting sites do not dedicate a server to your particular website. You share the server with hundreds of other websites. While it keeps the cost down, your website is located on a busy highway instead of a private road. Private servers usually run at least
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$50 a month or more. 4. Install hyperlinks to their business. You may not even see them, but anytime someone visits your website, the search engines pick up the links, which improves the ranking of the hyperlinked site. This is why Google and Yahoo are now penalizing websites that have an excessive number of embedded hyperlinks that are not related to your business. 5. Embed viruses or malware on your computer and website that record your keystrokes or even have
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the ability to transfer a virus onto the computer of your website visitor. 6. Steal your images. Images are very easy to lift off of a website.
3. Google Analytics can check for malware as well if you have set up an account and installed the tracking number onto your site.
How can you check to see if your site has been compromised? 1. To check for stolen images, go to http://images.google.com. In the search bar is an icon of a camera. Click on the camera and the option to upload or paste an image appears. Once you add your photo click the search image button. Everywhere that photo appears will show up in the search results. 2. A free site to check if your website has malware is www.quttera. com. If your website is infected, there are service providers that can help you. You could start with recommendations from your website hosting company or friends.
What can you do to prevent your website from being compromised? 1. Do not open emails from unknown sources and be wary of unexpected emails from friends. 2. Install firewalls or other computer security software from reputable companies. 3. Update, update, update. The reason for most computer, phone, website, and plug-in updates are due to security weaknesses. It does not take long for hackers to find holes and exploit them. 4. As shared servers can impact your website, use reliable hosts. Cheaper is not always better.
5. Keep plug-ins and widgets to a minimum on your website and only install them from reputable sources. Read the reviews and visit their websites. 6. Install a recommended security plug-in or program for your website. There are free and paid versions of most applications. I upgraded to the paid program after my phone dinged all night long. Paid programs have more options. I now have login attempts set at 5 instead of 20. “When it comes to website security, don’t cut corners or look for deals. This is the biggest investment I’ve made in my business and it was worth every penny when my site was hacked. There was no downtime and I didn’t lose my work. Considering what I gained, this investment is priceless.” — Kimberly Gauthier, Dog Nutrition Blogger for Keep the Tail Wagging
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7. Back up your website. You can do this yourself as Adam Lohr does for Barkleigh Productions. ”We take protecting our data very seriously and take a few different precautions in case of a computer failure or if something would happen to the building. We do a daily backup that is stored in the office in a fire proof safe and then at least once a week we do a secondary back up that is stored in a separate off site location. Much of our data that we have complied over the years is only stored electronically so we need to make sure that we take precautions to protect it.” — Adam Lohr, Barkleigh Productions There are backup service providers who will do this for you and store your backups. However, choose carefully. If the provider goes out of business, you may lose access to your files. For all three of my websites, I use a
free plug-in that backs up the entire site (not just the database) to my Dropbox account. In addition, I use a paid service for my larger website that backs up to my provider’s cloud service. A lot of hard work and time goes into designing and maintaining a website, you want an easy way to recover and upload all your hard work back to the server should it become necessary. 8. Do not use obvious user names such as admin or your email. 9. Passwords should be at least 8 digits with all sorts of capital letters, numbers, and symbols. There are services that will remember your crazy password such as LastPass. Passwords should not be the names of your pets, date of births, mother’s maiden name, or any word or phrase that can be found in a dictionary. Here is an easy way to make a complicated password
by converting a sentence. I’ll convert Let’s Go Fido to L3t^$G0F!d0 by using similar numbers or symbols to replace the letters. This password now has 11 digits with 3 numbers, 3 capital letters, 3 symbols, and 2 lowercase letters. 10. Log out of shared computers and delete inactive users and exemployees. Hackers do not want to spend a lot of time trying to get into your website. They have thousands of sites to choose from. Do not make it easy for them. If they have to work at it, most hackers will move on to easier quarry and leave your site unaffected and thereby not blacklisted by Google and Yahoo. Pew Internet Data states that over 3.5 million people use search engines looking for products and services every single day. So where on the search list do you want your business featured: Page 1 or Page 100? ✂
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ASK THE
GROOMING TUTOR by Michell Evans
INCLEMENT
WEATHER EMPLOYEE BLUNDERS
H
i Judy. Your job is to insure the safety of your employees and customers of the two and four legged varieties. There is no reason to risk the safety of your employees and customers for a pet’s bath and/or haircut. I suggest watching the weather. Now that you can see what the weather is doing on your tablet, phone, TV and transistor radio all at the same time, it is easy to get updates in real time. Watch the news for school closures and
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“
“
We recently had a few episodes of inclement weather, flooding followed by snow and ice storms. As a salon owner, how do you choose whether to stay open or not during these events? JUDY B.
delays. They are good guides for safety. Know your responsibilities as to the clean-up and management of snow and ice. If you rent or lease your landlord may be responsible. Read your contract. If you own, you and you alone, are responsible for making the parking and walkway of your establishment safe. You may need to hire a service to plow the snow depending on your climate. Shoveling and sanding are your safest bets for the walkways. Salt
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can be helpful but it can be irritating to dog paws and bad for the environment. Make sure that you have done all you can to avoid a slip-and-fall accident at least one hour before you expect your first client. This might mean that you open two hours late, at noon, or not at all. Have a sign for your lobby explaining that the floors are slippery when wet and make sure that you have good liability insurance. It is very important that your employees stay safe and un-injured
Calendar full. Clients (and their furry friends) managed. Employees scheduled. Spending more time doing what you love?
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It is very important that your employees stay safe and un-injured so that when you are able to open you have someone to do the work. Do not worry about lost income. so that when you are able to open you have someone to do the work. Do not worry about lost income. Most of the customers are going to re-schedule anyway. And remember, a snow day for a groomer just means that the next three days are going to be long, very long. Here’s to sunshine!
is a receptionist/groomer assistant. She has more contact with the clients than I do. The problem is, she is not very good at her job. She needs direction constantly, she “forgets” to do the things that she is told, and she has a hard time communicating the prices and pick up times to the clients with any degree of confidence. I have looked into possible training programs for her but my small business does not really have the resources to pay for that. I am having a hard time firing her but she is costing my business money. Sincerely, Sandy W.
Dear Michell, I own a small grooming salon. I have an employee who is loved by my clients and groomers, enjoys her job very much, always shows up on time and is flexible about her schedule. She
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Oh Sandy, this is always a tough situation. As an owner, every decision you face has an impact on each person who makes their living from your small business. Sometimes your job as the owner is to determine the needs of the many over the needs of one. Here is my suggestion: Have a meeting with the employee. In this meeting, ask the employee for a list of 3 reasonable things that you could provide to help them be more productive and confident. In turn, ask them for a list of 3 things that they could do. Give them 30 days to utilize these 6
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things. By the end of that time period you should have a clearer direction for this person’s role, or not, in your business. You may not want to tell the employee about the 30 days. This may feel like a threat and rather than being effective it may make things worse. Examples of things you could provide; a clutter free workspace, a certain lunch break time, weekly meetings to discuss successes and challenges of the week, incentives for add-on services sold. Examples of things the employee could provide; self-affirmations in the mirror every morning before work, a daily task list, scripts to practice the sale of add on services, maintain a well-organized workspace. Always be sure to document these discussions and your procedures
in handling the issues and always know your state’s laws for firing an employee. This 30 day plan gives you the time to look for a replacement. If, after the 30 days, they revert back to old behaviors you will have to decide if you will continue to employ them. If they successfully maintain better job performance you can repeat this 30 day improvement process. Firing someone is never easy. Keep in mind that this person is not thriving in your environment. It may very well be that they need a new one to truly enjoy themselves. Take care. ✂ I am a multi-Best-In-Show and BestAll-Around groomer. I am the recipient of many Barkleigh Honors Awards. I am a Silver and Gold medalist for GroomTeam USA. I am the winner of Show Dog Groomer of the Year. I am an educator for andis Clipper Company.
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I have been teaching as The Grooming Tutor since 2000. And I groom to make a living, just like you. Please send questions to michell@groomingtutor.com
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Training & Hiring
PERSONS
WITH DISABILITIES E by Jennifer Bishop-Jenkins ICMGe
T
he therapeutic value of people with disabilities working with dogs is well established. Therapy dogs in hospitals and nursing homes have scientifically documented positive returns in health and well-being benefits; children struggling in schools learning to read have much better outcomes when they read to a dog; service dogs can literally be life-savers for their handlers. Studies with veterans have demonstrated that there are even health benefits for the trainers that work assisting people with disabilities to work with a dog. Our society’s almost universal embrace of the benefits of people with disabilities working with dogs, beneficial for both the dogs and the people, has been one of the most elevating and transformative discoveries of modern time.
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A NEW ERA We are living in a new era of higher consciousness about the human-dog bond, where even federal law in the Americans With Disabilities Act (ADA) protects the special role that only dogs play; an era where our culture has begun to truly internalize that special relationship that has so profoundly affected the evolution of both species for thousands of years. The grooming industry has surely benefited from this elevated consciousness about the beneficial nature of the human-dog relationship. Groomers and grooming schools can build on and enhance this new awareness, and can make substantial contributions in return that benefit dogs and persons with disabilities, as well as ourselves and our businesses. We can do this by being deliberate in our efforts to include persons with
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disabilities when we consider who to train and hire. MUTUALLY BENEFICIAL We are all aware of reported shortages in numbers of skilled groomers or bathers and groomer assistants in our industry. Grooming is, after all, very hard work that requires significant training, extraordinary patience in working with live animals in sometimes stressful situations, and often for a paycheck less than we know we deserve. My commitment to open some slots in my grooming school, and to do some hiring of persons with disabilities, grew after a family member developed a psychological disability. A lot of doors were closed for her and vocational training options were extremely limited. Her love of animals inspired me to add into my
B-AIR
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Today we all can provide help to each other in an era where ignorance and stigma are being washed away with new understandings about what is possible. business a way that I could be helpful. While clearly some disabilities would exempt someone from being able to complete the entire task of grooming dogs, I have since found that the people with disabilities that I have trained at my grooming school and hired in my grooming shop, who had fewer choices in fields of work that were open to them, were that much harder working. They were also sometimes more appreciative of the chance to prove themselves when they did get meaningful work. I have observed that these members of my team are not as focused on what rate of pay they receive
but more focused on the privilege and joy of the work itself. Citing the groomer/bather supply shortage, even international training programs such as PetsAustralia.org recruit and advertise openly encouraging persons with a disability not to be discouraged from trying some aspects of a pet grooming career. Not everyone can be a groomer or groomer assistant obviously, no matter what their abilities or possible disabilities. After working for decades as a professional teacher in public and private high schools, with all the attendant special education
training, and after decades as a Master Groomer, I have begun to develop helpful guidelines to assist in matching candidates for jobs in the grooming field. SAFETY FIRST Any person wishing to work in pet grooming must be willing and able to work with live animals safely, calmly, and patiently. The tools we use in grooming can be sharp and dangerous, so the same standards apply. Any consideration of the potential of any person with a disability must begin and end with their ability to be safe with the animals, the tools, and themselves. There are many types of disabilities affecting physical, mental, and emotional functioning. Often people may present to you with several diagnoses, and sometimes they may not present to you at all - they may certainly choose to keep their disabilities private. Top groomers in our industry have had to hide their disabilities and heroically struggle alone. Today we all can provide help to each other in an era where ignorance and stigma are being washed away with new understandings about what is possible. LEARNING AND GROWTH People who have some form of cognitive or developmental disability may still be able to learn how to be very helpful in a grooming business. Some that thrive only with a reliable and well-ordered schedule may not be able to comfortably adapt to the
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10
TOP FOR 2015
1 Lindsey Dicken 2 Mackensie Murphy 3 Victor Rosado 4 Veronica Frosch 5 Anne Francis 6 Jared Lane 7 Amanda Zeller 8 Kelly Knight 9 Karen Tucker 10 Cat Opson
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I have been struck by the commitment and skills of the hardworking professionals in support positions that have come to my business to aid in the transition of the person with a disability to work in the grooming profession. flexibility and even chaos sometimes present in a busy grooming shop. But the most important criteria to address early on is their ability to retain what they learn from day to day. Grooming is a complex skill that requires any trainee to acquire first the basics, and then build on that with increasingly technical proficiency. If a person with a disability is interested in working with you, they will often have expert professionals that have assisted them in their schooling or their transition to more independent living. These professionals should be able to help you honestly assess if the learning and growth necessary to the job will be possible. Even a person confined to a wheelchair whose hands work well can learn to cut hair, as long as they have assistance in bathing dogs and moving them around. RESOURCES AVAILABLE I have been struck by the commitment and skills of the hardworking professionals in support positions that have come to my business to aid in the transition of the person with a disability to work in the grooming profession. One such program is Total Link To The Community (www.totallink2.org) in Northbrook, Illinois. They provided staff regularly to help a trainee named Lindsey who is now a part time employee. Total Link staff developed
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written and visual organizational charts as she trained to staff our indoor doggie playcare. They helped translate expert books on the subject to clearer language. They supervised her developing a comfortable routine. They stayed in the picture for months, even after she began to work more independently, and they are still available to step in at a moment’s notice if I have an issue. Another area program provided a sign language interpreter to a student with hearing loss. Be sure to ask these experts during the transition training about what financial arrangements or regulations are applicable. It may be beneficial to some receiving government assistance to find meaningful work as a volunteer. If a potential student or trainee with a disability has come from high school in recent years then you may be able to examine a copy of their IEP (Individualized Education Plan) or their 504 Plan. These carefully prepared documents could give you insights into what will and will not work for your trainee. WHAT THEY CAN DO The focus should be on what they can do - not what they can’t. Not every attempt will be successful, but that is true for all people in all types of jobs. If cutting hair is not an option, their ability to dry a dog may be adequate and helpful. Since drying
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dogs can sometimes be one of the time-consuming aspects of a groom, being able to have help to blow dry dogs for several hours a day is still a very marketable skill, freeing the groomer to cut more hair. If grooming or bathing is not an option, perhaps they can assist in a Doggie Daycare or a Boarding Kennel. Some can learn to do Canine Massage. Love Fur Dogs is richly blessed to have monthly visits from one of the most respected canine masseuses in the Chicagoland area - Katie Mehrtens of The Right Spot for Pets. The dogs take no notice of the fact that Katie is legally blind and she has done a great deal of good for the health of the fortunate dogs in her care. Groomers are always looking for help, and people with disabilities are always looking for meaningful activity. While it can require a little extra patience, it can be a win-win relationship for all concerned.✂ Jennifer Bishop-Jenkins, ICMG, is owner of Love Fur Dogs in Glencoe, Illinois. She runs the Train To Groom program (www.traintogroom.com) in her state of the art facility. Jennifer is the “Ask the Groomer” columnist in Tails magazine and was named Best Dog Groomer 2015 in Chicagoland by Chicago Magazine and the Chicago Tribune.
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GROOMER STORIES
#GROOMERSTORIES
GROOMING IS A COM E FOR G EN ES IS C U EN E by Me lis sa Vi era e
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H
aving a career that is fulfilling, and that allows her to be creative is a dream come true for Genesis Cuen. An animal lover since childhood, the now 25-year-old groomer has found a career that she is passionate about after being unhappy with previous pursuits. In 2012, Cuen was working in a bank while studying dance at Scottsdale Community College in Arizona. She realized that working in a bank was not a fulfilling career for her, so she began exploring other options. “I have always loved animals since I was a child, but I was never allowed to have any”, says Cuen. “When I left the bank I wrote a list of possible careers involving animals, and grooming was one of them”. After talking to several groomers that she knew and doing further research, Cuen decided that grooming might be the right career for her. She left her bank job to start out as a bather, and has never looked back. Being bit by a Shiba Inu just three days into the job did not scare Cuen away. She had found a job that she loved, and before she knew it Cuen had mastered bathing and was ready to learn more. Cuen and three others who were being trained at the same time stood around a poodle mix that they would groom together in their grooming academy. This would be Cuen’s first groom, and even though working with that many other groomers was slightly distracting, Cuen remembers being excited about the experience. Cuen now owns and operates “Dog Lady Grooming” in Manhattan, New York. When she is not busy grooming dogs and running her business, Cuen enjoys performing
through singing, dancing, and acting, along with spending time with her friends and boyfriend. Cuen also enjoys the company of her pets which include a bearded dragon, two huskies, a Chihuahua, and a Chihuahua mix. Running a business is hard work, but Cuen strives to find balance with her personal and work life. “I like going on bike rides, taking dance class, or shopping. I try to make sure that I at least have one or two days off of work every week”, says Cuen. Being a performer and an artist means Cuen loves being able to express her artistic side, which grooming allows her to do. “I love practicing the breed standard looks, especially if it is a huge transformation”, says Cuen. “I also like experimenting with color whether it be dyes, airbrush art, or creative grooming in general.” A grooming career has many rewards that come along with the job, and for Cuen, being able to spend one-on-one time with her fourlegged clients is one of the best parts about grooming .“I like when dogs can separate the groomer from the actual grooming”, she explains. Cuen cherishes the unique bond that is developed with each individual animal she grooms. “Even if they are naughty at first, I’m always able to earn their trust”, says Cuen. One of Cuen’s goals is to help create a future of good grooming experiences for the dogs she grooms by teaching them grooming manners while she works on them. Although grooming is a dream job for Cuen, she also faces challenges. Working with a live animal on a time limit is hard work. Practicing being calm helps keep the grooming experience positive for the animals, and keeps stress levels low for the groomer too. “Truly controlling your mood and
stress level is key”, says Cuen. Keeping a positive attitude is important to Cuen especially for the sake of the pets. “Don’t ever force a dog to do anything that stresses them or you ask too much,” she advises. When Cuen needs support, wants to talk about new tools and products, or just wants to connect with others in the grooming field, there is not a shortage of inspiring groomers in the community. “I like the sense of community within the grooming industry. No other job is like ours,” says Cuen. For inspiration Cuen stays in touch with her previous boss who owns a salon that also provides dog walking and daycare in Arizona. She is also a member of the Facebook group “Grooming Smarter” where she follows and chats with other groomers. As she continues to grow and further build her business, Cuen appreciates the journey. She advises new groomers to “stick to it” even if learning the skills and handling techniques feels overwhelming at first. Cuen believes that it is important for groomers to connect, and share their
stories with each other because you never know when you might discover a new tool, learn a new technique, or meet someone whose story relates to your own. “There is always someone with a similar personal story, or something that has happened to them before that they can now help you with”, says Cuen. ✂
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BREAD & BUTTER GROOMING:
FAST & EASY PET TRIMS FOR THE SALON by Kathy Rose
AFTER
BEFORE
PET POMERANIAN PROFILE TRIM FIG. 1
T
he very thick double coat on a correctly coated Pomeranian can be difficult for the average pet owner to keep up with. This easy to execute pet style shortens up the profile while maintaining the
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FIG. 2 integrity of the breed. Preparation is integral to the outcome of the groom. These dense coats matt easily, so I recommend a quick brush out prior to the bath. If the coat is packed tightly, blow out
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FIG. 3 with a high velocity dryer prior to wetting. Poms can be prone to skin issues, so during the initial evaluation determine the appropriate shampoo to use. For skin and coat in good condition, use a clarifying shampoo
FIG. 4
FIG. 5
FIG. 6
FIG. 7
FIG. 8
FIG. 9
followed by conditioner. Blow the coat out thoroughly. Pad trimming, underwear, trimming of the whiskers and nails are also completed before the styling. Fig.1) Use a light skimming motion to remove the excess coat on the bottoms of the legs. Do not cut into the undercoat, just skim the longer guard hairs off. Fig.2) Use Thinning Shears or chunkers to blend up to the longer leg coat. Fig.3) Use Thinning Shears to shorten the leg furnishings and blend into the body coat. Fig.4) Trim the outer side coat to blend from the rear forward and upward towards the fore chest. Fig.5) Trim the long outer coat on the back of the upper thighs and around the rectum. Trim the underside of the tail close to the rectum. Fig.6) Blend the back of the upper thigh to the outer thigh, creating
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FIG. 10
FIG. 11
FIG. 12
FIG. 13
FIG. 14
FIG. 15
rounded hind quarters. Fig.7) With tail held down, continue shaping up onto the back to blend. Do not trim into the under coat. Fig.8) With the tail held up, shape the rear to accentuate the rear angulation and blend upward to the topline.
Fig.9) Continue blending the body forward to the shoulders, neck, and chest. Fig.10) Trim the long outer coat on the undercarriage to follow the natural underline of the dog. Follow this underline between the front legs and blend up onto the fore chest.
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Fig.11) Blend the chest from the undercarriage between the front legs up to the face. Fig.12) Blend the chest onto the shoulders and the sides of the neck. Fig.13) Use fine thinning shears to trim the ear edges. Trim straight across the top of the ear and then round the edges. The ears should not be a point. Fig.14) Blend the ears and the head so that the ears are not prominent. Fig.15) Round the face and blend the neck. This trim is a pet version of a breed profile Pomeranian trim. It is more sculpted and shorter than a show trim and works well for the pet owners that don’t want as much of a high maintenance trim, but still want the classic Pomeranian look. ✂
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TROPICLEAN® INTRODUCES LIFE BY TROPICLEAN, ULTRA CONCENTRATED SUPPLEMENTS FOR DOGS
TropiClean is excited to introduce their Probiotic, Immunity, Multivitamin, and Skin & Coat Supplements for your dog. The easy to hold, easy to pump bottle contains a 45+ day supply of uniquely fresh and natural ingredients. Each bottle contains a natural power-packed formula, properly stabilized with no artificial ingredients. With just a few pumps a day into their food dish (for every 10 lbs.), you can boost their immunity, provide a healthy skin & coat, support optimal nutrition and naturally help provide a healthy digestive system. Life by TropiClean is safe for all breeds and all stages. Each bottle contains TropiClean’s uniquely formulated VitaPact™, a mighty blend of vitamins, alongside fresh and natural ingredients, makes Life by TropiClean a fresh, natural solution for your pet. tropiclean.com
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CLASSIFIEDS CALL (717) 691-3388, EXT. 220 TO PLACE A CLASSIFIED.
BUSINESS FOR SALE
Call (717) 691-3388 ext 220 to place a Classified. Rates: 25 words or less – $50.00. Each additional word – $2.00 each. Classified ads must be prepaid. Call for issue deadlines. Agency Discounts Do Not Apply.
BLADES & SHARPENING “YOU NOW HAVE A BETTER CHOICE” We are groomers of 30+ years. Website has FREE videos and articles on equipment care. Steel Blades $5.00, Ceramic $6.00, Regular shears $5.00, convex $10. Certified for many shear brands. WAHL 5-N-1 blades refurbished (new parts, not sharpened) $10. Clipper repair #10 plus parts. Mail-in service has 48 hour turnaround, $5.00 RETURN SHIPPING ALL ORDERS, each order gets a CD_ROM and tip sheet. Website has all informatino. Est. 1995. Northern Tails Sharpening Inc, Mobile AL Call 251-232-5353 www.northerntails.com NEVER PAY RETAIL FOR YOUR PET GROOMING SHEARS! Buy at wholesale pricing. Where Quality & Value come together! 20 years in business. BucchelliShears.com
Well established Turn-key Grooming Business for sale. Fully equipped with Retail. Great Location. Large Clientele & growing. In Maryland - Price Reduction - call 301-824-3371 Northern Maine pet grooming business. Established 27 years at same leased location. Scheduled almost a full year in advance. Quick sale at $30,000, make offer. Anxious to retire. Call: 207 551-5857. Business for sale: Must be professional, caring, willing to put out quality grooms, baths and nails. Superb Grooming Salon. Excellent repeat clientele. Standing appointments booked every 4, 6, 8, or 12 weeks. Located in North Texas. Call: 469-610-6252. Enjoy mild winters in the Foothills of NC! This home w/10 yr. ESTABLISHED GROOMING BUSINESS on the property even has a beautiful mtn. view! MUCH POTENTIAL FOR MORE BUSINESS! Located between Charlotte & Asheville. $199,000 Contact Pat Jackson @ The Real Estate Place 828-429-6695 Successful 30 year strong Grooming/Daycare business for sale in the beautiful Roaring Fork
KENN-L-KARDS The popular client index cards for daycare and boarding facilities! 5” x 8” card with all the information you need! Speed your recordkeeping! Eliminate tedious handwriting with an easy checklist! Barkleigh Productions, Inc. barkleigh.com barkleighstore.com (717) 691-3388
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Groomer to Groomer • Vol 35 Ed 3• March 2016
Add Kenn-L-Kard Extenders to double your record space!
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Valley, Colorado. Great location, fantastic reputation and tremendous opportunities for growth. Asking $95,000.00 Serious inquiries only. petgroomerforsale@gmail.com
GROOMER WANTED Lucrative opportunity for a top notch groomer! Full and part-time positions available, experience a must. What’s in it for you? Very successful grooming business with an extremely high volume and a percentage based salary. We are looking for someone who is knowledgeable, highly motivated, a team player, knows each breed and can hand scissor. If you are this person we would love you to join our Groom Room here at the Green Leaf Pet Resort! If you are interested please contact Mike: Phone: 609-259-1500 Email: Michaels@greenleafpetresort.com In Downers Grove, Il. Established grooming shop tied in with an exclusive dogs only boarding kennel. We also cater to walk-ins by appointment. Experienced, paid vacation and 50% commission. We also provide a bather. Call 630-969-1198
MISC Earn extra income with healthy dog & cat food home business. Startup $29.95, no minimums to purchase. Visit opportunity page at www.mobilepawspa.com / 701-595-4402
Celebrating
25 Years! Sharp. art. Stay Work Sm
(1991 – 2016)
Precise Cut Shears
Full Full Service Service Sharpening Sharpening & & Repair Repair
120 Fourth Street • Mt. Wolf, PA 17347 (717) 266-7348 • (888) 742-7745 info@precisionsharp.com
www.precisionsharp.com
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Groomer to Groomer • Vol 35 Ed 3 • March 2016
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CALENDAR OF EVENTS CALIFORNIA PET BOARDING & DAYCARE EXPO WEST 5/2/2016 — 5/5/2016 Burbank CA (717) 691-3388 info@barkleigh.com www.pbdexpowest.com
FLORIDA THE NDGAA FUN IN THE SUN 2016 10/28/2016 – 10/30/2016 Orlando FL (724) 962-2711 ndga@nationaldoggroomers.com www.ndgaa.com
GEORGIA ATLANTA PET FAIR 3/10/2016 — 3/13/2016 Atlanta GA info@atlantapetfair.org www.atlantapetfair.org
ILLINOIS ALL AMERICAN GROOMING SHOW 2016 8/18/2016 — 8/21/2016 Wheeling IL (717) 691-3388 info@barkleigh.com www.aagroom.com
SUPERZOO 8/2/2016 — 8/4/2016 Las Vegas NV info@superzoo.org www.superzoo.org
NEW JERSEY INTERGROOM 6/2/2016 — 6/5/2016 Somerset NJ (201) 896-0500 www.intergroom.com
OHIO PETQUEST 6/23/2016 — 6/26/2016 Wilmington OH (717) 691-3388 info@barkleigh.com www.pqgroom.com
PENNSYLVANIA GROOM EXPO 2016 9/22/2016 — 9/25/2016 Hershey, PA (717) 691-3388 info@barkleigh.com www.groomexpo.com
MARDI PAWS PET EXPO 5/13/2016 - 5/15/2016 New Orleans, LA www.mardipawspetexpo.com
MASSACHUSETTS
TEXAS
NEW ENGLAND GROOMING SHOW 10/13/2016 —10/16/2016 Sturbridge, MA (717) 691-3388 info@barkleigh.com www.newenglandgrooms.com
Proverbial Wisdom A gentle answer turns away wrath, but harsh words cause quarrels. Proverbs 15:1 Living Bible
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NEVADA
PET BOARDING & DAYCARE EXPO 11/13/2016 — 11/16/2016 Hershey, PA (717) 691-3388 info@barkleigh.com www.pbdexpo.com
LOUISIANA
Groomer to Groomer • Vol 35 Ed 3• March 2016
TO LIST YOUR EVENT, SEND IT TO ADAM@BARKLEIGH.COM
GROOM TEXAS AT THE HOUSTON WORLD SERIES OF DOG SHOWS 7/23/2016 — 7/24/2016 Houston, TX (717) 691-3388 info@barkleigh.com www.txgroom.com
WASHINGTON NORTHWEST GROOMING SHOW 2016 4/21/2016 — 4/24/2016 Tacoma WA (717) 691-3388 info@barkleigh.com www.nwgroom.com
WISCONSIN PET STYLIST INVITATIONAL 11/6/2016 – 11/7/2016 Oconomowoc, WI www.petstylistinvitational.com
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EVENTS NORTHWEST GROOMING SHOW
4/21/2016 — 4/24/2016 Tacoma WA PET BOARDING & DAYCARE EXPO WEST
5/2/2016 — 5/5/2016 Burbank CA PETQUEST
6/23/2016 — 6/26/2016 Wilmington OH GROOM TEXAS AT THE HOUSTON WORLD SERIES OF DOG SHOWS
7/23/2016 - 7/24/2016 Houston TX ALL AMERICAN GROOMING SHOW
8/18/2016 - 8/21/2016 Wheeling IL GROOM EXPO
9/22/2016 - 9/25/2016 Hershey PA NEW ENGLAND GROOMING SHOW
10/13/2016 - 10/16/2016 Sturbridge, MA PET BOARDING & DAYCARE EXPO
11/13/2016 - 11/16/2016 Hershey PA Barkleigh Productions, Inc. (717) 691-3388 • Fax (717) 691-3381 www.barkleigh.com www.groomertogroomer.com
Rubber Stamps #699
#700
#708
#703
#702
#6433
#709
#707
#6434
#6431
#705
#706
#6432
Eliminates tedious handwriting. Add your own custom logo or use one of ours (see order form). Perfect for GroomOgrams, reminder cards, groomer or kennel sales slips, letters, checks, and receipts.
Rubber Stamp #643 Stock Logo (See order form) #642 Custom Logo
$7.95 $7.95
#6045 #6046 #6047 #6048 #6049 #6050
$10.95 $15.50 $19.95 $23.95 $28.50 $32.95
1 Line 2 Lines 3 Lines 4 Lines 5 Lines 6 Lines
ame alon N Your S dress d Your A y, State, Zip it r Your C one Numbe h P r You
#701
Kanine Kookie Kutters Sizes range from 2-3/4” to 4-1/ 2”. Great for breed club treats, fundraisers, sandwich cutouts, treats for your customers’ pets or kids, dough ornaments, and more. Dog Bone Recipes included FREE!
#6435 #710 #711 #6429 #6430
13-Piece Bow Wow Set Bones and Hydrant Seven Dogs and Kitty 7-Piece Set 5-Piece Mini Set Individual (Indicate #)
$31.95 $8.50 $19.95 $19.95 $9.95 $3.95
the
ULTIMATE
Dental Kards
GUIDE SALON Creative
NEW 5” x 8” Dental Kard features a large detailed diagram for notation of cavities, sensitive areas and more. The back provides space for date, cleaning history, charges, technician and reminder sent date.
to
#6352 #6354
100 cards 1000 cards
$13.75 $99.00
by Angela Kumpe
#1-31 Index Guides
The Ultimate Guide to Salon Creative
Ethel... I think this dog is trying to tell me something!
The Ultimate Guide to creative Styling is a must have resource for every salon and mobile groomer. With 192 full color pages packed full of exciting creative add-on services including accessories, temporary coloring, semi-permanent coloring, color lifting, marketing, pricing and more. Step-by-step photos and easy to understand instructions will have your salon or mobile earning more money and have your clients begging for more.
#6548
The Ultimate Guide to Salon Creative
W1336
$59.95
Revolving Reminder System Get your clients in every 4, 5, or 6 weeks with this complete ready-to-use system! Includes: 5” x 8” File Box, #1-31 Index Guides, 200 of our most popular Reminder Cards (50 each: R-2, R-4, R-5, R-7), instructions for instituting a successful Reminder Program.
#676 1 Revolving Reminder System $59.95
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(717) 691-3388 • Order online at www.BarkleighStore.com
Groomer to Groomer • Vol 34 Ed 7 • July 2015
GroomertoGroomer.com
Klip Kards
Client Index & Extender Cards Extenders stapled to your filled Klip Kard add more record space!
Giant Klip Kard Our most popular card! 5” x 8” Klip Kards feature a dog diagram for notation of injuries, warts and sensitive areas. Sketch the clip right on the card. Emergency permission included, plus a size chart for easy sales reference. Includes pet profile checklist with lots of space on the back for date, charges, services, groomer and reminders sent date. Extenders can be attached when back is full. Mix and match in packs of 100 when buying 1000.
Giant Klip Kard – White 5 x 8 #500 Pack of 100 #501 Pack of 500 #502 Pack of 1000
$13.75 $59.95 $99.00
Available Colors
Giant Klip Kard – Color 5 x 8
Available colors: Blue, Green, Yellow, Pink, Lavender
#503B, 503G, 503Y, 503P, 503L #504B, 504G, 504Y, 504P, 504L #505B, 505G, 505Y, 505P, 505L
Pack of 100 Pack of 500 Pack of 1000
Giant Klip Kard Extenders – White 5 x 8 #506 Pack of 100
$13.75
#682
$34.95
Giant Klip Kard Special 5 x 8
$15.75 $69.95 $109.00
Medium Klip Kard 4”x 6” Medium Client Index Card offers space for pet description, medical problems, referral, birthday, vet phone and clip. Popular pet profile checklist denotes conditions about the pet. Back has date, services, charges and reminder sent date. Extenders can be attached when back is full. Mix and match in packs of 100 when buying 1000.
Medium Klip Kard – White 4 x 6 #507 Pack of 100 #508 Pack of 500 #509 Pack of 1000
Available Colors
$11.95 $46.00 $75.00
Medium Klip Kard – Color 4 x 6
Available colors: Blue, Green, Yellow, Pink, Lavender
#510B, 510G, 510Y, 510P, 510L #511B, 511G, 511Y, 511P, 511L #512B, 512G, 512Y, 512P, 512L
Pack of 100 Pack of 500 Pack of 1000
Medium Klip Kard Extenders – White 4 x 6 #513 Pack of 100
$11.95
#681
$28.95
Medium Klip Kard Special 4 x 6
Regular Klip Kard Are your client files a disaster? Do you forget to get pertinent information over the phone? These 3” x 5” Client Index Cards will stand up against the daily abuse of any active grooming salon and will provide you with basic information on your grooming client. Space on back for date, charges and reminder sent date. White only.
Regular Klip Kard Extenders – White 3 x 5 #517 Pack of 100 $10.50
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2
Regular Klip Kard – White 3 x 5 #514 Pack of 100 #515 Pack of 500 #516 Pack of 1000
$10.50 $39.75 $62.95
#680 Klip Kard 3 x 5 Special
$21.95
(717) 691-3388 • Order online at www.BarkleighStore.com
Groomer to Groomer • Vol 34 Ed 4 • April 2015
GroomertoGroomer.com
$13.95 $56.00 $95.00
Klip Kard Special Includes 250 Klip Kards, File Box, and set of Alphabetical Index Guides
Groom-O-Grams Exciting 8.5” x 11”, four-page newsletter becomes your own Personal Salon Newsletter!
This 8.5” x 11” four-page newsletter contains grooming and health information, stories, and cartoons that present a professional image to your community. Give them at each appointment. Groom-O-Grams encourage better home care and more frequent appointments. Use it as a reminder card! Many groomers report a fantastic 50–100% response. GroomOgrams are a fantastic promotional tool! Your grooming clients will give it to their friends. Leave them anywhere there are pet owners—humane societies, veterinarians, kennels, pet shops, and breeders. GroomOgrams will keep your clients coming back while teaching them proper “between grooming” care. Over 10 million Groom-O-Grams have been distributed by caring groomers like yourself. Seasonal issues are available after February 10 (Spring), May 10 (Summer), August 10 (Fall) and November 10 (Winter). Each issue deals with the seasonal grooming needs of pets.
Groom-O-Grams – Current Season Unless Specified #565 25 Groom-O-Grams $10.50 #566 50 Groom-O-Grams $18.00 #567 100 Groom-O-Grams $25.50 #568 200 Groom-O-Grams $49.50 #569 300 Groom-O-Grams $70.50 #570 400 Groom-O-Grams $88.50 #571 500 Groom-O-Grams $95.00 #572 1000 Groom-O-Grams $169.00 #573 2500 Groom-O-Grams $358.00
Standing Order Program Save 15% on your next order of Groom-O-Grams! Mark your order form. No obligation to future purchases. Cancel anytime.
Kage Kard Holder
Business and Appointment Cards
For Boarding or Grooming Cards 3” X 5” or 5” X 8” This sturdy aluminum card holder will keep pet information right where you need it. Two popular sizes hold 3” x 5” Run Card or Klip Kard, and 5” x 8” Giant Klip Kard or Kenn-L-Kard. Attaches easily to cage or crate. Has holes for wall mounting near grooming table or tub. Collar and leash holder built in. Practically indestructible, won’t rattle, and holds client index cards securely and cleanly.
Kage Kard Holder 5”x8” #1954 1 holder #1956 10 holders
$7.95 $69.95
Kage Kard Holder 3”x5” #1951 1 holder #1953 10 holders
$5.95 $49.95
Over 10 Million Sold!
High quality black raised printing on crisp white card stock. Choose one of our stock logos FREE (on order form page). Instructions: Circle logo of your choice and print your six lines of type clearly on the Order Form. Allow three to four weeks delivery time.
#1119 #663 #665 #666 #667
1000 Business Cards 1000 Appt. Cards Extra Line of Type Custom Logo Custom Layout
(717) 691-3388 • Order online at www.BarkleighStore.com GroomertoGroomer.com
$49.95 $49.95 $2.95 $19.95 $25.00
Groomer to Groomer • Vol 34 Ed 4 • April 2015
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#252
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• • •
For Faster Service, Order Online! Go to www.BarkleighStore.com
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Groomer to Groomer • Vol 35 Ed 3• March 2016
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NEW DESIGN
UNBELIEVABLE POWER EXTREMELY QUIET AND VIRTUALLY NO VIBRATION!
CONSTANT SPEED CONTROL FOR CONSISTENT SOLID TORQUE DELIVERING MORE POWER WHEN NEEDED FOR THE TOUGHEST OF JOBS.
PATENTED, EASY-TO-REPLACE DRIVE TIP TECHNOLOGY.
PROVEN, EASY-TO-MANEUVER CURVED BODY STYLE BALANCED TO ELIMINATE WRIST FATIGUE.
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WHAT COULD YOU ACCOMPLISH
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If you could free yourself from clippers that hold you back whether it’s the price, the weight, the noise, the vibration, the size, the difficulty getting through a tough coat or the time it takes to maintain the drive finger? FOLLOW US ON:
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Desert Sudz® uses only full colloidal oatmeal in their shampoos for maximun therapeutic benefit. All Desert Sudz® products are made from only naturally derived plant and animal ingredients. Naturally safe and gentle.
FREE SHIPPING Includes Shampoo - On Orders $150.00 or More* Need Equipment? Ship it for Free! Expires 4/30/16
When You Purchase $2000 or more of Paw Brothers® Professional and Value Groom® Equipment.*
*Within the contiguous United States Only. While Supplies Last. Must Use Coupon Code. Some Exclusions Apply
Expires 4/30/16
WWW.RYANSPET.COM 1-800-525-7387 ©2016 G&G Distribution Inc. All rights reserved. Pricing, shipping terms and manufacturer specs subject to change. Prices good through April 30, 2016 - While Supplies Last